Public Storage Self-Storage Units at 305 S Union Blvd, Lakewood, CO

*Updated again. Didn't take long and the adjustment back to a reasonable rate was increased again by another 25%! Companies like this don't care if people are struggling, only about their bottom line. A 25% increase in rents for one year is outrageous. I'm looking at alternative options now and suggest others look elsewhere too. *Updated. Public Storage customer service took initiative and decreased last months rental increase to a more affordable option so I appreciate that. I'm hoping this location gets a better solution for the cart issue but I'm more positive now. Been a member here since 2018. My units rate went from $70 a month (promotion) to $210 in four years so be prepared for outrageous price increases. In addition, now they keep all carts locked in the main office which removes all conveniences of having carts. One has to drag the cart from the main office to their storage unit and drag it back to the main office when done. Is it raining? Is it snowing - doesn't matter, expect to haul the carts through parking lots. There needs to be a better solution.

Ailea was very helpful getting our storage rental set up.

They have 2 access points that need your code to enter. Despite this my unit was broken into and I had hundreds of dollars worth of tools stolen while I was away for 6 months. They also use the comcast business model of cranking up prices after you've been there for a year since they know moving your junk around is a pain. They have promotional deals for the same unit I'm currently in for almost half the rent. But what are you going to do? Buy a house? Move your stuff across the hall? Lol

Ileea

Bethey was amazing and made things so easy!!

I’ve rented large and small units here off and on over several years and the staff here has always been professional, helpful, and efficient. Repairs (to access gates and doors, for example) usually happen pretty quick. Prices aren’t great although I’m sure they are relatively competitive. As a large facility with so many indoor units, you tend to come across more discarded household items in and around the buildings than perhaps other self storage places, plus shards of broken mirrors/glass and plastic. Occasionally there are people kind of just hanging out in and around their vehicles in the parking lot for extended periods and near indoor units. Personally, I’ve never felt categorically unsafe, but I could see it being an uncomfortable situation for some.

Bethey was did amazing job. Helping me with the app.

Safe and secure. Great for climate control storage needs. But for long-term storage they continue to jack up the price on your unit overtime. I now pay $25 over and above my original rental cost and they continue to increase it at their whim.

I've been using the Public Storage at 305 S. Union Blvd. in Lakewood CO for 4 years. The manager Shelly is great to work with and her associate IIeea is polite, helpful, and hopefully will be at that location for a good long while. The buildings are clean and safe.

I am new to renting storage and had a few questions and a bit of confusion. Ileea in the office of the Union location was really great. She was patient, answered all my questions, walked me through the storage facility and was truly wonderful.

Ileea was extremely knowledgeable, helpful, and efficient.

Been looking for a storage facility. Spoke with Ilea who explained the process and took me to see a few units. Customer service goes a long way when choosing where to spend your money. She excelled!

Ileah was super friendly great customer service. Explained everything clearly.

Property manager ileea comes to work with great attitude

Illea was great she helped me with exactly what I needed and made it very easy 😉

Ileea has phenomenal customer service and got everything set up for me with ease. This location is Highly recommended!

We have had a unit here for 3 years. The bathrooms have only been available one time during that time. All the carts are locked up and it is super inconvenient to get one. We asked about a cart and we’re told sorry, we have them locked up. The office was locked in the middle of the day, even though two people were in there working and we had to pound to get their attention and then they were very rude. They wouldn’t assist us with looking at prices for downsizing our unit, and the prices were confusing online. The only good experience we’ve actually had is that they layout is fairly easy to maneuver.

Jesse and Shelly were very helpful 10 stars

The Public Storage at 305 South Union has an excellent property manager named Ileea. She will do whatever it takes to accommodate a customer and to make sure they understand everything needed for a pleasant stay.

Their rates are way too high.

Couldn't find anything in storage and decided to reorganize a bit. I heard someone walking toward me and since I had most of my stuff out blocking other units I called out toward the footsteps I was sorry for the mess. Came out of the unit and met a lady with a welcoming smile as she was pushing a broom in the hallway. I apologized again which started a short but very pleasant chat together! Her name is Bethey and she made my day brighten up with how friendly and professional (with some humor mixed in) our interaction was. She saw a gem in a dusty box day. Thanks.

I purchased a storage unit at an auction. They did not provide me with a working code to leave the facility so I literally had to go out the north entrance and wheel a large load of items on a cart to the south end of the building in the dark and cold cause I was unable to access the doors inside with no code. I caught the manager right before she left and it was taken care of. Didn't find many good items in the unit, unfortunately, 90% happened to be broken or ruined on a closer inspection

Awesome customer service!!!

This place is disgusting and unsafe in everyway. They have 5 bathrooms that all stay locked because they don't want to clean them. Which leaves people no choice but to literally use the bathroom around the facility. There are bags of poop and bottles of urine, and stains all over. After renting there for an extended time I have determined that there is absolutely no security at all. None. There is nothing stopping people from staying overnight and breaking into units besides a camera system that barely works for review, and is not monitored in anyway. Stay away, unless you like urine, feces and having your things stolen.

It’s 12:40pm during normal business hours and no one is here. The office lights are on and the doors are closed. Why? Where are you? Is there no one staffed to work here? You’ve got people out here trying to get inside the office to do business and the doors are locked. What world are you people living in? You’re a joke. You work at a storage unit. I’m embarrassed for you.

I am 70 years old. I’ve been at this facility almost 6 years. I have watched it deteriorate each time I visit my unit. There’s usually no one at the office, no carts in my building, and to add insult to injury, they are locked in the front office and no one is there. When I leave a message, no one gets back to me. I’m paying premium prices at a facility that simply does not care. With all the competition nearby, my advice is go somewhere else. Public Storage should get better management.

I keep saying customer service is a dying skill that a lot of people nowadays don't have. Shelley and Emily proved me wrong their customer service skills are top notch and go far beyond anyone's expectations they're very accommodating cheerful to help and nice. People forget how to be nice to each other in the customer service industry but these 2 have got it mastered I would recommend this public storage to anybody that ever needed storage and all my friends.

The elevators do not work! I was stuck in one for 20 mins. None of the buttons inside worked including the emergency call button. I called the front office (4pm during business hours) and no one answered. Fortunately after 20 mins and one second from calling 911 the elevator began moving and opened on the second floor. Don’t rent here nothing is up to code. I’m looking to move my stuff to a better unit.

Used this location many times and years ago, but when new staff were hired, I left. The new staff were rude and had uncaring attitudes. Hesitant to give it another go after 5 years; however, Shelly was wonderful in assisting me and there are much better security measures in place. So far rates are better than other places I've checked.

I started my business with 1 storage unit at Public Storage. Eventually I got up to 15 units full of merchandise. Now I have my own storefront with a 10,000 sq ft showroom and am working to open a 2nd location. Thanks public storage for helping me get my business started.

Found a good person working there she was a great help closing my account.

