Public Storage Self-Storage Units at 160 S Spruce Ave, South San Francisco, CA

Great Service. So...professional.

Great place - great people and customer service

I saw the ad for 1 month for a dollar. The female clerk said I couldn't get it and didn't explain why. I was made to buy their $20 lock, whether I wanted it or not.

Had the best experience so far at the South San Francisco Public Storage today. My fiancé and I always use public storage for all of our moving needs fast, professional and convenient. The sweet lady, Farhana provided the best customer service today, professional, friendly and thorough, and I will always recommend this location to any one who has any future storage needs. They won’t disappoint - always pleased. Thanks again Farhana!! Kudos!

Great location, great pricing, phenomenal staff. Farhana was extremely helpful, assisted with everything quickly and efficiently, and had a smile on her face through the entire process! No issues with access (app was super easy to use) and property was clean and well-lit. Thank you, Farhana!

Easy access and great service, though my code does not work, I have to go during their working hours to get in. I've had my unit 10 years, it's a 10x10. My rate has gone from $219 to $660, it time to clean it out. If I got a new unit today it would be $321. If you are a longer term user, it's worth getting a new unit. I have paid over $50,000 for my junk.

Amazing customer service! Farhana went above and beyond to help with everything I needed. She resent billing invoices, help with all customer service needs and would message the corporate office on our behalf. Thank you so much Farhana!

Disappointing customer service.

Nice location, Farhana from the front desk is nice to work with.

The property manager Farhana was very knowledgeable of her work and she’s very polite and friendly. Very Good Customer Service!

This is a great place to rent a storage unit or an office space. The storage manager--Farhana-- is extremely professional, kind and helpful. The property is clean and well maintained. There is good security and lighting. I highly recommend this space.

This spot is great easy access

Easy and convenient access. We are in the older section which they renovated last year with new elevators and locks.

Excellent customer service. Farhana is very nice. Quick respond when you have a question.

When it comes to executing her job, Farhana is professional and courteous. Her friendly demeanor seems to light up the office everytime I go in. Farhana is always anxious to help and to meet the needs of the customers.

Excellent customer service

Very helpful staff, convenient and trustworthy 👍

Lots of improvements, but my unit does not have electricity, although there is a light switch and a light fixture.

I considered giving this place only 4 stars simply because of the sticker shock here relative to where I live in the Coachella Valley, 1/3 the price for the same size unit in the Bay Area. However, virtually EVERYTHING in the Bay Area is 3.5 times the cost of the Coachella Valley, so it would be unfair of me to penalize just this Public Storage facility. I should note, just the same, that I rented a 2nd 10' x 20' unit here a few days ago for my business that is directly across from the one I rented in July that is 20.22% higher priced, almost $100 more! Sure glad I escaped the Bay Area when I did if the cost of living in this prohibitively expensive region has gone up over 20%, and during a year-long pandemic no less! I could not pass up the convenience of having 2 units located so closely together (maybe I am paying more for that convenience or units are in higher demand in the winter than the summer?), so I took the unit despite the outrageous increase in price. Making my long story less long, my 5 store review is for the customer service here and the convenience of storing our excess home staging furniture to service our San Francisco clients and nothing to do with my significantly emptier wallet. Farhana is polite and efficient, finding my unit and completing my transaction in less than 7 minutes, a similar experience to when I rented our fist unit from here earlier in the year. She is very concise but thorough about communicating every bit of information you need to know about the facility, procedures, payments, etc. I had a very busy day ensuing (like all days) when I rented each of the units and was grateful that Farhana was respectful of my time while getting me exactly the perfect unit and making me feel 100% confident in my rental decisions. Give Farhana a call if this location suits your needs and she will take excellent care of you!

