Excellent service, Office staff was very helpful with my AutoPay, explaining every step. My storage unit was top of the line, very clean, and rodent control was also golden, My Rating 5 Stars.
Pamela and Robert are extremely professional and helpful for all of our needs!!
Pamela provided excellent customer service today assisting with the transfer from one unit to another and helping this customer save money.
Wanted to just leave a review for this location Robert and Pamela were amazingly helpful in helping me put together and deal with my storage space needs very happy to keep doing buisness here with them.
This place is super solid. Super attentive and helpful staff, clean facilities, good security protocols, zero complaints. I never intended to keep my storage locker forever, but moving out felt like moving out of a friends apartment, hahaha. I interacted with Pamela the most and she is a pro through and through. On my check out day, I interacted with Buddy and he too was professional and accommodating. If I need storage again, this is the first place I will look!
Edit: Just moved back in and this place is still great!! Super clean and easy to navigate! Top notch service as well!
Pamela was our customer service agent, she was pleasant patient and very helpful. I give her 5 stars ⭐️
Pamela was super kind and very helpful in getting me a transfer from a 3x4 sq. ft. storage room to 5x6 sq. ft. room! Appreciate the cleanliness and safety of this space!
Pamela and the staff are amazing I greatly appreciate all they do
Very pleasant experience with Robert. Excellent customer service with a smile and knowledgeable! Because of him I am glad I chose this storage location. Thanks again, Robert!
Pamela has always been professional, helpful and accommodating. The location if good but we rent here because of her. Public Storage is lucky to have her. Customer service sets businesses apart these days particularly. Keep up the good work.
Came to see if this spot would work to hold some stuff. Pamela was super helpful in helping me decide on a storage locker, and made the process smooth and easy.
Reliable, great customer service. Highly recommend.
Had a unit, got too expensive, used online booking to reserve a new one. Got personal call to assist me/eliminate fees, all completely unsolicited. Never had a problem
Of any kind here. Good service(customer of over 10 years)
Had two different units for a few months, and it was a surprisingly simple experience! Customer service from both Pamela and Robert was always excellent. Highly recommend in SF.
Pam was extremely helpful!!! She made us feel taken care of and was attentive to all our needs. Highly recommend this location for your storage needs!
Night and day difference. Pam always cleaning and helping. Feels good here.
Moved out of my storage today after 2 years. Great convenient space. Always a breeze moving things in and out. Check out today was super easy with Pamela. I didn’t have to sign out or anything. Pamela took care of it all.
Today I was at my Public Storage unit on 10th Street and Robert who works at the Geary St location helped me out. He was very kind and made my day a lot better with his service.
Both Pamela and Pat have been so nice, helpful, and accommodating! They've shown us the ropes and made sure we had everything we need. Thank you!
Pamela, one of the property managers is super sweet and helpful. Very grateful she was there to help us get set up for a complex move. Her & team keep the property clean and it feels safe.
Public storage has done a pretty good job making the whole thing accessible given it’s obviously a converted building that previously served a different use case.
Definitely recommend this property!
Very helpfull management, great location.
Robert was very helpful, and helped me switch to a better unit. Location is very convenient.
Super easy to access, clean, safe, convenient carts, and Pamela at the front desk was super helpful!
Excellent service, Pamela was very helpful.
Pam was awesome! Great experience, was here for about a year or more and definitely recommend
I want your associates – who are barely there – to STOP HARASSING ME.
Plus, have longer storage access hours; 5:00 PM & 6:00 PM doesn't work.
I’ve used other storage places before, but this is by far the cleanest. This particular building uses access codes to go in and out. The well thought out process makes me feel safe about my belongings. The staff, especially Pamela, is nice and amazingly helpful. I don’t feel like a number, but rather a well valued customer.
Pamela was amazing! Super sweet and helpful. Highly recommend this location.
Amazing customer service,Pamela was just amazing.Im recommending this storage .
Unfortunately reserving a unit does not mean you get the unit. I reserved a few days in advanced of when I could go get the unit and they called me the day of my rental to say that the units in the size I wanted were all gone.
I asked the point in reserving to which I was told you “reserve the price and the size but it is first come first serve.” This is false as if I had have reserved a size then it would have been available for me. The only solution they had was to transfer my reservation to a facility nearby.
So beware that there is no point in reservations for this facility!
Very clean and friendly. Pamela was a great help. Definitely recommend here.
Wow Robert and Pam did a wonderful job getting me set up thanks so much!
Easy to get boxes.Pamela helped me to my car last week. Fantastic!
