Public Storage Self-Storage Units at 1909 Old Middlefield Way, Mountain View, CA

Unattended property with a kiosk to check in. Charged me for a lock I did not need and said the property manager would reach out to refund me for it. But haven't heard from anyone. Location is dirty and not maintained well. I am only using for a month and not storing anything of value. Definitely expect better for the prices of the units.

We booked on-line expecting a very automated service, but were very pleased to receive a phone call from the facility manager double-checking to see if we had any questions or issues. All-in-all, it was a very good experience.

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Property was unsecured and gate was left open. The property manager was not available to address this. I would not leave anything here as this company is extremely unresponsive to security threats.

The nicest management ever! They’ve texted and even called me to remind me to update my credit card info and avoid a late fee. How awesome is that?

Jenny was very welcoming when I arrived. She has excellent customer service and a happy spirit. It's important to have GOOD customer service and to be personable. Thank you Jenny. Happy New Year!

Great location and staff! Property is always in good condition and staff is always helpful when needed.

I really enjoyed the location of this facility and the customer service was top notch.

In order to show me the possible storage units, the staff made a special trip into the store. They were kind and gracious and left me with the feeling that the units are well guarded and looked after.

I have nothing but positive things to say about this storage unit because of the amazing district manager, Farz. I was stuck in a sticky situation because I not only lost my keys, but the office on site was under construction. I was majorly stressing out about getting my stuff out in time for the next billing cycle, but when I luckily was able to get ahold of the district manager she took care of all my concerns within hours. Amazing response and great customer service! This could have been a very bad customer service situation and Farz completely took care of me. I will definitely continue to use public storage for my future needs.

Jenny is very nice and helpful! The units are clean. And the bluetooth gate access is very convenient

Since the day i came to check out this public storage facility the people working here have been so helpful and have gone above and beyond to make sure i was getting what i wanted and asked for. They didn’t have the unit size i needed and they made sure to accommodate me and i could not be happier with the service i received. I would definitely go through this business again if i need the storage unit. THANK YOU!

This one was my first stop. I need storage! Never used storage before! Staff is very welcoming and knowledgeable, Unfortunately they did not have what I needed but Destiny S. was amazing in looking at other locations for me and even called them to let them know I am on my way. This grants for 10 stars for customer service!!!!!! Thank You for going above and beyond

I recently went to this location to get information on renting a storage unit, and I received great customer service. Still weighing my options but glad I stopped by.

Great customer service, Destiny G. Was a huge help!

Amazing staff, great location!

I had an issue with my storage and the district manager Farzaneh was great in assisting me in solving my problem. Such a great experience!

Just got done renting a storage unit for my dad . Great location , Destiny the manager was very helpful and made the process super easy . Easy accessible unit right of the 101 freeway .

DO NOT USE THIS STORAGE - my unit was broken into and I got absolutely no help from the on-site staff or district manager. There’s at least one person that lives in one of the units and will confront you in a drug haze. This lack of security and service should make anyone steer clear of this facility and all other public storage businesses.

Such a clean place Destiny G helped me with all my questions and I asked a lot so , thank you for your kindness and patience

I would like to take the time out of my day to commend one of the staff members here that helped me. I believe her name is Destiny she was so helpful knew just what I needed as far as what to suggest to start with the move and what to buy to properly store my personal belongings all the way down to what size storage unit I needed. She knows her way around the property and was very helpful on explaining what everything was as needed she has a positive attitude, a very respectful demeanor as well as great customer service. Thank you so much Destiny for making me feel like I belong there and will continue being a customer.

Very convenient location off 101 with easy access, convenient gate hours and an online reservation system. When time came to empty the unit we encountered an unusual and frustrating challenge. Destiny provided us with a Senior Management contact who responded quickly, listened to our concern, was very understanding, and promptly resolved our situation to our satisfaction. Kudos to the Management Team!

Had an amazing move-in experience with Destiny. She was courteous, knowledgeable and had a great welcoming attitude. Gave me various important pointers. I would definitely recommend this place and great service!

Taslima was very friendly and easy to talk to. Only been there a couple weeks. So far everything is good.

Amazing customer service from destiny and Elsie

I went into this location to get information about getting a storage unit and the woman working there (Destiny) was a great help. She answered all my questions, she was polite, attentive and very patient. Thank you for such great customer service.