Beautiful Facility! Shelley was amazing and very helpful!

Emily was excellent help!! We had to visit 4 different storage units before finding someone that was able to help get us what we needed. Very friendly and kind. (:

Emily was very helpful, she had very excellent customer service, very knowledgeable, and helped me get everything in place for my move.

Pleasant surprise! I usually dread going to storage units because the experience typically leaves you frustrated or annoyed. What a refreshing change this time was. I had some issues that needed resolving and figured I would get the usual "customer service" from the property manager when I went to the office. Imagine my surprise when I was greeted was a pleasant smile and hello from Shelley behind the desk. She was more then happy to help and didn't act like my issue was a burden to deal with. She went above and beyond trying to resolve my issues even when the computer was not cooperating. I typically do not leave reviews but felt compelled to on this occasion.

Great storage units and location. Shelley at the front desk is extremely helpful and made the storage rental process a breeze and as enjoyable as something like that can be. Would recommend to others needing a quality storage unit in the area.

Ilea was extremely helpful and kind. She took us to see the units available and explained the process, making sure we understood everything. Excellent customer service.

Ileaa and Emily were very helpful positive and had great professional attitude friendly and kind

Ileea and Emily are amazing folks. They were super helpful with getting our account up to date and even gave tips on payments for the future. Amazing customer service skills from both of them. I also appreciate seeing triple counts on cash. As a former manager for many companies, the levels that which these two employees go to is above and beyond.

Nobody's in charge can't talk to anybody about your bill they give you phone numbers to call and there's nobody to talk to just a machine all different types of numbers none of them lead to a human being that you can talk to about your bill

The facility's are not actually secure. Anyone could open a unit with a pair of channel locks. I have used three separate public storage locations and at each location management acts like they don't need or want your buisness to any income class of their customers. No grace period Whatsoever if you miss the 9 0clock access hours. I was out at 8:59, 9:04, and 9:12 not even relatively consecutively and the manager went far out of her way to have an attitude and threaten me with an eviction from the district manager. Never missed a payment had no other incidents whatsoever. If you need something now and you seldom need to drop off and pick up its fine for a short period. Personal indiscretions with the staff will lead to extensive negative remarks in your file and they will follow you to every other public storage location without context

Cheap units and digital access to storage.

I absolutely love this storage facility. The manger Shelly is always so kind and helpful. Yes all businesses have hiccups and sometimes things are what they are but I know I can always get what I need and be treated with kindness and respect when I am there. I have had multiple units and no issues .

The funny thing about this storage company is they’re extremely nice to you when it comes to taking your money and getting you moved in, RIGHT NOW! However once you store your stuff in their buildings things change. My lock was removed from my unit, replaced with a “Public Storage” lock and I was never notified. Turns out whomever cut my lock off took their time going through all of my belongings and the belongings of my kids. They took over half of all the things I had stored in the unit. Including computers, tires, kids toys, blankets, clothes, office supplies and so much more. When I went to their office to ask about my unit and why there was a lock from their company the lady at the front desk just shrugged it off. She didn’t have any records of my lock being changed by them, and she then proceeded to kick me out of the office to go do “stuff” without any type of help or resolution. The person was gone from the office for over an hour and a half. I strongly DO NOT recommend you store your stuff here. As “secure” as they say they are with all their cameras and the gate that always breaks, there’s a lot of trash, people hanging out in the buildings and very uncaring staff. If your things get stolen the company doesn’t care, and won’t help. I filed a police report about my stolen items, but who knows if I’ll ever be able to recover any of my precious memories that were stolen.

Billie was very helpful. A very friendly, bubbley personality. Respestful, very detailed on explaining things about contract. Need more customer service employees like her. A pleasure meeting her. A+++ Person. Would work with again.

Im extremely disappointed in the customer service and the way they run this business. Way too many issues to put in this review. I would love to speak with someone who can actually help with my concerns. The customer service is atrocious!

I have had 2 problematic units in a row at this facility. Due to an error with my auto-pay my bill was not paid this month the only time I have missed a payment. After having left a message that I would be in to square up the bill before August 1 my personal locks were cut the door left open and my unit was trashed and my most valuable possessions stolen, yet I am expected to pay my bill meaning I would be paying for willful negligence and/or outright theft. I have been accused of living in a tent on the property without evidence (untrue anyway my apartment is across the street) and dumping several days after a move to yet another unit (also false). I was clearly seen loading a friend's truck with a broken chair and bags of trash and taken to a dump. Renter's BEWARE: Management is corrupt uncooperative and unresponsive. The property is dirty the restrooms are filthy and usually without toilet paper and soap. The building is crumbling (bldg G) and floor 3 had/has birds flying around crapping on everything and rodents living in the ceiling and absolutely NO AIR flow. There are at least 3 renters running businesses out of their units and security? Dismal at best. I have never been treated this poorly by a business in my 54 years on this planet. I wouldn't recommend this place to my enemy.

Pro tip. If your battery backup can't survive standing by overnight to open the gate in the morning, you don't have a battery backup.

Went up on price.

I went into the location for a better understanding of everything including in renting a storage unit . Shelly was very helpful with answers questions and very friendly . Makes you feel like your friends that have known eachother for awhile . Very happy with my experience :) thank you Shelly for your help

Shelly the property manager is so sweet and very helpful when we had to switch units after selecting the wrong size

Love this place! Shelly is incredibly helpful!

All elevators are down in the north building forcing renters to physically lug up their personal belongings floor by floor. No sort of answer from management when we inquired about a timeline regarding a fix. With there being storage units available on every corner these days, I highly recommend avoiding PublicStorage.

Patty was so very helpful which made my storage experience easy and memerable because of her awesome customer service. Thank you!!!

David Buck, District Manager of Public Storage, was very understanding and extremely helpful for resolving my recent rent concerns. I felt he really cares about customer's feedback and experiences with Public Storage. With such professional and responsible person in its leadership position, I'd always use Public Storage for all my future storage needs. -- June 14, 2022 Shelly and Elena at this location were great -- very helpful and friendly. This is our first time to rent a storage place, they went through all details with us and helped us to find the best unit to fit our storage needs. We really appreciate their care, kindness, and great help! -- May 2021.

It's 18 wheeler accessible, this makes it 7 stars in my meter. ♦️♥️🧩♠️♣️

friendly attendants in the main office, it was quick and and seamless which i appreciated while moving! nate was extremely helpful

I am going to use this place for all my storage needs

They listened to what I needed and the timelines approximately. They happily supplied me with everything I needed at a fair price. Everyone was so helpful.

