Easy to get boxes.Pamela helped me to my car last week. Fantastic! Always helpful. 10stars
Pam was amazing! Not used to this kind of service in the City.
Really secure spot to keep your belongings, not to mention it’s one of the better looking Public Storages I’ve been to. I came in last week to finalize my storage unit spot but realized that I rented a smaller unit than I expected it to be. Thankfully, Pamela was able to help me by checking in with me every day to see if a bigger spot opened up until I was able to secure one that fit my needs. Overall, I found the help I’ve received easy to understand, efficient, and satisfying. Thank you so much, Pamela!
Construction happening again. Pamela handles this like a professional, remains pleasant and helpful. Thankyou.
Great Location and Facility Caring and Helpful Staff.
Pamela is the best customer service.
An outstanding facility. Clean, easy to access, great parking, well run, the epitome of what a storage facility should be. Pam is an excellent property manager and always answers any questions, solved any issue and made sure everything went smoothly for me. A really great experience.
needed a place to put my things and Pamela helped me so much. Thank you.
Just wanted to say thanks to Pamela, who was a huge help today!
The facility is always clean. Pamela answers my questions promptly and explains everything I need to know. It couldn't have been easier.
Have had a small storage unit in this space for a few years. on and off for a few months was wishy-washy with my move out and lock cutting removal date. Pamela, the storage manager there my days, was exceptional. helped my move out. absolutely irreplaceable
Best experience at a storage. So Helpful. Thanks Pamela.
Awesome storage place with a freight elevator, easy location to drive around in the city, and the person who helped me (I believe it was Robert) went above and beyond - showed me multiple units, offered to check other Public Storage locations for me, helped me move a bunch of things via the freight elevator, and was generally super helpful to everyone around there. What an outstanding first impression, totally makes sense why this place is so highly rated. Editing a week later to note that it was definitely Robert who helped me out so much the last time, and even this time around he went above and beyond to help me even though I was cutting it close to closing time. Really lucky for your help both times, thank you so much!
great service convenient location.
Robert was an extradionary help in my moving process. He made the process seamless and went above and beyond to help get me moved in a timely manner. He solved every problem that arose and happily! i honestly dont think id be writing this right now if not for Robert id still be trying to get into my unit and pack it up!
Pamela was tremendously helpful with getting us set up with a unit in a hurry. She was very responsive through voice mail. The place is clean, very organized, and easy to access. Other staff have also been helpful and friendly.
Distinctly convenient, accommodating, accessible. Grateful for Pamela's helpfulness.
Pamela was super friendly n helpful. Clean store.
Pamela is extremely helpful. Provided supplies and facilitated move when unit flooded. Alerted me when unit was not properly locked. Great customer service
Clean facility, kind staff, but it doesn't offer recycling, garbage or delivery/pickup options.
great storage when in a hurry, saved me from losing almost everything i own due to flooding in my home; and great customer service from pam. much appreciated will come again
Pamela is extra helpful, friendly and fantastic service. Will return.
Thank you Pamela for your help, highly recommended!
Public Storage on Geary Street gets all the stars. They were a god send when I needed to move everything out of my apartment during the Covid Pandemic. The building is secure. The facility is clean and warm. The lighting is good in the units. They did some improvements in 2021 that made access to the building much easier - its all through your phone! The real star of the show is the property manager Pamela. She responded within 15 minutes to a voicemail; Called to follow up on my move out date and was warm and welcoming. We moved into a place that has its own storage which is why I moved out of the public storage. But if there is ever a need for more storage they will be my first call. Thank you for your service!!!
Very efficient and easy to move in and out of! Very helpful staff, enjoyed Pamela’s help. Easy to schedule move in and move out
the whole experience was incredibly pleasant and accessible!
Pamela was great. She was so professional and helpful!!!
I had an incredibly positive experience with Public Storage on Geary Blvd (access via Emerson Street off of Geary). I worked with multiple managers over several years and they demonstrated the highest level of professionalism. Very clean building and a great array of very clean storage units. Plenty of parking to unload, load. I recommend this business without any reservations, or concerns.
Still hugely impressed with Pamela. Had surgery causing limited range of motion. She helped me obtain the supplies needed for my remodel and helped load my vehicle all with a smile in her voice and a genuineness to help. Much less stressed.
