Public Storage Self-Storage Units at 3840 Portola Dr, Santa Cruz, CA

Had to charge back rent for a unit I never used because I was promised a refund. Public storage then charged me again for the charged back money. For merchants who have lost their chargeback dispute during any of the three cycles, or decided not to contest the chargeback, they are out the money from the sale, the product sold, plus any fees incurred. Looks like what they did is illegal.

Corin was a great help! Property is all very clean. Never have a problem and if so, she is always there to help. A big thank you and appreciate your help very much.

Corin and the other employers here are great - always helpful and courteous. Excellent service oriented Public Storage!

This is the most helpfull & courteous out of all the public storages I've dealt with

WORST CUSTOMER SERVICE in Santa Cruz!! Begs for good reviews when first move in, but never replies to emails after moved in. Furthermore leaves premises before closing time, doesn't give warning that closing, makes gate unopenable (even with code) *1* minute after 6pm and then I need to spend 10+ minutes calling HQ. No customer orientation whatsoever. Now I know why they BEG for reviews at the beginning BEFORE you've actually experienced any interaction with them. Pathetic. UPDATE: The service person here has ATROCIOUS Customer Support skills & literally DISABLED my account so I can't get out, **30** minutes BEFORE CLOSING TIME. HQ called me & tried to 'buy me off' to change my review but the truth is the TRUTH.

First of all, I want to give a huge shout-out to the property manager who handled a tough situation with poise and professionalism. I walked into the front office and some guy was absolutely out of control! I get having a complaint or whatever the issue was but yeesh! The manager did such a great job trying to provide customer service to a blatantly unreasonable customer. You go girl! I've used this location for a few years and have had nothing but positive experiences. The facilities are always clean and well kept and pretty quiet all around.

This storage place has great customer service and is very nice! Getting a unit!

My experience is always excellent, courteous, and helpful. Thank you corin and Dianna!!

Really love this facility. It’s clean the people are so helpful and courteous. I would recommend this place to anyone who needs to store their belongings.

Angel was very nice and professional when explaining all my different rental options. Super friendly staff highly recommended checking this site out!

She is wonderful and amazing. A real winner 🏆..

Angie is the best very great person very clean safe location

This Public Storage location is clean and the grounds are well maintenanced. This is achieved because of the storage facilities on site manager Corin who is also friendly and helpful to all the tenants.

(I could have SWORN I posted this last month, but I couldn't verify so I'll try again) One word: Corin In my many years of experiencing customer service from the vantage point of being an employee, being an employer or being the customer, I've never had a more satisfying experience last week at the Public Storage in Pleasure Point. A few days prior to my visit with Corin (of which I shall be describing shortly), I reserved a 3rd floor 5 x 9 unit (with another pleasant and helpful gentleman whose name fails me at the moment). My first choice was an available 4 x 9 EXTERIOR unit. By the time we returned from the viewing, I was told that I couldn't pay cash. Then I couldn't use my cellphone to pay. Only way I could get the 4 x 9 was going online (through my phone) which I suck at doing (and the PS site's interface wasn't as intuitive as I would have hoped for). By the time I figured it out and was ready to choose the unit, the site now proclaimed that the 4 x 9 was no longer available. Somebody supposedly reserved it from right underneath my nose. This was assumed to be so because the clerk had no access to the individual's name, etc. Melancholy set in, but only for a day did it last. The next afternoon (Feb 5) I received a notification of a reservation I (allegedly) had made for two days into the FUTURE? I knew I didn't do that yesterday FOR SURE, but, I saw that it was for the 4 x 9! Not leaving anything to chance I hustled over to the Portola PS (with my truck already full of junk for a 3rd floor drop-off) hoping for a miracle. That miracle was Corin, with the million-dollar smile and billion-dollar attitude. (to be continued)

I've been renting here for years and constantly received the best service from Corin. Good clean place to store. Corin is always great. Why go anywhere else!

Very helpful staff and clean facilities with easy access!

The place is clean and well kept.The manager there is simply a credit to her profession. I know this almost sounds cliched, but she goes above and beyond when helping her customers. I've been a customer for a while and seen her going beyond her normal duties on a day-to-day basis.

Corin is awesome and super helpful!

Excelente servicio y atención por parte de Corin gracias!!! Nuevamente muchas gracias Corin por las atenciones !!

The staff off Corin and Katie are very friendly and are able to help you in any way to make your moving nice and easy stop by to public storage on portola dr. they are there to help you in anyway.

