Public Storage Self-Storage Units at 12681 W Jefferson Blvd, Los Angeles, CA

Andrew was amazing 👍👍👍👍👍

Thank you to Andrew and Shaylee for their kind service! They are both customer service superstars! They are so helpful & patient with warm welcoming smiles. They both provide 10+ customer service!

This place is amazing! Andrew was soooooo helpful… Shaylee was also amazing. They are running a tight ship !!!! I am so happy that I found this place ;)

Walked into the office and I was greeted by both Shay and Andrew and I felted welcome and they answered all my questions very professional. I would rent from this location but not ready yet.

Great service fast and reliable and the property manager very respectful and kind to help me at any kind of way possible 👍 Andrew thank you even I was really pain for you asking a lot of questions but you service were really great Thank you 🙏

Andrew and Ulices gave amazing customer service

Andrew is an amaxing manager answered all my question he went above and beyond with his amazing customer service and i love that the property and building is so clean

Andrew is great , awesome service . Great location to rent

Shout out to Andrew for keeping the property clean always and works very hard

What a scam! We went to move out on the first of the month and they say you must move out on the 30th or pay a full month. First, who moves on the 30th? Second, I didn't move in on the first. Third, they prorated for the half month when I moved in but not when I leave on the first? Okay so heartless corporate policy, sure, but Andrew at this location was not nice about it at all. His response was a cold "it's in the contract". Do not store your things here. On top of this experience, its hours are terrible, access from the street is awkward and limited, the gate and building codes don't always work and the staff (not just Andrew) are either useless or just plain missing. Worst storage experi

I was trying to reserve a unit in Texas and online customer care misguided me by telling me that after completing an online reservation , I can go to my nearest location in person and complete the process. Special shout out to Andrew and Shay at this location who went above and beyond to resolve my problem (despite not being this location customer - out of state ) and helped me to complete my rental and payment. If a manager of this location is reading this comment, please buy these awesome employees a nice cup of coffee or a lunch for the amazing work they do.

Raised my rent by $150 per month. Otherwise a nice facility, but this was excessive, there was also no warning. It’s simply too much and I can’t wait to move my things out, but am in another country so I’m being forced to pay as they have all my stuff hostage.

The best service I Had had since long time ago . Thanks, Daisy Also thank you Andrew and shaylee! Hector

Amazing help and customer service the two in the office were great Andrew and Mark

Public Storage business model is to pass on a 30%-40% rate hike within 3-6 months of moving in. Aside from price gouging, the location hours are bad: from 9:30a to 6 pm, which is quite limiting. Lastly, the gates are a pain to open with their app - even if you are touching the gate with your bumper, it will tell you you are out of range. Not sure what's going on with the fake reviews that reference "amazing" on-site reps - pricing and contracts are all online and no onsite help is needed.

Nicolas was on site at Jefferson Playa Vista location and was super helpful and nice. We had an elevator issue and he came right out to assist. He also was super friendly in showing us available spaces to switch to (I was downsizing to smaller). Finally he was very quick and efficient in getting all paperwork and rental cost adjustments made. Nicolas made us feel welcome and did a super job!

Nicholas was super helpful

Andrew is fantastic! Pleasant, very helpful, and someone that deserves a raise;)

Daisy was a great help and was very attentive.

Daisy and Andrew are the bestest! Everything was great. Amazing customer service. Thank you so much !!!!!

Renting a space there , I recommend 👌

Andrew is an excellent manager

This facility is incredibly clean, the manager Andrew and his team are great. Keep up the good work.

Daisy and Andrew were amazing! Highly recommend this storage facility!!

Great location and price; Darrell at the front desk really took care of me. Thanks!

Martza and Andrew helps a lot! Good customer service :)

Andrew, the manager at the 12681 W Jefferson Blvd location is the best. Incredibly nice guy, but also incredibly helpful and knowledgeable. The set-up process was a breeze, he found me exactly what I was looking for, and handled everything with exemplary professionality. Do yourself a favor, go see Andrew! 10/10

Today I called in about an administrative issue and I spoke with Maritza in the office. She was so helpful and so kind and made a very stressful situation much better for me.

Special thanks to Shay and Maritza for the awesome service! The storage facility has ample flatbed carts, is very clean and well-maintained.

SHAY & MARITZA. You were the best. We had 4 units that needed your guidance and you’ve helped us through the chaos.. it truly helped us navigate it all. Shay, you walked with me personally and taught me ways to keep my things safe and to move smoothly.. which came in handy. Maritza, you helped so much with your advice that I’m not use to a worker being that kind and patient with us. My entire team appreciates this Public Storage location. -Rambo

I had a great experience going to my storage unit a couple weeks ago. Nicholas the sweetest rep at the front desk went over and above to help me get into my unit. I hate going in the elevator and he was able to unlock the stairwell and personally escort me up to make sure I was okay. He even checked on me to make sure I was doing alright and did not need his company going back down. He made my impression of Public storage a good one with caring people aside from this Playa Vista location being clean and convenient.

The saving grace of this company are the employees. Andrew offered great customer service.

Nicolas was so nice

Maritza and Andrew were so kind and helpful during the whole process. They helped me get the best deal during an extremely challenging time I was facing with an unexpected move. Thank you both so much.

Very nice and helpful staff at this location. Thank you Nicholas!

Thanks nicolas

Nicholas and Andrew are the best. Gave me great customer service!!!!

Not sure if I agree with the rate hike twice this year. I was paying 288 for a 10x9.5 space in January 2022 then rate hiked to 363 in March 2022 and then without any notice the rate will be hiking to 497?! 288 to 497 in 1 year, think I should invest in this company instead of being its customer.

