Public Storage Self-Storage Units at 3821 Jefferson Blvd, Los Angeles, CA

Ashley is super sweet & always super sweet goes above and beyond

Yes, this is a customer approval stores have been the most public storage with 25 years and I have no experience such good responsible grounded person as Ashley. She is very comfortable, didn't she know what she's doing? She have a lover head, she know how to get along with people. As she always try to solve your problems. And she really does. She put all her all in her work. And she is not lazy at all like. I have experienced some of these employees that you have a public source. And the attitude is things. She is very kind to all I have seen people come and have mistreated her and she kept a liver head. And I think she should be rewarded. It's not a supervisor but CEO. And this is for fact, this young lady is going somewhere. If you need someone to be added to your staff and public storage. To hide, you need to check her out. Thank you very much, Sally Kelly.;)

Ashley is the Main Manager you will need to deal with,she is super nice customer service is phenomenal 😁 she goes above and beyond keeps this location super clean!

Ashley, the Property Manager has been Outstanding throughout my five years here at Public Storage on Jefferson. I highly recommend this location for storage services because Ashley goes above and beyond to ensure you get situated and she is extremely intelligent, compassionate, patient, knowledgeable of the storage needs of what a customer needs. Ashley is the most professional manager I have worked with. I wish her continued success!!!! Please include this commendation in Ashley's file and let corporate headquarters know how valuable of an employee Ashley is. Sincerely, Cynthia.

Thank you Ashley for helping the manager at 21815 with the rental

Great Storage space & location operating with in the later hours of the day / evening. Great for estate and/or storage sales !

Thank you Ashley. I have to be very honest to render my appreciation to such a personality who has so much sense of humour. The customer service of Ashley is beyond proportion. I was very much satisfied with her service. Thanks

Ashley &Daisy es lo mejor que tiene la compañía te explica todo es amable y asta tiene la propiedad muy limpia no como otros empleados que notienen limpió Gracias por todo muchas:)

Ashley was the most upstanding salesperson moving person she in person she's great overall person her personality, and her kindness.

Ashley is always helping me she is so kind. Thanks for always helping me The place is super clean

Ashley is very sweet. I appreciate her you can’t find customers service like she is trained the best

Best customer service from Ashley she is sweet and treats u the best

My family & I appreciate the service when choosing to store or belongings here. The team is very helpful at this location.Ashley was very pleasant, answered my question last week as we were moving things. I appreciate Ashley's approach to costumer service.

Ashley is always giving me the best service she is sweet & that’s why I keep coming back to this location

Hi this is Ruby Smith and I would just like to give like to give Ashley and Nicholas of how well they are in their customer service skills you need to get more people like them better greeting your customers because when they have a bad attitude they can turn away business for you and I can't give enough accolades for these two people they sweet they kind of even if they having a bad day they still nice and not I would like you to put that in their records so that you can appreciate your employees

To me Ashley is the best , public Storage person( mother) working, she is so polite, thoughtful, kind, considerate, she thinks about us , and helps us, she keeps this Public Storage 3821 w Jefferson Blvd, clean,& we all appreciate and , thank God for a person who is an employee, and gives her best. God bless you.

I’ll like to thank Nicolas at this location for all the help before & after our moved. We just relocated from the Eastcoast & had tons of stuff. Lol.U made the difficulties easy. Not to forget how clean this place was including the stairways & bathroom!! Thx Nicolas for making it smooth & helping all the way!!!

Nicolas is bright ray of sunshine. Manerable and courteous. Is always a pleasure. Thank you he make it easy,and reassuring.

Ashley is always helping me she calls me when I’m late and helped me get the app excellent service all the time thank you so much I wouldn’t now what to do with her if she wasn’t here

ASHLEY HAVE A GREAT CUSTOMER SERVICE THANK YOU SO MUCH 🙏

Thank you for the good customer service Ashley.

Gracia por todo Ashley me gustó el gran servicio

Ashley is the best

Nicolas is the best

Nicolas very kind he was on break and he took me who does that well let me tell you Nicolas did that is service thank you

I’ve been to other storages all over L.A, THIS is the one that impressed me a lot!! It’s sooo clean, hallways and units are VERY well lit, and elevators work! Most of all, the customer service is awesome! Ashley is amazing! I feel safe here as well as my belongings!

