Public Storage Self-Storage Units at 1040 Terra Bella Ave, Mountain View, CA

Jenny is the best, heart and soul of this place, always happy to assist, amazing energy, she makes my day every time I go to my unit to pick up some stuff. Units are very affordable, clean, 12ft tall, safe and secure. Thumbs up all around.

I really like this facility but I have to move to another city. The costumer service from store manager Parvin is 100 % professional. The facility is always clean with lots of space. If thing changes on my side I will come back, I hope Parvin is still running this place.

This place is great. It's well kept, Parvin is great to work with, and it's in a solid/convenient location

Very smooth transaction! Parvin was very professional and knowledgeable. Very Clearly explained all aspects of the rental and using the facility. Could not have been easier. Everything about this was pleasurable.Thanks Parvin for all of your help!

We rented multiple storage compartments for a few years and had a great experience. Pravin was very professional and easy to work with.

Great manager, great facility, very well organized and well run.

We've been using this storage facility for years. Parvin the manager and crew are top notch. They are always helpful and great to work with.

The facility is very clean, with easy access. Parvin, was very helpful.

Parvin has exceptional customer service. Love that access starts at 6am, would recommend

Clean and friendly staff. Close to high way 237 and next to google. There is taco bell on the corner even.

The facility is very clean, with easy access. The manager, Parvin, was courteous and helpful.

Really helpful. Parvin took the time to show me several options and explained everything carefully. Highly recommended.

This Public Storage facility is great. Having rented from here for many years, I'm always impressed with ease of access, great maintenance and awesome staff. The property manager, Parvin, is super helpful and proactively communicates whenever there are issues. Highly recommend.

This is a great facility, and especially outstanding management. They are organized, helpful, and responsive.

Parvin is just the best. Always friendly, helpful and courteous.Couldn't ask for more 100% in my opinion.

Good price for big storage. Fast service. Thank you guys 👍

I had a pleasant experience with this storage site. The agent Jenny was kind and helpful, she answered all my questions and helped me to move in and out smoothly. I would highly recommend this place. - Chen

Good place Manager is nice person.

Parvin and Jenny are very professional, kind, informative, n goes beyond what mgrs do to assist new and current clients like myself they love their works as well as guiding others w/ great assistance n service it is such a blessing to see them a part part of their growth in this company thank you for hiring n keeping them as a team here at Terra Bella I will miss them if they ever go anywhere else

Pravin was very resourceful with setting up rental, and patient to address all queries. Location is very well maintained and very accessible

One of the popular places

Jenny at the front desk was super helpful very cooperative, such a wonderful person

Great service, always feel safe w/my unit here. Mr. Parvin has always been there to offer assistance The site manager Mr parvin always keeps the place clean and neat condition. Whenever I have a favor to ask, always comes with an answer. Thank you, Mr. Parvin. Keep up the good work.The site manager Mr parvin always keeps the place clean and neat condition. Whenever I have a favor to ask, always comes with an answer. Thank you, Mr. Parvin. Keep up the good work. I have any questions. Superb service 10 out of 10 service performance from mr.parvin!!

Parvin is a wonderful site manager. I have had past experiences at other storage sites but he is the best! He is very patient and kind and very experienced in his job.

This is a great facility, very well run, easy access. Manager on-site is very helpful.

Parvin is a pleasure working with explaining the renters process and was very kind.

Parvin is excellent. He has a calm, soothing and reassureing demenor that makes the entire process stress free. I got everything I wanted and more. He patiently showed me all the details. This location is what I wanted because it is so easy to get on and off Shoreline to 85 or 101.

The manager is great he is very nice and also gave us a discount. clean and easy to navigate. Very nice facility and the property manager is amazing.

We have been a public storage tenant here at this property for 15-20 years and feel very safe and well taken care of by the property manager Parvin who is very helpful and responsive to our needs. The property is kept very clean with easy in/out but secured access! Wonderful customer service too!! 🙏

This place was too expensive for us. The manager Parvin directed me and my husband to a property that was affordable for us. Thank you parvin for for honest and friendly service

Clean, safe, convenient storage facility, with excellent access hours and extremely nice property managers.

Parvin, site manager was very helpful & professional. I got to this site right before he was about to close. He took the extra time to show me the units I was interested in. He had me reserve the space on line before I returned the next day, that help lock in the one dollar deal I would have lost if I just walked in the next day. Great customer service.

Always a pleasure to visit the property manager here. My husband has been storing here for ten years and the current manager parveen always easy to work with.

I got good service here. I would definitely recommend.

This PS location is very well kept, clean and easy to navigate. Very nice facility and the property manager Parvin is amazing. He always goes above and beyond to assist with any needs or issues. The staff is very prompt in responding to any requests. I recommend this PS location to anyone who has short or long term storage needs.

Good service here. Very polite manager. Reliable and knowledgable. I would recommend this this place.

Used a large 10x13 unit since 2016 till we moved out of area. Always had good experience using the unit . Safe and secure , clean . Staff have always been super friendly and helpful.

It was a very wonderful experience. Mr. Parvin was very patient with my parents and offered a variety of storage units for my dad's work tools.

I was fortunate to find two storage spaces at this location and worked with Parvin to complete the reservation. My only frustration was completing the online reservation via desktop. It was a bit buggy and somewhat time-consuming, but Parvin was extremely patient with me and we eventually got through it, even laughing at a few points. Parvin is a great representative of Public Storage, really helpful, very responsive, and easy to work with. I'm very happy with our choice of location and service provider. Thank you!

Parvin gave excellent customer service. The man is due for a raise. Everything went well and I feel that my belongings are very safe at this location. Highly recommend.

Excellent Customer Service is always experienced at this location. Parvin treats all his clients with respect and kindness. I feel like family each time I'm at the Terra Bella Location. Thank You Parvin for all your help, attention to details and that great smile. In my Book you are an Employee of the Month Candidate! Karlin Porter & Jessica Stackhouse. Thanks!!!