Ms maritza and Andrew were amazing thAnk you for your great customer service

I would like to thank Maritza for being so nice and informative helping me pay my bill. I love Public Storage because its all about relationships

Where should I start well let me just say the gentleman that help my mom and I works in the office his name is Eric location on Jefferson in playa del rey , ca he went over and beyond his duties he was very polite very understanding great customer service and very experienced with our stay at public storage Eric we will never forget u and we just want to say thank again for helping mom and i

Great experience

Best customer service I’ve seen in a long while! Eric was a real champ helping us find the right unit & get signed in. The place is immaculate & state of the art too!

We went to check on our storage unit and needed assistance from the office. Rebecca was punctual upon arrival. She assisted us with our unit agreement in a friendly and professional manner. Rebecca went above and beyond to help us out. We are grateful to have had such excellent customer service!

Had a great experience with Eric and Rebbeca! From the initial phone call to finalizing the contract, they were very thorough and accommodating. Our unit is clean and in a great location I would absolutely recommend Public Storage Marina Del Rey for your storage needs.

Hello, Myname is Tom Portman, and I’m writing this for Nicolas. I’m 67 years old and I have used a ton of storage facilities over those years. I have never experienced a person like Nicholas who is so knowledgeable, professional, incredibly patient and so wonderfully helpful. He deserves a quadruple raise,and in my faith I would say that he is a living saint!!!! Please call me if I can say anything else to help you realize what a gem Nicolas is for public storage. Because of him I will tell everyone that Public storage is the only place to store their items.

Nicolas was so helpful today with assisting me with my storage unit needs. He was pleasant, professional, and so easy to talk to! Thank you again Nicolas!

Awful company. Claim to be climate controlled, all of our stuff was damaged from insects and rats getting in storage unit. Charged us way more than what we originally agreed on. Auto pay doesn’t work correctly and we had to pay for their mistake. Absolutely DISGUSTING business. Take ur money elsewhere. They will bleed you dry and laugh all the way to the bank. F U guys.

Was able to get a great rate at a very central location for a 10’x10’ unit. Enough to fit most things for a small 2 bedroom apartment. The units are clean and seemed new, almost never used. Closed my contract yesterday after emptying my unit and Nicolas & Rebecca were super helpful. Took only a couple of minutes to close and cancel my unit, and they were kind enough to help me out with returning locks and keys. Overall very happy with location and staff who were more than happy to help with any issue.

Gracias nicolas

Nicolas helped me out and I wanted to update my review. He was great! Dorian made my move-in experience very easy and quick. All instructions were clear and all my questions were answered satisfactorily. The storage is very clean and there are sufficient parking spaces in the lot. Security seems very robust. Thanks :) Note added after my initial review: - I returned the storage a few days after the beginning of the month but the public storage manager contacted over the phone decided to "screw" me by charging the rent for the entire month - as a consequence, I have reduced the number of stars from 5 to 1

Nicolas helped me and changed my opinion on this storage 5 out of 5 thank you Old Review This is a very nice place, very secure and very comfortable to be at. Have no fears coming hear somebody robbing me and the place is very clean. However, one thing I am not happy about is the access times. The hours of the office throughout the week or 9 to 6 and on weekends 9 to 5. The excess times correlate with those business hours. There's a storage two blocks down that has access times of 6 a.m. to 9 p.m. daily with the office hours similar to Public Storage. I don't understand with all the technology used to get in and out oh, were you have to have a cell phone or code to get both in and out of the gate why they can't have access similar to the hours down the street. I give it a 3 for that very reason. If it were only to judge it on the general Place security and cleanliness it would be a 5 but because of the access times oh, I read it only at 3 sorry.

Nicholas is above and beyond helpful for my Art Galleries storage needs. Our uhaul truck down in Arizona he waited 2 hours over time to allow us to grab our car. You need employees like Nicholas.

Nicolas was very helpful!!!💯

I received a notice from Public Storage about an upcoming rent increase for our storage unit. The increase was pretty steep (35%). I called the facility to inquire about the increase. Rebecca was understanding and quite helpful. She indicated she would raise my concerns and call me right back. Rebecca was able to keep my rental fee the same for the next six months. This exceeded my expectations and am grateful for Rebecca's assistance and service.

Rebecca and Marissa are such an amazing, helpful team! I came in for a large TV box and this location was the ONLY moving place business who had this size box I needed on moving day. It’s an expandable to 70”. Wow. They even said I could return it if it wasn’t the right size, but I know it is so I’m SO HAPPY that it was here. I’d highly recommend calling here first!!

On Monday June 21, 2022 at approximately 3:00pm My sister Carolyn and I entered the office located at 12681 W. Jefferson Blvd requesting to use the ladies room. Rebecca, Isaac and Maritza were very friendly giving us the keys. Afterwards, I approached Maritza inquiring about the increase of my storage fee's Maritza requested my information and was very helpful with getting me approval for a better more affordable rate and with a credit for my July payment. Mr. Isaac was very helpful with assisting me with my lock and Key at the storage unit. All three employees displayed above and beyond excellent customer service. I would highly recommend my friends and family to this location if ever needed for any storage needs. I appreciate Public Storage and 5 STAR to all three employees. Enjoy your day! Rose Marina Del Rey

Thanks to the lady that helped the day I arrived and Nicholas

nicholas was very helpful in our visit afterhours!

Rebecca & Anthony were so helpful. I give them 6 stars out of 5, couldn’t ask for more friendly & generous people. I highly recommend. - Robert Maschio

Easy access and parking. Very convenient during my relocation from one storage unit to another. The manager Anthony is super nice, friendly and helpful. Also thanks to Nicolas who assisted me with a price adjustment. Happy customer!

Nicolas was very patient and kind as I vacated my rental space. Great service!

Nicolas is amazing and so thoughtful thank you!!

Nicolas was great thsnk u

Great service from Rabecca & Daisy !

Anthony was so helpful and made the rental process so much less of a headache!! Thank you Anthony!

Mark and Daisy were super helpful all throughout storing and moving. All staff have been great along the way. Highly recommend.

