Public Storage Self-Storage Units at 115 Capitola Road Extension, Santa Cruz, CA

The Manager Diana was super awesome and helpful

Diana was such a help! She is a great example for your company!!

Dianna was really helpful and sweet and I appreciate the time she took with me.

Diana the manager is awesome!

Dianna was super helpful and friendly helping me get all my stuff stored during a tough move. She really brightened my day and was super helpful when I really needed it!

Dianna was very clear and helpful showing me and my mom in to our storage locker today.

Dianna has an outstanding customer service. It was my 1st time there and she showed me everything I needed to know about the storage locker.

Dianna is just so wonderful!! She is very welcoming and is full of joy. She helped us out a bunch and made our experience wonderful. Definitely recommend renting a unit here. She is wonderful! And the storage is great, great pricing and affordable. Thank you Dianna for a wonderful experience!

Dianna was super helpful! Wonderful energy and was able to let us borrow gloves when we needed them. Great place to store your stuff.

Dianna was so friendly and made me feel great! She was very helpful and made my experience great ! She also gave me the best deal possible. Thank you Dianna

Dianna is the best! Always friendly and helpful!

The property manager here is super friendly and helpful. Everything is clean. The hours are decent.

Dianna was very kind and helpful with ensuring I got the space I needed and even took the time to show me different sized units available for my needs. Suggesting the app was a big help as well. 10/10 would recomend this location

Diana is amazing! I was able to quickly get into my storage space after losing the key, with her help and guidance! So grateful! Thank Diana!

Dianna is awesome! Fantastic service, friendly and helpful and welcoming. The facility is always clean and tidy and never any issues getting in and out.

Dianne was great!! Very helpful and explained everything clearly. I would recommend this place to anyone.

DIANNA IS AWESOME!!!!

Met Dianna the manager and she was really helpful and kind to me. Everyone has been really patient

Dianna is always so pleasant

Dianne was very helpful and nice.

Dianna was super helpful!!!

I happened to catch Dianna on portola and she was so helpful and helped me with everything I needed!

Diana was awesome. She was a great help

Very bright management Diana was very upbeat, especially me doing a delivery to the property 😀!

Dianna was really sweet and helpful during my whole stuff

Dianna was the assistant at the counter when I went in. They were extremely helpful, kind and friendly! Some of the best customer service I’ve gotten in a while!

I had an amazing experience with Dianna at the storage company. She was extremely nice and went above and beyond to help me learn how to move. Dianna guided me step by step, showed me what to buy, and made the entire process smooth and easy. Truly awesome service!

Got some amazing help from Diana!! So kind and I wouldn’t have been able to figure it out without her! Thank you so much!

Diana saved my bacon! She was so helpful. We’ve been a long time customer and are happy to have such wonderful people watching out for our gear in storage.

I always see Diana working with a big smile, She’s the best She’s always doing something and helping whoever needs help 👍

This place is the best storage in Santa Cruz and I’ve had a few. The units are big and very accessible and at a good rate. Dianna is amazing and made me feel very welcome and comfortable. Her customer service is above and beyond and I highly recommend this place if you’re lucky enough to get a unit here. ~Jimmy

You could be having the worst moving day ever, hot, sticky, tired, and dehydrated....and one conversation with Dianna would make you forget that it was a hard/bad day. Her positive outlook on everything, her cheerful presence and contagious smile will make any moving day better. Thank you Dianna for always being the sunshine of this place!

Diana was great

The manager Diana is wonderful! So helpful, kind, upbeat and professional! She keeps the facility spotless!

Thank you Marissa! She was super helpful. And she has great customer service. Clean property as well.

Dianna is the best! She answered all my questions and was very sweet. She is by far the best so ask for Dianna.

Dianna was incredibly helpful to me in a time of great stress! Moving is so stressful! She helped me find the best unit for my needs and was very happy to do so. She is friendly cheerful and a delightful person to work with! I would have rented my unit at her site but the price was lower at the other site, my only reason! You are so lucky to have such a friendly, helpful, conscientious and knowledgeable person working for you! She is the consummate professional!

Dianna was really nice!

I absolutely love this location of Public Storage. It's an exceptionally well-maintained property, with a convenient location, but those two factors aren't the reason I love this place. No. This location is great because the manager Diana is FANTASTIC. She truly is the reason we have units here, and as the public-facing side of Public Storage, the company looks good because of Diana's exceptional customer service and great attitude. This should be a case study on how a manager represents a corporation to their clients! Thank you, Diana!

Diana is super helpful and friendly. She always answer every question that I have and always on top of everything. I’m glad she works there.