Convenient service. Easy to get in, to grab what you need, and get out. Friendly staff. They went out of their way to help me get access into my storage when I lost my key. So I appreciate that. One of the staff employees seems to have everyone's storage number memorize and will associate that number with you if you forget your number while paying your storage bill at the front. So that's very impressive. Also, that shows that security in this building is outstanding since that employee must be on constant hallway patrol Overall, I'm satisfied! I would highly recommend this place.
Great job helping with my storage. Will store again.
Pamela was so awesome! She was super accommodating and helpful and went out of her way to help me out. Thank you Pamela!
Delightful and right on time
Still the best. Thanks for all your help Pamela.
Used it for just over a month. The two employees I dealt with were super helpful. Both Robert and Pamela were professional and patient. Would recommend.
Perfectly amazing! Robert restored my faith in Customer service again. He is kind, sweet, friendly and so helpful with guests. Thank you Robert. You should be manager.
Update: Public Storage reached out after this review to make amends. While it wasn’t the ideal scenario as I ended up getting upsold to a more expensive unit, the discount offered was a fair enough compromise worth agreeing to. Bumping my review to 3 stars for the good customer service. Original, unedited review below. — Be sure to bring a measuring tape before renting out any of their units. Public Storage gets an extra star for friendly service, but the measurements on their website are *very* inaccurate — my unit was 30% smaller than what was agreed to. No joke. What’s worse is once explaining the situation over the phone, I was apologized to and told I would receive a complementary upgrade to a larger unit. Nope. The manager on the property took a look at the notes and refused. “Measurements are approximate” they told me. 30% smaller than advertised is *not* approximate. It’s not even close.
We have rented a unit since 2015 and are so appreciative of the excellent service provided by Robert and Derek. We currently transferred units and Robert was so helpful in making the process painless and a pleasant experience. Customer service was and is EXCELLENT!
Robert was incredibly helpful and helped get me the perfect size storage unit for us. Communication was great, covid safe, and made the entire process of opening our storage unit smoothly
Great service! Kept my things safe during covid lockdown and made me retrieve my things very easy.
Super clean building and located in a safe neighborhood. Would highly recommend if looking for a storage location in the city.
Honestly I wasn’t expecting much, but this place is really great. Pamela was super helpful and the facilities are kept very clean. Would 100% store stuff here again.
Place was very clean and the people so nice. Pamela was especially nice and so helpful on my move out!
Everything was great, I really could not have been more happy with this storage unit. The unit was easy to access, it's very well managed, and they customer service is easy to get in touch.
This was my first time using a storage unit and I definitely would again if the need arose!Robert and Pamela were incredibly helpful in making the move in & out seamless and easy. They worked with me when I had questions and concerns and also spent time making sure I understand all my options. I would definitely recommend working with them! This storage is also indoors and you receive a code to get inside so I always felt that both myself and my items were safe - which is super important!
hardworking and professional that’s who pam and robert are! they do such an excellent job maintaining this storage facility!
pamela was great, very helpful and professional, thank you!
Robert was very helpful getting me setup!
Hands down the best smaller storage in San Francisco! Based upon 20+ years of personal storage and business storage (my staging and real estate business needs/clients), this has been my most positive experience - the space is extremely clean, it's easy to park/unload, no unhoused people lingering, great/helpful staff - Neicey, Pam and Robert are all a delight to work with. There is a regular elevator that is easy to use and a large freight elevator that is deal for larger items/loads. There are carts to load up the storage, ramps all over to make it easy and no code to enter every single time you use the elevator. The location is extremely convenient. I could not be happier with my choice to move here. I have 4 units. I feel safe going to storage again, thank you!
It's a good experience when you know the person under the mask is smiling. Pamela was upbeat, helpful and friendly. While in a new strange place (never been to a storage) she made me feel comfortable and welcome.
Esther with an H is hands down one of the most delightful human beings to work with. She has continued to work, even when the location was closed, to ensure I had a smooth transition into my new unit. Thank you Esther for all your hard work and excellent customer service!
esther was extremely helpful with technological errors i was going thru while moving in today! couldnt have done it without them.
This place is super solid. Super attentive and helpful staff, clean facilities, good security protocols, zero complaints. I never intended to keep my storage locker forever, but moving out felt like moving out of a friends apartment, hahaha. I interacted with Pamela the most and she is a pro through and through. On my check out day, I interacted with Buddy and he too was professional and accommodating. If I need storage again, this is the first place I will look!
