Public Storage Self-Storage Units at 5548 Arrow Hwy, Montclair, CA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 48/moSmall 5'x5'
$ 48/mo $63Best Price Label
- Climate Controlled
5'x5'Online only price$ 49/moSmall 5'x5'
$ 49/mo $65Best Price Label1 unit left!
- Inside unit
- 1st Floor
5'x10'Online only price$ 73/moSmall 5'x10'
$ 73/mo $97Best Price Label
- Climate Controlled
5'x10'Online only price$ 90/moSmall 5'x10'
$ 90/mo $119Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 123/moMedium 10'x10'
$ 123/mo $164Best Price LabelHurry!
- Climate Controlled
10'x10'Online only price$ 133/moMedium 10'x10'
$ 133/mo $178Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x40'Online only price$ 190/moParking 10'x40'
$ 190/mo $253Best Price Label1 unit left!
- Uncovered parking
10'x15'Online only price$ 207/moLarge 10'x15'
$ 207/mo $276Best Price Label1 unit left!
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Montclair
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Montclair Storage Units Near I-10 and Route 66
Find storage units in Montclair near I-10 and Route 66. This location is convenient to Pomona College and Ontario International Airport with indoor storage and outdoor storage to help you get organized quickly.
Small Montclair Storage Units
Frequent fliers heading out of Ontario International Airport will love our 5x5 storage units to hold extra luggage, small electronics, and other materials that make business travel smoother.
Students at Pomona College can focus on their studies and not on extra clutter around a dorm or apartment with a convenient 5x10 storage unit, perfect for extra clothing, small appliances, instruments, and athletic gear.
Large Montclair Storage Options
If your family is feeling stressed with too much stuff at home, let our 10x10 storage units give you a break. With room for holiday decor, couches, desks, dining sets, and more, you can free up a few bedrooms so you can devote more space to what you need and love. For even more room, we also have spacious 10x20 storage units, which are especially helpful during a move or remodel.
When you store with us in Montclair, you can enjoy getting organized with easy access to local gems like the California Botanic Garden and the American Museum of Ceramic Art.
Montclair Climate Controlled Storage
We offer both indoor climate controlled storage units and outdoor storage units with drive-up access, so you can store your way in Montclair. Use our eRental program to book a convenient and contactless move-in today!
For more storage options nearby, you'll also find plenty of storage units on Holt Blvd and Mission Blvd.
At this Montclair Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 458)
Great service and clean facility. Went in and spoke to Kaydi really helpful and helped me to best of her ability. Was very helpful as well with getting me everything that I needed to move in smoothly.
What can I say but THANK YOU ALYSSA for making my experience easy, fast and with some laughs. Definitely some great customer service.
Big thanks to Alyssa for helping me out through this hard time. Great employee, very helpful and nice. The best!
Great customer provided by Lauren and Alyssa. They always make me feel like a friend and like I’m welcomed here in this facility just a loving group of Managers.
I have several Units and RV Parking at Public Storage on Arrow Highway in Montclair, CA. The manager of this facility (Lauren) is just the BEST person to work with for our needs. We travel from VA to CA and usually very tired when we arrive. Lauren has helped us transition from Multiple smaller units into 1 large unit and right near the door as well as looking out for me to have a place to park our Van. I wish more people were as helpful and thoughtful representing their employer. Lauren is a pleasure to work with and moving forward, I know if I have a need, she will make it happen. To Public Storage, pay her MORE money, she is worth every penny.
I highly recommend this place because this girl Alyssa was very helpful, my wife lost her keys and Alyssa told her that she would help her find them and I went back the next day thankfully Alyssa found them and told me that whenever we need help please ask away.. thankyou Alyssa We Will Definitely Be Staying For Good 🤝🙏🙏🙏
I have worked with Lauren over 3 years and she has a world class customer service to say the least. She is very attentive, knowledgeable and geared to provide us with solutions every time. Please allow this gal to have a promotion soon because this is one of a hundred indeed. It is always a delight to hear her help us. Thank you. Lauren -as always- helps you out with a high vibe and an excellent customer service along with the knowledge. Lauren’s top priority is service and among all the many other companies I interact with -I got to say- Lauren is the one who takes care of my business best. I have been working with Lauren since 2017. I like when I know -and they know me- it makes it so much more like someone who is on your team. Thank you Public Storage Montclair Arrow Av. for having the foresight of having Lauren helping us and keeping us coming back. 5 years for me. 5 out of 5 ⭐️⭐️⭐️⭐️⭐️ Best, Miguel Perez
Awesome customer service.... helped by a amazing woman name Alyssa .... she did everything to make our visit great 👍
Best storage space around, clean secure and Lauren was fantastic.
Wanted to say Alyssa was very friendly, excellent service & was able to get my storage unit hassle free
Been a customer since 2019. I reached out to PS Montclair and Michael satisfactorily answered all my questions. He was helpful and very professional.
Came to public storage to rent a unit and Alyssa and Loren were extremely busy but still managed to give great service, I am very pleased with my unit today. Thank you guys so much!
This past weekend, my girlfriend and me were moving everything from her unit into a larger space. It's an hour-plus drive for us to get out to Montclair so we wanted to get it all done in one afternoon. The property manager, Lauren, could not have been more helpful in getting everything taken care of before, during and afterwards. Lauren went above and beyond to really hear my girlfriend's concerns about moving an entire's career worth of photographic work into a larger unit and what would be needed before we got there. The process was so simple and we couldn't be more thankful that Lauren was there to help us out throughout what can feel like a difficult and never-ending process. Whether you're moving in, moving out or just around the facility, Lauren will take care of you and make sure you get the best customer service possible. I'd highly recommend working with her anytime!
Recently I have went to public storage I needed a spot asap and came across a very nice worker Alyssa that helped me get what I needed and showed me around Thank you Alyssa again for your help So anyone looking I recommend this place and area and ask for Alyssa For the best help
I recently rented a storage here and Michael, Lauren, and Lisa were very accommodating and friendly. They made me feel completely at ease, and provided exceptional customer care. I strongly recommend them for a worry, free storage solution.
Lauren the property manager along with Alyssa are the best. They got me into my unit so fast. Thank you both
Want to say how grateful I am to property manager Lauren and her employee Alyssa thank you both so much for everything you do
A big thank you to Jesse! She was very helpful, courteous and professional at all times with assisting me with renting my storage space. 5 star review well deserved!
Michael helped me lease a storage unit and he was great. He had a great attitude and made sure I understood all the policies.
Lauren was there this past Wednesday and was just so helpful with an issue we had been having with a payment. She helped my mom set up a new plan and also saw us struggling to get through the door and came out to make sure we were OK. So attentive and knowledgeable. Very kind and a joy to be around.
Alyssa was so helpful. I'm going through a stressful time and a difficult move and she was super sweet and answered all my questions.
Lauren, the property manager, is simply the best. As a college student she makes my experience so easy, she's incredibly helpful and kind, and I feel good using their space and recommending it to my peers. Love Public Storage on Arrow Highway!
Getting in and out is efficient and it is a nice space. We have been customers for longer than I can remember. But, the elevators are old. My rent goes up regularly, started at $50 for a 5ft x 10 ft space, up to $192 now. Our unit is on the 3rd floor...went today to pick up some containers, and both elevators are out. They said I could use the stairs. Right! I'm 63 with bad knees, and my husband is 66 with bad knees. They claim it will be fixed by tomorrow. We shall see. How do both elevators go out at the same time. Follow up: The manager got back to me right away regarding the elevator situation and even lowered my monthly rate. They provided excellent follow up customer service and it was much appreciated So, I changed my rating. Thank you.
Lauren is so nice! She’s so helpful at helping me with choosing the right size of the storage and figuring out the accessories that I need with moving!
Was helped out by Lauren. She was super helpful when I was having troubles with the e-rental process
Alyssa M. is friendly and professional. She assisted me when I was having difficulty on the grounds. I’m grateful for her kind attitude and service.
Love the great service I get from Lauren, she makes me feel very appreciated and not just a number. Give her a raise please!
Great place to store! Property manager Lauren is fun, energetic and friendly and always has a smile on her face. She will go out of her way for all her customers and the place always looks clean. I recommend this facility to everyone!