Corin and Katie were so helpful today and always! As well as Keoni at Soquel!

Fantastic customer service. I needed a storage unit for a couple months and a young woman named Corin was very helpful and patient with me I had a lot of questions. I checked out with Katie and I got a cheaper deal because she informed me if I checked out by the 31st I wouldn't get charged for another day.

Raised the prices alot!! I haven't even been there 6 months. Generally I've been happy with them but the $44.00 price increase for my small unit was jaw dropping. Recently discovered termites in my unit! Good luck getting them on the phone or in the office when it says it's open but door is actually locked. 😒😞

Good staff and clean property!

Moving can be very stressful but thanks to Corin, renting our storage was quick and easy! She was very helpful and answered all the questions we had. Thanks again Corin for all of your help!

Excelente servicio,,,atención de ,,CORIN..se lo recomiendo,el tiempo que estuve rentando,,siempre estuvieron atento en todo

Corin is a very personable sales associate that you have working for you, She was helpful in helping me find what I needed

Corin is always so helpful to us and her costumer service always goes above and beyond! Thank you so much Corin.

Thank you for all of your guidance. Corin assistant manager and christine 💪work ethic and efforts really motivate and inspire me! I admire the way you deal with the obstacles thrown your way.and The support that you show to all of employers n the good work ethic

Corin is amazing. shes very nice and helpful.this place is the cleanest of all storage facility.

Corin is is friendly and helpful, I always appreciate her good attitude.

It's clean, reasonable rates( even some specials) nice staff. It's a good place to store whatever you need.

Had a few small problems ,but thanks to a great team it was resolved quickly staff was friendly and very helpful

I have had a storage unit here for several months now. The place is always well kept and tidy. Corin who works at the front desk has always been extremely helpful and kind. Today I had multiple requests and she went over and above to make sure that I got what was needed. Her customer service skills were excellent. I will be moving out of my space at the end of the month and she made the process extremely easy. Thank you Corin!

Corin helped me out so much. She helped me get the unit I need right away and all the moving materials I needed. Thanks for making it easy for me. This is a great location with great customer service.

I had been in this facility years ago and I liked it. Well, I'm back in and the updates are nice! I like to see companies putting money back into their businesses in that they're updated and aesthetically pleasing. A coat of paint goes a long way! Prices are about twice as much of course. I love the app for opening the gate and with my account details.

Excellent customer service from Corin. I can't thank her enough for going out of her way to help me when I made a mistake. Thank you Corin and Public Storage Santa Cruz.

Best Public Storage location! Corin, the property manager, is simply the best! So helpful, finds the best deals, and the entire staff keeps the place spotless. Thanks everyone. Kinda hope I never have to move out. Ha!

I was on vacation when I recoved a notice that my storage unit was not set up for autopsy. I stopped in the Santa Cruz location and your representative Corin quickly handled my issue and I was back on my way.

I came into the facility to check on what space sizes were available and current rates. Christine (goes by Chris) was very helpful and explained where the spaces were in the facility and the rates. In the haste of my day I accidentally left my wallet behind! I spent the day trying to find it. And to my delight at the end of her work day, Chris hand delivered my wallet back to me @ home! She is a 5 STAR for sure, way above and beyond. Thank you so much Chris!

Corin was super helpful and professional with getting me set up with a storage unit. Highly recommend!!

Corin is the best! Takes care of all my storage needs. And the property is the cleanest & best landscaped P.S. around! All thanks to Corin’s dedication & hard work!

Chris Is great!

Corin was super helpful in getting my new space and helping through the process!

Corin is fantastic. A part of me wishes I didn’t have so much space in our new house so that I don’t need Public Storage anymore! I wish I could give more than five stars.

Corin is the best manager. This location is well managed and nicest location of any other that I've stored at!

Have used this location on and off for years, they are always so amazing and helpful! Korin the property manager is incredibly responsive and consistently goes out of her way to help resolve any complications that come up! Thank you so much!

I had been to several other public storages in Santa Cruz and I had either been stood up (no one was in the building during the time of my appointment to move in) or treated rudely, to be frank. At this location, the location on Portola Drive, though, Dawn and Corine have been wonderful and helpful. They are excellent, patient and diligent employees who deserve all the recognition in the world for being world-class employees. Highly recommend this branch of Public Storage over other ones. Great ladies run the place.

Thank you, Corin. You helped me out a lot in finding the right place to store. You're amazing!