Very clean, has a parking lot for unloading and loading, very professional and convenient! The workers there are very friendly and helpful, Pamela makes things easy to understand, very helpful!
Organized, clean, friendly. Pamela is super helpful.
Great experience. Easy. Great and reliable service. Worth the price in San Francisco.
I've never needed storage before. Pamela answered all my questions to help me make a good decision about where to put my camping equipment and how to pack it. Very nice and professional.
Esther, Niecy and Robert were all superb! Lots of demand right now for storage units but they helped me find the one that was just right for me (which took a lot of extra coordination, phone calls etc regarding move outs). Very friendly. Facility is clean and well managed.
Couldn't ask for better service during a pandemic. Pamela helped me after sanitizing from the last person before me. I really appreciate that commitment to protecting her customers' health.
Esther was incredibly helpful and called me in advance to make sure everything was right with my reservation. I had accidentally booked a smaller unit so she assisted in looking at other locations for the size I wanted, called those locations, and even called me back the next day to help put the order through. She was a huge help throughout the process.
I accidentally left something behind last week and they kept it safe and sound for me. I've had to visit multiple times this past week and have received great service from Esther on all occasions. She returned my lost item, got me setup with a new set of keys (lost my keys too), and gave me info on upgrading my unit. Thanks!
The people here are very kind, I’ve visited a couple times and had a different person help me each time. They were all so helpful, refreshing in San Francisco. Esther helped me with my boxes and made sure I had what I needed. 10/10 recommend!
This was the best storage facility I’ve been to. It was very secure, easy, big elevator to get to the unit for loading and unloading. Staff we super friendly and helpful!
Used them for 6 months, was very easy and affordable ($150/month total for a 5x5)
Esther was very helpful in helping me find a unit in the location I wanted - she followed up with me as she said she would, each step of the way. Excellent customer service from her, and everyone I spoke with at Public Storage. Thank you!
Nice patient guy in clean office, easy to work with. I'm glad the place was open on a critical Sunday. The amount of boxes is what I consider reliable, though I've seen better for box deals all across the board of categories.
Esther provides me with an excellent level of service! Very kind and helpful. She called me right when I made an online reservation and filled me in with all the details I needed to know. Really recommend this place!
Esther was very helpful when I came in looking for a new unit. A couple quick calls to different locations and she found just what I needed. Thank you!
Great service! Esther and Robert were very friendly and helpful :)
I went in and got a storage unit, Ester was super helpful and answered all of my questions!
I just got a storage unit and Ester was very very helpful. She was extremely nice
Ester was very helpful! Thank you so much :)
Robert gives great customer service and helps you find the right storage you need. Open hours is not convenient as they close @6pm! The $1 first month deal doesn’t apply to all stooges.
Esther was great for this first time renting a storage unit! Thanks again!
Esther provides me with an excellent level of service! Very kind and helpful. Kind of an expensive service, but that’s just SF for ya
Best storage in the city. Great staff, Pamela is awesome. Clean. Well lit. Parking. Boxes.
Pamela was extremely professional and knowledgeable. I was not going to rent from public storage because of my past experiences. However, she was so knowledge and made the process simple. The facilities were clean and very comfortable. Danielle
Pamela is the greatest. Always been an awesome help whether with my rental or my friends'.
Great service and very clean spaces.
12 years of excellent customer service. Excellent facility!
The facility is very clean and customer service is great. Mike Everett was very nice and very helpful, and answered all my questions.
Friendly knowledgeable staff
Pamela and Yeppo were extremely helpful. Thank you!
I’m glad I used this facility to store my valuable belongings for 3 months. I value safety above all and I felt safe using this service knowing there wouldn’t be anything stolen like some of my friends have experienced at other companies or locations. Thanks for your help Pamela!
Very clean facility! Pamela was great
Pamela was amazing!! Perfect storage for us.
Super friendly and helpful staff. Clean facility. Pamela is great!
Pamela was awesome. I would highly recommend this location!
Great storage nice and clean. Fun part of the city to visit!
Extremely helpful and nice staff. Always willing to help out. Would definitely recommend
Pamela was amazing. she helped out so much especially in trying to get the elevator to work to make my move out experience amazing. Definitely will recommend
Niecey was really helpful.