I would recommend going somewhere else
Lauren has a great personality. She helped save alot of money. I'd recommend forsure. Great customer service!!
Lauren is sooo awesome! Super accommodating very friendly and sooo helpful. She made the process super easy!
Thank you everything
Lauren is always patient, friendly, and professional. She very caring and kind she always on top of everything she always has a smile on her face. All the staff do a great job..thank you for everything,,🥰
Lauren saved me 150$ a month just for moving the same size storage ( 10x10) Up to the third floor. Thank you so much for the professional help and lovely banter! Cant wait to tell a friend!
I’m a 2022 holiday seasonal UPS personal vehicle driver and I’m working out of the public storage in Montclair. Just wanted to say that Lauren rocks!! She’s so friendly, polite and accommodating. I have to load packages in the parking lot few hours before opening and sometimes Lauren let’s us in to use the bathroom before I do my deliveries. The place is very clean and secure. Thanks Lauren and public storage :)
Lauren the property manager is the best, she's so helpful and kind, and treats everyone with respect. She works hard to keep everything running smoothly. The world needs more people like her!
Always receive great customer service at this location. At times I have 3+ units here and whenever possible I always prefer this Public Storage location.
Stephanie and Lauren were very helpful and professional. They deserve a raise, hardworking and helped us set up and make sure our storage was secure. Thank you!
Exceptionally clean, organized space. Christian gave me a walkthrough and setup the account. He’s a true professional.
Lauren and Christian are very helpful and friendly every time I come in. If I could give more stars I would. I definitely recommend this place! Great service and clean!
I just love the guy Christian that works at this public storage he is more helpful than the dang property manager I swear he's very knowledgeable and polite and looks like he can carry about anything you can bring in here if you needed help he's your guy awesome place when Christian's there
My wife and I wanna give 20 kudos to Ms,Lauren and Ms,Stephanie who were over the top helping they deserve a big raise and you should hire more like these two,thx you 2 and PublicStorage family
Thank you to all the staff at this location especially the management team. They are friendly and help with problem solving. I broke a key in my padlock and they were so quick to help me manage the problem. The facility is clean and well lit as well I have been there nearly 3 years and am greatful I chose this location.
This Public Storage location rocks!!! Lauren was a great help, showed my space and offered her best!!! Great customer service!
The person that works in the office is very helpful he gives you all the information you need. personality is great help as much as you need I would really recommend this place everything is really safe and lock up.
The Public Storage That I Have Been Using Since 2017 Has Been Excellent Service. whenever I Experienced Issues Lauren The Agent In The Front Office There Always Jumped Rght In To Offer Her Support. I Love Her Dearly And I Recommend That You Have A Storage There And Experience Any Problems She The One To Go Too.
Lauren is always patient, friendly, and professional every time that I go there to make a payment. She will go above and beyond to assist you without hesitation. I really appreciate her excellent customer service. It shows that she cares and is passionate with what she does. Thank you Lauren for going above and beyond and being you
This Public storage location is top notch! Clean and spacious. Excellent staff especially Lauren whom is an absolute joy to be around. She’s extremely helpful and professional.
Lauren was really helpful and knew exactly what I wanted/ needed . Gave me a great run around of everything . I even bought couch covers she recommended . Thank you :]
Clara was very helpful. Showed me all available storage possibilities. I would recommend public storage
Lauren was very nice and helped me with all my needs
Lauren was tremendously helpful with renting the storage unit and was extremely helpful with all the rental questions i had
This place is so nice and updated compared to other locations. Lauren helped me find the perfect unit for all my needs. She was patient with all my questions and diligently explained all my options.
Move out isn’t prorated, they steal your money if you move out early. Don’t pay for a full month and move out early, they won’t refund you.
Marki got me checked in with my new unit really quickly. Even made sure my app worked to open the gate before I left. The facility is really nice and clean.
The customer service is efficient, effective and professional. I was in my unit within 5 min's of confirming my identity.
Lauren is the best and shows everyone the best customer service possible. Thanks again P.S
I had a really easy time moving my college stuff here, Jesse was so helpful and professional!!
Great customer from Lauren today. Quick friendly and great storage.
We just rented a 10x20 temperature controlled unit from Clara and the process was smooth and so easy. Thanks, Clara!
The sales lady Lauren was amazing definitely would recommend her help and knowledge definitely helped thanks again
I have been with Public Storage for over 7 years. The place is very clean. The property is neat and no junk laying around. But the main reason I stay here is the employees, one best of them all is Lauren. She is always helpful and above all a human being that knows how to treat others. She is compassionate to our needs and concerns. She is the best person here. Appreciate her for being an outstanding person and manager. She deserves the 5 stars The world needs more Lauren's to make a better world. 😀
Lauren & Christian were really helpful and amazing customer service.
Nice 👍 clean
I was helped by Nicole and she was very though and pleasant.
Professional & Knowledgeable of PS’s services and promotions Her service alone was worth 5 stars, Exceptional! Made the process of moving my possessions into a foreign place welcoming and accommodating, thank you Clarissa. My only issue is with the facility’s entrance hours (9:30am-6pm m-f) would prefer 8am-6pm… facility clean and maintained properly.
Great service from Lauren very helpful
Angel helped me a lot he’s a great employee 😊
Super place! Really clean, well organized, I'm very fair. Every aspect of the place is well run. I highly recommend.
Angel was a great help for us. He made our move in so easy. He also helped us login to the app and showed us the perfect unit for our stuff. Definitely recommend this place !
The manager is amazing 👏 she's an asset to PS franchise.... Great customer service I was more than pleased. Public Storge Montclair gets 👍👍
Angel N. had outstanding customer service. I was quite lost when it came to looking for the right storage unit, but he helped me find the right size for an excellent price. It is very evident that he has not only worked in sales before but also in the customer service industry. Public storage needs to hire more people like him. Thank you public storage for providing quality service 🙏🏼
I have a storage unit, I was upgrading and Dylan helped me, he was very amazing and very patient, very informative, and made it super easy for me to upgrade, great experience, super clean and very safe would recommend to anyone
This place is awesome... Great customer service... clean facility Loren is awesome!
Clean well maintained awesome staff especially Lauren
I would like to mention the assistance I get the information and the patience from Lauren she is precise and has very good customer service I sincerely appreciated all the help I received. Also I really like the cleanest and the security of the building👍🏻👍🏻
Awesome place to store your stuff. The manager is friendly and efficient. Love it here!
Angel Novelo was more than a great help and answered all my questions! Great customer service
This is my first time going into a public storage and a worker by the name of Angel Novelo provided excellent customer service and was very patient with my needs and questions.
I got my toolbox stolen and they couldn't do nothing about it it wouldn't let me look at the tape
Best service ever👍🏼👍🏼👍🏼
Had a wonderful time working with Lauren. She was an absolute delight and very professional. Highly recommend.
Had a great experience! Although Dylan was a trainee, he did a great job. He answered all my questions and had a great energy.
Lauren was incredible to work with. She was extremely helpful and professional, and had all the patience in the world working with me. I absolutely adored her.
Great service, Lauren comes to the store eveyday and she is amazing
Lauren is the very BEST property manager.
I love the public storage in Montclair there are lots of boxes and stuff and they have great customer service
Lauren helped me understand how the leasing process works and was very helpful. Thank you so much for such an amazing experience at your property!
Lauren great customer service thank you for the help. Will recommend to come here.
Awesome customer service!
Great experience, very helpful people here.
Lauren has been a very appreciative person and in every moment that I have dealt with Public Storage since December 20 19th everybody has done teamwork in reference to this facility I can’t appreciate Lauren enough and with all due respect everything that she has handled has been amazingly crazy difficult insensitive at the same point productivity has been amazing and has put me in a position to be very patient and I appreciate having to be a part of my life here with that respect thank you so much Lauren I appreciate you
Dylan, did an amazing job helping us get our storage unit and an overall great experience thanks to him.
Dylan was incredibly helpful and had a very friendly attitude. I definitely recommend having him set you up with your storage unit because he made the entire process easy!
Very clean, very well maintained. Lisa was incredibly helpful and amazing to work with. Would absolutely recommend her
Thank you Lauren,Dylan for helping me out!!
Stuff was stolen, didn’t do much to help, and they are always gone out of the office.
