Public Storage Self-Storage Units at 16025 Ashland Ave, San Lorenzo, CA

Just got a storage that I really wanted Thank you Latoya

I had the rudest encounter ever with Latoya! I got turned around with which location I should be at and arrived 7 minutes late. The door was locked. I waited to be let in. Latoya opened the door and didn't bother to greet me, so I began to announce my name and explain that I was her 5:30 appt. I gave her the name of the person o spoke with and she just glared at me and said "who?"deciding that clearly this wasn't going to be a positive experience I reiterated that I had an appt. She threw her head back while groaning "oh my god!! It's 5:40!" I confirmed that I knew exactly what time it was. By then I'm so shocked at this raggedy encounter I asked her why she felt compelled to tell me that. She then stated because I'm off in 20 minutes! I was so done with her lack of professional by then I asked her for her name and then told her "I'm good!" And left her establishment because anything I had to say after the way she treated me would not have been nice at all! If this is what I can expto bring my things.ect for service from public storage I will take my business elsewhere! I guess she forgot that we actually have options and don't need to settle for her disrespect. I hope it was worth it for her to be rude to me to ensure she gets off timely. The sad news is that I didn't even want a tour, etc.. just to secure the unit and come tomorrow.

My girl Angie, hooked me up on my sign up. Thank you for that great customer service. Dawn is a lovely manager 😁. And Latoya coo. Thank ya for great customer service.

Latoya was friendly and helpful thank you

Latoya was great helping me with my new space

Latoya was very helpful and fantastic

Not safe!!! Numerous break-ins and they add random people to your account as contacts!!! They don’t verify with the owner of the account before adding them and also discuss your account and personal business with the stranger. So not safe.

Latoya was great! She was very help and informative of the units! Great customer service!

Very helpful. Latoya & shivan did a wonderful job helping me out

Shivaen is rock star!

I had no problems reserving my unit and the people were very good, nice, polite. The price was more than fair. It was a good experience. Glad I'm there.

Latoya was great

Dawn gave me the bestia service i ever had. And thank you so mucho

Angie helps me with everything 👍to make it easier,shes also friendly

Peggy was so wonderful and helpful she is the face of your company

When I want to talk to person who works in there for close and leave account and the room but there is nobody inside and door was locked even the person parked her car there.

Shivawn is the best. Thank you for all your help!

It says that they close at 5. I waited for an hr and nobody came. I called and they were no help either! I had a hold for a unit for today. Very bad customer service!

I had the most wonderful experience because of Shivawn. She was very kind and helpful. She took the time to make sure that we had all the information we needed before making a decision. She did all this with a smile. Thank you for all your help.

Absolutely terrible. Waited an hour and a half and still no one showed up in the office. Maybe they don't need the business.

Bennie was very professional, courteous, and helpful, and met my storage needs. Great customer service!

Dawn was very helpful! I walked in for the appointment and she was friendly and help me immediately.

18 years my family has had storage in a big unit at this location. Out of nowhere they decide to jack up prices nearly 50%. It's unacceptable! Especially after we found rats/mice have been tearing up our things that were stored. Save yourself the headache and find a better company.

Dawn is cool. Fair prices. Some units even have lights inside! Bring your own lock! I would give 5 stars but they never answer the phone!

Cost goes up to much.

Bennie he was a great help good people person and he did a good job

Dawn was very helpful and very kind. If there’s any need to store you’re belongings at a storage unit please come visit the public storage on Ashland.Dawn will help you through all the process.

Kymanni,was very pleasant and helpful thanks for all your help.

Kymanni was very professional and astute! Her knowledge of the job seem superior than most reps I’ve dealt with. It was a pleasure!

I have been a customer at this location for about a year. They just remodeled it and had a new rear security fence installed. The location is well kept and I haven’t had any security issues. Dawn the Manager is very nice, professional and very approachable. I just had to change my gate code ( for personal reasons) and she did it with one I could easily remember and took less than a couple minutes. This place rocks! Thanks Dawn and Public Storage.

Great help from Kymanni. Very professional services. Very efficient and helpful thank you

I buy boxes from here frequently and the staff is helpful and friendly

Excellent fast service. Dawn was friendly and very helpful with the storage rental. Process was efficient. Thanks

Dawn is awesome. She has been very welcoming and helpful to my family's storage needs. 👍🤗💯🥰

Clean facility and friendly staff. I lost my key and Kymanni went above and beyond to help me get into my unit. Thanks!