My viste was very pleasant the two women work there where very helpful

Great location right off the freeway . Property manager destiny and staff are always so helpful and nice .

Came to this location to asl few questions and was welcomed very professionally and politely by the manger Destiny. All my questions and concerns were all satisfied with her help. I will gladly come back and do business with them and recommend this location to anyone looking for great customer service.

Just secured storage for our upcoming move. The sign up process was easy. Previewed the space, bought some key packing supplies for the move, and was completely satisfied with the process. Taslima was very helpful, and knowledgeable. Excellent experience. We just moved to the central coast and moved all of our belongings from our Public Storage unit. The staff at this location, Destiny and Jennifer, have been very helpful, and great to work with. Checking out of our unit was quick and easy.

Amazing service thank you ladys

Great service from the gal that runs the place, Destiny. Feels safe and secure to keep my belongings.

Great location and price. Destiny and Jenny are very nice.

We were in need of a temporary storage space and found this location near us via Google search. We met Jennifer in the office who was extremely helpful, courteous, and patient as she guided us through the process of deciding how much space we needed. She gave us a tour of spaces that were available and we were able to quickly determine the best option for us and reserve it. She also gave us all the necessary information (some of which we would not have thought of) and signed us up. We thank her very much.

Destiny and Jennifer were super kind and useful! Even working after hours to accommodate our storage needs, would absolutely use this center again!

Great staff. The service is professional and straight forward. I highly recommend, especially for college students in the area.

Customer service is a very big thing for me and so when I moved here I need a temporary storage and my sister gave me the number public storage and to ask for destiny... all I can really say is "AMAZING", from the moment I walked in, she greeted with a big happy smile. I let her know my situation and she was able to even get me a more suitable storage. She also reminded me that I didn't get my mattress cover, which she had... thank you Jesus. Also cant forget the quick and painless paperwork. Public storage needs more of a fantastic person like destiny

Destiny is amazing.

Elsie and destiny are amazing ! Thank you lady’s for helping me !

Rented a storage space for my belongings for the summer Destiny the property manager as been such a help with the whole process and made sure I had everything I need . She has multiple carts which made my move in super fast and easy , huge elevator and restroom on site . Love this location definitely will be back again next year .

Anna was super friendly, helpful, and efficient. Pleasure to work with. Nice quiet, clean facility.

Ann is great

Clean and nice. Great customer service

Great place. Clean and organized. Friendly employee as well

Had an amazing move-in experience with Ann. She was courteous, knowledgeable and had a great welcoming attitude. Gave me various important pointers. I would definitely recommend them!

Great location and property manager was amazing . Fast and easy process Destiny is by far one of the best employee and always has a smile on her face .

I’ve had a storage unit at this property for over five years. It’s always been good, but recently I needed to move across the country in a tight timeline. Destiny helped solve some technical issues with my unit (since it was so old) 3 days in a row. One night I came in with movers and the gate code on my account wasn’t working. Destiny came down after hours and quickly fixed the issue and saved my move. Highly recommend this Public Storage. Amazing staff! Thank you Destiny!

Great place with very knowledgeable staff that was able to answer all my questions and make the whole process stress free and easy. You guys rock. A+ service.

My unit got broken into and most of my electronics / valuables were stolen. It wasn't just my unit, there were other units that got broken into where they cut our locks. Amazingly they only have security cameras on the front entrance but none on the units themselves, so there's really nothing that can be done. Right now I'm waiting to get some compensation for my rent. I'd advise going somewhere else until this place gets its security updated.

Very helpful and polite group of lady’s . Anna and Destiny are amazing and helped me out a lot ! Definitely recommend!

Public storage needs more like destiny, the moment my sister and I walked in, We were greeted with a very warm welcome and what ended up being a very quick and simple rental. Keep up the good work... 2 thumbs waaayyy up

Great customer service definitely recommend Destiny, always ready to help and make sure everyone is happy and it’s really fast and easy .

First I want to start by saying how great Destiny was with me . Her customer service was amazing and she went above and beyond to makes I was settled. If I could give her 10 stars I would !

This facility is clean and the manager there is nice and friendly. Went there to ask question and was very knowledgeable.

Great location

Destiny has always been very helpful she calls and lets me know when I am going to be late . Always see her cleaning and asking if i need anything . She has help me with numerous moves and helps me save money any way she can . A++ just for her customer service skills .