Great experience great customer service from laren
Customer service goes above and beyond. they contacted us about and issue we had. We have been there 11 years. We are very satisfied with their help and how they resolved the matter.best customer service I've ever experienced.
Very satisfied with the professionalism and information given us. Gina deserves more then 5 stars. Great work and great personality Gina, have fun at Disney World and thank you for helping me find the perfect storage fit for my mom!!
I’ve rented here for almost 4 months now. I’ve had zero issues with my storage unit and zero issues with staff. They are always helpful in any way they can. This place is very professional and well kept 👍
The customer service here is outstanding. I had a question and Alex helped me, she is a very polite and sweet young lady. From my experience she does her job well and is always willing to help, I definitely recommend going here!
I had some issues with my online payment this month, but, Lauren (the manager) and Alisha were so helpful and amazing. Thank you, I am truly grateful 💖 I really appreciate your help.
Lauren is the best. Excellent customer service. Also she helped us with my key that got broken into my lock and would not open. Always friendly service
Diana and Lauren were super helpful. They answered all of my questions and were very knowledgeable about the property. The property is very clean and well kept and secure.
I've used Public Storage locations all over the world and Lauren at this location is the the best manager of all of them. A true professional who cares about the customer.
Very polite and professional. Lauren and Rasheema were great and helped find a unit when there are none. Thank you ladies
I have been a tenant for 8 years, and this Public storage location has been very safe. I’ve lived out of town the entire time. Recently I needed to speak with a manager, while out of town, and Manager, Lauren assisted me immediately with my needs. I’ve needed to speak to a manager some time before Lauren was at this facility and never received the help I needed. I am so grateful to her, super nice and attentive to my needs. She also has been training people to become property managers, and I can tell you, she is doing an excellent job, as I’ve spoken to a few of the trainees. Public Storage, she is a great example, please clone her. Because of Lauren and how she manages this property, I will always make it my go to for storage needs and would highly recommend it to others. LisaW
Very well organized location. Friendly staff, great management especially Lauren, the property manager.
Skyler was very nice and thoughtful.
One of the worst public storages they close early open late and I have been robbed here
She was great at helping me out, I had hearing problem and was patient with me. (Suzanne)
Extremely happy with the service Skyler has provided. I've been looking for a storage space and navigating online was a hassle so I called the facility left the voicemail and Skyler got back to me and walked me through and helped search for facilities nearby that could accommodate me. They were very patient and kind and thorough in their work.
They are absolutely amazing super helpful great atmosphere clean facility
They're absolutely amazing super helpful great atmosphere clean facility and Lauren's best
Very nice facility overall; HOWEVER, increasingly limited hours with no notice combined with rising rates are making it a tough choice.
Desiree, was a great help today I love here passion to help out and her amazing customer service skills she was very helpful and friendly and very well inform
Desiree Thanks Desiree you've made the whole process of renting and closing the account very simple and painless. I would recommend this storage if someone asked for a recommendation.
Great location! An employee Lauren came up and helped us get some things inside my unit. All units were clean and carts were there to help get items in elevators. Best storage ever!
Veronica was very helpful in guiding me through the sign up process, I was having a hard time on their website. She was very good about finding out the information I needed and returning my calls. Great customer service
Very happy with this place always clean, has air conditioning, elevator, very convenient.
Lowren did an awesome job helping us find a good storage had a good price she is helpful and she is really easy to talk to
Great experience Lauren was very helpful compared to other storage facilities this place rocks!
We have a new employee who's friendly and is really getting the place looking up to par. I was inquiring about moving to a larger storage and he went out of his way to find out the information for me. Looks like we have someone who knows what he's doing and cares. Thank you.
Very clean facility. I only wish the trees in back would get trimmed.
I've had a unit here for about two years. Lauren is the most knowlegable and wonderful employee. No matter what my issue, question or concern is she has an answer and a smile. She is polite, professional, and accommodating. She is all around a joy to encounter.
Lauren was so helpful to me. I appreciate her enough to write this post. Great service!!!! Thank you so much from this satisfied customer!.
Came to public storage today to rent a unit and was helped by the property manager rene who is very friendly and personable come she gave me a great deal on some boxes in a great deal on my unit thanks a lot Renee it was great working with you
They were all awesome!
Need to organize my house and clean out the garage and Lauren made it very easy. Very detailed and great customer service. Thanks for your help.
Lauren was super helpful and knowledgeable answered all my questions and concerns. Looking forward to storing here
Best storage place you can go to. i had a last minute thing of finding a storage place to put my belongings since i got kicked out my own apartment and Lauren was not only nice and courteous but also very helpful. Definitely the place to go to and is very secure as well.
René was extremely helpful very nice, and really informative for a smooth storage booking process. Thanks a ton!!
Staff was great... Thank you Lauren
Renee was very helpful she couldnt have made it more easier for me thanks renee
First time renter! Super thankful for Rene walking us through everything, she was very helpful through the whole process.
Hours are terrible now. Not sure if it's due to break ins but they now only have gate access during office hours.
Loren and Melissa were great! Patient and fast at the same time , helped me with my storage needs and I was in and out in a timely matter! 10/10 would recommend
There is a theft ring happening at this storage unit! TAKE OUT ALL OF YOUR PERSONAL BELONGINGS!! We are not the only unit that has been broken into in the past few months. This place is a joke!
Very helpful manager and staff!
This was "just a storage," prior to dealing with Lauren... and now it's special, because she's great! So helpful, So Kind! Thanks Lauren!
Staff members are always nice and friendly. O couldn’t ask for more. Keep up the good work. Stay safe.
I have been a customer at Public Storage, Montclair Ca. For almost a year, 10 months to be exact. I could not be any happier with their facility, expecially their customer service. Their customer service is 5 star in my book. I even upgraded my unit to a bigger unit and the transition could not have been easier. I really appreciate doing business with Public Storage.
Lauren was super amazing!!
Lauren helped me with my storage unit and she was so helpful.
The location here on arrow is a great place to store. It’s clean and maintained and the managers in the office are very helpful. I’ve had a great experience with Lauren and Jonathan the last few days and today I met Alexis who is just as helpful. They always have push carts to help with the move, I just recommend coming in when they 1st open. If you need storage I definitely recommend this location.
Jonathan and Lauren’s customer service were out standing. Thank you for being thorough and friendly!!
Lauren was a sweetheart she really helped us out a lot. So very helpful as well
Stephanie was great! Got me all set up and ready to go. Quick and easy.
So this was my first time getting a public storage and I didn't know the get down. Thanks so much to Dalelisha I do now.
This place is great and very clean. Staff is friendly and very helpful.
Property manager Abel and associate Amy were very personable and professional. I'm going to enjoy doing business with them. July 24, 2020, had a pleasant experience renting a second storage unit from Lauren. She is a professional who represents Public Storsge well.
I have been a customer for about 6 months and I would recommend this place to everyone. Lauren and her crew are always polite, friendly and with a smile. The facility is always clean plus it’s climate controlled which is great for the summer! Definitely recommend this storage facility.
Kelly and Lauren were very helpful giving prices and promotions I'll definitely be coming back. It is also very clean and well kept.
Horrible customer service.... Beware of this public storage
Excellent customer service at this location. Manager is very detailed oriented and maintains the storage facility extra clean. Also, like this facility’s climate control amenities which is a lifesaver during summertime.
Great customer service. Clear, easy to understand instructions & directions. So helpful & affordable prices. Thank you Lauren & staff!.
Lauren and Alexis are great! Always willing to help their customers with a smile on their faces and the facility is clean and well lit. I would definitely recommend this to my friends and family
My storage unit was jammed and I was in a panic because it wouldn’t shut or lock, but I was so lucky to be helped by Lauren and Dalelisha. I can’t emphasize enough how helpful, friendly, and professional they were. I wish I could give them each 10 stars out of 5; whatever they’re paid, I am certain that they deserve more. I’m grateful to have my storage at this location and as long as these two are on the team, I’m keeping my stuff here! :)
Have been here for about a month & it’s been amazing! I have stored with multiple companies and this place is by far the best! Very clean, well lit and excellent service. Alexis & Lauren are the best super helpful, kind & friendly!