Always helpful. 10stars
Really secure spot to keep your belongings, not to mention it’s one of the better looking Public Storages I’ve been to. I came in last week to finalize my storage unit spot but realized that I rented a smaller unit than I expected it to be. Thankfully, Pamela was able to help me by checking in with me every day to see if a bigger spot opened up until I was able to secure one that fit my needs. Overall, I found the help I’ve received easy to understand, efficient, and satisfying. Thank you so much, Pamela!
Construction happening again. Pamela handles this like a professional, remains pleasant and helpful. Thankyou.
Great Location and Facility
Caring and Helpful Staff.
An outstanding facility. Clean, easy to access, great parking, well run, the epitome of what a storage facility should be. Pam is an excellent property manager and always answers any questions, solved any issue and made sure everything went smoothly for me. A really great experience.
needed a place to put my things and Pamela helped me so much. Thank you.
Just wanted to say thanks to Pamela, who was a huge help today!
The facility is always clean. Pamela answers my questions promptly and explains everything I need to know. It couldn't have been easier.
Have had a small storage unit in this space for a few years. on and off for a few months was wishy-washy with my move out and lock cutting removal date.
Pamela, the storage manager there my days, was exceptional. helped my move out. absolutely irreplaceable
Awesome storage place with a freight elevator, easy location to drive around in the city, and the person who helped me (I believe it was Robert) went above and beyond - showed me multiple units, offered to check other Public Storage locations for me, helped me move a bunch of things via the freight elevator, and was generally super helpful to everyone around there. What an outstanding first impression, totally makes sense why this place is so highly rated.
Editing a week later to note that it was definitely Robert who helped me out so much the last time, and even this time around he went above and beyond to help me even though I was cutting it close to closing time. Really lucky for your help both times, thank you so much!
Robert was an extradionary help in my moving process. He made the process seamless and went above and beyond to help get me moved in a timely manner. He solved every problem that arose and happily! i honestly dont think id be writing this right now if not for Robert id still be trying to get into my unit and pack it up!
great service convenient location.
Pamela was tremendously helpful with getting us set up with a unit in a hurry. She was very responsive through voice mail. The place is clean, very organized, and easy to access. Other staff have also been helpful and friendly.
Distinctly convenient, accommodating, accessible. Grateful for Pamela's helpfulness.
Pamela was super friendly n helpful. Clean store.
Pamela is extremely helpful.
Provided supplies and facilitated move when unit flooded. Alerted me when unit was not properly locked. Great customer service
Clean facility, kind staff, but it doesn't offer recycling, garbage or delivery/pickup options.
great storage when in a hurry, saved me from losing almost everything i own due to flooding in my home; and great customer service from pam. much appreciated will come again
Public Storage on Geary Street gets all the stars. They were a god send when I needed to move everything out of my apartment during the Covid Pandemic. The building is secure. The facility is clean and warm. The lighting is good in the units. They did some improvements in 2021 that made access to the building much easier - its all through your phone!
The real star of the show is the property manager Pamela. She responded within 15 minutes to a voicemail; Called to follow up on my move out date and was warm and welcoming.
We moved into a place that has its own storage which is why I moved out of the public storage. But if there is ever a need for more storage they will be my first call. Thank you for your service!!!
Thank you Pamela for your help, highly recommended!
Very efficient and easy to move in and out of! Very helpful staff, enjoyed Pamela’s help. Easy to schedule move in and move out
the whole experience was incredibly pleasant and accessible!
Pamela was great. She was so professional and helpful!!!
I had an incredibly positive experience with Public Storage on Geary Blvd (access via Emerson Street off of Geary). I worked with multiple managers over several years and they demonstrated the highest level of professionalism. Very clean building and a great array of very clean storage units. Plenty of parking to unload, load. I recommend this business without any reservations, or concerns.
Convenient service. Easy to get in, to grab what you need, and get out. Friendly staff. They went out of their way to help me get access into my storage when I lost my key. So I appreciate that. One of the staff employees seems to have everyone's storage number memorize and will associate that number with you if you forget your number while paying your storage bill at the front. So that's very impressive. Also, that shows that security in this building is outstanding since that employee must be on constant hallway patrol Overall, I'm satisfied! I would highly recommend this place.
Great job helping with my storage. Will store again.
Pamela was so awesome! She was super accommodating and helpful and went out of her way to help me out. Thank you Pamela!
Delightful and right on time
Still the best. Thanks for all your help Pamela.
Used it for just over a month. The two employees I dealt with were super helpful. Both Robert and Pamela were professional and patient. Would recommend.
Perfectly amazing! Robert restored my faith in Customer service again. He is kind, sweet, friendly and so helpful with guests. Thank you Robert. You should be manager.