This Public Storage is an absolute joke. I have a unit on the third floor, and never in the 4 months that I’ve had the unit have both elevators been functioning. On top of that, on the day I intended to move out, with truck rental and movers scheduled, BOTH elevators were broken. This forced me to carry my things from one corner of the building to the literal opposite corner of the building to access stairs that were adjacent to the parking lot- all the other stairs in the building open up to grass. Luckily I could use the carts to get my things to the stairs- until 6pm sharp when the manager came to lock them up. Literally zero accommodations were made to ease my move while there were no working elevators. While I rented here I saw people treating their storage units like a living room (I’m not going to say they were living in their unit, but it was dang close), constant abuse to doors and elevators, non-functional locks, and a concerning lack of security. If you can find any other storage solution, I recommend that over this poorly managed dumpster fire of a business who doesn’t care about the experience of their customers.

Things are improving.

This is the most ridiculous experience I've ever had. Made reservation online. Confirmed online with their "express check-in" option. Arrived this afternoon to a closed office with a sign on the door saying they'll return tomorrow morning. Can't extend my reservation bc the unit isn't available according to corporate. Glad I made a reservation and drove all the way out here just to experience this. Oh and they said they had no idea if anyone would even be there tomorrow.

The experience with signing up, accessing the property, and the units was great. Shelly, the awesome employee who assisted me, is a asset to the company as her customer service skills are top notch. The property feels safe, it is very clean, and there’s a lot of value included here. The technology is really what drew me here (app based access, account management, etc.) I’d highly recommend for your storage needs.

You can't go wrong with first month free

Staff were very pleasant. Thank you

Starts off as cost effective and nice and then 3 months or so after you rent the price goes up by a lot. $80 on my unit so I cancelled and switched units. 3 months later it goes up $95. Total scam. Just know the prices they quote are very temporary and soon will be robbing you.

Daniel is a bamf

Friend of mine has a unit here and I went there with him not the worst public storage I seen not the best ether

Great staff and very helpful

Nice place

The staff is very unwilling to help and the gate system is frustrating. For what they charge, you get very little.

I worked with the Manager Shelly and she was courteous, pleasant, and patient. I was happy with the cleanliness and security of the units. I received the type of unit I requested and was given one in a convenient location comparatively. I would recommend Public Storage.

All very "Hands free" and convenient. The price was fair... But the facility parking lot is a bit potholed and also is a bit of a mess with debris... be prepared to keep an eye out if you drive on nicer tires... I have security concerns with some propped open doors I found in my particular building and as even a personal experience with a gate crasher who sped off into the facility. Have ended and cleared the rental after less than 3 months. Sorry guys I'll just keep my stuff at home and save the dough.

Easy to get in-and-out of. I just wish they had longer hours. If you plan on storing a vehicle at this location make certain your vehicle is locked and there is nothing on the outside of your vehicle that can be stolen

Elina did a fine job finding us a unit.

My bed, TV, speakers, kitchen supplies, some clothing and jewelry were stolen from my unit. Whoever did it must’ve been able to pick locks or have a key because everything was locked up when I came to it today. Definitely do not feel safe here. I would recommend looking elsewhere for storage if you’d like to keep your belongings.

I was robbed, and I've tried filling a report. And it continued redirecting. Com does not work.

Great service!! Elena was very helpfull and nice, Thank you

Good to work with, reasonable prices.

Elena was an absolute gem! From start to finish, she was kind and helpful. The process was , quick and painless and she went above and beyond in helping me find what would best suit my needs. And all at a reasonable cost. Elena deserves a raise!!!

I've had my unit since Jan. The lady in the office, shelley is always really nice and helpful

I totally agree with that last post 4 days ago and worst. Employees starting 1st or 2nd day. Keep pushing to set up online payment when I told them... not once, twice and 3rd time, we would be out before end of the month. Then push for insurance. Between moving in and the next day... someone broke my lock and took 3 containers and a bag of memories that cannot be replaced!!!! Hope this goes to corporate!!!!

Took my ID for a key return. When I tried to return the key they closed for over a hour. Now have to wait over a HR to get my ID back. Why take people ID’s and then leave for a HR??? Update 30mins later after leaving with me ID finally. District manger Tiffany contacted me. She definitely understood my frustration and took some suggestions. Thank you Tiffany for calming me down and for understanding my situation and also to make changes so this doesn’t happen to other customers.

Easy access

Very happy with our stop guy was very knowledgeable and was willing to let us look at the trucks to determine the size we needed looking forward to picking up our equipment and have alot of stress of moving reduced.

Homeless people squat at night constant piles of trash on every floor that people leave behind its not uncommon for elevators frequently reak of urine they finally opened the bathrooms after 6 months never sweep around units

nice property

Used a unit almost 2 years here. Only had two increases and it was extremely helpful when carts were unlocked for customers to use during Covid increase.

The office girls are awesome and fuuny and extremely helpful

I have to say that the staff member on tonight went above and beyond. My car was stolen earlier this week and I knew that the person who took it had my keys, which included my, storage units lock, as well. So only 3 minutes to closing I pull right past the office and proceed to the other side of the property where my unit is, not even thinking about my call to them earlier this week asking if they would "please" put a lock of some sort on my unit to protect my belongings. Calling the office at 6 straight up, I knew that no one would answer and then I would be on my own, however, just as I was about to hang up she clicked over from the other line and with a sweet voice answered and without hesitation, she was more than happy to help me protect my "household items "and did it with an Awesome attitude, and a willingness to do whatever it takes to HELP me and my forgotten unit! I am SO SORRY for not getting your name to give you credit when credit is due. JUST A HUGE SHOUT-OUT to the hard working staff at Public Storage on 6th Avenue Frontage Road in Lakewood. I Appreciate You All!!!

I was so pleased with the service I received at this location for my storage. It was a brand new gal named Melissa who helped me, and she was extremely friendly and knowledgeable, even though I was one of her very first customers ever, and we are in the middle of a pandemic.

Billie is always professional, helpful, and has a great demeanor.

Had a great experience with their staff today.

The employee I spoke to about the 20 percent late fee they apply to a late payment was rude and didn't care about the outrageous fee they apply. The building is always gross and dirty, and the staff are rude. I do not recommend using this company! Stay away! Update: After reading my review, they've decided to raise my rent by 100 dollars. This is a bad, bad, very shady company. STAY AWAY!!!

They want to sell you there insurance

Thanks Carmen! Very friendly and helpful

The fantastic prices got me in the door and the customer service from Billie is what kept me there. Love to see customer service be so friendly and helpful.

Multiple bad experiences with this location. First in having paid for a space only to find it locked on a hectic moving day and the front desk abandoned in the middle of a work day, having to find alternative storage and return my rental truck late. A gate was broken which complicated things even further. Then asked for a refund and found a charge left on my account. Tried to go back a second time and had the staff insist on charging me for in-house insurance when I wanted to have it provided by my current provider. Certainly won’t be returning to this establishment.

I this place is a joke and wipe off there system dose what it wants and if it's wrong the employees dont care. Worst storeage place ever

I've been storing here for over a year (07/2019) and never had any problems

Hate the hidden fees but always clean, restroom available, and carts available for use.