Great storage facility, Nicholas helped me find my keys that I had lost and saved me lots of trouble 10/10 would recommend.

Ashley has been super helpful 😁 she is so nice. This location so clean, the only thing I will like if for extended hours since I need early access.

Excellent knowledge and assistance . Excellent service. Ashley was my assistant

if you need a storage just trust me THIS ONE IS THE ONE YOU WANT! Fast service, great customer service, & it’s near me. If you ever have any questions make sure to ask for Ashley, she was very helpful and made me feel welcomed.

Ashley is an amazing manager! Definitely the best Public Storage location!!

The most wonder customer service by Ashley one of the hest that's why I keep coming back to herbal the time

I was treated with respect and kindness. It was a painless process. Ashley was wonderful!! Also the app makes it so easy to enter the facility and pay your monthly bill. Thank you so much y'all.

Great place, the property is sparkling clean! And Ashley is agreat help and always smiling!

Nikolas muy amable good job

Ashley is very helpful

Since day Ashley has been helpful and knowledgeable of regulation to keep me informed. Any question I may have she has a answer to keep me on company policy.

Muy amable Nicholas

Nicolas was very considerate of what I was going through

Ashley is an excellent employee she helped me with all my storage needs and will be back soon because of Ashley

I did tons of scoping out other Public Storage locations but ultimately settled on this one. I was completely sold by not only the price but the manager, Ashley, was the nicest, most knowledgeable and attentive representative I came across. The location is quiet, clean, safe, and property is always clean. I'm glad I chose this place!

Ashley is 100% best customer service. Very happy she helps out a lot super easy and fast

Ashley is 1 of the best outstanding customer service

Ashley is the Employee manager gave us the best customer service recomendó este lugar

Ashley is an awesome worker very helpful

Ashley gave me excellent customer service and explained everything in detail. As I am older, she helped download the app that works excellent. You don't have to get out your car to punch in no gate code

Location is nice inside and out. The Restroom smell super fresh and never dirty. Ashley always cleaning the property she is always very helpful & friendly.

Ashley es muy amable te ayuda con todo

Ashley is amazing always a huge help and the place is always clean and makes me feel safe.

Fabiola was a huge help we appreciate employees like her

Clean, well maintained facility. No transient issues which is nice.

Ashley was a joy and funny and adorable 💕

I love going to any public storage Ms Ashley is because I love her spirit and she is so mannerly always ready to help and answer questions please give her a raise but don't take her away from me.

thank you Nicolas for helping me with e rental over the phone

Ashley is very nice & helpful great customer thank you

Thank you for all your help Ashley.

Ashley did a very great job helping me with the app thanks for the best service

I have been using this storage facility for a few years now. One of the reasons I stay is because the staff are professional and kind. Most of my interactions have been with Celeste who has always been very helpful and informative. She is always in good spirits and is the kind of person that can change your day from bad to good because of her positive energy.

Will never rwnt a storage place from them again

Excellent customer service here at this location I've rented over the weekend Ashley helped me set up the app

Ashley made the transfer smooth and easy Great customer service

I LOVE this storage facility! I was kinda traumatized after my previous storage unit at a non public storage location got broken into and almost everything was damaged/stolen... HOWEVER, this public storage is very well kept and very secure. I LOVE Ashley! She's the manager at this location and she is so easy to talk to. I was impressed by how customer service oriented she is and how she always says hi when she sees me and reminds me when they’re about to close which I always appreciate. Ashley is so sweet and it made me kinda sad to tell her that I would be moving my belongings out. But whenever I need to rent a storage space in the area I will definitely come back to this specific location, just because I know my belongings will be safe here. I also wanted to mention that Ashleys smile is so big it’s contagious, it’s impossible for me not to smile back! But for anyone who's looking to store their belongings in this area, I highly recommend this location!

Ashley the office manager is is a pure delight. Her costumer service is second to no one! I appreciate the smile on her face upon my arrival every time! Thankful for all the updates and news she provides for me. She knows everything about this location, there’s never an unanswered question.

