Public Storage Self-Storage Units at 730 E 1st St, Pomona, CA

No va le la pena todas mis cosas se mojaron y ni si quiera fueron buenos en llamar para decirme

Nicole was awesome! She went above and beyond for me and my husband & I can’t tell you how much we appreciate her excellent customer service! I have been to a lot of storage facilities in the last few months but chose to finally get one here because of her knowledge & willingness to accommodate our needs. I would give this location and Nicole 10 stars if I could! Thanks so much Nicole!

Stephanie es una excelente persona,me dió un exelente trato.... espero contar con un servicio igual de amable

Would rate 100 stars Excellent customer service both in phone and in person. Came to rent a space for my move and Stephany went out of her way to assist me with all my needs. Thank you Steph for your excellent service and your charming personality.

Very good staff and very knowledgeable great help stephanie

Thanks Nicole For Your Professionalism & Thoroughly Reviewing The Process To Obtain The Services Here! I Appreciative Your Patience & 5 Star Service… This Should Be Everyone’s First Choice When It Comes To Obtaining A Storage Unit!!!

I was trying to rent a unit online but online services was not cooperating. So I came in and Nicole helped me get a unit that I needed. She was really friendly and patient as we were trying to figure out why the online services weren't working. Overall it was a great choice to come in there, everything was so clean including the bathroom, which is a big deal for me.

Jesse muy buen servicio y buena actitud

The location at 730 1st has an amazing representative in Nicole. She went above and beyond while I was moving into my unit. I needed a ladder to reach a bit higher and she obliged by lending me the one they had. It was also a terribly hot day and she was very kind by allowing me to refill my water bottle several times. She was hard at work maintaining the facilities to make sure it was clean. If there is an embodiment of great customer service and professionalism, she is the right person. Thank you Nicole!

Nicole is very professional she knows the procedures and it's quick to be assistant when anyone has a problem or is in need about the performance of the facility and the rules and regulations I'm happy to have been assisted by her from the first day I applied for storage unit I would recommend her highly!

I had an amazing employee name Jesse , she helped us with any problem we had .

Stephanie was very helpful.

Was a bit confused about the layout in the beginning. Thankful to have Nicole help me out. Great service.

Hi!! Just got a new storage here and Nicole helped me out and was very easy to understand her and get the hang of how everything works thanks so much !!

Over the top expensive. Do not recommend you store here.

Jesse's a hard-working

Nicole was very polite and helpful for me today she helped me with everything even though I couldn't see she took her time and helped me out and I really appreciate it

Good price, good staff.

Stephanie is very helpful and has patience

Stephanie is knowledgeable and friendly and will walk you through the entire process making it easy.

Two rate increases over the past year totaling $150! Ridiculous to pay over 425/ month. Will definitely be moving to another facility. Can't believe how they take advantage of people.

Best place I have rented at. Very clean and well air care of

Great place

I love the new manager

Someone just took over and they are doing a fantastic job

So a help place to have and ran ran great

Great place and safe to store your stuff

Lesa was very helpful and polite

Great customer service! Very pleasant experience. Will recommend.

I work for a moving company & I was doing a delivery job, Leisa made it 10x easier for me to maneuver & get the job done. I loved her service & she was a very nice lady.

Upon walking in I was treated pleasantly. As I am from out of state and as looking for a place to store for long term it was great to receive fantastic customer service. Thanks Leisa.

Extremely professional and courteous staff. Place was well kept, feel safe with my belongings here.

Stephanie is wonderful in helping me pick out the right assortment of packing and moving supplies that I needed. She's friendly, super helpful and polite. She even delayed taking her lunch to help me and multiple customers after me. I appreciate her advice and professionalism. She also helped me carry items to load in my car. Stellar customer service, I highly recommend this location for your storage needs.

Had a great experience renting a storage here. The space was clean and had friendly staff that were always very helpful and answered our questions. I would recommend this storage to family and friends.

Great experience with Leisa today! Answered all my questions. Very polite.

Buen servicio stephanie y jessenia

Stephanie was amazing helpful and informative. And extremely patient with me making decision on a unit. Recommend this location.

Very clean, Employees polite and courteous

I felt very comfortable in the office. Stephanie helped me take care of everything I needed. She was very helpful and friendly to me.

Stephanie is extremely helpful, courteous, friendly and does an excellant job. If we ever need storage again, we're coming back to this place. Only if Stephanie is still here.

Moving is so stressful and with gas prices so high, it really makes the difference when an employee like Stephanie is patient and understanding. -Not to mention accommodating. I came in stressed out and left feeling appreciated. :)

This place is great especially one person in particular, Roxy was beyond amazing and helpful and I'm very thankful for her help, amazing person!

Great customer service by Stephanie.

Roxy very friendly helpful made our walk thru very fast and easy and explained rules making this a great experience

Very helpful

Great experience at this location. Was assisted by Roxy she was kind and helpful made my trip down there super easy and simple

Good place. Roxy make me everything more asy and the others employes too..