Big thanks to Billie. She was fast, courteous, and helpful with setting up my unit. Everything went smoothly and I was able to move into my unit immediately after my appointment. They were also flexible with me when I had to reschedule my appointment time. I would recommend this facility for its prices, welcome discount, convenient location, and helpful employees.

All star staff. Shelley and Billie are always helpful. This is the third public storage location I have rented at, and I’ve never not been impressed with their customer service.

Great units for awesome prices, but aparently they have no idea how to actually cancel your account and will continue to bill you after you've left and properly informed them youll no longer be using their services

How do I access my account on line to change my payment method?

I have cancer through my body, it is a challenge to be mobile. On Sunday, May 24th Deena assisted with above and beyond customer service to get some items in my storage holding area. I thank God for her servant heart.

I needed a storage space immediately and i called them and i got it in 5 minutes over the phone. Went up there to get my code and stuff and the people there are amazing. Hassel free and quick and cheap. You can't beat $1 for the first month. Highly recommend!!!

I was happy to leave my items here, but saddened to know another nation wide multibillion corporate company is not offering to help those renting out storage units who are suffering from Covid-19.

When this place says there closing leave at least 30 min prior if u forgot something, forget it your not getting back in!

Best service, the staff is very nice and helpful. Desire is a great worker. My husband and I really recommend this place.*****

Billie was super informed and helpful and friendly! So happy we picked this location! :)

Billie was so helpful and very caring, got me just what I needed! Would highly recommend this location!

Had great customer service from Deena. She moved our appointment up a day and checked us in before closing. She did a great getting us familiar with the property and was very pleasant to work with.

I can't say nice enough things about this location! A bit of advice? Don't move to Colorado in the winter. I had to move my reservation with Public Storage 5 times to accommodate the weather and the movers. Shelly was patient and kind with me every single time, going above and beyond to make sure I got the best price and the space I needed. When I walked in the door, she instantly knew who I was and greeted me warmly. Billie was just as friendly and helped check me in and showed me my space. Since that day I have probably been in around 7 times. Billie recognizes me and calls me by name every time. I feel like we are all friends now! The site is clean, safe, and convenient to get to. As a single woman, these are important factors if I am going to have to access my property after dark or alone. Yes, there were locations that were closer to Evergreen, but the price and the excellent customer service make this Public Storage well worth the drive!

I only needed a storage unit for a very short time and Billie delivered. She assisted me with picking out the right size for the right price; always provided service with a smile; and even had the cart key ready for me as I was walking in through the door! I couldn't have asked for better service. Thank you!!

Billie always takes care of me- she is a true professional! This property does a great job!

I have time and again had nothing but superb experiences with various public storage locations. Billie especially has gone above and beyond. She and Shelley consistently provide great service, always upbeat with a positive attitude. They've been consistent smiling faces during a time of of great transition in my life.

I had very friendly and effective customer service renting a storage unit!

Excellent customer service experience! I came in this morning a total stressed out angry mess with my movers in tow. Billie was not only kind and understanding but she was super efficient. Even when I needed to immediately upgrade the size of unit- she got me one in the same building and everything! I am so thankful for Billie's kindness, patience, and professionalism on a morning I was definitely not at my best! Thank you!

Elevators always breaking

Its clean been using public storage for 6 months now. No problems. The staff is so nice

I can not express enough how amazing Billie has been with me. I showed up right at close because I misread the times they were open. She was understanding and whiling to still help even though she should have been on her way home. The customer service I've seen her exhibit with myself and other customers as I was there has always been above and beyond what I would expect from anyone in customer service. She is a happy and fun person to interact with. If myself or anyone ever needed a storage unit I’d 100% recommend this location simply for Billie alone. Overall this has been a great experience.

Went here after needing to find a storage unit on short notice. The staff here were completely helpful and polite to me, even while they were being verbally abused by a cranky old crow on crutches named Theresa Youngman. She accused them of not speaking English and berated them about an error she had made in giving access to one of her new enemies, that she now wanted removed within 10 seconds of walking through the door. They maintained their professionalism and offered her their personal work chair while they worked to satisfy her, which she declined, only to be lied about afterwords with a false google review. The staff here are amazingly friendly and helpful. Don’t fall for the one star reviews from crabby old women who aren’t happy with their own lives. The facility was clean, secure and well lit. Alarms on all the units and cameras in use. I highly recommend this place for your storage needs.

Shelley and other unnamed lazy woman in office refused to help me in a timely manner while I stood on my crutches and they smirked and played games. Last time I was here on crutches..they told me I have to fetch a cart from another building and drag it to my storage building. Some nice employees..but the older females are very lazy and nasty and interrupt while customers talk. Facility nice. Help is terrible and uninformed and rude to crippled seniors while being snotty. Not impressed.

Greg and Shelly in the office earned this review. They were kind and friendly while providing professional service. The facility is clean, secure and budget friendly.

I was in Denver to pick up a car I bought from auction and the car ended up not running well enough to drive home. I was frantically trying to figure out how to rent a trailer or find somewhere to park the car I will Google search led me to Public Storage. It was 5 PM when I booked my reservation, 540 when I arrived at public storage just 20 minutes before they closed. I had fully expected staff to be at least a little annoyed but was so pleasantly surprised by how friendly and kind and helpful Billie and Shelly were. They got me in the system quickly, walked me to the parking spot and whole experience was so pleasant and extremely affordable. I feel safe leaving my car there for a week or two. I can’t say enough good about my experience with public storage yesterday. They deserve all the stars!

fantastic service. quick and efficient. Billie was awesome.

Billie it’s the sweetest. Profesional and very helpful!!! This has been my storage on and off for 6 years. Love the team. Location safety and over all cleanliness!

Absolutely the best storage rental experience I have ever had. Billie was so helpful with finding the right size space at the right price, she even went above and beyond what was expected to help with all of the detail paper work and the administrative requirements. The location is easy to find and entrance is wide and there is plenty of room to maneuver around with a large vehicle. I would strongly recommend that you make this your first stop when looking for a first class storage location because you will not need to go any further.

Came in to check pricing out and was helped by Shelley. She was really helpful and nice.

Billie was amazing. She was super friendly and really set the experience here apart form those I’ve had at other storage places

WOW - HORRIBLE EXPERIENCE! BEWARE - BAIT & SWITCH Quoted, confirmation emailed and text messaged a price for a 5x5 storage for a total move in cost for $25 in BOLD WRITING. Arrived and showed the 5x5 unit and the attendant Billie said it would cost $49 to move-in. I called the corporate number to find out what was going on and they said that the email had fine print in which insurance and lock (rental?) would drive the price up more. This company quoted me, with no mention of the lock and insurance costs, just to get me in the door & switched the price when I arrived. Their dishonest and unethical business practices should be a clear signal to NOT DO BUSINESS with Public Storage throughout the nation. A complete waste of time.

Very reasonable and all inside.

Great help and service. Efficient!

The gate/locking system is appalling; however, Billie and her co-workers were simply wonderful. Pleasant, knowledgeable, accommodating and kind.