The lady that you have your on Jefferson and Somerset is the best you guys need to have more of this lady really to help your customers thank you for her her name is Ashley I can’t forget Ashley thank you

Ashley ella es muy buena persona muy amable 4 años y nunca tube una queja de ella para mié muy servicial muy respetuosa

Ashley is a very kind person to help you. If next time I still need a storage place, I will come again.

Ashley is best manger great customer service

Great customer service recommended Ashley is very helpful

Nice service and fast ! Manager very nice and kind, I recommend this place

Nicholas and Ashley are so nice. Wonderful experience!

Everything is well out together and the customer service is always great especially Ashley, she’ll take care of you until the end. Never had a problem awesome place to store!

Buena manager

Ashley is always helping me thank you

Ashley is amazing she helped me get the app and sign up for auto pay it's easy fast and the best location very clean

This location is one of the best public storage I’ve used. Ashley the on-site manger here is very very nice. She goes above and beyond for her customers, she treats them very well and with lots of courtesy. Great customer service overall. I recommend anyone looking for storage space to try this location out and use them.

Ashley is very patience with me she explains everything to me thank you

Ashley is the best she is always here for me she goes out of her way to help you

Nicolás muy buena onda y habla español

Great service, so far every staff member has kind and helpful. Ashley and Nicolas were great took the time to explain all my options with my unit. Options with down sizing and up sizing.

Ashley is very personal and kind, she also helps the customers with all there needs with patient and caring.

Ashley is a very very nice person recommending the best service

Great customer service! Very helpful with everything. Ashley G.

Ashley is very sweet she helps you with anything

Ashley is the person to talk to I have experience nothing but good at this public storage place only because Ashely is very professional and she know her job very well. She- should B the CEO she is excellent. I have been with Public Storage 20 years. And I have not found anyone as good as she is she is very accurately I she is always on time I should know the business from back to back. Thank you and for the record my name is Sally

I've been with Public Sorage for several years at 3821 Jefferson Bl. The manager, Ashley has always been professional, pleasant and informative. She is definitely an asset to the company!

Amazing public storage. Nicholas was helpful and nice. Could make the trolleys more easily accessible though.

They weren’t open when I called the day before to check that they would be. I showed up with my moving company and there was a note on the door saying that they wouldn’t be back until noon

Earlier today I came to borrow a cart and Ulices provide me with excellent help and was very polite. Great costumer service Ulices!

Ashley is the best

Best service

Ashley is the best always helping me always kind Anyone that wants to rent her very best location

Everytime I visit my unit Ashley is always reminds me about the app she has s on top of this property Best customer service Best location

Ashley is kind and will always give you the best customer service!!!

This is Mr Dexter Willis just wanted to say that I was so grateful for the service that I received when I first got my unit from releuf manager Shay'lee who rented the unit to me also I would like to say that I was appreciative of the professionalism also from Ashley who is the property manager when I returned to the property to do my phone app for the gate both employees their customer service skills we're at such a high level and I just want to thank public storage for hiring them.

My visit to Public Storage located at 3821 Jefferson in Los Angeles on 04/14/22 was Great. Ashley went above and beyond to make sure I was satisfied with my storage experience. Her customer service was amazing and above board. She made sure I was happy with the size of my unit, the cost of my unit and the duration I was going to keep the unit. She was Awesome. I also saw how she interacted with the different customers goings and comings. She was very aware of who should be there and who should not. She handled the different situations with ease. No rush, no issues. She has everyone sharing carts when not in use and everyone getting along. Needless to say I am happy to know that my belongings are safe and protected. Give Ashley a RAISE! From what I've seen she deserves one. Angela

If,for whatever reason,you have the need,for PUBLIC STORAGE,on Jefferson,and Somerset,let me say,you will get nothing,but 5 star,A+, treatment,of customer service,from Ms.ASHLEY...she has provided, excellent, service,on every single, occasion,when I needed her assistance,and she continues,to be ,my go to,for everything,I need taken care of.She is kind,above all.See her,if you plan to rent,taking care of build.... whatever.. she's got you! !!!

