Public Storage Self-Storage Units at 3810 Eagle Rock Blvd, Los Angeles, CA

Very nice Juan was a complete professional and pleasant to work with.

Juan was extremely efficient and helpful in getting us set up with a unit. The facility is clean and well maintained. Highly recommended.

Demasiado ecelente muy buen travajo 10 estrellas

Juan was incredibly helpful. Got me in quickly, and a great rate for my last-minute move. Place is clean & secure.

Juan was excellent

The manager, Juan, was very helpful in sorting out a problem with my account. He went the extra mile, which is rare these days.

Juan is the man - he ended up calling around to find me a unit that would work better for me, and scored me a better deal too!

A great experience. David helped me out at the office and was extremely helpful in taking time and showing me options and explaining choices

As other reviews have mentioned, Juan is really top notch. I met him while he was doing his rounds. He saw me and engaged with me to make sure I didn’t have any issues. When I mentioned the issues I had, he offered useful advice. Nice to see people that care about doing a good job. As for Public Storage as a whole: The rent increases are awful. Way too high of an increase with no protection or option for locking in a long term lease. But if you have to pick a Public Storage facility, go with this one (unless the demand raises my rent, in which case, go somewhere else).

Juan and Pati were extremely helpful. These are staff members that go above and beyond.The first day there was a little hectic for us but with the help of the staff we got it done!

Save your money and go somewhere else. This place is shady. They quote you one price that they start to raise within 3 months of you staying there. They'll bring it back down to what they originally agreed for another month and then kick it back up saying that they can't give you another decrease. To give you an example of their predatory practices, I started off paying $330 last June and it increased to $480 in less than a year. I'm going to report them to the Better Business Bureau.

Juan is the greatest! He really helped me during some of my trying times. Helped me during my divorce. He remembers me each time off my voice. He is such a great worker! I appreciate everything that you’ve done. Thanks so much for all you help!

The store manager Juan was very helpful and nice to work with.

Eagle Rock Blvd. Juan was great and helpful carrying out my purchase of boxes. I learned that I can sell back any unused boxes.

I was unable to access my storage I was frustrated and confused I had customer service on chat assist me but it seemed there was an error in my account I was waiting more than 30 minutes with no access as my code didn't work After waiting I met Juan who was super helpful kind and understanding of my situation He cleared up what prevented me access to my storage and took care of me I feel bad because I didn't know office hours start at 930am not at 9am if corporate can update this on their doors and send some help as he was bombarded with clients alone He deserves a raise!!!!

Juan was very helpful today with selection of boxes and overall professionalism.

Juan es siempre muy amable!

Just got the keys to my storage unit and everything is great! Juan really went above and beyond giving me a tour of the unit and property as well as sharing some helpful tips. The place is clean and well cared for. Juan is doing an awesome job!

There are some very nice things about this facility--mainly the managers Andrew and Juan! They are incredible, diligent, kind, and professional! The company on the other hand--I rented a unit in February, they raised my rent by $100 about 3 months later which is a BIG increase percentage wise, about 40%. I always pay on time and use auto pay. I requested a reduction, the first one was denied, so I started looking around at other options. Then Juan, saw that I was ready to leave, put in another request and got my rent back down! Both Juan and Andrew go above and beyond, were it not for them I would have given public storage 2 stars and moved out.

As a first time storage renter, Juan provided a very thorough, yet concise orientation to the property and the location of our unit. He took the time to walk me through the building so I wouldn't get lost, and gave some helpful tips to make our move-in less stressful. Public Storage and this property is lucky to have someone with his impeccable customer service and communication skills. He truly cares for each client. One thing I do hope for him and his other associates is for the company to provide them with a portable phone in the event of an emergency, or if a customer needs to get a hold of them while they're making rounds or moving someone in. Hope Juan is here to stay. Thanks again!

Juan was extremely helpful in providing assistance with transition of my family account!

Juan at this facility has been amazing!! Called and helped me sort out a rent increase quickly. Super friendly thorough and kind! Glad to be renting at this clean, safe and helpful facility

Juan is honestly the most helpful and best customer service representative at public storage. He really cares about his customers and takes the time to help with all options. If you need help or have any questions m, you should definitely request for Juan.

Thank you Juan for helping me meet all my storage needs and options!!! Great customer service.

This is the 2nd time that Juan has helped me. He is by far the best customer service person I've ever talked with. He is not only unbelievably helpful, but also very patient and kind. So grateful – thank you!