Nicolas was very helpful moving my daughter out after her finals

Maritza was incredibly helpful and got us a better deal on a unit than we had expected

MARITZA, DAISY, and NICK are the best! I had an issue with my unit and they resolved it right away! They were all on the same page and very easy to work with. I'm very grateful they were working today and it will keep me a Public Storage customer for life!

I wanna thank Harry for taking the time to help me with my account and explaining everything properly, hoping to see him there often

I would just like to say that today would have been a fail of a day if it weren’t for Ms Daisy! She was amazing not only at renting me a unit but overall the customer service I received by this amazing woman is incredibly heartfelt. Thank you for all that you today Daisy I wish you so much success in life!.

Thank you Maritza

Maritza and Nicolas were awesome

Marita

Thank you to the team at Public Storage. Anthony and Nicolas were such great help. They both went above and beyond to assist me with all of my requests. I would highly recommend them to anyone.

Daisy at Public Storage on Jefferson has been most excellent giving friendly and informative customer serviceI'l the facility is always very neat and cleanEspecially Restrooms at all times my items are safe and secure with their method of passwords making an entry both at the gate as well as the elevator cameras are watching it all times to make sure you're safeAnd if you're needingAssistance

The staff here is extremely helpful and caring. Daisy went out of her way to accommodate a complicated move by giving us access after hours. She was understanding, kind and made everything smoother.

This was a convenient location and Daisy helped out eagerly! Very easy to move into and accommodating for everything I was concerned about! Overall great service!

Anthony gave me great service and worked hard to get me the unit that was best for me. Really appreciate caring and thorough assistance.

Anthony was really helpful answering all my concerns. Good customer service. I use them to store my car when I'm out of town

Me atendió Daisy y Enmanuel la atención fue maravillosa y muy calidad

I just spoke with Harry at this location and he was the most helpful representative i’ve interacted with in many years. He changed my perspective on the company in a very positive way! I hope he remains with the company, as he is very positive, patient and helpful. He sets a fine example of excellent customer service.

Harry at Public Storage was super sweet. I asked him for a bit of help and he immediately dropped what he was doing and assisted me with the unit. He also was super attentive and helpful answering my questions about the unit! Thank you Harry!

Harry was incredibly helpful. Great customer service.

Harry and Daisy were of great help and excellent service

Very helpful location. Especially this one employee Harry he was super nice and helpful!

Hairy and Daisy both were very helpful with my space and payment, if I could rate them out of 10 stars I'd rate them 12. They are cool to talk to and extremely helpful, a different experience compared to another location my family stores things.

Eric and Daisy were super helpful in setting up the storage unit for us

Thank you Eric and Anthony for all your help with my storage

Amazing customer service! Eric and Anthony were amazing. They were very friendly and answered every question I had.

I came in to look at a space because I’m traveling away for a few months and boy did I pick the right place to store. The property manager Anthony was very kind and Eric and Daisy were also very helpful and knowledgeable. They helped me find the perfect storage that was affordable for me.

Daisy and Anthony where great when we requested assistance. Daisy is on top of this location and will be a customer for a long time. Thanks again for being so helpful.

Excellent service from great staff!

Daisy and Anthony were amazing. They were patient and answered every question I had. They have excellent costumer service. Thank you

DAISY & ANTHONY are both amazing they went above and beyond helping me with expediting the process of getting my lock removed. They were respectful and patient with me asking multiple questions. Being from the south their customer service was comforting and gave me hope with society. You have two real stars on your hands ! 🌟🌟🌟🌟🌟

I don't think what I'm writing about is unique to this particular Public Storage location. When we first started renting a unit here 5 years ago, the rent was $97/month. I knew it wouldn't stay that low forever, but it's getting ridiculous. It just went up 25% from $201/month to $251/month for the exact same unit. And the hours during which we can access our unit keep getting reduced. My husband and I arrived a little later than we expected yesterday. On a Saturday, one of the days when people who work actually have time to access their units, the place was closing at 5:00. We entered at about 4:55, we were out by 5:10. And today we got a snarky email about how we should not leave after hours because that is not respectful of other customers. It is Public Storage that is not respectful of its customers, raising rates and reducing access to the facility. When I have asked about this, I've been told it's a "safety" issue. The place used to be available for customer access until 9 p.m. If that was safe before, why is it not safe now? If they are blaming it on COVID, that's nonsense. The virus doesn't know what time it is. There was no one there between 6 and 9 p.m. before. How is that any less safe now? We are working on clearing out our unit because getting charged more for less just does not work for us.

Antony and Joanna gave best customer service 👍🏼👍🏼👍🏼highly recommend this place .

The staff was helpful, it wasn’t crowded (6:00pm) as I thought it’d be. The storage units were clean and swept out. Plenty of carts available to move your things in or out of the units.

Thank you Anthony for going above and beyond to help us with the storage! Great customer service! Secured storage space.

Awesome and nice manager, and awesome employees. Thank you all!!

Excellent and friendly customer service. My partner and I arrived late on New Year’s Eve and Joanna stayed after hours to help us get in and out of our unit. Don’t know what we would’ve done had she not helped us out.

I had a wonderful positive experience, Anthony especially was very professional, efficient and helped answer all my questions. I highly recommend this place to my family and friends now.

Great customer service restrooms on site clean area and coming in n out off the street might be dreadful but overall great parking

Staff at this location are great!! Anthony helped me out with lowering my rental and is always willing to assist in anyway he can. I would suggest customers have better accessibility to their units after 6 pm though. 6 pm is a bit too early to close up shop.

Fabulous customer service! Anthony, the property manager at this location, is awesome. He was so helpful and when we couldn’t decide what unit to go with he showed us other options to consider ranging in price and size. His goal was to help us find the perfect unit and wanted us to really be happy with our choice. He did nothing but accomplish that goal which made the whole experience very pleasant and seamless. Thank you, Anthony. :)

HI!! My experience was great. The employ Genesis s great, very professional, helpful, empathic, and understanding. The place clean and ordered. The whole attention for renting was quick and easy.

