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Public Storage Self-Storage Units at 12681 W Jefferson Blvd, Los Angeles, CA
Property Open
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
One-time $29
admin fee applies.
-
5'x4'Online only price$ 155/moSmall 5'x4'- elevator access
- climate controlled
- inside unit, rollup door
$ 155 /mo $ 155Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x4'Online only price$ 223/moSmall 10'x4'- elevator access
- climate controlled
- inside unit, rollup door
$ 223 /mo $ 223Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
4.5'x10'Online only price$ 241/moSmall 4.5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 241 /mo $ 241Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x5'Online only price$ 244/moSmall 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 244 /mo $ 244Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
5'x9'Online only price$ 246/moSmall 5'x9'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 246 /mo $ 246Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x5'Online only price$ 269/moSmall 10'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 269 /mo $ 269Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
7'x18'Online only price$ 290/moParking 7'x18'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 290 /mo $ 290Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
7'x9'Online only price$ 291/moMedium 7'x9'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 291 /mo $ 291Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x5'Online only price$ 298/moSmall 10'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 298 /mo $ 298Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x4.5'Online only price$ 298/moSmall 10'x4.5'- ground floor
- climate controlled
- inside unit, rollup door
$ 298 /mo $ 298Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x10'Online only price$ 319/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 319 /mo $ 319Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x9'Online only price$ 320/moMedium 10'x9'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 320 /mo $ 320Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x9'Online only price$ 329/moMedium 10'x9'- elevator access
- climate controlled
- inside unit, rollup door
$ 329 /mo $ 329Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
10'x10'Online only price$ 334/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 334 /mo $ 334Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
10'x7.5'Online only price$ 338/moMedium 10'x7.5'- elevator access
- climate controlled
- inside unit, rollup door
$ 338 /mo $ 338Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
9'x8.5'Online only price$ 356/moMedium 9'x8.5'- ground floor
- climate controlled
- inside unit, rollup door
$ 356 /mo $ 356Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x14'Online only price$ 462/moLarge 10'x14'- elevator access
- climate controlled
- inside unit, rollup door
$ 462 /mo $ 462Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
13'x11'Online only price$ 492/moLarge 13'x11'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 492 /mo $ 492Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies.
Nearby Self-Storage Locations
Self-Storage Near Los Angeles
Resources from the Help Center
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Marina Del Rey Storage Units Near Highway 1
Storage units in Marina Del Rey can be accessed via Highway 1, and are convenient to Culver City and Venice residents. Just minutes away from the beach, Public Storage in Los Angeles is proud to offer indoor storage, climate controlled storage, and outdoor storage in a variety of sizes to fit your storage needs.
Small Marina Del Rey Storage Units
Make beach days more fun by storing umbrellas, towels, boogie boards, and wetsuits in a handy 5x5 storage unit.
Just minutes away from the Marina Del Rey canals, you can store boating equipment to use at the Del Rey Yacht Club or the California Yacht Club in a 5x10 storage unit.
Large Marina Del Rey Storage Units
Living in the Los Angeles area can be a struggle for space. Find the extra room you need with a 10x10 storage unit, which can give you three rooms worth of extra space. It'll feel like an instant upgrade without the move!
Of course, if you are moving, get settled without the stress by storing everything in a large 10x20 storage unit.
If your driveway is full but LA parking gives you nightmares, rest easy with a parking space at this location.
When you store with us in Marina Del Rey, you're just minutes away from all the gems of Venice, including the world famous canals, shopping and dining on Rose Avenue, and of course, the Venice Beach boardwalk.
Climate Controlled Marina Del Rey Storage Units
Choose from indoor climate controlled storage units or outdoor storage units at this location, and enjoy self storage your way. For an even easier way to get organized, use our eRental program to book a contactless move-in that works for your schedule.
If you're still looking for your perfect storage solution, check out our facilities nearby at S Sepulveda Blvd or Jefferson Blvd.
At this Marina Del Rey Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 623)
Thank you Brayan and Daisy for the best customer service! Great guy very professional and very polite staff
Daisy was awesome and very professional.
The Staff at the 12681 W. Jefferson location were extremely helpful and knowledgeable during my visit and hVery good location and access.
Elevators frequently break down! Do NOT use this facility. No one is on site and it is impossible to get ahold of. We waited an hour after unloading a U-Haul truck and received no apology after AN HOUR of waiting. They said the elevators break down when the doors get held open. That is completely ridiculous.
Update: We received a phone call from a woman that apparently works as ground maintenance. She called to ARGUE instead of offering any apologies and made disparaging comments that deeply upset us. This has been a despicable act of customer relations.
Brayan is the property manager and needs to hold that woman to account as well as being held accountable himself.
Daisy and Brian were great
Daisy was great excellent customer service.
I love public storage have been using it for years and will continue to use it so long as cost of living is this high .
๐
Daisy was super helpful!
Daisy was extremely amazing through my rent by phone process!