If you must use a storage unit, this is the place! It is clean, well-lit, and up-to-date. The staff is always friendly and helpful.

I met Billie while moving into the storage. She is super friendly and helpful

Billie is SUCH a sweetheart!!! You can really tell she cares about us tenants, and about making sure we know everything we need about renting!!! She helped me and my husband out SO MUCH!!! Definitely worth the five stars!!

Lindsey was super

I had a great experience renting here years ago, so it made sense for me to come back. Billie was very helpful, showing me different sized spaces to help me make the right choice. I recommend this location.

ASHLEY, was awesome very knowledgeable, kind and a wonderful person to wok with today.We need more upbeat and energetic people like her. great customer service ****😀

Billie, the property manager is awesome. From the first time I called with trouble entering my code to the gate to every time I come in to rent a cart she is always so pleasant and helpful. Come see her for your storage needs.

Billie was welcoming and very helpful in setting up my new storage unit. She knew her stuff, anticipating my questions, and provided great information.

We need more giant box buildings?

Kaela was very professional and very nice!! Made move in simple and easy! The other ladies that work there also are all so polite and are quick to help in every way!! Great customer service!

I initially worked with Shelly and she was super helpful and informative on how Public Storage works (time, gates, after hours, renting requirements, etc). I then made an appointment online and due to a schedule change was able to go in earlier and Ashley was able to accommodate the earlier request. Ashley was attentive and kind. She was able to show me the unit which was one with a beam going through it. She was able to find a new one that would better fit what I needed. Thanks ladies!

Whitney did a very good job with getting me set up in a quick and efficient manner. Very pleasant and professional!

Very professional, and friendly staff. Super clean facility there is a lot of space. Happy with the service

Whitney was super nice and helpful. So far those that run and manage the place seem to be very helpful and nice. They keep the grounds very clean. I would refer this place to others.

Billie is awesome

Is a great place to get storage but employees or at least the young male didn't seem to care thst he gave wrong information whiched caused us to get lost and even himself lost around the storage units.

Awesome helpful people!

Mai was great help getting oriented to the property. Very friendly and knowledgeable for her first week on the job I just wish I didn’t have to buy the lock.

Thanks Jacob for helping us with our storage unit!

Kaela gave us a tour of the unit and a rundown on how the gate/door systems work. Was very helpful and helped us make an informed decision on whether we needed insurance or not. Also made sure we were aware of the potential problems of using a personal padlock; definitely worth following her advice! Overall very friendly and helpful atmosphere! Clean facilities and adequate security measures! Thank you, Kaela for helping out with our storage needs! 😁

I got very very good service from Lesley very helpful and nice

Karla was very helpful and knowledgeable Setting up my storage for me.

Super friendly, knowledgeable service! We came in just before closing time on a Sunday evening and the property manager Lesley very nicely showed us several units and helped us pick the most affordable option (which was on a great special!) even though we ended up running a little past closing time. We are excited to have some extra space and it seems like our stuff will be very safe here. They also have a great spread of packing/moving supplies so we grabbed a few boxes. Thank you storage team :)

Rosemarie was a very big help and got me taking care of compleatly. answer every question I had and got me just what I want

Carmen was a big help & so friendly. I enjoyed talking to her

We've rented several units over the years with our business and this location and the associate Rosemarie particularly was a gem to work with. Extremely helpful in all our needs and went out of her way to show multiple units and work within our needs and budget. From my personal and professional experience rent from this location you will not be disappointed.

Lesley gave us the tour of our unit. She was professional, well informed and very focused. Carmen and Rosemarie both helped us choose our unit size and make our reservation they were helpful and knowledgeable and quick to answer our questions. I would happily recommend this location and service staff to any of my friends seeking storage.

Rose Marie was super helpful. Got me all taken care of quick and proper

Rose and janay were amazing. Super friendly and knowledgeable!!!!

Rosemarie was a very friendly attendant that help us to decide the best options for the stuff we wanted to keep safe. She did not hesitate to show us the property and recommend the appropriate size. We are happy with decision made and the property location and security that it provides.

Rosemarie was great. Very professional, and helpful!

Moving is so stressful and it's hard to get everything in order in time... thankfully Rosemarie was there, (also stayed late!!! Thank you!!!!). And helped make this process as smooth as possible! Thanks again :)

She was super great. She went way above!!

Rose Marie did an outstanding job in setting up myself as a new customer. Very helpful and friendly.

Great experience!!

Rosemarie stayed late and helped me

I've rented here before and just when I needed a new storage unit Carmen came to the rescue. Saving me more than I thought and helping make sure everything went smoothly.

Carmen was super helpful, friendly, and knowledgable! She even stayed after hours when we were in a bind to find a storage unit to move our son out of college. Clean facility. Highly recommend!

Rosemarie is very helpful

Rose thank you for an excellent storage setup process and all of your help! The unit was very clean and staff was friendly. The 2 entrances were convienent and location was very nice and close to 6th.

Manager and District Manager were very helpful with all of our needs letting us decide what was going to work for us, by showing and telling us our unit size and prices.

Once someone reserves on line how long is the unit held for? How do you know the total price for that unit for move in? And is the unit locked in on the price for as long as needed , with a receipt or paperwork for their records?

I want to thank Carmen and her crew for their great service. I’ve been very happy with this location. Easy use and clean.

What time can I go inside my storage unit in the morning at public storage?

Carmen was so cheerful and friendly! She was knowledgeable and made the transaction a pleasant one. I’m very happy with my unit size, location and free use of carts! Public storage was the best rate in town!

Awesome place

Nice clean facility.

Amelia was a great help getting me set up with my unit on Thursday. I use to work for Extra Space Storage, I chose this unit due to location. Their move-in process was a bit simpler than I dealt with at E.S.S., I enjoy the tablet. And they were not puahing me for my Insurance and Google Review. They had their offer, but it wasnt digging me deeper for them. ESS is so pushy with their insurance and google reviews it was one reason why I quit working for them. (They were training people to take their phones to get them to this spot to leave them a review right there in front of you. It was awkward.) Way to go public for just this card thing.

We have been with this storage facility for almost 18 months now. We moved in with Mom to take care of her as she was becoming extremely frail and dangerous to leave on her own. The front desk manager and staff have always been very kind and courteous to us and I would recommend them to anyone. Very happy customers.♡ Englishlady in US.

John was extremely helpful and professional with helping me with my storage needs. Got me all taken care of

All was ok until I moved out. They charged me for the FULL month even though I moved out on the first. That's totally ridiculous! One clerk was assisting me, then the other clerk who was helping someone else butt into to our conversation with an attitude because I misunderstood something.

Friendly customer service from Jennifer.