Great facility managed by a even better employee!!! Been here for about a year needed a space for all my mother belongings and Destiny has been such a blessing ! Excellent customer service has did everything she can do to help us .

Rented a storage with Destiny at public storage . She was really genuine and kind and made me feel very welcomed ! Storage looked great elevator is very roomy . Overall great experience!

Wonderful Customer Service! Thanks to Destiny. I will definitely recommend this location.

Definitely a 5-Star! Destiny is an above-average to keep customers fully satisfied. The storage areas are very clean, and staff are nice- Destiny is super nice helping customers. I will definitely use your storage units when/if I need any. Thank you Destiny

Great customer service . Destiny always goes above and beyond to help me all the time . Definitely a great manager .

Destiny was really nice! I had no problems with this facility.

Clean, super friendly & helpful manager.

Elsie was absolutely awesome. There were technical problems and she did absolutely everything possible to make it work anyway. She even stayed a few minutes past closing time to help me get setup. Thanks Elsie!

Great experience. Everything went smooth . Great staff as well

Great experience at this location with the manager Destiny . She was very helpful and answered all my questions . We had great conversation and made me feel comfortable and very welcomed . Definitely made a great choice with this location.

Right off the 101 great location . Manager was very helpful and made everything go really smooth for us . We got two spaces and she was amazing enough to hold both spaces right next to each other . Must say she went above and behind to make everything run smoothly.

Excellent customer service ! Great location right off the 101 . Very small and friendly staff.

Must say Destiny was such a sweetheart! Great person and just love renting with her . My dad has a space here and is up in age and can’t do much but manages . He brought it to my attention that every time he come she’s will come outside and help open his storage unit since he can’t do so himself . He is very thankful and so am I . Great employee public storage should be honored to have you !

Been at this facility for years now and I must say the staff is always lovely and willing to help me . I recently moved out and spoke with destiny the manager and she has been very helpful with my move out and always does her best to solve my problem . Very caring staff . Highly recommended.

Had some issues with the payment earlier, but with the help of Destiny and her district manager, it got resolved. Thank you guys for the help. Now something about this location: The location is really convenient and close to the highway. It has ample storage space. got really good deal here.

Ed and Jenny were extremely helpful and pleasant with helping me with my unit. I recommend this site, it's clean and we'll taken care of.

Rented a storage yesterday for all my stuff , great location from me . Destiny made sure I had everything I needed . It does get really cold inside but once you start moving in you will enjoy that cold breeze . Overall great experience!

Very helpful and good prices

Great location very reasonable rates . Meet with destiny and she helped me find the best unit for me. Also had push carts at property that made my move so much easier since I did not hire any movers . Definitely recommend .

Decide we needed to get a storage for all of the stuff we have piling up . Meet with a young lady named Destiny she was very sufficient and made sure I had everything I needed . Office smelled amazing unlike some other storage I have been to. Overall great experience!

First time renting a storage unit. Experience was great. Doug and Destiny are great people to work with and helped me out in minutes.

Went to public storage and meet with Doug and Destiny . right when i got their they made me feel so welcomed !! Never had such a good experience in a time like this . definitely recommend for any storage needs.

Destiny is awesome! Best there is in town! Absolutely love her!

Destiny was most thorough and laying out all of my options and got me a better month to month deal after showing me as face that was available offering a bigger discount. Destiny was the bomb

Destiny is very helpful very nice answered all my questions , helped me save money on a good deal on boxes , I really recommend this place if you guys decide to rent . Thank you so much destiny :)

Great storage ! Love the MAnager Destiny she is always making me feel welcomed . Every time I come she ask me if I need a cart or anything to help make my move easier . Definitely recommend to everyone !

Mariela from public storage helped me a lot. SHe saved for me perfect storage unit, where I can fit even more stuff than I have. Very close excess to the unit. She was nice and very friendly. Five stars!

Great place for storing stuff, service was wonderful! Thank you destiny

Destiny was very helpful and kind! Will be coming back again.

Great location nice facility. Best part about the location was the manager ! She made sure that everything worked out the best way she could. Upon seeing the space the light bulb was out and fixed it right away. Great customer service all the way!!! If you are looking for storage,contact Destiny.

Great service, easily accessible!