5 stars for Juan and the team at this facility. 1 star for the corporate level. So, I've been storing things at this facility for about the last eight years, but I've been trying to slowly whittle everything down. Recently, I made the decision to consolidate my two units into one slightly smaller unit for half the monthly price after they recently raised the monthly payments on both of my units by 29%. Juan, who I've been working with at this facility, has been extremely helpful over the last week trying to make that happen. Unfortunately, the new unit I was going to move into turned out to be much smaller than what was advertised on the website. It wasn't even close. I was planning to rent a 10x20, but in reality, it was 9'3" x 18'. So, instead of 200 square feet, it was only 166.5 square feet. I was told I needed to call the corporate number to discuss it with them. The person I ended up talking to at the corporate level could have cared less. When I mentioned that the missing square footage was more than the 5x5's they rent and so they should discount what I was supposed to be paying, he told me that in the agreement I signed that it says the dimensions are "an approximation." 33.5 square feet off is not an approximation, and if they want to make it an approximation, it's actually closer to a 10x15 than a 10x20 and should be rented as such. Either way, I felt I should get a discount. He wouldn't budge, so I canceled the space. After getting off the phone, I went and measured my two current spaces. They, too, are smaller than advertised. One is 140 sq. feet vs. 150. The other is 86 sq. feet vs. 100. So, to sum things up: 1) The team members at this location, particularly Juan, are fantastic and extremely helpful. If you have to rent a storage space, this is a good place to do so for that reason. 2) The Public Storage corporate level is awful. To get anything done, you have to ask for a manager. I ended up having to speak to four separate people over three separate calls before this was resolved, and I believe the final person I spoke with after asking for a manager referred to herself as as an "Account Resolution Specialist." The fact that you have to elevate something to get to an "account resolution specialist" seems a little backwards. I'd hope the first person you speak to at the national number would be an "account resolution specialist." 3) Bring a tape measure with you and check the square footage. It will undoubtedly be less. My bad for not checking the two units I'm currently in. DO NOT SIGN anything until you've measured the unit you're renting or else you'll end up causing yourself extra work. 4) If the corporate team had been more helpful and discounted the monthly rate, I would likely have stayed and made that unit work. However, I've found a true 10x20 at another company completely - Extra Space Storage - that is about 30% (yes - you read that right) the cost of what I'm paying currently for my two units, and so I'm contemplating moving everything there. While a lot more work, the thought of potentially saving a few thousand dollars makes the initial effort worth it.

very accommodating, friendly, respectful and excellent service of Juan.

Juan over @ the Eagle Rock Blvd. location always makes every interaction smooth & pleasant. Wish there were more employees with the same work ethic.

Juan was very helpful in assisting me with the changes of my storage unit.

Move in was easy and Juan was so helpful

Juan was very polite and had excellent customer service and was very patient with helping me log into my Public Storage Application. We need more people like Juan in this community.

Juan was the man, gave me some peice of mind after worring that someone had maybe tampered my unit. Thanks, Juan!

I have a wonderful experience with a manager Juan who has been very nice, very helpful, very friendly. I can give give him 10 stars. Hope he would stay here. We need a nice manager like him.

Buen servicio de minerva gracias

I’ve had a storage unit at this location for over a year. My interaction with the staff has been minimal - I haven’t needed to connect with them. This past weekend I ran into an issue and Juan was overwhelmingly helpful. He did all he could to resolve my issue. When he wasn’t able to he kept me up to date on how the matter was being resolved with realistic time frames. Public Storage was able to deliver on their promise. I was so blown away by Juan’s attention to detail and his customer service. Sadly, we don’t see this type of service very much anymore these days. Juan seriously blew me away. Thanks for your help, Juan!

Juan at Public Storage on Eagle Rock Boulevard is the best customer service representative I've ever had in decades. I was moving into a new apartment and needed to rent a storage unit. I called Public Storage and spoke to Juan. He was so helpful and knowledgeable. He answered all of my questions and helped me find the perfect unit. When I went to the storage facility to pick up my keys, Juan was there to greet me. He was friendly and professional. He gave me the best tour of the facility ever. The facility itself is picturesque and a pool is right next door as well as the post office conveniently located. He showed me to my unit and helped me get settled in. I am so happy with my decision to rent a storage unit from Public Storage. The facility is clean and secure. Juan is always available to help me with anything I need. He's truly a great employee and I'm so grateful for his excellent customer service. If you're looking for a storage facility, I highly recommend Public Storage on Eagle Rock Boulevard. And if you get the chance to speak to Juan, be sure to tell him that I sent you!

minerva is the best and great service

Juan and Minerva were so professional and very accommodating!

Minerva was very helpful .

Very helpful Minerva is super generous

Juan was soooo helpful and patient with me I appreciate his awesome customer service thank u so much I was so stressed out about my storage unit .

Always helpful and inviting customer service

Great and we’ll taken care of facility excellent service from Minerva helped me very much to understand process of how to be able to get a space definitely recommend !! Wonderful experience

I’ve maintained a unit here since the mid-00’s. Just recently, I was alerted to a potential leak due to the recent storms. Andrew, with Public Storage, went above and beyond to inform me as to the likelihood of water damage. Very kind! Highly recommend!

I want to thank Andrew for his hard work and kindness. He is very informative and helped me get the right unit.

Ricardo was amazing and helpful. Made us feel at home after a long move from CT. Definitely recommend this place.

Richard customee service is great!

