Jennifer is the best. Easy sign up. Great service overall.
Jennifer is very helpful.
Jennifer was very helpful and so friendly. She made the process so easy and smooth. I absolutely recommended you speak to Jennifer if you need a storage. Best experience I had so far from all the other places I’ve rented from
Jennifer was super organized, the process was efficient and streamlined after struggling online. The facility is clean and well kept
Great experience Jennifer was wonderful with showing us around, Thank you
Update: well, they called me and congratulated me because I was "eligible" for a 3 month discount ($50) off a month. After the 90 days, the price went up again and now it is $306 for THE SAME SPACE. I'M OVER IT. I have tried to call, text and stop by the office and no one ever responds or answers the door. I already rented with a different storage company and am moving 1/2 of my contents out Oct of 2024. I decided to try an experiment just to see what would happen. I rented THE SAME SIZE SPACE AT THE SAME LOCATION to keep the other 1/2 until I can ship the contents. Guess what..... the price is $99/mo. Why is one space over $300, and the same exact amount of space? I don't get the glowing reviews on google.... it is a huge rip off. Original Post: Without notice they JACK UP THE PRICE- I started paying $178 and within 12 months they are now charging $304. Ridiculous! I’m so disappointed- they do not return phone calls or staff their office. The elevators are broken regularly and there are not enough carts. I have my own insurance, I have my own lock that meets their requirements, and despite attempting many times to cancel the policy they force in your agreement, and use my own lock, no one responded to my inquiries.
Has everything I need and Jennifer is really nice
Had an amazing experience today renting a storage space from Public Storage today. We saw the space online reserved it and Jennifer assisted us through the process through the phone. She was very professional and friendly which made the experience more amazing! If I could give her 10 stars I would, the whole process was easy and smooth!
To CEO Joseph D. Russell Jr. I want to thank you for the amazing folks you hired at this location, they are fabulous!
Property manager Jennifer, Rafael have been there for years and their wonderful caring manner has never changed. I appreciate that their has not been a grand turnover of key staff at this site, because you, definitely have the best.
They are friendly, keep the place tidy and organize and run a tight ship.
Recently I spoked with Veronica and with these 3 outstanding folks representing you company, you Mr. Russell Jr. are fortunate and lucky to have them. As they make this location a great powerhouse of excellent and superior customer care!
The quality service towards customers and the location is wonderful.
The follow-up is top notch and it is the reason we have not moved out and found another company to take our business, because of these beautiful folks.
Thank you, Jennifer, Rafael and Veronica, for being welcoming, and for caring!
The Betanzos Family
A great facility. Clean,affordable,and very convenient. Jennifer (property manager) is a great individual with excellent people skills. She made the rental experience easy. Great job
La senorita de la oficina siempre amable
Always providing good service and the property is always clean thank you Jennifer for always answering my questions
Siempre buen servicio y la propiedad limpia que dedicación
I am happy with my storage space, and thankful to the staff for being so helpful.
Thank you so much.
My experience was with Jennifer at the 6467 Foothill Blvd. Public Storage in Tujunga.
I am not proud to admit that achieving basic tasks does not come as easily to me as it might to others pursuing the same goals. Due to my personal limitations, obtaining a storage unit was a bit of an ordeal. None of the difficulties arose from Public Storage. Each self-imposed roadblock resulted from my end. Thankfully, each time, Jennifer was there to lead me through the process with incredible patience and much needed compassion and understanding.
She took so many calls from me that I began to worry that I might become an annoyance to her. Jennifer never made me feel that way. Instead, she repeatedly made me feel like a valued customer. I have no doubt that is a result not only due to her professionalism but also her humanity. In my case, I am certain Jennifer had to perform above and beyond what she might with other applicants. For that, I am extremely grateful.
With Jennifer's encouragement and guidance, I was finally able to obtain my storage unit, for which I am immensely grateful. It is a relief to know that someone like Jennifer will be there each time I need to access it. If future assistance is ever needed, it will be with much appreciated confidence bringing any possible concerns to Jennifer's attention. She is a much valued employee.
Thank you, Public Storage for having Jennifer by my side when I needed her.