Friendly Excellent Service! The site manager Pravin was very helpful making everything a easy process and explained everything in detail. He made the whole process from signing paperwork to getting a space easy. I highly recommend this location and awesome Pravin!

Went to go and rent out a unit for my first time, had a great experience at the Terra Bella Ave location. Parvin, property manager was very helpful and kind on explaining things to me. Overall great service.

Parvin was awesome! I was headed to my storage unit to pay a bill and was running late.. about 30 mins !! He was patient enough to wait for me and make sure I got my payment in. He also helped me with proper discounts offered and informed me of the saving I was going to get. He saved me a bunch of $$! Customer service like this is a rare commodity these days!! Thanks PARVIN! Christian D,

Parveen at the facility was incredibly helpful in helping me locate a unit that fit my needs in a short period of time. Excellent service and great customer relations.

Awesome place to rent and management is helpful

Parvine, the property manager at the 1040 Terra Bella facility provided excellent and attentive customer service. He went above and beyond the norm for this industry and with great kindness.

Great short-term rental experience. Starting my agreement was easy online. Full access to the property and my account through the app. Parvin was very helpful when I had questions about moving out. Would definitely rent at this location again.

GREAT LOCATION, CLOSE TO HOME, REASONABLE RATES, HELPFUL STAFF

This facility is very clean and well maintained. Parvin is very friendly, always helpful and provides excellent customer service.

Parvin was always helpful and a pleasure to deal with.

Excellent customer service. Mr Parvin was very friendly, patient and helpful in helping us find what we were looking for.

Great service, the facility is very clean, maintained and well managed. Parvin/Property Manager was very polite, helpful and respectful. I highly recommend this facility.

Pravin is THE MAN. Went out of his way to assist with my move out on such short notice. Cannot thank this place and Pravin enough :)

Great customer service experience from Parvin. Needed to make some changes and he was responsive and the process was efficient and painless.

Mr. Parkin, Gave professional, informative and courteous service as a Rep for Public Storage. THX for appointing him as P.S. employee.

Decent storage but they keep increasing the price by 30% every year!

Parvin was super helpful and fast service much appreciated

I received Good service here, manager is very helpful and knows about the storage business. I would highly recommend. I was helped by Parveen.

Parvin you are really professional and know how you treath costumer .owner from this place is locky to have you take care their business you doing good job

I rent a storage at this location for more than 10 years. The manager at this location Parvin is very proactive and professional, he does provide an excellent support. This location is well maintained and conveniently located.

Parvin was very knowledgeable and helpful. He was very open and honest about questions we asked regarding the facility and very efficient when it came to the rental.

Flexible and affordable at timely manner. Very good customer service by Parvin. Thanks so much ❤️

Parvin is helpful and professional. Great location. Convenient. Recommended!

I have stored at this location since 1998, and have found their service to be excellent. The front desk / site managers — including the current one, Parvin — have consistently been helpful, competent, polite, and professional.

Security safe

Loved my experience renting storage space at this facility. The facility is at a great location and easy to get and out of. The manager, Pravin is super helpful. With Pravin helping me out the entire setup and signup process was a breeze. Thank you Pravin! Would highly recommend this facility for anyone looking for a storage space in the area.

Quick and Easy!

Nicely located, charming manager and a very clean property. One draw back though, place is always full.

Property manager Parvin is very helpful.

We had to rent a storage for a short term at the last minute and Parvin helped us through the process. He showed us several storage sizes available to help us decide what we needed. He took down our information and called us as soon as something became available so we could lock in a storage place before our need-by date. The process went smoothly, Parvin communicated well and was very polite.

Amazing and fast service, thank you Parvin!

Property very clean and beet excellent help MR Pravin is professional in helping customers and more I will recommend to others thank you 👍👍👍

Parvin gave me fantastic service and got everything sorted out quickly and professionally! Big thanks!

I have rented four spaces with Parvin so far and each time it has been a pleasure working with him. He is very efficient and very helpful. He keeps a good eye on things and when I’m working in one of my storage units he would stop by and ask me if I needed anything. I am glad he is the manager here.

For the last ten years I've been with this excellent storage facility, but sadly I'm moving away. But through it all it was nothing less than impeccable service from Parvin who was such a great help! And such a great person to talk to. I Would highly recommend no questions asked

Service and support from Parvin from the initial call to touring the storage units and then to completed renter’s agreement, was extremely efficient and thorough!

Great Service. Manager Parvin is friendly and helpful. Grounds and lockers are clean and well kept. Best is that all the storage units are on street level.

Parvin is a great manager. Great service and very courteous. He was very knowledgeable and patient. I wouldn't go anywhere else.

I really loved this storage facility. Unfortunately I had to move all my belongings closer to San Fran where I now live and work. I was in this storage for over a year and it was great. The manager was super cool and helpful. The place is clean all around and the grounds and pavement are perfect. It has plenty of room everywhere for packing and unpacking. I hope I find another place like this down the road when needed.

Anna was VERY, VERY, VERY HELPFUL and was able to save my reservation after I initially wanted to cancel for having to wait at another location for a non-present representative during business hours. I'm glad I came to the Mountain View location

Stopped by here to I quite about prices for future storage! My goodness they are so sweet and on top of things! Truly customer service orientated

Best service best price you can ask for. Been using this place for ever it feels like. Destiny s by far my favorite employee. Always so happy to help me. Even my son asks for her when we go.! Now that’s great customer service !

Parvin was helping me and my kids to get the storage room. he's very fast and very professional. The things i like about the storage is, very clean and it's less than 3miles from me. Thank you again Manager Parvin for your great customer service! Highly recommend!

Destiny was incredibly professional and helpful. She went above and beyond working with her District Manager Farzaneh to find me the right storage space. Thank you both for the excellent team work! Highly recommend!