Be Careful, visited and they tried to sell me a 6 x 10 when they where marketing it as an 8 x 10, they said because it was approximately that size. 25% Smaller! I don't think so. Would you do business with a company that lies in this way?
Staff is friendly and parking is free but the rents can run over $400 a month to store furniture. Unless you need it for only a short period you may consider donating your extra things for the tax write-off as the rental can cost thousands of dollars over time. Just my own opinion. Good for temporary storage.
Several of the staff are friendly and you can often see them going around fixing things and cleaning up. Security is seems to be good and the facilities are mostly well kept. That's the good part. Half of the parking spots all always taken ( 3 of 6 ) by old minivans that may or may not be connected to the facility but either way parking can often be difficult. There are no drinking water, garbage or recycling facilities here. My rent went up over 30% just months after I signed up, and I gather from other tenets that the rent gouge is going to continue. I gather they know once you move in you're not excited to move somewhere else and they stick it to you taking every advantage they can. The other negative for this space is the high humidity. I've measured and it's often over 70% in the winter through spring. Puddles are sometimes visible coming from windows and even under some storage locker doors. So put things in bags.
Friendly safe and great space. Can rent carts for free
Great customer service thanks Pamela 👍
I had a week between apartment leases and needed a storage unit to hold my belongings during that time. The online process to reserve a unit was super easy and the store was very prompt to follow up on my reservation details. I met Pam in person that afternoon and she was terrific at providing me with all the information I needed. The facility itself was very clean and spacious. Rating four stars because I wish their gate access hours were open later in the evening! Thanks Pam & team for always welcoming me with a smile on their face and making this process as smooth as possible!
Pamela was a great help today! Even gave us a larger unit when our reserved one was already rented out.
This place was easy to set up my things, the staff is super helpful and responsive and it was very cheap.
Bill and Pam and Erica that works at the Heart and Masonic street Public Storage should receive a $1000.00 check each and a $600.00 gift card of their choice from any department store.
Philip was really helpful and kind!
Great facility for storage, ramps and an elevator so no need for stairs at all and there's always plenty of carts to use. The staff was especially helpful and would gladly recommend this place to anyone.
Pam was great! Very helpful and kind!
Moving is always super difficult, but just rented a storage unit from Pam today and it was the least stressful thing about this move so far! Super easy and convenient and extremely helpful kind. Thank you so much!!
Good location with many storage options and very helpful staff.
Always a great experience!
Philip was super helpful. He has a good attitude.
Quick and easy! Staff is reliable
Pamela is a pro. Very enjoyable and professional experience
I had such a great and easy experience getting my storage unit. I had no idea there would be so many steps! But Bill, the man the kindest man this world doesn’t deserve, helped me through the whole process. Thank you Bill! You are an all star and the facility feels safe and is super clean!
Friendly staff and easy access!
If you think storage units are all pretty much the same, think again: This one's a standout. The staff's kind, thoughtful, attentive to every detail, and always seem happy to see their customers (which, by itself, is a marvel). The place is super-clean and smells fresh. As a result, it's never a chore to swing by and drop something off or take something out--I actually look forward to those visits! In an industry defined by price, Public Storage on Geary proves you can add value in so many more important ways-- delivering memorable, smile-worthy experiences; paying attention to all-important safety, security, cleanliness and logistics; hiring people who show they care about their customers and their property; and treating people with respect. There are 5-star restaurants that could learn a thing or two about genuinely great customer service from My Public Storage (that's how I think of it). Love, love them!
They made our move in and move out process effortless!
Easy quick and pleasant sign up experience. Bill was very informative and helpful.
Pamela and the kind gentleman she was working with were very friendly and knowledgeable. It was refreshing to go into an establishment and be greeted with smiles. I was only buying some boxes but they were so helpful. I appreciate the wonderful customer service! Also they have a pretty good selection of packing supplies, i would 100% recommend.
Very clean facility and courteous staff.
Great customer service. Pamela's the best.
Very friendly customer service, and Pamela answered all questions fully.
Pamela was most helpful in helping me with an insurance issue at another PS facility. Appreciated the time and perseverance. Kudos to Pamela.
Best customer service I’ve received in a long time. Pamela is the best! Convenient location and easy access right in the heart of SF.