The property manager Corina (hopefully I spelled it right) was extremely helpful and nice. Really what one wishes you would find in daily exchanges! Five stars. The place is clean and safe.

This facility is in a good location. Feels safe. Love that i dont have to worry about my belongings. Peace of mind.

I just had an amazing experience with Angel at public storage in Santa Cruz. He was so friendly and so helpful, super fast to get my storage unit. & they had everything I needed. I would definitely recommend going through them. If you see the storage unit is available, I would recommend going straight to public storage not booking it online. It was just easier in person

Corin went out of her way to assist me today when I had issues getting into my storage unit . She is always professional and very pleasant, reaffirming to me me that I chose the right storage facility....

Safe + Secure storage in P.Point area! The property manager l Corin is amazing! Not only is she attentive she is also highly detail oriented and personable. The property has always been clean and orderly each time I've accessed the property for my stored belongings, and I feel safe knowing that my belongings are under care with this P.S. location.

The Public Storage on Portola is easily the cleanest and best run storage Ive ever encountered. The property manager Corin is one of the friendliest and most helpful people Ive encountered in any industry. Ive had positive experiences 100% of the time with the 3840 Portola Public Storage. No surprises whatsoever. This property is next to one of the legendary surf breaks in the area - Pleasure Point.

Staff can be rude

Corin provided the utmost customer service and helped greatly by accommodating for my needs. I would highly recommend storing your items here if you need an easy and convenient storage solution.

Walked in today for moving supplies. Was really surprised at how clean the store and grounds were. The manager there was very helpful. Rick not only let me know the prices of products and services available through Public Storage, but he also reminded me of some good moving tips. Overall outstanding customer service and professionalism.

Great service. Friendly staff. Rick was great and answered all of my questions.

Moving is always stressful. Especially on a rainy day. I ran out of supplies and stopped by here to pick up some more. I was greeted with a warm welcome from Rick who helped me out and got me everything I needed to complete my move. Went above and beyond. Thanks !

Rick was very helpful to us today, on the phone & in person. He told us he wiped off a cart to have no Covid germs. Thank you, Rick! Happy holidays

The property manger here is amazing!! I’ve been here for a few years now and honestly I’m not the best costumer lol I’ve been late and I’m constantly loosing my key but this place is incredible at always helping me out and I love it!! I absolutely recommend this place and the ppl make it better

I happened to go get something from my storage locker and ran into Corin, the staff person there. She was busy cleaning the facility. When I asked her if she could repair the light socket in my unit which was broken, she went with me to look at it, made a plan for me to leave my key with her and get it back to me, turned off the power to the junction box and then USING HER OWN TOOLS WHICH SHE PAID FOR HERSELF, removed the old light fixture, drilled and modified the new fixture to make it fit the junction box and installed a new socket and bulb. She was super cheerful and competent. Because of the Covid epidemic Corin has also installed a special doorbell that alerts her to anyone at the office or delivering packages so that she can communicate with them while elsewhere in the facility. She has also decorated the facility with Halloween decorations and now Christmas decorations all of which (along with the doorbell) she paid for herself. Corin goes beyond the call in the way she keeps the place clean and attractive, her cheerfulness and ability to remember customers she has rented to. The storage facility is clean, dry, well ventilated, safe and has great staff.

Corinne is awesome and helped me any time I needed help with anything.

Corin Is AWESOME!!! She's Always at work with a great attitude & She's Always been Very Helpful!

I came in to ask for help and A young lady named Anahi was very sweet and helpful. If you ever need great assistance ask for her, she is truly amazing!

Corin is wonderful and so helpful and professional. I have had a storage unit here since 2015 and every time I call or visit my unit, Corin is always there with a smile and drops everything to help me. I feel taken care of, and I know my unit is safe and clean. To be honest, Corin is the reason I chose this Public Storage location. September 21,2020 I would like to thank Corin and Wayne Comstock for providing me with excellent service and a prompt solution to an issue I was having. Corin always calls me right back, really listens and cares, and is very professional. Wayne was able to clear up the issue right away. Wayne is also very professional, easy to talk with, and a problem solver. Once I brought this issue to their attention they got right on it! Corin and Wayne are both assets to Public Storage! Nellie

Pretty good storage place. The manager is strict but cute so it evens out. =D

Corin was awesome! She waited for me 10 min after closing so that I could move in that night and checked me in manually because I couldn't figure out how to do it on my phone. Above and beyond excellent customer service.

if this one is anyone like their other one I would steer to the next storage facility because they are scam artists and they will rip you off you will waste your money and your time

I was looking for a storage place that would best suit my needs. Talked to Corin about it and had a very pleasant experience. She wasn't only professional but very sweet and knowledgeable at the same time. Will definitely consider the Public Storage on Portola Drive.