Mucho's Gracias Destiny por moy bien servicio! 🥰

Destiny G helped me so much she is so amazing best customer services would give a 10/10 thank you

Thank you Parvin for all the hard work that you do

Manager, Parvin extremely considerate and helpful each time he interacts with all customers. I have been a loyal Public Storage renter for many years, Parvin all greets members with a smile, Thanks me for my business and asks how is my day doing. He does everything within his power to provide excellent customers service. Parvin deserves 5 STARS out of 5 Stars'. Thank You Parvin! Karlin Porter

Great staff service!

Staff is very friendly and location is perfect for what I need. Clean, quiet facility. Professionally managed.

Great staff and great service!

Great facility, friendly manager and staff! Would definitely recommend!

Facility is clean, in great condition and the staff are attentive & excellent. Overall great experience and a pleasure working with them.

Top rated Public Storage.

Great storage experience. Super customer service, efficient set up, clean facilities. Parvin was wonderful to deal with and an excellent representative of PS. Definitely recommended and thanks!

Parvin was great to work with in helping me find a storage unit to fit my needs. He went above and beyond. I appreciated his excellent service very much and his competitive pricing. I would highly recommend this facility for your storage needs!

Great customer service I went to this public storage to ask about some prices and I was helped by Destiny G she was able to answer all my question she was very helpful now I know where to store when I finally decide to move in to storage thank you Destiny

My brother wanted to store some stuff so we went to ask about their pricing and I was helped by Destiny , she was able to answer all my questions and she was very polite. Thank you.

This public storage unit is a great location, very close to my house. It is clean, easy to find unit (storage space), and very friendly service. The hours of entry is very convenient. Parvin was very helpful, honest, and answered all my questions with integrity. You are the BEST Parvin!

I'm not one to write reviews however. I came upon Parvin, at Terra Bella in Mtn. View. and not only did he show me several units in various sizes he also took the time to explain the various units based on my needs that would have least affect from noise of the freeway and away from the wind. Although I rented from another PS facility that was an inside facility base on Parvin's suggestion. I would most definitely suggest Mtn. View if looking for an outside facility and ask for Parvin as he appears to take pride in his facility.

All around great experience with public storage. The people at two locations I called in Modesto were both very friendly and helpful on the phone. The person I talked to through the corporate number I called to make a last minute reservation change was understanding and accommodating. My in person experience with Parvin in Mountain View was also good. He was helpful, fast, and well informed. Compared to the nightmare uhaul and moving generally are, public storage was as convenient as you would hope storage to be.

What an outstanding experience! The facility is very clean and the staff are very friendly and accommodating. Parvin was outstanding, very professional. He went out of his way to make sure everything worked out perfect for me! Thank you Parvin!!!

False advertising! - They reduced the operating hours « due to COVID19 »... yeah right, but they forgot to reduce the rate accordingly too - When you make a reservation, they say you “LOCK in this rate” (in capital letters) but I just got an e-mail with a ~10% rate increase not even a year in... so how is the rate locked? It’s not! They will probably say it’s a misunderstanding but it’s on them to be clear in their marketing materials. I feel betrayed and this is unfortunate because beside these dishonest practices it’s a good storage place and the on-site staff is awesome (Hi Parvin, Toby) I wanted to stay long term but reconsidering my plans. 10% increase every few months will not be bearable. Most reviews seem to be from people who rented short term. Coincidentally this happened right after when I asked (politely) if there was another storage unit available. So... do not talk to the staff, or apparently you’ll be punished for it 🤷‍♂️

Pavin was great. Property was always clean and feeling safe. This is one of the best storage properties I have used. Thanks,

This facility and more so the manager Parvin have been more than amazing to us. Due to Covid-19, I was forced to close my business and needed to immediately move all of my equipment into storage. From the moment I arrived, Parvin was extremely helpful, kind and accommodating to the best of his ability. He went far and beyond with his efforts to help. This place is super safe and he patrols the facility like it is Fort Knox. Thank you for all of your help Parvin. You are awesome. I highly recommend this storage facility to anyone in the area. Super clean, and very convenient location. Prices are very reasonable, all units are drive up which is also nice too. 👌

We reserved on line and got exactly what we needed. Parvin was very helpful and informative. The property is clean and well maintained and the unit was spotless. The location is good because it is easy access with car and little traffic.

Toby was really friendly and patient. She helped me a lot on the check in process!

Great experience renting a unit here. Parvin was helpful, friendly, and effective at checking me in. This place is more secure than Fort Knox, I feel very comfortable with my belongings being stored here. You can reserve your space 30 days in advance, and make sure to keep checking the prices as your move in date approaches because if the price drops, you can easily re-book at the new price, and the prices change daily.

Fast and high quality service. Friendly guy.

Parvin is an amazing manager who walked me through the onboarding process intelligently and intuitively. He has amazing knowledge about the company and branch and was able to answer all my questions. I felt I was in a safe pair of hands at all times and can not recommend this branch more. The storage units are also great!

lovely staff, parvin was very helpful and showed me everything and helped me get seattled

The folks that work there are friendly and efficient. Parvin and Veronica were super helpful. I've rented here off and on for 15 years and things have always run well! Thanks.

Toby was super friendly and helpful. Made the moving experience much easier and pleasant.

Very convenient drive-in (comparing to other multi-level facilities), friendly staff. Thanks, Parvin!

Efficient Friendly Service

This place is great. We have 2 spaces and the staff is so helpful! I dealt with Toby and she was so easy to work with!

A convenient location, at least for my wife and I. Almost no problems in the months we rented here (about 9 months). The one minor exception was when they painted (which is a good thing), but my wife was unable to open the latch due to the paint (but staff helped her, which is again a good thing). Note that the hours Google lists are the office hours, if you need to start or end a rental. Once you have your locker, you can get to it from 6am to 9pm every day.

They haven't fixed the bathroom here in months. There's really no excuse to leave it broken this long

Excellent customer service offered by the manager Parvin at this location of public storage. He is very helpful and friendly person. Overall experience was very smooth and processing was pretty quick. He took us to the actual storage unit, explained things in detail. I definitely recommend this location if someone is looking for storage space in this area. The storage unit was very clean, access was also easy.