Great and secure facility. Andrew was so professional, polite and helpful!

Ricardo has help me and very friendly

clean property and great service from Ricardo!

Ricardo was a great help and fast service to thumbs up

👍

Ricardo was super cool and personable

Andrew was extremely helpful. He helped my family get the perfect unit.

Ricardo help me to find perfect the perfect storage. Great customer service

I've been at Public Storage in Eagle Rock for 4 years. The property manager Ricardo is excellent. His customer service is tops. Anyone that gets storage here will be happy with his service.

Gracias a Ricardo por su excepcional customer service

Fabiola helped me . Great service thank you

Ricardo is very helpful. And positive. I love him!

FIVE-STAR CUSTOMER SERVICE BY RICARDO. But! If I could give him more stars, then I would. I’ve been a customer for two years now because of Ricardo. He is an excellent listener, excellent communication skills, highly organized and efficient, has a great sense of humor, friendly, and kind. Ricardo and I spoke on the phone yesterday to help me transfer Unit into a larger storage space. I was under much stress and he made the transfer a pleasant and wonderful experience. Ricardo is very knowledgeable, not pushy in making a sale, I didn’t feel stressed anymore, he truly cares about the customer’s needs/wants. He also welcomed my dog and praised him, Ralph loved him! I greatly appreciate him. RICARDO, THANK YOU. YOU ARE INCREDIBLE. PS. Public Storage, please allow your team members to bring their well-trained dog! It’s awesome for a dog to greet and meet customers! JUST a suggestion from a loyal Public Storage customer! (:

Manager Ricardo was very helpful and had good customer service. The help was simple and quick.

My experience at this location was excellent all because of Ricardo. His excellent interpersonal skills assured us that we are in good hands. The location is very clean and everything feels safe and secure.

Extremely helpful, patient, pleasure to work with him. Explained exactly what I needed. Ricardo is an asset to your company.

Just like to say ive been to different storages places and Faby and Ricardo went out of there way to help me more employees like them are needed

I love this location, they make you feel safe and I really feel safe when I go there, especially during accessibility acces hours. Also your team members that assisted me are amazing, keep up the great work. You have my business, and I will definitely recommend this location at 3810 Eagle Rock Blvd. Los Angeles.

I'd like to say that this location is great. Went there to inquire about a unit and was assisted by Fabi, she was so knowledgeable and nice to me, she made me feel like she cared and likes what she does. She went above and beyond to help me, I will be returning with my husband to rent a unit from her. Another thing I liked was how clean this location was. Kudos on both employees there, Fabi and Ricardo they are great assets to your company and people like them are hard to come by.

Great location, and Ricardo could tell I knew what I wanted and sorted me out quickly and easily.

Ricardo & the team was amazing!!! Great experience 💪🏾

Great place, and even better service! Even though it was near the end of the day, Ricardo spent extra time making sure everything was working out for my unit. I highly recommend both the units and the care for this public storage

Ricardo was so helpful and made our transfer mostly. Very happy with his services

Amazing customer service at this location Ricardo just helped me set up my second storage unit here and it all happened in under 30 minutes easy access to my unit and everything was explained to me very well from the operator on the customer service line (Darell) to my in person experience Property is kept clean as well

Ricardo was great and super friendly

We had an excellent experience with Ricardo. Super friendly and informative. We appreciate the multiple levels of security and would highly recommend.

Richardo was excellent . Very helpful

I have two units at this location, very Convenient specially the drive up storage units, but what make this place above the rest is definitely the customer service specially Ricardo. This guy will come out of his way to make your move in very comfortable and he is super friendly and helpful, thank you.

I just have to give props to Ricardo who was so helpful when I had to orchestrate a POD move from here. Thank you! Been a customer for over a decade, always clean and never had any problems.

Ricardo was amazing , great customer service .

Ricardo always is friendly and helps whatever my needs and questions are!

Ricardo was great stopped what he was doing showed me the unit i needed and done

Ricardo me dio Buno cervisio

Ricardo was the best! Great customer service! Recommended.

Ricardo help me and find me the right space excellent customer service

Calidad y excelente servicio de parte de Ricardo fue amable me explico los precios, tamaños todo muy bien

Ricardo the best give gim a raise

Ricardo was so great on the service from my storage Thank you so much ! he help me to find a perfect size .....

RICARDO !!! I want to apreciare for your great customer service and work thanks

Love this location. Ricardo was so helpful!

Ricardo Help Me

Ricardo was great ! He was so helpful and friendly !

Ricardo was a great help. Very helpful and cheerful. Thanks

Nice place and special thanks to manager Ricardo great guy! 🙏

Ricardo was amazing. Quickly answered my questions and got me hooked up with a storage space. Thanks!

Ricardo helped me.

Ricardo was great!

Ricardo gave us excellent service.

Ricardo helped me out

Ricardo was great!

Clean and quiet facility with everything you need to move in easily (plenty of carts and a big elevator). Lots of security at every entry point - very safe! Thank you to Ricardo for his attentive help in getting me my spot!