Whatever you do please keep this manager she’s a kind soul
Thank you daisy ans Bryan
Bryan at this location is the best and super helpful! He made everything so easy!
It was a really good experience, the costumer service I receive from the personal at this facility was amazing, I will recommend this store unit facility 100%. I will be back. Daisy was the best, thank you Daisy.
Daisy was really helpful in getting my unit taken care of!
Great storage space! Daisy was so helpful in getting us set up! Thankyou!
Daisy was amazing. Good customer service. Top notch. Facility was so clean and safe. Amazing storage place.
The staff was/is very friendly and helpful, Daisy is assets to the location and the company, thanks for all your help.
Daisy is amazing!! She helped me out a lot!! I will refer her and this location to all my businesses and friends!! Thank you so much!!
Daisy was awesome. She was very patient as we walked through some adjustments and was extremely helpful in completing the rental. I appreciated being handled with great customer service.
Thank you Daisy Bryan and Danny for your awesome service
Thank you Bryan and Daisy for your great service
Really not good and price went up 75 percent in 15 months. Weird opening times
Always one elevator broke and toilet broke
Daisy and Danielle
Was there on Monday Leo was the only one working but she was helping everyone she was so nice.
Daisy was FANTASTIC
Daisy and Brian helped me out with rental process, great customer service and easy process
Daisy is the best!!! Her work is so fast!!
Terrible customer service
Flawless smooth chill experience!!! Daisy was a rockstar, made this so quick and stress free. ๐๐๐๐
Daisy was very nice but end up on third floor. JK
Public storage is great and Daisy was very helpful.
Thx
Daisy was the best that I’ve ever dealt with. Extremely kind, considerate and knowledgeable. I recommend great customer service.
Buen servicio hoy Gracias Daisy.
My family and I moved out of our house and as we all know the craziness of trying to find a storage unit!! I made a reservation at the Jefferson Public Storage location and all seemed fine. Two days later I got a call that my unit was vacant and ALL OUR life long belongings were GONE! I spoke with Daisy and Shay about the situation and none of us could understand how someone walked out with an entire house of items. Daisy insured me they would get to the bottom of this. After losing all hope in the parking lot, on the phone with my insurance company, she came outside telling me THEY FOUND MY ITEMS!! After a detailed investigation they saw that our movers had accidentally placed our items in the incorrect storage unit. I was so grateful for Daisy and Shy hardwork to solving the case, never giving up ams having excellent customer service. THANK YOU Daisy !!๐
I never do this, but I'm giving a big 'shout out' to Daisy for all the work she did for me 2 weeks ago regarding a transfer, and to Bryan today for helping me out w/ an item of 'trash'. The trash was a torn item someone left behind. I appreciate all their work and patience answering all my questions, in particular Ms. Daisy. Just one suggestion, consider a 'lost and found'.
Daisy helped our family out with our move making everything manageable. -1 star bc an elevator was broken
Daisy has great costumer service and help me really fast with my payments best public storage
Daisy is wonderful along with Shae. They both take care of business with good hospitality.
Thank you Daisy and Maritza
Daisy, the manager is great. She's friendly and very helpful.
Daisy was super helpful! Great experience. Quick and efficient.
Ms. Daisy is very professional. She went beyond her call of duty and provide us excellent customer service.
Daisy and Shay helped us tour and rent a unit. Quick and easy, great service. Very pleasant!
the worst of places, they are expert thieves with the late fee on the last day of the month, they close the offices so you don't pay! and then they blame you for not having a credit card. And the best thing is you call customer service and they tell you that you can go to another storage to pay, but when you arrive they are all closed and then you call and ask them to give you an address so that they are sure that the office is open to pay and they say that they cannot give you that information.
Daisy was extremely helpful in finding a storage unit that met our needs and at the best monthly cost. She is an excellent resource. We appreciated her tremendously.
thanks diego was very helpful setting us up and finding the right unit
Daisy is very helpful and knowledgeable!
Daisy, Danny, and Diego, you guys are absolutely amazing! Thank you for being genuinely kind and warm! You made my move in super easy and stress free! Really, thank you for your kindness. The world needs more people like you guys!!! Thanks!!!
Daisy was super helpful!
Great service, efficient clean!daisy and Danny were very helpful.
Daisy was amazing for the set up of my storage unit. Very friendly. Went above and beyond! Wish I could give her 6 stars. :)
I loved this location cause it's always clean and the staff is always friendly! Especially Daisy and Shay! Had to leave cause having a storage started to get out of my budget. If I do end up getting a storage again I'll definitely come back to this location.
Shay gave great service today was every help with everything
Very good Service I so happy with Daisy she it’s so nice
Daisy and Astrid were super helpful and knowledgeable in getting me the best rate and the best unit. Their customer service was top notch, one of the best experiences I’ve had with a storage facility.
Daisy and Astrid were most helpful! They were able to thoroughly explain everything to me and my husband. They were helpful when selecting the right unit for us. We were able to get a unit and get settled right away.