John was so courteous and helpful; he made me feel sooooo NORMAL during my entire reservation and storage unit showing. Thank you John; and you really do look like one of my favorite actors...Tom Hardy😀. Also, today Jennifer and Justin were very WELCOMING and ACCOMMODATING as I moved more items into my storage unit; THANKS to you both😀

I can not say how helpful these people here are. I asked at least a dozen questions and they answered all of them with a smile. There are a few companies i wish would train their teams like this one did.

A great clean and secure storage facility. Carmen and John made renting the unit a breeze. If you are looking for storage no reason to look any further.

Fortunately, I inspected before renting and found that PS uses wire mesh to separate the top walls of each unit internally. Great for airflow except your friendly neighborhood tweaker can simply remove the mesh and access your unit from adjacent units. Rinse and repeat. Documented break-ins exploiting this are well established. Furthermore, burglary statistics per lexisnexus at this location are horrendous. Check it out for yourself. I choose another storage option just up the street that offers seemingly obvious features like solid walls and far less reported burglary.

John was very friendly thorough and helpful!

John was super awesome and helpful.

Jennifer was extremely helpful getting me settled into my new unit quickly!! The location is great, they offer carts and A dolly to assist with the move. I couldn’t be more pleased with all the help Jennifer provided!! Thank you

We have used this storage facility since 2017. Initially we found the office personnel somewhat unfriendly. Recently we have been dealing with Jennifer who is a nice change. She is always knowledgable, kind, pleasant and "happy." We appreciate how she engages with us. The facility itself is clean and it meets our needs. I like the security measures that are in place and Jennifer has advised of future plans to make it more secure.

Love the way carmen and jennifer were its a great place to go

Good chain storage place

Went in, got my unit on second floor, paid for insurance... everything was great until a couple later... it was when I received a call from the lady at front desk saying that my unit was robbed. I filed a police report and opened a claim with the insurance, 6 weeks after I opened my claimed I got a call saying that the insurance WILL NOT pay my claim. Just great, are you for real!!!! I pay that insurance that you recommend!!!! I’ve got about $3000 worth of items and now I not sure what to do. I call the corporate and I only get voice message. Sooooooooooo, if you think about renting a unit here, you better look somewhere else. My unit wasn’t the first to be robbed, and clearly will not be the last. I just spoke with Carmen and she saying that my unit wasn’t robbed, she is trying to convince me that I forgot to put a lock on it, ( ??????) these people are a joke!!!! When I asked her about all the other robberies that happened on this location I got another denial.... I guess all the reviews, all the insurance claims and all police report are fake too. This is good case for tv news

Jennifer was awesome! Super helpful and it was a great experience

Reserved online. Received a call shortly after. Went to location and was assisted by Jennifer. She was professional and friendly.

We were satisfied with the duration of our 5-month "stay" at this location, but we were not happy with the process of reserving our unit. We made the reservation online and submitted all the information. Upon arrival, we had to share all the information again, which really dragged out the process. We worked with Carmen, the manager... while she was great about showing us the different unit options, we weren't happy with how she kept pushing the different options available as "required" and didn't disclose important information unless we inquired; for example, we brought our own disc lock, knowing we could use our own. After going through all the paperwork and getting ready to pay, we noticed that the charges were higher than they should be. When we asked, we found out she included a charge for a lock, but she hadn't mentioned it. We then told her we brought our own, and she almost didn't allow us to use our own but finally relented and removed the charge. We also tried to use our own renter's insurance instead of using the company's insurance, but she wouldn't let us remove their insurance charge unless we had evidence of renter's insurance, and they were very particular about the specific documentation/clause needed on our insurance information. Makes the process more painful than necessary. On top of all that, we were already with Carmen when another couple came in, and after we did the tour with them, Carmen asked us if she could finish the paperwork with the other couple first (even though we were there first). We were happy to oblige but with the other headaches that happened within the same visit, that was just annoying and rude. Later on, we got curious and read other reviews and saw a LOT of postings about ongoing theft at this location, even mentions of a theft ring. We were lucky and our unit was fine, but reading this definitely wasn't reassuring.

They are very helpful if you have questions ask them they will help you find the right answer thanks a lot for your guys help

This is a great facility! Carmen is so friendly and extremely helpful. She's always there to answer any questions or concerns you may have.

The easiest and most straight forward process from beginning to end. Jennifer was super helpful and friendly despite being super busy. Highly recommend!

I could not have had a more pleasant experience at this location. Jennifer and Adair were extremely helpful, friendly, patient, and accommodating. I can highly recommend this location to anyone looking for a storage unit.

Nice place. The on site manager is very helpful.

The facility is well maintained but the staff don't show much care for the renters. Over the span of 4 months of unit renting I only had 1 good experience with the staff. They were difficult to work with while I was trying to close out my lease.

Jennifer was amazing! She is friendly and easy to work with! She made the process a breeze and was pleasant the entire time. She provided all the information about the property and was a joy to work with!

Jennifer and Bruce were a great help.

I've been a client soft all of 3 days now, and so far I've found the staff to be very helpful and pleasant. Jennifer has made sure to go over all the documentation ad the rules, as well as answered any questions I had. So far, this has been a good experience.

Because it was ninety nine cents!!! :) Love this place honestly. Public you the man.

It’s was great coming and getting merchandise from Carmen she’s always sweet when I come to pay my bill!

Good place friendly clean easy and cheap Jennifer helped me she was great it was the one on 305 s. Union

They are very helpful and friendly!

Janay and Bruce are great!

Convenient access. Safe and clean. Staff is awesome. Bruce was particularly helpful and so was Carmen.

Bruce and Janay did a great job setting things up for me today.

Awesome service from Bruce best guy so far

Bruce was fantastic. Very helpful and friendly. Wish we very one was this good.

I have enjoyed working with the staff at this location. Carmen and her sidekick, Jennifer are most helpful. It is a joy to work with both of them. If you need to store some of your things, this is the place to store them!

Ask for Carmen. She is a delight to work with and very nice. I'll admit, I've gotten very upset with Public Storage and said some things I shouldn't have. I did apologize. They were gracious and forgiving (Carmen and the regional manager). The only thing I would change is consistency. I was told a certain lock would work (given the three specifications of it not being low security and easy to knock off with a hammer, no combo lock, and within a certain size bc otherwise the lock won't fit into the lock). I got the lock and brought it in bc I needed to get something from my unit. The front desk (not Carmen) refused to accept my lock. It was high security (as specified on package with an above 8/10 rating). They wouldn't accept my lock, wouldn't let me in to my unit, nothing. They also wouldn't let me into my unit even when I said that if the lock wouldn't work I would just vacate since I was all paid up. I waited until Carmen was back. She looked at the lock and said it was acceptable. Shedding understand why the others did not accept it. I was in yesterday to start clearing out my unit. On my way, there were several locks that DID look like you could hit them off with a hammer but they had the sticker of approval on them. Very disappointed that I wasn't let into my unit bc of discrepancy between employees. Besides that, the units are very clean and well maintained. The front office has keys for all the dollies- you just need to leave your license with the office to be able to use them. They have boxes available for purchase. If one size is too big or you don't need a big size anymore, Carmen is VERY helpful in discussing options with you and making sure you are making an informed decision. Can't praise her enough.