Ricardo help me with all questions, he’s very friendly

Ricardo was awesome

Ricardo helped me alot!!

Ricardo is the best. He is very kind, always smiling. Super helpful.

Ricardo help me out

Recardi is the best worker

Ricardo fast & easy

Excellent storage facility. Ricardo was very helpful he went out of his way to fix my light and make me feel comfortable. Thank you Ricardo!

Ricardo helped me secure a 10 x 20 storage room. He was very insisting that I would signed for it and I am glad I did, because they are few available. Thank you Ricardo.

Ricardo was very helpful with dealing with our unit. This location is also clean and secure.

Super friendly and saved me money :) Upgraded my space recently and Ricardo was great to work with!

Maritza was kind so helpful, what a great employee!

Maritza gave me good service she showed me the unit property is nice and clean .. thank you maritza.

Ricardo was great. Very helpful And friendly.

Excellent service. Very clean property Thank you Maritza.

Ricardo everything is great

Ricardo Thanks for your help.

Ricardo as great customer service very patient and knowledgeable of his units and the prices he very helpful in the amenities and showing me the facility would recommend storage place very highly

Ricardo helped us out very friendly

I can say is the best Public Storage now that Ricardo is working there, he is so helpful!

Ricardo is awesome! Services we received is great!

Brand new renters renting a storage space. Ricardo was very helpful!!

Ricardo helped me with my rentals— I ended up with 2 spaces. He is amazing to work with— kind, patient and honest. He helped make my move easier and I had several concerns after paperwork was done. He answer all my questions with helpful information even when I’d see him in passing. He made me feel less nervous about keeping my things in a storage facility.

Gracias Ricardo por si ayuda muy amable

Maritza and Ricardo .. I am very happy with service that I was provided this morning. Specially Maritza ver patience woth me. Thank you

Ricardo was super helpful!

Ricardo was a massive help!

Ricardo and Salvine are so helpful and kind! Love this facility.

Ricardo was so cool. So easy.

This place is great, I had some slight issues with my first temperature controlled unit and they resolved them in less then 10 minutes!

great service from the front i think his name was salvin . greatly managed clean facility

Great service

Maritza made signing up and renting the unit very easy. Great customer service. Very clean and secure building.

We rented a unit yesterday, Maritza gave us the best customer service thank you--

Went to this location but didnt find what I was looking for Maria was nice enough to find me a near by location that did have what I needed Thank you again Maria

The ladies at the office are always willing to help Thank you ladies

If I could give this Public Storage a zero star I would. I had wanted a unit and so I reserved one, but things came up and I had a change of mind. I personally went to this public storage to cancel and get a refund within a reasonable time frame before the rent was suppose to start. They told me that they canceled it and that they were going to give me a refund. Which they did, but a month goes by and I receive mail from a collections agency stating that I hadn’t paid my rental and that it was still active with public storage. This is ridiculous, and all I can say is that I have proof and I am fighting it right now. People beware of this place!

So far so good!! Thank you

Great customer service. Clean

Very kind people thank you so much.

Maritza is very nice and respectful. I like the service

Maritza was friendly and welcoming very happy to have my storage here would definetly recommend it here

So far… Excellent customer service! 😊👍🏼😊 Just signed up today!

To expensive but good service

Nice and clean property , awesome customer service thank you Maritza…..

Les recomiendo el public storage que esta en la locación 3810 Eagle rock por que esta muy limpio y es muy seguro.. Servicio al cliente "SUPER" especialmente la trabajadora que trabaja en la oficina Maritza es super amable y te ayuda con todas tus preguntas y dudas que tengas se los recomiendo.!!!!

There is moor storage, the more you look The best thing you need for your things In storage all ways helpful facts.

The ladies there are great. Thank you again.

Very helpful. Thank you again.

L'emplacement n est pas trop bien placé mais reste propre aucun détérioration à l intérieur et reste à des prix accessible avec une gratuité du premier mois offert

Clean places nice people

Big thanks to Maria and Tony!!! This place has been vary kind and understanding throughout this whole pandemic. Clean and reliable. I honestly can’t say enough about how amazing these people are! Thanks again Public Storage, till next time!!

Great. Except the early closure 6 pm. Wish they stayed open just a tad later for us proletarians

I have rented before had a good experience and I'm back Thank You ladies

Maritza and Maria .. are great ,excellent service thank you ladies

Clean, convenient. Check access times to avoid a locked gate at 6am on Sundays.

I have had nothing but wonderful experiences in the past year we have had a storage unit here! Maria who works in the office is SO helpful!!! There are cameras all over too so my belongings feel safe. Would definitely recommend this location to all of my friends!

My friend and I got stuck waiting for a delivery truck for hours at this location and Maria was the most hospitable helpful nicest person ever!!!!!

Had a great experience with Maritza, very helpful and friendly. Will definitely continue renting my unit .