Stephanie was awesom not shy at all and really knows how to talk to people help them and land em on their best choise

Stephanie did good job

I havent experienced service this informative and swift in quite some time!! Stephanie was very thorough and friendly!! She got us situated in a matter of minutes and turned my very stressful predicament into pleasant and calm experience.

Stephanie was very respectful, treated us with kindness and was not judgmental with our appearances. Thank you for being kind.

Stephanie is an amazing service worker, she keeps a steady and pleasant demeanour despite the many ill-mannered people who come through the place, and she made the process of checking out of my locker a breeze. She is the kind of employee who would create additional business simply because customers can feel confident and secure in their transactions. Please give this professional lady a raise. This site has very limited parking and that is a strike against it unless you are able to go at "off hours" which is mid week in the middle of the day. Another strike against the location is that you might need to use a different access route depending on if the rail guards are down because the freight rail can be excessively long and waste you a good half hour. I use alternate routes when the rail guards are down. Inside, the site is air conditioned and offers decent, clean lockers. It seems to be cheaper than the competition around Claremont. I was very pleased with the 10 months of service I had here. I felt always safe even though I was wandering down hallways as a single woman. I would go back to this location if I needed another temporary interim storage locker. Stephanie told me she has customers who have stored their stuff here for 30+ years. This is sad, but life is full of mysteries.

Went to public storage the other day. Rasheema was there to help assist me with my concerns. She was professional, nice, and informative. I will definitely come back to this location and will look for Rahseema for any help I need in the future!

I received EXCELLENT customer service from the manager on duty! She was very helpful and very insightful about the units that I was seeking to rent. I was very impressed on how clean the facility was and I didn’t see and I didn’t see a lot of people hanging out or around and that give me a sense of peace that I can trust my items would be safe with Public Storage

Exceptional service today!! Very welcoming and friendly face when I entered. Helpful and friendly staff! Went out of her way to ensure I was well informed about all the company had to offer. Clean and impressive units prices.

My storage unit has been broke into twice. I was given nothing from insurance. There were no cameras in the area where my unit was in when it was broken into the second time. Also the hinge for my lock and the door were bent. They replaced my lock and didn't have they key for it. I wouldn't trust them with any of my things anymore.

Denise was super helpful and answered all of our questions and concerns

I had a great experience with Denise when I asked for help. Very friendly.

Muy buen servicio

Went to check on my unit and was helped by the friendliest person I’ve ever met at a PS. Santiago, if you see this keep up the great work!

They were so helpful with all my questions! By “they”, I mean Denise. She showed me the storage available, I had question after question and answered them all with kindness. It’s always great to get customer service with people that don’t seem bothered to help you. I ended up canceling my unit and she was very helpful with that as well, even though I basically wasted her time. Got my refund done quickly!

Denise was very friendly & help with the entire process. Great place.

Santiago was really a big help and professional. Great place to store belongings

Santiago was such a great help. Fast service and very clean.

Helpful nice and awesome that's why i alway come back to public storage for years. And price is better than other places.

Santiago was super helpful and kind when helping me out with my rental.

First time renting out a storage unit and the sign up process was easy thanks to the help of Santiago. He answered all our questions and was very helpful. He was patient with me while I waited for my husband to arrive to start signing up. I definitely recommend this location.

She was a good sales person

Great service very polite n patient

The service/customer service is amazing. Everyone I spoke with at the Pomona office on 1st Street was friendly, helpful. All my questions were answered and everyone was nice. I would recommend this storage to everyone.

Dalelisha was really helpful

Un lugar tranquilo

Daleisha was very knowledgeable and was quick with getting us settled into a storage unit last minute. Thank you!

Good customer service

Seems fine

Excellent service Go with Dalelisha she would get you going excellent customer service

Young lady at the desk is very welcoming and helpful with information about the storage. Review is based on my interaction with Dalelisha.

Here at Public Storage on 1st in Pomona. So glad to find service here. They are very polite and answers all your questions. Thank you, Public Storage! We Appreciate You!

Good customer service experience very nice and helpful tell anyone to come here

Alissa provided EXCEPTIONAL CUSTOMER SERVICE! Extremely satisfied customer! Her genuine service and inspiring personality is one of a kind! Highly recommend this place ask for Alissa!

Jessica is friendly and attentive. I appreciate her.

Exceptional service from Jessica, I would recommend this location to anyone!

Very helpful employees, very courteous & polite...

Jessica was extremely helpful and informative.

Very polite courteous and helpful

Thanks for helping me to find the right spot.

Desiree is always very helpful when I visit my unit facility always smells great. Sheis very helpful.

Amazing customer service. Great help when I arrived to get me set up

Came because we have so much junk at home and needed to find a storage unit, we were greeted by Desiree, she was very welcoming and helpful. This is my second time in 5 years getting a storage unit with public storage. Awesome customer service and always kept clean. They offer insurance which is always good to have. Highly recommend and ask for Desiree she makes the moving experience less stressful. They also offer packing supplies. 🙂

I’m in sales and I know what best customer service is all about! Jonathan helped me when I rented my spot at public storage. He helped me get a great spot at reasonable price. He’s very pleasant but most of all, a true professional.