Ashley and Raisy offer excellent customer service. I have been using tgis facility for the past 9 years with zero problems. Highly recommend!

Ashley gives me out our sanding service the cleanest location App works great when miss Ashley helps me thanks

Ashley is amazing always supper helpful and attentive iv rented with many ps and this is by far my fav place to always come back to this place is always clean and safe thanks to ashley

Yesterday, I went to have a look at the unit and had the pleasure of meeting Ashley. She was very polite and professional. She showed me my unit and the locations of elevators for use. The location was very clean and I felt extremely secure with keeping my belongings there. Ashley informed me of my options of payment, either in person or online or on the app. I chose online, I was a little confused about the online charges and went into the location today, where I met Daisy, who was extremely welcoming and friendly. Daisy provided me with a print out and explained all the charges for me and made sure I understood. I left the office feeling very relieved!!! Ashley and Daisy are both wonderful staff members. I feel so fortunate that I was able to find a storage location with such amazing staff!!! I’m very happy with my interactions with Public Storage at this location. I definitely recommend this location to others if you’re looking for a place to rent a storage unit.

Ashley always gives me best service thanks

Ashley was the best sales rep your storage facility has thank u again

Ashley service was superb, I could I'd give her 10 stars

Came in for boxes Ashley was amazing best customer service

Walked in today because I needed boxes. Ashley was able to help me, she was very nice and kind. Facility is very clean and the staff is very welcoming. Thanks you Ashley! Strongly recommend this facility!

Great service Ashley is a very nice employee

The customer service that Ashley has provided is Amazing She goes above for my parents & I... Location is Clean. Thank You Ashley!

Ashley gave me the Best customer service

Ashley is always helpful in any case goes above and beyond

Ashley is the sweetest very helpful and the property is clean .

To Public Storage on Jefferson, the restoration was and is excellent, the Building looks great, and it is always , perfectly clean, Ashley does a very good , in the sanitation, of this property site. I just used the restroom, and it was so Clean and bright, now you can just close the door,& it locks securely, Thank you,& Oh yeah the staff,was polite, as they were here working, Thank You, God bless you and Happy New Year.

Ashley provides outstanding service and goes above & beyond

I came for an exchange and Ashley helped me out greatly. I cant believe this is the same person on the phone that helped me to find a storage

Great service and help from Ashley the place is very clean and great paint job keep up the great work

I always get great customer service and Ashley is always helpful & very nice

Easy access very clean not too many people fast inn and out

Ashley is amazing she goes over board to help customer’ she is very nice and she works great get you in and out very good customer service thanks.

Had my stuff here for over a year, everything was fine when I moved out. No issues with bugs/water/etc. Clean location. Also, Ashley is exceptionally kind and helpful.

Ashley was outstanding in her service.the best experience I've had renting a storage in Southern California. Quick in and out no hassle at all contact free entry and exit which is extremely important to me because of the pandemic were in.thanks again Ashley youre the best.keep up the goid work.always a pleasure to be at the storage.

Ashley is very good at customer service she is fast friendly and pleasant 😀 1she is always helping me even though I rent at Santa Ana location

Ashley is a really nice person helping me all the time.

Ashley was a wonderful help great customer service

Ashley is the best Great Service

Ashley was very incentive to my storage needs

Ashley is very good person explain evreything to me thank u

Ashley G,. Excellent customer service She is one of the best

Ashley is very knowledgeable and professional she made me feel very comfortable upon walking in the office on my first visit at this site 3821Jefferson Blvd Los Angeles ,California 90018

Ashley helped me with app

Ashley has been very helpful concern and thoughtful she is very friendly tell her I said thank u for all your help She helped me with app

Ashley always provide outstanding service. Every time I come in she's always pleasant. Great employee!!

great Person, very professional, knows her job and very helpful, we need more like her, Mis Ashley, she is great

Ashley is very friendly and personable great customer service

Ashley is very customer oriented very helpful never have a hard time she makes it so easy and helped me with my app Once again thanks for always helping us

Ashley provide me with best service

I gave a 5-star for Ashley because she’s always polite, helpful and keeps the facility clean making it pleasant to visit when I’m storing and unstoring. She’s also very informativeOn resources in the area. Thank you

Ashley is truly amazing !!! Supper helpful . I just moved to California and needed an emergency place to put my stuff that didn’t fit in my apt . And Ashley was so helpful with that she made it so easy and out my mind at ease that everything was going to be okay. She is honestly one of kind . Thank you Ashley

Ashley was very kind. She walk me through to set up the app for me today. Also she was removed a late fee one time for me. She is the best!!!