Had a great experience with Maritza super friendly and helpful will continue to rent my unit. Thank You

Excellent service at this property and it's super clean Thank you ladies

Maria was so helpful during the stressful time of moving/ sorting through my storage unit. She was thoughtful and considerate and even took the time to bring me a bottle of water when I was patched.. Thank you so much Maria. I’m sorry it took me so long to write this review. The customer service here is great and I highly recommend this place if you are in a pinch and need somewhere to keep your stuff.

Angelica was very friendly and helpful with my check in service today. Thanks!

We had an urgent situation and had never used Public Storage before. Maria in the office was an absolute angel who went way above and beyond to help us out and save the day. Thanks Maria!

Thank you ladies for your excellent service

Barbara and Mateo are excellent workers. Great customer service!

Very nice establishment. Also, the customer service is phenomenal. I remember being helped by one young lady in particular named Barbara. She was very nice and helpful. Amazing job!

Had the absolutely best experience with Maria! We originally had a online booking with another storage facility and ended up cancelling the same day since upon seeing the unit, it was not as described. We then headed over to this Public Storage property and Maria made the process so easy and painless. She started off by showing us the unit to ensure it worked for us, then she even called and made sure we were getting our full refund at the other property, even called her District Manager to follow up. Her customer service was above and beyond! Plus the property is very clean and well maintained, feels safe and they are following all protocol with Covid. So happy with our experience!

Brandon & Maria we’re very helpful with moving us out and avoiding any late charges. Thanks guys!

What a great experience !!! When it comes to moving its always a very difficult situation...However at this facility they really make you feel welcome .. I definitely recomend it.. the manager by the name of mariza was amazing , I was running late one day and she was soo helpful she stayed behind and assisted in any way possible to accomplish my move-in super coool!!

Maritza and Maria were amazing! Very friendly, good customer service.

I have a unit here and love stopping by to access my unit and to say hello to Maria and Maritza at the front desk. They are the sweetest and most helpful ever!

They are SO nice at this one. Maria and Maritza are angels. I’ve rented space at many public storage units and I was very surprised how nice and helpful they were. They treated me like family.

Very friendly staff. They were able to accommodate me and helped me greatly. I highly recommend this location.

No one is ever in the office.... you only have access to your property 9:30 - 5:30 so unless you have nothing better to do.....only one young male that will go above and beyond but if your dealing with the older ladies there forget it!

Best location....

Amazing friendly service, clean location, highly recommended!!!

MARITZA AND MARIA ARE GREAT THANK YOU LADIES

Maritza has very good service best one there period

The rental office workers are super helpful and very nice. Always a positive experience with them !

Had a great experience today. Maria and Maritza were very professional and very helpful. Highly recommend this Public Storage.

Very professional. Were kind enough to not charge me a full month's rent when I vacated on the 1st instead of the at the end of the month. Very much appreciated. Would highly recommend.

Maria and Maritza went above and beyond to insure that my experience with keeping my belongings here was a positive one. I really cannot thank these ladies enough. You are in good hands with these two!!! To their manager: these ladies deserve an award for excellence is customer service and a raise!! THANK YOU! GRACIAS!!

Very friendly, helpful, fair.

I went in today to get a storage space. Maritza helped me. She was kind and professional and took the time to show me two different sizes or storage. Explained the monthly cost, insurance, accessibility and prepared all my hard copies in an envelope for my safekeeping. Made sure I had no further questions or concerns before I left. It was a very good experience. I left relieved and comforted to know my husband and I had a safe place for our personal belongings. Maritza thank you for your professionalism and great customer service. Keep up the great work!

Maritza & Maria were very kind with their customer service. They made a stressful day a little less stressful. Thank you!!

Liza is awesome! Oh, is it Liza or Minnelli? Reminds me of a famous celebrity Liza Minnelli. Anyways, this lady helped me to the best of her knowledge and service. Good job! (please correct me for misspelled name).

Manely & Maria give great customers service 🤩🤩

Manely was super friendly, and very helpful. All questions I had she answered and she was knowledgeable with the information about the storage units.

Manely was extremely helpful with making this a frictionless experience. Extremely friendly, very helpful. Everything was straightforward and transparent. Space was in great condition. Highly recommend, go Manely!!

Manely she very friendly and has good customer services

Manely and Maria have great customer service. Always smiling and very helpful.

Great service

I love the facility here is very nice and clean. Easy to work with the employees here! Thank you public storage!

LIES AND FRAUD. Do not rent here! I made an online reservation and called to confirm, but nobody called me back. I arrived to compete the reservation, but Jessica stated that the price went up. Excuse me? She said she could show me the unit and then see if the system would honor the reservation price. I said I wasn't going to waste time seeing a unit of it wasn't the price I reserved. So she said she put in the computer that I saw the unit, so she could go to the next screen for price. She said she could not honor that price, and tried to give me some nonsense. When I complained, she someone had walked in and rented the unit sorry it's not available. Excuse me? Nobody else is here. And what unit exactly did you "put in the computer" I saw? Totally BS. Do not trust this shady business.