Excellent customer service! 10 out of 10! Anthony is the best, super helpful and kind!

Thank you to Genesis for making my move go smoothly! She was really helpful with all the questions that I had when moving and made the process less stressful for me! I definitely recommend using this storage facility

Great facility. Workers are always helpful. Always feel comfortable that my belongings are safe and secure. Genesis was nice and courteous answering my questions.

Genesis was very friendly and helpful. Very clean facility.

Good service

Zack is a rockstar. He went above and beyond to help my wife and I with our unit during a stressful time.

Zach is amazing; very helpful and made my move so easy & positive. I would highly recommend this place to store your valuables. I like that it closes at 6pm, it brings another protection for my things.

Awful Customer Service!

Very clean secured, and good customer service

Would not recommend this place. Start with the good. And that is, it’s very clean and well maintained. However, they changed their hours to basically bank hours so if you work a regular 9-5 it’ll be almost impossible to access your unit. Even though everything is code access you can’t get in after 6 and usually the staff lock up a few minutes early. Second we started at one price for 5 months and then it was increased by almost 50% without notice. In addition the staff look like they hate their jobs. I know everyone has a bad day and maybe I haven’t met all of them but in my multiple interactions with them they have been very bland and almost seemed upset anyone was there bothering their day.

When I came to this Public Storage, I was scattered and stressed about my move. Zach and Genesis could not have been more friendly and helpful! They helped pick out boxes, sort out a mix-up, and provided guidance on my moving day.

Genesis was AWESOME. Not only was she extremely customer service oriented but her personality just lit up the room! I could not have had a better experience! The location is great and extremely well run and wonderfully clean! Thank you so much Genesis for a FANTASTIC experience!!! 10 PERFECT GOLD STARS!!!

The customer service was very disappointing, disheartening 😔 when you're trying to get to a container and C.S. tells you that they're closing at 5pm in 10 min you look at your watch ⌚ it's 4:40 pm. You tell them quit wasting time l'll be done in 5 minutes. Which l was. Upper management should reevaluate their customer service personnel.

Zach was very professional and got us through the rental process very quickly while explaining options thoroughly! Great location, plenty of packing supplies, and I appreciated that they followed Covid 19 protocols strictly.

Omg the service is amazing Thankyou so much to the young lady that was there! I think her name is kassandra also Thankyou Zach! :)

The staff go beyond and above to help customers. I chose this particular branch because it is climate controlled and in a secure area. Zack helped me with my contract. He is very courteous. The prices are very competitive and I highly recommend this branch.

Very clean, accessible and courteous.

This is one of thee best storage facilities I have been to in LA. If it can be done Zack and co workers will see that it gets done. I felt assured that my valuables were safe at this location.

Kass and Angie were very helpful

I was in the market for a storage unit for some time now for some sacred and cherished keepsakes and tokens of remembrance that I unfortunately no longer have space for at home. I've been to several local public storage venues and storage facilities of the like, and this Public Storage and customer experience was by far superior to any of my previous encounters. Kasandra made the process effortless and most importantly I felt as if she cared about me as a customer. She provided assurance and reassurance that I was comfortable with the unit, it's associated cost-benefit of the sizing, and the security of my personal belongings. In addition, her professional and energetic demeanor made the paperwork process straightforward and painless. Lastly and most importantly, as a customer she answered any and all of my questions dispelling any fears or doubts I may have had initially. I will be recommending this Public Storage and Kasandra to all my friends, family, and colleagues. Thank you Kasandra!

The property manager Zach at this location is incredible. He is beyond courteous, and helped me out in a pinch when I had to change units quickly. He made everything so seamless, and easy in a stressful situation. I can't thank him enough (or say enough good things about him!). As for the property itself--the units are all climate controlled, everything is kept very clean, it's well lit, and I never feel unsafe going there. i can't say enough good things about this property.

I loved the professionalism from the people working here compared to others I’ve been to,,,,,they were very knowledgeable & helpful especially one young lady named Kasandra,,,she always answered my questions & asked was there any thing else she can do for me,,,overall made me feel welcome.

Thank you Kass and Zach for being so helpful!

STAY AWAY! There are regular burglaries here and the management and employees could care less, even venture to say they are responsible for them. Consider yourself warned!

Zach was extremely helpful explaining all options and walking me around property. Even with multiple customers To juggle he took care Of everybody. Thanks zach.

This location is well kept most of the time and the staff is professional, courteous and friendly. I wish the hours were longer as when I first rented but it's not a problem.

Had a great experience at public storage. Zach at the front desk was extremely helpful and gave us an awesome tour of the unit and answered all of our questions and even gave us a bunch of tips and tricks for moving, getting in and out of the unit and all the security procedures. Highly recommend.

Genesis was as fast as a Ninja when dealing with a payment issue for me! She was able to chop my payment down at lightning speed and I’m very grateful!

This location is very safe, very accessible, staff is very helpful

Easy setup. Zach did a great job helping me out

Had the worst personal & business storage experience here. Staff is not pleasant to work with - even after my unit was broken into and had expensive items stolen... This location had a string of related theft incidents connected to mine (April- May 2020), but didn't have the courteousness to send an email to renters that may have also been affected. This could have been prevented, had Public Storage staff cared enough to take action & give warning to loyal customers. Instead I had to discover my "secure" storage unit had been completely ransacked over a MONTH before that. Had to involve LAPD who unfortunately said there was now zero chance of retrieving my stolen items since it'd happened so long ago. Again, had the location's staff shared their knowledge of these SEVERAL reported break ins in surrounding units on my floor, maybe other customers could've avoided becoming victims of these crimes, too. Even worse, when asked by LAPD officers on scene for secruity video footage to help identify the offenders, Public Storage office staff said they have NO cameras or security measures in place inside the facility... Just a couple cameras outside that show the building entrance. Police even thought this was ridiculous. Overall the staff was careless, non-responsive (reached out directly to Regional Manager at this location and did not receive a response whatsoever), deliberately hid information from it's customers, and not once apologized for the unfortunate situation that happened in their storage facility. No attempts since then to make changes/improvements internally & hopefully avoid this happening again in the future (it will). I could continue as there are a dozen other negative encounters I experienced while renting at this Public Storage location. However, I hope I got my point across & can caution anyone considering renting here to look elsewhere. Seriously, anywhere.