Super easy and through experience. Thanks Pamela!
The staff that helped were very kind and made it my visit a smooth process. I very much appreciate the help they had to offer with getting my storage.
Fantastic service. Very accessible unit.
Great service and help!!!
Well staffed and good storage. I used it for several years while living here in San Francisco. I highly recommend it!
Clean, safe, friendly service.
We couldn’t have been happier with the team at Public Storage on Geary. They were consistently friendly and helpful and often went out of their way to make sure we had everything we needed for our sometimes stressful move-in and move-out. Thanks especially to Pamela for helping us think through our options and welcoming us with a smile every time we came in!
Pamela made my experience great. Best customer service at a storage.
I walked into the Public Storage on Geary and Masonic and wasn't sure if I'd be able to get anything the same day. Philip showed me around and 10 minutes later, I had a locker. It was a fantastic experience. He even helped with a few recommendations on who could move my couch and other items into storage. I had everything taken care of (including my stuff moved!) that morning and I couldn't be happier. I definitely recommend this location. Thanks Philip!
how much are your smaller units
Bill was super helpful and answered all my questions about the facility. The building is clean and safe and the parking was easy.
Best ever! Pamela was great! She helped me with everything I needed.
Bought boxes here. Worked with Pamela and Erica who were very helpful for both purchase + return. There is ample parking as well, which is very convenient!
Great service and super clean facility
After having something else stolen from the basement in our apartment building, I decided to rent a unit at Public Storage. I was able to schedule an appointment on Sunday and meet with Pamela at the Public Storage on Geary and Masonic in San Francisco and take a look at the size unit I a was considering. Pamela was really helpful and pleasant and made the experience a little less painful as I wasn't really wanting to spend extra money for a storage unit. It's clean, easy to access and most importantly secure.
Do you have short term storage for a week and can you deliver to USF?
Great staff ( Pamela) very eager to assist and explained very throughly.
One of the best Storage place's in the City and another thing cool about it is I was Manager there from 03-07 next time your there tell them Jack said hi. here are two pic of us
I found the facility very clean and the staff easy to work with. Pamela was very helpful in finding the right storage unit to accommodating my needs. Great to work with.
Clean and easy to get started!
It's too pricey for the amount of storage you get, but then again, this is San Francisco. The building is charming. I wish there were lights inside the units. Thankfully, the building receives light because of the windows on all sides. The hours could be longer. Closing at 7 pm would make a big difference.
Excellent experience staff was fantastic even on the moving day from hell
Pamela was very nice and super helpful! Easy rental experience.
Friendly staf. Well stocked w moving supplies.
The unit and public areas were clean. The people in the office, especially Pamela, were all friendly and helpful. I can see how the hours could be restrictive and how much it would suck if your code stopped working, but I didn’t have those issues. The central location can’t be beat!
Pam was so helpful! She got me set up the very same day.
Secure. Free parking. Clean
The facility is clean, secure, and well staffed. The process of obtaining the unit and setting a move out date were seamless. The only minor minor issues were that I couldn’t open or close the lock by myself without a friend pushing the door in for more slack on the latch, and that the operating hours were difficult for me to access the unit during the week, but all the pros of cleanliness, security, and professionalism outweigh those minor things. Autopay was also easy to set up and terminate online or in office.
Quick and Painless checkin. Clean space.
This Storage is very secure and has good stuff. Pamela left her message in my voice one day that she noticed that I didn't lock my unit properly. It was so kindness and great service. When I came back down the office she was very nice and show me how to lock it. Fortunately all my stuff were safe. Very clean and friendly staff. I most recommend this storage!
After an error in the billing assignment, I was delayed in paying. I spoke with the local property manager and other customer service staff, who could not have been more nicer. They figured everything out for me, and although it took time, the solution was in my favor, and I didn't have to pay a late fee. I've only had good experiences so far!
My mom and I have shared a unit at this Public Storage location for 10 years, and we've always been very happy with the service we've received. (Also, the facility itself is safe and secure -- I never feel uncomfortable going on my own.) But she is moving at the end of the month and so my husband and I needed to make other arrangements. When we went into the facility this past Friday, we weren't planning to sign a lease of our own. Then we met Chris B. He was so patient with us and was able to answer all of our questions and more. We ended up getting another medium-sized unit. Thanks, Chris!
