Public Storage Self-Storage Units at 2325 Soquel Drive, Santa Cruz, CA

Diana was very friendly and helpful.

The elevators were under maintenance when we got here and Dianna is just so friendly that you forget the heat and she's been so helpful to point everyone at the right direction. Always a pleasure whenever we come around!

This is the beat Public Storage on the Central Coast

John is a very good worker, helps out a lot.

Nice place John keeps a clean facility

Greatest Service! Understanding of all your needs.

Thank you so much John for making this fast and wonderful! We really appreciate your help so very much!

Nice location Good pricing Well maintained by Manager John

My partner & I were looking for a storage unit for a few weeks and we are glad we chose Public Storage! We booked online - easy. We got a call shortly for a follow up. Sid was professional, efficient, gave us a bit of a tour and directions on how to use the facilities. We also met John who was always pleasant to everyone and he's always cleaning or fixing something - he's always moving around but he does stop to make sure to let you know that he'll help you out if you need him. Also, we used these old locks that we had as temporary locks and John called us to suggest to use proper locks. We thought it was great that he took the time to let us know his concern and made us feel safer knowing they do care about our things like it was their own. Thank you! 10/10 gold star!

It worked perfectly for me.I only needed it for a short time during a move. The first month was free, I bought a lock for $20 plus admin fees so it was only about $50 total for the first month. John was very helpful. The size of the space was perfect, the hours are super convenient to bring things in and out so it made my move so much easier. The one thing that was often a little inconvenient was there were not enough carts available conveniently at the location hallway I needed or all were being used. I guess people steal them?

John is very helpful. Barely paid anything while I was moving from place to place. If you only need the unit for less than a month, I highly recommend it.

My mother had been a customer here for 10+ yrs. She paid every month rent was due. She has gotten sick in 2022 and was placed in a nursing facility where she still resides. However she still made payments. In January, she Was unable to get the full amount of rent. With February's payment she made rent for Jan&Feb. When we delivered the payment to John (Propty Mgr) he had informed us of my mother's unit had gone to auction for non payment. After 1 month of hardship and without any contact from him notifying her of the action being taken or anything my mother's unit full of our entire familys belongings & Heirlooms passed down from 3-4 generations is gone! How Absurd. This is what my siblings had to divide when my mother passes but now it's gone! Everything worth meanings is Gone! I called John & Asked him to reach out to whom he sold our Moms unit to and basically he said the person doesn't have anything anymore and that the unit was auctioned off for $400. My mother is completely and horribly devistated because of it. This place is not one I'd recommend. It's shady and scandalous and ran by individuals who appear to be intoxicated or high. Customer service sucks & they don't do the jobs as they should . Your belongings are definitely not safe here. They're not a place to be trusted. Look elsewhere, you'd be better off.

I would say worst customer service, in the beginning I was told about a fall promotion that was said to be so good because of how cheap it was and instead of honoring such promotion it was taken off and told that promotion isn’t valid any longer and I asked if they can honor it with at least a year or so since the promotion was good for 7yrs but instead was just false advertisement; I spoke to John property manager and he was no help instead was rude and at every time I spoke to him he cut me off ; I then asked for upper management line and I called and was told in 48 hours I would have someone called me and it’s been days and not a single word, am disappointed that instead of helping customers they just send them off to call someone and from there another and no response. Would not recommend location. Worst customer service . Anyone who obtain storage unit with fall promotion look at your account because the promotion has been removed.

Best storage experience I’ve had by far, and especially so in Santa Cruz. Reasonable prices, great staff (John is awesome and kind). Grateful for this storage location!

John is a great manager he is always helpful polite and respectful five stars for John However they do have another employee that works here his name is Angel unfortunately the name doesn't match the description of the man he is rude judgmental has never cleaned anything here even when there was glass on the blacktop the bathrooms never have toilet paper while he's here and they're always a mess Angel does not have customer service skills he really should be working somewhere else thankfully he's only here two days a week Angel has also disarmed the bathroom code sure you can use your gate code to get into the bathroom but do you want to give that to every employee you have working with you I don't think so. He truly has no common sense.