This place has been having quite a few break ins the past few months. The managers get very cagey about sharing any information. We’ve moved our stuff to another location.

I was able to easily receive and return the cart to load my boxes! Thank you Lisa R.

Way to expensive

Isaac and Angie did a fantastic job getting me set up with my new storage space. Highly recommend them.

Isaac/Zach Did a great job helping me out, and the rates can’t be beat!

Isaac was very helpful during the payment and with putting a request for my rent.

I love this public storage . Everyone’s super friendly . I had lost my keys and Cassandra , who’s working on her own , was super helpful helping me , assisting me, while waiting fir the locksmith . Five stars all the way. I’d give her a raise if I can . Thank you guys!

Isaac was very helpful and professional with the storage and helping me with my transfer.

Isaac was great!

Clean storage, Issac provides great customer service & stays motivated to help me with my moving.

Isaac was very helpful, he gived me enough information about the facility. I am happy with the service and the amenities here also first month is half off! Thank you Public storage

Isaac & Genesis at the front desk were extremely accommodating. Greatly appreciate the outstanding customer service etiquette. (Rare find). Thank you.

Issac and Genesis excellent service

Vanessa and Isaac where a Big help on the storage today, very helpful.

Always clean. My concern is with COVID-19, no one was wiping down the dollies as they were put back for others to use. It was open season for all the germs you wanted.

Exceptional service! Zack is very informative and has great customer service.

Great space, workers are nice

I help my friend occasionally with his public storage unit. We show up two weeks ago and his lock is jammed. They cut his lock without him being present. They call him to come and purchase a new lock. We show up and his unit had been robbed. He should have been called to be there when his lock was cut off.

I do not recommend storing here. Horrible customer service. I've never rented storage so didn't know how it worked. The guy in the office who helped me failed to mention that I was reserving the unit immediately even though I told him several times the date I wanted to start renting the unit. Had he been upfront and said it starts as soon as you sign, I wouldn't have rented and paid for a unit to sit empty weeks early for no reason. I called the location and they were rude, called customer service several times they were useless, district manager never responded. Regional manager basically said too bad even after I explained her employee failed to give me all the details and the unit has been empty all this time. I Closed the account and am working with credit card to remove the charge since public storage won't do it. Found a much nicer facility nearby and the first thing the lady said to me was rental starts today if you want to sign up now. Just be upfront and clear with people! I do not recommend this place at all. Horrible service, they dont provide correct information or help when you have an issue.

Kasandra and Zach are very friendly helped me figure out what unit size I needed and moving supplies. 10/10 would recommended renting here!

Great location and clean facility. Shoutout to Cassandra who helped recover my lost keys and saved me from having to call a locksmith to get into my storage unit. Above and beyond customer service!

I had a great experience at this location. Very friendly, willing to help every time. This is my second time working with the location in 8 years. Definitely will come back again.

I had a fantastic experience working with Jimmy and Co. I really appreciate you finding creative ways to solve the challenge I was having. I had an excellent experience working through all of this with you & team. I was impressed with the facility, safety and cleanliness. I can tell the team takes pride to keep up the property. Thank you all!

Smooth experience overall, from online through getting to my storage space. Everything was predictable (no surprises), which is important. Glad I can count on this team for my storage needs. Worked with both Cassandra and Zack, and both shared a similar service approach: took their time / listened and answered questions clearly with good follow through / friendly / responsive. I would work with them again.

Zach has done an awesome job showing me the different storage options available. Definitely 5-star customer service

The customer service at this Public Storage was amazing and their staff was very helpful! Kasandra and Shane were excellent during my visit there!

I stopped by to get a unit and kasandra was very helpful she answered all my questions.

Perfect place for storage, everything is organized and secure. Wendy is doing a great job.

Awesome

Great location . Jocelyn and Wendy where very helpful and provided great customer service.

Great service joselyn and Danny were great and excellent people they made my experience good thank you guys

Best Public Storage I’ve been helped by. Excellent service

Great facility. Great customer service. Highly recommend this place. Came here to inquire about boxes & the staff were amazing.

Great Service by Joselyn !!!

Jocelyn and Jimmy have rocked taking and processing my payment at the end of the month. Very professional and courteous. Always nice. Thanks you two!!!!

Julio is a great guy he's customer service is top business.

Sorry Danny for leaving a review a little late I was so busy with my move yesterday, Danny helped me find the right size storage that I needed which was the easiest part of my move and totally loved that public storage had the mattress cover that I desperately needed, Right on!

Jocelyn and Veronica were very helpful and made my experience easy and no stress!

Dorian & Julio were both very helpful when we were getting our unit and during the actual move in. Very clean and easy to access storage units.

I acquired two storage units at this place and they were both very clean and well lit. Jocelyn at the front desk was super nice and really helpful. Actually, not just her but the other guy who I encountered was really nice as well. It feels good to have my stuff not only secure but to be monitored by nice people.

Jocelyn was great gave me all the information I needed.

Jocelyn and Julio were very helpful.

Great experience. Thank you Jocelyn and Julio for all your help.

The facility is very clean and the staff extremely friendly. The customer service here is above and beyond!!

Edwin and Jocelyn were the best. It was Edwin's first day and I thought he had been working there for awhile. Jocelyn was and is very informative. they both were great!!!