I have stored at multiple locations and this store is by far the best I've stored at. Lauren, Cynthia and Alexis have all been great. Place is always clean and these ladies always have a smile. Thanks for help ladies.
Alexis and Kelly were great help! Clean property, really nice.
Be prepared to have your monthly bill go up by $3.30 per month. They don't increase it every month, but rather every 6-8 month blocks. Started at $173.00, now my payment is $251.00. But do to the stay-at-home orders, I rather pay then risk it, just to be on the safe side for my family and I.
Desiree did a phenomenal job getting us set up with our unit in minutes while being kind and professional. This was greatly appreciated as our school had been closed due to the outbreak and made the process easy during a stressful time
Super easy to book on late notice! Lauren and Alexis were extremely helpful and well-informed and truly went above and beyond to make sure our experience went smoothly.
Lauren and Alexis were absolutely amazing! They were super helpful and explained everything clearly. They went above and beyond to make sure our experience was a good one! Whatever you’re paying them - they deserve a lot more.
alexis & lauren are super nice and helpful!!!!
Alexis was so helpful !!
Alexis and Lauren are nice n helpful!
Clean facility. Not filled with trash or lurking people loitering around the property.
It's a cool place and the staff is very nice and helpful.
Lauren was a great help, very friendly, kind and knowledgeable.
Jessica at this facility was extremely pleasant and professional. If you need boxes or storage goods this is your person. Thanks Jessica
Abel helped me through the process. He's professional and very nice. The facility is WONDERFUL, clean, and air-conditioned. Now I have to add the wonderful Alexis to my list of exceptional professionalism and consideration. I am very pleased with Public Storage at 5548 Arrow Highway!!!
Alexis was amazing, very sweet very welcoming. Thnk u sweetie
Alexis and jessica are really helpful thank you.
Alexis and Jessica amazing service very nice
Alexis was extremely friendly, informative, and patient. The customer service that I received today was pleasant and satisfying. Thank you, Alexis!
Everyone is super nice and helpful. My stuff was safe and secure. If I end up moving again I know where to go.
I walk in really in the morning the lady brandi and her co worker (i didnt catch her name thou) was there really early and ready to help me. She showed me around and showed me what space they had available. The best public storage I been too so far and one the cleanest one if i may add.
I needed a storage right away and this place has the best online deal around. Set up my appt to get it and Able was really helpful and quick about getting me setup. I've had family use this place as well and they had great experiences as also. I recommend checking it out.
This place is great thanks Abel very knowledgeable and nice great units clean..
Jessica made my check in to my new unit fast and easy. Thank you
ATTN ALL : ANYONE THATS STORING ANYTHING THAT'S OF GOOD OR DECENT VALUE SHOULD NOT USE THIS COMPANY. MY UNIT WAS BROKEN INTO AND OVER 10K WORTH OF ITEMS WAS STOLLEN. AS ONE PREVIOUS REVIEW STATED THERE GOING TO TRY AND MAKE IT YOUR FAULT. MY ONLY FAULT WAS TRUSTING A COMPANY TO SECURE MY PROPERTY FOR FOR AN ENORMOUS FEE. THEY HAVE HOMELESS PEOPLE RENTING SPACES TO LIVE IN, WHICH MEANS THEY HAVE ALL NIGHT TO FIGURE OUT HOW TO GET INTO SOMEONE STORAGE. THE MANAGER GABRIEL STATED THE POLICE COULD LOOK AT THE CAMERA TO SEE IF SOMEONE TAMPERED WITH UR LOCK (SMILING THE ENTIRE TIME). PER MONTCLAIR PD THEY DON'T HAVE CAMERAS ON THERE STORAGE UNITS (BIG NEGATIVE), THEY TELL CUSTOMERS THAT FOR A SELLING TOOL. FOOD FOR THOUGHT, A CRIMINAL IN A HURRY WILL NOT CUT A LOCK AND TAKE IT WITH THEM. THE FIRST THING THE POLICE AND INS CO. ASK WAS THE LOCK STILL THERE. INSIDE JOB OR THE HOMELESS (HUMMM). I FOUND A STORAGE COMPANY THAT HAS CAMERAS ON ALL THERE UNITS AND A PROPERTY MANAGER ON SITE AROUND THE CLOCK AND IT'S RIGHT AROUND THE CORNER FROM THIS LOCATION. ALSO I WENT TO MOVE MY ITEMS OUT AND ONLY HAD A FEW HOURS TO MOVE MY THINGS I HAD TO WAIT OUTSIDE FOR 40 MIN (NOTE ON DOOR SD 15 MIN) UNTIL SOMEONE RETURNED BACK TO THE OFFICE AND GET MY DL. I COULD NOT COMPLETE DO TO THE TIME. NOW THEY WANT TO CHARGE ME FOR A FULL MONTH BECAUSE I WENT OVER A DAY.
Very clean facility.
Abel, was extremely helpful and provided great service. I would recommend others to utilize this location and ask for Abel
VIEWERS, LET ME TELL YOU THIS...I WOULDN'T GO TO ANY OTHER STORAGE EVEN IF THEY OFFER ME A LOWER RATE. PUBLIC STORAGE HAVE PROVE THEMSELVES TO BE RELIABLE. OPEN 7 DAYS A WEEK FROM 6 A.M TO 9 P.M. VERY RESPECTFUL, HARD WORKING, AND HONEST EMPLOYEES THAT WORK THERE. LIKE ABEL, SUMMER, ALEXIS, AND MANY OTHERS AS WELL. THANK YOU ALL FOR EVERYTHING YOU GUYS DO TO INSURE US THAT WE ARE AT THE RIGHT PLACE WITH THE RIGHT PEOPLE.
Bien servicio Alma. Gracias x todo
Abel was very helpful
Very helpful and professional I love their service
Summer was the employee that helped me and my fiancé from start to finish and I have to say she was extremely helpful and nice. A few days later after grabbing my storage unit, I had incorrectly locked my unit which left it open for theft but thanks to Summer's kindess she had notified me of the situation with urgency and I was able to fix the problem without anything being stolen! Great staff! Good prices. You can't get that anywhere else!
This is my first time at Public Storage in Montclair, and I can say they are super nice and friendly. I was helped by Alexis when I went in this afternoon, she explained everything in detail and also took me to my storage unit to show me where its located. Thank you so much Alexis!!! 👍👍👍👍
Alexis was such a amazing employee answering every question we needed to know biggest help ever thank you!
Alexis was very helpful. She allowed me to checkout a couple of different units, so I knew I was getting the right size.
I recently came to this location since its right around the corner and I was helped by brandi and summer..they were both super helpful and professional and the nicest people I've dealed with in customer service,they broke everything down for me as far at rates and what units were available.I highly recommend this storage location to anyone.Thank you guys,you guys were awesome🤘🏼😀
Abel helped me with excellent service!
Excellent and quick service from Abel!
This place is chill the people that work here are chill
Abel and desiree were very helpful! Thank you so much for showing me the facility and helping me each time i visit.
Quick and friendly customer service. Abel Showed the space and handled the reservation professionally and gave all information needed
Love this place! Clean and well maintained. Summer was super helpful and awesome. She’s the nicest person I’ve met in Montclair thus far and is the only person I’ve met with nails as cool as mine! Would recommend this facility to anyone. Cheers!
Very personable and detailed providing service
Thanks Abel for the help at the property!
Great service from Abel and Raymond thanks!
Raymond & Abel was amazing!!!!! Thank you so much!!!
Very friendly service. Abel and Raymond are great guy. Helpful, knowledgeable, courteous. Prices are surprisingly very reasonable. Over 3 years storing my personal items here. Just upsized to a 10x20.
Looking for a storage facility today. US storage fufilled all our needs and the call center was helpful and Stephanie Garcia at the upland office was fantastic. Need storage go see her shes wonderful.
Abel was so helpful and I appreciate his help keeping an eye on my unit!
Firstly impeccably clean location, second very knowledgeable employees, and convenient products and layout. The manager Abel rocks!!
Initial experience was not good. I have rented storage units before so this isn't my first rodeo. The manager is not professional at all. There were hidden fees that weren't disclosed until I hauled my truck full of furniture more than 130 miles across town. The rent was raised less than 6 months after renting. Abel likes to harass customers which never happened in my past experiences. They also like to threaten public auction of the unit before it even hits 30 days! Customer service is terrible, and the facility is only clean inside of the office. The elevator is very dirty all the time and it never smell like cleaning products. This is the least well keep facility I have ever rented from. Will not recommend to any students or friends, period.
