Miss Francis is great. She is helpful and she gave me a great rate
Great service and customer service!!! Frances and Bree are Awesome people to work with 5 stars
Thank you Bria for the info!
Our experience with Public Storage has been great due to Frances! She is always a joy to work with :)
Frances has been a joy to work with! She has made our experience as smooth as possible.
I purchased items from the location, I was assisted by Frances, she was very helpful and patient as we try to figure out what to purchase.
Bree was awesome! Very helpful and informative.
I’m having a great experience here. Bria and Ms. Francis will look out for you💜👍🏾 5 stars
Bree is so on top of it showed Up to actually see what was going on really happy to deal with such a professional
Very clean, helpful and professional staff, hours are plenty
Frances helped me out so much ! She was so amazing and sweet. She gave me a tour of the unit and amazing conversation! If you’re ever in need of a unit please stop by and hopefully you are graced with her presence!
My experience with the property manager was disappointing. This morning, she was rude and raised her voice during our phone conversation, treating me as if I were a delinquent customer rather than a potential new one. I felt disrespected and embarrassed by the way I was handled. As a result, I’ve decided to take my business elsewhere.
Not a good value. Rats all around, they went all over my cloths, bite into my toothpaste too. Went to a brand storage unit facility a block up the road for a quarter of the price.
Frances took great care of us!!
Mrs.Frances made the rental process very easy. The property is very clean and I feel comfortable having my belongings stored at this property
Customer service is great, I never have an issue at this location
Frances helped me today. Appreciate her so much for taking her time explaining everything and answered all my questions.
Frances is awesome!! So friendly and pleasant to work with. Thanks so much for answering all our questions and getting us a unit today!
The store manager at this location is amazing! She assisted my needs in a timely and professional manner. I appreciate her excellent customer service!
Frances was very helpful for our needs
They constantly raise prices and our stuff had rodent feces all over them.
I always gocto Public Storage for my boxes Frances always makes such if anything else is needed. This time I needed a Storage unit she got the right size at the best price thanks Frances
Got a call from someone named Fransis today about my lock. She said my property manager was out of the office and asked her to call to let me know I forgot to put my lock back on. She was very nice. These ladies are on it!!
The staff is amazing. My experience was amazing. Made a difficult job so easy.
Ms. Frances is great! When I didn’t have the money to pay my storage she said do what you can but make sure pay it so you don’t lose things. I love this place would recommend it to anyone
Frances is AWESOME!
Kind and helpful!
Mrs.Frances made this such an easy transition. Thank you so much
The Facilities are cleaned and well maintained. Rusany was such a big help when trying to decide what size storage to get. Highly recommend this facility
Excellent service from Frances!!
Frances was extremely professional. She answered all of my questions throughly and made the renting process easy. Great service!!
Frances was my storage leasing agent and she was the absolute best, super helpful!! Will recommend to all my friends 10 star experience
I needed a place to store mom's things after i moved them from New England to Delaware, and Frances at the Public Storage on Kirkwood Highway was very accomodating. The process of setting up the rental agreement did not take much time, and the monthly price on the small unit that i got was very affordable.
Mrs. Francis was exceptional with transfering me to a larger unit. She greets you with smile and beautiful personality.
This place will make you feel miserable, whit low value, trash, nobody for them. WHAT HAPPENED? I forget my phone in the badroom. When i try to came back for my phone the badroom was looked. I try to call to assisance an nobody reply me. To the speakers that are beside the electronic door and nothing. Sudently i see the black woman whit short hair who works there and i ask her that please open the door. She dident want. She blame me for to forget my phone there. WHAT? SHE WORK THERE, SHES SUPOSE TO SUPPORT THE CUSTOMERS BUT NOT. SHES JUST TOLD ME THAT I HAVE TO CAME BACK TOMORROW UNTILL 9:30 AM . SHE HAVE THE KEYS IN HER POCKET OR WHATEVER BUT SHE DIDENT WANT TO MAKE THAT FAVOR. YOU WONT HAVE SUPPORT IN THIS PLACE WHEN YOU HAVE A TROUBLE. I KEEP TRYING TO CALL BY PHONE AND NOBODY ANSWER.
Am in between living situations in my post-graduating college-but before I start my big girl job, so had to put some of my things in storage for a bit. This place is clean, safe, well organized, well priced and easy to access. Frances, the woman who helped us, was absolutely the best. I don’t typically write reviews but she was so awesome and sweet I just had to. Totally recommend
Convenient location, easy reservation process, had just what I needed, and the lady who helped me today was awesome! I feel like I made a new friend today. Thank you, Frances!