Corin was super helpful with pricing and finding the right unit. I really like how clean the property is. Some other storage places I visited were pretty sketchy but this one seems well taken care of.

Korin was very helpful and friendly as the customer service manager. huge elevators made it easy to load a mattress to the upper level unit. They could have more carts available but there's usually one around.

Corin helped me with my lock when I lost my keys. Smooth process, she got the district manager out quickly to cut the lock.

Corin was very helpful above and beyond of what I expected and she was in the office as I hoped because she is the best!!!!

The customer service was the best ever! Felicia helped me today.

Felicia was very helpful, timely and efficient!

Customer service is awesome and very helpful.

Clean units, easy entry and great staff. Always a pleasant experience dealing with Corin: helpful, efficient, and professional.

The manager at this location is amazing! She was very helpful in coordinating with a mover I hired to allow for the delivery of a very heavy marble sculpture that is dear to me! Thank you for the great service!

Convenient and affordable Santa Cruz storage, and the place feels very secure. Rental process was super easy and Maureen, in the office, was very friendly.

Great service at property 27015

This is a national chain that has a manager who treats me like an individual and I just love her in that kind of business way. When you come here definitely see Corin she's awesome and she'll hook you put the space and she's just so helpful you'll never go anyplace else.

Yes the details of this place. Well units are clean and halls are kept pretty empty. Definitely feels like the stuff is secure here as they added new keypad to the entrance gate. The staff is friendly and conscientious, even when they are busy they will take time out to make sure you're doing alright there. The locks are a little stiff and sometimes hard to open, but Corin there added some grease so now things are working out fine. Location is great I store my surfboard there when I want to go surf. Highly recommended!

Lady working there with the black hair who a white BMW was yelling at us because it was 6 o'clock and she wanted us out of there

Corin is the best person working for this company. She is awesome. Best storage experience because of her and Omar was also helpful. Give them a raise!!!

Everyone is really nice at this location!

This facility was great! I went for a visit to inquire about a storage unit but ended up getting a unit at a different location. The staff was very friendly and helpful. The unit they showed me was very clean but the other public storage was located in a more convenient area.

Precios ecomomicos y los empleados son muy amables

Omar made this process so easy and had excellent customer service. I always rent through this storage company because of Omar.

I came in to look at a space and get an idea of the size I needed. Felicia was very helpful, gave me a lot of suggestions and showed me multiple units. She was very patient and kind! Definitely be coming back for a unit soon!

Amazing customer service thank you Corin and Felicia

Corin & Felicia are very kind & helpful. Awesomely clean accessible safe storage facility... Please come see sweet beautiful smiling faces & get set up with a secure place to store belongings.

This is one of the best public Storage’s I have used! Excellent staff

I have had many public storages in my life and this facility is by far the best. Corrine makes it all work! She is always available and helpful. The place is clean and functional.

Great hours. Easy accessible. Corrine is super knowledgeable and helpful with services.

Corinne in the office is always helpful & the facilities are well-kept.

Karin has great service! She’s awesome and will definitely help you out!

Corin was SO FREAKING HELPFUL she literally saved me and gives such good service like you can tell she actually cares which is REALLY hard to get by these days. Really appreciate her and storage unit. Thanks!!

Wonderful staff, clean facility. Great to have a storage facility like this out on the coast. Will definitely come back if needed. Thanks Corinne!

The manager Corin was terrific. She helped me find the right unit for my needs; Got me a good rental rate and was very professional and knowledgeable in answering all my questions

Clean

Chill and friendly

Corin is very helpful, kind and understanding and Felicia was just as helpful and I got excellent customer service from them both.

Corin and Felicia helped me out a lot. Great service!!!

Great price that I was able to reserve online. Maureen was very nice and personable.

Awesome staff easy to work with

Great pleasant service

Awesome work. Helped me out a lot.

This place is Awesome!! Friendly Staff and the Property Owner always answers my questions. I will continue to Rent here. Vinnie,

The staff are exceptionally courteous and helpful and the unit is clean, feels safe, and the price is right.

Great place to store your extra surf gear

Corin today was fantastic as usual. Very professional and accomadating. This is a fabulous storage facility especially the management!

