Public Storage Self-Storage Units at 21648 Golden Triangle Rd, Saugus, CA

Gloria me ayudo aqui con mi unidsd ultimo momento en saugus muy amable y me explico todo bien el lugar esta muy limpio

I just got a small storage. The customer service is fantastic. I had the misfortune of having the key to my lock get stuck as soon as I put my things away. I was worried that on a weekend no worker would help me. That wasn’t the case. I called and Katie responded immediately and was able to cut and replace my lock with a new one. Amazing service.

Jamie is the best!

Thank you to Jamie for helping me this morning. Such a wonderful spirit.

I love storing here! Sam is the best she really listens and helps you all the way through even after you move in. Great customer service, I recommend!

I love Sam! She gives great service; going above & beyond for her customers. I've never seen her without a smile 😁😁

Thank so much Keisha for your service today!

Sam is great! Excellent customer service!

Just met Rafael, cool guy and very friendly, always greet me everything I visit and makes sure everything's okay, great job Rafael 👍

Sam was very helpful and nice. I rarely need assistance but when I do I can always count on her to help me with what I need.

Sam is the best staff I’ve met. Excellent service, friendly, professional, patient and respectful with elderly like me. She guided me All throughout the process. Thank you Sam!

Best storage place I’ve been to. The site manager Sam is EXTREMELY helpful with deciding what storage is right for you. As well as making it so easy to get a unit and has excellent customer service skills. 10/10 would recommend!

Sam is great! Wonderful girl, so thankful for her great customer service! Always smiles and property is great super clean!

The on-site manager Sam was super nice. I got lost, and she came out of the office to show me where my unit was. If you're looking for storage, I'd definitely recommend this storage.

Sam and Agustin were extremely helpful and patient couldn't ask for better service. Answered all of our questions and made what is usually a stressful experience such a breeze. Thank you!

Sam is always here on time, very pleasant very helpful and very conscientious

Augustine has been such an amazing person and a pleasure to speak to. He has helped me with replacing the keys to my unit, and is always happy to help and answer all my questions. He’s very patient and knowledgeable.

Not the best option if you are looking to store long term. I’d say MAX 3 months for storing. Otherwise you’ll be met with $50 increases to your monthly rate every 3 or so months without any notice. Also, they never answer their phones. If you’re looking to store for over 3 months call other local places and ask what their price increase is and how often. Public Storage will not be up front and transparent from the start. So just be aware of that.

I would like to express my gratitude to the young lady at the front for her exceptional help. Samantha, thank you so much! I truly appreciated the time you took to provide all the information we needed, especially as we prepare to move to the area. Public Storage, thank you for hiring someone with such excellent customer service and incredible patience with both me and my husband. I’ll be in touch again soon. Thanks again!

A young lady name Samantha help me trying to get a storage unit and was able to get me the right size storage unit for my needs she’s a 10 out of 10 employee and deserves the recognition I will definitely be recommending this public storage location to my family and friends

I went there recently for information about renting a storage unit and the young lady in the front Samantha was very helpful she had spectacular customer service . I will be returning back

I don’t usually write reviews but when Management (Sam) goes out of her way to help me out with a storage unit knowing I had very little time and not at a expensive price I really appreciate her hard work. Besides being so helpful she was extremely nice, such a kind young lady with great customer service always a smile on her. These are the types of places you can count and trust on with your belonging. I strongly recommend it.

Excellent location, clean and safe. Front desk staff always nice and helpful, always accommodating..

Storage space exactly what I needed. Wonderful customer service!!!!

Sam was very nice, helpful, and professional.

Thank you to Agustin for taking good care of me and making sure I get what I need. Here, the employees are professional and honest. I really am thankful for what Agustin has done. I needed a unit at the last minute, and he made it happen. The process was smooth and fast. Thank you. Public storage for hiring such great individuals.

Short notice, Sam was great to provide us with the space. Professional! Bundled of star services more than 12 stars

Sam was very helpful and professional! She did a terrific helping me open our new storage unit! 😊😊😊👍👍👍

Excellent service and the site manager was extremely helpful even after hours.

I love this place, excellent customer service. Augustine is very helpful. I really appreciate his prompt response regarding my inquiries. I trust my stuff to be stored in their facility.

Friendly and helpful customer service from Agustin, thank you for making sure my unit is secure.

Great customer service at this location. Augustine was very helpful and friendly!

Sam was super helpful and very efficient.

Good Morning Suger Plums 🤩🤩 Grandma Dom is here to talk about her experience with Public Storage. Especially Sam, that wonderful blessing has been so patient with me and extremely helpful. I am grateful for this experience. Thank you Public Storage team!

Love this Public Storage location .we been to a few in this valley but we always have a good experience here . A convenient location for us and property is always clean. We had to move storage units today and Sam was very helpful and friendly with assisting us on our new unit . Thank you for always being so helpful.

