Ian was very helpful, informative, and expedient with the rental process. 10/10 customer service. Public storage earned themselves a loyal customer through Ian.
Was anxiously trying to find a storage unit and Ken saved the day! He was amazing so professional, kind, and hilarious. Definitely made this experience a ton better!
Very nice young man at the desk. He was professional, friendly and helpful.
It’s a Gentleman that works there named Ken who was very professional and diligent on handling my vehicle storage and safety for the hurricane.Definitely will be back at this location for further natural disasters and more .
This location is one of the best when it comes servicing the customers. The associate Ian was a great man to have a conversation with when picking a storage unit that is right for you. I look forward to using public storage in the near future to come. Thank you for your service Ian 👍🏾💯💪🏾🙏🏽
Tenoa: she did a wonderful job!
Tenoa
Excelente costumer service
Tenoa was a great help to us! Thanks for almost 1 year of great storage!
Brenda was amazing. This location is easy in easy out and the units are amazing. Thank you Brenda for making my move so easy!
I want to express my gratitude to the regional and store manager for assisting me and making the adjustment. Great customer service, their efforts made me feel like a valued customer.
Great place to store my barrels of liberal tears.
Ken answered all my questions and helped me out.
Very professional and helpful. Made the process simple and answered all questions needed
Got a unit today, Ken was so helpful and showed me multiple units and we found the perfect one. Thanks for the great customer service.
Very grateful for Ken! He came off his lunch break to help me figure out what I needed, I wouldn’t have figured it out without him. Clean, secure property.
Ken is so cool and helpful
Property manager Ken is helpful and cool to
Great service. Ken is Very personable and helpful.
I rented an additional storage unit at the Altamonte Springs location on Central Parkway, with the assistance of Ken, in the office.
Ken’s professionalism and efficiency made the transaction effortless. All my questions were answered and I was pleased.
Thank you Ken.
Superman Ken is courteous and professional. Good man with superior customer service skills. Asset to the company
Thank you Karla Great service
Great person at front desk friendly and helpful
Wonderful customer service. Friendly and helpful. Property was very clean as well.
Sue is amazing!! Thank you Sue for so much for helping. I appreciate you!! Marva Ward
Thank You Sue! You made all the difference in my hunt for a storage space that met my needs. Everyone needs a Sue! She is a real "find a solution" kind of person.....and that is exactly what she provided!
Sue was extremly helpful and pleasant. Glad I came here to rent a storage space. I would recommend to anyone
Kit was an absolute gem! I was so stressed out because we realized the storage wasn’t big enough. I talked to Kit and she got us situated same day with a second storage unit not to far from the first. She even engaged with my chatterbox kiddo. Thanks Kit!
Sue, is a true professional! I was in need of a specific type of unit, that I had been in search of, for the past 4 days. After understanding what I was looking for she went well beyond what most are willing to due! She didn't just say "I'm sorry, we don't have the availability." She got online and picked up the phone and did the leg work that I couldn't do. She found the diamond in the rough for me and I was finally able to smile, relax, and stop the hunt for this specific type unit! She made the process so pleasant and I would recommend renting units from Sue if you are looking for a great experience. People are what make the difference and in this case, Sue deserves the praise! Thank you Sue! You really came through for me!
Kit wS so helpful and I am so stressed with moving I really appreciate !
I had the pleasure of experiencing the Amazing custom service of Sue Kim . She was very knowledgeable and friendly and made my rental experience so easy.. I would recommend this public storage for the ease of rental and cleanliness of the entire facility..
This location is great Sue is a wonderful Manager. Love that the facility is very clean and well maintained. Remote Gate access using the phone app. Climate controlled units, safe and friendly staff always willing to help.
Got me in and out quickly thank you Kit
Good Customer Service!! Nice and very clean units.
I want to give Sue Kim A MASSIVE thank you for taking great care of us. She listened to our concerns and took the time to provide us with a storage solution that helped my mother the very best way possible. If you need a quality storage solution, go see Sue at Public Storage. THANKS SUE!!!
Kit was wonderful. Above and beyond
Amazing service by Sue, highly recommend!
Just moved here from NYC. Found Public Storage with Sue Kim and Kenneth K. and immediately I was hooked. Such pleasant people and so knowledgeable about the area and various things to do. The unit is spotless and spacious. The price was a little higher thane the other storage facilities however there was no comparison. To be able to have two customer service reps so completely ready to help me and so affable wasn't expected. I thought I was just renting a unit but instead I got the best storage facility I could have hoped for. Thank you Sue and Ken.