Corin was very professional in assisting my family and I, helping us get great service and a great spot. Highly recommending Corin to all of my friends, and anyone looking for public storage.

Mercedes was super nice and efficient thank you

Incredibly helpful and professional!

Merecedes was extremely thorough and professional. A great representative of this business!! Thank you!

Awesome place! Corin was super helpful and organized. Terrific experience. Great customer service

Great service

These guys are great! Tracy was a big help with my move from Texas back home to Capitola! You guys also have a great selection of supplies on hand, so i didn't have to run to town.

Staff was incredibly helpful and friendly! Corin helped me a lot and made my moving experience so much better!

What time does the gate close?

Esmeralda , treatrd me w/ kindness & efficent, good service!!!

Corin help me she was amazing space was ready in and out really quick! Will definately referr friends here

Tracy was a very great help and a quick service thank you

Corin was very helpful and thorough. She explained everything very well and made sure we had a good experience.

great staff-great location!

Samantha was great and very helpful

Great customer service and friendly staff Esmeralda was very knowledgeable and helpful with all my questions.

I was going in on a Sunday just to see their hours of business, and they were open. Greeted by Esmeralda , very friendly and knowledgeable

I only needed it for storage for a few months and but I needed it right away, I was able to get in, in less than an hour and the service was great very polite and thanks to Corin for her help when exiting 😁 👍🏻👌👋

Nice place. Really friendly and helpful staff. Thank you, Samantha, for making the process quick and easy.

Great storage place. Better than any other place.

Place is very clean. Not a lot of people. Friendly, quick and efficient staff. Would recommend.

so I rented from this facility over the summer to store some longboards and extra garage stuff. The location was amazing the parking was to be expected in relation to location especially when rent was due last day of the month A few of the staff were extremely helpful with a variety of needs I saw them on occasion remembering other more permanent renters names as well as mine. They all made eye contact when talking putting a lil honesty into a business is hard with Coorporate facilities but Karin and her staff are straight shooters and run a clean honest facility Rented in 5 states in my life favorite facility yet. Location and Staff not Price. See u another summer In the future

Best storage place I've done business with. The staff is super friendly and helpful. Great communication no problems :)

I delt with Corin while renting the space. I thought that she was very friendly, informative, and professional. When Corin helped me retrieve an item that I had left outside my unit; I knew that she was all of those things and more... She cares! Corin is great. Sincerely Brian C.

Best storage facility by far. Corin is always helpful and will work hard to accommodate your needs. She knows her customers and what they need. Units and premises are clean.

Quick and painless!

I appreciate your business

Corin was so very helpful, personable, and made me feel very welcome and appreciated. She even compared prices online for me to make sure I felt comfortable with the unit I picked, and kept the rapport with all the other tenants as we searched for the best unit for the best price together. Made me feel like my stuff was secure, in the right place, and surrounded by happy neighbors.

Corin is awesome!! Great customer service. Highly recommend portola public storage. Thank you!!

Friendly staff

Corin Really helped me get organized. She is terrific👏👏👏👏👏

Corin is awesome!!!! Great service. Super attentive

Nice location very quiet and clean. Staff is very heplful

Tracy was so efficient and fast. Great service. Super friendly and personable.

Me encanta..

Corin was friendly, chill, and knowledgeable. Also very patient. Facility seems clean.

Walked in and was treated with upmost respect , very friendly person name of Corin very professional at ease with whole transactions

Good auctions!

Wonderful experience. It's was super clean and the girl in the office was a huge help.

Sofie was super helpful and made opening a new spot easy. Thanks!

I have been here for awhile but had it before

Corin is a wonderful property manager, and a friendly person. The property is always clean secure feeling. I have stored my things here for over a year and had no problems.Thank you Public Storage..

Corin is friendly

It's great here

Great people here!

The manager Karen is awesome super helpful always in contact letting you know what your status is really a great place to store your stuff in Santa Cruz come on down and check them out

Vaden was great. Got me checked in and ready to store in minutes.

Nice and secure complex with a caring staff that are polite, knowledgeable, and paying attention. Vaden had my application processed quickly and left me knowing that my things are secure here.

Superior customer service. Vaden did an great job of gaining my trust and getting everything I need to move my things into storage. Recommended me the right size right fit after assessing what I was storing.

Vaden is an asset to Public Storage Portola, great customer service and a wealth of knowledge in the industry. SIMPLY PUT VADEN ROCKS!!!!

Vaden rocks it here. The Portola location is a good one.

Great management!!! Corin is very helpful and knowledgeable. Excellent service!