I have rented here before and Abel has always been great. I came in today to reserve a storage for my move in tomorrow. Abel helped me while training Scott who was nothing but hospitable. They are amazing and always make me feel secure with putting my belongings in storage there. Abel gave me some deals that helped save money and so much advice and he was so patient with me.
I have had bad experience before with Storage places due to Staff lack of responsibilities. My husband and I wasnt sure who to trust but once we logged on to their site, took time to read it through, along with the promotion they offered that comes with flexible hours, we couldn't help but to say "this is the ONE". To any one that is looking for a Storage Place that they could entrust, rely on, without a second doubt it would be " PUBLIC STORAGE." Ladies and gentlemen believe me when I say that this place makes you feel right at home. Have no worries at all. Any questions you have will be answered. Any help you need will also be service by their respectful and trustworthy staffs. Last but not least, I want to say "THANK YOU SO VERY MUCH" to one of their Staff memeber by the name of ABLE for a job well done.
Abel was a class act. He help my wife and I out when we mistakenly left our storage unit unlock..... A person of Public Storage team member...
rented space for 10 years here and price goes up every 9 months or sooner... I keep having to down size right out of the place.
Thanks abel for great service and help!
Excellent customer service! I moved out to Claremont from my condo in a different city and came here looking for a storage unit to store my stuff. Summer was awesome and quickly got me a perfectly sized unit. Highly recommended!
Josh was a great help he was very professional and polite.
Abel gave excellent service and was very nice!
Nice employee and helpful
Great service able to answer all questions where And very helpful. Able was a great csr!
Was great service and a great price
Great customer service and decent facility with reasonable price
Great customer service. We got what we were looking for.
Our experience at public storage was nothing less than phenomenal. We were greeted and helped by Carrol. She was efficient and very informative. Thank you for helping us today!
Professional, quick and easy.
Excellent place! Safe and there very help-full highly recommend!
I want to start off saying this location is one of the cleanest properties I have been to. I most definitely need to acknowledge the manager Summer at this property she is beyond amazing! She had an awesome attitude and is the sweetest person, she answered all my question, concerns and was able to accommodate all my needs. Her customer service was very impressive, she went the extra mile to show me the merchandise they offer which was so helpful I was beyond satisfied with my experience.
Was helped out by the worker Abel today. Fantastic service.
Absolute best experience at Public Storage! First, I was able to reserve a unit online and learn more about monthly cost which was extremely convenient. The following day I was contacted over the phone to setup a time where I could come in, look at the unit and finalize my paperwork- again, so convenient and thank you for working with my schedule! Today I went in and met with Abel and he was fantastic! I have never rented a storage unit before but he patiently answered my numerous questions and explained how to enter/exit the unit and facility. He even gave me tips on how to properly pack my unit to maximize space which will come in handy! He also helped me get my boxes lined up and allowed me to pick up at a later date because I was on my way to work and didn’t want to get my work clothes messed up. Abel has made the process of moving a lot less frustrating and he’s extremely helpful!
Fast and friendly service! Summer, the manager for the location, was very helpful! She answered all of our questions and the facility was kept nice and clean. Thanks Summer for all your help!!
Absolutely love the customer service here.... Checking in was quick and friendly.. The worker Abel was quick and efficient.. Was very informative about services offered there.. I feel very comfortable with leaving all my belongings in storage there..5 star rating all the way.. If there was a 10 star believe me i would rate it 10 stars....
This is a great establishment! If your looking to store anything away this is the place to go! The staff is very friendly and professional! The pretty girl who works in the front office named Summer is always so quick and efficient to help you out with your needs and always has a smile to brighten up your day! Abel is another friendly manager thats always being so helpful and is quick to help if you need anything. I thank your staff for all the help and making my experience five stars
Great service great location great price. Customer service was incredible!!. Thank you Able for informing me of the savings.
Alex was very helpful and happy to get a storage here
Great customer service from Abel, facility was very clean and new.
This, without exception, is the cleanest storage facility I've been in...additionally, the customer service was top notch..even with the sales pitches for moving products..Summer, who assisted me, was polite, friendly, and helpful
Great place. Fantastic service
We got a good deal online. Abel and Amy were great. Nice facility.
Friendly and helpful
I like this facility, I am very picky about cleanliness and professionalism, my expectations are high - with that said, the staff has always been more than accommodating, they are always friendly and professional, and the units and facility itself are very clean.. Thank you Abel & Amy!!!
Everything is great just wish I could have gotten a bigger size
Very helpful staff. Clean and well maintained facilities.
Perfect service from Abel & Joshua!
Get staff thanks Amber and Abel
Abel helped us with great service!
I’ve had some stuff stored here for a while now since the last time ive been here. Heidi and Abel have helped me move into a bigger unit and have not hesitated to provide great customer service.
Property is clean and well maintained. Came in to make my payment and the girls there, Sharon and Cynthia were both very nice and helpful.
I was at Public Storage yesterday and the staff were welcoming and helped me with locating a unit on the same floor. Christine was especially understanding, friendly, and kind. Thank you for a good experience at your facility!
Great service! Abel was so helpful! Property is clean and seems secure.
Best customer service
Muy bien servicio de Abel!
Best place for storage customer service was amazing!
This specific facility has gone DOWN HILL FAST. Floors are DIRTY except where u go pay the bill. Just a HORRIBLE Co.
NEVER AGAIN! I had originally rated this place at 5 stars when me and my mother (both physically disabled) rented a storage unit a week ago. Everything seemed on the up and up and the staff was pleasant. I haven't been able to use the storage space at all because there is never any trollies to move boxes with. I was assured that there were some and they were readily available when we rented the unit. Well, come to pass they have 2 that are kept in the office and only available for use during office hours. Why would I rent a unit at a place that had extended hours if I was unable to actually do anything? At the time of renting I was told the trollies lived by the elevators just inside the doors of where the units are. When I discovered this issue the girl at the desk was horribly rude with me and told me the trollies were an item they provided for us as a courtesy and that the use of one was not actually something guaranteed for use. Then proceeded to tell me it was like their elevators. That they provided them but they could just make us take the stairs. I asked her if she could not really see the difference and she replied no. She was very curt, sarcastic and dismissive in her attitude and behavior.
Friendly an fast service!!!
The service is great, and the hours are very accesible. Thanks for the discount!
Very clean and good amount of storage space and fair prices ! Staff was great abel and amber are very helpful and can help you out I highly recommend it!
The facility is well kept and secure. The customer service is great and the process of getting a unit was simple, easy and time efficient. Abel was extremely friendly, knowledgeable and helpful. Additionally, they have unbeatable pricing in comparison to other top rated facilities.
Is there forklift service?
Fast and Efficient!
Abel and Amber were courteous and very thorough!
Exelente experience! Good customer service
Thanks Abel and amber you guys are the best, I only rented because of your professionalism and positive attitude. Thanks again
Great place and great service!
Abel and Lily were excellent with my storage experience!
I have my belongings there.
Excellent service. Every question ive had has been answered quickly and correctly. Lily is great. Thank you public storage
Customer service was excellent. Amber was very helpful and professional. Climate controlled storage is also a huge benefit.
Big Shout to Amber! Came in to Make a payment as usual , she always making conversation asking me how everything working every time I come in. Making sure everything is going great. Perfect place to leave your belongs friendly staff and a clean property. Thank you Amber for always making me feel comfortable and helping me with my needs.
Dirty people live in there kinda scary
Thank you Amber! Came in looking for a storage, she was very professional and helpful, she even got me into a nice size space at a sweet price! Highly recommend this location keep up the good work Public Storage!
Precio accesible, he cotizado precios pues uno de los mejores
This public storage is very clean and professional. I couldn't have asked for a better first experience opening up my first storage unit. The manager, Lauren, was more than helpful with the process.
LAUREN............She is very courteous & helpful & goes WAY Beyond the call of duty and is a good/GREAT!!!.... asset to the company. She SHOULD be the DISTRICT MANAGER/ managers.