Great storage Space and great customer service thanks so much for your help Mellysa
Moving from CT to CA, Jennifer made this process so much easier and is the absolute best, love her service! 💜
Súper encantada con La amabilidad de Jennifer!! Un servicio excelente 🙏
Muy limpio el lugar y muy amable el servicio de Jenifer lamentablemente el sistema de pago es muy malo cobra y luego dise que no eh pagado y me cancelava la cuenta pero Jenifer siempre me ayudo en todo momento con ese problema espero no tener mas problemas con eso pero si le doy un 4/5👍🏼
STAY AWAY FROM THESE THIEVES!!!!
Without notice they JACK UP THE PRICE- I started paying $407/mo and WITHOUT NOTICE, within JUST FIVE months they are now charging $568!! WITH NO NOTICE WHATSOEVER!!
Ridiculous!
I’m so disappointed- they do not return phone calls or staff their office.
I left the manager at this location , JENNIFER, TWO VOICEMAILS and NEVER HEARD BACK!I have my own insurance, I have my own lock that meets their requirements, and despite attempting to contact them, no one has responded to my inquiries.
So again I've had to contact their Support, the first time they were pretty good and refunded me the money, the second time they went through some nonsense process… This is obviously a retaliatory rate hike based on the fact that I was able to get the first nonsense fee removed, so they jacked up the rate on me to retaliate. Absolutely disgusting, unscrupulous behavior… STAY AWAY FROM THIS GARBAGE PLACE AT ALL COSTS!!!
**UPDATE**
I just spoke with a wonderful representative of their named "Claire Ingram"And she thoroughly explained the situation, listened to my side of the story, and did everything she could to find a resolution. As I explained to her when we spoke, this is good, true leadership and professionalism. She showed that she cared, she offered me solutions, and she went above and beyond and is looking for ways to help me remedy the situation. I am very thankful that this company does have good, professional people representing them and I'm happy to work with them moving forward.
Staff are always friendly, especially Rafael.
Very professional and always very helpful.
I rented a 5x10 storage 18 months ago and since then they've increased my rent 3 times. I started at about $100/month and next month will be paying $280/month.
Jennifer la manager nos brinda muy buen servicio
Jennifer give us Avery nice customer service the property is clean
The service in Tujunga is just great
Jennifer was extremely helpful and informative of getting me started. Great personality.
Muy buena atención 100% recomendable ☺️😉
Customer service was excellent! Jennifer is fabulous! Property was impeccably clean and I’m happy with my choice to rent here! Wish I could give her and her facility 20 stars and more😀
Rafael is an amazing person super friendly, polite and funny. always helpful with a positive attitude. I would recommend this public storage to everyone.
Like
Share
Nice customer service... i love the way Jennifer talk to her customers
Jennifer really nice person.. I love the way she take care all the customers… Very professional at her job
4 months ago
Jennifer was very helpful. The moment I walked in she greeted me with the most beautiful smile and had me in-and-out in less than 10 minutes. If I could give her 10 stars I would She is the best
My friend store at this property and the manager Jennifer was very helpful and the property is clean
I had a smooth experience moving in. Jennifer was very helpful and was able to answer all the questions I had. Thank you!
The was in amazing customer service thank you to Jennifer she was so helpful and answer all my questions I recommend this place good experience
Great Service by Jennifer,very polite.
Best customer service here. Jennifer is amazing. Always has the best attitude & you can tell she takes pride in helping her customers. Highly recommend ✨
Jennifer at the Public Storage at 6467 Foothill is awesome. She has now helped me with multiple storage units. So patient. So helpful. And really diligent about the care for and security of the property.
Jennifer was very helpful. The moment I walked in she greeted me with the most beautiful smile and had me in-and-out in less than 10 minutes. If I could give her 10 stars I would.
Everything is good. Jennifer is the one who show us.
Jenny at Public Storage was fantastic! She helped me make the right choice on storage size and was very helpful! It was a great experience.
This was my first time getting a storage and Jennifer was very helpful. The process was smooth and clear. Jennifer was friendly and I definitely recommend this location. Property is clean and well maintained.
Its a nice place to rent, very clean with an excellent costumer service. Thanks to Jennifer for the help :)
This place rocks! Not only is the price unbeatable but, it is one of the better storage facilities ive been to in this area.
It always has been the nicer of the bunch in this area.
The building where my stuff is, is nice and cool. The parking area is spacious so theres tons of space to park and have a short path to the loading area thus when people all start showing up, they wont all run into eachother on say a weekend or holiday.
The staff was really sweet and accommodating. Being trans, things can be unnecessarily difficult at times, but not here. The staff and management were cool. Overall a great place to store your stuff!
Thank you for all the service provided for me today!