Great customer service by each employee I dealt with in the year plus I had my storage unit here. Shout out to Sue Kim and Kit for going above and beyond to help me out.
This is a very clean and efficient storage place. Management is nice and very helpful. Today, Dan, and maintenance staff person was so helpful! He even lifted something in the car for us! He could not have been nicer! Our Public Storage facility is on 434 in Altamonte Springs.
Brenda was so very helpful and got me logged in and moved in super fast handled it very professionally
Kit was a great customer service associate!
Brenda who works here was amazing! Great customer service! Explained and guided me through the reservation process smoothly.
Kit & Sue Kim were swift & efficient in assisting me with transferring to a bigger unit! Painless process.
Very huge thank you to Sue Kim, she made the public storage experience very smooth. She was kind, friendly, and very funny. She was helpful with all my questions and concerns, and even helped my girlfriend and I clean up when we broke some glass cups by accident. Clean units, good service, pretty much all you could ask for.
10/10 would recommend this location(310 w central pwky)
Great experience Sue Kim and Kit are awesome would definitely recommend great customer service very attentive and knowledgeable
Easy to book online. Easy access with gate code. Booked 5 minutes before office closed and still was able to access new prepped unit with lock inside ready to go. Excellent
Bianca Rodriguez very nice great customer service very helpful and very polite!!!
This is a great location. I always feel safe running in at any time to grab something from my unit. IT’S CLEAN! Sue is awesome! But, all management and staff are friendly and efficient. They always return calls right away if they’re unable to answer. Since moving to Florida, six years ago, I’ve had to rent a storage unit. And THIS Publix Storage location has been the best.
Sue is a very nice person and she was nice and sweet and helpe with my unit the place is always clean
Sue Kim is very friendly and assisted me with everything and was smooth moving into a storage. Thank you!!
Ms Sue kim is the best! Thanks so much.
I love my storage unit and they have amazing customer service.
Very kind staff, easy to rent and set up
Absolute wonderful experience!!! SUE handled all my needs and did so in a timely manner. So professional and pleasant, we appreciate everything. Thank you!
Great customer service. Never had any issues. Always ready to help!
Brenda at the front desk was absolutely great and helpful during my first unit rental. Thank you again!
Absolutely fantastic, very accommodating when they were able to be! was very attentive and kind! Would and will definitely use this place and location again if needed!
Me. Sue Kim is amazing. She is always very helpful, and is a major sweetheart!
Staff SueKim and Dan were very helpful and friendly! Made moving that much more easier! Highly recommended this location!!
Mrs. Sue was extremely helpful. It was nice to encounter personnel aside from the kiosk at other locations. I would recommend this location to friends and family.
Sue Kim was great she is awesome!!!
Great place, Sue Kim is an awesome front desk representative. She’s a great help and really nice and genuine lady.
Sue Kim was so nice and helpful and it was such a wonderful experience! She went above and beyond!
I’ve been storing a few things here for a little over a year and I’ve never had an issue. The staff is professional and always smiling. My unit has never been tampered with nor have I had an issue with any of the other tenants.
—
Update July 31, 2023 ‘Move Out Day’
Over the past 2 or so years I’ve had the pleasure of utilizing Public Storage's services, and I must say, it was an outstanding experience from start to finish. From the moment I came through the gate, I was greeted by Sue Kim a friendly and knowledgeable member of the Public Storage team. Sue would check on me anytime I was exploring my unit for something I’d been missing. A smile on her face every time during her routine unit checks and a genuine willingness to help are some of the things I remember the most.
I highly recommend this Public Storage unit to anyone in need of a reliable and secure storage solution. Their exceptional staff, contactless entry, and top-notch service make them the gold standard in the field. Trust me, you won't be disappointed with your experience at this Public Storage location!
Thank you Sue Kim and the whole team.
Customer focused service that makes you feel like you’re at the right place.
This facility and staff are great
Sue is super sweet and helpful great customer service! It’s close to most things in Altamonte so it is in a great location if you ever need to stop by. Also it’s very kept up and clean. 5 out of 5 recommend!
Sue is the sweetest. Highly recommended to rent here. Times is hard but it’s always nice to interact with people who are nice in those times.
Excellent service , Sue Kim was very polite and curteus assisting me in processing my storage unit.
Sue is always incredibly welcoming and helpful. I will definitely keep coming back and will recommend that everyone needs to meet Sue at this location!