Desiree provides great customer service. The site is clean and she tries to always be at the office when you need her.

I came to pick up boxes and customer service was excellent help me pick out the right one that I need and she agreed with me at the door with a big smile say hello welcome to Public storage

Desiree is amzing she deserves a raise

Desiree is the absolute best! Always had the best customer service

Deiree is a good hearted manager

Every time I come to my storage Desiree is always there to help, I do enjoy when needing to visit my storage, place is always looking great smelling clean and you could not ask for better customer service. She is simply amazing. Public Storage did good by putting her as a manager here

Desiree has very good customer service very helpful and is always very polite and helpful

The storage unit on site manager Desiree was more than helpful & down to earth type of person. She went above & beyond to help moving along with offering water during this heat. Greatly appreciate for the location and her help..!

Desiree was really nice on helping us out on getting the storage they are so lucky they have someone like her working for them 👍🏻

Desiree

Desiree was very helpful and great. Great worker 4 sure.

Desiree was very kind to me and I'm glad I got a space in Public Storage

I use to be a customer and stop by to help out a friend out moving some things in her unit and as always Desiree was there so cheerful ready to greet with great customer service.

I am a new customer to Public Storage did not expect such great customer service now a days everywhere you go people are rude and disrespectful , Desiree is the property manager at this facilit the few times that I have been to my storage it has been pretty busy but I must say she is great always ready to help someone even with all this pandemic I see that this woman takes pride in her job and helping people and keeps the place so clean always smells great.

July 23rd 2020 I stopped at storage to drop a few things off. I arrived there at 5:53, but I knew I'd be able to drop everything off before closing at 6pm. The rep that manages the office was so incredibly rude. She YELLED...was about 5 inches from my ear...screaming to stop walking, to wait at the bottom of the stairs. She locked me in the building....twice. this person was so unprofessional...so AGGRESSIVE, SO RUDE --im a customer! I pay $120 for this rent every month. If i can drop a few things off before closing, what's the problem? Find respectful to manage your offices. People, customers, deserve to be treated with RESPECT.

Desiree and the rest of the staff are always so friendly and helpfull, and the place is always so clean..... with the bathroom always smelling so good and looking spiffy clean ;) as well.... service with a smile is always done here and their smile and friendliness is contagious... definitely recommending to others.

Kelly help you find price and size space for me, thanks

Kelly was so nice and helpful. I was stuck on the elevator and she helped me and was very polite and sweet. Thank you Kelly!

We had a very good experience from the office staff. Desiree & Kelly were very helpful and very nice.

Desiree was VERY helpful and saved me a lot of money. On the day that I was supposed to pay for my unit, I wanted to close it out. I WAS just going to bite the bullet and pay for the month, but Desiree was able to help me out and clear it up for me. I really appreciate the work she did. Thanks for storing my stuff while I was in the process of moving. See ya next time.

Desiree customer customer service was genuine and polite and she helped me throughout the day

Desiree she is excitingly pleasure to meet she is extremely helpful.

Desiree was very professional

Clean building, no tires allowed for storage. Staff was friendly and helpful.

Desiree was awesome great attitude jelp me out very much great job all around.

Desiree dia a great customers service is great very friendly good attitude great all the way around would recommend the place.

Desiree very nice

Desiree is very helpfull and very appropriate and she is very nice.

Today I had the opportunity to remedy a misunderstanding I had with PS. I arrived ready for a disagreement. To my personal and professional surprise I was met with a welcoming smile, complete understanding and a sincere desire to resolve my issue. The property on first street in Pomona California is fortunate to have a kind and compassionate rep. Like Desiree. I wish I had more employees like her. Thank you.

Desiree she was so helpful and nice person

Desiree is always helpful when I come to my storage unit. Never a question left unanswered and during a time like now (Covid-19 Pandemic) its hard for us as renters sure, but we never really look at how difficult it must be to be in her shoes to keep hundreds of renters content, and she does a great job of doing just that. Desiree for President!

Located right in Downtown Pomona next to Western University. Terri was extremely helpful. She was the reason we chose this location. My wife and I were looking to store some items after a death in the family and not only did Terri help us find the right unit, she was sensitive and empathetic to our situation.

Terri was super helpful and kind! Very thorough and informative. Super smooth move-in and registration process. Thanks Terri! :)

Tarry was super sweet and really helpful. She explained everything step by step knowing that we didn't really speak English that well. Let me refraise that the person who was with me getting the storage under her name didn't speak English fluently. So even though I could of translate everything she still went out her way to help us. That u don't see allot now n days lol. She also was really specific with everything and very friendly I would love to work by her side I think we will make a great team. Thank u Terry sincerelyJuan

Desiree is a Professional. She's courteous, dedicated, reliable service.

Terri is really helpful and kind to us customers

Storages are really taken care of, and excellent customer service

Very nice and clean facility, with friendly service and great prices.