Come in almost daily and lauren is great! She always has a smile on her face and always goes out of her way for us! Recommend this location to all friends and family!
Jasmine was a really professional, professional, and polite
Jasmine and Lauren provided ecellent customer service. They were very patient with me. I appreciate all the help. Thank you Jasmine and Lauren for making my move pleasant.
Great service by Lauren! Made moving easy
Lauren was super helpful and quick to get a few college students easy storage!
Our company uses this facility, Lauren has been extremely helpful in handling all of our concerns. Very pleased with all of our visits here.
Come in every month to do my payment at this location even though I do not store there. I am always greeted with smiles when I come in. This morning was greeted with nice smiles from Lauren and Dayanna! Thanks a lot girls!
Customer service is excellent. Process from start to finish was so fast and very informative. Highly recommended it.
Lauren an Ashleigh were very nice an helpful
Lauren & Jasmine were great, very helpful!!!!
Excellent service. Heidi was super helpful! Very easy access in and out of the storage. Very clean and trustworthy place! Thank you guys for always helping us out
Chris and Jasmine give great customer service.
Jasmine and Heidi are very friendly and considerate every time I visit my storage unit.
Jasmine was amazIng and took great care of us. I hope that she will be promoted to lead the other staff members. She was wonderful!
Recently rented a unit dealt with a nice young lady named Jasmine she was very courteous and helpful informative and helped me get everything I needed thank you again!
Estephanie and Jasmine were great! They both helped us get our storage unit together. They were very nice and very helpful. These two ladies were awesome!
I decided to rent a storage unit today and chose Public Storage. I did the express check in online and before I could finish the form online I received a phone call. I thought that was great. Then arrived to the smiling friendly faces of a helpful staff and instantly greeted by Estephanie and Jasmine. Both of the ladies were friendly and helpful. This transaction was very smooth and both of the ladies seem to work together very well. Thank you ladies for your help.
Heidi Salgado and Christopher Cansler gave me great customer service. Great people they helped my needs for storage services.
Exceptionally clean facility, first-rate customer service by manager Chris.
I have an existing account at this PS location, and just recently opened a second one. The reason, is the great customer service I always receive. Also, the facility is always in pristine condition. Chris, thank you for the quick process and ease in getting my new account set up!!
Very clean and easy process. Jessica and christopher were great it was a fast and easy process. I would highly recommend this facility.
The workers here are great. Chris, I believe he is the manager, has always been helpful and says hello every time he sees me. He even remembers things we've talked about even though it's been 4 months since I was there. Yeah it's just storage, but these people add the most value for what you get.
When I saw all the comments about how great this location is, and how great Chris is I decided to go with this location. However, Chris showed a lack of professionalism, and showed me why I would never recommend this location to anyone in need of a storage facility. I was assured that nightly checks would take place, but they somehow missed my unit for three nights. I was in town after getting the storage unit, but after a couple of days I thought it would be fine to go out of town. Chris himself said he did a check, and someone missed it. Then he proceeded to tell me it never usually happens because he spent time in the military. Not sure if that was said to manipulate me into having sympathy for his lack of management skills, and his attention to detail. I asked him if there was anything that would be done or said to the staff that missed the unit, and he flat out said NO. Its completely unacceptable for a manager to tell me that their is nothing he can do to improve the service that they offer. I understand missing a unit 1 time, but to miss it three times in row made shows me that they didn't check units in that area for a while unless they only missed my unit every night. I made the wrong choice leaving my belongings at this location, and thinking they would do their job. Overall the customer service at this location is 0 stars out of 5.
Good clean site, open spaces
This is by far one of the best public storage location. I never had any issues and their customer service goes above and beyond, especially when you have the manager Christopher helping you with your storage needs.
I got a storage with my wife today, the man their Christopher was very helpful and informative he had a great attitude was not shy at all. I would definitely recommend this location.
Christopher and Amber we're very helpful with my moving
The staff is always helpful, knowledgeable, and willing to work with my personal storage needs. Chris and April have been a blessing. Would recommend!
Very clean and helpful staff. Especially 'Chris'.
Only 4 star because it wasn't free ;) Lily and April both very helpful moving in, and out. No hidden fees. Very upfront. Christopher was very friendly as well - good staff all around.
They have inside and outside units. Elevator for the upstairs very convenient!!
Very nice people and helpful with any questions or concerns I may have had
Very clean always looks awesome. The friendly customer service is excellent. Thank your employees for a great job.
This is the cleanest storage in town and always smells like cleaning products. Jasmine and Christopher went beyond the call of duty to assist me. Great job everyone! Lorraine A.
The staff at hand were extremely friendly and helpful. Highly recommended for your storage needs. The only mild annoyance was due to the thefts of all the dollies, which meant that there was a check-in and out process with the dollies so make sure to bring valid ID when checking in/out.
So clean and chris and april are so helpful. And are always more then willing to assist you. Every time i went there it was enjoyable
We drove almost 100 miles to Monclair from La Quinta, Ca and we had a very unpleasant experience with a girl Named April. Very bad attitude and poor customer service. Talking to other customer in a very rude tone in front of us. I was not going to put myself in a position that just because I rent from you you think it's OK to belittle me in no way shape or form. So I decide to bite my toung and walk away and decided to go rent elsewhere. Even tho the price ranged about the same I received the most important thing respect and great customer service. I don't understand these type of employees they want to act like if they own the business. Honestly she needs more customer service skills before she can really call herself "A Manager
The Employees are very helpful.
Very helpful with all the storage questions I had April and Cassandra were very friendly and would recommend this facility to family and friends to store here
Christopher was wonderfully accommodating and extremely informative, and also super friendly. Overall a great experience and I feel fortunate to be a customer here.
Nice staff, clean place. Helped secure two units closer to each other when I suddenly needed the second one.. sucks about the insurance abd fat lock, but I get it.... Make sure to book online for whatever deal they've got going... Makes it worth it.
Thanks to Christina C . And Chris for all the great customer service they provide us with I will recommend my friends and family near by to this location. They are so friendly and understanding. It's all about just getting a hold of them by phone thank you John as well🤗
Great experience. First time getting a storage and Chris made it easy. Definitely recommend this place if you're in need of a storage. The air conditioned storages is also a big plus.
Always friendly and helpful staff. There's been a few times I forgot my pin, and I know that Christopher has gone out of his way to open the gate and write my pin for me a few times over. Good location, very helpful from start to end, today was my last day and I'm almost sorry to say goodbye to good service! :)
Place was great! Fun, helpful workers (Chris and Laurie) who were very informative and cordial. Quick and easy service. Second review: Upon my second visit, Chris was as amicable as ever. He remembered us from 2 years prior and was very helpful in helping us decide which unit to pick. All in all, 5 stars!
Very great service from Christopher! Showed us several options for storage, and talked us through the pros and cons of each one. Would use this location again; very quick and easy!
Awesome place! We were stressed because of the whole move and the staff could tell 😁 but they were SUPER nice and got us in fast! The guy Chris even gave us some free tape because we ran out! I definitely would recommend because of how nice, clean and easy the experience was! :)
Chris was very helpful when I went to clear out my unit. I never had a problem in those 3 years. I would recommend this location.
Storage is clean and the staff is very helpful. Chris is always attentive and proactive. I would recommend this place if you're looking for a good storage unit.