We find this storage facility to be well located and very user friendly. Parvin went out of his way to provide excellent customer service.

Pravin was extremely helpful at my time of need! Customer service is 5 star service!!

Parvin provides excellent customer service. I met him when I moved from Tucson to the Bay Area. He was extremely helpful and professional. He stayed a half hour past closing time to accommodate me with good cheer. Just recently he made a special trip to the Sunnyvale facility to drill open my inoperable lock. Public Storage is lucky to have him! Thank you!

Awesome Service and Great Location! We needed a storage which has drive up access in a good location and fair price. My husband and I have been searching long for a great location close to our address but couldn't find one because our location comes with a price! This might not be the cheapest one's out there but this fits the budget compared to other places with smaller units then on higher price cost!This location has good size units, drive up access and not as expensive as compared to the ones in similar location. The Manager on site PARVIN is awesome!! I can truly feel that we found the best place for our storage needs and will be at ease knowing this man and his family just live around the area and will be closely and easily available in case we need them! Parvin provided such an amazing customer service! very knowledgeable, reliable, accurate and patient to all my questions and inquiries! I just drove by to see the place and their storage availability, and the moment I stepped in he was able to help me out and openly answered all my inquiries! Glad I found and gave this location a go and will surely be using their facility and service for long time! You can't beat the cleanliness, openness and location of this public storage plus an awesome manager gives it a more secure feel that we are in good hands! Thank you so so much Parvin, I really appreciate the help you provided me up the moment I finally signed to get the storage that is perfect for our needs! Thank you!

Helpful and responsive service. Had an easy time checking in and setting up my unit.

Excellent service. Even better property manager (Pravin). I can’t think of a better place to store my household items than at this property. Pravin keeps that place super clean.

Parvin excelled in customer service. He was patient and attentive to individual customers’ experiences and helped alleviate the frustrations that arise from moving. Moving and choosing the right storage for specific needs can result in anxiety and frustrations. Parvin remained calm and responded with positive language and firmly outlined company rules and helped ease through the moving transition. Parvin was patient and took the time to listen and fully understand my specific circumstance. And in being mindful and attentive to pick up on what was being expressed and figure out what was needed. Parvin's ability to empathize and craft a solution that steers things toward a better outcome can often make all the difference.

I like your service

Convenient location. Great service. Pranav runs the place and he is most cordial and accommodating person.

Tobey went to bat for me when my space was on the auction block. Thank you for her customer advocacy!

Great storage! Very clean inside and outside, good organized. Thank you Parvin for really good deal and amazing service!

Toby and Parvin were professional, helpful, and a lot of fun to do business with. Also only $1 for the first month rental, the cleanliness of the entire facility and the nearby location, made it very easy to choose this Public Storage facility.

Parvin at Public Storage was very helpful. He answered all my questions and gave me tons of information and insights about the unit. He made things very easy for me and he was very pleasant.

Parvin was very informative and professional. I was shopping around for prices. He was my first stop. He was so detailed that I decided I’m going to rent at his property. You pay a premium prices but at this property it’s worth it!

Parvin was incredibly helpful and got me the best unit for my situation. Great location and great service. Looking forward to doing business with again.

Easy, simple and quick for the ideal unit. We needed a big unit 10x32 and this was the only facility within easy driving distance. Service was first rate. Everyone we dealt with was courteous, informative and treated us with dispatch.

Exchanged money for storage. Overall very good. It is obvious a few people are living here and management doesn't care. People are nice though and we didn't have any problems / concerns.

The store manager Parvin was very nice and helpful. I love to go back to use their service in the future.

Parvin is so helpful and easy to work with.

Parvin was very nice and made getting a new unit set up easy

Fair pricing and great service! Parvin was really helpful. Happy to have found this place.

This location is totally fine, Public Storage as a company is horrible. What you need to know is that their advertised rates are merely promotional rates for the first 6 months, and after that the monthly rate is raised by 30% to match the other local companies. So, if you need temporary storage, this place is fine. If you need long-term storage, just know that your initial rate will go waaaay up in a few months and then every year after that. It’s just their business model, but I hate that they try to hide it. It feels like a scam.

Ann was great, really helpful. Thanks.

Ann was extremely helpful and accommodating! She was super knowledgeable about the products needed for my unit. She was also very patient with me while I was stressing about my move.

I highly recommend this PS. Peggy and Ann are professional, friendly and keep the place spotless. I’ve been in various other Public Storages but this one is the cleanest and most well run that I’ve been in.

The customer service here is fantastic! The only issue I had with this place it seemed like the prices would go up every so often, and ultimately I had to move out. My rent started at $90/month and ended at $160/month. I had a really great price to start off but the price almost doubled in less than a year of renting there. I can understand the demand was increasing but the prices seemed to increase almost by $20 quarterly. Other than that, the people working there were always professional and even did courtesy calls to make sure I paid on time. I would give 5 stars for their service but as far as pricing goes I had to deduct one. Just wished it didn’t increase so often.

Ann is awesome and efficient! This place does a great job, super clean too

Ann was great, very efficient and very nice. Super good customer service!

Thanks Peggy and Ann for always being helpful. These ladies are always very nice and keeps smiles on their faces!!! Great Customer Service above and beyond!!

Peggy and Ann were awesome and always smiling. Kind. Thank you

We rented a 10x20 ft storage unit at 1040 Terra Bella Public Storage for six months to bridge selling a house and buying a new one. The unit was clean and secure. Customer Service was great and Ann made the whole process easy.

Peggy and Ann are always great. This place I clean and secure.

Peggy and Ann are excellent manegers

Both Peggy and Ann were so helpful they explain everything in detail showed me around, they are truly great employees very pleasant to work with. My experience was very enjoyable!

Ann was great to deal with. On the last day of the month she stayed 10min past close to close my contract and let me out so I would not be charged an extra month!

Great storage location

Ann

Ann the manager was very helpful. Great service.

Ann is fantastic - she got me in and out fast and was a pleasure to work with!! Happy that you have such great team members!!!