Customer service is great

Desiree, The site Manager was wonderful. Her knowledge of Public Storage and it's workings made my experience stress free. She explained every option available to me, which made me feel safe about storing my personal belongings. Her smile was infectious and by the end of the day I had the feeling that I was leaving my property with family that would watch it and take care of it as if it was there own. The Facility was really clean and all materials that I needed to make my move easier were displayed in such a way as y make them appealing although they were just boxed and rolls of tape. I would for sure suggest to all my friends to use Public Storage whenever they find need for

Just wanted to share my experience,I got help from brandi.she was very professional and helpful and super nice.thank you brandi🙂

Had a great experience with Terri the receptionist. Great customer service and fast pace with the process.

Terri is awesome!!! She helped me out with everything I needed and more!!! She explained everything in detail and made my experience a 5 star experience if I could I would give her 10 stars!!! She said that wasn’t her permanent property so Public Storage if u are reading this SHE DEFINITELY NEEDS HER OWN PROPERTY!! Awesome manager with awesome customer service!!! Thanks again Terri fabulous job!!!

This was my first time getting a storage unit and clearly didn't know wut i was doing until Desiree helped me along. She was so awesum. I get anxiety/nervous around new people and she made me feel real comfortable. She was very thorough and definitely knows her stuff. Thank god she handled me over any1 else. I look forward to going there, keeping my business with them and referring my friends and family. Ur the best Desiree. Thanx.

Terry was really great it was a great experience

Terry and Josh were so helpful and informative! They helped us figure out the best options for our needs and budget, answered all of our questions patiently. Safe storage, clean, accessible. Definitely recommend!

Thanks Josh and Terry

Great customer service

Josh is awesome and great customer service

Josh es vere helpful

Desiree and Lauren two of the most helpful nd cheerful people ive met in the whole world. I literally can't wait to personally make a payment on my storage unit, just so I could see there faces..

Had a wonderful experience with Josh great customer service.

Josh had great customer service and the place is greatly maintained.

Josh was great help restrooms always clean

Josh is great best manager

Property MGR Josh was very helpful and courteous when I asked him for a cart to move some big items in also gave me ideas how to arrange them and store them

Thanks to Josh for helping me out the other day. Very helpful

Josh was asweome helped us with everything we needed.

Josh was great great customer aervice

Josh was the best moved me in to the best unit for me

Gracias josue

Summer was super helpful and courteous!

Josh moved me in was super helpful

Josh is always helpful been here for years best manager yet

Josh is always very helpful always cleaning the property

Josh was very helpful had a full office but never stopped helping us without a smile

Josh was very informed great help recommended this place to all.

Josh helped us move in really easy great help

Great place to store your stuff. Josh was very heapful with our transfer great process 👍

Josh found me the best deal

Josh was very professional helped us with all of our inquries..

Been renting here a while Josh is the best restrooms always clean

Raymond really good with atending to the customer he is grat❤😊

Was checking prices will be back with Joshua great customer service

Josh was busy still had time to help all the customers

Josh was very professional nice man

The manger Josh was a life saver made my day go by way easier with his help.

Came in today for some quotes and one of the employees there was super helpful. Josh, thank you for your help, sir! When the big move happens we will be back for you!

Josh was awesome helped me with all my needs

Great customer service representative Josh was very helpful

I went there to go get a storage unit. There was one worker and a room full of customers. She handled it well and got to everyone as soon as posible. She helped me get the unit I needed and answered all my questions. Great service but management needs to hire more employees, one is not enough to cover all the customers. Carrol was a great help!

Josh was very polite and helped me with all my questions

Today I went in to rent a unit and Joshua was extremely helpful. He helped me save money by selecting the right unit, by asking if I’ll be storing any furniture or mainly boxes. He also made sure I knew how to properly secure my unit.

Josh was very kind helped me out with all my questions

Josh is a very nice man very helpful.

Josh was a blessing he answered all my inquiries great place to rent.

Josh a great person who helped me very much

Josh was awsome help

I went and got a Storage at Public Storage the other day Josh was very helpful and answer all my questions I'm very grateful for his help I recommend anyone to go to Public Storage and speak with Josh

Thanks josh for all your help

Josh was incredibly helpful

Josh provided excellent service and answered all my questions I had. Thanks for the help.

Carol was super helpful! Shes great, and it was super clean here

Joshua was very healpful

Jish was super healpful

Josh was very helpful found best available space for me

I went in Monday on July 8 the man that was there is a huge blessing. I didn't get to say thank you. But I'm very thankful and grateful for his help. Me and my 3 kids appreciate everything you did for us. I do recommend this place for anyone who is searching for a storage. Once again may God bless you and thank you for your help!!

This is one of the most friendliest public storage facilities I have used and always professional, It is clean and they have plenty isupplies available. Lauren always has a smile on her face and it is Genuine, with every customer, she is polite and gives every customer her undivided attention,I recommend this public storage to friends and family. And you too.