Ms Sue is always a great help!
Sue is the best! Great customer service and always makes sure were taken care of.
Great service. Very happy
Excellent service from Ms. Sue!! Ms.Sue started my reservation and over the last two years has helped me with any questions in between. I'm very thankful for the assistance during my transition to becoming stable and it's always pleasant to be treated good by Ms. Sue and the rest of her staff. Thank you!
Good service,help with transfer.Thanks Sue.
Good good tip and good service .sue kim
Awesome customer service. Sue is an amazing receptionist!!!
Emmeline and Sue gave me excellent customer service I will tell friends and family all about it !! Thank you PS
Excellent customer service , Emmeline helped fill me in on any information i needed.
Amazing job with transferring to a bigger storage
It's been a long time since I've experienced good customer service like hers ...sue is very attentive to customer's needs and wants...sweet ill be back sue keep it up ....
Kim sue is friken amazing!!!! My unit is in 441 in apipka and i stopped going there because the service sucks and its no wonder the staff is always changing. But sue always has a smile on her face is super sweet and professional she needs an amazing raise!!!
Everyone was very nice. The lady was very patient with the young woman she was training. Both woman were very helpful.
Very nice people, very friendly and they keep the area in the storage and surroundings neat and clean
Very clean facility & pleasant staff.
Johnny was very helpful in transferring my smaller unit to a bigger unit for the best price available. Thank you for your help.
Had a problem with my ereservation, went to another site and Johnny spent quite a bit of time helping me. He got it all straightened out and I’m now ready for storage tomorrow—thanks to Johnny. You should double his pay.
Best Public Storage employee alive ! .... Thanks Sue kim,you deserve double pay.
Sue was wonderfully helpful and clear in her information and instructions
It was quick an easy experience. The staff is very sweet. Definitely recommend this place.
Sue Kim is the best, after a hard day or moving she made things so easy and helped lower the price. Definitely recommend to any looking for storage space.
Sue Kim is awesome! Very thorough and patient.
Professional and nice employees.
SUE is a true definition of PHENOMENAL CUSTOMER SERVICE!
Maryann at the Castleberry, FL location was amazing...very knowledgable and helpful.
Very friendly staff Curtis was who helped me going thru my rental he was very funny and helpful.
Gloria me atendió muy bien excelente trabajadora muchas muchas gracias por todo Amen
Sue is awesome. Super nice and helpful. Thank you sue!!! 😭😭😭😭
Miss Sue Is the Best I’ve been with Them for 2 years now never Had. Problem
Any questions or concerns I’ve Had
She was never to busy To help me . It’s been nice public storage I’m moving out tomorrow ..😘
Lovee Sue!! Always been professional from day one! Any questions, she’s always there to answer! Thank you for all the hard work you do to ensure that this public storage location is the best location to rent a unit from!❤️
Sue Kim is very helpful and professional.
Sue and her trainee George were a great help in finding the correct storage unit and walking us through the whole set up process. I visited other Public Storage units and Sue was the most helpful, friendly and made the whole process smooth from start to finish. This facility was also cleaner than others that were visited!
The staff and facility is awesome!!
Sue was very supportive in getting me the information I needed. I would recommend anyone to this facility.Thank you Kim for all your help.
If you haven't met Sue yet, you need too! I had the best experience from browsing for a unit to renting a unit with her. She took great care to assess what I needed and assist with my rental process from start to finish. Recommend her and this facility highly!
Casey was super helpful and kind through the whole process! She was awesome and was able to get us what we needed quickly and gave us plenty of options!
The manager Sue is very nice and always willing to help a customer any way possible. Excellent customer service she cares.
Excellent service for first time renters
Sue Kim Is Real Nice And Thorough And Kind.
Sue did a great job helping me get my storage and so thankful for her customer service
I want to personally thank Sue Kim for all the information and showing me the unit best for me while I was home she was very polite and just an awesome person in general . Definitely the kind of staff you would want to have for your business.
Best property manager is here. Sue is always goes above and beyond what anyone else would do. She is always pleasant and willing to help with whatever your needs are. In today's society you don't get that kind of customer service ever. I would recommend this facility for your future needs
Sue-Kim was a great help in renting our storage unit! 5/5!
Sue Kim was fantastic with me today. Great customer service experience.
this storage place is very good! Sue Kim will work with you and meet your needs to the best of her ability. she communicates in time and has a warm/ welcoming spirit.