I have had very positive experiences and this is my 2nd time renting a storage space at this location. Carmen is who I worked with & she is very friendly and customer service oriented!

Storage facility that's managed well and is pretty secure.

Good morning. I am filling a complain against the front desk representative at 305 S Union Blvd, Lakewood, CO 80228. The lady was absolutely rude to me and treat me and my dad very rudely. I was just requesting her to please allowed my dad to see the unit before making the reservation, but instead she started questioning me with what kind of things I was storing and explained me with a very poor attitude on how the space size was. She started raising the voice towards me with no reason and she started arguing with me with a horrible attitude. I had to tell her to forget about it and go ahead and cancel the reservation before the situation escalated to a worse scenario. I told her she had very poor customer service and walked away. I am still a little agitated about the poor treatment and I am complaining because employees like that shouldn’t be working in positions that are potentially hurting the company. As a customer I pay for a service and I am not willing to pay or deal with someone that makes me feel unwelcome the moment I am starting to become a customer. The headquarters and the managers at this location need to work better on hiring good employees or they will be loosing clients and credibility

I want to know why the bathroom is not open. It's been over a week since they have been open.

Clean

The woman we had to deal with several times at the desk was always rude and unprofessional. Who knew multi-tasking could be so challenging!!!! Customer service training - Invaluable!!!!

Easy check out process. Friendly staff.

Staff used to be super friendly. Amazing team. There is some some very defensive staff working there who are clearly burnt out or angery about life in general. Terrible experience with Susan this morning. Called ahead and asked about moving to a larger unit with a summer promotional. They told me hat was fine. Took off work to do their mandatory “appointment”. I asked if she knew what building the unit was in that we had reserved for he last two weeks. Her response was a very short “well I don’t know that yet”. She asked four times what I was putting in there. I responded four times kids clothes and a rocking chair. She tried to talk me into a smaller unit. I told her I don’t want that size and that’s why I was here. She escalated her voice as though offended I didn’t want the smaller unit and told me I can’t had the larger if I already rent here unless I want to pay double the price. I told her I called ahead and asked about it. She told me that was not her problem and I cannot have it in a loud tone. I told her I was standing right here and did not need her to yell brbwould like to clarify. I called ahead to ask. I took off work. She said “there’s nothing you can do”. I asked if I could put it in my parents name since they were financially paying for it. She told me I was now trying to commit fraud since I told her it was kids clothes and a rocking chair. I said it is. Those are clothes my parents want stored for future grandchildren and it’s their rocking chair. She never asked who any of it belonged to but only what was being stored. It felt like a trap from the beginning. She continued to yell. Literally yelling “you’re done if your going to commit fraud”. Really? I’m srill just trying to clarify my options since this was already cleared. I asked for a manager. She refused to give me a card and told me I could figure out how to take the number off table. I called it. It wasn’t the regional manager. At all. I was really appalled. This was the reason I called ahead. I guess it wasn’t okay to ask ANY questions. I got accused of fraud ha ha without her even asking who’s stuff it was like she was looking for a technicality. Maybe a friend of hers or something wanted that unit. Either way, holy unprofessional. Now I’m trying to decide if I even want to keep the unit I have. That was a completely unexpected experience that I don’t want to have again. Wow. Even a simple breakdown of why or what the criteria for “fraud” are in a mic rprofessional tone which immpositive we were not commuting are better than accusing a random customer who you’ve collected very little Information on would have been better. Didn’t come in to be attacked or accused his morning. That’s a bummer.

Only thing is the hours.

Very inconvenient place to store your belongings. Narrow hallways. Limited access to dollies. Very time consuming if your not on the first floor. You have to get out of your vehicle to open the gate. Limited access to your unit. Nickel n dimed on insurance. 2 star security

Great place to stash stuff

The absolute worst service. I was charged for an extra month's rent when I had nothing in my unit after I canceled my autopay and informed them that I was moving out. This place has absolutely zero remorse. I would not recommend this place to anyone.

Outstanding customer service

Outrageouse price scheme.

It was friendly and helpful and professional

Carmen was great. She answered all my questions, gave me a tour of the storage facility and got me all set up in no time. Plus Public Storage is the cheapest in the area. Thanks Carmen!

Very clean, very fast at getting our storage unit very friendly staff n the guy Joel was very knowledgeable 👍

Just wanted to commend Lesley and Carmen for providing us (my husband and me) excellent service. We have been customers for 8 years at this location and overall are very satisfied with the storage space. They reviewed our account and were instrumental in helping us to secure a more favorable monthly rate that was in line with current rates. They both went the extra mile. Thank you.

The staff is amazing & helpful. Katie,Adir & Carman thank you for making my 1st experience w/ a storage unit easy & not stressful:)

Very helpful wonderful people Great experience!

They over charge on my rent when I moved out

Joel was staff person, he was very courteous and friendly and very helpful with our needs. Thank you Joel from Don Topping

The new guy, Chris, is great to work with. In fact, the entire team is helpful. They go well with the modern and clean feel of this facility.

Miss Lu, Was incredibly helpful. She was patient with us, as we had many questions and we came on short notice. Public storage has amazing prices and wonderful staff. I would recommend this storage facility to any and all I come in contact with! Once again, a big thanks to our new friend Lou and all of her help.

very helpful.

Carmen was very helpful and pleasant.

Austin and Katie are awesome!

I had another great experience with this location. I rented my fourth unit from Carmen today. She is a pro.

Lesley and Carmen are amazing, not to bad of a wait, you could see she cares and was going as fast as possible to help all the customers, great location and easy access.

I have been a long time customer and Carmen has always been very helpful and I felt she cared about me and any problems I came across, always doing her best to solve them. She is kind and respectful and a genuinely nice person to work with. I have been in line, waiting my turn as she deals with a not so happy customer, and she stayed calm, listening to their problems and shows a true interest in getting the problem fixed. PS is lucky to have her as one of their employees. Sincerely, Mabel J. Mares

Katie Polston is my go to girl, So helpful and knows her stuff. She is friendly and always smiling when I see her. She knows me by name which I like. Very personable. She is great at her job and I appreciate her enthusiasm.

Friendly staff

After we moved out they tried to scam us by putting their own lock on the unit and claiming we hadn't vacated. When I showed up, a staff member miraculously remembered storing a lock on the door of our unit.

Carmen

Carmen and Lesley are great!

Refused to give me a move out receipt or refund the month i paid for in advance

Lilly was great!

My name is Ali, good customer service Carmen helped me and my wife to show all the procedures and in the snow she come with us n show us the box and helped us as much as she can she was so nice and liked her customer service. Thanks & Regards, Ali

The staff were super friendly and helpful, the facility is clean, I love that the climate control didn’t cost extra. We got a lovely big space for a third of the price that we paid at a previous other company. Definitely would recommend to others.