Josh was very professional helped me find right unit for me

Josh is very helpful great customer service

Josh was very helpful

Josh was very helpful

Josh was super helpful great customer service

Lauren is wonderful. Very friendly and very helpful.

Its was alrite they need more carts though

First and only storage location I've had to deal with, heard many rumors about how storage facilities handle things and was very skeptical going to one. Going in expecting the worst, came out with a complete fulfillment of contentment of success that I was able to have found such a great storage complex. The women named Lauren was not only completely professionalt through our move in process she was able to make such a hard task seam so less stressful to finalize. I Will Definitely refer all of the people i know who are looking for a place to store their possession.

Josh was very helpful

Josh has great customer service always goes above and beyond

Stopped by yesterday to check some prices on units and was greeted with a smile. Lauren was extremely friendly and was very knowledgeable and helped me find the perfect unit. Not only did she find me the perfect space but she also explained and showed how to store my stuff to maximize my space and saved me money! I would definitely recommend this place to anyone that is looking for storage and ask for Lauren, she definitely knows her stuff! Thanks again Lauren, you are awesome!

This is a very nice storage facility! They keep it neat and the staff is always welcoming, especially Lauren! Shes helping my family out tremendously through our entire move and she’s always greeting us with a smiling face :) very thankful to have her working there.

Very friendly, helpful and clean. It is a smaller public storage but it was definitely still nice. Lauren in particular was super friendly and helpful. She does a really good job and if we were still in the area we would still have a unit there because of her. These five stars are mostly for Lauren!

Im a auction buyer josh helped me with all my questions great customer service.

Lauren is very professional she explained everything good to me I like this please 🤗

Lauren and Josh was very helpful helped me find the best price for what I needed.

Me gusta lugar seguro ,limpio.

Lauren is the nicest and sweetest person and very honest about her job and easy to talk with . i would send anyone here.

Lauren is by far the most polite and respectful towards others unlike another new employee which she was very rude & had an attitude. I hate to see niecy go & transfer on me to Redlands ☹️ but is long as there's people like you and or Lori it would be a pleasant experience every time 🙂

Josh was very helpful is always willing to help with any questions I have.

Was pricing units joshua helped me find the best price for what i need will be back soon to rent with him

They didn’t have what we were looking for but Joshua helped us find another public storage nearby and still keep our promotion. He was really informative with all pricing and fees. He was super great and gave us amazing customer service. Would highly recommend this public storage

Lauren is the best she helps everyone with moves and etc. Truly cares and does a well done job with keeping the store clean! Definitely more staff should be hired like her

I have been a long time customer here at the Pomona facility and have had many managers here. Lauren has been the BEST by far! She is very professional, courtious and cares very much for her customers. If you're new to storage and want great customer service then come to public storage in Pomona.

Don't waste your time unless you don't mind on taking a chance your storage unit doesn't get broken into. And I learned that not all the areas have security videos. My unit got broken into twice lost over $ 8,000.00 worth of items.

Summer helped me and provided excellent customers service also was very patient with me and all my question. Everything was very clean and in order making the process extremely easy! i highly recommended renting space here !

Okay Lauren has done a very very very good job you guys should feel thankful that you have her on your team she is attentive to every detail she doesn't leave anything unturned and is throwing her job meticulous and a very delightful to to work with Lauren has been helping me here at Public Storage from the very good go she always seems to have time for everybody seems to have the right answers she looks good wears uniform well and I am very pleased that she has come into my life as my storage provider do you like that one

I have had a good experience with this place. Especially with the current manager, Lauren. She returned my call promptly (unlike previous managers). She is also polite, helpful and professional. The area can get sketchy, just go during day and stay aware.

My public storage experience with a situation involving others was handled promptly and effectively with the assistance of Amber. She is always accommodating with any request I may have.

Shout out to Amber for helping me save money and getting into the right size! You rock !

I been here at public storage for awhile and I have no problems here the staff is awesome and Lauren is the property manager and is the best I love her so much I can come to her if I have a issue and she would try to help out with my problem she always make sure this property is safe

I really loved the fact Lauren helped me out and got me the space I needed for my things I need to store. She was very helpful and sweet. Very fast and reliable. I would recommend her to anyone in need of assistance at the last minute like I did.

Laurn has been good with me, since we all know i am a handful & Been here for a while now and they have helped me in every way they have & they are respectful & accommodating.They are well maintained and great people thanx public storage

Excellent! Wonderful! I love this place!!

Great place thank you to Lauren her staff on Saturday all my questions ware answered great attitude

AWESOME HELPFUL NICE THATS LAUREN!!

Lauren is amazing! She’s very helpful and sweet!

We had a great experience, Lauren was very nice and helpful!!!

Great service , super friendly staff both cynthia and Lauren always welcome you with a smile ,and cant beat the move in special !! Will be doing business here for a while !!

Thanks Mrs. Lauren....your the best I highly recommend her to you...she saved me and my wife 100$ and got our prices lowered....go to Mrs. Lauren for help...she has the juice....#BOSSMOVES

Thank you for all your kindness Lauren, very much appreciated!