Okay so for starters I don't really write reviews, but I only do for the exceptional experiences that I have. With that being said I came to this public storage because I needed a place that was clean, cut, and quiet. I was helped by two wonderful employees that the public storage has to offer the two young ladies Manely & Maria who helped me find the perfect storage locker and even leaned in to spread some knowledge on how to organize my belongings. Overall experience was plentiful and great! Good Job to the employees who've helped me because I wouldn't have to write this review without their assistance

Maria helped alot grade a service highly reccomend this place for your storage needs

Great service very recomended

Good customer service. Best first month rate. RSVP on line

Do not rent here! They do not prorate your rent on the way out and they will charge you for a full month regardless of when you leave - they withhold that information from you PURPOSEFULLY when you rent!

Nice

Lorenzo he is very helpful and great service

I am not familiar with this place.

Office staff really nice and helpful. Lorenzo was very knowledgeable and through and was able to answer all my questions. Great attitude! Place is clean and well maintained. Front gate sticks sometimes, so have to get out and enter the code twice.

Maritza, gave me the best customer service she gave a me a tour to the property process was easy and fast, property is nice and clean.. 100% satisfied..

I can’t say enough good things about Maria, Maritza, and Lorenzo! They are the most friendly, helpful, and professional staff I ever had the pleasure of doing business with! Nice facility too!

It honestly feels a bit strange to be compelled enough to write a review about a storage facility, but Lorenzo and the staff at this facility are really exceptional. We were in a bind twice and Lorenzo went over and above to help us find a solution that helped us BOTH times. Great customer service is not always easy to come by, and Lorenzo has it in spades. If you need a storage solution in this area, use these guys for sure!

Great customer service here. Everything was seamless, and made moving relatively easy. Lorenzo was wonderful!

Lorenzo is the best. We needed a drive up to store a full house of stuff plus a vehicle. The place is very clean and secure. Maria and Lorenzo were very friendly and very thorough. We are happy to be new customers to Public Storage of Eagle Rock and trust them to keep our stuff safe for the next few months.

Very helpful and efficient. Lorenzo was great and place is very clean. No gimmicks.

First time at this location Service was great Thank you ladies

Great price , great location thank you Maria and Maritza.

Maritza and the rest of the crew was so awesome and helped us move in with ease and hassle-free! She was so kind and very helpful on our move in day. Me and my husband moved in very late but they were still smiley and very professional.. Highly recommend them! 😊

Buen servicio de maritza y beatriz.

Maritza and Maria are the best.. clean facility, great price and great service Thank you ladies..

Maritza best customer service

Excellent service

First time renting at this location and the service was great Thank you for making it so easy

I can not say enough kind words about this facility and specifically Beatriz. I initially had one unit and because of this clean well maintained facility I have since rented 3 This is one of the best facilities I have ever rented from thank you

Eh. Alarms go off. Gates close too early. Staff let's homeless set up all around. They blow trash from property to the surrounding home and streets

Over priced

Maritza helped get us sorted and it was so fast, convenient and easy to load in and setup up, both my fiancé and I were blown away! Would totally rent with this location again!

Maria and Maritza were amazing. Their customer service was absolutely wonderful. This is my first time renting a storage unit and they made my experience great! Thank you ladies!!!!

The Public Storage location on 3810 Eagle Rock Blvd. in Los Angeles is excellent. Maria and Beatriz are tremendous, and very helpful.

First time at the Public Storage on Eagle Rock Blvd. I must say I can not be more pleased. The personnel goes above and beyond with details. The prices are fair, and facilities are well maintained. Customer service is definitely 5 stars. !!!

Maria and Maritza awesome humble staff and very helpful.

Good service good price great location thank you ladies,

Maritza gave me the best customer service I am a return customer , i used to rented here 2012, Maritza was the one who helped me with my moved in back then. Very happy with her service..

Great location ladies in the office are very helpful

Great location and friendly staff

Very very good service. Very clean place as well. Highly recommend this public storage. I've been to many other ones and this one had the best service.

Great location nice quick service

Ladies are very nice and helpful great location

Maritza was very helful very nice,she answered all my questions , i really recomended PS keep it up

Don't visit often I call frequently ....The ladies are super helpful professional always answer all my question without a doubt excellent staff

They were wonderful

Maritza and Beatriz were wonderful!

quick service! nice!

Maritza Maria and Beatriz are terrific I have been here for 8 years. I'm sad to say good bye

The staff is so kind and Awesome!

Recently rented a storage unit from this place, Staff is friendly and space was clean. Pricing is comparable to others I looked into.

Maria was great thanks for the help!

Very friendly staffs ,clean facilities convenient locations. Just wish they have earlier hours 👍🏼

The service here at public storage was made very pleasant by maria. Thank you

Clean facility, helpful staff.