My service person was very helpful and knowledgeable.
I will recommend.
Daisy was so helpful and kind, made the process easier!
Daisy and Danny ๐ฏ๐ฏ๐ฏ
Helped me promptly and answered all my questions.
Shout out to new guy Danny who helped my find my unit bc I always get lost. Super nice and helpful!
Dasiy was a pleasure to work with. She helped us out with all our needs
Good customer service.
Daisy was amazing today. She provided excellent sercvice.
Daisy and Leo were amazing. They were patient and answered every question I had. They have excellent costumer service. Thank you
Shay and Daisy were super fantastic in all I needed help with so thankful for such kind and helpful people..
I had several things I had to do today at Public Storage Marina del Rey. I was assisted w/ utmost courtesy, patience, and professionalism by Daisy at the office. She was also very efficient. Very cool employee. Thank u!!
Daisy has been simply amazing
Daisy was very thorough, thoughtful and pleasant.
I used this location for storage while out of state. I received amazing service from Shay, who helped me with questions I had during my tenure and also as I prepared to move out. She went above and beyond during a stressful time when I was trying to coordinate details for my move which I was flying in for. If she's any reflection of the overall staff, you're in great hands. I actually asked her where to leave a 5-star review, she didn't prompt me.
One note from the corporate side (not the local team), my rate was dramatically increased shortly after signing up and being out of state, I had no recourse. Plan accordingly.
Daisy was so amazing and made my entire experience so easy and seamless. She helped me figure out the best size and rate for me. Daisy made this experience 5 stars!
Shaye was a great help! Would recommend this space!
Shay and Daisy are very helpful. Cannot speak to the whole facility, but so far so good.
Erik and Shay were very helpful at transferring units !
I came in with a flurry of questions as I needed help with my storage unit. Daisy Mae answered everything and was an absolute charm! She represents what customer service should be wherever you go. Now I’ll look forward to running errands related to my storage unit when she’s around. Thanks again, Daisy!
Nice service
Daisy was super helpful and very accommodating. I would recommend her service to anyone.
Daisy provided me with excellent customer service. Having her help me was a great assist! I look forward to storage with public storage based on her excellent customer service !
Good customer service from Daisy and Bryonna
Went in to close my mom's account, open another in my name and move her stuff into a smaller unit. We were assisted by Daisy, who was incredibly helpful and immediately got us into the perfect sized unit. We were able to finish moving everything in 2 1/2 hours and we're saving over $375 a month now thanks to Daisy's help! Would definitely recommend this facility 6/5 stars
@shea
Eric was very helpful! Easy and straightforward process.
Daisy was amazing helping us find a bigger unit at a affordable price. I highly recommend people storing their item at this facility. Daisy has amazing customer service which is hard to come by these days. Thank you.
We love public storage they always work with us to make our storage affordable and flexible. The customer service is always amazing especially Daisy she is very knowledgeable and kind. Its hard to find good customer service these days and she went above and beyond!! We are staying at public storage because of her.
Daisy did an amazing job.
Daisy is fantastic, patient and professional! She made renting a space easy! Thank you Daisy!
Myra and Erik gave me great service
Daisy is amazing and very friendly!
Daisy and Eric really came in clutch with my storage needs. Huge parking lot with multiple access points. I wish this place was open later cause they close at 6. They need to be open till 10. This is a safe area as well
Daisy the manager is amazing and Drake takes care Ulices on Washington location was awesome for setting up my units. Jefferson location needs to be open till 10. Only draw back is early closing
Vanessa and Daisy were very helpful
Great experience from a first time storage user. Daisy was super helpful in helping me with all my storage and supplies needs! 5 stars!!
Daisy was amazing but I was so appalled that she is the only one working. I had to wait a long time to find her as it’s my first time. My unit was far too small and Maritza was so accommodating and helpful. The lady, Lan, in customer service advised a terribly small unit inspite me describing all my items. I thank God I came here in person. Your customer service caused a lot of havoc in my life!!!!
Daisy was amazing! Public storage again for the win.
We have a storage unit here for over a year but our storage need has changed. Daisy was extremely helpful and went above and beyond to ensure we got a storage unit that fit both our items and budget. Would highly recommend this location.
Daisy and went above and beyond with helping with my current situation. She helped with lowering my monthly rate. I hight recommend getting help from Daisy.
Daisy at Public Storage on Jefferson has been most excellent giving friendly and informative customer serviceI'l the facility is always very neat and cleanEspecially Restrooms at all times my items are safe and secure with their method of passwords making an entry both at the gate as well as the elevator cameras are watching it all times to make sure you're safeAnd if you're needingAssistance
Gracias por gran servicio Erik
Good customer service
Daisy helped a ton. Clean easy to access storage unit
property gate is broken and now it’s a hassle but the customer service here is amazing new managers are always on point…wish they can get the help they really need to maintain this big property.