When I come to this location Ashley always helping me providing me with best service she is amazing 👏

Very Best service by Ashley

Thank you for great service. Ashley, who is the manager at this location, is a great help and a sweetheart.

I visited public storage on 07/09/21 to pay my monthly bill // However I was amazed at the service I was provided by Ashley // She was so polite answered all my questions without any hesitation U felt so comfortable with her she made my day and I loved the service she provided // And now will visit her store for ALL my public storage needs Sincerely Yours Ms. Marilyn Johnson

Ashley as always, gives excellent service, very helpful, and polite

Ashley es muy buena Excelente servicio

Tiana was a pure delight over the phone. She answered all of my questions, was very polite and knowledgeable.

Muy bien

Ashley was the absolute best every time I was there on site she gave me updates about new things happening she so pleasant excellent customer service

Best SERVICE by Ashley

wanna thank Ashley for being extremely nice and very helpful , she showed me how to better use the app . was very welcoming from the beginning to end . Great JoB !

Ashley Very good customer service a 10 out of 10 very nice and helpful.....

How much the storage

Ashley is amazing! Has the place under control and clean. Would highly recommend they got amazing deals.

Ashley have a very customer service.

Le doy gracias a Ashley el servicio es perfecto te ayuda mucho👍👍👍👍😀

Ashley is so nice,😁 she always helps me and explains everything to me! She is a hard working lady that is very helpful

Ashley was terrific she's a great asset to your company

My experience with the staffing is highly appreciated, especially with Ashley who always took her time to explain things to me.🙏🙏🙏🙏

Ashley Buen servicio 👍👍👍💕💕💕❣️💕❣️💜❤️❤️💗💔💗

Ashley was a very big help to me, she was courteous and patient with me on the phone ver good customer service. Thank you Ashley

Ashley is the best

Very Nice Customer Service, Thank You Ashley

Very clean and quiet facility. The onsite manager, Ashley is very friendly and helpful. Very reasonable rates hand close to the Expoline. 👍👍👍

Customers are not allowed to use restroom even if disabled with proof.

I appreciate how friendly and courteous the counter clerk person (Ashley) was when helping me with my payment, and with helping me set up my Google App with Public Storage. She's really great! Thank You!

Ashley servwas great 👍

Ashley is the best Rep you have! She is very patient with all her customers. All my experiences have A 💯👍🏽👌🏽

Very clean n professional well orangize

Love this facility! The staff is amazing and always super helpful! Ashley always takes good care of me!

No one really wants to deal with the hassle of storage. However, when you deal with the employee at this public storage and enjoy the high quality customer service, it isn't BAD. I truly enjoy when people are able to make eye contact, explain themselves well and are clear on expectations. I got all of that today! I loved Ashley and her genuine personality. I had to make a payment and get some stuff out of storage. The first thing I noticed was the fresh, crisp and clean smell. It was so clean and it smelled so good! - Especially during these COVID times, I think we can all agree that we want to be somewhere we know is being cleaned. I can tell that someone takes pride in their workspace and ensuring that our property is in clean space. 5 out 5 stars: would recommend this property for your storage needs.

Friendly and fast service! Ashley really cares.

I had a great experience with Public Storage at this particular location. Shay'lee was extremely helpful in choosing the appropriate unit size, in providing guidance as well as answering any question I had once I got to the location with the movers. I am very happy that I chose this exact location to store my belongings.

Ashley is great always great customer service I love her always have me smiling wen I visit

Ashley muchas gracias por tu atención eres una persona amable y tu trabajo lo tomas con mucha responsabilidad y haces sentir bien , regresare muy buen servicio!