I've been storing stuff here on and off for 10 years. Very convenient, easy access, secure site, good rates. Maria and Beatriz were very helpful on a recent move in.

Maritza gave the best customer service she gave me a tour to the property rental was fast and easy.. Thank you maritza.

Present and Future tenants beware! I discovered on Sunday 20th of Jan that my storage unit at this location was burglarized. Looks like the crew knew exactly what was in there because they took specific stuff and left others. Please note that even though there are code panels to get in to the building area storage (not the front gate)... the doors are always open and anyone can go in. the units have only a thin "chicken wire" covering from the ceiling and anyone with a step stool can look inside your unit. This site is NOT safe!!! Staff is helpful when you are there to open an account but if something like this happens... expect nothing but the cold shoulder. At first glance my unit door seem like it was just stuck so my wife went to get help. Only to be rudely told to push on the door down and move it to the left. did not even care to come out and look at it. Once we realized what had happened... we called them and we called the police. We were told that the video surveillance is at the lobby not in areas of storage. We were pretty much kicked out by 5pm since that is the hours the site is open on Sunday and police did not arrive till 5:45 (we called them around 3pm). Staff was not willing to wait till the police arrived. The door was no longer secured so we had to take home what ever was left. In case you are wondering: don't expect a retro active payment if you close your account early (since you pay month to month)... even though my unit is no longer safe. Video is only good for two weeks coverage... anything longer than that is over written. You don't have access to video since it is internally viewed. My question was ....how is the person viewing the video know what is mine? I was told... be very descriptive in your report... REALLY???. I later found out (while making the police report) that these storage places get broken into a lot. Don't think you're stuff is safe here.

Beatriz y Maria muy buena atención muy amable

Maritza and Maria gave me the best customer service ,rented a unit it was fast and easy thank you ladys.

First time visiting this location the property is one of the cleanest I have seen staff was great Thank you Maritza and Maria

Excellent customer service. I enjoy visiting the storage bcoz, Maria and Maritza, make me feel am just at my backyard/ I feel at home. They assured me my stuff is secure. They always have a happy smiling faces every time I enter the facility. I recomend this facility to my family n friends due to their friendly helpful faces. THANK you!

The ladies that are working at the front desk are incredibly nice. Great service.

Maria , and Maritza are great, been renting at this location for the last couple of years, very clean nd prices are the best.. very happy....

Maritza... me atendió muy profecinal Excelente cerco

Maritza is an amazing outstanding person. Give her a rise.

Beatriz was very helpful and friendly. Answered all my questions and provided great customer service.

Great service and location Thank you ladies

Beatriz y Maritza y Maria buen servició muy buena gente, les recomiendo este lugar para guardar sus cosas.

Visited this place for the first time the girl were great listened to my questions willing to help Thank you Maritza and Maria

Maritza and Maria are great always willing to help answered all my questions Thank you girls for the wonderful services

Great! Friendly service!

Got a storage the other day. The place is very clean and the staff is very helpful! Thank you to the ladies in the office!!

I came in same day was able to get a unit, Jazmin greeted me and was more than ready, willing and available to help me, very sweet and pleasant individual. I was indecisive with what type of unit I wanted but Jazmin was very patient and showed me multiple units, until I found exactly what I needed. Over all my experience was very pleasant, I am very pleased with my storage!

First time at this location property very clean, hours and location are excatly what im looking for. Staff is very helpful. Thank you ladies Maria and Maritza

Maria was very nice and helpful and offered all kinds of solutions for me . 😊

Jazmín was of fantastic help. Great attitude and knows was she’s talking about. Got all the paper work filled out fast and easy. Thank you!

Courteous and quick service.

The ladies at Public Storage was soo nice and very helpful. Maritza OMG I love her! I just want to say thank thank you thank !

I want to thank Maria and Mariza for the great service they have provided me, for the 3 year of storage service. There facilities have always been keep clean and tidy and they have always been pleasant and professional .

Maria was my contact when, in a storage-options pinch, I reserved online this excellent facility in Glassell Park, with easy access right off the 2 North. She called *ME* shortly after I booked so that I could come see the facility beforehand. Maria helped me again the next day, giving me a tour, directions for entry, unloading, & exit, and making the reservation process quick & painless. I'm sure to use this facility the next time I need it. Thanks, Maria!

Staff at the Eagle Rock location is very helpful Prop is always really clean Thank you ladies

Super expensive for what they offer. Also there were ants on lots of our furniture toward the back as well as dust on everything.

Maria and Beatriz provided me with great customer service. Clean facility and well managed.

adrian is the homie

Great service. Felipe is a great supervisor. Best location ever!!!

Love Maria!! She is always on time and willing to help. I have been here almost 5 years Maria is always there to help!

Maria and maritza , gave me the best customer service ever property is clean . Thank you lady’s you are amazing..

Property was clean and well maintained. Maria was extremely helpful and courteous. The whole process of signing up was fast and painless!