I have the nicest manager of any storage place ever! She helped me get a good deal, and is always very friendly!

DeAnna (mgr.) is by far the best admin we have encountered not only at various Public Storage locations (we've stored at many over the years), but any other storage facility. Her attention to detail and helpfulness is exemplary for any business minded people. A+ (5+), and I don't go doling that rating out ;-)

Dianna gave us A1 service!!! She got my son’s rent reduced for three months and was so friendly and helpful! She’s the best

I've been using Public Storage units for many years, and have never had any issues. The current one, on Capitola Rd. Extension in Santa Cruz, is a lifesaver! Very nice units, good location, and wonderful staff. Dianna, in particular, is a blessing! Very friendly, professional, and extremely helpful - as well as just a pleasure to talk to. If you're looking for storage in or around Santa Cruz, and want a place with no hassles or problems, look no further!

Diana is great! Helped me out and always says Hi!! A++++++

Dianna was really helpful today and made sure I was taken care of. Made the whole process easy and solved all my issues with the app and access. Thanks again!

we had to spend all day sorting through a large storage unit and Diana’s excellent customer service made it so much easier. thank you diana!

DIANNA IS THE BEST!!! So helpful and sweet thank you much!!!!

Best, cleanest and well secured storage I’ve had yet!! The women there maintains safety and cleanliness 100% of the time. She’s very nice and helpful !! 🙏🫶🫵

Dianna is so kind and helpful, ever since I began

Diana was awesome! She went out of her way to help us resolve our issue and get us the right storage! :) She answered all of our questions and provided us with outstanding service. Thank you so much.

Diana in the office has always been So helpful and sweet. I usually don't write reviews but she deserves one. I'm always greeted so nice and respectfully and on my way out there's always a bye have a great day! Please keep your attitude because yours is one in a million.

Dianna was super helpful!

I needed some immediate and spontaneous assistance with an issue and Diana was on-the-spot resolving the matter within the span of just a short five minute phone call!

Hi, I rent at the Capitola ext Rd. Branch, where your employee, Diana is by far an asset to your Co. she is ALL OVER THE PKACE..!!! Taking care of whatever needs attention. She has helped me on more than several occasions, (I hate to admit this, but she deserves credit) I’ve locked my storage “open” and she has called to inform me tgat I should maybe lock it “CLOSED “ LOL… And she has watched my stuff that I left out….

Dianna is informative, compassionate, welcoming and gets my questions answered on the spot. Thank you

Dianna provided us with great customer service. She went out of her way to help us. She was very kind and personable.

Dianna was fantastic - she was very helpful and accommodating. Great customer service! Thank you.

Diana is really profesional and nice.

Nice clean place. Dianna is awesome and very friendly and professional.

I went to look for a storage unit and the manager Dianna was very thorough and informative. She knows her stiff! Good job girl!

Dianna is THE BEST. Syd also is amazing. These beautiful individuals have made me feel appreciated and welcome since day one. Thank you for always making my day a bit brighter.

I am so glad that Mrs Dianna works.at this branch making clients having a easy life. So different experience that I had in others. I will be public store for long According to have this harder worker person assisting us

I recently visited this facility and was greeted at the front desk by Dianna, the storage facility itself was great, but she made me feel like family, super friendly and knowledgeable and is definitely in the elite class among customer service and for that reason, I will highly recommend this public storage to any of my friends and family. Thank you so much Dianna !!!

Diana Was very nice and helpful!! Thank you!!😊

Dianna was a great help got me taken care of she's very nice and professional

Great service. Very Clean . Dianna wonderful. ‼

Dianna is a great customer service person she made my move in and move out a breeze and also closed out a parking space I had at another location. Couldn’t have been any easier and fair priced.

Great storage facility. Diana pleasantly greeted me and was very helpful. Showed me the unit and completed the rental process in really good time. I’m very happy to have found this facility. Really neat and clean facility. Would recommend to anyone looking for storage.

Lots of Help from Dianna!!! Highly Recommended 5 Stars!!!

Always a pleasure dealing with Dianna. She takes care of business with a smile and good wishes. Five stars!