Anne was very helpful and pleasant to talk to. We were actually upset about an issue that one of the other public storage workers had created for us but she handled the situation very well and we left pleased by her attentive service.

Great location just of the freeway and friendly staff - Ann was particularly friendly and helpful in the office

I needed 170 extra large boxes for my company and Ann the sales associate was very helpful and accommodating. She was fantastic!

I’ve got a last last minute storage and the service I received was wow! All that was thanks to Ann (her customer focus, skills and helpfulness deserve 10 stars), she went above and beyond over the phone, explaining me and letting me know that all things will be set ASAP, she even postponed her lunch break to assist me on getting the storage unit (found out after i finished all the paperwork, checking the unit etc). Overall great first experience at Public Storage mostly thanks to Ann. Will definitely be back! Highly recommend.

Very friendly staff, and Peggy took time to show me around. Spotless public storage, nothing as any other public storage locations. I’ll definitely recommend this place.

Fast and helpful. Went out of their way to help.

Ann is great, very kind and precise!

I'm a long-time tenant, and have dealt with Peggy many times over the years. She has always provided first-class customer service. The property is easily accessible, and always clean and well-maintained.

Peggy is great. She found me a unit bigger than I was expecting for less of a price. Very happy with the area as well.

Peggy is awesome! 15 minutes till closing, we went in to see what availability they had. She was super helpful, friendly and funny, too. Too bad this location did not have what we needed. Thank you, Peggy!

Great customer service!

Peggy, the property manager, does a fantastic job of keeping this place very clean and well-maintained. It's especially amazing because most of the units are the outdoor, roll-up type. The last time I stopped by to pay, her other customers had brought her some flowers and the local, daily paper. She's always professional, efficient, and completely focused on customer service. It's no wonder her customers are so happy. I highly recommend storing here.

Location is excellent with easy drive in access. Store manager is very friendly, and gave us tips on what size unit we need, how to store stuff, etc. Move in was hassle free and with an access code, you can access the unit anytime you want. Just get a torch and a ladder in case you want to retrieve boxes way up high inside the unit!

Peggy is amazing, she always takes great care of customers.

Peggy was a life saver when I needed to make a last minute transaction! She's the bees knees!!

Friendly Staff "Peggy" and clean premises.

Peggy was the best. She was extremely helpful when it came to dealing with my storage needs and personal situation that promised to make things difficult, accommodating both me and my ex-girlfriend in a manner that was both professional and courteous.

Fantastic wonderful place clean no trash in Geneva where the great staff they friendly kind lovely place you are to come in with your stuff in one of their units

Spoke with Peggy. Staff is very friendly and helpful

One of the best customer service I have ever experienced. :) Peggy was really friendly and very kind to help us with our units. She even stayed late beyond the normal working hours to help us with our unit. Really appreciate the gesture. Keep up the good work! p.s got a fun ride on the golf cart too. Highly recommend this place!

Peggy is super helpful! I really appreciate her for taking extra time and giving us the space just in time. Thank you!

I can’t recommend this storage complex enough. Within 15 minutes of closing, Peggy was kind enough to help us get a unit at a great rate and in a short amount of time. She was so happy and helpful and really came through in getting the best unit for us. Peggy was a lifesaver!!

Peggy is amazing!!! She is such a good manager and so so so very helpful. I will give her 10 stars if I could. I had an issue with dates and timing and she wAs helpful, responsive, communicative, and understanding. I can’t recommend her enough!

Great customer service ! Excellent storage facility! Peggy was awesome to work with and made everything smooth and easy .

Great location outside drive up unit very easy for the move .

Love this facility all outside unit and makes everything so much better and easy access. Stop by and look for Peggy .

This is a wonderful storage and Peggy is a wonderful manager. The units are on the ground floor, nice and clean, with a convenient car access. I got 50% off in the beginning of summer, which is a great deal. Best storage experience ever!

Jennifer was AMAZING! We had a complicated multiple account issue and she both resolved it and helped me to process one closure. She was patient and informative. Much appreciated!

I got a great deal on the Labor Day sale. I am brand new to the property, so I cannot say too much about my experience yet. But, the reservation and rental experience was great. The online interface allows you to hold the space. Once I arrived at the property, my space was ready to be viewed, clean and what I expected. The customer service was really great. Parvin was polite, thorough and very helpful.I felt welcomed and at no point did I have any misgivings about my decision to rent. I look forward to accessing my storage space and believe it will be quite safe there.

Parvini was professional, gave me all the info I needed, and got me in right away thanks to a quick on line referral from Elsie in Palo Alto. Thank you for great service!

Thank you Peggy and Parvin for awesome job you do with my storage locker. I also wanted to say both of you are very happy people to do business with thank you both so much.😀

Parvin called me to confirm my appointment, when i got to Public Storage ,He explained everything too me . The customer service was GREAT.

Both the front office guy and the office manager were very accommodating to my needs. Highly recommend!

Both Peggy and Parvin have given me extraordinary customer service. I cannot compliment them enough. Having been a customer for 5 years. I have received nothing but outstanding service from them both.

Peggy, the nice lady at working that day helped my friends a move in just before they closed on a Sunday and with a smile. The locker was clean as could be. Highly reccomended.

Peggy is awesome! She helped us a lot with getting a unit! And it’s open till 9 PM!

Peggy is great. Very helpful and has good followup

I had the best experience at this place! Peggy is wonderful, polite, helpful and made me feel so welcomed! I think I will just have to come and visit often! Ani Varro

Peggy provided an exceptional service to us. She explained all the options, showed us the storage unit, helped us pick the packing materials, and simplified our decision. It is rare to see someone so committed to their job and to the customers. She followed up on the phone to confirm all the details, and ensured we are covered well for our upcoming move. Thank you Peggy! You are awesome.

Peggy is one of the hardest working individuals there. Every time that I see her, she is helping people, cleaning up the grounds, or just stopping by your storage space to say hello. She has been super helpful since day one. This place is definitely the best and super convenient. She is what makes this place great!!! I am not kidding. Management needs to know this.

