Public Storage Self-Storage Units at 10789 Hole Ave, Riverside, CA

Everything was great. She explained everything to me and I'm totally satisfied. Thank you jordan.

Cheyenne was helpful with letting know about vacating

Jenn was there to help me with my rental today, she was very friendly and professional.

Jordan is always so helpful! All staff there are amazing. Great location for the area.

Horrid customer service

Public storage based in the city of RIVERSIDE, the hours are posted but unfortunately there’s no service attendant working during business hours. The outside of the storage place is clean, secured and well lighted. Kios not available to do payment, was directed to go to another location. Other than that, will recommend just don’t worry about the tenant because he’s/shes not there. 😁 Revised 7/22/2024 Spoke to one of the district managers this morning. He was kind enough to reach to me. I didn’t have a concern but advised me and redirected me to another location in regards to a self pay kiosk. How nice it was for him to do so. I gave the location 4 out 5 stars only because I was told of the self pay kiosk at that location on Hole st. 5 ⭐️⭐️⭐️⭐️⭐️ thank you!

Krystle and Jordan were so helpful with helping me with getting decreases on my rent.

I rented my space about a year and i havent had any problems with anything until i lost my keys. Jordon the manager help me with my lock when i lost my keys . i had to pay for the locksmith. but when i mentioned i was thinking about moving out she help me out with the fees an reimburse me back for the lock i wasnt expecting it. it was a big surprise and kinda made me feel that there are good people out there. Very kind of her to do that. The place is well kept and rodents free. if you need a storage unit this is the great place in the area.

Jordan was amazing at answering any questions and really knowledgeable about the location! Highly recommend to rent there.

Thank you jordan for your help today!

In December of 2019, my upstairs storage unit was broken into. They called me to let me know this happened. Called police for a full report of break in. They cut both locks off & broke it so a second lock couldn't be used unless door replaced. Public storage was supposed to replace door and refused to repair it because it still locks with 1 lock. They broke into 5 units all together and all those doors have been replaced, except mine. Than I get a rent increase in January 2020 from $100 to $280 a month for a 5x15 storage unit and it had just been broke into 1 month prior. BEWARE!!! If they can get inside to upstairs units and break into 5 units all together, probably not the best place if you value your belongings.

Thanks Jordan you was great at your work thanks for the smiles enjoy

I'm so glad that I chose to store here! The place looked clean and well cared for and the manager Jordan was the best part, she was so knowledgeable and friendly and helped me get into a unit that worked out great for my things and my wallet! Thanks Jordan!

Service provided by Jordan was amazing. She was able to answer all my questions. She also made sure that I had all the packing items before I left. The place was cleaned, and not to busy like other facilities..

I did not expect such great hospitality, just boxes. Ended up getting both, thank you Jordan!

Love this storage facility! Not like any others I ever been too in the past. It's clean safe and the staff is amazing! Talk to Jordan, she will help out in any way possible 🙏 you should really try them out.

Philippa she is very helpful, she helped me to complete my rental

Thank you Jordan great service

Thank you Jordan for your help today for me and my dad Saved us a lot of time

Thank you Jordan for.your help today. Saved me alot of time.

Great experience as always, thank you again Jordan for helping me with my rental rate and getting it lowered! Also for answering all my questions thoroughly :)

The manager here,Jordan, is very helpful and answered all my questions. Thank you!!!

This is a nice place to store your stuff. I was here for 10 years and when Lori was here it was amazing service. They switched to new management and people. So the atmosphere is now very corporate. Other than that the place is good and only once did the elevator was broken but they fixed it in 48 hours and everything was good again.

Jordan the best highly recommend

*CAUTION* Do not put your valuable belongings in this place. I was storing my car here. This is a very high crime facility. There are all kinds of people walking around watching you. I had my Jeep broken into and everything stolen out of it. They busted out my entire back window. They took their own good time stealing a lot of stuff out of my car as if it's a normal thing to do and nothing is going to happen and they were right. I personally feel like it's an inside job. I felt sketchy about the people in the office, but hey, this is Public Storage what could possibly happen my car should be safe, but that's further from the truth. When I told Wendy the Office Manager someone broke into my car, her reaction was even more sickening and unprofessional and made matters worse. She didn't take an incident report, didn't take pictures, or call the police. No one has bothered to reach out to me as of yet. The police are always there for something but I didn't find out till after the fact. What made it so bad was my car had a car cover on it, so it made everything look normal until I took the cover off and went inside my car. This is the perfect place for criminals to steal, especially when they know nothing is going to happen. I'm surprised no one hasn't been killed in there yet. Do not trust this place it's dangerous. It's also very creepy at night. You never know who's in there watching you or what they're up to. The reason I parked my car here is because I'm a truck driver, and I urgently had to leave town to return a truck. I cleaned the truck out at another location and put everything in my car but stored it here until I got back with another truck for like a few weeks. Got back, every thing was ransacked or gone.