Terrible location. Elevator has been broken for many months. The one working elevator doesn’t work properly, so one does not work at all and the other is glitchy. I’ve gotten nails in my car tires multiple times and almost hit by the gate multiple times. The floor my unit is on smelled like gasoline for days and no one gave any explanation. The Bluetooth for the gate and elevator constantly don’t work. Today the gate actually closed on my new car while I was exiting and caused significant damage to my car. The previous male manager or employee (I’m not sure which he was) he was rude and dismissive so I’m happy he was not there today. As of July 1, 2024 the current property manager is nice, she put the claim in for me and no fault of hers but this process is already a headache. I just called the corporate number and tried to expedite the process getting my car fixed and they are giving me the run around saying I need to talk to the property manager which I already did. I demanded to speak with a manager. I was told the manager only has a personal cellphone number and they won’t give it out. I said that is unacceptable and they hung up on me. Someone needs to contact me asap or I will be taking legal action and will have a lawyer handle this on my behalf.
Daisy was incredibly helpful and patient, answered all questions and made the process stress free
Daisy is a pleasure to work with. She patiently listened to my needs and offered the right space to meet my needs. I would recommend this location for its great customer service.
The staff has recently changed in May 2024 and the responsiveness to requests has been excellent. Daisy especially has provided excellent customer service.
Nice staff At this location, daisy and erick were awesome
Daisy is great to work with!
The best service I Had had since long time ago .
Thanks, Daisy
Hector
Ashley was magnificent in her service, thank you a lot for helping us
Thank you Ulices for your great customer service and making my move in easy.
First Impressions are Critical when it comes to Business and Customer Service. I Had the best Experience with this Storage location yesterday , and I wanted to Thank The gentleman who Assisted me with all my Storage Needs and Questions. Andrew the guy with the glasses, Life savor , went Above and Beyond to answer all my questions , show me the units and the property , was detailed oriented and very knowledgeable about everything that had to do with his location. So greatful and it was a Fresh Breath of Air. I RECOMMEND THE 12681 W JEFFERSON BLVD LOCATION to anyone looking for storage space , Andrew definitely makes a Difference and Public storage should be Proud of the way he represents your company as an employee and Asset. Thank you again for your time
No one is here during hours. Unreliable
Great experience, knowledgeable about different storage units. Thank you for being very helpful.
Andrew did a great job helping me to use the system which was my first time.
Andrew and shay gave amazing customer service
Shay was amazing. She took the time to show us a couple units and I was so impressed by the incredible customer service. I’d highly recommend this Public Storage location because of Shay.
Walked into the office and I was greeted by both Shay and Andrew and I felt welcome and they answered all my questions very professional. I would rent from this location but not ready yet.
Mayra was awesome and so helpful!!
I had the best Experience yesterday. The young lady Ashley at the front desk was able to assist me with all my storage needs. She welcomed me with a smile. Provided me with excellent service and answered all my questions. She went above and beyond to get up the seat to teach me how to work the app. And the elevator as it is a little difficult. But once you get to know it, it is not difficult, amazing the best app you can have. You don't even have to touch that nasty keypad, Thank you, Ashley!
Daisy and Ashlii are absolutely fantastic. They assisted me so much . Guided me every step of the way. The Current property mail manager is a negative Nancy and he is bad energy to the environment. I almost moved storage facilities just because of his negative energy. I recommend this place only because of Daisy and Ashley thank you.
Daisy and Ashley are wonderful!! They’re so helpful!! I wish every company had a Daisy and Ashley!!
Ashley was above and beyond helpfully.
The Best !!
Thanks so much
Elliot Sent
While the world of storage lockers is a dour and depressing world, a bright light of sunshine was shined on it, whenever I would visit my little slice of hell at Public Storage, by the amazing Ashley, who actually was a human being.
I was recently forced to vacate my apartment due to water damage from the recent storms.. Public Storage to the rescue!! This location is very clean/well maintained, with fair pricing and excellent customer service.
Andrew is an absolute gem of a human - he was incredibly helpful, knowledgeable, and caring. In the midst of this stressful/hell of a month (and many a mental breakdown) he managed to make me smile, and always went above and beyond to make sure I had everything I needed :)!
While I personally wish the location had longer access hours, I still consider it a five-star facility. Highly recommend !
Shay and Andrew were a great help, accommodated all my needs and were super professional.
Storage is very clean and well maintained. The unit is wide so it makes it easy to access all of your belongings.
Shay and Andrew were very nice and helpful! Showed me the unit before purchase and also compared to other locations. Thank you both for your help and awesome service!
Shay very helpful and very kind. Thank you for great service.
Raised my rent by $150 per month. Otherwise a nice facility, but this was excessive, there was also no warning. It’s simply too much and I can’t wait to move my things out, but am in another country so I’m being forced to pay as they have all my stuff hostage.
