Public Storage Self-Storage Units at 11303 Sorrento Valley Road, San Diego, CA

I just want to give a shout out to Michael Fisher and his whole team! Just got back from the east coast and they’re always so helpful with getting my bill all straight and so nice and understanding when I have to come in late from late flights or whatever. Thank you again so much and happy I chose here

Heidi and Jesse were extremely helpful and accommodating with my storage requirements , and went above and beyond to answer my questions and change my storage spaces quickly and very pleasantly. Happy to be doing business with Public Storage- Sorrento Valley.

My experience has been so wonderful. Moving can be very stressful and Michael was so courteous and helpful. I needed another storage unit at the last minute as I needed more space. He was very knowledgeable about what was available and went above and beyond offering to show the space and also found a close proximity to my moving van. Amazing customer service. I highly recommend this location.

Space was great. Anthony was super helpful and communicative. Units were clean and climate controlled always a plus. Would recommend.

Michael was very helpful and professional in helping me get my storage unit rented.

Super great experience! Will was super helpful and very efficient and friendly, I would definitely recommend renting from him!

The place is great, it’s new and is very clean. I am the first tenant in my unit. The security in the building is superb, you’ll need to enter your code three times to get to your unit, and the elevator won’t go to any other floor but where you entered the building and where your unit is at. Michael at the front desk was very helpful and friendly, and he is such a kind human being. I actually was having a very emotional day when I was signing up with the place, and I was very tired and, frankly, snappy, he offered me a friendly hug and, oh boy, I didn’t know how much I needed it. We need more people like Michael in our world. Mike, if you are reading this, thank you, you made my day better. I highly recommend renting a unit from this facility.

Visited Public Storage in Sorrento Valley, recently, and was assisted by Will. He made my experience lovely. Things ran quickly and smoothly and thanks to his help, I was able to have a stress free and easy experience. Would be happy to come back.

I love this place. I've spoken to Michael in the office 2 times, he has been helpful and awesome both times. Clean and safe property, great prices, and wonderful customer service!

The best experience here! You won’t regret it. I was having some difficulties accessing my storage unit here but thanks to Micheal and Will I was able to move in all my things. They were very patient with me and helpful; fast working & very knowledgeable about their work place. They’re very kind and made my experience the best here.

Lots of extra fees that negate any special offer, like the admin fee and the extra special lock you need to buy. Gates/Access code don’t work properly. It’s either takes forever for their app to unlock. If you use your code you might need to enter several times before you can open a door or access the elevator. Looks new and clean though.

Nice guys. Very clean.

The employees were very helpful in navigating the storage units and doors! Definitely recommend storing here.

Great value for money. Easy access, secure and really helpful staff. Michael was really accommodating to our needs and made sure we understood how everything worked.

I called Public Storage to find out about rental rates and I spoke to Heidi. She was very helpful and understanding. Thank you Heidi !

This location charged me $25 for a lock that I don't need. You can either use your own cylinder lock or buy one from them no exceptions.

Michael was very helpful knowledgeable and patient.

Michael helped me out. Showed outside and inside units. Awesome customer service.

Very satisfied with this location! Very clean and friendly staff. Michael has been very helpful during my move in process.

Michael was helpful, kind and patient on the phone when I had questions about billing. I feel good knowing there are good people doing their jobs well and making people smile. Thank you!

Michael was awesome today!!! It was my first time ever renting a storage unit and he walked me through the entire process and made it so easy!!! Thanks for caring and doing a great job Michael!!!

Great customer service, super clean facility, clear instructions and reasonable rates! Look no further for your storage needs!

Michael was super helpful during my move in. Had a great experience!

Super easy process. Michael was great with all my questions and walked me through all the steps needed. Thank you Public Storage !

Micheal helped me out today was super quick and told me everything I needed to know and it’s my second time coming back to rent a space here it’s super convenient and close to me.

Absolutely excellent service. Thank you, Michael.

This storage location is really good. Used it for the first time ever. Nolan and William were really helpful if i had any questions. And the whole property is well maintained. They also have a very good deals going on in this location!

Nolan is a great property manager, was so helpful when I was getting my unit!

Nolan helped me and I could tell both of the workers there care, he went to my unit to help me open it after I had left the office. He was so nice I definitely recommend this place for your storage needs

I made two separate in person visits to this property before booking a storage unit. Michael was working both times and assisted me above and beyond what I could have ever imagined. Moving is a life transition that is often accompanied by stress. He helped me navigate the options and make the best decisions based on my family’s needs. His customer service skills are off the charts and he made life simple and easy for me relative to this step in the process. I can’t thank him enough. He’s a real asset to the company and its customers.

My check-in with Michael was great. Location well maintained an staff is great. Was a little confused when I asked for district management's contact and was refused by one of the younger staff. Felt like my concerns weren't going to be heard

first of all, they are having one dollar special for the first month currently and I’m taking advantage of that. First of all Michael, the property manager, is amazing. It’s my first time using a self storage so I had a lot of questions, and he answered him clearly, and it was a lot of details. He’s very helpful, and very nice person. I was only thinking of using them for a couple months maybe but it may be something that I can go for a long time. We’ll see. Thank you.

Nolan and William were very helpful today. They assisted us with everything we needed. They were also very polite and friendly. I would definitely recommend this place !!!!

Michael abd Nolan are so knowledgeable and helpful. This is not my first experience with a storage company but by far my best

The team here is great! I had some trouble accessing my unit, when I went in for help they made it super quick and waited while I made sure my code worked. I don’t remember her name but she was great!

We initially contacted the facility regarding an available storage unit and had a positive interaction with the initial customer service representative, who was polite and courteous. During this conversation, we provided information about storing two motorcycles and accompanying riding gear, confirming our possession of the required registration and insurance. Despite scheduling an appointment for the next day at 9:30 am to view the unit, we received a call from someone claiming to be the manager a few hours later. This individual pushed for an immediate online payment, assuring a refund if dissatisfied. We expressed our preference to see the storage space before committing, and after some resistance, he reluctantly scheduled an appointment for 1:30 pm.(for us this looks like he did not want to show it to us from the beginning) Upon our arrival and disclosure of our storage needs, the manager abruptly informed us that they do not accept motorcycle storage, contradicting our previous conversation with the customer service over the phone . His demeanor turned notably rude and disrespectful, and he showed a lack of professionalism by walking away without addressing our concerns or even holding the door open as we left. This experience left us with serious reservations about the facility’s commitment to customer service and raised questions about their communication and professionalism. I do not recommend this place

Booked a storage unit for the 1st time. Michael walked me through the process. He was very patient, helpful and answered all my questions. Great customer service.

Great service!!!!

Recently visited my storage unit and enjoyed my interaction with the staff. Very friendly and knowledgeable. The property was clean and as always easy to access.

Clean property, and great service! Definitely recommend!

Great service and great location off the freeway. Go see Michael he will help you out.

10/10 would recommend. Friendly, responsive, and well priced.

Been at PS for a year now! Michael at Public Storage is very efficient and helpful! Makes your moving and life so much easier. Highly recommend this location for your storage needs. Also a convenient east location off the freeway.