This place is amazing!!
I was at another PS. It wasn't great. In fact, I was losing hope that I could find a decent, clean, climate controlled, safe storage facility in SD county. Oh my gosh, I was feeling really hopeless and depressed. I actually love Public Storage in general for many reasons, but this place is so great.
1. They have a bathroom that you can actually access and aren't weird about it. You can just use it.
2. Climate controlled
3. New
4. Clean
5. Staff is onsite
6. Staff is onsite
7. Staff is onsite
Yes, I know I wrote that three times. It's important and you don't know how much you need that until you don't have access to it, which turns out to be quite a bit. Little questions and concerns come up constantly.
I actually read about this location on my old PS location. I was really trying to find a great place that I liked and felt good about coming and going and feeling comfortable, safe and that I could organize my things and not stress if I had any questions or needed to use the bathroom.
It doesn't get any better than this. Thank you guys so much for killing the storage game and making me feel so welcomed. 🫶🏻
I had a great experience at the Public Storage location on Sorrento Valley Road, and I want to specifically thank Tomisha for her outstanding service.
From the moment I walked in, she was friendly, professional, and very patient. She didn’t just explain the options — she actually took the time to show me different unit sizes and pricing so I could make the right decision.
I was originally considering a 5x5, but after seeing the space in person, I realized a 5x10 was the better fit. That made a big difference, and I really appreciated her honesty and guidance instead of just rushing the process.
As a veteran, I also appreciated that she understood my situation right away. She comes from a military family, and you can tell she genuinely respects and cares. That kind of connection meant a lot to me.
She explained everything clearly, answered all my questions, and made the entire move-in process smooth and stress-free. It’s not easy to find this level of customer service these days.
If you’re looking for storage, I highly recommend this location — and definitely ask for Tomisha.
Super helpful staff, gave me a great plan with over 17 months prepaid so I don’t have to worry about a price increase during my absence. Really happy with this location. Clean, well-maintained and great security.
I’ve had a great experience with this location! Tomisha was awesome and helped me transfer my unit so I could be closer to the door. Super clean facility and great staff!
It's nice, clean, & well-ventilated. I just came to set up an account. The staff was helpful - one of them was in training but she seemed quite knowledgeable & enthusiastic. They were quite charming to speak to & properly set me up quickly. Happy to have an account here.
Already customer service was amazing they are literally the friendliest people you'll ever meet literally already love this place look forward to keeping my things here!
Great big and clean facility with upper and lower road access. Easy efficient layout!
Public storage has always been my go-to...this experience is no different. AARON AND TINESHA ARE EXCEPTIONAL! She is a fine addition to the team. They are very thorough, friendly and welcoming. Could not ask for a better storage team! Fast and up and running in no time. Hey DISTRICT MANAGER IF YOU ARE SEEING THIS....SOME PROMOTIONS NEED TO HAPPEN!LOL
This public storage is well kept and clean. No problem ever getting my stuff out. It makes for a beautiful place to take photos for sale. Lots of bright light and the lights in the hallways are bright.
Chase and Aaron helped me set up a new storage and they were just great to work with
Aaron made renting our third unit in the building a total breeze!! Super pleasant and efficient, as a business owner in the area, we truly appreciate the service and product provided at this public storage location.
I reserved a rental 5x5 storage unit online, drove to the storage unit and was very happy with service both online and the people at the front desk who were very kind and helpful, the lady gave clear instructions on the phone and the kind gentleman gave me a demonstration of how to use the lock for the storage unit door, very happy with the service.
The customer team was extremely helpful. Angela (a new trainee) and Aaron did an excellent job at giving me a tour of the facility and overviewing the process of entering the facility.
I needed some help finding a storage and Will was super helpful and extremely patient. I was super confused by the process and he helped walk me through everything in a way that made me feel much more confident in my decision to buy a storage. HE was a GREAT help and i think he deserves the recognition !
Aaron literally saved me today. Made sure I got a storage space for my mom’s stuff and fully helped me through the process. He even took time out of his evening to ensure I knew what to do. Give that man a raise because he gives me faith in humanity.