Thank you, Francis for quickly offering solutions that met my need for storage. You are truly a blessing.
The facility is clean and well maintained. Frances, the property manager, is wonderful! She is kind, knowledgeable about the industry, and helpful. After a routine facility check, Frances contacted us to let us know our unit was not locked properly. What a blessing!
The service continues to be beyond excellent even as I'm vacating the unit. Frances, my favorite associate, continues to have all the answers I require and is always very welcoming. I would definitely rent from Public Storage on Kirkwood Highway again.Thanks
Nice clean place, but my aunt had to move her things out asap.. she was only there 2 months and they without warning just decided to up her rent by $100.00 a month. She's elderly and could not afford that. So we had to drive from WV to get her things out of there for her. The lady at the office was really sweet though, not blaming her..
Very odd location for storage units though.
Reasonably priced, convenient location, and VERY clean...not single piece of litter on the grounds! It was super easy to rent a storage unit online, the app is fantastic too.
There is an extra perk to this location....Miss Frances! And there just are enough stars to rate her...her personality is immeasurable! She is such a kind human with THE biggest smile! Heck, I want to pull up a chair and have tea with her!!
I certainly hope the necessary people see this and give her the proper praise & recognition. She's a gem 😊
I would give Frances a 10 if I could…
knowledgeable, great customer service & kind. She made it effortless!
Miss Francis is soooo helpful and sweet. I appreciated her so much. She makes the process easy and will accommodate you however she can within her scope. She also made sure to go over points that were important,which I may have read over had she not brought them to my attention. Very good asset to the public storage overall!!
Everything was done online. It was so easy
I loved the service Frances gave. She gave me prices, showed me different storage areas and was very kind. Got everything I needed.
Stephanie is so kind and helpful! Thank you!!
There to help client. Lots of storage space there. Secure space
Bria was awesome! She was super sweet and made everything so easy and stress free! Thank you 🙏
The property manager, Frances, is absolutely wonderful!! She is always professional and very understanding in her job and a pleasure to do business with! Thank you Frances!!!
I went there and it said it was open but the door was locked and customer service was ridiculous.
Always greeted with a smile with such a comfortable experience. I highly recommend this one.
Everything is as it should be
I was looking to rent a storage unit. There were a few clauses I wasn’t quite sure of prior to completing my reservation so I didn’t complete it. Frances called me within 30 minutes to see if I had any questions or concerns. I went in afterwards and she helped me make sure the unit was the size I needed and answered all my questions. She eased all the reservations I had as far as renting and got me my unit! Thank you Frances (:
Frances was super helpful and friendly! Highly recommend
Excellent customer service. Very nice and took their time. The facility was nice as well.
I rented a storage space Saturday at the Kirkwood Hwy location. Carter is wonderful. He was extremely professional , pleasant and informative.
Frances is so helpful when I go there and can't find my unit. There are many different size of storage units and the place has good security
Bria is very patient and understanding I really appreciate her customer service and people skills 🤗
Great experience. Miss Francis made the experience extremely easy. Always checking to make sure my visit to unit was satisfied. She’s the reason I highly recommend! Professional, courteous and concerned everything in unit ok.
This was first time renting a storage unit and if front desk associate Francis wasn't there I wouldn't know what to do. She helped me out picking which storage would be best for my needs. She was kind, patient, super helpful. I came in about two weeks prior to my move looking trying to find a unit. She searched different areas for me that may have promotion deals. After comparing prices, I decided it would be best for me to keep my belongs at that location. She allowed me to see the storage units and help me through the process and made sure I understood how everything would work out. When I was ready to purchase my unit, the price had decreased and it was better the the couple of weeks before. It was a pleasure to work with her. Ever time I visit it is always clean and never crowded. If you go there as long as Ms. Francis is there know you will be well taken care of!
Frances is excellent customer service
Clean quiet space sufficient
Very nice people and clean
Trances was a very polite and professional five stars for her
Excelente atención 👏 👍 la persona muy amable apesar de tener diferentes idiomas se tomo el tiempo de ayudarme y muy amable excelente
Excellent attention 👏 👍 the very kind person despite having different languages took the time to help me and very kind excellent
Ms.France she performed excellent service with friendly in classy