They raised my rent by another $100. It’s now $676
Excellent She is the BEST! SHAY
Love the facility! I feel super safe. The app works well for payment, communication, and access. Shay was extremely helpful and friendly with addressing all my questions or concerns.
I have had a unit here for a few years now! The staff is wonderful. Andrew goes above and beyond to help in anyway that he can. I wasn't able to gain access to my online account ever since I first got my unit and had pretty much given up on it. Andrew took the time to activate the account and reset the password for my access without me even having asking. He also always calls to let me know if there are any issues with my reoccurring payments to help me avoid accruing late fees. My experience at this location has been nothing but great! Thanks for making things so easy and simple!
Public Storage business model is to pass on a 30%-40% rate hike within 3-6 months of moving in. Aside from price gouging, the location hours are 9:30a to 6 pm, which means you have to plan your work day around public storage hours. Lastly, the gates are impossible to open - even if you are touching the gate with your bumper, it will say “out of range”. Not sure what's going on with the fake reviews that reference "amazing" on-site reps - pricing and contracts are all online and no onsite help is needed.
I had a great experience there. The property manager Andrew was very kind and helpful setting me up with a storage unit. He helped throughout the whole process, and seems to genuinely take pride in his work and helping others.
ROBBED. EVERYTHING was STOLEN and they could NOT CARE LESS. Wiped clean. THIEVES. BEWARE of this place! Do not leave anything you care about here! ZERO STARS.
Gracias Daisy por el gran servicio!
Yes my name is glenn lane I’m a new customer had a pretty bad experience when I first got here you know based on my confirmation and what not you’ve got two of the greatest employees here Shay and Daisy at the one 2681 W. Jefferson facility both very knowledgeable very professional and definitely very helpful OK they turned the situation that wasn’t going to happen into something that happened OK and I’m very happy too I’ve had them to represent me in and rectify the situation OK they’re both both the great they’re there is a major advantage hiring them OK like I said very knowledgeable very experienced and I appreciate all the effort that they took towards rectify my situation you have any questions please feel free to call me at area code 323244380
They charged me for an entire month even though I moved out on the first instead of a prorated amount for 1 day which would have been appropriate. Scam artists. They continue to raise the rent every few months also. Bathroom doesn’t have a trash in it because they said people would throw trash in it, now is completely out of order. Poorly managed. What do they expect when they provide no trash bins anywhere on the property. Choose a different storage provider. You’ll be glad you did.
Sosa. Took excellent care of my need to move to a smaller space. He was very patient and a careful listener. Ask for Sosa next time you visit. A+++++
Let me say a word or two about Andrew. He has helped me over the years and always showed concern whenever I had issues. He would always act and do what could be done to fix any problem. A+++++
Super team and great facility.
Came in to help my friend move in and the manager on site Daisy is simply hard core! She was cleaning and left everything to help my boi find his unit. Great customer service!
1 Clean
2. Secure
3. Nice staff
4.Good parking
5.Elevators are reliable
.AM people need
Better hours
Walked into the office and I was greeted by both Shay and Andrew and I felted welcome and they answered all my questions very professional. I would rent from this location but not ready yet.
Isaac was exceptionally professional and considerate when assisting me with identifying a storage unit that fits my needs
Super grateful for Shay and Andrew. They helped us in a situation where we needed some extra hands and they were more than accommodating and helpful. Thank you public storage for hiring such good people on your staff. We appreciate you. Many blessings.
Daisy was simply amazing today! Couldn't have asked for a better person to help on this busy day. Thank you
It was a pleasure to visit this location today. This is my first time using Public Storage, and being greeted and continually assisted by Shaylee made our experience so easy. We picked this location over others for its accessibility, and feel doubly assured with our choice after being helped so thoroughly by Shaylee.
Rude. Inconsistent. Disorganized. Disrespectful. Worst customer service I’ve ever experienced in my life. Unprofessional and unwilling to provide clear, consistent direction regarding the business they were hired to operate. Was given completely different information by several employees and their own confusion caused fees and significant inconveniences to us. Not to mention, they don’t always work the operating hours listed. I highly recommend finding another storage company - and run far away from this location.
Super helpful staff. Andrew and Shay were so great! So satisfied with my experience at Public Storage.
A mad house, esp the gate experience
Thank you to Andrew and Shaylee for their kind service! They are both customer service superstars! They are so helpful & patient with warm welcoming smiles. They both provide 10+ customer service!
