Public Storage Self-Storage Units at 12681 W Jefferson Blvd, Los Angeles, CA

Daisy the manager is amazing and Drake takes care Ulices on Washington location was awesome for setting up my units. Jefferson location needs to be open till 10. Only draw back is early closing

Good service

Vanessa and Daisy were very helpful

Great experience from a first time storage user. Daisy was super helpful in helping me with all my storage and supplies needs! 5 stars!!

Daisy was amazing but I was so appalled that she is the only one working. I had to wait a long time to find her as it’s my first time. My unit was far too small and Maritza was so accommodating and helpful. The lady, Lan, in customer service advised a terribly small unit inspite me describing all my items. I thank God I came here in person. Your customer service caused a lot of havoc in my life!!!!

Daisy was amazing! Public storage again for the win.

We have a storage unit here for over a year but our storage need has changed. Daisy was extremely helpful and went above and beyond to ensure we got a storage unit that fit both our items and budget. Would highly recommend this location.

Daisy and went above and beyond with helping with my current situation. She helped with lowering my monthly rate. I hight recommend getting help from Daisy.

Daisy at Public Storage on Jefferson has been most excellent giving friendly and informative customer serviceI'l the facility is always very neat and cleanEspecially Restrooms at all times my items are safe and secure with their method of passwords making an entry both at the gate as well as the elevator cameras are watching it all times to make sure you're safeAnd if you're needingAssistance

Gracias por gran servicio Erik

Good customer service

Daisy helped a ton. Clean easy to access storage unit

Thank you Daisy for good customer service. 🌼

property gate is broken and now it’s a hassle but the customer service here is amazing new managers are always on point…wish they can get the help they really need to maintain this big property.

Terrible location. Elevator has been broken for many months. The one working elevator doesn’t work properly, so one does not work at all and the other is glitchy. I’ve gotten nails in my car tires multiple times and almost hit by the gate multiple times. The floor my unit is on smelled like gasoline for days and no one gave any explanation. The Bluetooth for the gate and elevator constantly don’t work. Today the gate actually closed on my new car while I was exiting and caused significant damage to my car. The previous male manager or employee (I’m not sure which he was) he was rude and dismissive so I’m happy he was not there today. As of July 1, 2024 the current property manager is nice, she put the claim in for me and no fault of hers but this process is already a headache. I just called the corporate number and tried to expedite the process getting my car fixed and they are giving me the run around saying I need to talk to the property manager which I already did. I demanded to speak with a manager. I was told the manager only has a personal cellphone number and they won’t give it out. I said that is unacceptable and they hung up on me. Someone needs to contact me asap or I will be taking legal action and will have a lawyer handle this on my behalf.

Daisy was incredibly helpful and patient, answered all questions and made the process stress free

Daisy is a pleasure to work with. She patiently listened to my needs and offered the right space to meet my needs. I would recommend this location for its great customer service.

The staff has recently changed in May 2024 and the responsiveness to requests has been excellent. Daisy especially has provided excellent customer service.

Daisy is very helpful and knowledgeable!

Nice staff At this location, daisy and erick were awesome

Daisy is great to work with!

The best service I Had had since long time ago . Thanks, Daisy Hector

Ashley was magnificent in her service, thank you a lot for helping us

Thank you Ulices for your great customer service and making my move in easy.

First Impressions are Critical when it comes to Business and Customer Service. I Had the best Experience with this Storage location yesterday , and I wanted to Thank The gentleman who Assisted me with all my Storage Needs and Questions. Andrew the guy with the glasses, Life savor , went Above and Beyond to answer all my questions , show me the units and the property , was detailed oriented and very knowledgeable about everything that had to do with his location. So greatful and it was a Fresh Breath of Air. I RECOMMEND THE 12681 W JEFFERSON BLVD LOCATION to anyone looking for storage space , Andrew definitely makes a Difference and Public storage should be Proud of the way he represents your company as an employee and Asset. Thank you again for your time

No one is here during hours. Unreliable

Great experience, knowledgeable about different storage units. Thank you for being very helpful.

Andrew did a great job helping me to use the system which was my first time.

Andrew and shay gave amazing customer service

Shay was amazing. She took the time to show us a couple units and I was so impressed by the incredible customer service. I’d highly recommend this Public Storage location because of Shay.

Walked into the office and I was greeted by both Shay and Andrew and I felt welcome and they answered all my questions very professional. I would rent from this location but not ready yet.

Mayra was awesome and so helpful!!

Patrice , Danielle and Shay where a great help best customer service will recommend you visit when they are working they take great care of you

I had the best Experience yesterday. The young lady Ashley at the front desk was able to assist me with all my storage needs. She welcomed me with a smile. Provided me with excellent service and answered all my questions. She went above and beyond to get up the seat to teach me how to work the app. And the elevator as it is a little difficult. But once you get to know it, it is not difficult, amazing the best app you can have. You don't even have to touch that nasty keypad, Thank you, Ashley!

Daisy and Ashlii are absolutely fantastic. They assisted me so much . Guided me every step of the way. The Current property mail manager is a negative Nancy and he is bad energy to the environment. I almost moved storage facilities just because of his negative energy. I recommend this place only because of Daisy and Ashley thank you.

Daisy and Ashley are wonderful!! They’re so helpful!! I wish every company had a Daisy and Ashley!!

Ashley was above and beyond helpfully. The Best !! Thanks so much Elliot Sent

While the world of storage lockers is a dour and depressing world, a bright light of sunshine was shined on it, whenever I would visit my little slice of hell at Public Storage, by the amazing Ashley, who actually was a human being.

I was recently forced to vacate my apartment due to water damage from the recent storms.. Public Storage to the rescue!! This location is very clean/well maintained, with fair pricing and excellent customer service. Andrew is an absolute gem of a human - he was incredibly helpful, knowledgeable, and caring. In the midst of this stressful/hell of a month (and many a mental breakdown) he managed to make me smile, and always went above and beyond to make sure I had everything I needed :)! While I personally wish the location had longer access hours, I still consider it a five-star facility. Highly recommend !

Shay and Andrew were a great help, accommodated all my needs and were super professional. Storage is very clean and well maintained. The unit is wide so it makes it easy to access all of your belongings.

Shay and Andrew were very nice and helpful! Showed me the unit before purchase and also compared to other locations. Thank you both for your help and awesome service!

Shay very helpful and very kind. Thank you for great service.

Raised my rent by $150 per month. Otherwise a nice facility, but this was excessive, there was also no warning. It’s simply too much and I can’t wait to move my things out, but am in another country so I’m being forced to pay as they have all my stuff hostage. They raised my rent by another $100. It’s now $676

Excellent She is the BEST! SHAY

Love the facility! I feel super safe. The app works well for payment, communication, and access. Shay was extremely helpful and friendly with addressing all my questions or concerns.

I have had a unit here for a few years now! The staff is wonderful. Andrew goes above and beyond to help in anyway that he can. I wasn't able to gain access to my online account ever since I first got my unit and had pretty much given up on it. Andrew took the time to activate the account and reset the password for my access without me even having asking. He also always calls to let me know if there are any issues with my reoccurring payments to help me avoid accruing late fees. My experience at this location has been nothing but great! Thanks for making things so easy and simple!