Public Storage Self-Storage Units at 1001 River Street, Santa Cruz, CA

The Manager "Diana" was extremely helpful and all together a very nice person to interact with at this facility on River St.

Dianna was really helpful when I went to pick up my fridge and microwave. She guided me how to use the elevator since one of them wasn’t working and showed me around how to find my locker when I needed help. She is very patient and kind and really enjoyed her service

Dianna was great and made moving out quick and simple!

Dianna was very helpful in Cancelling my reservation. All I needed to do was tell her my name, my locker number, and that I wanted to cancel my reservation. It was that easy. Seeing as the entrance and exit process is fully automated, I find it strange that you are only allowed in during certain hours of the day but overall it was a good experience.

Dianna always has a smile and a great attitude, it makes my day when I see her

Diana and Eddie are always so helpful and nice. Today Diana helped me lower my rate because I’m not working at the moment and have a new baby. Eddie is usually who I deal with on the daily and he is so nice and always helpful and PATIENT! Thanks you guys for a great storage experience!

Dianna was really helpful, went above and beyond, I came to her with a concern and she was able to solve it for me seamlessly. She truly prioritized me as a customer and I felt very valued.

I had an issue with being billed for a unit I had already moved out a month ago and Sid did me a solid and helped me get it refunded. He was so friendly, attentive and helpful. He was the first person at that facility who actually cared about the renters and did his job with integrity and kindness. Not what has been my experience there so far for sure! I am pretty sure if it had been the other lazy man I would have been told "too bad" Keep Sid! Get rid of the lazy rude dude! Sid is a joy and cares about the place and the people! That is what you need! Especially with those horrible access hours!

The managers Diana and Corin were awesome! They were so helpful in answering all my questions and went beyond in getting me successfully moved out.

Dianna was extremely kind and helpful with me today dealing with a payment that hadn’t gone through. She let me know my options.

It would be nice if the office was actually open with a human being inside to help customers during the business hours listed.

Eddie was very helpful and professional. Dianna showed me how to send a great review dor Eddie services.

Dianna has been a great addition to the River Street team. Thank you Dianna for your personalized help in getting our unit re-set with a lock after having to get our previous lock cut off because we lost our key! Keep up the good work and many thanks.

Went to pay my bill yesterday and found it was $30 higher than before. I spoke with Sid who was able to get my payments approved to what they were before. Thanks Sid

Di & Sid helped me out tremendously🙏 Thank you for the customer service

I wanted to take this time to personally thank Diana for her. Excellent customer service and helping me reduce my rental fee. Thank you again.

Dianna and Sid were very helpful and even were at work during the 4th of July

Dianna helped getting are storage closed. Especially on the 4th of July. Super helpful!!!

Dianna the PIC that always helps me when I delivered always has a positive attitude and keeps a smile on her face, great person!

Diana was super friendly and helpful!

Dianna was very helpful and professional!

Dianna was awesome !!!

I am always delighted wen Dianna takes my monthly payment. She is always looking out for me for any savings she can pass on, and is always very cheerful and friendly

Dianna and Sid are very helpful and awesome. Between Dianna keeping the office sparkling and Sid cleaning the property they make a great team and great experience. Very friendly, Helpful and enthusiastic even with the elevator issues and angry customers, they give service with a smile. Great experience!

Dianna was such a great help answering all my questions and making the registration process a breeze....So kind and helpful😁 Talk about a multi tasking job. She was amazing!

The absolute only reason why I ended up confirming my rental from Public Storage at this location was because of Angel. When he went over the paperwork and gave us a tour of available spaces- thats what really made the difference for me. Above all else, if you feel you can trust the property manager, knowing someone like him is watching out for your personal safety and the safety of your personal items— it’s wonderful peace of mind. Not sure if you’ve heard but storage can be stressful. Angel is not only personable but professional as well and completely diffused my level of stress with his kindness, know-how & generosity. This is the exact someone any company would want representing them and whom I appreciate knowing is there watching over my little rental. Thank you PS. Thank you Angel. 5 stars!

Nice and secure storage!

Eddie was super helpful in helping figure out how to lower my rent. Property was clean and everything was easy to access. Highly recommend!

DIANNA!!!!! My queen. My angel. She found my lost storage keys and had the best customer service!!!

Dianna is the best!! So absolutely amazing!

Your business is only as good as your employees.

Great experience with the office staff. Very friendly and professional. Nice facility. Definitely recommend if you have storage needs.

Staff is very disrespectful and discriminates. Also the hours are horrible. If you work during the day don't expect to be able to use your storage till the weekend. Definitely wouldn't recommend to anyone.

The store was clean, service from Farshid was great, and they met all of my expectations. Much better than other storage places I have tried.

Eddie was so efficient and mellow. He made sure I understood everything.

Great company and customer service. Angel is the best! Very professional and responsive.