I don't often write reviews, but in an economy like ours, I felt that it would be good to inform others of the price gouging that I experienced during my time as a customer at this particular Public Storage facility. A couple of things to be aware of: not all Public Storage facilities are equal regarding how, when or why they might increase your rent. Nor does there appear to be any restriction to how much they can raise it, or how frequently they can raise it. The best way to communicate the price gouging is by way of comparison. My MIL and I opened up an account at two different Public Storage facilities simultaneously. I opened mine up to help her get a special introductory rate on both units to save a little extra money, since we were both first-time customers. First, compare the size: My MIL got a 10' x 20' unit near Costco in Canyon Country and I got 10' x 15' at the location that this review is for. Second, compare the quality of the facility: The one near Costco looks and feels a lot cleaner, including the main office. Whereas, the one for which this review is for is a comparatively rundown in every respect. Third, location: It really depends on where you live, but the Costco location is further from us than the PS of this review. This is the only advantage that this PS had over the one in Canyon Country. But we paid dearly for this advantage, which brings us to our final comparison... Finally, cost: When we first opened our respective accounts, the smaller unit cost about $50 less than the larger one. Here's a breakdown of the price over time for each... 10' x 20' - MIL's PS (for reference only) ---------------------------------------- $219 ( 0.00%) - Nov '18 $240 ( 9.59%) - Mar '19 ( 4 months) $241 (10.05%) - Jul '20 (16 months) $265 (21.00%) - Jul '21 (12 months) $328 (49.77%) - Jul '22 (12 months) $376 (71.69%) - Jan '23 ( 6 months) 10' x 15' - My PS ---------------------------------------- $173 ( 0.00%) - Nov '18 $190 ( 9.83%) - Apr '19 ( 5 months) $237 ( 36.99%) - Jan '20 ( 9 months) $259 ( 49.71%) - Apr '21 (15 months) $335 ( 93.64%) - Apr '22 (12 months) $464 (168.21%) - Oct '22 ( 6 months) Note that the percentages for each value is calculated off the original base price for each unit. By the time I closed my account with PS, I was paying almost $100 more for the smaller unit per month than the larger one. So, buyer beware when you start looking into storage facilities. Some of them are going to make you pay far more than others.

Sam was probably the most awesome delightful human being and helpful force in California. Thank you

On-site staff are great, very helpful and supportive.

Sam was great thx u Sam

Sam was wonderful, efficient and very clear with all the details needed to rent a unit.

Excellent attention and kindness!

Sam is super friendly always smiling and nice! Sam is very helpful and solves all the issues I have! Very nice and friendly

very nice staff and very helpful

I had rented and paid upfront for a 10x20 online and so I was disappointed to see that the unit was under 10’ wide and only about 17’ deep. I spoke with SAM the manager of the facility who was extremely helpful and went out of her way to show me several other units. At first I considered moving from the facility due to the rate vs size discrepancy but because of Sam’s customer service and warm personality I decided to keep my unit at this clean and well run public storage facility and I’m so glad I did! Sam’s friendly disposition and “how can I help you” customer service shines every day and she has just helped me again this week with my 16’ container delivery so I wanted to leave this A+ five star review. I’ve known of Clare (the capable and always pleasant to deal with regional manager for Public Storage in Santa Clarita) for sometime so I should not be surprised if she hired or promoted Sam personally. When considering this review understand that I’ve rented hundreds of spaces throughout LA in my antique business over the last 20+ years so I can say with my experience that Public Storage did well by employing them! This facility may be older but because it’s a consistently clean professionally run facility that it makes renting space here a real value compared to all other facilities. “Auction Hunters” Allen Haff

Sam is the best! Property is great!

Samantha was very welcoming and informative! I was recommended by a family member that stored in the past and I do not regret coming here! Service is amazing!

Great Service

Sam is amazing!

Very thorough, professional, welcoming and friendly. Great experience!

Sam was very helpful in getting me switched over to a larger unit. She made sure that I understood the process.

Samantha was super helpful.

I went in unsure of how the process to rent works. Sam was able to answer any questions i had and was very patient with me and my many questions. Thank you Sam !

Ulises was awesome on the phone and Brenda and Isaiah are both warm , friendly, professional and helped me download the PS app

Sam was extremely helpful and so friendly,she was patient with me and all my questions...great experience all around

Thank you Public Storage! You're the best 💜 Sam was so sweet and polite, handled all my questions so well. You can always count on me as a customer and supporter. 😁

The staff is great ! I had the pleasure of meeting Sam.. She is very knowledgeable and patient with you . 10/10 recommended

Had a good experience. Chris went above and beyond to help me with the app on my phone. The location is well maintained.

Great service and great storage lot, clean and the gentleman in the front desk was legit! Great service!

Chris was very helpful and patient in getting my reservation going. At first the site froze up when I tried getting the reservation going online. Had to go back the next day and decided to do it in-person.

Was a 5 star because I appreciated Vanessa and her help with the rental. But now, still no problem with the staff but corporate office is out of control. Editing Review... Raised the rent 33% with no notice. They said they mailed out a notice. I'm sure I would have caught it with that type of raise. WHY the drastic raise???? BECAUSE THEY CAN!🤬🤬

Chris has, and continues to be a great manager to work with.

The unit of Public Storage at Golden Triangle has been a very nice place to store my items inside and outside. Micky has been so helpful and always with a smile! 5 stars from me

Public Storage is great. Chris, Manager, from Saugus was very helpful, knowledgeable, and a super human with empathic skills to serve others and still do business. I am content, I went to Public Storage today to rent a unit. Thank you, Public Storage! Thank you, Chris!

Had a great experience. Thank you Chris for helping me today.

Vanesa fue súper gentil y muchas gracias por su ayuda y habla español.

Gloriana is a really nice person. It feels really nice to see a worker doing her job well. She is really talkative, she knows how to make a client feel good about where they're leaving their things. Thank you Gloriana!

Sam was very pleasant and helpful A ++++