Fast and courteous service!

My new storage is clean and safe. Thanks for keeping up the place ladies.

Great location

Thank you Bree and Jackie for all the help with my unit

Went here to get some information on a storage unit and Kimani was very friendly and helpful

Need a storage

Great staff at this location

Dawn has exceptional customer service skills. She goes the extra mile to make sure you are comfortable. I am a senior and handicapped, so I really appreciate her taking time with me.

All that I can say is dawn was so awesome,,,,The customer service was on point,, this location is lucky to have her,,,Thank you dawn

Great customer service here with Dawn, thanks for the good laugh too

Easy to set up, reasonable pricing, clean space, great service. Would use again without a thought.

I would like to give out my highest applause to Shirawn and Angie, not only they are so friendly, helpful and knowledgeable, they will care their customers and figure out the best solution for their customers. I booked a space thru online, however, i realized that the space is too small and it is not fit my stuff, I asked Angie for help and she is so patient and detailed to explain me the process. Angie also referred me to Shirawn as she is the manager at this location. Shirawn is super knowledgeable with 17 years experience and she quickly knows that what I'm looking for. Shirawn found a good spot for me and also explain all the details to me and Angie for training purpose as well. I would highly recommend ppl to put your stuff in this location as I guarantee you that Shirawn and Angie will provide you the best customer services. Of course, I'm sure we can trust this location for saving your stuff as their staffs were trained professionally and they will protect your properties. Good job Shirawn and Angie!!! Thumb Up!!!

I've had the unit for just a few days now. The young lady in the office was great. She made the experience very pleasant and she has a relaxing humor about her. The only things I didn't care for was that the elevator was broken and still is and made our large move in very difficult and time consuming. Also not being allowed to use the outside bathrooms, not cool.

Dawn is extremely helpful and easy to deal with. Other than the needless social distancing nonsense, getting set up here was an easy process.

My experience at Public Storage was smooth and as pain free as possible when I was a bit stressed. Thank you especially Dawn for your professionalism. You definataely know your job and have great customer service skills! Keep up the good work.

Dawn and Meme was great! Very helpful and great customer service!

JoJo and Dawn are knowledgeable, polite, overall very professional.

Dawn is awesome. She really knows how to do her job and is very helpful. She has great conversation and she is also friendly. She deserves a raise. She's great!

Dawn is great always professional n friendly

Dawn the office manager was extremely helpful.

Came in to rent a space Jojo was great

Worst storage facility I have ever been to.dont rent from them elevators don't work.noine will fix anything. Place gets robbed several times a month. Keep raising prices and not fixing anything. Gate stays open for weeks at a time.

Easy check in from Kumar!

Me and my husband came in on New years eve . Kumar was filling in at this location and he was amazing

Dawn was extremely helpful & sweet! I appreciate her great service!

Dawn is amaze-balls ;)

Best service at this place Nichole is the best if can give her 10 stars I will

jojo wasvery helping with everything I needed she deserves a raise thank u jojo

Jo jo gave Excellent Service & Great Customer Service Phone

A great place to store your things at JoJo was very professional in nice

Fast And Friendly. Took care of my storage needs

Jojo very nice good customer service

Jojo was extremely helpful, courteous and professional.

Jojo was very helpfull and very professional

jojo was great very polite

This was my first experience with any storage service, and i am glad picked the perfect spot. I am so impressed with the customer service especially Nikki who was at the front service. She listened us patiently as we were so confused with the insurance part, and also helped us in deciding the right size of storage service. She showed us all the types of storage and helped us in completing all formalities in like 30 mins.

Customer service at this is location is awesome thanks to shajoba and dawn

The Property manager dawn and jojo Muy Bueno

Jojo at Ashland location was awesome great customer service.

I recommend this place dawn is agreat person she is help you to done right

Rented with Dawn last week, she was informed and nice. Thank you.

Very nice person Dawn good at her job luv her

Shivawn was very polite. She helped a lot with how to get the best one and great deals. Thank you for the help!

Emmanuel was super helpful and knowledgeable we came in 30 mins to closing and he didn’t complain once he got us in and out with any stress ! Thanks Emmanuel for the excellent customer service!!