If your looking for somewhere local and affordable to store your personal possessions this is the place. All of my belongings have remained safe and undamaged the entire five years of renting a unit from this location. Also, there is a noticeably increase difference of consistency in cleanliness and sanitation since the new property manager John has joined this location. My circumstances require me to come in and out of this place often and while doing so John is ALWAYS making his way around the entire building sweeping and cleaning as well as attentively accommodating the needs and matters of customers. John has been extremely patient and kind in addition to helping others equally. Thank you Public Storage for providing a peace of mind and committing to a safe environment for my personal belongings.

Update: the facility manager called me, offered a full refund and an apology for the inconvenience. Great followup customer service! Driveway to the Soquel public storage does not fit a 26’ Uhaul. No warning prior to renting, no refund offered. Disputing charge.

John was very helpful on the phone with me getting a storage unit at a good rate. He had the paperwork started, a cart at the elevator and the unit door open when I got there. He explained everything well and was very pleasant.

I am extremely impressed with the new site manager John!! He keeps the place Very Clean and his attitude is over the top respectful. He has been so helpful to me, I'm a small business owner and RECOMMEND self storage to ALL my clients....John even went out of his way for me in being there when I was selling my electric bike to 2 strangers and I didn't want to be at my storage alone, when I asked John if he could be there because I didn't feel safe He didn't even hesitate and stood right there with me .....I was so pleased and very impressed. John even suggested a bigger storage for my stuff and I saidvyes so i went from a 5x5 to a 10x10 .....This guy I swear is the BEST site manager ive yet to see at the self storage. You need more like him for a successful outcome in the storage business . Grading John on a scake from 1 to 10 He is a 10 PLUS....Thank-you self storage for allowing me to be happy with my storage and feel very safe when I go there...

People here were wonderfully helpful to an old lady and her son who needed to move our! Deeply appreciated

John is the best. This was my first time ever having to get a storage unit, difficult times, and John was friendly, extremely helpful, patient, always multi tasking. Units are clean. John keeps that place running smoothly & is always hard at work. Highly recommend!

John the manager is always around and willing to help with just about anything. He is friendly, positive and professional. When I needed assistance he was amazing.

I’ve been a customer here a few years now. Never had any problems. I recently downsized and John at the front desk was extremely helpful and went out of his way to check multiple units with me and get me the best possible deal.

Best storage experience ever. Clean space and easy to rent and move out of. John was incredibly helpful along the way. Would definitely rent another space from this facility. Thank you!

I will never use them again. Price kept creeping higher every 6 months. Accidently paid 2 payments, they would not allow me to cancel it. Ended up canceling the bank payment only to get charged a nonsufficient fee from PS for a payment even though a payment wasnt due for another month. We could not clear out until the second week of the month, was charged a whole month fee. Never again!

Diana was so helpful and very nice to talk to. She's wonderful and very nice to approach too.

John Helpful and good customer service.

John is amazing and goes above and beyond with customer service! The interior units are clean, hallways, and exterior grounds as well. Good energy and the staff is great.

I won my first storage auction in this place and I was very nervous due to being a newbie, I scheduled my pick up with a lady named Diana and she was extremely nice. The day of my pick up which happened to be on a friday ,nobody was in the office and phone was not being answered, my excitement was dying off honestly but the property manager came out and told me someone would be there shortly but he also called another Public Storage nearby to get someone to help me, he left and told me someone would be there shortly. Well about an hour passed by and NO ONE came by, the property manager came back and saw me and decided he would help me out, which is very nice of him considering Fridays and Saturdays are his days off and he didn't have to help me out..I give this place 5 stars just because of how dedicated that guy was and I did not get his name, but If u need help in this place I would say go sun- Thurs to avoid my mishap.

This place is the best! Very clean and John, the property manager is great, very helpful and professional just exceptional customer service. If you are looking for a storage facility then look no further!

great customer service facility is clean when John is here strongly recommend this

Friendly and courteous staff. Grounds are always well kept and very secure. I appreciate the care they take of my stuff 100%

Great customer service, courteous, polite, patient and helpful with all information needed. Thank you for your professional attentive service John.

The manager, John, was very helpful solving a billing problem I had. It was cleared up within two days and I was very grateful. Thanks John!

John

Great place and the manager John is great very professional and available to help you i highly recommend this storage facility

I recently purchased a unit and immediately after was shocked to see they have only 2 carts for the entire complex to share. After I paid and leaving, the guy at the desk said good luck finding a cart... If I had known prior I wouldn't have come here for this reason alone.

Great customer great support would recommend

Excellent customer service