Sanya, Nathalie, and Veronica are so helpful and keep a clean space. Needed storage and the process was so easy because of them!

Sonia, Joselyn and Natalie were so helpful!!! Thank you for all your help !

The staff was/is very friendly and helpful, Jocelyn, Sanya, Nathalie are assets to the location and the company, thanks for all your help.

Jocelyn, Sanya, Nathalie the best

Just came to pay my bill. Jocelyn & Dorian are always friendly and help me out when I forget my code haha. Great property, great staff. Would highly recommend this location.

Dorian and Jocelyn were amazing!!

Great service from Dorian and Jocelyn!

Jocelyn and Veronica are very friendly quick and professional we were given a great deal on a larger unit because the smaller unit we had reserved was taken by the time we got there it was given to us for the same cost as smaller unit. that was fantastic

Everyone was great, especially Veronica who was extremely helpful and knowledgeable. Highly recommend this location!

I had to get a storage unit in a hurry, and these ladies at the front, Handle and Dorian are the nicest / most cheerful employees. They make getting a storage unit fun. They explained the process, and told me how to not get my unit in storage wars ;) Highly recommend! Ask for these two!

I’ve never had to use a storage unit before and everyone was so helpful at Public Storage! I went by to look at my unit before moving in and quickly realized it was much too small. Two days before move-in Dorian helped me move to a larger more convenient space (closer to the elevator / lower floor) - much appreciated!

Great customer service, shiny new facility, clean spaces.

Sanya was AWESOME !! Thanks so much!

Sanya was lovely, great experience. Thank you!

The girls at this location are marvelous! So knowledgeable and helpful!

I went in to purchase a lock and some boxes and the staff was very professional as well as helpful. 100% would recommend!

This store has great customer service! I came into the store to get some boxes and the staff was very nice! I loved how professional they were!

Dorian was very helpful and made signing up a breeze

Sonya Veronica and Joceline were very helpful throughout my experience with public storage. The facility is clean and well kept.

Dorian is the best! I want to adopt her!, she is very thoughtful and explained everything!

Great experience at this location. Service Rep Dorian was extremely easy to work with and very helpful. Prices extremely competitive, units clean. Would recommend PublicStorage to anyone in the area.

Great experience with the staff each time I visited. Always professional and super helpful!

Great customer service! Very clean and easy access to the units! Definitely recommend this place!

We lost our keys, Brittany went above and beyond to accommodate us and the movers. The customer service we received from Brittany was the best.

Jocelyn is amazing and very friendly!

Great staff. Dorian was so helpful and welcoming. So glad we picked this storage location.

Dorian gave us excellent customer service! She was very knowledgeable about the storage spaces available as well the terms of our rental agreement and what to expect from Public Storage. Thank you, Dorian!👍

It's well kept, but make to bring a lock if you're opening a new locker.....also, READ all of the fine print

Dorian, Sanya, Veronica are the best! They always take care of me. Best Public Storage In LA!

Great customer service by Julio Rented a unit and he replace the damage hasp on my door he also replace the lights on the hallway where my unit is he’s super nice person.

Excellent customer service today from Julio and Veronica! Answered every question. Handled an issue immediately. Thank you!

No comment

A fantastic location. Dorian & Jocelyn are the most helpful employees of any location.

Wow! Amazing costumer service team, Dorian & Julio has made my experience here at Public Storage a blessing. They handled my unit transfer quickly and professionally. ALSO SAVING ME $$$! Thank you guys, you’re the best and also thank you for always keeping these units spotless.

Sanya has helped us renting another storage space and she was extremely helpful! She not only proposed us with a new space in the same floor we currently rent a space but also a larger space to find more economical way and we finally saved more than $100/mo! I definitely recommend this Public Storage.

Sanya and Dorian were super helpful and informative. Great service, Thanks again!

Amazing assistance from Dorian and Jocelyn. They were friendly and extremely helpful!

THANKS TO JOCELYN AND DORIAN, THEY MADE THIS WHOLE THING EASY FOR ME WITH NO HASSLE I WAS IN AND OUT OF THERE SERVICE WAS SO FRIENDLY I HIGHLY RECOMMENDED IT...

Sanya, Jocelyn, and Kenisha were so helpful when I moved out. Because of them I'll def recommend public storage/come back when I need another storage unit! Thanks ladies :)

Outstanding service and facility. Super close and convenient to LMU. Helpful staff answers all of our questions and offered great suggestions on packing items into the unit and showed us the packing supplies available onsite. Love the flat screen tv box. Worked great! Highly recommend Public Storage and Jocelyn and Dorian!

Jocelyn was amazing and incredibly helpful!!!

We just rented a 6x10 space through Jocelyn. She was extremely friendly, informative and the experience was seamless. Prices are very reasonable. We were in there less than 15 mins all told. Renting storage space made easy!

I looked all over town and chose this location because it was well taken care of. Both Kanisha & Sanya were super helpful at the front desk, and made getting a storage unit here super easy. Moving is stressful, and these ladies helped me feel at ease, and figure out the right unit for my needs.

Julio and Sonya were very friendly and fast. They provided me with excellent customer service. It’s the best experience I could have asked for and more. The location was very clean and very accessible. Thank you Julio and Sonya for providing me with such great service!

Dorian is probably the best customer service employee I’ve ever came across. This place rocks!

Very clean facilities! Excellent prizes compared to nearby storages. GREAT staff- Jonathan and Dorian were incredibly helpful and friendly.

Great location. Jonathan & Dorian were a massive help and made everything super easy

Just reserved a unit here yesterday. The five stars are for their customer service - particularly Dorian, who’s awesome. She was super knowledgeable, really friendly, helpful, and efficient, and got me exactly what I hd asked for over the phone. This location is supposed to be climate controlled - which is why I chose it - and it does seem to be kept at a reasonable temperature. (I checked out a different company in West LA that claimed it was climate controlled but it was way too warm.)

Super nice people. Easy. Highly recommended!