I cannot rave enough about the customer service here with Emmanuel. He saved my business - helping me get the storage I needed at the price I needed! Wow, what a great employee, what a great welcome into the world of storage (my first time!).

Gracia Dawn ***** cinco estrella

Dawn is cool nice outgoing personality very helpful.

It's a very good place, clean, inexpensive, and excited manager is a plus. But the only thing I didn't get to know is how to operate the elevator, no info was given and my unit is on second floor... other then that is all good...! 👍👌🤘✌

Today I received the best help ever. Thank you Dawn keep up the good attitude.

Best experience I've had at a storage company and facility. Kumar helped me with a speedy and informational tour of the location and had me all set to move in within the hour.

Emmanuel helped us out excellent very knowledgeable of product

Dawn helped me before at the Mission Blvd location and I got great service. Walking into another office in a different town and seeing a friendly face was so nice! She's always pleasant and very much deserves her promotion to property manager! Thanks again Dawn!

Except for raising the rent from 200 mo. To 337. After 3 months. Service is great. Staff is friendly , helpful ,

Great service from Emmanuel. Recommend him highly

Dawn is so nice ! Thanks!

Erika did a great job today

Great customer service from Dawn.. very kind and helpful..

Very helpful...and friendly, manager name Kumar.

Emmanuel was great, very professional, I was in and out in a few minutes. Very pleased overall.

KUMAR was very helpful. He provided me with the information needed as a first time user.

So I recently just got a storage unit at this place. The manager Kumar was real cool explained how everything worked in detail walk me through it and made sure I had it right before you left me on my own appreciate it Kumar keep up the great work bro

It is a very nice place very attentive staff and my friend Kumar at all times helped me and does an excellent job thank you very much and I recommend it always.

I just got an unit here and Mr Kumar was such a nice person professional as well as humble to let me know all the process I need to go through one by one and made me understand how the things work!!! It was a big help as well as relief since I am new to the storage units...Thanks for the help Mr Kumar!! I would definitely recommend this public storage.

Bueno , Kumar is a stand-up guy , got me the best of the best easy access. Saw the need and handled it 👍 grateful for sure.

Kumar assisted me and helped me get the items I needed to help my move smoother. He was very polite and professional. He provided a nice location for my storage unit. I reserved online and it came out cheaper as opposed to reserving over the phone. I am very pleased with the service at this location.

Reserved my unit online and received a courtesy call no more than 5 minutes later. Went to the facility that same day and was greeted by Carmen who was extremely nice and helpful. She was straightforward and answered any questions I had. Definitely recommend this location to anyone looking for storage.

Good Service

I stopped in to check available units. There was a woman named Carmen who helped me out and showed the locker. I did not come with much money and on a very tight budget but she was awesome and got me a good deal. Thanx

good customer service for kumar

Thank you Kumar for your great help today. Excellent.

Kumar was super nice !

Even though I rented a storage for only a short amount of time .Oct till Dec 2018 ... the storage was nice and big especially clean and me my cousin any friend had that storage filled up to the top and to the back wit various things but that's not the point I'm trying to make the service was great especially the manager Nikki Zaste ... even though we lost the storage cuz I'll financial problems Nikki help me in every way she could and I appreciate that very much not to say she was courteous polite and very pretty LOL ... So people in the area if you need space to store things go store it there at Public Storage on Ashland Boulevard ... Nikki keep up the good work I'm very proud of you take care and be safe ...

Nikki was the consummate professional today. She was knowledgeable with excellent customer service skills in the exact range necessary to achieve the task. I was in acute distress after being mistreated by another storage facility. Nikki’s customers service ameliorate my distress and got me into the right unit for me. Many rave reviews for Nikki’s customers service skills.

This is my very first time using a storage unit and I came in for help because I’m not very good online. Twilla was at the front desk and she was super helpful and very fast. I love the service. She got me a fair rate and got a perfect size unit for my needs. Do recommend this location!

Just signed up!!! So excited. Got to meet Jerry who made the process a breeze!! Very professional and down to earth guy. Very knowledgeable in his craft. He even stayed open later so that I could move in today at the last minute. Thanks dude! This place is extremely clean and has very fair prices. I suggest you reserve online though for a discount. If your planning to move or just need a place to store extra items I highly recommend this location. I've been to other locations in the past and this by far has been the best one.