Great place to store! Lauren is very nice and courteous towards everyone. She works very hard to keep the place clean and comfortable for everyone and is very understanding. Thank you for your hard work lauren!

Just recently moved in and the experience has been great! The manager Lauren is very curtious and very understanding. She took the time to listen and understand our situation and found us a space that fit us perfectly! I would recommend this location for anyone! Thanks Lauren!

Went in to buy a box and Amber was very helpful. Thank you public storage and Amber.

This place is great! Lauren is the best! Sent my brother to help me move and he dropped the key! Lauren picked it up and we were able to identify it and were able to avoid a lock Smith. Thank you so much Lauren for being a great manager! Saved us so much time and money!

Public Storage is one of the most and best place I've ever store that compared to all the other storage places that I've been out from the past 4 years this place is by far the best and the person the manager that works here Lauren is totally awesome really cool nice personality and she gets the job done keep the place really clean and then some

The employee was very helpful and courteous the main person that helped us was Lauren she was so awesome. I was really in a hurry, and pressed for time. She was delightful and efficent and so nice. Im very greatful. Thanks Public Storage ! She eased so much stress for me that day.☺

She's back!!! We missed you Lauren! This place is great!

Lauren is the best ... Thx for coming back

Great Service and friendly staff, Thank you Amber!

Stopped in to make my payment and was able to see Lauren's smiling face in over 3 months! We sure did miss you, wish you could stay! Always great service! Thanks!

I used this Public Storage facility since 2010 until recently. I never had a problem, either with the facility or the employees. They were always very helpful and maintained the propery.

Christopher has made my experience truly wonderful. From the beginning he was helpful from finding the perfect size and made the entire process easier than I expected. He makes himself available at all times and is always willing to help with any arising situation. Christopher is a great asset fpr Public Storage. I definitely recommend this location to anyone that needs storage space.

Our experience was really good, Chris was really helpful with the move in. As well as really polite. Great service.

Christopher provided excellent customer service.. very very helpful.

Thank you Amber and Lisa! Came in to make a payment, nothing but smiles! These two lady's are awesome made giving my money up something to look forward too every month !

Thanks Christopher for all your help! Great customer service :)

Christopher was a great help to me and my sister. He always made everything go smoothly. Just an all around great guy.

Christopher was in great help thank you!!

Christopher was very accommodation!! Wonderful person. Very helpful

Chris is very polite and helpful

CHRISTOPHER WAS VERY POLITE AND HELPFUL... WOULD RENT FROM THIS PLACE AGAIN...

Christian was very helpful and courteous...He helped us find the best space for us

Best customer service their is in Pomona, my man Christopher he's the man running the show there VIP treatment he gives you all the times.

Very pleasant experience, Chris is the man!

Great place to get a storage, Christopher was very helpful and very welcoming.

Just would like to thank Estephanie and Chris helping find the right unit for my storage

Christopher is so attentive to my needs very nice very friendly.

Best customer Service when I was moving in by LAUREN and CHRIS on February 27th

I am very pleased to have located this storage site, and Christopher the site Manager is very friendly and helpful...this is a very smart move to keep your home and garage clean, tight and organized...thanks!

Christopher is very helpful and personable ...

I moved my furniture to this location about 2 weeks ago. Chris was very kind and helpful. We were in a time crunch so the two freight elevators came in handy when moving all of my furniture to the unit upstairs.

Christopher is very helpful. He made a dreaded task almost pleasant.

Extremely helpful staff, well maintained location. Good job!

Best storage in the city & the clerk was very respectful .

Lauren and christopher gave good service

Staff is great but security is minimal. 17 units broken into and insurance company they use makes it near impossible to get compensated for stolen items.

Lauren is the best manager! Recommend this location to anyone!

I have been a long time customer with Public Storage and Lauren is the best manager ever! She always has a smile on her face and really cares about her customer's. I would recommend this facility to anyone looking for storage.

Hello what time do you guys close

Awesome staff !! Very grateful

Reasonable price and helpful staff

My experience at public storage has been the best i have ever had! Lauren has been exceptional at giving me the best customer service. You guys need more people like her.

I have been a customer since April and would recommend this place to everyone! Every time I come in Lauren always has a smile on her face, is very honest and understanding with her customers. The facility is always clean and well maintained. If you need storage, come here. You will always get great service. Thank you Lauren!

Been here a Tenant for a while now and Lauren and Jasmine are grate! Every time I come in they both have a smile on their face, Lauren always keeps the place clean. I would definitely recommend this place to anyone who needs a place to store their things, they will both take good care of you.

Jasmine did a good job on costumer service

I want to say "hats" off to Lauren in office of public storage on first street. Thank you for having her on staff, she truly is genuine 😃

Lauren is awesome and very helpful..made my move really easy.

Lauren is the s*** over here at public storage in Pomona right off of 1st Street rat badass incredible.

Manager was very nice, excellent customer service

Lauren is awesome! Every time I come in she always has a smile on her face and is always willing to help us out. I would recommend to everyone to store here!