Pamela has been extremely helpful to me each time I dropped by my storage locker over the past few months. Highly recommended!
Excellent experience, staff were friendly and organized. Sign up process was quick. The storage facility is clean and has a small parking lot for loading/unloading. Reasonable rates. Highly recommended!
Timings are a bit inconvenient since it's not accessible post 6pm
Marie is great she went above and beyond for me and made me feel comfortable
Marie was very helpful with everything I needed
Great price & location, Philip was a huge help and very friendly.
Chris showed me an enormous storage space for the same price of what I requested. Then showed me lockers to save me money. I'm so greatful he said something about lockers to take advantage of a deal that is a steal! Thanks again. Highly recommend.
The people working here are really nice. Pamela is just the best. She's really helpful and knowledgeable. Is a big difference from other storage places.
The location in particular that I went to, on Geary, has very limited space and so they were not able to accommodate me however the gentleman at the front desk was very helpful in giving me information about the store's other locations, chances of availability and best on pricing. I still think their rates are a little high but more and more these days good customer service is a fading treasure.
Convenient, great place. But a bit pricey.
PHILIP and PAMELA on separate occasions went out of their way to help me. I only needed boxes for my move but they were able to assist in my needs and went out of their way to get them to my car. It is very windy and Pamela even walked to my car outside the parking lot. Philip had to get some trucks moved, but asked them so patiently. I would definitely return to this location. And if I were doing a project I would want Pamela and Philip on my team.
Why the weird hours? Could be 24 hour easily.
Great service and convenient.
Chris B. was super helpful, friendly and quick getting us all set up!
Great location with target and trader joes next door. Great for boxes. Very nice staff. Pamela is great.
Jennyfer was incredibly helpful and made the process of moving into Public Storage smooth. Thanks for making it easy! :D
This location is great. The property is kept clean, there is parking available for quick access and the people are very professional and great to work with.
Fairly expensive, no evening hours. One often suspects that some otherwise homeless people hangout all day in the storage units. I had a moth infestation recently.
Good location for me, very helpful / courteous staff and the facilities are clean. Would be nice if the hours of operation were longer at day end.
Just left this storage unit and was assisted by Pamela. WHAT A DOLL. I was there with 2 kids, which if you know..you know. :) She made the entire transaction so easy and was so helpful and even donated me recycled boxes! I have never even written a review but I am so pleased with Pamela's customer service that I absolutely had to give her the credit and recognition that she so very much deserves!! THANK YOU SO MUCH!!
Had a small storage unit that was perfect use I between moves!
Bill was very helpful in helping with my buying boxes and other moving supplies.
Tall old building. Been coming here to buy boxes since I moved in the city few years ago.
Pretty expensive prices. Staff is helpful though!
Phillip was very helpful in assisting with my unit paperwork for another site. Thanks Phillip!
The only draw back Was I had a hard time finding the entry. Both Bill and Nani were very helpful in getting the moving supplies .
Been here, this morning, since 7am with 3 other customers. All of which our personal access codes don't allow us to enter the premises. This has happened to me three times on separate occasions. No one will be here until 930, at which time the majority of us working people will be at work. Bathroom has been 'out of order' since I've stored here. I will certainly be cancelling my unit ASAP and look for an alternative option, assuming the doors actually open.
Didn't know they sold moving supplies thanks Phil and Bill
Very friendly, well organized and professional.
I have never used a storage facility before so I was a bit apprehensive about this new experience; therefore, I decided to first look at the facility to see whether I wanted to commit and rent it but I was pleasantly surprised by the service I received. When I asked if I could check the storage room I was given a tour, had explained to me the rates and everything related to the renting by Pamela who was very professional, courteous and knowledgeable. After that I didn't need to check other facilities. I would like to recommend this Public Storage at Geary and I would also like to thank Pamela for her great service. Carmen Roman-Murray
Bought boxes here today. I love the place. They sell bunch of stuff for moving.
Cool place, I never knew that they sell boxes. I'm moving out of state and will buy more boxes here.
I was driving around for a place to get boxes and passed this place. I went in to buy boxes for my move and Pamela was extremely nice and helped me figure out what I should get based on what I'm packing. I got a discount too. The best part is I can return the boxes I don't use for my money back. I am glad I found this store. Will tell my friends to come here when they move at the end of this year.