JUST WANTED TO SAY THAT I KNOW DESTINY FROM THE STORAGE AND SHE IS VERY VERY HELPFUL HARD WORKER,,VERY POLITE WITH A VERY POSITIVE ATTITUDE . SHE'LL CALL ME TO REMIND ME IF I FORGOT TO MAKE A PAYMENT OVERALL I GIVE HER 10 * STARS IF NOT MORE THANK YOU VERY MUCH!!!

Excellent customer service ! Destiny went above and beyond to help me with this storage process. She is very friendly and always greets me with enthusiasm. Every time I need something she is right there to help any way she can . property is well maintained and close to freeway exit .

This is the perfect place. Great customer service. Great value. Great price. Destiny got me situated and went out of her way to make sure I got everything I needed. Thanks Destiny!

Great storage place . Destiny helped me with the whole process and was very patient with me . Even after getting storage she checked in with me a couple days later and made sure everything was working okay . Highly recommend storage here . Speak with destiny and she will set you all up .

Excellent customer service !!! Destiny is the best person to work with she made everything so easy and smooth . Every time I come in she greets me with the most up lifting spirit. Definitely recommend for anyone looking for a storage in the mountain view area .

Did not feel clean.

Public stoarge has always been my go to storage. Customer service is always great. Destiney the property manager was amazing and did everything to make sure i was comfortable. Property is clean and she had a lot of carts availble. If you need storage great place.

Love the facility . Manager Destiny is amazing . Made sure I was happy with the storage space my son received . Very friendly and polite. Definitely recommend public storage . Everything was fast and she made the process very smooth for us .

Very helpful and polite. Easy and very quick service. Very satisfied with my first experience here.

I have stored my stuff in this place for 2 weeks. When I called to make the reservation, the GM Umut recommended that I reserve the unit for 1 month instead of 2 weeks so that I can use the $1 first month promotion. This suggestion saved me $100! The place is well managed and Umut has been really helpful. I would definitely recommend this place.

James and Jennifer were able to help me out, with my storage unit. They explained the contract and assisted me with gate code process. Thank y'all for this Great experience, I will recommend my friends to this location.

Jennifer got me my Store Space at grear price& stayed álter Office was Closed to Make surge i Solace i needed. Great demás on moving supplies. Muchos Gracios

Great service from James. Helped pick out the right size unit and was super friendly.

James (manager) extremely helpful and very friendly. Definitely recommend this location.

Best part of having to use storage is helpfulness of personnel. James, the manager, is 100% geared toward customer satisfaction. Facility is easily accessible to freeway, security appears good, and hours are convenient.

I recently rented a space at the 1909 Old Middlefield Public Storage for 1.5 months. I highly recommend this location. I really got I paid for -- everything about the operation felt thought out and professional. The access gates work perfectly; you get your car in and out of the lot without worrying about getting sandwiched! The large carts make it easy to transport many items at once. The elevators pause for a minute on opening and closing to give you plenty of time to wheel your cart in and out. And every time I was there, the outside and inside of the facility was tidy. I remember once hearing a brief brushing sound down my hall and it was James, the manager, on one of his walkthroughs, doing a quick sweep. Another great thing about this location is the trees hanging over the parking spots. My car stayed cool. More about James -- on first meeting, without me asking he described the safety of the facility (no transactions permitted on site; local police expect the facility to be quiet and it gets their attention when it isn’t). Not only is James on top of everything, he is warm and funny. One tip. If you are storing clothes you want to hang, you can buy a "wardrobe box" at the office and it is well worth spending a couple of extra bucks to get the large size one. It was a big help.

James and Jennifer were super helpful. I wish all my clients were that accommodating. As a roofing repair technician I will be looking forward to servicing all their roofing needs.

J R

I have a good experience with this location. The manager was present at the appointment time to check in and was friendly. He showed me where my storage was and the keys to my storage (you don't need to bring your own lock). The storage is temperature controlled. Accessing the facility requires individual-specific entry code, after inputing which your vehicle can go closer to the storage building. Then there are 2 carts to help with moving stuffs from vehicle to the storage. Overall, a nice experience.

James is a pleasant and clever fellow who fun to talk to. Registration was easy and comfortable, and the dollies provided have been a godsend.