Vaden and Corin: Property Managers Very helpful and knowledgeable. Friendly service. Clean and safe property.

Relocation very easy and friendly. Price is rite

Vaden helped make the storage process fast and easy and still got me $1 for the first months rent!

Vaden was awesome very helpful got me in and out super fast great guy!

professional and courteous people here!

very prompt and professional

Kind and courteous folks here!

everyone here was very professional

Awesome staff!

Coren was very kind and courteous helping me understand how the storage operates, working with me intill it was understood. I was even able to get my late fee waved when I was late on my payment.

Corin is Awesome professional intelligent honest .

great fast service!

Made my experience very easy

very friendly!

its awesome

Friendly and courteous staff. Would definitely come back

Corin is super wonderful! You must rent from her

Richard and Kati were very helpful

Corin is fantastic!

Great staff! they made everything super easy and fast!

Very friendly

Everyone is great

Corin is great.. she has been wonderful, helpful and kind. Great experience working with her.

Awesome!

Everyone here is super helpful!

Best storage service in town, Corin provides the friendliest service and best attitude

Corin was an excellent manager and helped me find the right storage space (walked all over the complex with me)

I came here because I have heard a lot of good things about this property and Corin. I came in to get storage unit sizes and rates. Corin greeted us with a very friendly welcome and was very professional. She walked us around to show us a couple different units and I noticed that the property is well maintained. Although, we don't need the space immediately, we know where we will be coming once the times comes. :-)

Wonderful experience. Went in for storage place and was greeted with the friendliest staff. The store manger korrine provided exceptional service. I would recommend this faculty to people in the area looking for storage. I would suggest having more staff on site to expedite services.

Best bang for your buck !! This place was a life savor for me because my place wasnt ready till the middle of the month so I had to move EVERYTHING into and then out of storage ! The price was FANTASTIC only $32.00 for under a months rent!! I would highly recommend, Corin was a very pleasant employee and explained everything in detail and made me feel welcome!

Im glad i found this branch which is very accesible. The property manager Corin is very accomodating & efficient.

I love these guys! Great service!

Corin is one of the best managers I have seen in any capacity! She is friendly, professional, and has excellent communication abilities. The facility is very clean, secure, well managed and convenient for me. The only thing I would suggest is for the facility to improve is to buy more push carts since only a single cart is visible whenever I visit the location.

Corin and emery and Diane are amazing!

I am a first time storage renter and I felt very welcomed here! It is very clean and the access hours are so convenient and reasonable! I am so grateful for the large restrooms as well as the property manager, Corin. I love that she is young and smiling and great at managing the facility! I feel very safe and happy to store my belongings here. 5 stars for making my first experience a great one :)

Corin is amazing and gives great service!

Clean, convenient and accessible. Corrine the manger runs a tight ship. Something I always look for in a storage facility. I feel secure storing my belongings there.

In an area where there are a few storage options, this is one of the least expensive, as long as you reserve it online. I find that they then raise the prices within a year. The cheaper ones will be on the third floor in the middle, which can be trickier to navigate, though they have carts available. Their storage hours are not bad nor are their office hours. It has a very small parking lot so keep in mind if you have a long trailer for turning around- it gets really busy back there. Their gate does not sense if you or your car are there and will close on you, so be careful! Employers were very friendly via phone, and in person. They called me to let me know my storage was unlocked and secured it for me until I could get there to properly lock it. The supervisor was very attentive when I had a complaint about the moldy mildewy smell coming from my unit. Whether my belongings were damp from being in a unit so close to the ocean or having resided in a house nearby, there were no obvious storage leaks, yet they were accommodating to having me move storage units.

The staff are always helpful and pleasant. When I moved in my unit had 2 doors and my sofa would not fit. The front desk staff quickly reviewed the situation and gave me a new unit where everything fit.

The service is consistently efficient, friendly, and excellent! Especially, I am listened to. I have received specific, reliable information on availabilities, dates, prices and viewing of units before making decisions. After showing me options, the manager, generated a plan, organized me by taking me through the steps, and has been available repeatedly for my questions and concerns. My experience is always a prompt and caring response to issues. This property is well-maintained and clean. This property is a positive solution to my storage needs!

When I needed storage to put my gear in, Public Storage on Portola Dr. ( location-27015) was more than accommodating. Corin, the facility manager, was very helpful, and the staff is very professional. The facility itself was clean, has easy access, and is located near everything one might need. Thanks Public Storage of Capitola!