Great service! Peggy was very helpful and friendly. Thanks!

Great service at this location. After reviewing the reserved unit, I had some hesitation whether my items would fit due to a slight discrepancy in size. Parvin was very helpful explaining all my options to make sure my storage needs were met. Ultimately, I moved forward with the unit knowing if I did have any problems the staff would be there to assist. Just one side note on this location, be aware the access hours are limited compared to other storage facilities. This wasn’t an issue for me but might be a concern for others.

Parvin and Peggy are great to work with.

Sorry, but I can't recommend public storage. Unit got broke into and they had time to dump everything out, go through it and throw it all back in... Use PODS instead. If you are going to use public storage make sure the unit is in full view of the cameras if they have them and photo inventory everything you put in the unit.

The prices go up after you get your stuff there. Very dusty

Great customer service from Peggy and Parvin. They were very communicative and helpful the entire time we stored at this location. Very safe location as well.

Peggy and Jarvin are very helpful and made the process of renting storage easy. A friend used this storage location and has been very happy with the service and security. I highly recommend this location for your storage needs.

☆☆☆☆☆ 5 STARS This is a add on to my original posting. For whatever reason i'm unable to give it 5stars like i wanted. 03-22-2018 Been a long time renter here. Have had several different units as i increase in size. And each time with exceptional eaze. The staff there truly cares about there clients. It shines thru in everyway. Peggy is my favorite. She always has a smile to share and a ear to lend. The location is real convenient and the units are easy to access. I would highly recommend this location if your needing A+ Customer Service.

Very FRIENDLY mngmnt! impeccably clean facility! well organized/laid out & SUPER secure. I'd HIGHLY recommend this facilty for your "extra space" needs!

I came to this location while visiting a friend in California. I recently moved out west, leaving some of my things in a Public Storage unit back east. Long story short, I needed Peggy's help to transfer some documents back home and she absolutely jumped through hoops for me. The customer service was excellent, even with my difficult requests. She was willing to help in any way she could, and made sure she understood the situation before making suggestions and got back to me right away as I needed her. As a general customer of Public Storage as well, the company as a whole has been helpful, flexible, and fair continuously.

Great location and everything is on first floor so very convenient. Peggy is a great property manager, on top of everything. No issues with this storage so far at all.

Peggy is absolutely fantastic, we had a huge issue with the unit we first rented that the door wasn't holding up in place and kept rolling down. So she suggested we move into another one, that was really considerate of her, so that is exactly what we decided to do. Even though it did cause some hassle, but it was a great option. Prior to us moving into the new unit Peggy made sure that everything worked correctly and she even cleaned that unit inside from dust. We are really happy with our new unit. Huge shout out to Peggy for making it work out.

Couldn't be happier with the location. Everything is spotless and well maintained, the staff are courteous and professional. My friend is very tall and he couldn't even touch the ceiling of the storage space if he jumped! Best value in the area, just call and ask for Peggy and she will help you out.

All their units are able to be driven up to so there are no elevators or hallways to navigate. The whole grounds are spotless and Peggy and Paruin are really helpful. They take the time to find the right fit for your needs and they are familiar with the rates for all the competitors and can give you the best deal. Very professional and great customer service. I work at the Bayshore Cafe on the Scientology Campus so they are just a few doors down from me making it super convenient. Would recommend to anyone.

Many of my friends use this location as well because of the great customer service. Even though the location is convenient the main reason I go here rather any where else is Peggy is so reliable and is always happy to help in any way she can. You can't that every where nowadays and you can tell that she really cares about her clients. She takes her job seriously and even told be she was looking at doing local courses in communication and business to ensure she is at the top of her game. I would hire her if I could! :)

Was on line, signing up, and my phone rings. I'm not even finnished with the application, and it's Peggy, from Public Storage. I go over to the facility and in minutes I'm looking at the unit I'm going to rent. She is absolutely marvelous to deal with. Such a breath of fresh air here in the Silicon Valley Nut house. It's almost impossible to find people who treat you this well around here. The place is spotless, and we'll laid out. So glad I found it.

Parvin was great to explain every little detail and to show us storage unit in advance. I would think that making facility accessible ro longer hours would help a lot.

My colleague and I used this the storage facility and the place and service was excellent! Peggy is wonderful to work with and the storage facility is excellent. I highly recommend them.

Are you open on 2-19-18? Presidents Day ?

Have used this facility for a long time. Besides a great location, my stored items have been well protected and preserved after many years of storage. Staff have always been very friendly and helpful. Also have a range of storage locker sizes. Highly recommended.

Great help from Parvin!

I looked at multiple storage units with the ability to store my car. This was the only place that had the ability to do so since it has garage type doors. Peggy was awesome and answered all my initial questions. She even gave me a courtesy call when my first payment was due and also explained a few questions I had about payment. Paruin helped me close out my unit and was very helpful as well. The only downside is that you can not do half months but have to pay for the full month.

Parvin was very helpful in showing me my storage space and setting up my account. He was very thorough in explaining all aspect of the lease agreement and billing practices. He didn't waste any of my time. Customer service was excellent.

Peggy is great. She helped me move a mattress out so I could sell it even though it was closing time.

Peggy at public storage is the best she is always willing to help. She helped us rent a really wonderful unit in a convinient location. She is always there to answer any questions and give good advice.

Parvin puts so much work and passion in running this facility. I could live here!

The location is very convenient and the staff (Peggy and Parvin) are friendly and professional!

Wonderful facility, only the hours of operation are somewhat limited. The property manager Peggy secured the storage in a different property for me with longer hours for better price. She was polite, humorous and very helpful. Wonderful place with wonderful service!

I have had a wonderful experience at this particular Public Storage facility. Not only is the facility clean, but the customer service exemplary. I had particularly tight deadlines to get into my new unit and Peggy the facility manager was right there with me every step of the way to assure me in getting my needs met for the timing. Parvin the weekend relief manager helped me with well advised continuing administrative details. Having a disability, this attention to customer service is invaluable keeping me functioning with ease. I highly recommend this location.