James is extremely knowledgeable and very helpful in finding the right size unit for your needs. The facility is clean and well lit. Lots of carts to help you move your stuff. This is the place to keep your stuff!

I was very impressed with this storage facility. Unfortunately renting a storage wasn't a happy thing for me, but the service helped make it a little easier to handle. The staff is highly knowledgeable and very kind. I dealt only with James. He knew all the answers to my questions and mentioned a bunch I didn't even think to ask about. He was very understanding and was sympathetic to my situation. It definitely makes it easier to deal with a situation when you have good people to rely on. I know my possessions will be safe under the care here. If I have to do this again I will make sure I come back here. This place is amazing...and it didn't break the bank, even for a pretty big unit. I hope the big guys know what great staff they have here! I recommend you choose this location if you can. It is right off the freeway making moves easier and the staff will help you smile even through the worst. Thanks to them for all the help!

James was amazing and excellent customer service!

I've had a great experience at this location so far! The site is secure, clean, and easy to access. The manager, James, is friendly and experienced and provides excellent customer service. James was very helpful as I moved in - he gave me a thorough introduction to the location and found me the best unit for my needs. I highly recommend this location!

We have had a storage unit here for a long time and recently needed a bigger unit. James (the manager) talked to us and said he would call us when the new unit was open, it took just a few weeks and it was available. He managed to get us twice as much room for even less that we were paying before. I highly recommend this storage facility.

Service was very friendly and helpful! Highly recommended.

Everything went great from start to finish. James was fantastic when I signed up and when I terminated my contract. The unit was located around the corner from my house which made the move out extremely easy. I would recommend this location without a doubt.

Over 3 years of the area being clean, a cart always being available, and recycling. Plus James in the office has always helped me with special yearly work shipments and a smile every time.

Awesome folks! Great service and storage unit. I really appreciated how thorough James was when I started storing there. I will definitely recommend this PS location to friends. Thank you, James!

The Property Manager, James was very thorough and helpful in finding the right space to suit my particular storage needs. Thank you for your knowledgeable help - on Easter Sunday, no less!

This facility was very clean. The manager James has been helpful with his instructions and suggestions. It was very handy to be able to purchase additional moving supplies right there at the facility.

This public storage facility has a very experienced and responsible manager. The whole move-in process is smooth and effortless. I would definitely recommend the place! -------------------------------------------------------------------------------------------------------------------- My mattress grows spots of mold during the one month in Public Storage and I may need to throw it away. Clearly the protection in the storage unit is not perfect...

Just rented a spot there. Jennifer was really helpful and explained all the options about the storage. The place looks secure and clean. I would definitely recommend this place to my friends.

Great Manager..James. Helped me and was clear about all necessary information. Would rent there again!

I was really surprised at how accommodating this place was. James made sure that I got the best rate on my unit. When I wanted to downsize the next month, he helped me get the best rate for the amount of stuff I had. Any little problem I had getting my stuff in, like trouble using the lock, or help with the dolly, he was johnny on the spot. Thanks James :)

Moving is never fun, but getting a storage unit was easy and stress free thanks to the help from the manager James. I am pregnant, and had a touch of "pregnancy brain" and even though I was a little lost in the situation, he calmly helped me out and got me the unit I needed with a nice discount from the deal they were having at the time. He even gave me a couple pumpkin cookies! Major bonus points coming from a pregnant lady hahaha! It's right off the freeway, with easy access and in a safe gated area. I highly recommend this place!

Wonderful facility. Staff always professional and VERY kind. I'm so glad I found it!

James and all the wonderful, friendly staff at this location are always kind and considerate. They even give me a welcomed and pleasant courtesy call when I am close to being late. The facility is kept clean with a comfortable feeling of safety.

I chose this place because of the great reviews about James, and the reviews were right. He helped me figure out what size unit would work best, was friendly, and clearly takes pride in his work.

Had a great experience! James was very helpful and friendly, He asked for details about what I was going to store in order to suggest the best pick. He also took the time to explain in details the lease agreement and everything! It was my first time dealing with Public Storage and I'm very satisfied! I definitely recommend this place!

This is a great facility. The service is friendly and professional. The property is well kept.

Very good experience. James was very professional.