It was excellent the two young ladies that help me was wonderful and very friendly
LATOYA LAFTON , SUE' KIM . THE ABSOLUTE BEST !!!! Will do business again . THANK YOU !
I just want to compliment Sue Kim for doing an Awesome job!! Her customer service skills are phenomenal. I witnessed her with a customer which was very rude and she kept her composure and handling the situation with integrity and class. She is an asset to the Public Storage company. Sue Kim keep doing an Awesome job!!
I certainly appreciated the professional and courteous experience using Public Storage in Altamonte Springs. Sue Kim is amazing! Thank you for your everything you do for your customers!
Service is excellent and friendly. Shout out to the property manager!!
I took advantage of the Public Storage $1 for the first month special. The Manager, Sue Kim, made the process easy to see and rent a room for storage. Sue was very professional and exceptionally friendly. She’s a great asset to Public Storage. Thanks again, Sue!
The best facility I have ever had the pleasure of renting from. Ever staff member has been polite and helpful from the very first day. Management is superb and have went above and beyond for me.
Great service excellent location and price!!!
RATS in one storage unit. 3 months with them only baiting our unit (so they didn't let other renters know, most likely). Not just one or 2. INFESTED.
Finally baited the entire facility. Moved us to another unit... INFESTED WITH COCKROACHES
Spoke with the district manager, Rachel, who is about as useful as a hemorrhoid. Said sorry, not our problem. DO NOT RENT HERE. COMPLETE DUMP.
Great customer service, professional and courteous. This is my first time of renting in this place, they are very helpful and great attitude. My father and me recommend this storage.
Sue Kim gave me great service and helped me out in a pinch after Hurricane Ian.
Experience was great. I was sure in knowing my things were safe and secured. Will definitely come back to this location!!!!
Sue Kim was excellent! Best service in the world! Get a storage unit here!
Sue Kim is the best! She explained everything very well. Recomm
Very great place. Sue Kim is amazing at her job and is very helpful and humble. Always smiling and making people feel welcome
Sue was very helpful. I love her personality and she is very humble. Thank you for everything
Sue Lim a really nice person and very helpful with all questions! Best costumer service ever!
Excellent service ..Sue Kim at central parkway! Is AWESOME.. she made everything so easy for me 💯💯
Very friendly and polite manager and great service in general.
Great team, professional and courteous. This is my second time of rental in the same place, they are very helpful and great attitude👍🏻
Sue and the staff are so amazing here! If you are in the area or you have to drive a little bit out of your way this location is well worth it!
Connell made the check-in easy and got me set-up with the storage space fast. Also, switching my reservation from one location to another was easy, too. Thanks.
The main attendant there (I think her name is Sue or Kim???? Sorry) is amazing! She's friendly and helpful. Very considerate. I hate paying for storage, but if you have to go somewhere, she will be able to answer all your questions. Thank you!
Where do I begin! WOW!!! The Customer Rep Sue Kim Is Absolutely Amazing! Very helpful,respectful, kind, patient. She goes above and Beyond in assisting in every aspect! I Truly Appreciate her for All her Generosity!! I commend You!
Thank You Sue Kim ⭐⭐⭐⭐⭐
Sue Kim was amazing works so hard !!!!! Keep up the good work
Mrs Sue was awesome! Friendly and great customer service!
Thanks Sue for all your help!
You need to meet Sue (the others are nice too, but you need to meet Sue).Great people and a great place to store your stuff. They never failed to call and update me about my affairs and even worked with me when I faced challenges with payment. Sue is a wonderful person to work with. The facility is always well secure, clean, and well kept. Management is always on hand when you have issues as well. I highly recommend that specific storage facility.
Thank you to Sue Kim! She made me feel very welcome and comfortable with my decision! Will definitely recommend seeing her if you’re looking for a storage space!
I love this Storage and person that’s help me out was amazing and they give you the best place I well Recommend anyone to go there and see how helpful they are
They are amazing here, the facility is clean and no traffic at all. Lily is a great employee very informative and helpful and Sue Kim was great when I closed out the unit and they were amazing I def recommend renting from them
Sue Kim went over and beyond to help me accomplish my storage needs. I Love her!
Very clean and helpful. Outstanding customer service!
Omg... the lady that works there Kim she went way out of her way to get us best rate highly recommend her and she went with us step-by-step explaining everything
Thank you sue Kim for your help with getting a storage unit
Sue was great and helped us to get the right storage unit for our needs.