Great customer service! I needed to have a PODS delivered to the facility (so I can ship some of my stuff back east) and site manager (Peggy) was very helpful at coordinating where I could locate it temporarily so it would not be in the way for anyone else. She also helped taxi me back through the facility to the front office to so I could get additional supplies. Really appreciate the kindness and support!

They recently changed the hours so this place closes at 6 p.m. and that really bothers me, because I'm usually working during the day and can't make it out. Would not recommend unless you can work within those hours

Great! Everyone has always being very helpful, particularly Peggy and Parvin!

Mariella! What can I say she made everything so easy and was super friendly. She gave us two options of storage unit locations which was great. Overall I am totally happy with everything and the in and out was simple and painless.

The timings are limited that are a little issue which prevents me from giving 5-stars. But overall not an issue.

I am so glad to have this place as my storage place. Peggy is always so pleasant and never fails to have a smile on her face. I would reccomend greatly to anyone having a need to in getting a storage to go to this wonderful storage place is always clean. Peggy you are great!!! Just in case, my name is Albert Torres And I give for stars for the costumer service.....I highly recommend this place....its amazing

I needed a bigger unit after renting a smaller size. Peggy was super helpful and made the transfer. I love how this facility is all ground units. Manager Peggy will make sure you get exactly the unit size you need.

The Unit I rented is like any other Unit and I have been renting there since 2008 when I discovered that I can store my things in the identical size Unit in another Public Storage location for $110 a month cheaper. When I asked about this I was told that it's based on the location and that threw me as this location is in an industrial area while the other is in a nice neighborhood. The other PS has a broader time range to access and the units are newer and yet this location is much more expensive. I had few interactions with the managers throughout the time while I rented but I recall having to go back and forth to take a copy of my husband's military paperwork because they didn't know why they didn't have one on record and they were audited. If you don't need to access the Unit on a daily basis I would recommend looking at Units just 8 miles away where its much cheaper and especially if you plan to store your things for a long time as the rent goes up regularly.

Super easy to use and very friendly service! I loved how easy it was to access the unit at any time. I felt very confident leaving our valueables there.

Location is convenient, the site is tidy and the units are clean. Peggy runs a tight ship, is organized and is extremely helpful; she's the reason I am renting my third unit at this site.

I was helped by Parvin on my move-in day and he was extremely helpful. The storage unit is large and easily accessible. Recommended!

Conveniently located

cool place

Useful

The manager Peggy there is awesome gave me exceptipnal customer service met every accomodation to her best. I highly recommend this Public Storage

I've never rented a storage unit before, but Peggy made it extremely easy and fast. Price is reasonable and the location seems super safe. Best of all, the recycling center is just down the block. The unit is exactly what I needed! I would give this place 6 stars if I could.

Thank you Peggy for offering such excellent customer service!!

It's a storage place,but just like anywhere else,with Peggy there,she's a good people.

Peggy has been very professional starting from the moment I first contacted Public Storage to the day I moved in. She has been very helpful in helping me to resolve issues; and with her assistance my move-in went smoothly.

Both Peggy and Jennifer were very helpful and courteous. They helped me set up the account and showed me the unit. Can't ask for more.

Peggy is super nice! Great environment to store you stuff

Peggy was very helpful AND realistic about the situation. Can't ask for better. As for the space, it wasn't protected from flooding. Peggy advised sandbags and plastic sheets; fortunately, my stuff was in plastic containers and placed on Elfa freestanding away from the pools that formed; unfortunately, some wood shelving did not get off so lightly. So be warned and prepared with containers. Peggy will put you wise. Get a proper broom and a pan and brush to clean out. You'll need the broom to brush down the cobwebs and the dirt on the door.

Facility Impeccably clean, secure, very well-maintained. All the units are drive-ups, which is an extreme convenience. Most places charge extra for that convenience, but this location's prices were actually *lower* than all the other competitors I surveyed. Units My unit was completely clean and clear of any debris or dust when I moved my stuff in. California experienced unusually heavy rains thanks to El Nino this year, but my storage unit stayed completely dry throughout all the heavy downpours. In fact, my condo leaked, but my storage unit did not. Management The clean, professional way the place is run is thanks to Peggy, the facility manager. She is highly efficient while still radiating kindness and good humor. No high-pressure tactics that make you feel uncomfortable, just smooth, efficient service with a great attitude. Things are done promptly, on time, with perfect follow-through.

I came here from North Carolina, since I've arrived in California Peggy has been the nicest person I've met. She was very welcoming, kind, and generous. I was having a pretty bad day up until that point as well. I work on the customer service side of the house and I know good Customer Service when I see it, and Peggy exhibits that through and through. Highly recommend!

Peggy was very helpful in setting us up with the unit and supplies we needed. Highly recommend this facility for your storage needs!

I happened to come by the Public Storage shop on Terra Bella, lookong for supplies to organuze my garage. The saleslady Peggy was super helpful, showing me the various material choices, even tips to get my project done. Thanks a lot, Peggy!

Easy access no traffic

Peggy is awesome. She really helped me get everything I needed for my storage unit.

I was in a very tight bind, and Peggy at the terra Bella location provided me MUCH needed assistance. I truly have enjoyed working with Peggy as her friendly and bubbly personality has really eased the difficult situation that I have been experiencing recently .

I stored my stuff at this place for more than a year. In general, it's really good. Safe, clean and easy. Also, I want to say a special thanks to Peggy. She is very kind and an amazing person to help me with everything I need. I would recommend this place if you need a storage room.

I like the location. It is very close to my house and Peggy is a very nice person. She was very courteous when I needed to purchase a bigger storage.

Great facility. Very helpful staff. Peggy is super helpful and very nice. Thank you!

Peggy is such a wonderful helpful to all my transactions. Good PR which is very impt when it comes to customer service. I highly recommend this storage place. I have been a customer.in this place many time. Every time I needed a storage I always come back here because the way Peggy treats her customer. Nice smile bubbly attitude makes you feel at ease when you go home..