This place is amazing! Andrew was soooooo helpful… Shaylee was also amazing. They are running a tight ship !!!! I am so happy that I found this place ;)
Great service fast and reliable and the property manager very respectful and kind to help me at any kind of way possible ๐
Andrew thank you even I was really pain for you asking a lot of questions but you service were really great
Thank you ๐
Andrew is great , awesome service . Great location to rent
Andrew is an amaxing manager answered all my question he went above and beyond with his amazing customer service and i love that the property and building is so clean
What a scam! We went to move out on the first of the month and they say you must move out on the 30th or pay a full month. First, who moves on the 30th? Second, I didn't move in on the first. Third, they prorated for the half month when I moved in but not when I leave on the first? Okay so heartless corporate policy, sure, but Andrew at this location was not nice about it at all. His response was a cold "it's in the contract". Do not store your things here. On top of this experience, its hours are terrible, access from the street is awkward and limited, the gate and building codes don't always work and the staff (not just Andrew) are either useless or just plain missing. Worst storage experi
I was trying to reserve a unit in Texas and online customer care misguided me by telling me that after completing an online reservation , I can go to my nearest location in person and complete the process.
Special shout out to Andrew and Shay at this location who went above and beyond to resolve my problem (despite not being this location customer - out of state ) and helped me to complete my rental and payment.
If a manager of this location is reading this comment, please buy these awesome employees a nice cup of coffee or a lunch for the amazing work they do.
Nicolas was on site at Jefferson Playa Vista location and was super helpful and nice. We had an elevator issue and he came right out to assist. He also was super friendly in showing us available spaces to switch to (I was downsizing to smaller). Finally he was very quick and efficient in getting all paperwork and rental cost adjustments made. Nicolas made us feel welcome and did a super job!
Nicholas was super helpful
Andrew is fantastic! Pleasant, very helpful, and someone that deserves a raise;)
Daisy was a great help and was very attentive.
Daisy and Andrew are the bestest! Everything was great. Amazing customer service. Thank you so much !!!!!
Renting a space there , I recommend ๐
This facility is incredibly clean, the manager Andrew and his team are great. Keep up the good work.
Andrew is an excellent manager
Daisy and Andrew were amazing! Highly recommend this storage facility!!
Great location and price; Darrell at the front desk really took care of me. Thanks!
Martza and Andrew helps a lot! Good customer service :)
Andrew, the manager at the 12681 W Jefferson Blvd location is the best. Incredibly nice guy, but also incredibly helpful and knowledgeable. The set-up process was a breeze, he found me exactly what I was looking for, and handled everything with exemplary professionality. Do yourself a favor, go see Andrew! 10/10
SHAY & MARITZA. You were the best. We had 4 units that needed your guidance and you’ve helped us through the chaos.. it truly helped us navigate it all. Shay, you walked with me personally and taught me ways to keep my things safe and to move smoothly.. which came in handy. Maritza, you helped so much with your advice that I’m not use to a worker being that kind and patient with us. My entire team appreciates this Public Storage location. -Rambo
Special thanks to Shay and Maritza for the awesome service! The storage facility has ample flatbed carts, is very clean and well-maintained.
Today I called in about an administrative issue and I spoke with Maritza in the office. She was so helpful and so kind and made a very stressful situation much better for me.
I had a great experience going to my storage unit a couple weeks ago. Nicholas the sweetest rep at the front desk went over and above to help me get into my unit. I hate going in the elevator and he was able to unlock the stairwell and personally escort me up to make sure I was okay. He even checked on me to make sure I was doing alright and did not need his company going back down. He made my impression of Public storage a good one with caring people aside from this Playa Vista location being clean and convenient.
The saving grace of this company are the employees. Andrew offered great customer service.
Maritza and Andrew were so kind and helpful during the whole process. They helped me get the best deal during an extremely challenging time I was facing with an unexpected move. Thank you both so much.
Nicolas was so nice
Very nice and helpful staff at this location. Thank you Nicholas!
Thanks nicolas
Nicholas and Andrew are the best. Gave me great customer service!!!!
Not sure if I agree with the rate hike twice this year. I was paying 288 for a 10x9.5 space in January 2022 then rate hiked to 363 in March 2022 and then without any notice the rate will be hiking to 497?! 288 to 497 in 1 year, think I should invest in this company instead of being its customer.
I would like to thank Maritza for being so nice and informative helping me pay my bill. I love Public Storage because its all about relationships
Ms maritza and Andrew were amazing thAnk you for your great customer service
Where should I start well let me just say the gentleman that help my mom and I works in the office his name is Eric location on Jefferson in playa del rey , ca he went over and beyond his duties he was very polite very understanding great customer service and very experienced with our stay at public storage Eric we will never forget u and we just want to say thank again for helping mom and i
Great experience
Best customer service I’ve seen in a long while! Eric was a real champ helping us find the right unit & get signed in. The place is immaculate & state of the art too!
We went to check on our storage unit and needed assistance from the office. Rebecca was punctual upon arrival. She assisted us with our unit agreement in a friendly and professional manner. Rebecca went above and beyond to help us out. We are grateful to have had such excellent customer service!
Had a great experience with Eric and Rebbeca! From the initial phone call to finalizing the contract, they were very thorough and accommodating. Our unit is clean and in a great location
I would absolutely recommend Public Storage Marina Del Rey for your storage needs.
