Public Storage Self-Storage Units at 11303 Sorrento Valley Road, San Diego, CA

Termite infestation. Went to the storage unit this last Saturday only to discover my boxes near the door were completely infested with TERMITES. Called the office but the manager was not on duty that day. Didn't want to leave my stuff in there one minute longer so I cleared everything out. I finally talked to the manager and I asked that the least they could do was waive that month that I've already paid for since a termite infestation is unacceptable and a lot of my property had been irreparable damaged. He was incredibly rude and claimed there was no evidence of termites and basically accused me of fabricating a story. I've attached some photos of the type of damage you can expect if you rent a storage facility here.

New building is great! Property is kept nice and clean. Staff was so helpful especially Michael with answering all my questions.

This place looks great, inside and out! There is a whole brand new building. Make sure you go see Michael if you have any questions!

Very clean facilities. Staff member named Will was very helpful.

I rented with public storage for about 7 months. There are some pros and cons to renting at this particular location. Pros: - They offer really good prices! We got a 10’ x 15’ for about $150. They have specials that go on where you could possibly get it lower - They keep the facility clean. - They are really secure. You need a passcode to use the gate, loading door, and elevator. This makes them keep track of who is coming and going because every renter has their own code. - They also have an EV charger onsite. Now to Cons: - This facility is not good if you have to move large household items back and forth. The main issue is because of the passcode system. - They are too secure. Because you need a passcode for everything it makes it harder to move things in and out of your unit. I get trying to make sure no one stuff get stolen and having accountability but I feel like there should be a way to on like a “movers mode” so the doors and elevator can be used freely. - They don’t do prorated rent if you move-out. You have to pay a full month rent. I moved out on 11/4 and they couldn’t discount for all the days I didn’t use so make sure you leave before the end of the month. - I have one situation where they tried to raise the rent but they ended up fixing it and helping me out.

As a long time Public Storage customer that has needed to use multiple locations, this is by far the best location yet. My interaction with the Property Manager, Michael, left a wonderful impression. Michael was communicative, clear, and willing to help. I am so glad I discovered this spot and can rest assured I'm in good hands!

We have used two storage units here for 6 months. We are just now moving out. Everything here stays sparkling clean. It is secure. We’ve not seen a single bug or problem in any boxes and tubs we’ve already unpacked. I highly recommend this location. Michael has taken good care of us in the office.

Michael was very helpful and polite, helped me get my space back and was able to get it done fast, good service

Barely any dollies. Customer service is indifferent when called, 'what would you do if there are no dollies provided to begin with?' I expect better than this from a storage company. I told them the least they could do is someone walk around couple of times a day collecting dollies left somewhere.

Michael and William were awesome in handling my luggage and amazing to speak with. I recommend public storage to everyone. It is quick, reliable and secured.

Heidi is wonderful! Thank you for your assistance.

Heidi at the Public Storage on Miramar RD. Was extremely helpful and patient in moving Me to another Public Storage in Sorrento Valley. She provided great customer service. Thanks again Heidi.

Michael and Will were very helpful with answering all of my questions, and we’ve been really happy with our storage here! Move in was easy and every time we’ve been in to access our unit, everything has been really smooth. We ended up getting a second unit and they helped us find one right around the corner from our first unit. Happy we chose to store things here, thanks!

Will and Michael were super helpful when I came in, and they helped me have a great experience! The property is super clean as well. Definitely a five star visit!

Very helpful and easy to communicate.

I just want to give a shout out to Michael Fisher and his whole team! Just got back from the east coast and they’re always so helpful with getting my bill all straight and so nice and understanding when I have to come in late from late flights or whatever. Thank you again so much and happy I chose here

Heidi and Jesse were extremely helpful and accommodating with my storage requirements , and went above and beyond to answer my questions and change my storage spaces quickly and very pleasantly. Happy to be doing business with Public Storage- Sorrento Valley.

My experience has been so wonderful. Moving can be very stressful and Michael was so courteous and helpful. I needed another storage unit at the last minute as I needed more space. He was very knowledgeable about what was available and went above and beyond offering to show the space and also found a close proximity to my moving van. Amazing customer service. I highly recommend this location.

Space was great. Anthony was super helpful and communicative. Units were clean and climate controlled always a plus. Would recommend.

Michael was very helpful and professional in helping me get my storage unit rented.

Super great experience! Will was super helpful and very efficient and friendly, I would definitely recommend renting from him!