Farhana is so kind and helpful whenever I need help or when I'm going into pay my monthly storage bill. She is very professional at all times. She is knowledgeable and friendly to do do business with. Claudia Stella

Farhana provided great customer service and was very professional! Highly recommend

Great service, Gabby was really nice and gave great advice! Looking forward to storing

Safe and secure place. The staff are wonderful and pleasant to work with. I would use them again.

Farhana was and has been very helpful. Have had a storage space there for 5 years. Will and have recommended friends and family

Farhana is the best! Quick and easy sign up. Very professional and knowledgeable about the service they offer. I highly recommend them!

The property was nice and clean, the manager gave really helpful advice with moving in and products! Definitely will recommend this place to everyone!

Friendly staff

It's 9 MO And my still lights out

Farhana T. is awesome. She's one of the most helpful and professional workers there. Just wanted to spread my appreciation. Always a great experience.

Excellent guest service, like coming here, she, Farhana is always accommodating, fast and efficient.

Farhana is very friendly and helpful

very nice area well maintained and Farhana is very polite and answered all of my questions about future moves and pricing I feel good about storing my stuff her

Muy buena atención por parte de farhana, además que ofrece ofertas especiales

That good

Farhana is very friendly and helpful every time I’m there. The office is very clean. She is always smiling.

A nice service at front desk!

Great Customer service!

Wonderful customer service

Staff here was really helpful with my storage needs especially Farhana. I would highly recommend storing your items here.

Manager is very helpful. Facility recently updated and looks great.

This is a very nice property, clean, well kept place. Friendly and helpful staff, would recommend this place ..

Thanks for the help.

I was here today getting storage. She was son nice she helping with everything and all the question i had. Thank you so much.

Farhana was communicative, informative and had suggestions as to what size, location and supplies I might need to make the transition from a small apartment storage place to a 10x15. Excellent customer service, clean facilities and ease of entry/exit with good security

服务很烂

Great customer service

Farhana is great and was very helpful!!!!

La gente te a tiende muy bien en especial farhana

I am a 73 yr old disabled woman and Farhana slowed down her pace to walk me to my unit , lifted the gate and opened my new boxed lock and secured it after letting me see the unit . Back in the office she thoroughly explained everything to me after getting me seated in a comfortable chair and giving me duplicate copies so that my husband could also be informed. She was very pleasant , easy to listen to and I feel she addressed any and all of my concerns , in a very thorough and knowledgeable way .

Farhana was very helpful and nice

Very helpful people here and a nice clean facility with good security.

I had never rented from public storage, but I have to said that the costumer service is excellent, Farhana is a very nice person, great costumer service, kudos.👍

Great place

I’ve never rented a public storage before and I absolutely had no idea how to go about it. Farhana was so helpful and nice I appreciate all her help! Receiving good customer service just made my experience and my day a lot better. Thank you!!

Check in went smoothly and I was able to get a unit secured. The staff was helpful and friendly, and I will continue to use Public Storage for my needs

Farhana was very friendly and helpful. My experience was hassle free

I am very satisfied with the storage unit that I have here at "Public Storage" on Spruce Avenue in South San Francisco. The employees who work there - Farhana and Craig - are very accomodating to me and I would recommend to anyone to go there and rent a space from them.

Convenient enclosed storage for my boat and a very helpful manager.

The place is very nice and organized, it was very clean, the customer service very complete and friendly.

Awesome customer service. Farhana literally walked to each unit we were interested in looking at. Very patient and great social skills. She also thoroughly explained prices as well as made suggestions on how to store items in the unit (and it made sense to store it in the way she suggested). Mahalo!

We are adding to this review to update our stay at 160 Spruce. Farhana continues to be supportive and knows all the answers to questions we have. She is truly a gem. We came to Farhana again because of her professional service. She was patient and explained all the questions we asked. She showed us three storage units so we can make a decision. Farhana shared price details and helped us choose what we need for our move. We looked other places but decided on this property because of kind customer and knowledge service. She made us feel secure in the property.

Very professional n kind..appreciate this woman. Great work

Great service..