Hello, Myname is Tom Portman, and I’m writing this for Nicolas. I’m 67 years old and I have used a ton of storage facilities over those years. I have never experienced a person like Nicholas who is so knowledgeable, professional, incredibly patient and so wonderfully helpful. He deserves a quadruple raise,and in my faith I would say that he is a living saint!!!!
Please call me if I can say anything else to help you realize what a gem Nicolas is for public storage. Because of him I will tell everyone that Public storage is the only place to store their items.
Nicolas was so helpful today with assisting me with my storage unit needs. He was pleasant, professional, and so easy to talk to! Thank you again Nicolas!
Awful company. Claim to be climate controlled, all of our stuff was damaged from insects and rats getting in storage unit. Charged us way more than what we originally agreed on. Auto pay doesn’t work correctly and we had to pay for their mistake. Absolutely DISGUSTING business. Take ur money elsewhere. They will bleed you dry and laugh all the way to the bank. F U guys.
Was able to get a great rate at a very central location for a 10’x10’ unit. Enough to fit most things for a small 2 bedroom apartment. The units are clean and seemed new, almost never used.
Closed my contract yesterday after emptying my unit and Nicolas & Rebecca were super helpful. Took only a couple of minutes to close and cancel my unit, and they were kind enough to help me out with returning locks and keys.
Overall very happy with location and staff who were more than happy to help with any issue.
Gracias nicolas
Nicolas helped me and changed my opinion on this storage 5 out of 5 thank you
Old Review This is a very nice place, very secure and very comfortable to be at. Have no fears coming hear somebody robbing me and the place is very clean. However, one thing I am not happy about is the access times. The hours of the office throughout the week or 9 to 6 and on weekends 9 to 5. The excess times correlate with those business hours. There's a storage two blocks down that has access times of 6 a.m. to 9 p.m. daily with the office hours similar to Public Storage. I don't understand with all the technology used to get in and out oh, were you have to have a cell phone or code to get both in and out of the gate why they can't have access similar to the hours down the street. I give it a 3 for that very reason. If it were only to judge it on the general Place security and cleanliness it would be a 5 but because of the access times oh, I read it only at 3 sorry.
Nicolas helped me out and I wanted to update my review. He was great! Dorian made my move-in experience very easy and quick. All instructions were clear and all my questions were answered satisfactorily. The storage is very clean and there are sufficient parking spaces in the lot. Security seems very robust. Thanks :)
Note added after my initial review:
- I returned the storage a few days after the beginning of the month but the public storage manager contacted over the phone decided to "screw" me by charging the rent for the entire month
- as a consequence, I have reduced the number of stars from 5 to 1
Nicolas was very helpful!!!๐ฏ
Nicholas is above and beyond helpful for my Art Galleries storage needs. Our uhaul truck down in Arizona he waited 2 hours over time to allow us to grab our car. You need employees like Nicholas.
I received a notice from Public Storage about an upcoming rent increase for our storage unit. The increase was pretty steep (35%). I called the facility to inquire about the increase. Rebecca was understanding and quite helpful. She indicated she would raise my concerns and call me right back. Rebecca was able to keep my rental fee the same for the next six months. This exceeded my expectations and am grateful for Rebecca's assistance and service.
Rebecca and Marissa are such an amazing, helpful team! I came in for a large TV box and this location was the ONLY moving place business who had this size box I needed on moving day. It’s an expandable to 70”. Wow. They even said I could return it if it wasn’t the right size, but I know it is so I’m SO HAPPY that it was here. I’d highly recommend calling here first!!
On Monday June 21, 2022 at approximately 3:00pm My sister Carolyn and I entered the office located at 12681 W. Jefferson Blvd requesting to use the ladies room. Rebecca, Isaac and Maritza were very friendly giving us the keys. Afterwards, I approached Maritza inquiring about the increase of my storage fee's Maritza requested my information and was very helpful with getting me approval for a better more affordable rate and with a credit for my July payment. Mr. Isaac was very helpful with assisting me with my lock and Key at the storage unit. All three employees displayed above and beyond excellent customer service. I would highly recommend my friends and family to this location if ever needed for any storage needs. I appreciate Public Storage and 5 STAR to all three employees.
Enjoy your day!
Rose
Marina Del Rey
Thanks to the lady that helped the day I arrived and Nicholas
nicholas was very helpful in our visit afterhours!
Rebecca & Anthony were so helpful. I give them 6 stars out of 5, couldn’t ask for more friendly & generous people. I highly recommend. - Robert Maschio
Easy access and parking. Very convenient during my relocation from one storage unit to another. The manager Anthony is super nice, friendly and helpful. Also thanks to Nicolas who assisted me with a price adjustment. Happy customer!
Nicolas is amazing and so thoughtful thank you!!
Nicolas was very patient and kind as I vacated my rental space. Great service!
Nicolas was great thsnk u
Great service from Rabecca & Daisy !