CUSTOMERS BEWARE OF THIS LOCATION AND PUBLIC STORAGE LOCATIONS IN GENERAL. MY UNIT WAS BROKEN INTO ABOUT A WEEK AGO. THE THEVIES HAD BROKEN IN THROUGH THE WIRE MESCH NETTING OF MY UNIT. THE WIRE CEILINGS MESCH WAS TAMPERED WITH. I APPROACHED MY UNIT UNLOCKED MY LOCK WHICH WAS STILL INTACT AND NOTICED TONS OF ITEMS MISSING. THEIVES DONT NEED TO BREAK A LOCK TO BREAK INTO MOST UNITS THERE IS A 3-4FT GAP ABOVE TOP OF ROLL UP DOOR TO CEILING, THAT IS SEPERATED BY A WIRE MESCH WHICH ANYBODY CAN BRING IN A LADDER AND CUT THE WIRE MESCH AND GET INTO YOUR UNIT WHICH IS WHAT HAPPENED TO ME. I TOLD MANAGEMENT AND THE FIRST THING THEY ASKED WAS DO I HAVE INSURANCE, WHICH I SAID YES. JUST A LITTLE FYI, INSURANACE IS MANADATORY BEFORE YOU CAN EVEN RENT A STORAGE UNIT THROUGH PUBLIC STORAGE, I PROCEEDED TO SHOW THEM HOW THE THEIVES MUST OF BROKE IN MY UNIT AND THE PROPERTY MANAGER SAID IT IS NOT POSSIBLE FOR ANYONE TO GO IN THROUGH THE WIRE CEILING THAT IS ATTACHED AND THATS ALL HE SAID, NO FURTHER HELP WHATSOVER. I FILED A POLICE REPORT WITH MONTCLAIR PD AND THEY WERE NO HELP. THE SECURITY AT THIS STORAGE PLACE IS HORRIBLE SO IS THE MANAGEMENT!!!!
good and satisfying
Everyone here is very helpful I'm from out of town and they help me with many different things besides storage very nice people I would recommend this very highly very safe and secure and clean
From Monique, this storage is really helpful there customer service (John and Chris) are great and very helpful
Chris is my main man here and always takes care of me. I've never had any problems here. The place is clean and my stuff feels stored securely.
I have used this location since 2008 and have always been impressed with their service. The unit was so well climate controlled that even beeswax candles didn't melt in the 100 degree summers. There were always enough platform dollies available and 2nd floor access was elevator convenient. I highly recommend this location.
It was this locations reviews that definitely gave me more piece of mind before I reserved a unit. Just as the reviews said they are a fabulous team. They offered me coffee or soda not just for my unit rental process but anytime. Jon and Mike helped me with starting my unit rental. I have to say the good reviews do them justice and that's why I'm so compelled to leave one myself. I have to say only one detail to the climate control units that bothers me is it seems fairly warm. While I don't expect it to feel like the refrigerated section of a major chain market, the units are fairly warm, maybe 75-80f on the 3rd floor and the elevator is always much warmer than the rest of the of the building. I love my unit and whenever I see the employees they always say hi unless your digging through your unit then it's just a hi and bye which is prefered to me personally. I cannot say enough about the team, very welcoming
Great place to store your belongings been here a few years now. Go see John an Chris nice staff.
Clean! Wonderful service by the employees!!!!
Their service is fast, friendly, and my stuff was kept in wonderful condition. A+
My brother rented a storage unit from this place twice and he's never had any problems. Staff is really helpful, too so that's always a plus.
I received great service and personal attention. I highly recommend this facility to anyone who is searching for a great place to store your items. Great job John and Chris!!! Thank you Dave V.
I like the way every thing is. the storage units are clean, the staff are are very informative.
I got nothing but the best customer service at this location. I prefer this place overall with the updated amendments (AC, Clean, Safe etc.) No worries here. Christopher is well spoken and detailed with his job. I highly recommend this P/S location.
The establishment is clean and well maintained. All of the employees have always been extremely helpful and friendly. If I ever needed a storage unit again, I would definitely use Public storage in Montclair!
Signing up was easy and the process was quick!
I'm glad I came here, April, the Customer Service rep was very helpful and professional, the facilities are clean, they have easy access, carts, elevators, all necessary to make the move easy. I just moved out after close to a year, no problems at all through out the year. Erika helped me with the paperwork and I was done in no time. She was professional and courteous and made everything easy. I recommend this place
First time ever using Public Storage and I must say Christopher knows his stuff he handled everything very professionally ans has a good sense of humor. Nice facility i recommend it to anyone needing storage Thanks Again.
Great place, great service! 5 sarts all the way!!!
I very happy with this public storege been here for a 1half never had a problem I would recommend this to others
Staff was very friendly and beyond helpful with getting everything together. No time wasted between when I walked in and when I walked out with the keys and paperwork. Christopher was the associate who assisted me and deserves an A+. Will definitely refer to a friend, and already have!
very courtesy, clean and on the ball.
Great friendly and helpful staff! Clean location and love the temperature control lockers!
The facility manager and staff are professional, helpful and always available on the premises. The location is very clean and feels safe and secure. I would encourage you to get a storage unit here and have no worries when you drive away.
Montclair storage is clean, and everyone is nice and helpful...
John was very helpful and helped me with understanding my contract and storage. I highly recommend this storage.
Clean facility, easy to use. I booked my space online, and got a call IMMEDIATELY after I booked online. Seriously, less than 10 seconds passed after I hit "reserve" that I got a call. All the staff have been super nice. When I got to the facility, I worked with John. SUPER friendly guy. Wasn't pushy and explained everything in a no-nonsense manner, and gave me a tour of everything. Over all, I am satisfied with my experience. Highly recommend!
The location and staff are perfect!
Wonderful experience. Tiana and John were; Knowledgeable, courteous, fairly priced. Definitely a 10 out of a 10!!
The facility is clean and well kept, security cameras make you feel safe. The actual process of renting the space can be some what aggravating. the manager John attempted to up-sale me at every turn first handing me an old used lock that I was expected to pay a new price for (I had my own). Then he hands me a roll of tape and said if you don't use in in 30days return it for a refund (Right). Then he says he has to charge me an admin fee even though all my information was currently in their system and I was a current customer in good standing and never late (soaked for a $22,00 got cha fee) Then he tells me I need to buy insurance because according to him it's MANDATORY. I assured him it was not and had a copy of my homeowners insurance for him to review just in case. He never bothered to look just wrote declined across the insurance papers. Lots of complaints from people that used the insurance. I like the location its just an irritating and a rip off of $22.00 for an admin fee.
Great facility, excellent staff. Customer service is top notch!
I open up a 5x10 storage unit, a few months ago. After my brother moved his stuff out. I decided to move to a smaller unit. Chris got me a new unit close to my original unit. This didn't even take ten minutes. The process of moving my things over took longer than that. I didn't even have that much stuff to move. I was able to get in and out to continue the rest of my day.
Chris is so helpful and accomodating!
All the staff are very helpful and professional at providing their service. Facility is well kept, climet control and free of dust inside my storage. Rented here twice and never been a problem A+
Great service! Chris and John are extremely helpful and very friendly!
Very clean storage facility. Great security around. They are very helpful in advicing me on what type of storage I needed to help with my parents items and how much space I actually needed. I highly recommend this facility to anyone
I love this place!! Great staff John and Chris are Awesome!! 5 Stars all the way
Had a good experience. Customers service is excellent.
Very friendly people working in the office. Christopher was very helpful and answered all questions. The carts they provide are an added bonus since were on the 2nd floor. I would recommend this place to any of my friends.
I had a great experience moving my items into storage at this property. Chris was super helpful every step of the way. The facility is really well kept and I highly recommend the location for anyone in need of some extra space.
The building is well-lit, clean and climate controlled. No bugs or moisture and the staff is very friendly and consistent every time I go in for anything. The security in this place is amazing. If you forget to lock your unit, they call you and let you know. Just to get your gate access code and unit number, they make you show ID. The only downfall with this is that I tried to get my access code over the phone so I could stop by my unit after office hours and was not able to get it. However, I completely understand their policy about this. I would much rather have a storage unit that is on lock down than let anyone and their mother be able to access the units.
This storage facility has met my needs perfectly. I have an inclosed trailer and needed a place to store it that fit my budget. Not only did it fit my budget the staff Christopher and John were very friendly and made me feel very welcome. I am positive I will use this facility for future storage needs.
I have had a great experience storing with Public Storage at this location. I am a college student utilizing the space while I am away from campus for the summer. I am sharing a 5x10 unit with a friend. The price is reasonable, especially because we are splitting the unit. The mandatory insurance gets added on, which I suppose I should have expected, and the move-in fee gets tacked onto that reduced first month fee. In any case, it's a good decision to store here. It is very easy to use during access hours. We had a bit of a walk to our unit on the third floor, but the provided carts helped with moving our things. Our space was clean, flexible, and really everything we needed. We really had no complications with anything. John and Chris were very helpful and made the process very straightforward.
Great services very polite
Great place very clean and reasonable! Chris and Marisol are excellent always ready to help.
Great customer service, friendly and nice
Warm, friendly and informative staff. Laurie was great!!! Clean facility cool updated access options! Glad I choose Public Storage and I will recommend them to others!