The manager Lauren was very kind and accomadting, by letting my friends and I stay an extra 30 minutes to finish moving our things into storage.

Lauren was incredibly helpful and patient, made sure all of our needs were met and helped accomodate our timetable. Would recommend to friends.

Lauren is amazing...so sweet and caring....she literally went above and beyond to walk me through the whole process...all while exercising the utmost patience and sincerity.

Stephanie was freaking amazing! I was on my way over and got stuck in really bad traffic and was not going to make it before they closed and had to unload a uhaul truck and have it returned that night so I wouldnt get charged the late fee and she said" No problem, I will probably catch some heat from my boss but I will be there for you". That is outstanding customer service! She went above and beyond to make things work for me, at a time when everything in my life was completely falling apart. My stress levels had been through the roof that entire month and she had been so helpful. Thank you Stephanie!

Lauren at the front desk is the most kind, patient, and great worker i've ever experienced with Public Storage. She explained everything to me in great detail and answered all my questions. 10/10! 😁

Amazing staff who always got your back and has what you need it's great to find a storage place with security and a great staff def recomend

Friendly service & great deals. Would recommend.

This facility is very good. Lauren is very busy cleaning etc. Need more help at this facility. Otherwise, she is also very helpful and friendly.

Good clean storage facility and great customer service always from Lauren!! Lauren gets 5 stars, the storage only four because all the fees.

Lauren was such a good and very energetic person to help us. She was also very patient. She was very friendly and very helpful in all of our needs.

Lauren helped my wife and I pick out the perfect sized storage unit. She was extremely helpful and answered all our questions. She went above and beyond getting to know us and was extremely friendly. This is the kind of service you look for in an employee. Thank you, Lauren!

Easy to deal with and lots of space

Thank you Lauren you're very helpful and very very nice ♡♡

The staff was great, professional, friendly, and helpful. Prices are great too!

When I came in to rent my unit with my boys the employee Ashlyn was there to help us out. I needed a storage quick and she was very helpful, quick and friendly making the process easy...since I've been here the property manager Niecy has been just as helpful and friendly every time I come. She keeps the property clean and is always helpful and smiling with everyone I see her talk to.

Came to rent a storage with my mom. When we came in Ashlyn helped us to get the right unit to dit our stuff. The unit is close to the front and more than enough space to go thru our stuff. The property manager Niecy is always there also and is very helpful, and friendly when we come in to us and everyone. The property is always clean too.

Came in to inquire about some units since I didn't know what I needed. The property manager Niece was very knowledgeable and helpful in finding me the right unit. She also had great customer service and the property was neat.

This is the spot for storage rentals. Very clean, uncluttered, and a professional attitude at all times. Property manager Niecy is pleasant, helpful and a wonderful breath of fresh air. If there is ever a question that needs answering she's the lady for the job.

The staff at this Public Storage in Pomona was wonderful especially Niecy Carpenter! She went out of her way to make sure i had everything i needed. Thank you!

So rude there

Niecy is the most respectful, understanding manager there could ever be. She's attentive & can always be found. I love how she greets me everytime w/a smile, knows & calls me by my first name, & also answers all of my millions of questions w/clarity. The Pomona Public Storage site is my second home, & the fact that she keeps it very clean is welcoming. (I just wish they'd fix/open the restroom back up already, LOL!) The prices are good, the other ppl are courteous as well, & the location ulis excellent-right next to downtown, yet it's never too crowded at the same time.

非常完美的服务，友善，耐心，周到

Very much would reccomend this storage space to others looking to find a unit to rent. Niecy is the best! She is fast, professional and very vocal. 10 of 10 forsure!!

Niecy is the best! She is nice, helpful and her customer service is awesome. She makes this location great...Thanks Niecy

I only stopped by to pay rent for another location, and Mellaniece was super helpful and friendly. Thanks !

Went to property and spoke to Mellaniece about packing supplies. She was very helpful in getting me all of the supplies I needed to pack my house. I would definitely recommend this location again.

The staff was very helpful and nice I was able to get exact measurements of the unit to calculate the size truck I needed. Happy costumer right here!!!!

I needed to buy some boxes and had some questions about pricing and sizes of the storage spaces and what nots. Niecy was very kind and patient answering all of my questions in full.

Great Storage service, Guy named Sixx helped me out with the elevator very politely..never had any problems great low key place to store

Great staff very helpful answered all my questions would recommend to my friends

Reason why I really like it there is because the employees are very helpful and Nice people especially niecy she is the one who really is a great employee

Niecy is a nice person and professional. Always feel happy to do bussnes with her.

Very friendly service, always well maintained and cleaned. Definitely recommend to family and friends

I always have a pleasant visit when I come to this location and your employee Niecy is working. She is always personable and professional.

very helpful and fast service.. niecy the employee there is very helpful

Niecy is the greatest! love this storage!