Easy to work with the front desk crew. Reasonable price considering it is Denver (storage is never free). Bring your own handtruck if you have it, as borrowing one is a bit of a hassle, but they are available.

Friendly staff. Great first year prices. Clean storage units.

Carmen was so friendly and helpful in a stressful time. She made the process simple and painless. Best service I've ever had! Keep up the great work!

Even though I showed up late to my appointment the ladies in the office were very friendly and helpful! Lesley showed me my unit and she was very knowledgeable about the facility. She was very helpful!

Carmen was very knowledgeable and helpful as well as personable. I could not ask for anyone to be better.

Nice clean location

Why does it seem like you people are always trying to rip me off

Katie goes above and beond. Very friendly and very informative. Thanks again Katie

Overall- horrible experience to work with them. Rates were increased 30% after being there for 3 months (note- this is in the lease that they can raise rates at any time.) Multiple times there was dog poop near our storage unit (on the third floor) Garbage was thrown on top of our unit and was never taken care of despite multiple requests. Gate to enter was broken on multiple occasions. Upon giving notice of vacating, we were still charged for an entire month of not being there. Employees are very rude and not helpful in the slightest bit.

I'm glad I choose this location to do business with. The site is very clean and secure and the service I recieved from Adair was amazing, she took the time to answer all of my questions and helped me decide on a unit that fit my needs. Please visit my friends at this location and ask for Adair.

Carmen was very helpful! Thanks!

Friendly staff

Great help from Deb at the front desk. Very friendly and the check in process went very smoothly and quickly. Clean facility.

Just leased a unit at this location with Carmen and she deserves a raise. Super nice lady, very informative and clear spoken. She also offered me a doughnut. Lol. Thanks Carmen! - The Subaru fella Anthony.

I am VERY disappointed in this property since I have rented this last month. I have been using this facility off and on for the past 10 years as my storage property and the customer service has drastically declined since my last experience in 2014. I can't get a returned phone call after leaving several messages regarding my unit and the office hours seem to have shorten. Also, when gong into their office the property manager Carmen seems to have an attitude this time around and isn't as friendly as in past years. The property is also much dirtier and most of the time Bldg G has only one working elevator. At this point, I wish I had rented somewhere else.

We have had a space here for many years. Carmen & Katie have done a great job helping us. I think it is important to have clean climate-controlled storage to keep our items safe.

Great place to store my stuff. Picked it because of location

The staff here is fantastic!! I had been referred back and forth to multiple PS locations and each one I arrived at did not meet the requirements I had asked for. Finally, I met with Katie at the South Union location and she exceeded expectations for customer support. She let me vent and got me into a unit that fit ALL of my specifications within a few minutes (and she had a smile the whole time). Thanks again, Katie!

Carmen always is helpful and takes care of my questions patiently and professionally. Occasionally my code gets funky and she quickly fixes whatever the system did to it and all is good. I have been storing here for over 8 years and never had a problem. Carmen is just the best and has her employees treating me with the same dignity she does.

We have been renting from here for over a year. We have never had an issue. It is usually pretty clean when we stop by. The office can be pretty crowded, so you might wait awhile.

I checked in yesterday for our 10x10 unit. I had a 5:00 pm appointment, but was about 20 minutes late due to traffic. Katie, who helped check me in, did an incredible job being professional, kind, and funny. She took the time to physically walk with me to the unit, show me around, explain different products we could purchase for our move, and made it all so easy. I was able to enter the unit early this morning to move in more items - the gate code made me feel safe being in the area by myself. Thank you for a great first storage experience, and thank you Katie, for making check-in such a breeze!

See below for my original post. I got a call back and they said they would honor my original request made online. So I've upped it to 3 stars for now and will go ahead and go with them as they were willing to try to work with me. I will leave it at 3 stars until I see how the rental process goes. I wish I could give zero stars. I made an appt online. I got a call shortly after confirming the appt and asked to change the date to the 21st of the following month. I confirmed verbally with the lady I spoke to multiple times. I later got an email that said my appt was for the 6th instead of the 21st. However, I didn't realize this right away as I was out of the country shortly after making the appt. I came back on my he 5th to turn on my phone and found a voicemail from the company saying I had missed my appt. at which point I was super confused and checked my email. The email said that my appt was for the next day, the 6th, so according to the email I had not missed it. The date was still not the date I had booked on the phone, but it was also still not passed. So I called on the 5th and left a message saying that I was confused how I could have missed the appt and to please call me back. I never got a call back. I tried calling multiple other times and only got through today. After she said she couldn't find my reservation for a while she found it and I explained what had happened. There was no apology. And when I asked if I could then book the unit again she wouldn't help me and said I had to go online again. So guess what? I won't be using this storage unit.

Reasons not to do business with this Public Storage location: 1) Possible inside theft ring? We had roughly $1,300 worth of items stolen from the interior of our camper. Heavy items. Nothing you could toss over the fence or easily carry far. Keep reading reviews. Theft is a serious issue here. We have previously stored our camper on W. Colfax. No problem with theft in an area we were a little concerned about. 2) Susan - if you've dealt with her, you know who she is 3) Prices increase. A lot. Demand appears to be going down at this location but some how, we are expected to keep paying more. Ironically, we could not move our camper until some of the replacement items arrived; therefore, PS received additional funds from us. They would not give us a discount nor did they care that our trip was delayed by days, etc.

Sean was great!

Just had my unit broken into, found out when the office called to tell me that the chicken wire fencing they have running across the top of all the units had been damaged and they fixed it and I should come check my unit. When I opened it up it was trashed and items were missing. The responding officers informed me that more than 20 other units had been broken into in the last week alone. I will be moving my stuff to a new storage facility immediately that has more security. The fence and gate code are just for show when people just hop the fence and walk in the front door and passed the single camera in the main entrance.

Everyone here is so friendly and helpful!!! I had never gotten a storage unit before and they made the process unbelievably quick and painless!!! I would recommend using this location to anybody! A special shout-out to Billie for being so sweet and helpful during my initial setup! And another shout-out to Makayla for making my transfer to a smaller unit so easy!

Awesome!!! Katie and Lesley were super kind!!!

Safe place to store stuff. Difficult to access gate code input especially if you are disabled because you can't drive up to it directly, have to get out of your vehicle to input your code

I have used PS in the past and have always been pleased with their service, facility and security. First time in the Lakewood location and was not disappointed!

But they close to early

Super efficient, thorough and quick. Got a great price!

I've been renting a space at Public Storage for close to two years now. Recently, there was a problem with the locking hardware on my door; something which I caused. Nicole worked on this for quite awhile and wouldn't quit until she had it repaired. She was pleasant, skilled and dedicated to making it work. Carmen was friendly and extremely knowlegable and helpfulas well. I'm very happy to have chosen this Public Storage facility and would recommend it to anyone needing this kind of service. Thanks, ladies!