How to make a payment

Just completed my storage rental with Twila. She was courteous and explained the rental process thoroughly. I appreciated Twila's professionalism and service today.

Twila is very helpful

Dawn was very helpful thank you

Twila is always smiling and so friendly Everytime I come in. She Always answer all my questions. Great customer service Everytime I come.

First time renting a storage and could be more happier. Walked in with husband unsure of what unit size we needed and Manager Twila was very informing and friendly, she knew exactly what we needed , will definitely recommend renting at this location ! 5*****

My experience with twila at public storage was probably the best customer service I’ve had in a while , she’s a true gem , always professional and greeted with a smile they need to hire more people like her

Poor service..the office us always close..they are not following the office hours.and its hard to call the office.no one to talk too...

Twala was so helpful and nice I appreciated everything she did for me. Great Service!!!!

Yesterday I went there and got a storage it was fast and easy the person who helped me was Twila she has the best customer service. Thanks

Twila was very nice and professional. I love great customer service

Carmen was great. She did awesome at helping with my storage needs

Twila is a great worker. Always smiling and very helpful

Twila is nice, professional and beautiful! Thank you for being great

Shout out to Twila for her customer service! She's always super friendly, professional, and funny every time I see her! Pleasure doing business at their site because of her. Keep up the great work and thank you for everything!

Twila is a very helpful young lady. She greets me with a smile even while driving through the gate.

Twila was great at helping me with my rental. She has great customer service and made the process easy and non stressful. Any time you need storage come here and see her! Thanks twila!

Twila is so helpful!

clean safe place, twilla is always there to answer questions you have or help with what you need.

I rent at another location but i come and my payments with Twila. She is alway kjnd and answer all my questions. Great employee. She desire a raise.

TWila is very perfessional and is always available to answer questions. GREAT LADY

Twila was so outstanding. She explained everything to me and answered all my questions with a smile. Great customer service!!! Will recommend everyone to come when Twila is there

They cool

Twila was a great help today

Great customer service!!! Twila answer all my questions and made me feel comfortable about renting there.

Very polite and professional. Staff always willing to help and answer questions. LaWana is very helpful and considerate

Twila was really awesome . Some of the best service I ever had.

Twila is very helpful. Great customer service.

Twila is very friendly and gives me great customer service every time i come in i really appreciate that Thanks

Yea, Twila is nice, and is professional. Pleasant experience every visit.

Twila is a kind and courteous person. She is very helpful when I have asked for help and provides information when needed.

Twyla was exceptional. She knows her stuff and was very professional.

Twila is great!!! She answered all my questions about storage. Very helpful and was rushing me to leave. I didn’t get storage, but when i ready I’m coming back here to her.

Very blessed to have Twilas service. Always Professional and helpful. Thank you

Shivawn always treat us good when we come into the office. Thank you Public Storage.

Conveniente location between Hayward and San Lorenzo. Clean location friendly staff

Twila was very helpful and gave me great customer service. I would definitely rent here again.

Twila was amazing at helping us through the whole process! Thank you so much!

Very good service and quality work

Just thinking about Ms. Z hoping she will have an speektaculer Thanksgiving Holiday. She deserves it. From my family she is a great! Person 😋

Twila was so amazing, evrryone should come here she is sooooo nice

Twila was very nice and answered all my questions. Great customer service!!! Will recommend all my friends to come here

It was perfect and very nice...she was very detailed and helpful. She explained exactly what we need according to our needs and that was very helpful...very helpful...

Twila was very knowledgeable, helpful & answered all my questions!

Ok

Twila is very nice. she helped me out today.

Twila is very nice!!!!

Do you have any specials at this time

Twila was the best storage lady I have ever meet she awesome

Twila is a great employee she is always nice and answers my questions with a smile

Twila was amazing, very helpful in every way shape and form. Wonderful customer service and gave us all the information we needed. I'll definitely be recommending public storage because of her.

Amazing customer service!! Twila was so sweet and helpful. Customer service like hers is why I stay with public storage.

Twila is wonderful

Disgusting. They have rats crawling and pooping in everyone's storage.

Twila is so friendly. Everytime I come in she is so helpful. Great worker.