I had a very pleasant experience signing up for a storage unit today at the Public Storage facility on Sorrento Valley Road in San Diego. The facility is very neat and clean with excellent security. Megan was very friendly and helpful. She walked me to the unit and made sure that I had the lock installed and was able to access the facility and my unit through use of the app. Overall, a great experience!
The buildings were the storage units are very clean and the staff are very helpful, polite and friendly. I am a very happy customer.
Aaron helped me at the Sorrento Valley location. He was excellent. He helped me secure the internet rate of $121/month. And he was extremely patient!
Very helpful easy to rent from i recommend renting from Laurie she was honest no surprises
Great place, secure, clean. Idk what else u want from a storage unit
Great experience today. Laurie was so knowledgeable and helpful. She took the time to ensure I was completely satisfied with my rental. Excellent service!
Public Storage, Sorrento Valley, has climate-controlled units in the new about two years old upgraded structure. Great people work in the office. Thank you so much to Laurie, Thomas, and William for answering all of my questions, for being friendly and professional 😊
Great customer experience here. Thomas is a true professional!
Great customer service from Laurie
Will was extremely helpful. He answered all of my questions with ease and efficiency and made renting here a breeze. I will definitely ask for him whenever I need help here. Clean property too:)
Smooth move in. Friendly front desk
Thomas was amazing as far as the assistance a received and his customer service. He was very knowledgeable and answered all my questions and concerns. I will definitely be back to confirm renting a unit and also spread the word to my friends who are also looking to rent a unit. Thank you for all the help it is greatly appreciated when everything at first was very confusing. Thomas helped straighten it all out for me. I will recommend Public Storage in the future. Thanks Thomas!
Thomas was super helpful and made sure my reservation did not get lost. So helpful. Very grateful for his efforts.
Project manager was very helpful, and responsive to my questions and concerns.
It was the best experience I had in storage. The stuff goes an extra extra mile to make customers happy. Facility is very clean and well organized.
Laurie is the definitive and the pinnacle of what Public Storage is. Why? Because I needed a unit and before I knew it, everything that was unexpected disappeared easing my mind and worries of what will happen next. Thanks again, Laurie and thank you Public Storage.
Laurie at the rental office was great help. Helped me moved in; and saw her help the customer ahead with great patience. 5stars.
Laurie was very pleasant in checking me in for a unit. Fast and easy. Clean facility, secure. Recommend.
Best prices. And Clean. And Secure.
I was very pleased with how secure and clean the storage building and units are at Public Storage. Individual code access at gate, building, and the elevator. So much better than where we stored things before.
Michael was very helpful :)
Facility is very clean and easy to access. Lighting is fine. Experience was very good.
Will was so helpful he made my day. Very clean and Will was very helpful.
Michael was very kind and helpful in answering all of my questions regarding my unit. I’m glad I chose this location. Thank you!
New building is great! Property is kept nice and clean. Staff was so helpful especially Michael with answering all my questions.
This place looks great, inside and out! There is a whole brand new building. Make sure you go see Michael if you have any questions!
Very clean facilities. Staff member named Will was very helpful.
As a long time Public Storage customer that has needed to use multiple locations, this is by far the best location yet. My interaction with the Property Manager, Michael, left a wonderful impression. Michael was communicative, clear, and willing to help. I am so glad I discovered this spot and can rest assured I'm in good hands!
We have used two storage units here for 6 months. We are just now moving out. Everything here stays sparkling clean. It is secure. We’ve not seen a single bug or problem in any boxes and tubs we’ve already unpacked. I highly recommend this location. Michael has taken good care of us in the office.
Michael was very helpful and polite, helped me get my space back and was able to get it done fast, good service
Michael and William were awesome in handling my luggage and amazing to speak with. I recommend public storage to everyone. It is quick, reliable and secured.
Heidi is wonderful! Thank you for your assistance.