The place is great, it’s new and is very clean. I am the first tenant in my unit. The security in the building is superb, you’ll need to enter your code three times to get to your unit, and the elevator won’t go to any other floor but where you entered the building and where your unit is at. Michael at the front desk was very helpful and friendly, and he is such a kind human being. I actually was having a very emotional day when I was signing up with the place, and I was very tired and, frankly, snappy, he offered me a friendly hug and, oh boy, I didn’t know how much I needed it. We need more people like Michael in our world. Mike, if you are reading this, thank you, you made my day better. I highly recommend renting a unit from this facility.

Visited Public Storage in Sorrento Valley, recently, and was assisted by Will. He made my experience lovely. Things ran quickly and smoothly and thanks to his help, I was able to have a stress free and easy experience. Would be happy to come back.

I love this place. I've spoken to Michael in the office 2 times, he has been helpful and awesome both times. Clean and safe property, great prices, and wonderful customer service!

The best experience here! You won’t regret it. I was having some difficulties accessing my storage unit here but thanks to Micheal and Will I was able to move in all my things. They were very patient with me and helpful; fast working & very knowledgeable about their work place. They’re very kind and made my experience the best here.

Lots of extra fees that negate any special offer, like the admin fee and the extra special lock you need to buy. Gates/Access code don’t work properly. It’s either takes forever for their app to unlock. If you use your code you might need to enter several times before you can open a door or access the elevator. Looks new and clean though.

Nice guys. Very clean.

The employees were very helpful in navigating the storage units and doors! Definitely recommend storing here.

Great value for money. Easy access, secure and really helpful staff. Michael was really accommodating to our needs and made sure we understood how everything worked.

I called Public Storage to find out about rental rates and I spoke to Heidi. She was very helpful and understanding. Thank you Heidi !

This location charged me $25 for a lock that I don't need. You can either use your own cylinder lock or buy one from them no exceptions.

Michael was very helpful knowledgeable and patient.

Michael helped me out. Showed outside and inside units. Awesome customer service.

Very satisfied with this location! Very clean and friendly staff. Michael has been very helpful during my move in process.

Michael was helpful, kind and patient on the phone when I had questions about billing. I feel good knowing there are good people doing their jobs well and making people smile. Thank you!

Michael was awesome today!!! It was my first time ever renting a storage unit and he walked me through the entire process and made it so easy!!! Thanks for caring and doing a great job Michael!!!

Great customer service, super clean facility, clear instructions and reasonable rates! Look no further for your storage needs!

Michael was super helpful during my move in. Had a great experience!

Super easy process. Michael was great with all my questions and walked me through all the steps needed. Thank you Public Storage !

Micheal helped me out today was super quick and told me everything I needed to know and it’s my second time coming back to rent a space here it’s super convenient and close to me.

Absolutely excellent service. Thank you, Michael.

This storage location is really good. Used it for the first time ever. Nolan and William were really helpful if i had any questions. And the whole property is well maintained. They also have a very good deals going on in this location!

Nolan is a great property manager, was so helpful when I was getting my unit!

Nolan helped me and I could tell both of the workers there care, he went to my unit to help me open it after I had left the office. He was so nice I definitely recommend this place for your storage needs

I made two separate in person visits to this property before booking a storage unit. Michael was working both times and assisted me above and beyond what I could have ever imagined. Moving is a life transition that is often accompanied by stress. He helped me navigate the options and make the best decisions based on my family’s needs. His customer service skills are off the charts and he made life simple and easy for me relative to this step in the process. I can’t thank him enough. He’s a real asset to the company and its customers.

My check-in with Michael was great. Location well maintained an staff is great. Was a little confused when I asked for district management's contact and was refused by one of the younger staff. Felt like my concerns weren't going to be heard

first of all, they are having one dollar special for the first month currently and I’m taking advantage of that. First of all Michael, the property manager, is amazing. It’s my first time using a self storage so I had a lot of questions, and he answered him clearly, and it was a lot of details. He’s very helpful, and very nice person. I was only thinking of using them for a couple months maybe but it may be something that I can go for a long time. We’ll see. Thank you.

Nolan and William were very helpful today. They assisted us with everything we needed. They were also very polite and friendly. I would definitely recommend this place !!!!

Michael abd Nolan are so knowledgeable and helpful. This is not my first experience with a storage company but by far my best

The team here is great! I had some trouble accessing my unit, when I went in for help they made it super quick and waited while I made sure my code worked. I don’t remember her name but she was great!