Excellent customer service.

I have had the same storage space for several years thanks to Farhana. She has amazing customer relations, is knowledgeable and professional. Farhana gives me excellent communication about my space in a friendly thoughtful manner. Thank you Farhana!

Great customer service . Good communication from the location and help to any needs

Farhana, I give 5 start because I can only do 5 but I would give her 10 start very good customer services.

My family and I have been customers for years and have had nothing but great experiences. Farhana is always very friendly and makes sure we get everything we need.

Farhana was great to work with! Very straight forward and explained all of the fine print and answered any questions we had.

Farhang was great

This is my first time using a storage.Farhana,She has been huge help every step of the way and explained everything what i need to know.Farhana is so helpful and pleasant Thank you so much Farhana keep up the great work.I highly recommend this location..

The best service, friendly staff. Farhana helped me with my reservation, everything was fast and great.

Visited this location and Vincente was very helpful with finding my space

Good experience at this facility. Needed a storage locker on short notice and the staff was very helpful. Will return if I need storage again. Prices were quite reasonable.

The facility especially the manager for Hannah deserve not 5 but 10 Stars she is the best in my opinion thank you very much

Excellent service and great prices! A whole month and few extra days plus a lock, plus insurance, for a 5x5 unit only came to $80! Best deal I got out of everywhere I looked.

Farhana is great. She is always so helpful and attentive to any questions or concerns I had. This location is great because of her. Thanks Farhana.

People here are friendly and helpful

Great customer service. Thank you Farhana

Farhana, was very nice and knowledgeable. Place is nice and clean.

Nice Quiet Property. Clean building. Love the location. The property manager is very sweet.

Friendly staff. Nice and clean units.

Good! Very clean!

Great service!

Not a very safe storage unit to store your belongings into.

Your things will get stolen here, I don’t recommend this location. No lock code, no cameras and employee will never inform you if your things get broken into.

Recently just got my dads storage broken into. Stole everything and left trash. The lock that they provided isn’t safe at all. You can just use a bolt cutter to open up the lock. Theirs not even a camera to see who the thief is. I don’t recommend this storage place, your things here aren’t safe.

Not ok

The receptionist Farhara was extremely professional, friendly, and efficient. I highly recommend this location. Thank you

Very nice facility and I had a very pleasant easy check-in experience. The woman who checked me in was very helpful informative and very courteous. I would definitely recommend family and friends to this facility based on my experience.!! Thank you so much :)

The lockers are clean and easy to access with large vehicles. Farhana was friendly and helpful.

Farhana was very friendly and helpful, so far this is the best experience ive had with a storage company

This review is for Jade. Jade went above and beyond to help me get storage space the day I needed it. After waiting an hour or more for someone to appear at the storage office, I went to another Public Storage nearby, where Jade was working. Because the online deal I signed up for was only valid at the other location, and someone over there was a no-show, Jade called management and got permission to switch locations for me. She helped myself and another man who was waiting with an hourly paid moving crew. She explained the whole process to me that was not clear online, helped me get a lock, advised me to get a tarp for moisture, and was overall a great help. Note to first time storage users—you begin renting your unit the day you show up. The online reservation really means nothing. You have to go in person to reserve it. I was lucky and went a few days before my actual move. If you show up the day of your move with an hourly truck and renters, you will be at the whim of the employee of the day (who may or may not be at the office, esp if they are helping others inside). Go in advance and get the unit you want. Buy your own lock, or they sell you one above normal prices. Key tip: take a photo of your access code (Thanks for the tip, Jade!). I quickly lost the paper with the code, but I have it on my phone in case. I hope this helps! And again, thanks to Jade for going above the call of duty to help me get the best deal and finalize my rental the day I wanted to!

quick and painless process to get access. Nice property manager

Even though my unit is in another Public Storage, when I go to make a payment here Farhana always greets me with an open smile. She is very kind and doesn't tire of any questions I may have for her. She's a 10 all across the board. Thank you!