Clean facility. Staff is nice and helpful, unfortunately it's difficult to get a person on the phone & the hours that they close the office for lunch and bank runs are not posted or consistent. So my trip before last should have taken 30 min but it took closer to 2 hours. Waiting for office to open so I could grab a dolly, then waiting for the office to open so I could return the dolly. Both times they were on-site, just not in the office, It was very frustrating.

Over the years I have been provided very professional, friendly and helpful services on a consistent basis. I would recommend the Santa Cruz River Street location to anyone looking. I especially appreciate the attentiveness I get each time I need assistance. Thank you

Chris did a great job helping me out and getting me a deal

Do you have an excellent experience come in and speak with Chris and everything will get done correctly. He showed me multiple rooms to make sure I got the right one for the right size for all of my things. He advised me of gate codes, hours, and everything I needed to be successful.

Public storage safe security to get camera systems. Good tenants. Good on price. Pretty good all around

I had the best customer service today from Angel at public storage. His smile brightens up the moment you step foot in that door his way of explaining in detail of your options makes it clear and understanding of your needs I have had the worst experiences in public storages specifically in Portola. If you want to rent out a space your best option is here.

It’s the middle of the day on a Wednesday, we arrive shortly after 1pm and door to the office, where the keep all the carts locked up for a massive three story indoor storage facility, has had this sign up that says, Our Manager Will Return By (with a clock that says) 2pm. No problem, this employee deserves a lunch break. I come back at 2pm for a cart, and now the clock has been changed to say 3pm, I wait in the parking lot for another hour until 3pm. We’re on the third floor, so it’s absolutely necessary that I need a cart. When I come back, the clock says 3:15pm. This time I wait around at the front door until an employee finally arrives, a few minutes past 3:15. When he opens the door, I ask him why no one has been here for over two hours, he promptly informs me that I need to calm down and that he is the only employee working today. I understand understaffing, I managed grocery stores for over a decade. What I don’t understand is why someone would take a 2 and half hour break in the middle of the day, if they knew they were the only employee on staff that day??? And if they knew they were going to be gone for an extended period of time, why would they keep all the carts locked up???

Rented a unit through Angel, he was awesome. He was very helpful and knowledgeable. Would definitely recommend contacting Angel at Public Storage for all your storage needs.

Chris and Farshid were extremely helpful with trying to correct a billing mishap and making our move out as smooth as humanly possible.

The staff here are super helpful and amazing. Angel especially takes care of all your needs and goes the extra mile to make sure everything works smoothly here. Thanks Angel!

Had a very good experience doing business here and Chris was very helpful.

Angel has been amazing every single time I’ve been in. From getting my accounts setup to going above and beyond for me anytime I need anything at Public Storage. He is always kind and professional. FIVE STARS ANGEL!!!!!

I had a great experience especially with angeal he was super helpful with finding my storage and after hour issues he’s the goat thank you guys for also being very kind and fun to talk with

Great Sunday ecstatic dance.

Very Clear on explaining the introduction

Was helping a friend move some stuff and popped into the office for some assistance. Was blown away by the amazing customer service. Angel went out of his way to help us and it was greatly appreciated. Had some laughs and smiles on a tough day too thank you Angel!! Clean and friendly facility, highly recommend.

Great staff, they were super helpful and friendly. Shoutout angel for helping me move my boards!

I was in town scouting the area as I may be moving there in the near future. The staff was very friendly and personable in particular Angel. He helped and answered all the questions I had very friendly and funny guy. If all works out I will definitely be coming back here.

Had a wonderful experience! Angel was very professional and super helpful with all my storage inquiries! I appreciate him taking the time to answer all my questions! Would highly recommend!

This place is clean and secure, and the customer service is excellent! I had a large load to bring in and store (moving a full 1 bedroom apartment with my mom 😬), and was down to the wire getting everything in - Chris gave us the extra time we needed to get everything into the unit! Very much appreciate his understanding, and the quality of service at this place.

Great service

Chris was awesome.

The management at this place is awesome! Every question answered promptly and accurately. 10/10 highly recommend!

The district manager is very nice!

Fustrating hours. This place sucks . I would never recommend this place to anyone. The company moto is appropriate. "We treat your stuff like our stuff" They sure do!! Watch out. Straight criminal activity which they won't acknowledge.

Angel has excellent customer service ,very professional and he was very helpful .

All the staffs were very polite and helpful. Especially, the manager and Angel were helping me a lot to process my inconvenient situation fast as they can. I had difficult situation that my stuff were stored through my friend but my friend wasn't available to give me a key but the manager gave me a best way to take care and I was able to get my stuff on the day when I needed to pull out. Thank you for your work. If I need to use storage again in the future, I'll choose this location for sure.

Guys here are very friendly and helpful!

Angel is very helpful nice and professional. I had an issue at first with the place and he was able to make it right and I appreciate him for that.

Stuff was very respectful and helpful and payment was quick and easy

Nice

Great

Excellent service, great deals, clean establishment. Chris helped my husband choose tge perfectvunit for us

Great spot keeping my stuff safe. Also front desk people are really cool.

It works for me I hope it works for you