Maritza gave the Best customer service

Came into the store and Maria and Maritza are great and the place looks clean and organized, not to mention service was GREAT! Thanks ladies.

I had a wonderful experience at this place most appropriations to Maritza she got excellent customer service and knowledge about her job...Public Storage in Eagle Rock... 👍👍

Staff is great. Rental started off great, but the access hours are unacceptable. I wish I would have known the access hours would change, I would have never moved in. 4/26/2018 update. Monthly rent have increased and access hours are reduced. Will be vacating before 6/1/18. If you are looking for long term, look elsewhere. This is only good for 1-2 months.

People at this Facility are great, Maritza and Maria are always so helpful answering all my question clean location .

Maria and Maritza were a pleasure and the move in was seamless and easy!

Maritza a Beatriz and Adrián and Maria gave me the best service ever. Efficient friendly and courteous thanks so much. I will miss you guys. You made my moving process less stressful. Thanks

Maria is awesome. She is always very nice and courteous.

Bestes

This public storage customer service has been outstanding. Whether things are left behind, issues with a broken lock, etc they have and provide a solution to every problem. Keep your eyes out for María. She is the rock star at this location.

I would like to give more than 5 star for assistant manager (maritza) She was very helpful and I recommend her for public storage facilities strongly Thank you maritza Raffi Jacob

Greatest customer service from Maria! Thank you for being so wonderful

I am so glad that We finally dealt with TINA, an outstanding customer-friendly staff who helped us make a new reservation. So refreshing to have a staff like her in Public lStorage. We have been in this facility fir more than 2 years. This is the first time we met a truly excellently helpful and patient person

Maritza is very precise in explaining how to use the storage, a very friendly person that made me very comfortable to do business with her. She is very sweet and It made me so happy to store my belongings at this Public Storage.

Nice , clean and convenient. Best storage in town. Maritza and Maria are great..

Adrian was awesome! He was so friendly, professional, and helpful, and he took care of all of my needs! The storage space was clean and safe.

Adrian went above and beyond what was expected. Very helpful and super friendly. This is the definition of great customer service. Thank you! 😊

Adrian behind the counter was great...fast, courteous, very knowledgeable.He even remembered my name two days later

Great customer service. Maria really worked with me and helped me out.

Although the staff at this facility seem lovely, there are deceptive practices that are employed when they are securing contracts for rental units. They fail to tell you that they will increase your rent on the unit every six months. In July, 2017, I signed a contract for a unit. Within 5 months they were billing me an additional $50 per month! I checked my emails, and my on-line account and there was no mention of an increase in monthly rent. They supposedly sent me a notice four months after I rented the unit saying they were increasing my rent by $50 a month--I never received that notice. And the lack of emails, or notation on my on-line account are consistent with a practice of quoting individuals a price with no intention of maintaining it. The contract you sign allows them to increase the rent with 30 days notice. I have no problem with that and expected a yearly increase. What I have a problem with is that they do not tell you that they increase the rent every six months, which most people would not expect. Moreover, who would expect a $50 increase after having a unit a few months? When I went to the store in person today to inquire, they admitted that they always increase the unit rents within six months and then every six months thereafter. (Admittedly the staff was confused if after the first increase the second increase would be six months later, or a year later---they then told me it is every six months.) They should be telling consumers upfront that the rate quoted is only good for six months and they will raise your rent every six months. Why don't they? Well, because people would not be utilizing their services. Again, the staff at this location seem lovely, it is unfortunate that the corporate management utilizes them for unfair practices.

Very professional staff. Maritza helped me out, very friendly and helpful. The location is very clean and secure.

PS at this location is excellent. Maria has assisted me before and has always given great customer service. Had an issue non relative to PS in which both Maria and Adrian helped me solve even when they didn't have to. Completely went out of their way to help. Appreciate it guys! Thanks again:)

Very friendly and helpful staff by Adrian and Maritza.

Adrian was very helpful and knowledgable....

Very nice people and clean and safe.

best storage i have ever used. the staff esp Maria are awesome and very accommodating. i highly recommend public storage on eagle rock for your storage needs.

Is your office open on sundays??

I have been a tenant for many years now this place is clean and the office staff is always really helpful

Straff at this location is always very helpful too bad upper management isnt the same

Maritza and Maria had great customer service, they helped me with updating my files. I'm glad public storage has employees like them working in the facility.

Nice but pricey

I came into the location because I had an issue with previous account. The manager Maria and helper Seth went above and beyond to get me into a unit. Best location by far!

Several years ago, I rented a unit at the Eagle Rock Public Storage facility. After moving in the items I wanted to store, I visited the facility only a couple of times. Today, I needed to put in a couple of additional items and remove one. I drove up to the facility and met with Seth who introduced me to Maria, the property manager. Seth asked for my ID. He verified my identity and went over how to access the property. He reminded me of where my unit was located and how to get to my unit. He was very pleasant and thanked me for my business. I will continue to store my items at the Eagle Rock Public Storage. Bill Rumble (husband of Carol.)