Jocelyn provide fast, friendly, knowledgable service making my experience pleasant with no hassles or stress! Thank you Jocelyn!

This is the best storage place I have been to. The facility is new and well-maintained. Dorian is super helpful and made the renting process a breeze. It took only 10 minutes to view the space and sign the paperwork. No wait time, no hassle. Absolutely great experience.

Dorian was awesome! She made the whole experience easy and was very pleasant to work with. So far my experience with this public storage has been good.

I have been a customer here for many years. Recently I was helped by a gentleman named Jonathan, who went out of his way to help me with several storage issues - and made my experience totally pleasurable. I don't usually write reviews, but I want to compliment him his going out of his way to be helpful.

I rented a space that met my moving needs and with Dorian's help, I got the best deal and was out within 10 minutes. My move is going to be so much easier now.

Great Staffing

Sanya, Jocelyn, Dorian, and Kanisha were super dope today with helping me at the facility!

Kanisha, Veronica, Dorian & Sanya we’re AMAZING today. They made the process of renting 3 new units so easy and i couldn’t be more grateful. Very happy to have our things here and trust that they are safe!

Sanya and Jocelyn are really helpful. They always answer and take care of my questions.

Jocelyn and Chanel were great and very helpful! The facility is clean and the staff was always super helpful, courteous, and polite

stored our goods in a large unit for over one year paying premium. every time we needed help or information could not get it. place was filthy and staff rude.

Shaina and the staff here are very professional and know their stuff. Highly recommended. A++++

Chanel was awesome! She helped us get a storage unit when we needed to move a bunch of stuff out ahead of having our first child! She was just fantastic!

Sanya was so helpful! I got everything I needed! great customer service!! Highly recommend!

This was a great experience from the very beginning. Sanya was able to help me plan and coordinate delivery of my household goods from out of state and Dorian helped me find just the right size unit that we would need for storage. I love the fact that my first month's rent was a dollar!! They offer reasonably priced insurance, which, while I didn't need to take it because my current renters insurance covers me even in a storage unit, for those without that option, is a great benefit. The storage unit itself was clean and well lit, and is easy to access, with wide, well lit hallways and a spacious elevator. Pricing was very good, especially when compared to other nearby facilities. The entire premises seems very secure, with multiple locked checkpoints inside and out. Initial fees were quite reasonable, as an application fee, the specialized lock cylinder (something I didn't already own), and the dollar first month's rent were the entirety of the first payment. So glad I found this place!

Sanya was very knowledgeable, kind, helpful. Good sales person too.

Great service + nice staff. Will recommend

Great service. Very helpful. Made the process quick easy and painless. Would recommend using to anyone

Thank you Dorian & Jocelyn !!!! Best experience at a storage facility 👍 get these girls some cupcakes #publicstorage ☺️

Sonya was extremely helpful working out a few logistical issues. First rate customer service will continue to have my business here

Jocelyn was extremely helpful in getting me set up. She helped me figure out what size unit I needed and she showed me a few different sizes to confirm. She also explained all the details of the lease agreement. She as awesome.

Climate control units. Clean and easy access.

Didn't visit, stop following me.

Santa is Absolutely wonderful and Amazing!

Sanya was super helpful and terrific! Excellent service!!!!

Dorian is the best!!! Super friendly and helpful. Easygoing staff and great location

Great customer service and very helpful employees Jocelyn and julio they are great keep up the good work

The staff was very helpful and the storage units are nice and clean. It felt very secure as well!

This review is more a complaint. They have a 30-day return policy on packing material. I tried to return a couple unused, unopened boxes but because I was 2 days out of the return policy they refused. What is the point of a 30-day policy on something like a box that lasts for decades?

Stop by public storage and the ladies there were awesome Chanel and Roslyn was great very on it .I even had them laughing at my jokes they made my day thanks ladies

Roslyn was awesome. The entire process was quick and easy.

This review is specifically for Sanya. My husband and I rented a unit back at the beginning of the year. We arrived at Public Storage with all of our stuff in a moving van the day of our move and BOTH front elevators were out. (FYI: there are only two elevators which go to the 4th floor, the elevators located in the back of the building do not go to the 4th floor). The front staff told us that there was nothing they could do, the elevators would be fixed within the next 24 hours, we inquired about renting different unit and the front staff only offered us a more expensive, larger unit. We hauled a few of our smaller things up the stairs to the 4th floor, but we couldn't haul everything. We rented our truck for an extra day, came back and the elevators were STILL out. Sanya helped us out by finding a unit on a different floor so that we could use the back elevators. If it were not for Sanya assisting us with changing the location of our unit, we would have gone to a different storage facility. Thank you Sanya for your understanding and excellent customer service.

Dorian & Sanya were so awesome, wonderful customer service & will recommend this location to everyone

I have had a storage unit at this location for almost 6 years. The facility is always clean, organized, and the staff welcoming and helpful. This is a top location and I highly recommend it for anyone in the area. You also can't beat the convenience if you live in PV. Sonja is awesome!!!. Thank you guys!!!

Good service

Dorian and Roslyn were awesome!

Dorian was absolutely amazing! Super patient and went over all my options carefully. She ended up saving me over $200 per month!!! Highly recommend her. Julio was also fantastic. He helped out too with some lingering questions. Total professionalism at the location!!!!

Santa was very helpful and friendly.

Jocelyn, was great. She was really kind and helpful. I came in thinking i needed a small unit but ended up getting something larger. Everyone come here to rent. Excellent service.

Sanya, Joseline and Veronica are the best and super helpful. We’ve had our unit for a long time and it’s always been easy coming in and out. Place is always clean and there’s ample parking. Rent is a little crazy but hey it’s Playa Vista!

Is the office open on Washington's birthday?