Clean property, Amazing Customer Service

La muchacha Ashley es muy buena persona me ayuda mucho si necesitan una bodega pregunten por ella

Ashley es una buena persona amable com los clientes y ami me alludo mucho

Ashley is great, very friendly staff there!

Thank you Ashely! You we’re a big help today, I greatly appreciate and enjoyed your service

This Public Storage location is great. I highly recommend Ashley as she is a detail-oriented individual who demonstrates excellence in customer service, and sincerely cares for the custom‘s best interests. The facility is clean, and the staff is friendly.

Ashley has great personality and good customer service.I love going to pay my rent because she knows me by name.

5 Stars

Ashley has been a huge help for us! She has incredible customer service and goes above and beyond to help. Ashley made us feel comfortable and taken care of throughout the moving experience. Thanks Ashley!

I am only giving five stars because of the five star service of Ashley. She was honestly the best. She not only kept the place super clean, she offered the best customer service. The place is clean and fairly quiet. Not much in and out traffic while I was there. There were two other employees that I met. One left while holding my ID for the cart and the other was rude and unfriendly.

This place was just perfect to use it as a storage while I was moving out from a place to another. Clean restrooms as well. Ashley is very nice, professional and very helpful. Amazing customer service.

We had an excellent time there! Ashley has the best costumer services!! She has patience to explain everything and she makes you feel very comfortable! We luv her!!

Perfect customer service from Ashley

This review is specifically for Ashley G. She is exceptional. She is not only friendly but her customer service is impeccable. She is thorough. She keeps me current on my account. During this pandemic she has been very considerate. Thank You Ashley for being an essential worker and representing Public Storage well.

Great service by ashley

Customer Service is great. Attendant Ashley, was very helpful!

Great storage!!!! Good staff, especially Ashley, she helped me a lot!!

Dealt with several storage companies over the years and i can confidently say theres NOBODY like manager Ashley. The best in the business. If you use this location youre well taken care of.

Brenda was very helpful and answered all my questions , professional !

Ashley gave me good customer service

Ashley is very sweet and helpful. It's always a joy to see her when making my payments. She keeps the location very clean and she's always very polite. Happy customer.

Nan is such a good worker with a very positive and bright attitude i would have all my friends rent here just because of her caring peraonality. A+ customer service keep up the good work nan

Great staff here !!

Kuddo to customer service provider and I was so pleased to get my storage their first of all that was cheap 2nd you guys are extremely helpful staff, Brenda was the most amazing person supportive helping us ay max; I don't even know what to say more. She need to be upgrade to any position that is more as a manager cuz she just kept jer calm when I was panicking honestly and she give us a solution for our issues. Thank you Brenda for being you for being like the person that was helping since yesterday and giving us all the advice you amazing Brenda. Thank you

Saw my friend today. Didn't see you at King thought you left us, well I know where to come and bore you with my stories lol. Have a great day Nan

Brenda was super helpful, she has great customer service super friendly. Had a long drive and walk in and rented with no problem. Thanks Brenda!

Came to this location had the pleasure of meeting Nan. My wife and I are very satisfied thank you Nan

ESTUVE PARQUEADA AQUI POR 5 DIAS EN MI RV🚌PERO ALGUIEN 🤔💪ME HISO PASAR MALOS MOMENTOS😒😠

Bonito lugar

Nan was a very nice manager at this location

Vanessa was super helpful while she multi-tasked -- a very hard worker with a great smile, she was friendly, available and saved me a lot of time. Thanks again Vanessa!!!!!!

So I went inside to see if John was still the DM because I wanted to talk to him or ask about my previous job...now that I use to work there I was so unimpressed with her attitude lol...no lie she didn’t stand up...she was on her phone...even tho I’m asking her questions she wasn’t really responsive...I just expected more and I’m not even sure if I wanna try for my old job again lol - Justice Shields 😉

Brenda has awesome customer service,will recommend this public storage to anyone.Also she needs a raise!

Came in to make a payment, Brenda was amazing fast easy transaction.

Great jon by managers keeping up the place !