Farhana, the manager is really friendly and helpful.

Great experience overall. I made a reservation online and was contacted by property manager to confirm approx time I would arrive to ensure availability. Upon arrival Farhana was very professional, friendly, explained the process thoroughly. Location is easy to access and kept well maintained. I would recommend renting a storage space from this location.

Jade set a good example of what customer service means. She was very helpful and patient, and spent a considerable amount of time assisting me.

Very good service, Farhana was very nice helping us and showing us the sizes of the storages and fair rates, and explain to us so well all. 100% recomended. Thank you so much!!

this place is a Joke , really joke. i reserved a unit online. i needed the storage for that day. i arrived to the storage at noon, the place , on Monday, close. just close. no notes, no warning , just close for the entire day, i was waiting for 2 hours, no one show up . i wouldn't recommended public storage

Very friendly and accommodating.

Great service...great manager

They didn't want to take my application at the end of the day on Friday. So screw em

Helpful and good service

Great service from Farhana!!

Farhana has a ready smile and a professional demeanor when treating clients whether she's at the reception or doing her rounds. She deserves a raise!

Farhana was very helpful in how much space I would need and explaining the cost of everything. Overall helping choose what best suits my needs.

This is one of the best Public Storage location's without a doubt. Not to mention Ms. Farhana (property manager) is a nice lady and very professional. Keep up the good work!

This is my first time renting a storage unit, and reserved it on line. But when I got there the one i reserved was not available. But Farhana did an amazing job finding me something convenient and to my needs... She was amazing!

MICE n water damage!.They tried to tell me my space was not mine and was someone elses.. while my stuff was IN it.MANDATORY insurance required..????charged for whole month even if you leave early. Though you can go certain hours. NO BATHROOMS available. No place for trash so people are forced to leave stuff in the bushes.

Farhana was very professional helped us get the storage space we needed. Very friendly and polite as well.

Farhana is always very polite and very professional. The office is always very clean and orderly, you couldn't find a more informative and polite person. I'm so happy that keeps all my information up to date. Regards Pepe

Excellent customer service! Farhana is an asset to the company. Store 00507 ROCKS!

Awesome! Been with this storage facility since 2013 and have no plans of relocating. Pricing is fair and customer service is spot on. A definite recommendation!

The manager has really bad customer service, doesn't know how to handle a situation

Price and. Size?

Both Patricia and Farhana keep the facility VERY clean. Customer service has been super friendly and professional. Thanks Ladies. I would definitely use again.

Great service nice manager to work with

Excellent customer service and very accommodating. I have much respect for District Manager Daniel and property manager Farhana. My initial interaction with the property manager was not entirely pleasant but to be perfectly honest, this was no one’s fault but my own. When referred to the District Manager after my unit had already been auctioned and sold, what happened next was completely unexpected and I never thought was even possible. To make a long story short, when all was said and done, I regained possession of my belongings and my unit and I remained a very satisfied customer. There are company policies, rules and regulations and then there are concepts like compassion and humility and more often than not, these qualities are not exercised in business matters especially those that are monetary so to say I was extremely pleased with the outcome of my own particular situation is an understatement. I am absolutely one overly satisfied custuomer. I must say Daniel & Farhana will never be forgotten because well, they are unforgettable and amazing people! they know why..

Went to Public Storage today and it went by with ease and the lady farhana was so helpful and kind. Defiantly one of the best storage places around

Is comfortable and accessible very safe and useful

Public Storage has created a safe and convenient place for criminals to easily steal your belongings. The only thing separating your belongings and everyone on the planet is the lock that you put on your locker. No lock or access code required for the building that houses the storage units. No security cameras. Any criminal with some bolt cutters, lock pick or sledge hammer can spend the night going through every locker in the building undetected. It's unbelievable that this company cannot invest a minimal amount of money in order to protect its customers belongings. Store your belongings here at your own risk.