Anthony was so helpful and made the rental process so much less of a headache!! Thank you Anthony!
Nicolas was very helpful moving my daughter out after her finals
Mark and Daisy were super helpful all throughout storing and moving. All staff have been great along the way. Highly recommend.
I would just like to say that today would have been a fail of a day if it weren’t for Ms Daisy! She was amazing not only at renting me a unit but overall the customer service I received by this amazing woman is incredibly heartfelt. Thank you for all that you today Daisy I wish you so much success in life!.
I wanna thank Harry for taking the time to help me with my account and explaining everything properly, hoping to see him there often
MARITZA, DAISY, and NICK are the best! I had an issue with my unit and they resolved it right away! They were all on the same page and very easy to work with. I'm very grateful they were working today and it will keep me a Public Storage customer for life!
Maritza was incredibly helpful and got us a better deal on a unit than we had expected
Maritza and Nicolas were awesome
Thank you Maritza
Marita
Thank you to the team at Public Storage. Anthony and Nicolas were such great help. They both went above and beyond to assist me with all of my requests. I would highly recommend them to anyone.
The staff here is extremely helpful and caring. Daisy went out of her way to accommodate a complicated move by giving us access after hours. She was understanding, kind and made everything smoother.
This was a convenient location and Daisy helped out eagerly! Very easy to move into and accommodating for everything I was concerned about! Overall great service!
Anthony gave me great service and worked hard to get me the unit that was best for me. Really appreciate caring and thorough assistance.
Anthony was really helpful answering all my concerns. Good customer service. I use them to store my car when I'm out of town
Me atendió Daisy y Enmanuel la atención fue maravillosa y muy calidad
I just spoke with Harry at this location and he was the most helpful representative i’ve interacted with in many years. He changed my perspective on the company in a very positive way! I hope he remains with the company, as he is very positive, patient and helpful. He sets a fine example of excellent customer service.
Harry at Public Storage was super sweet. I asked him for a bit of help and he immediately dropped what he was doing and assisted me with the unit. He also was super attentive and helpful answering my questions about the unit! Thank you Harry!
Harry and Daisy were of great help and excellent service
Harry was incredibly helpful. Great customer service.
Very helpful location. Especially this one employee Harry he was super nice and helpful!
Hairy and Daisy both were very helpful with my space and payment, if I could rate them out of 10 stars I'd rate them 12. They are cool to talk to and extremely helpful, a different experience compared to another location my family stores things.
Thank you Eric and Anthony for all your help with my storage
Eric and Daisy were super helpful in setting up the storage unit for us
Amazing customer service!
Eric and Anthony were amazing. They were very friendly and answered every question I had.
I came in to look at a space because I’m traveling away for a few months and boy did I pick the right place to store. The property manager Anthony was very kind and Eric and Daisy were also very helpful and knowledgeable. They helped me find the perfect storage that was affordable for me.
Daisy and Anthony where great when we requested assistance. Daisy is on top of this location and will be a customer for a long time. Thanks again for being so helpful.
Excellent service from great staff!
DAISY & ANTHONY are both amazing they went above and beyond helping me with expediting the process of getting my lock removed. They were respectful and patient with me asking multiple questions. Being from the south their customer service was comforting and gave me hope with society. You have two real stars on your hands ! ๐๐๐๐๐
I don't think what I'm writing about is unique to this particular Public Storage location. When we first started renting a unit here 5 years ago, the rent was $97/month. I knew it wouldn't stay that low forever, but it's getting ridiculous. It just went up 25% from $201/month to $251/month for the exact same unit. And the hours during which we can access our unit keep getting reduced. My husband and I arrived a little later than we expected yesterday. On a Saturday, one of the days when people who work actually have time to access their units, the place was closing at 5:00. We entered at about 4:55, we were out by 5:10. And today we got a snarky email about how we should not leave after hours because that is not respectful of other customers. It is Public Storage that is not respectful of its customers, raising rates and reducing access to the facility. When I have asked about this, I've been told it's a "safety" issue. The place used to be available for customer access until 9 p.m. If that was safe before, why is it not safe now? If they are blaming it on COVID, that's nonsense. The virus doesn't know what time it is. There was no one there between 6 and 9 p.m. before. How is that any less safe now? We are working on clearing out our unit because getting charged more for less just does not work for us.
Antony and Joanna gave best customer service ๐๐ผ๐๐ผ๐๐ผhighly recommend this place .
Thank you Anthony for going above and beyond to help us with the storage! Great customer service! Secured storage space.
The staff was helpful, it wasn’t crowded (6:00pm) as I thought it’d be. The storage units were clean and swept out. Plenty of carts available to move your things in or out of the units.
Awesome and nice manager, and awesome employees. Thank you all!!
Excellent and friendly customer service. My partner and I arrived late on New Year’s Eve and Joanna stayed after hours to help us get in and out of our unit. Don’t know what we would’ve done had she not helped us out.