Nan is very polite, great customer service from her

I Came Into Public Storage This Afternoon And I Received Excellent Customer Service From Nan. I Want To Thank Her For Helping Me And Giving Me Great Information On Renting A Storage Unit. Thankyou Again Nan!!!

I saw my friend today she's so sweet, best customer service ever. Thank you Nan

Customer Service Is Terrible!!! The employee lied about being a manager and also lied about having no tools on site. Employees do not know much information about the property or management. No AC thru out any of the units and they can’t even open up the gate door. By far one of the worse experiences I’ve had with public storage! Never going back I wish I could give 0 stars

I lucked up coming here I had the most pleasant experience and all I was doing was coming here to rent a space for me and my husband business we starting. Nyshell was so sweet and polite she took her time to explain what I was paying for Because I was almost out the door before she broke it all down to me she was so patient I had to give her a hug I hope as long as I’m storing here she’s around because she’s a treat to be around thanks again Nyshell girl :-)

This place is always have good service

Scam artist! Been paying for my storage over 2 years with raising prices every 3-6 months! And they never go back down, my storage was broken in to and after 8 months of being out of town I come back and find it's been broken into myself! no one called me ever to tell me my gate was even damaged. That day I was leaving for my vacation to Japan so i called the property manager (Jonathan Mcgee) several times before i left with out one phone call back! I left instructions with the employee there to call me when they were able to at least get someone to fix my gate door so It could be opened properly to transfer my things to another storage in their lot, and they apparently fixed it with out telling or calling me so not only did they mess up any chance of evidence i had for the police report, but because they never called me back my stuff was never transferred, so finally after calling the property manager a dozen times I got a call back on mon and he agreed we would get it all situated this morning, in that same conversation he agreed i would not pay this month's rent until this was all takin care of including the tranfer of my things to a other unit. Well I arrived today and basically wasted 4 hours of my life because not only was the manager not there but the employee had no idea what was going on, and the manager did not reply to my phone calls for hours! And when he finally did his whole story changed. Now I apparently can't transfer my things unless I pay more money for this month. Which is insane considering I've been paying them higher and higher rents never late ever! Just for a secure storage space that hasn't been secure! Heck they didn't even know my locker had been broken in to for God knows how long! Oh and again he had already agreed on waiting till this issue was resolved to get payment for this month. The property manager is literally the most unprofessional person I've ever delt with and that says alot considering I work in customer service! His bottom line exact works " we can keep going around in circles but that's just how it is and if you dont like it you can just move out. Smh I have full intentions of suing this property manager for breach of contract. And I most certainly will be moving out of this facility asap! I'd advice everyone who rents here to move out asap! And if your looking for a place to rent storage keep looking! this ain't it!

People often dump the possessions from the storage that they don't want any more right along the street in front or on the side of the building and no one cleans it up so it's a big eye sore in the neighborhood. Perhaps they could have security there to make sure people don't do that.

Good Morning! I Called This Morning And Talked To A Wonderful Lady Name Nan Jackson. I Was Looking For Public Storage Near Me. NaN Gave Me The Full Details That I Was Looking For. She Had Wonderful Customer Service And Was Very Professional. Thank You Again Nan!

Great customer service! Happy with price I got on my storage, process was fast and easy.Thanks Kim for helping us out.Only issue I have is there’s ONE cart and if it’s in use you have to wait your turn which is ridiculous but overall besides that everything was great!

Great experience!Will be recommending to friends and family.Kim was such great help she assisted my father and I as soon as we came in,she took her time to explain everything in spanish to my father so he understood everything,She helped us get the supplies we needed for our move and she made our rental process really stress free. Thanks Kim for all your help! We appreciate you.

Moving is always stressful, particularly this time around. When I arrived with my movers, Keadra was locked out of the office, so we were waiting around for her colleague and she came just in time. Once Keadra got situated, she was on a roll. Definitely appreciate all she did in a hectic time

Thank you for helping me and my brothers move in yesterday !

Made a payment here the manager who assisted me was Kim. She answered my questions and helped me with my account.I appreciate her customer service I left very happy. Thank you.