Twila is a very professional and kind hearted person. If the world had more people like her in it we would be in harmony. Anyone looking for a place to keep valuables safe and someone to keep on top business, look no further. I really enjoy her personality and is always willing to help. Can't ask for much more.

Twila was great! Very knowledgeable and helpful! She deserves a raise.

Twila was so helpful. She knew exactly what I need to get and how much space I was going to need. I give this place five stars.😁😎

Always helpful and smiling, thanks Twila

Twill is always happy and informative everytime I come

Twila is so very kind she gets an A for the day Great customer service...

What a great experience! Twila was incredibly helpful and friendly for the entire thing! Even when I had a problem logging on to the website, she helped me figure it out and create my account! I'm glad I came to this location!

Twila is such a joy. Moving is stressful enough, but she made it a little easier. Thank You

Twila is awesome. She has such a great personality and always helps with a smile.

Excellent marisela is the best customer service good experience

Great customer service by the Management. The property is safe, well maintained and the Manager and her team treat customers with respect. Great job, keep it up. I would recommend this location to anyone!

Twila is Wonderful God Bless Her Love her customer service as A QUEEN

Great customer service!!!

The manager Twila is a sweetheart, helped me out a bunch when the hotline saleswoman didn't really do her job right

Great worker, always nice and kind. Great customer service

Twilah is the essence of excellent par excellence the service is poo we great Shes a keeper

Every time i come in Twila is smiling and always willing to answer my questions. Great employee

Twila is so helpful and nice. Its always a pleasure talking to her. Great Customer service always

Twila is very nice and patient. She answer all my questions with a smile.

Twila is wonderful,great customer service

Jeanette was very helpful, always with a smile received no attitude like I have in the past by other employees, Jeanette carried herself in a professional matter and answered all my questions. She had amazing Great customer service which a lot of places and others are lacking. Great job Jeanette!

Twila is friendly and professional every time I come in. Great place to store

My items are safe and secure here and Twila is amazing

Twila is always nice abd helpful when I come to the office for help with something.Great worker

Twila is so nice and professional. Every time I come to the office she answer all my questions and she's always smiling. Great service

Twila and Sabrina are very nice. They are always so helpful

Twila is so professional and friendly. Every time I come in here for boxes are to ask questions she always answered him with a smile will recommend anybody coming here to get help

I had different storages at time and by far renting here as been the best experience. Twila is always nice and friendly to me and my sister. She always explain things when I ask with a smile. Anytime I need storage I will always come here.

I like this location the girl Twila is cool and with the cameras I feel like my stuff is safe.

Twila is always smiling when I come to the office. Very professional and friendly

Twila is so kind. She made me feel really comfortable and like my stuff will be safe there

Twila is so nice and welcoming. Everytime I need storage I come here because she is so pefessional and helpful. Great customer service at a time when most companies are lacking it.

Twila is amazing!! she is always helpful.

Twila is wonderful!!! She is very helpful and has a big smile everytime i come into the office to make a payment.

Twila the young lady in the front office is awsom. In a busy day of running back n forth she has been a breth of fresh air

Twila, always helps me gets headed in the right direction Mack .

Came in to get supplies and Twila was very helpful. Great customer service

Twila was very helpful today when getting my storage. She was very nice.

Twila is wonderful!! very helpful and always smiling.

Twila was very helpful to me while my stay at public storage.

Came in for a unit and Twila was so friendly and helpful. I will recommend this public storage to anyone.

Twila gives excellent service!

Twila is super sweet and gives excellent customer service....i woupd recomend this storage

Twila is awesome!! She's super sweet and helpful and really brightens your day. Her customer service was amazing and she really helped me make all of the right adjustments when it came to my storage pace and was extremely accommodating!! My experience with this storage facility has been amazing thus far!

Twila gave me great customer service

Twila has been very helpful over the past year and extremely nice. Thank you.

Twila is very helpful

Twila has been amazing since day one. She is the only reason I stayed here after my building was flooded

Ive had a storage here for 3yrs. Twila has always given superior service. She is the the kind of employee any employer would hope for. I appreciate her service more than she knows. She actuallys cares about the customers here and expresses excellent customer service at all times! She has went above and beyond for me!😍Thanks Twila!⭐⭐⭐⭐⭐

They have rats! No one phoned me I had to find out when I went to get things. My mattresses and couches are covered in urine and droppings and they won't even offer me a discount!

