Public Storage Self-Storage Units at 1080 E Altamonte Dr, Altamonte Springs, FL

Jordan was a Great help to me today, had trouble containing anyone at the office where I rent and he helped me get it all workers out great job Jordan.

Like the new managers here!

The worst public storage facility I’ve ever seen! Property manager is fully aware & states all his units are like this! I wasn’t shown or told the unit looked or was damage! After taking payment I view & it is not suitable for anyone’s belongings! I requested a refund Sam stated I lost $29 administration fee! So I was ripped off for my money!

I would like to give Sam a great review. He is very knowledgeable and patient young man.

Sam is AMAZING!!! SO Helpful with transferring us to a bigger unit! Very accommodating! Got us on the floor we preferred with the perfect size unit we were looking for! Excellent customer service! Thank you so much! Will come back!

Sam was kind & helpful

SAM IS AN ANGEL!! He helped my father and I and was so so attentive and helpful! Went above and beyond for us and was so so friendly. I recommend this place to everyone!

Sam provide me great customer service this public storage is awesome

Thank you Karla Great service

Tenoa was incredible and super helpful. A very pleasant experience!! Love the app too!

Customer service at this location is hit or miss. Everytime I speak to a male, I’m met with some form of irritation. I called and apologized for moving out, without doing an inspection. My husband didn’t take the lock off. We were billed for another month, understandable. I called this morning to apologize and let them know there’s nothing in the actual storage and I will be up there when I can to fully close the account. Tony either didn’t hear me well, due to his response. Instead of saying, “oh ok there’s nothing in there, do you have an idea when you can come by to close your account?”. Tony proceeded to state theres another lock on the storage and my “items” will be up for auction. I was confused, because I’d already moved out. I just needed to finalize my final bill and be done. He laughed and said I was funny, in regards to my confusion. The situation was easy and simple. Don’t call the office directly, call the 1-800# and you’ll be better off.

Team at the facility was great! Sam and Kit were extremely informative and helped me source a unit that fit my needs. Great service and thank you!

Thank you Karla

Thank you Karla so much, you and an amazing person

Thank you Karla

Thank you Karla very friendly and patient.

Thank you Karla amazing customer service

Thank you Karla

Thank you Karla Very kind

Karla gave me excellent service, very kind amd friendly 10x10 thank you Karla.

Karla is an awesome employee she gave me great service and very polite thank you so much Karla.

I've been here a while now! The staff is always very helpful, and I've not had an issue yet!

I had a great time here with Alexis she was great five starts for her

Alexis was very helpful and informative about the storage space she was always pleasant to do business with

The only downside is I can't access this unit 24/7

This location has the worst customer service I have ever experienced ANYWHERE. When we got this unit last December, I made it aware that two other people were allowed to have permission to access the unit at any time because I live out of state. In August we started having issues when one of those people were denied permission. When I reached out to the customer service number that this location gave me, I never received a response, and was denied any contact with upper management. Two days ago I called this location to let them know that those other people that were on the account were coming today to move out. I was given an email address by a representative at this location to send written permission to. The email didn’t work and they wouldn’t accept a copy of the email that I sent to customer service. When my family got there today to empty the unit, it took them 6 hours, a call to the police, and for me to go to a location near me to allow them access.

Alexis was very helpful, and made our moving experience so much easier!

Alexis and Rachel are the best helped me very fast .

Very disturbed to go into my unit to find the burnt ceiling shedding all over my personal belongings. Hole in the wall is still not fixed. I asked for a new unit and the office said all units have the ceiling like this. Now i have to go in and clean this hazardous mess, knowing its going to continue to pollute my belongings. Mind you they raised my rent $20 per month. Unbelievable.

Absolutely fantastic customer service from Miriam. Outstandingly helpful and understanding of our needs. Will definitely recommend to everyone to make this Public Storage your place for storing. Altamonte public storage is the best

My experience was great. I came in to replace the lock on my storage unit and i was greeted by sue as soon as i walked in the door. Sue was very nice and promptly assisted me with everything i needed.

Very helpful & friendly! Alexis helped me figure out exactly what I needed

paying $200+ for one week no reimbursement or prorated rent is ridiculous. none of the staff has ever greated me until it was time to get a review.

Alexis was super helpful and explained everything very easily.

I would rent here again because of Miriam very professional and patient

Absolutely awesome Alexis is great!

The service staff were wonderful and very helpful when I was applying for a rental and when I moved out. My issue was the cockroaches that came into my unit and made it into my mattress. I had no food in my unit but still I found multiple cockroaches when I removed all of my belongings. If you rent a unit here, be sure to buy cockroach traps so.

My experiences was awesome! I was helped by Alexis and her coworker. Alexis was very kind, patient and very helpful! My experience was quick and easy!! I would recommend anyone to this storage it’s affordable with great customer service!!

Alexis assisted me in finding a place to park my car…Thanks a ton

Can’t count on this place to keep your furniture safe. After believing that my furniture would be safe I was wrong! my couch and TV stand were ruined with mold and after a water leak, for them to let me know that they checked the room and there wasn’t a leak, what am I now? A lier? just awesome! After a month and half to let me know they can’t do anything about my ruined furniture. After wasting my time and MONEY. I don’t recommend this Public Storage at all.

Alexis is great to work with I’ve been here 2 years and convenient with restaurants and stores real close by he storage has met all my needs

Easy access, clean storage.