People who works there were great. But I found their sales tactic annoying.
This is the second time I have used Public Storage for long term and short term storage. Bill and Pamela who run the place provide excellent, curteous, and professional service as does the rest of the staff. Parking is available for easy unloading most of the time and the access elevator is spacious and carts and dollys and other moving items are available to help with an easy move. I had items stored for up to 2 years and nothing was damaged or tampered with nor was there any water leakage. The dust was probably a bit lighter than you would find in old SF victorian.
Great experience- no problems! Pam was always very helpful.
Bill and Andy helped me find the perfect unit for my belongings. Nice building, very clean, exactly what I was looking for.
Prior to signing an agreement I toured the facility and asked many questions. I was impressed with how clean and organized it was. BILL was very professional and answered all my questions. He even anticipated some of my inquires showing me how to operated the code locks before I asked. I highly recommend this facility.
Ya know... it's a storage facility conveniently located in the city. They've got big storage,medium storage, or tiny storage... Just storage, no bellhops or special mints in the unit!! At any rate, when I moved back up to the bay after a few years down south, I called Public Storage. The first month was $1 people! I mean, sure my stuff was stashed here for 9 months, but it was safe, easy to get to, and the staff are easy to work with. Personally, I dealt with Bill and Pam, the manager. Even when I was late paying them they left a quick concise message that kept me on track. I totally appreciated the fact that they had dollies and hand trucks for use at no charge. Sure, it's not the cheapest storage in the Bay but that's not their fault, it's yours for not shopping around. Consider the convenience and calm down. I've even run into friends in the parking lot who were also renting a unit there. Sometimes you just need a place to dump your stuff for a while that you don't want to look at or deal with, this is your place.
We've been with Public Storage on Geary@Masonic for close to two decades. We love everything about the experience but mostly we love, love, love Pamela & Bill!
Pamela and Bill do a great job at keeping the facility up-to-date and well maintained.
I use Public Storage for all my work storage. Great, clean facilities. The staff is extremely helpful and courteous. I do wish they had longer hours.
All the staff has been extremely helpful and attentive to my needs. My business is very time sensitive and i have packages arriving on almost a daily basis. I get a phone call every time i have a delivery. Pamela, Bill, and Phillip are great to work with and extremely happy with my choice to rent from this location.
Excellent customer service every time! In particular, Pam and Bill are friendly, knowledgeable about all aspects of Public Storage, and always there to handle any questions in a prompt, courteous manner.
Nice facilities. Great help from Pamela!
Pamela was very efficient and pleasant. Didn't push the up-sell on additional services and stuff, just helped me get the paperwork done and answered my questions. Really all you can ask for.
Bill could not have been more helpful. I went to buy boxes for my move which isn't for a couple months and he explained the whole process. He explained about the different Public Storage's in the City and to pick one that will fit my needs. I went to check some others out, and I will be renting with Bill. No one was better and more helpful. He keeps the place really clean too. Thanks Bill, I will be back.
I had two different spaces @ this location for the last 3 or 4 years. Pam has ALWAYS been incredibly helpful and kind. Also had an issue with getting our prorated payment returned after leaving the space. Pam referred me to the district manager Geoffrey. Some of the BEST customer service I've encountered in recent years. Really impressed and thankful to both of you!
Very happy with the experience. Pamela and her whole team were helpful, fair, and responsive. The facility was first rate.
I rented a storage unit today. Pamela showed us the facility which was brightly lit and clean as a whistle. No one could be more professional and polite. I got just what I wanted.
Pam and BIll are always pleasant, helpful and super efficient - we've had several units here and they've been great with helping us. Big thumbs up!
Pam was very friendly and took care of us in a quick and professional manner, she knows her stuff and we left with a smile. Much more enjoyable than securing online even though more expensive...thanks Pam.
Tangie was really friendly and helpful as I was checking out a storage unit. She even looked up other Public Storage locations and quoted me prices for several different units.
This location is super clean, the people are very smart and easy to work with!
I really enjoy having a public storage unit at this location on Geary. It is very convenient in the middle of the city as well as the manager Pam is always so accommodating with requests of mine: Accepting packages or handing off packages to a courier when I have a emergency needs. I would highly recommend this location to anyone