Twila is amazing. She has an amazing persona an character. Very down to earth and answers all your questions to their entirety. She has excellent customer service and I been with PS for 3 years. Thank you PS for the great times.

Twila is such an amazing worker always helpful and cheery

I've been renting from here for years and Twila has been amazing and very helpful and informative.

Twila is hreat

Twila at the public storage is so helpful and amazing. I always come here to pay my bill.

Twila is so cool, very helpful and she always has a smile on her face. Great customer service

Twila gives great service every time i come to my unit. She helped me save $30 a month by rearranging my unit. I recommend coming here.

Twila is very helpful. Everytime i come to my storage she is always so courtesy

Tila is stupendous and very helpful.

Telia is always helpful and friendly. I rented here for over a year and whenever a friend or family need storage I recommend her. Best service I received.

My experience here with twila has been not only professional but very, motivating she shows care and concern that me and my children will always remember

Twila is so perfessional. Everything I come in she's very helpful.

Twila is wonderful.she's always give me great customer.

Twila eas so amazing. She answered all my questions and was very friendly. I would recommend all my friends and family to come here and tent from her.

Last week I came in to find the proper storage for a few of my things I talked to a associate there by the name of Twila and was not happy with my experience at all. It was horrible her attitude and demeanor was very off putting she seemed very irritated with my questions and lack of knowledge of the storage process she was on her phone when I walked in so maybe I interrupted her personal dealings and she was placed in a bad mood (that's just my assumption) but I was under the impression that customers come first and are to be greeted with welcoming attitudes but with Twila that wasn't the case she needs serious work on her customer service skills. Not good for business at all.

TWILA gave me excellent customer service today! I she always has a smile, and take care of each customer fast and efficient. Love this place!

Twila is so amazing!!! She always give me great service. Thank you

Telia is always so nice when I come in and ask questions. Very professional and friendly.

Twila is the best! She has the best customer service.

Twila gives good costumer service every time I come in. Very polite.

TWILA IS SO NICE AND EVERY TIME I COME IN SHE ANSWER ALL MY QUESTIONS. GREAT SERVICE!!!

I stored here for a few months and the service was excellent. Twila was very helpful and she always answered any questions I had. Great place to stored you stuff.

Went in to inquire about storage and the lady Twila was so helpful. She aswer all my questions and gave me good advice. Their prices are too high but the lady was cool.

Went in to get a space. Twila was wonderful. She made the process really easy. Thanks

Went in to rent a unit. Twilla gave Excellent customer service. Everything was simple and quick. would recommend this location to everyone.

Twila is so amazing!!! I been there for a few years and she is one of the best workers there. Always helpful and courtesy.

Great customer service and very friendly!! Very fast too. Dana has a great sense of humor! Lol

Twila is great!!! She's very helpful and understanding. I would recommend anyone to this location. Great customer service

My storage unit is rat infested, with feces, urine and even birthing placenta. It is also infested with black widow spiders and dust and dirt that has covered everything inside> Most of my stuff is either ruined or in dire need of cleaning before being moved. If i knew then, what I know now......... I would have NEVER used this facility!!!!!!!!!!!!!!!!!!!!!!!!!

This place great. Dana was extremely helpful. Facility and staff are top notch!

Worst experience I've ever had. Manager is not just rude, she has a nasty attitude. I went to another public storage and the customer service is way, way different. Manager need to be retrained in customer service. Do yourself a favor and avoid this facility.

I Have Been Public Storage off and on for over 2 years, Would not go to any other company Twila that work the front is the best very helpful and polite.

I been renting at Public Storage for years. I always received great customer service from Twila. Shes always so friendly and helpful.

Today I was coming to move all my things out and I couldn't get in. I was very angry. I went to the office. Shasta helped me out and I love how helped with me no hesitation. Thanks Shasta

wow this is the best storage I have ever been to! Twila is great and actually took time to help. Highly recommended!

I have been utilizing Public Storage for almost a year now. Twila provides Excellent Customer Service. She is very helpful and answers all of my questions.

Every time I come in to pay for my bill she so helpful and happy all the time I recommend come see Twila she can take care of anyone needs storage and supplies

I've used this storage facility a couple of times. I have no complaints. Twila (the manager?) was always very helpful & friendly.