I've been a customer of Public Storage for a few years. In that time I've had contact with quite a few employees at different locations as I usually make my payments in person.
The Public Storag located at 310 Central Parkway in Altamonte Springs is the only one I use now .
That's because of the top-notch customer service skills of Sue Kim. She is exceptional.
Not only in the capacity of her job as a representative of Public Storage but as a human being. Because of her care and attention, we were able to continue using Public Storage.
Her friendly demeanor along with her knowledge and commitment make this location shine above all others.
Im client at Altamonte springs public storage over a Year so far Im so happy with my unit and the customer services,the manager is really helpful and resourceful.
Best climate controlled storage in the area! Staff is super friendly, especially Ms. Sue!!!
Sue Kim is a great employee!!! We enjoy seeing her when we're there and you should have more employees like her... Excellent!!!
Sue Kim the property manager is very friendly, informative, helpful, delightful and a excellent property manager. She is a joy to see when we visit.
I really like this storage and sue is very friendly and helpful, id recommend this storage!
The employees and the managers were super great over there at public storage Sue kim and Amanda was really great and helpful!! to me when I was there
Sue was extremely helpful and very pleasant to work with.
The manager; Sue Kim is always so helpful and friendly every time I go to the Altamonte Springs location!!
The manager Sue is amazing, she helped me with a difficult situation! : )
Sue in Altamonte Springs location was a delight to work with. She had exactly what I needed. I highly recommend this location!¡
Thank you to the amazing staff. They’ve been so supportive. Please go see Sue Kim if you need a storage unit
She was amazing!
Thank you for explaining every single thing.
What a clean storage unit. I love the secure gated area. Sue at the front is always so pleasant and helpful. I highly recommend this location. The premises always immaculately clean. Thank you!
My unit I rented was clean and I love the app to open the gate and help me remember my space number. Employee Kim Sue in Altamonte Springs location was very friendly and helpful.
Ms. Sue,
Oh ms Sue! Very lovely lady of service and smile. Really appreciates her clients and keeping the place. Very friendly environment, clean, and friendly! Thank you so much!
This location is highly recommended. Max was very helpful and thorough explaining everything I needed to know, well done and looking forward to my rental space.
The staff here are so helpful. Each time I call someone they are on top of whatever I needed. Max & Rachel helped make the process easier & I appreciate their help!
Good was good, hot, tasty & server was great.
Sue Kim is the most awesome and caring individual I've met, you have made this storage feel like home! Thank you ever so much for all your help and advice!!! You're incredible!
I have been a public storage customer since 2018. I recently had a dilemma where I needed to rent additional space but was trying not to over buy units to accommodate my needs. Sue provided excellent customer service, went above and beyond in assisting me with figuring how much additional space I needed, therefore saving me money on my monthly bill. I am greatly appreciative of the stellar treatment I received.
I love this storage the staff is awesome !!
Excellent atención... very very good place... 100% recommend
I had a great time with mrs Kim she is very cool and down to earth she will give you the best customer service ever to where you want be disappointed 🤗
My stuff stays safe, perfect size unit. Sue is an excellent property manager. Thanks! 👍
Sue Kim was amazing! Very helpful!
Highly recommend using them very polite and professional
Thanks Sue Kim!! 😊
Friendly helpful great personality.
Very helpful and friendly service would highly recommend this place
Ms. SUE IS AN EXCELENT EMPLOYEE/PERSON. SHE IS THE REASON I WILL STAY WITH PUBLIC STORAGE.
Signed: Calvin Allison
The best customer service on the phone and in person Sue Kim, friendly and helpful, respectful, thank you so much
Max was outstanding and very helpful no lie if you ever go to this location ask for him if available.
I had the best experience with Sue!
She turned a situation that was so frustrating to me into such a positive one !
She is great !
The customer service was excellent
Thank so muchhhh !
Sue Kim, the manager at this location is an excellent source of information. She has helped me research the best rates for my storage, taught me how to use the app for connivence and always available to help. I would recommend renting from this location.
Sue Kim is the best I will forever come here on all my moves I really appreciate you today
Sue Kim was amazing! Very nice and was very helpful. After having a difficult time finding a storage with great rates she was attentive with showing me the spaces and helping me decide what was best for me.
I just love the friendly staff here! The property is well kept too. Highly recommend!!!
She awesome ! Great communication skills
Awesome customer service clean facility the staff is polite and friendly and helpful.