Heidi at the Public Storage on Miramar RD. Was extremely helpful and patient in moving Me to another Public Storage in Sorrento Valley. She provided great customer service. Thanks again Heidi.
Michael and Will were very helpful with answering all of my questions, and we’ve been really happy with our storage here! Move in was easy and every time we’ve been in to access our unit, everything has been really smooth. We ended up getting a second unit and they helped us find one right around the corner from our first unit. Happy we chose to store things here, thanks!
Will and Michael were super helpful when I came in, and they helped me have a great experience! The property is super clean as well. Definitely a five star visit!
Very helpful and easy to communicate.
I just want to give a shout out to Michael Fisher and his whole team! Just got back from the east coast and they’re always so helpful with getting my bill all straight and so nice and understanding when I have to come in late from late flights or whatever. Thank you again so much and happy I chose here
Heidi and Jesse were extremely helpful and accommodating with my storage requirements , and went above and beyond to answer my questions and change my storage spaces quickly and very pleasantly. Happy to be doing business with Public Storage- Sorrento Valley.
My experience has been so wonderful. Moving can be very stressful and Michael was so courteous and helpful. I needed another storage unit at the last minute as I needed more space. He was very knowledgeable about what was available and went above and beyond offering to show the space and also found a close proximity to my moving van. Amazing customer service. I highly recommend this location.
Space was great. Anthony was super helpful and communicative. Units were clean and climate controlled always a plus. Would recommend.
Michael was very helpful and professional in helping me get my storage unit rented.
Super great experience! Will was super helpful and very efficient and friendly, I would definitely recommend renting from him!
The place is great, it’s new and is very clean. I am the first tenant in my unit. The security in the building is superb, you’ll need to enter your code three times to get to your unit, and the elevator won’t go to any other floor but where you entered the building and where your unit is at. Michael at the front desk was very helpful and friendly, and he is such a kind human being. I actually was having a very emotional day when I was signing up with the place, and I was very tired and, frankly, snappy, he offered me a friendly hug and, oh boy, I didn’t know how much I needed it. We need more people like Michael in our world. Mike, if you are reading this, thank you, you made my day better. I highly recommend renting a unit from this facility.
Visited Public Storage in Sorrento Valley, recently, and was assisted by Will. He made my experience lovely. Things ran quickly and smoothly and thanks to his help, I was able to have a stress free and easy experience. Would be happy to come back.
I love this place. I've spoken to Michael in the office 2 times, he has been helpful and awesome both times. Clean and safe property, great prices, and wonderful customer service!
The best experience here! You won’t regret it. I was having some difficulties accessing my storage unit here but thanks to Micheal and Will I was able to move in all my things. They were very patient with me and helpful; fast working & very knowledgeable about their work place. They’re very kind and made my experience the best here.
The employees were very helpful in navigating the storage units and doors! Definitely recommend storing here.
Great value for money. Easy access, secure and really helpful staff. Michael was really accommodating to our needs and made sure we understood how everything worked.
I called Public Storage to find out about rental rates and I spoke to Heidi. She was very helpful and understanding. Thank you Heidi !
This location charged me $25 for a lock that I don't need. You can either use your own cylinder lock or buy one from them no exceptions.
Michael was very helpful knowledgeable and patient.
Michael helped me out. Showed outside and inside units. Awesome customer service.
Very satisfied with this location! Very clean and friendly staff. Michael has been very helpful during my move in process.
Michael was helpful, kind and patient on the phone when I had questions about billing. I feel good knowing there are good people doing their jobs well and making people smile. Thank you!
Michael was awesome today!!! It was my first time ever renting a storage unit and he walked me through the entire process and made it so easy!!! Thanks for caring and doing a great job Michael!!!
Great customer service, super clean facility, clear instructions and reasonable rates! Look no further for your storage needs!
Michael was super helpful during my move in. Had a great experience!
Super easy process. Michael was great with all my questions and walked me through all the steps needed. Thank you Public Storage !
Micheal helped me out today was super quick and told me everything I needed to know and it’s my second time coming back to rent a space here it’s super convenient and close to me.