Twila was amazing she was super friendly and provided us with alot of information for the storage locker we were renting she made the whole experince easy for me and our mom on our move from San Francsico to Oakland

I came today and Dana was very helpful. Her personality and customer service was very exceptional. She took me to view a unit and also helped me with my online reservations. I would definitely recommend this location.

Twila is always such a nice person , she always has a smile on her face and if theres ever any problems shes always willing to help solve them shes a real asset to public storage and i always look forward to seeing her when i pay my bill every month thanks Twila

I could not wait to write a review about my awesome experience at Public Storage with Dana. I was quite surprised because she actually went over my entrie contract with me. I'm just not used to that type of customer service these days with a smile. Thank you very much public storage!

Twila...is a wonderful person have great costumer service skills...pleases keep her as a employee

Went in to get moving stuff. Twila was very helpful. They had a cool special on boxes. Definitely go to this location if you need help figuring what kind of stuff to get to pack.

I have been a customer since 2002. I have worked with several property managers over the past. Twila has been the only one that has provided me with excellent customer service. The property is clean. My only complaint is that the rate goes up each year.

Love this place! No lines, Friendly and great customer service... thanks Twila

The staff is very nice and Chantra was very helpful with moving in. Move in date 11/08/13. However; while moving in, the elevator broke. It is a service elevator and the handle was broken by someone else before I finished moving in. I imediately informed the office of the broken handle to which they said, "Just replace the handle", that was lying on the floor, "into the elevator when you want to use it. It will still work." So the next two days I replaced the handle. Later, the handle was no longer functional so the rest of the week I used my fingers to open the latch, which of course made fingers greasy everytime I used the elevator. Then they shut the elevator down. After two weeks of this, I called the regional manager and left a message on his very difficult to navigate voicemail. After all, it was just some hardware they could pick up at home depot for 12 dollars. That was two weeks ago. The elevator hasn't been fixed, and the regional manager has never returned my call. It's been a month and as of today still not fixed. 12/11/13

Twila has been great! I signed up on line for a deal one night but the next day a better deal was posted. I reached out to Twila and she was able to update my reservation at the better rate. She has been very helpful since we started renting and is always friendly when we are there. One aspect I especially appreciate is when there are people she doesn't recognize, she approaches them & asks them a few questions. I see this as her protecting my stored valuables by ensuring only people who should be there are there. I've not dealt with any other employee but her. If there are other employees, they've got a tough act to follow!

Thanks to Twila, I had the best experience at San Lorenzo Public Storage. She was always professional & excelled at customer service. I never had any problems at this storage facility & highly would recommend it.

When i walked into the facility to pay my bill, i was taken back by Maya's smile, enthusiasm and professional manner. She took care of my transaction quickly, told of my option of paying my bill online and made my visit pleasant with her friendly personality. She definitely is a great asset to this public storage facility.

Went in to ask about prices and Twila, i believe, was so patient with answering all my questions and helping me find the right unit. She really understood what i wanted and went beyond her customer service duties to make sure everything was to my liking. I really enjoyed talking to her, definitely recommending this place to all my peers.

Twile,the lady in charge of the counter is very helpful and very friendly.She gives out all the information i need.She is not lazy,she showed me different sizes of the actual storage without any hesitation,she guides me through all the stuff i need to do.very helpful lady,very informative and she's serious with her work.

I recently just moved from New York,CA and have been looking for the last month or so for a storage unit to store my things. One day I stumbled upon this San Lorenzo Public Storage and it is no doubt one of the best decisions I made for myself since my move to California. A delightful woman whose name was Twilah assisted me in finding the right size unit for my things and her customer service was great. I'm glad to see there are people like Twilah working at this site because without her I would probably be surrounded in clutter right now. Thanks Twilah!!

Just walked out of here a satisfied customer. Remodeling my house, and had to move some things. I have to give a big thanks to Twila for helping pick out the right size unit, and doing it in a timely manner.

My mom has a storage unit here and every time I come with her the Property Manager Twila is always very helpful and patient.

Went in to ask about prices and Twila was so patient with answering all my questions and helping me find the right unit. I only been here a week or so and everything is pretty good so far

Being a customer for 4 months, I have had an excellent experience with them. Twila has given me excellent customer service and help me pick the best storage space to fit my need.