Public Storage Self-Storage Units at 477 Stevens Ave, Solana Beach, CA

Anybody looking for great customer service should call Thomas. Very friendly, very accommodating, and very professional. Enjoyed my first experience with Public Storage because of him. Ron

Thank you, Public Storage, for providing such a convenient way to store our belongings. A special thanks to Justine —she explained everything clearly, helped us choose exactly what we needed, and gave us great tips on how to transport and store our items properly. Thanks to her, we are very satisfied with our experience. I’m happy to recommend Public Storage to all my friends!

My dad and now myself have been using this place for decades. They always have everything we need and are very responsive to any questions. Justine is hands down the best property manager I have worked with and could not recommend this place enough for your storage needs!

Came in this morning and I was working with Justine and she was helping me and I got sick in the middle of our conversation I got sick and she went out of her way to help me and feel better and she was super kind and explained what I needed to do. I came back with more questions and she again helped me with so much kindness and turned my day into a good one

Justine is an excellent manager. I was contemplating moving out and she was able to save me $190 so she was able to keep my business. Thank you for all the help!

Make sure to see the manager Justine! She is patient, knowledgeable, and kind. She was so professional and a pleasure to work with! The company is so lucky to have her!

Justine is an excellent employee - supportive, professional, and always ready to answer all questions. She provided us with the necessary assistance, helped us choose the right storage unit, recommended high-quality packing materials, and explained how to pack and organize everything efficiently. I highly recommend her services! We decided to stay with this storage facility solely because of her professionalism and support.

I don’t usually write reviews often, but I absolutely had to let everyone know about how positive of an experience I had while working with Justine. she has the most bubbly personality and was so willing to lend a hand while I was having a difficult day she made it better. I am so grateful for her sparkling personality! Thank you for all your help, Justine!!! You have awesome hair btw!

The management has allowed this location to become run-down. There are two broken steps on the building containing my unit, one of which is frankly dangerous, and it’s been like that for a month. (For the record, today is Dec 2,2023.) The office is never open (if you call the number on the door, they will tell you to make an appointment to see a staff member). There are no bathrooms for customers. Added on Sept 23, 2024 - the step is still broken!

Justine was very helpful and knowñegable! She helped me out with a tough situation

Justine was amazing! She helped me get into my storage unit in such a timely manner after my keys were stolen and I was so thankful for her assistance.

Justine was such a helpful manager and the property is very well kept and clean! Prices are great and I would refer anyone to them! Thank you public storage and Justine for the kindness and help with my unit!

Justine makes a move so easy. She’s kind and attentive and knowledgeable about the property and what’s best for each renter. Thanks Justine!

I have had a unit here for over a year - the building and surrounding property is always clean. Easy to come and go with several layers of security, giving me peace of mind. Justine in the office is always friendly and ready to help. I recently downsized to a smaller unit. She made the process quick and easy! Very pleasant to work with.

Great affordable storage units that are easily accessible. The team is easy to work with and help you whenever you need it. They are also flexible when it comes to transfers to other units within the facility. Check them out today!

Justine was terrific…friendly, knowledgeable, and super helpful. Made the process easy and doable. If I was still working, I would try to hire her away.

Staff is very friendly and helpful when needing assistance. Property well kept and quite. Units was clean and had no smells, things like that. Would recommend

Justine is great

Really great service! Justine the manager is very helpful.

I have had a drive up unit here for several years. Every year they increase the rent DRASTICALLY. I just got a notice that it will be increased by 25%. These storage companies know that they got you because it is such a royal pain to move your stuff out into another facility.

Very deceptive!! We reserved a drive-up unit online and received confirmation emails from Public Storage acknowledging our reservation. On the same day we called the property manager with some questions and they stated our reservation was good for 24 hours. Shortly after that call, and well within the 24-hour window, we attempted to submit payment online. The website would not accept payment. We called back and left a voicemail. No one called back that day. We called again the following morning to complete the payment process. When the property manager called us back, she advised the payment was not accepted the day before because someone else rented the unit. I asked how that could be as we reserved the unit and were still within our 24-hour window. She advised "WE WILL TAKE MULTIPLE RESERVATIONS ON ANY ONE UNIT AND THE FIRST ONE TO PAY GETS IT". What on earth is the point of the reservation??? We planned a POD drop off and moving truck around this reservation, which was totally pointless and misleading. Everything works out for a reason and we found a better space with better pricing directly across the street. Oh, and the competitor actually has customer service. BEWARE....