Friendly, clean and quick

James and all the fantastic folks at this PS site bent over backwards to help me make sense of what were two very stressful moves. I had to face these all alone, was babbling from exhaustion and needed my hand held. They know what they're doing, and who they're dealing with...with aplomb and human kindness, they set the bar for what great customer service should be. I'm in their debt. Figuratively, of course!

James is fantastic, helpful and super easy to work with. He helped me pick out the best unit for my needs regarding pricing, size and location. When it came time to move in, he made it easy, convenient and fast. Excellent facility management.

The property manager James was great! Moving out to CA I had to downsize and ended up using this storage facility for 1 year - it was hassle free, easy and convenient to access, and James made the move in and out very efficient! I would definitely recommend this location!

Storage here has been a breeze. James is very friendly, thorough, sorted out all of our details and made setting up automatic payments easy. Well managed location!

James was very helpful. I ended up calling about 30 minutes before closing and he waited and helped me get through everything with ease. Thank you, truly appreciate your help !!!

James made it very easy for me to move into my storage. Best customer service I have had in a really long time. He's awesome I would suggest anybody that's looking for storage to go visit hin

James has been great and so helpful. I would definitely store my things here again.

James is great. I stored stuff in a couple of units (downgraded once because I needed less space) and everything has been so easy. I was looking for storage about a year ago and totally overwhelmed by options, and James was so friendly and knowledgeable and made my moving in so easy! Space is clean and perfectly fine; I don't have much to compare it to but felt completely secure leaving my stuff here for the better part of a year. I now have a larger apartment and no longer need storage, but I highly recommend this place to all!

James is a rock-star. We rented a large pod here and he went through the entire storage life-cycle patiently - explained the lease agreements, worked out a good financial plan for our short-term needs and made sure the code/locks work properly. It was a walk in the park.

Great experience. James was awesome to work with. Got the $1 first month deal, worked out great.

I had to rent a storage space when I sold my house and downsized to an apartment half the size. Fortunately, James, the property manager at this location, made what it was a stressful situation a very nice one. He was kind, helpful and understanding. I definitely would recommend this place.

I only needed short term lease and James was wonderful in accommodating my needs and he was procedural in explaining paper work to me. I'm also impressed with how he kept the grounds clean. I will always recommend, public storage 1909 middlefield, to my friends and others. Thanks so much, James, for your professionalism! Happy customer

Super friendly! Super helpful! Shane and James were great!

I was in a bind this evening, I'd driven a mile or so to Public Storage, and managed to leave my door code behind. Despite it being well after office hours, James, the manager was kind enough to unlock and give me my door code. It's this kind of service, above and beyond the simple duties proscribed by our arrangement that make this Public Storage manager superior to all others.

I went not knowing what size storage space I would need. Peggy was very helpful and worked with me to find a space that would fit all my stuff. The space I reserved was not able to hold everything I had brought. Peggy said no problem, showed me several several other options and quickly had me moved in.

The date on my credit card expired not long ago. I got a phone call from James informing me that I needed to update their records to avoid a late payment fee. James stayed on the phone with me while I went online and took care of it. Great job! Thanks for going above and beyond.

Jenny is number 1. Husband seems kinda cool too love to work with them again. Don't rent any where else except here. They will take care of you!!

This was my first time renting a storage unit. It was simple to sign up and the charges were explained clearly. The facility is convenient and easy to access. I met both James and Peggy. They were very helpful and friendly. All in all this was a satisfactory experience. I am hopeful that the monthly rates will not be raised too soon or too significantly.

this place look clean and peggy is really friendly im happy with the service thankyou peggy for all your help

Excellent facility. Clean and secure. James, the property manager, was really helpful ahead of time by allowing me to store two Door-to-Door storage containers at the property for a couple days to unload them. Other storage companies wouldn't allow that. He got me a unit right by the elevator so it was very easy to get in and out. He explained all the details of the rental clearly. This facility has really easy access off of 101 so it's pretty hard to beat!

Everything was super smooth with the move-in except for that there were a couple charges i didn't realize would be added until the last minute -- insurance and paying for a lock. Both charges are perfectly reasonable but I didn't realize until I was already there with a friend and partway through filling up paperwork. Staff (James) was very proficient, helpful + quick. He explained everything well and didn't waste time getting me set up.

The personnel there was super helpful and always friendly. They were always looking out for me and tried to get me the best deal possible. Would highly recommend this location.

the process was seamless and the facilities top notch