Staff was great, especially Farhana. Very convenient location, close to airport.

Great customer service! Unfortunately this location does not have a dumpster for trash so I can't give it a full 5 stars.

No electricity

Very helpful

We rented a space for 15 months and the experience was 100% professional and reliable. There was never a problem accessing the space and no problems with security. The manager/owner, Farhana, is extremely pleasant and helpful, and a very considerate and kind person.

Great experience and friendly, knowledgable staff. He got me a great price form first month and the unit was the perfect size and clean.

Always a pleasure . Great service and great prices

Farhana is very helpful. Great customer service!

Property manager very friendly to work

Farhana was very nice. I Would highly recommend this place.

The staff at Public Storage is very helpful. Would definitely use them again!

Excellent service for Farhana!

Farhana always took care of me for the 4 years I had my things stored here. I'll still be in the area ago I'll always stop by and say hello. I would not hesitate to recommend this place for storing those extra items that your just can't let go of but don't have room in the house. The drive-up units are very convenient.

Farhana was very helpful. Clean facility. Very professional. I had storage with them for 3yrs moved out of state and came back and got storage with them. Would highly recommend this place.

Great Customer Service Melissa and Farhana!

Melissa, was absolutely on point, when it was concerning our budget and storage availability Mac .....

Melissa is awsome

I really like using this facility. The lady that works there, her name is Melissa. Shes very helpful, friendly & have excellent customer service. Shes very good at her job. I also like the location of this storage place, it is close to everything.

Melissa was awesome she helped me quickly and efficiently.

Thanks Melissa and farhanna for the excellent service as always. Melissa you are a rare gem, thanks for running out and getting me when you were about to go to a break this old man appreciates it more than I could show.

Couldn't ask for more. Farhana was a great help

Farhana is the best. Very helpful

Farhana and melisa are nice People

Farhana magr . Farhana mgr.is a very nice person.I have known her for 2yrs.

I am currently renting from this storage and I have to say the service is amazing! The lady at the office, Farhana, is super welcoming with her smile yet she is super professional with her work. She has such a positive vibe that totally makes your day. If you need to find a storage facility to rent from, you should give this one a try and you won't be disappointed.

Farhana has always been very helpful. The facility is very clean, well lighted, and the security is great! We always feel very safe when visiting the storage facility. On one occasion, we were desperate for storage and Farhana was able to immediately assist and help us through that stressful time. We inspected other facilities for storage and the facility at 160 So Spruce in South San Francisco is the best.

Liusa, superb customet service skills, very impressed

Farhana was really helpful, excellent service, thank you

That the best persons ever .....they so helpful

Excellent customer service. I definitely recommend it.

Easy to reserve on line. Pleasant lady attendant. OK experience.

Great people, clean and fair price.

Great day of service. Reserved a unit online before they opened and was able to lock in the internet rate and switch it o a bigger unit.

Greeting I would like to comment you guys have a compassionate Worker like Farhana she's the best Sincerely Linda

Good environment.... Friendly customer service... Good service and location....

Very good service from farhana on 160 so spruce

Esau.helped me out and he was very good he really helped he's the best

Clean and secure. Farhana was very courteous and helpful.

Great service and very clean facility.

Every time I come in here to pay my bill I'm greeted by Buddy, and he's always extremely friendly and professional. He'll always ask how I'm doing, how the unit is working out for me, and if there's anything else he can do to help. Thanks a bunch Buddy, you are the definition of a professional. A+++++

Buddy was extremely helpful.

great

Farhana was great very helpful and explained everything. The unit was clean the whole facility was clean. and it was such a relief to get it set for the needs of my family. I highly recommend the professional manner of doing business but also the kindness and personal touches.

Cliff gave an awesome overview of the property and went through all the steps, he was very helpful.