Justine was professional in helping me find a storage unit that matched my needs! She searched for the best deal in the local area and although she didn't receive any commission from my rental, she provided very thorough customer service to make sure I was set up and taken care of at another Public Storage location! Thank you Justine!

Justine was super helpful. Great experience, would use again!

Justine was so helpful and made getting into my app super easy! Thank you again for all your help!!

Justine was amazing !

Justine at Public Storage is the best we been at this storage location for over 8 years and by far she is the best manager that has managed this location. She is very friendly and professional and is always keeping the property nice and clean.

Clean, and safe. The property is well kept. The onsight manager is always super friendly and helpful.

The restrooms and storage area is well kept and clean, Justine the manager is friendly and very welcoming, walking around regularly checking the place for trash and greeting customers. Very professional👍.

Had a wonderful customer experience with Delasia at the Solana Beach location. She had a super helpful and cheery attitude from the moment I stepped in the store. I brought to her my challenge and she was quick on her feet with problem solving skills. And she cared to help solve the problem, which seems like a quality that is lost in customer service. All equates to a happy and satisfied customer!

Justine keeps the place extremely clean and has wonderfully customer service ! The location is clean and well kept by the manger! My family loves the service provided! Thank you for everything !

Justine was very helpful

Thank you Justine!

This location is always very clean and well kept by Justine the manager! She really is amazing! The restrooms are always clean, as well as the area feels very safe to go to your storage, especially being a woman that’s extremely important to me. The carts are a very nice added extra to help lugging around the bigger items. Definitely recommend!!

Drove 25 mins to this place for the rental office not to be open, claims 1st month is free at the office and online but according to small disclaimer nobody reads it’s only at certain locations, we call in and Ethan answers the phone tell him will pass for now then tries arguing with us when we say will pass. Don’t recommend

Justine was super helpful and friendly! I had a question and she looked into it and got back to me super fast. Great customer service!

Excellent personal skills and customer service! I know my items are safe and secure as a customer!

I came by the office this weekend and i have to hand it to Justine. The office was pretty busy and Justine had us all taken care of in a timely manner and with such a positive attitude which i appreciate every time i stop by!

Trailer friendly to a point

Justine is always a pleasure to work with! She has helped me and my family with our moving needs and goes above and beyond each time. The property is always well kept and the service is unmatched!

Justine was super helpful finding us a storage unit that fit our needs!

Justine was the best representative for public storage I have ever default with. She was very understanding of my situation. She handled it amazing, because lets say i was very frustrated. I recommend this location to all who are looking in this area. she was very knowledgeable about everything. Made my experience there great. Thank you so much! I will definitely drop you some flowers one of these days.🌻

I received the best customer service from Stephanie, she went beyond and above with her professionalism and patience, and a grand smile to boot!!!

Justine was so awesome! She helped me so much with my storage unit! 12/10!

Justine was really helpful with our moving arrangements.

Employee was very kind and helpful. Fast and efficient Would recommend this location to my friends and family

Justine is amazing

Justine is a joy to see every time my family stops by the Solana Beach Public Storage. She is always sure to greet us and has helped us anytime we have questions. She even showed me how to access the gates through an app on my phone! Convenient location that has undergone some improvements recently that make it a pleasant experience. Thank you Justine for all the help!

Great service overall from Justine! She helped me with everything I needed from start to finish. Property is clean and easy process to get a storage unit. Will recommend to all my friends in the area. Make sure to ask for the manager Justine when you stop by.

Terrible customer service and questionable in terms of safety. Reserved space via phone. Received email. Came to property when they said they would be open. Nobody here. Waited 25 minutes. Door bell doesn't work. Gate buzzer doesn't work. Manager "Michael" finally showed up with chip on his shoulder and did everything he could to instigate an argument - he is a liability waiting to happen. It was a bad surreal experience. An hour wasted reserving, waiting, and never saw the space.

This location is very clean and well kept by Justine! Every time I see her she’s working hard with a smile on her face. The location is very safe and secure and every time I visit my unit the location is clean

I needed storage and came by the solana beach location and was greeted by Justine with a smile on her face and ready to go above and beyond for me! The process was fast and easy and Justine got me the perfect space! Definitely recommended Justine!

Justine at the solana beach location is the best of the best in the self storage industry! She’s always friendly and has outstanding customer service!