Ana is AnaMazing. She was very helpful and courteous. I am very pleased with her and Chris.
Anna at this location was so sweet professional and very helpful
Excellent!!!! Highly recommended appreciate your great service and information
As a college student, I've had more than several horror stories when it came to finding a place to store my things for the summer. However, everything changed when I came here. Public storage was easy to access online and their staff was especially helpful. Christopher went above and beyond by helping me find the unit I needed for my stuff and providing me with all the information I needed. Awesome experience.
John was incredibly helpful and the storage facility was clean and everything was easily accessible. Perfect for college students who are leaving campus for the summer!
Very satisfied with the business and recommend them to other customers.
The people are here so nice and helpful. Definitely recommend them. Very professional and fast.
Laurie was awesome in helping us get set up with our first storage unit! She explained everything thoroughly without being patronizing.
Love to storage my stuff at this location. Great customer service provided by John n Chris n others. Totally satisfied !
Awesome Experience...John & Chris were extremely helpful & friendly....
Very clean and very helpful
Chris and Marisol were so helpful and friendly! Chris explained everything very well and I was able to finish my paperwork within 20 minutes. The customer service was great and the space looks awesome.
Have used other storage places, this one is by far the best. Units are clean and easily accessible. John took care of getting us set up and was very helpful and had a great sense of humor. Would highly recommend Public Storage and if your in the Ontario/Upland area definitely use the Montclair location. :)
The customer service was great; both Chris and John were very helpful and knowledgeable. The facility is clean and secure. I couldn't ask for more.
This outfit has a bad habit of grinding as much as they can milk out of you, do not store your stuff here, they are going to overcharge you for everything, including lock, insurance, ....ect.
Very professional and helpful folks at this location. Chris & John were personable and respectful. They met our needs for several months. The location was very well maintained and security appeared to be high priority for them. I would highly recommend them to anyone.
Hello I've been at this storage so far for 7mths and I'm glad i came here.Chris and John are great, I'm always informed with info that is needed and they are always ready to answer any of my questions that I need answered. place is very clean and the nicest PS I've been to. when i need to change my space to any smaller ones John is very very helpful with me making my decision he works with me with what is beneficial for me,I really do appreciate that. Very good respectful workers.
always clean and very nice . very good costumer service!
Great place! Chris and John are awesome. They explained everything thoroughly and made both the moving in and moving out process very smooth. It's a very honest and well-organized place. I will definitely be using this storage unit if I need one again.
Great place to store your stuff. I have had a storage unit for the past 3 years here, before it was Public Storage. I have had no problems then nor now. The facility has been always well taken care of and maintained. It is well lit and easily accessible. I have not had any issues paying online nor in person. Overall it is a great place to store your stuff.
Great storage and staff , thanks to John for his great help, advices and good management as well as Chris . Safe, clean and excellent for anyone who wants to keep valuables in the right place . Keep it that way guys , im sure more people will come to your storage. God bless you and the work you guys do.
Love this Public Storage location! Excellent customer service and a clean, safe, well-lit facility. I reserved a unit to store all my belongings while in-between apartments, and Christopher made the whole process stress-free and easy. I accidentally locked my unit in the "open" position once, and Christopher called me right away to let me know! Thank you Public Storage staff for being so attentive! Highly recommend.
The facility is immaculate but the customer service is absolutely the BEST; I would recommend this facility without hesitation. They made a very difficult time an absolute pleasure for me. The management John and Chris are extremely professional and accommodating. They went out of their way to help me and make my experience pleasant and easy. I am fortunate to have found this facility. I highly recommend this storage facility.
John and Christopher were wonderful. They were polite and courteous and got me in and out in a jiff. The facility is clean and always private.
Great facility: clean, well-lit, climate controlled, great access, wonderful staff - did I forget to say clean? John, the manager is always working a broom or wiping down windows, walls, etc.), but never forgets to say "Hi" and be courteous to everybody. Christopher is always a bundle of energy, with an enthusiasm that lets you know that he loves his job and really enjoys dealing with his customers. This passes down through the chain of command and I have never dealt with any staff member (like I have with other storage facilities) who just project that they hate their jobs and would rather do anything else but deal with their customers. This is by far the best storage facility that I have ever dealt with and it's managed and staffed by top notch people.
Super service and friendly staff! Have had several nice experiences here, they are the first place I turn to for storage!
There friendly people that work there, very helpful.
Great facility- very clean, well-lit, and secure. The staff is very friendly and accommodating. Love that they provide elevator accessibility and large dollies to transport items to your upstairs unit, as well as keep the units air-conditioned. Overall, an excellent facility and I highly recommend.
so far this is the best public storage place i have used. Their customer service is top of the line when it comes to dealing with customers. I had the chance to deal with Janaya and i will recommend her to anybody who uses this storage facility. She is helpful and she will go the extra mile to satisfy all her customers with a smile.
I have always had excellent and thoughtful service at Public Storage in Montclair on Arrow Highway. I was looking for a place to store artwork - someplace that was temperature controlled and secure. John was especially helpful with determining my needs, finding a unit with easy access, and helping me feel that my items were safe and secure. Our running commentary is, "Have you checked my unit?" His replay - "Every day." I would not entrust my pieces to anyone else. Thank you John and Montclair Public Storage.
Chris the manager was excellent he helped us out with everything very polite and insightful it was because of him i discovered id been a victim of identity theft thank you so much i truly appreciate you chris you were genuine sincere and a great help......
I've had a storage unit here for 4 to 5 years and love the facilities! The facility was new when we first moved into our space and has been well maintained since. Recently, I moved into a smaller space, management went the extra mile to accommodate my needs and facilitate my move. I truly appreciate there hard work and effort.
The best, simply the best. The facility is clean, well lit , secure and the customer services is just "AWESOME" - The attitudes are positive and pleasant and always a willingness to help, inform and assists when needed. I can not remember the names of all the staff but I wanted to say "John" - (Manager) is the just great, and I'm sure he leads his staff in a positive and productive way by the way in which they conduct themselves. A great asset to the Company. Keep up the good work and thank you for a great experience . May allll Companies & customer service follow your lead. Best - Cheri Reed
Wow what a facility! My dad and I got a storage unit here earlier this year and we were very impressed! The facility is new and modern, with easy access and nice clean units. The manager is first class and very helpful. They answered all of our questions and made the process very easy for us. Thanks Public Storage! -Dusty
I'm sorry i cannot speak for the inside storage at public storage, because i am an R.V. i have been stored by my owner outside. i'm a big one but there is plenty of room. i'm comfortably stored between an old boat and another motorhome. i made a lot of friends in a few short weeks, when my owner picked the cozy spot for me to rest in. my owner said, "the R.V. parking here is very reasonably priced." and a gentleman named john who was very knowledgable took good care of him at the desk inside of the air conditioned lobby. He said i was protected by cameras and coded key pads, to enter and exit the secure premises. and john walks the area periodically during the day as well. i will recommend this facility to all of my friends. well, until my owner takes me on our next adventure try public storage i can always use someone to talk to.
I just entered into a contract with Public Storage today and I have to say that I was impressed with not just the facility, but also with the excellent way in which I was handled by the guy behind the desk... He was professional, kind, thoughtful, courteous and funny! He even stayed after hours and waited for me to get to the facility. In today's world the most we can hope for is proficiency in a service provided but when someone offers your the highest level of proficiency along with "service with a smile," that is something that is both very special and memorable. Thanks again Christopher for your commitment to a job well done and for your bright and friendly personality!
We haven't had any problems with public storage, the facility is under climate-control and access is easy and straight forward. We wish that we didn't get such an inconvenient location though, seeing that so many other locations were available and closer to the elevator. The first month was $1 but we were also responsible for a lot of hidden charges. Overall, the price was fair, the facility is safe, and we liked the location (close to the colleges).
This Public Storage location was superb. From its location and prices to its customer service, I was impressed and satisfied with my experience with them. Whenever an issue came up with my storage unit or with my account, they were prompt in notifying me and always asked how I was doing and how they could better serve me. The facilities, units, and grounds are clean and secure. I never felt nervous about visiting my storage unit after hours. Kudos to the team at Public Storage in Montclair!