We initially contacted the facility regarding an available storage unit and had a positive interaction with the initial customer service representative, who was polite and courteous. During this conversation, we provided information about storing two motorcycles and accompanying riding gear, confirming our possession of the required registration and insurance. Despite scheduling an appointment for the next day at 9:30 am to view the unit, we received a call from someone claiming to be the manager a few hours later. This individual pushed for an immediate online payment, assuring a refund if dissatisfied. We expressed our preference to see the storage space before committing, and after some resistance, he reluctantly scheduled an appointment for 1:30 pm.(for us this looks like he did not want to show it to us from the beginning) Upon our arrival and disclosure of our storage needs, the manager abruptly informed us that they do not accept motorcycle storage, contradicting our previous conversation with the customer service over the phone . His demeanor turned notably rude and disrespectful, and he showed a lack of professionalism by walking away without addressing our concerns or even holding the door open as we left. This experience left us with serious reservations about the facility’s commitment to customer service and raised questions about their communication and professionalism. I do not recommend this place

Booked a storage unit for the 1st time. Michael walked me through the process. He was very patient, helpful and answered all my questions. Great customer service.

Great service!!!!

Recently visited my storage unit and enjoyed my interaction with the staff. Very friendly and knowledgeable. The property was clean and as always easy to access.

Clean property, and great service! Definitely recommend!

Great service and great location off the freeway. Go see Michael he will help you out.

10/10 would recommend. Friendly, responsive, and well priced.

Been at PS for a year now! Michael at Public Storage is very efficient and helpful! Makes your moving and life so much easier. Highly recommend this location for your storage needs. Also a convenient east location off the freeway.

Michael, on-site Manager was helpful getting set up. Best to go to a PS first to see what is space available, prices. Specials etc. And then set up a login. It's simple and Sorrento facility: Use the PS App & then you can open the gate without getting out of the car! WOW

We just moved here but so far it seems very clean, well kept up and organized. Michael set us up with our unit and was super helpful & kind! Seems like a great place.

Michael was great! He was very pleasant and helpful. He made the move in process very simple:)

Best storage experience

I am relocating to San Diego and so I called into the Public Storage on Sorrento Valley Rd 10/31/22 2pm. The rep gave me his prices and I let him know that I'm still shopping around. He then said he will check surrounding location pricesand so I asked the rep if he could email me the prices because I'm in the middle of a job at work and I wanted to just make a quick call. He arrogantly told me that we weren't even on the phone that long, he then told me he will let me go so that he can take care of a customer that wants his business! Let's just say this rep just made my mind up really quickly to do business with their competitor instead. I called the nearby competitor & she was so very polite. I thanked her for her time & politeness & explained my experience & let her know she earned my business in a few months

Great location. Just don’t get Row E if you have a 26ft truck because it won’t be able to back into the row!

The PS website there's a manager at every facility so I drove down to Sorrento Valley. I wanted to view an available storage unit but there wasn't anyone in the office or onsite when I got there. I called the number on the office door and the rep told me managers cover 3-4 facilities so there may not be a site manager onsite at any given facility during operating hours. He said he'd try to patch me into the manager's phone, but the call went directly into PS voicemail. It's unfortunate because this place is convenient and has the most affordable roll-up unit around, but absentee management is disappointing.

Micheal handled his job fast and efficient, and also a very Respectful person. He was covering a different facility and did excellent he was the best person ever. Come see him he will take care of you.

I came in today to make a payment. And was met by Michael, he was very nice, personable and professional, very helpful. I very much appreciate his time and patience with my situation. Hopefully, anyone that will be going into the office, will be met by Michael. Because he really truly is one of the nicest customer service representatives that I have ever dealt with anywhere. And that includes by phone.

Great rental space for our company. Affordable, Easy to access online for payments and general account management.

Just switched over to new storage unit recently. Was super easy to do and I love new location. Super convenient, quiet, perfect setup for what I was looking for. My favorite part (besides actual unit) is Michael. He is the front desk guy (and wears many other hats too) and you’d think he would have paid me to rave but no check yet. Hahaha I crack me up. Anyways - he’s super chill and nice with that dry sense of humor. Very helpful and knowledgeable and definitely makes the whole experience easier and better. Happy to rate this place and Michael 6 stars out of 5. :)

Great spot. Michael is super helpful. Would reccomend.

Michael helped us find a storage unit that fit exactly what we needed and was very helpful and informative the entire time. Thank you for all your help.

Bailey is super helpful and made the process easy to get a storage unit.

Manager Michael was so helpful. Spent the time to find a better space for my storage issue.

Michael is the man. Always so helpful and accommodating. Units are clean and no sketchy business