Absolutely excellent service. Thank you, Michael.
This storage location is really good. Used it for the first time ever. Nolan and William were really helpful if i had any questions. And the whole property is well maintained. They also have a very good deals going on in this location!
Nolan is a great property manager, was so helpful when I was getting my unit!
Nolan helped me and I could tell both of the workers there care, he went to my unit to help me open it after I had left the office. He was so nice I definitely recommend this place for your storage needs
I made two separate in person visits to this property before booking a storage unit. Michael was working both times and assisted me above and beyond what I could have ever imagined. Moving is a life transition that is often accompanied by stress. He helped me navigate the options and make the best decisions based on my family’s needs. His customer service skills are off the charts and he made life simple and easy for me relative to this step in the process. I can’t thank him enough. He’s a real asset to the company and its customers.
first of all, they are having one dollar special for the first month currently and I’m taking advantage of that. First of all Michael, the property manager, is amazing. It’s my first time using a self storage so I had a lot of questions, and he answered him clearly, and it was a lot of details. He’s very helpful, and very nice person. I was only thinking of using them for a couple months maybe but it may be something that I can go for a long time. We’ll see. Thank you.
Nolan and William were very helpful today. They assisted us with everything we needed. They were also very polite and friendly. I would definitely recommend this place !!!!
Michael abd Nolan are so knowledgeable and helpful. This is not my first experience with a storage company but by far my best
The team here is great! I had some trouble accessing my unit, when I went in for help they made it super quick and waited while I made sure my code worked. I don’t remember her name but she was great!
Booked a storage unit for the 1st time. Michael walked me through the process. He was very patient, helpful and answered all my questions. Great customer service.
Recently visited my storage unit and enjoyed my interaction with the staff. Very friendly and knowledgeable. The property was clean and as always easy to access.
Clean property, and great service! Definitely recommend!
Great service and great location off the freeway. Go see Michael he will help you out.
10/10 would recommend. Friendly, responsive, and well priced.
Been at PS for a year now! Michael at Public Storage is very efficient and helpful! Makes your moving and life so much easier. Highly recommend this location for your storage needs. Also a convenient east location off the freeway.
Michael, on-site Manager was helpful getting set up. Best to go to a PS first to see what is space available, prices. Specials etc. And then set up a login. It's simple and Sorrento facility: Use the PS App & then you can open the gate without getting out of the car! WOW
We just moved here but so far it seems very clean, well kept up and organized. Michael set us up with our unit and was super helpful & kind! Seems like a great place.
Michael was great! He was very pleasant and helpful. He made the move in process very simple:)
Micheal handled his job fast and efficient, and also a very Respectful person. He was covering a different facility and did excellent he was the best person ever. Come see him he will take care of you.
I came in today to make a payment. And was met by Michael, he was very nice, personable and professional, very helpful. I very much appreciate his time and patience with my situation.
Hopefully, anyone that will be going into the office, will be met by Michael. Because he really truly is one of the nicest customer service representatives that I have ever dealt with anywhere. And that includes by phone.
Great rental space for our company. Affordable, Easy to access online for payments and general account management.
Just switched over to new storage unit recently. Was super easy to do and I love new location. Super convenient, quiet, perfect setup for what I was looking for. My favorite part (besides actual unit) is Michael. He is the front desk guy (and wears many other hats too) and you’d think he would have paid me to rave but no check yet. Hahaha I crack me up. Anyways - he’s super chill and nice with that dry sense of humor. Very helpful and knowledgeable and definitely makes the whole experience easier and better. Happy to rate this place and Michael 6 stars out of 5. :)
Great spot. Michael is super helpful. Would reccomend.
Michael helped us find a storage unit that fit exactly what we needed and was very helpful and informative the entire time. Thank you for all your help.
Bailey is super helpful and made the process easy to get a storage unit.
Manager Michael was so helpful. Spent the time to find a better space for my storage issue.
Michael is the man. Always so helpful and accommodating. Units are clean and no sketchy business