My experience was the best your employee Niecy was excellent very helpful and polite love her costumer service

Great experience with niecy exellent customer service

Bad employees

Like it here,good service fosure

Marisol was exceptional with regards to customer service, and attention to detail.. With her proffesionalism, she was able to get us a unit identified, and all the paperwork completed within 20 minutes... I would recommend this facility to anybody from the college student, to the shop owner.. thanks Marisol!!!

Marisol was very helpful and did a great job.

Niecy & Rick are very good mgrs in your great establishment, but it's getting very pricey for a 14 yr. customer.

Really bad service... the girl on the front desk always has an attitude she leaves the office alot never smiles at customers or tenants. I requested if maintenance could fix my storage door where the goes because some one had gotten into my storage and its been over a week and i asked when would it be done ? careless she responded i dont know .not professional at all . I had better service before when the previous manager samantha was their . so im going to look for another storage facility asap.

Marisol is great! She made our storage experience as easy as possible! She answered all of our questions and was super patient with us! Thanks again :)

I like the service that Ana gave me she was really great service also for a facility and a safe company

Beware of this location, my 1st floor unit was broken into. I received a call saying your units latch was knocked off by accident & that everything looked 'fine' when when the worker looked inside. But when we went there our latch/lock was all screwed up & hard to open which means someone had all the time to work on breaking in. We saw that 4 TV's, PlayStation, printer, 3 large bags of my clothes were stolen among other things. They have people living on the facility. Conveniently NO CAMERAS on the aisle where my things were stolen. This is either an inside job or the people living in their units. Front office workers encourage new customers to give positive reviews on the website but when I went there on the day I found out what was stolen there were two customers upset that there things were stolen as well with no footage. It took 4 hours for Pomona PD to show up for us to get a report & for him to say 'this happens here all the time'. Had I known this place was this poorly secured I would not have gone here OR I would have purchased better insurance because they sure don't care about nothing but your monthly payment. You're supposed to do your part but they are horrible at doing their part. They should let you know from your 1st day there to purchase the highest insurance because things are stolen from there a lot and that people live in their units. Call back was too slow from the district manager Rick Jansen and now I'm over talking to him. I will pursue further action to recover what was stolen from this essentially open to the public to steal your things...Public Storage.

Hours they are open make I hard to get there after work. Also homeless people. Live there during daytime hours.

I love the servive from the people that work there specially from ana she was so nice thankyou for ur service

Lily is very helpful, she was informative and knowledgeable. Public.storage is great choice! Come see Lily for storage needs!

This was by far the best experience I've had regarding storing my belongings! I have tried many other storage companies and quite honestly, never felt this safe. I was hesitant about the location only because of the surrounding areas, however, once I stepped into the office, I felt a weight lifted off my shoulders. The office was clean ,well maintained and it didn't hurt that you have a very sweet and helpful young lady by the name of Marisol who put my mind at ease with her professionalism and the knowledge to answer all my questions without hesitation. I recently vacated and can say that I am leaving a happy customer! the property was always clean, well lit and I always felt secure. I have recommended this location to many of my friends and family. Thanks again!

Cheerful, Lilly Of Pomona off 1st. absolutely a Amazing Person she Read paperwork work to guide me the correct answer of every detail. Very nice I Thank her for letting me know more information about The storage since I'm a new be

I had a great experience renting a storage for my elderly aunt! Lily was very helpful and courteous!

Samantha and lily provide great customer sevice.

Lily's service is amazing. Go here for all storage needs.

Very helpful, great service from Lily and Samantha.

Great service from Lily and samantha

Lily was really helpful!

Best storage in town! Samantha was helpful and great to work with!!!

Distance: here was perfect I was able to keep my storage for year with no problem they were very nice with me coming in and leaving I would recommend this place and if I ever come back to Pomona I will use this storage place and Samantha she's the bomb you know what I mean right so come on and meet Samantha get your storage on late okay

Really friendly and helpful staff. The payment on my mothers unit was not going through due to a her her card expiring and Sam was so helpful in getting us taken care of I really appreciate her patience the great service

Sam give great service ever

I have been using a storage facility for many years and have had so many problems. I recently switched to the Public Storage in Pomona on 1st street, and i feel like I don't have to worry about my things any more. The staff in the office (especially the manager Samantha) have been so helpful and courteous even when they seem so busy. I hope other people will try this storage place if they want good service and peace of mind.

Wow! How special it is to have great people provide excellent customer service! My experience here has been beyond my expectations. The service has always been friendly and it seems like the staff really enjoy helping others. Samantha and Johnny are very kind and knowledgeable. I appreciate good service! Thank you!

Very nice and clean facility, with friendly service and great prices. No problem to recommending them to my friends and family! 5 stars service!!! *****

Hello To Whom It Concerns; I have been ere at this storage site for over a year. I have had the best treatment from a facility The manager Samantha, and assistant John have been super in their approch to what they do. Now recently my unit had been broke into. The staff went out of there way to make certain that things that were left your in fact safe and protected. They looked like it was their own unit that was dealt with. I give them high marks for friendliness and helping hand.