Dianna now runs the grounds there at the Capitola Extension Storage facility and was really kind ,and helpful, smart, respectful and has a great sense of humor. I used to find nails and screws in the parking lot and started my own collection over the years. Dianna actually walks the grounds every day and picks up all of those little pieces of metal that can cause a flat tire. she keeps the place clean. Thanks Dianna. if you have any concerns , be sure to talk to her. SHE'S THE BEST

JUST USE IT!😁 AND MAKE SURE YOU MEET & SAY HELLO TO DIANNA...THE MANAGER WITH THE MOST BEAUTIFUL PHONE VOICE & A SOUL & WORK ATTITUDE THAT ARE ALSO SWEET... & IF SHE'S NOT TOO BUSY & YOU'VE GOT QUESTIONS - DIANNA IS A WONDERFUL, WISE, & WITTY HUMAN YOU CAN HAVE ACTUAL CONTACT WITH...IN THE ACTUAL WORLD & NO VIRTUAL CHAT WITH A BOT THAT CAN BARELY LOCATE A LIVE AGENT MUCH LESS ANSWER EVEN THE SIMPLEST OF QUESTIONS... I KNOW THEY KEEP TELLING US A.I. HAS GROWN BY LEAPS & BOUNDS... OR IS READY FOR PRIME TIME USE, THE PUBLIC STORAGE APP DOES NOT BACK THIS UP...THE LIVE EMPLOYEES ARE MUCH MORE KNOWLEDGEABLE & FRIENDLY & FUNNY TOO.LIKE YOUR FAVORITE BAR TENDER EXCEPT THEY ARE TENDING RENTAL UNITS😁👍🙏😊

this location has had its share of difficulties but am pleased to report, from personal experience, that a new Manager & Staff have really turned this Public Storage locale from thumb's down to a thumb's up. Dianna and Ryan are your Public Storage @115 Capitola Rd Extension STORAGE EXPERTS... SO CHECK ONLINE, FIND YOUR SPOT, HOLD A SPACE UNTIL YOU CAN HAVE A LOOK IN PERSON, AND DON'T FORGET TO SAY 'HI' TO DIANNA - she's literally new to that location and already the best manager they've ever had.

This public storage was really clean and easy to access. Dianna was extremely helpful and kind when we need help.

This is a very clean and safe area. Dianna hard working and awesome!! She knows what she's doing and made signing up very easy to do. She explained everything clearly while walking me through the process. She put moving at ease. She is kind, friendly, and welcoming.

Public Storage billing has made a HUGE & LIFE RUINING ACCOUNTING ERROR OVER A MONTH OF STORAGE RENT FOR $757.00 MONTHLY...MY PARTNER IS INSTITUTIONALIZED WITH ALZHEIMER'S AND MY ONLY FRIEND& BFF - WE HAVE A 35 YEAR LOVE AFFAIR - SHE DIED IN AUGUST LEAVING THE BILL TO ME ALONE. I PAID ON TIME IN OCTOBER, THE APP GLITCHED & SHOWED NO PAYMENT SO I STUPIDLY PAID AGAIN. ONE OF THOSE TWO PAYMENTS WAS REVERSED BUT PUBLIC STORAGE EMPLOYEES ARE TELLING ME TOO BAD AND TO PAY THE DISPUTED MONTH (I AM A CHASE BANK CLIENT & HAVE PAPER STATEMENTS WHICH SHOW THE TWO PAYMENTS AND ONE REVERSAL AND THAT MY OVERDRAWN ACCOUNT DID NOT REFLECT AN ADDITIONAL $757.00 windfall!!! BUT THEY'VE CHARGED ME LATE FEES FOR TWO MONTHS I PAID ON TIME AND BECAUSE OF A BANK ERROR WANT A MONTHS RENT I ALREADY GAVE THEM. IN THAT STORAGE ARE THE ONLY THINGS I HAVE FROM MY NOW DECEASED SIGNIFICANT OTHER. AND NOW I'M BEING EVICTED BUT STILL HAVE TO PAY THE EXTRA $757.00 PLUS $250 LATE FEES WHEN I PAID ON TIME BUT THEIR MALFUNCTIONING APP CAUSED THESE ISSUES. The fact that they won't accept that I already paid October 's rent and refuse to accept the bank statements is CRIMINAL. I WILL BE USING EVERY KNOWN PLATFORM OF SOCIAL MEDIA TO DENOUNCE AND DECRY THE PREDATORY BAD BUSINESS BEHAVIOR OF PUBLIC STORAGE FROM TH2

Dianna, which works at the facility, is a sweet heart ! Super thoughtful and super helpful ! The price of the units are insanely expensive but at least, the staff is great.

This place is great! Yes it's just storage but the staff are ready to help in any way they can, the place is always clean and secure. I especially appreciated the work by Dianna who went out of her way to help me and my friend when downsizing our larger unit to a smaller one so that we could avoid having to double pay. Great work Dianna and her PS team!

This Public Storage is clean, well run & reasonably priced. Dianna is an excellent manager! Very easy to talk with & on top of her job.