Jennifer is great, definitely use public storage.
Fue un servicio excelente
Great customer service, Manager called me within 20 mins to set up appt. It was quick & efficient. Thank you Public Storage for making it simple
Service representative, Jennifer, at the Tujunga facility has always been, and still is a consumate professional and very knowledgeable at her job and services that she provides. She's very helpful and courteous with clients and represents Public Storage extremely well!
Great Service great staff
Jennifer the manager at this property was very nice and helpful and answered all our questions
Corinne was great very friendly and professional she is awwsome
I've had a space here for two years now. The staff are fully capable, especially Corinne and Jennifer. I keep my work materials here, so it's great that the access to the unit is from 6 am to 9 pm. The property is always clean and discards are quickly removed.
I've moved several times in the last thirty years and had units in four Public Storage facilities and this is the best.
Jennifer was very helpful and a pleasure to work with. The facilities are clean and very easy to access.
*** BEWARE RENTING FROM HERE!!!***
Super disappointed with this location. My stuff were stolen from inside the locker and no one in management seems to care!
Jennifer was very nice and helpful. She was very welcoming and knowledgeable. I decided to rent here because i felt so comfortable with Jennifer. Thank you Jennifer!
Anytime I have had an issue or a problem Corrine was there to help. She was very helpful and goes above and beyond. I feel relieved whenever I see her face at this location because I know everything will go smoothly. Thank you Corrine!
I love the Public Storage in Sunland!
When ever I have questions Alex is there to help me! Thank you for making this comfortable, easy to get carts and a very clean place!
Jennifer was beyond helpful and informative. Kindly showed me 3 spaces, no rush. A pleasure.
Corin the lady at the front desk was sooo co and very helpful made it easy and less stressful .
Corine and Jennifer at the front desk is very helpful and friendly. Got my first rental unit for my business. Quick and easy setting up. 5 stars! Thank you!!
Jennifer was SO awesome helping me get my storage set up! Facility was super clean.
Very nice storage facility, always clean (the staff does a great job of making sure no junk gets left lying around), except the rent does tend to increase a bit too much. I went there seeking a rate adjustment and Corrine was a big help with this! She gets five stars for being helpful and friendly!
Needed a storage told a few things and found this gem. It took no time to get the unit and at a affordable price. I appreciate Micheal for helping and going above and beyond to notify me that I left the unit open and pricing great service to the last day
Excelente servicio nos explico bien claro todo Jennifer
I have been a satisfied customer of the public storage facility on Foothill Blvd. for over 15 years. Recently I was so impressed with the care and professionalism I received from Jennifer, an employee on the site, I was moved to share a very positive review. Thank you Jennifer, for your excellent help in facilitating a difficult situation.
Can’t believe this is my first storage unit rental. Corinne made it super easy and pleasant. She’s super knowledgeable and personable. Thank you!
Price is a little high but the help is great especially Corrine very understanding and very knowledgeable
Perfect and courteous help from a great jennifer amazing experience.
Great service! Jennifer was great abs made things so simple!!
Excellent costumer service and communication, Jennifer was great and helped with everything I needed to make my move easier.
The facility is always clean and well maintained. Jennifer is the best to deal with. Great customer service.
If you live near La Crescenta, this is the best storage service in the area. I looked everywhere and they had the best deal. Jennifer, the store manager, was great to deal with. She was very professional and easy to talk to. She explained the process and even suggested what storage size I needed based on what I told her. Highly recommend this Public Storage branch.
Great service. Jennifer was very helpful and helped us throughout the whole process
Corinne was absolutely kind and helpful. Very nice to encounter her professionalism. Thanks!
JENNIFER IS LITERALLY THE BEST PERSON & HAS AWESOME CUSTOMER SERVICE! Can’t wait to be a loyal customer!
Jennifer was very professional and helpful. We had reservations for yesterday but had some delays and didn't arrive until today. She reached out to us on the day of our reservation and when we arrived the next day she was ready for us. She took the time to show us our options. She was patient and kind. Thank you Jennifer for making this move an easier experience!
Excellent customer service!
Don’t waste your time go see Jeniffer, she is the manager at the Tujunga location and she is great and very professional!!!
Jennifer was very helpful and made things a lot easier.
Th manager Jennifer is an amazing person with fantastic customer service skills and overall just such a great attitude and presence.All managers should be like her. Thank you for making my experience amazing!!!
the service was excellent!!!