Peggy is nice. But .... their rates are more expensive than all anther storage in the area.... by 20-40% i use to have a very big storage unit there and in the winter water got in to the storage unit. her manager was not helpful at all as well !!! i would recommend to do more research b4 ordering here a storage unit .

somehow, heaven was kind! this is the first public Storage location the employees were professional, and kind and went out of their way to help me find a better location for my needs. Especially Bianca and Peggy were extremely patient with customers like me. I got everything all info that I needed. the place was clean and safe. I loved it!

Peggy at Public Storage on Terra Bella in Mountain View, CA was so helpful, professional, and friendly. Peggy is very knowledgeable and was able to very quickly offer options that fit our needs. The storage facility itself is clean and well maintained.

awesome rental.

Great costumer service. I was help by Peggy and she is so friendly! She took me to see the storage signed the lease and i was set in less than 20 minutes. More stores need people like Peggy.

This Public Storage facility is very well maintained. It is clean and secure, and Peggy is friendly and professional. I can recommend this Public Storage location highly to anyone needing to store things. There are plenty of different size options to suit any need.

This is my first time using one of these storage vendors. I have to say that Peggy and the team at Public Storage have gone out of their way to make sure I felt comfortable and secure about leaving my belongings there. When we started the lease, Peggy explained everything and left no questions unanswered. Perhaps my favorite thing is that I saw a mother duck and several ducklings that were stuck on the property and they became separated... Peggy reunited the family and they went on about their business. Besides the heart-warming story, the fact that she noticed the tiny ducks on the large property shows me just how carefully Public Storage is watching the property and my belongings. +1 to Public Storage @ Mountain View. Highly Recommended.

Peggy was very helpful and give me some different advices for what storage size i needed. She has great customer service.

Peggy is the bomb employee. While I was at storage Peggy saved a Hurd of little ducklings. They were falling into The gutter, so she called authorities to have them saved while she was maintaining the grounds with customers needing attention. She handled everything with TLC. She is my hero for today.

I found a costmer service very nice Peggy was helpful...

Big thumbs up for Peggy at Mountain View Public Storage. She has always been very friendly & helpful. Also, please fix the door problem, our unit has roller door at front that's missing the rubber stripe, whenever it rains, the water gets in.

This is a nice place and peggy she is so friendly. She do Good service

On December 2, 2014, my storage unit flooded. I was in panic, Peggy helped me through it and I am so grateful for her help. Thank you Peggy for your professionalism. Kenny Ranieri

Peggy was very professional and nice. Great customer service and informative.

my experience is fantastic customer service from Peggy was fantastic will recommend to all my friends.

Big thanks to Peggy the site manager, she is very kind and stayed late to finish my paper works even when I arrived at their site after 18:00 their closing time. Great service and definitely will recommend to others.

I am not so sure about the corporation itself (not a fan of some of their more rigid rules and computer system inflexibility) but Diane the onsite manager is great. She went out of her way to help me coordinate my move from Los Angeles. Because I couldn't come in person before the move, she was super helpful on the phone and when I got there she very graciously helped me look at a couple of different units to make sure I had the right one. The location is good and very secure and everything is clean and organized. I felt safe. Thanks again, Diane, you were very accommodating and I really appreciate it.

A great storage rental location! This is the second time I've used this facility, and both times I had a fantastic experience. This time I was helped by Peggy, who was really professional and very pleasant to work with. Highly recommended.

Diane the on site manager is very courteous and knowledgeable. She assisted me in suggesting appraisers for valuing the contents of my current unit and leased me a smaller extra unit across the way.

Pretty painless and easy, worked with Peggy

Excellent customer service, friendly and helpful. Very positive interaction with Diane -- she really went out of her way to ensure customer satisfaction. Highly recommended!

I appreciated the help that Peggy and Diane provided in getting us set up with a storage unit. I love that the units are drive up and come in varying sizes. Peggy was available to show the unit and prepare for our move in and Diane was there on the move in date to make sure all the details were taken care of. She made everything easy to understand and I am confident that this is a good location for me.

Worked with Diane and Peggy at various times, who have great customer service. The great location and easy access, clean units, etc. was all stellar. I was a little less enthusiastic about the price, but then again it is in Mountain View which has more expensive real estate than other South Bay areas. Additionally, there are no automatic fire sprinklers in the units in this location--not a huge deal, but something to think about.

Quick and easy! Peggy at the front desk was super friendly and helpful.

I just returned from my first meeting with Diane to secure a storage space. She was totally awesome! It is the first time I've rented a storage unit and she was very patient and helpful with all of my questions. The place was clean, organized and very well run. My storage space is convenient, clean and very accessible. I don't know how long I'll be renting the space, but I know it will be a very good experience. Thanks, Diane! I look forward to chatting with you at a later date!

Great service, thanks Peggy!

Clean and friendly facility! Diane in the front office was especially helpful and patient after I had gotten lost and frustrated. She was so kind, and went over prices and services more than once, and was an incredible joy after a long day of moving and packing.

Diane is very helpful! The location is great and the service is great.

This is a great storage facility. It is evident that Diane takes pride in maintaining a beautiful facility and providing excellent service. The grounds are very clean and it is overall an ideal experience.

I've had a most positive experience at this public storage. Special thanks to Peggy and Diane. Great customer service.

Peggy was super helpful, gave us a tour and got us all set up with the paperwork. It was all very quick and easy!

Nice and clean place . Pleasant and professional staff. Peggy and Diana: you are the best :-) you put a final dot into my 3000 mile relocation trip :-)

Peggy kept the office open late to accept my unit payment. Service above and beyond!

Peggy was very friendly and help me with my stuff, so I highly recomend her!

My company is very close to this facility and we have multiple units there. Diane is awesome, super helpful and very thorough processing our multiple accounts. the place is always clean and the automatic doors and codes have never failed me! I highly recommend!