Great at first until they raise your rate the 3rd month then the sixth month and so on

Dianna, the manager of Public Storage on Capitola Road Extension, is the most loving and compassionate person I've ever had the pleasure of meeting at Public storage. She was so helpful and giving and understanding of her clients predicaments. I love her. She's the epitome of great customer service...! All the best to you Dianna...!

Diana The manager is awesome and very helpful

Dianna was so helpful and friendly! I enjoyed my experience at this location.

Place is nice

Dianna was very helpful and attendant, had a great experience here.

Fan is awesome! Thanks to Fan for removing clog from the bathroom soap dispenser and installing the new soap that will not clog it again! Yay Fan!

Fan was phenomenal to work with. She is on the staff at Santa Cruz facility on 115 Capitola Road Extension. She made me feel so welcomed and relaxed on a very stressful day. She is warm and kind and very thorough and knowledgeable about the facility. She went far above and beyond for me on a very busy day, giving my storage unit some additional extra cleaning and found a most invaluable flatbed cart for me to use, while I was unloading a 15 foot uhaul full of furniture, entirely by myself. Fan was amazing, and she is the reason I am highly recommending this facility to all my friends and many family members in Santa Cruz.

Very nice lady in office and got a great deal and affordable price and place is very well kept and maintained

This public storage location is conveniently located near Soquel / hwy 1 with a large inventory of drive up units. Gated, hours 6am - 9am. Tim and Kim, the then district managers made themselves available, also, log time property manager Laura gave exemplary service -5 stars. With aggressive rate increases with and non followups from current gm, reduced to a 4.

Great customer service, Nice, patient and very helpful. Thank you for all your help Fan.

Not very clean, Never Enough carts available. Some door closures don't work and side doors are frequently left open causing huge breaches in storage security. Will look for a different provider next time.

Excellent service friendly atmosphere very secure facilities very clean very happy with public storage facilities

One reviewer made a comment about manager Laura that I can't understand or agree with. She has always been friendly and helpful to me. I'd rate this location five stars, but for the gate problem, which has forced management to narrow the hours to 9:30 AM to 6 PM weekdays and until 5 PM on weekends. Tradesmen who store their supplies/tools at this location are forced to access them at what I'd consider an inconvenient time.

I'm only putting one star because you can't put zero. When we first signed up here it was supposed to be 6:00 a.m. to 9:00 p.m. They have now decided that the gate hours are 9:30 a.m. to whenever they feel like closing it I guess. I have the storage specifically for large bulk work related items. I need to get in bright and early in the morning most times. Please keep this in mind if you are thinking about renting a unit here for work unless of course you don't start work until 10:00 in the morning. Extra space down the street has plenty of spaces and are much more convenient FYI.

Giving 5 star ONLY because the service from Laura was out freaking standing. she is always attentive and helpful! Whatever shes paid its not enough she is the only reason we rent here. The facility is rough and expensive no lights inside the units. The gate is continuously broken and cameras were down from what i could tell in some spots. For how much you pay to have your stuff stored here these issues should be nonexistent especially for a "secure facility". Maybe 2 stars on the facility if I could give separate on reviews I would

Great storage

Amazing customer service. In particular, Laura was very helpful during my experience! She is awesome.

Definitely recommend!

Dealing with Laure was a pleasure. Great interaction A ++++

Yeah, this Public Storage is alright! The management is great! My friend Tyrone Abrams accidently forgot to lock up his storage corectly and the Lady at the front desk called him immediately , and then locked it up for him. I thought that was really cool. Also I have been there taking Tyrone s stuff to his storage and while I was there I noticed how clean it was. The management is really nice.,it's clean great rates! What more could you want from a Public Storage! Sincerely Amanda Sims

Laura— she is wonderful— and very knowledgeable about the property.

Laura was absolutely fantastic.

Laura helped out out and was very nice!

Public Storage is nice and clean and LAURA was very kind and courteous. Thank you.

very friendly and helpful!!!

Ruby was very helpful. Great customer service

Ruby was so helpful and nice! She got everything set up and taken care of with ease.

Laura was awesome. She was very helpful and deserves a raise.

Laura was fantastic and very hospitable

I have had storage here for a very long time and recently moved out because I didn’t need it anymore. Laura was great and she is always very attentive and nice. I recommend this place for storage, it’s secure and always clean.

Ive been at the facility three times in the last week and a half and every time Laura has been very attentive and helpful!

I want to say thank you for fixing an issue that happen on my 1st month rental. I was reassured that the issue would be taken care of . They were very helpful and nice and knew exactly how to handel if and with the quickness. I couldn't be more happy to rent with public storage .