Julio service was exceptional as well as Dorian and Joselyn

Wow Dorien and Sonya were just super helpful with answering all my questions about storage. Unfortunately for me they didn’t have 24 hours access like I needed but if i didn’t need that I would have definitely rented from them. Thanks girlies!

Wow the ladies at public storage provide the best customer service I’ve ever had. They gave us a free box and great consultation for all of our packing needs. The facility is clean with ample parking. Come here. Store tour stuff and be happy!

I am giving this location one star. My past two years at Public Storage have been good. EXCEPT these past two months which have allowed limited to no access to my top floor unit. The elevators have been broken since mid December and the only option to even get to my unit is an emergency stairwell that closes before my contractual access hours. Forcing me to haul two cart loads of camera equipment up four flights of stairs, if I can make it there during office hours. I have missed two flights because of this. The WORST PART is that not a single person at the location has any clue as to when this problem will be fixed and the regional manager will not return my calls. I've been calling to contact the her for over a month, and NO REPLY. NOTHING. Just automated emails asking me to pay my bill, for a service I am not even getting! What is going on at Public Storage on W Jefferson Blvd?! Can anyone from corporate offer help in this situation? Sincerely, Disappointed.

Sanya is amazing! I’ve had my storage unit here for 10 years. I’m relocating for work and was super stressed about moving out of my unit. Sanya made it possible for me to “MOVE SMARTER, NOT HARDER”. She was super accommodating and made sure that I had everything I needed to make the process go smoothly. Thank you Sanya!

Friendly staff and clean space! $300/month for 10x15 ft which is pricey but you pay for the location!

Roslyn was very helpful and professional and helped me to find the right size of storage.

Excellent service

Chanel was wonderful!! She told me all my options available. She showed me the unit with a welcoming smile. Told me about the great insurance options available. However my home owner insurance covers my storage unit for cheaper and for a greater insurance coverage amount. Thank you Chanel for everything. Julio was great too!!

Leslie, Valerie and Jocelyn make this process absolutely painless!

Roslyn, Dorian, Veronica, and Sanya are all extremely helpful, kind, and the atmosphere was very pleasant. They were all also very sweet to my service dog.

The staff, Sanya, Dorian, Julio, are awesome at their jobs. They are all friendly, well informed and extremely helpful. I always enjoy my visits there. I give them all my highest ratings!!!

Sandra was absolutely amazing. Very polite polished and attentive. The perfect person for the job.

Sanya, Roslyn, and DuJuan really took good care of me. They were professional, knowledable, and very nice as well...it’s a great location with good people working there

Dujaun was great! Very helpful and courteous. 5 stars all the way.

As expected. Staff helpful and friendly.

Thorough and courteous. Dujuan and Sanya were very professional. Easy peasy.

Dujuan & Kenye were very helpful and professional. Excellent service.

Great service Dujuan was very helpful

Staff is extremely friendly and helpful. The storage units are very clean and well maintained.

Sanya and Shaina were very helpful with my questions and provided a quick solution for my storage needs.

Very friendly desk staff. They even let me barrow a phone charger when my phone died

Service was outstanding. Sanya is the greatest...and the others were OK lol

I just got my first storage. This place is super clean. Grateful. A little rushed when filling out the agreement but the staff is friendly.

Roslyn helped me today! Super helpful with a a beautiful smile and equally beautiful personality! Thank you gor awesome service!

The service was great and the coffee and donuts were great

I have used Public Storage before in other cities. This location is one of the nicest. Very clean, well-lit, secure, well climate-controlled. The staff there is friendly and professional. Shout out to Sanya, Roslyn & Kenye for their excellent service!

I received exactly what I requested- an accessable unit On ground floor plus free 1st month

Genecis & Jocelyn we’re very informative and helpful. I made an appointment Saturday morning and received a call back in less than 15 minutes to schedule my move in time. Genecis showed me the unit and got me signed up very quickly. I’m very happy with the whole process and the facility. Thanks for a smooth move in!

I am always pleased with the professionalism of the staff at this location. Today I needed extra help with my account. Sanya went out of her way to make sure all my needs were met. She is friendly, knowledgeable, and is one reason I remain loyal to public storage, Playa Vista!

Excellent customer service! We were in & out, with exactly what we needed, in less than hour. Thank you Genecis for the great service & support.

Great service, and kind staff who work hard at helping make storage a smooth experience.

Great staff - Sanya Wendy And Jocelyn were amazing thank you!!

As we were moving large amount of storage items to our new apartment, we were unsure of how big of a storage unit that we needed. We were helped by Joceline, Kenye and Wendy. They were very helpful navigating our needs and were very patient with us despite us being indecisive. In the end, we got a great space with a great price. Thank you.

just came in to make a payment and I was greeted by Sanya Mark and Wendy and they were awesome!

Brittany, Jocelyn, Sanya were very helpful and also super sweet! I booked my move in date at 10 am the day of my move, and upon arrival at 4pm I was helped quickly and efficiently into my new storage unit. 5 stars!

Awesome customer service from Kenye. Nice, new-ish facility with ample parking lot. Just remember to search Public Storage online FIRST for deals and GET A RESERVATION. It is transferable from one location to another for equal rooms, ie., size, inside/outside, bottom floor/top floor.

Jocelyn, the best service the i never recive before thanks

Kenye and team, Great experience. Kenye was so friendly and helpful. 😀

Jocelyn,Genecis,Mark wonderful people. Very helpful and informative. Ask for either on them. You’ll walk away with a smile.

I would’ve been leaving a 1 Star as Somebody at this location canceled my reservation a day prior to my arrival even after confirming via phone!! l was left in a bad mood, Jocelyn was very helpful and saved the day - she was able to restore my promised rate as it had since been raised. Thank you!!

Great place. .I've had STORAGE here for 15 years. .and the Team is always so helpful, professional and friendly. The team recently helped me out and I'm so appreciative...would definitely recommend this facility to others.

Jocelyn was very helpful and friendly and answered all my questions!

Kenye and team were excellent!