This a great facility with professional management and the manger Farhan Taiyab is very helpful.

great people... farhana and jordan are the very best people to work with.. thank you guys

I had a great experience here. I dealt with the manager Farhana and she was very nice and helpful. Access is very easy and everything is ground level. I would definitely recommend this place to everyone looking for storage.

Thankyou Farhana for setting me up with my storage needs. It is always a pleasure to see your smiling self. I give your facility a thumbs up, i recommend this place to anyone who is looking to store their personal's in S.S.F area.

My experience here is great. Lauren helpe me with my,unit

I was extremely impressed with this Facility, well maintained, the girls in the office always helpful & friendly. It gives me a good feeling knowing my belongings are Safe. Thank You !

Best Place to store your things. Service was great Thanks

Mark Nuno- my name is mark and I just signed a lease with your SSF PS facility. When I saw Farhana and her husband and they recognized me and I sure recognized them, it made me smile and I knew I was in good hands. You see, I rented at this facility about 15 years ago and they were as pleasant as they are now. And 15 years later we knew each other like I never left. They are very good people, I can vouch for them and would anytime. Thank You. 3425mn Also, was in there the other day, and had a few questions. For some reason, i could not figure out what was going on, so, Cliff at the south san francisco office helped me out and figured out what my problem was and thanks to Cliff helped understand what i needed to know and his help was grately appreciated thanks to Cliff. Mark3425

Thank You, Farhana! You have been such a great help for me and Nick. The Units are secured and clean. I appreciate all your help very much!

I got the best deal on storage, Cliff and then a nice lady Farhana started me with the $1 special and just have to pay for paper work, its worth every cent. My whole life is in there, and i sleep well knowing that my precious stuff is safe and ready to roll.

Great service, really nice!!!

Hi there - my name is Cecilia Ale & this was my first time renting a storage space from your unit. I was under a lot of pressure during that day but Miss Farhana Taiyab was very patience with me during the whole time of doing my paperwork. She was very friendly & being very honest with me also very helpful during the whole time. Thank you very much Farhana for your great service because I was under a lot of stress and pressure that day & I know I was being mean to you as well. THanks, Cecilia Cecilia

Great service!!!

Brenda is awesome

Loved it! Thanks to Clifford!

Great service, convenient location for me. Had boxes when i needed them.

Great friendly service!

I have been a tennant for several years and the reason I haven't moved is because they have always been on the property with a concerned and watchful eye not to mention the kind greetings always. They also call me to remind me of my payment so I WON'T have to pay a late fee which has saved me alot of money because I do forget................I highly recomend them as managers doing a great job

This location is very clean ,well maintained and spacious. Manager Farhana and Manziz Taiyae are always very friendly and helpful. As another poster had mentioned , diligent daily walk-throughs by the managers provides exceptional security at this particular site . I would highly recommend this facility.

Farhana and Manziz are great managers. I rent a space for my business to store extra supplies and boxes and have rented for over 3 years now. They are extremely helpful and keep the space very clean. On one occasion one of my employees failed to lock the unit correctly and within an hour during their checks they identified, re-locked and notified me. I'm happy to know that my storage unit is safe and secure. Thank you!

The managers provide great service at this location. We have been a customer for many years and have always received great customer service. The premises are kept very clean and secure. Farhana is always very helpful and provides information needed and answers any questions you may have. We are very happy to have this location as our storage facility.

I have been a customer for a long time in this public storage .Farhana and Taiyals are always willing to help me whenever i need help. The. place is clean and neat. I will tell to those who need a storage to rent a space . They are good managers ,I highly recommend this place.

I went to public storage at at 160 S. Spruce Avenue in So San Francisco and was helped by a very nice gentleman by the name of Cliff who even waited for me when I was running behind on the day of my appointment. He was very thorough abount everything and went over everything in detail with me and I was very happy with my space. I would reccommend this location to anyone looking to rent storage space and to ask for Cliff if he is available. Thank you Cliff and thank you Farhana who called to see if everything went ok.