Thank you jordan for your help!

Jen was very polite and very helpful through the whole process from us to the storage facility to us leaving the facility. She is a very hard worker thank you Jen...

Aiesha was extremely helpful to me last Friday on 1st of December. She went above and beyond as far as being courteous, exhibiting great customer service as well as making suggestions that helped me to save on my finances while securing my patronage as a continuing customer at Public Storage. I was very thankful to have her as the employee who assisted me that day, and she even shown patience with not only myself but other customers who were having issues with our gate codes, thank you Aiesha!

I'm glad some people are happy with this place unfortunately I can't say anything nice because my car was broken into here my entire back window was busted out and alot of things were stolen. I highly dislike this place. Those are the pictures on their website.

Wonderful people in every way, especially Jenn! Give her a raise!!!

Jenn was very nice and helpful. Thank you for everything

Jenn was incredibly helpful and professional. She accommodated my family to the next level and helped make our move out process seamless. I'd highly recommend this facility for her professionalism and amazing customer service alone. Thanks so much for what you do!

I’m glad to meet site manager Jenn who helped a great deal in organize my storage unit which I can’t attend for a few years . Really appreciate her help and she is a warm hearted lady.

Thank you Jen for taking the time to show me the property… Very polite and informative. Property clean and staff professional.

Jennifer was very helpful in helping my mother find the right size unit for extra furniture. Thank you so much

It was refreshing to go into a clean well kept business and have an employee actually help and be knowledgeable about what she was doing.Jennifer is probably the company’s biggest asset give that lady a RAISE!!!!!A++++

Jenn was very friendly and gave me all the information I needed to rent my storages unit

Great services, awesome place.

Jenn was very professional!

Decent

Rosie was great today she helped my brother get into a unit quick and easy! She was helpful and answered all my questions!

Jenn was very professional. Very kind and explained Every very well. I give her 5 stars for overall her service.

Jean is a very friendly and very professional person.

Philippa was the lady in the front desk She was so professional and friendly Philippa you rock !!!!

Thank you Jenn and Fernando for helping do my transfer. Great help.

Wendy was very helpful and patience with me and she did a really great job!

Good storage

Wendy was awesome. She was upfront with all info I needed

Thank you Wendy

Wendy was a great help. Thank you

They were very friendly & helpful

Wendy was so amazing Thank you.

Thank you Wendy

Great service, fast

Friendly and great customer service! The staff is amazing!

This Public Storage location is clean, with great accessibility hours as well as an extremely helpful property manager named Jordan. She was incredibly resourceful when helping us with a personal family matter that impacted us as customers at her location. She couldn’t have been more professional or thoughtful, which is why, I highly recommend this specific Public Storage location. You will not find a more considerate manager anywhere else in town. Thank you so much Jordan!

Great storage, pest and rodant free. Large storage units.

Fabulous service! Prompt and fast service. Thank you

Wendy was very friendly and helped me with everything I needed. Thank you for the wonderful service!

Great customer service! Wendy was such a great help!

Summer was helpful and very nice !

E ok

First time having a storage unit and for sure will find someplace else next time.

Wendy has Wonderful customer service

Wendy did an amazing job showing me the facility and helping me get set up with my unit

The lady at the front desk was very nice and helpful

Relocated my belongings there because they were much more affordable than most other places. Upon my scheduled move-in day however, I was informed that the person scheduled to be onsite that day had to leave early. I was traveling from across the country specifically to move my belongings there and could not reschedule my move-in date. Now, to be clear, every place of business should have consistent business hours with at least one employee present all times. But the woman I spoke with on the phone (can’t remember her name unfortunately), went out of her way to make calls to neighboring PS facilities to find one that could assist me with my scheduled move-in and handle the additional complexities of my specific case. She stayed in contact with me the entire day until a workaround was finally made.

Wendy was excellent in helping me find what I need. Thanks you so much!

They sold my unit without proper notification.

Terrible management- discourteous and rude. Would not recommend storing anything here.

🚨🚨🚨 WARNING MY UNIT PRICE WENT FROM $215 TO $440 IN 18 MONTHS.. SCAM SCAM

I’m planning to move to California in a couple months and Jesse was nice enough to tell me that they do have some units available. Very attentive and helpful. Will use this location when I’m there thanks again Jesse.

Great customer service and friendly staff! Jesse was kind enough to answer all the questions I had asked with patience and details. I highly recommend!

Jordan is a really great manager, very helpful and super informative! Give her a raise! I will definitely recommend my friends to her location

I recently went in looking for a storage and the manager Jordan was super helpful and answered all my questions and made me feel secure with storing my items at her location. Would recommend to my friends

Love the customer service. Very informative.

Online booking was fast and easy. Onsite manager was very friendly and was able to help me with any questions and problems that I had..would recommend this 100%