I had the pleasure of doing business with Public Storage and it was the most easiest, friendly and professional experience I've had in a long time....Kim, the Property Manager, is the most nicest person, you'll ever meet....She was so helpful, patient and professional in setting me up with public storage, the short time I needed it....Kim's has EXCELLENT Customer Service Skills......Thank You Public Storage.......GREAT JOB!!!!

Just fantastic service by a manager named,nan. So,friendly

The manager Kim is so friendly and helpful. She maintains the property clean and organized she takes her time to explain everything and is very patient I appreciate her so much if she’s not in the store I don’t even bother going in to be honest. Thank you Kim for everything you do and for the candy cane!

I rented a storage unit here and I personally like the location. This location is small but well kept, and the access hours aren’t an issue for me. I feel very confident on my items being safe and secured. Kim was very helpful in getting me the best price. She didn’t mind showing me more then one size so I can get a better idea of what will fit all of my items. I appreciate her for making my experience very welcoming. I feel very pleased and satisfied with the customer service she provided. I will definitely recommend this location to family and friends. Ask for Kim for any questions! Loved her great attitude! Thank you again!

I came in during my lunch break, so as you can imagine I was in a rush. Keadra could sense the great haste, she stopped what she was doing and got me in and out with professionalism and a smile. I even had a few minutes to finish up my lunch. She's definitely an asset. -Briana Petry

Wow great service here by the manger Kim. Will definitely be coming back for any other packing I might need

Ashley provide me with great customer service

Fantastic service , property manager Kim here is great!

I went in to get info on renting a unit and was greeeted by Kimberly pina, she guided me through the process and gave me information on how renting units works. It’s always nice to get great customer service and having knowledgeable staff like Kimberly pina ........ I’m sold! Thank you KP

I have been renting her for over a month kim has been great she maintains the property clean and in order,never complains when I ask for her help. Very nice and friendly woud recommend

Keadra was really nice and helpful! She helped me find the storage that best fit me!

Good

Great person working counter. Kim was very helpful answered all my question. Overall experience was wonderful. Makes all the experience of renting out a storage so much easier.

Kim helped us out a lot and she is a very nice person. She is very patient and thorough.

Need to do better, starting to get out of control.

Needed a storage space n went to this one at 3821 Jefferson as soon as we got there Imani was on it she was so helpful I just couldn't say no so I'm thankful I met her today,she's the right person for the job,love you Imani,and the storage look great so I give the 5 stars

Great experience manager Kim is amazing! Highly recommend

Fast and easy process with Kimberly

Great location happy I stopped by to make my payment.Kim was helpful and answered all my questions regarding my account and how I could make the transfer to her location, bathroom was clean and fresh which I appreciated not every public bathroom is clean now a days. Great job thanks

Clean, large parking for unloading, secure pin access gate .

Justice is fast and friendly

Justice was very helpful

My husband and I rented a storage unit here. The location is very clean it isn’t full of people which makes moving things in very easy, I do feel comfortable with having my items in this location because of the access hours, the manager Kim was very helpful and friendly which I appreciated. I would definitely recomend

Manager, Justice, assisted me with all of my moving questions. Thank you.

Katie's service was excellent we got the best deal

Justicia, Latir and Matt hace great service

Justice was awesome!!! Thanks for all your help. Will definitely be recommending this public storage :)

Came in to make my monthly payment like I always do at this location, I make my payments here because it is closer to my Job but another reason why I always came here was the service! And to my surprise my favorite manager Kim attended me! She is friendly,very helpful,professional and that office needed her TLC, plus I know her for years now so It makes going pay my storage bill a little better and so when she asked me to leave a review regarding my visit of course I would do it!!!! Especially if it means she will be there permanently.

Never too crowded here and have peace of mind with property office hours only with manager on duty to watch the site.

OVERPRICED and they try to trap one w/ move out b4 the beginning or if u move out durong the 10 days b4 a latr fee charge, they still try to scam monthly rent. Here in Calif. if you leave b4 grace period, U R allowed to be charged for the days of rental. NOT THE ENTIRE MONTH. SORRY PS BUT UR STEALING FROM PEOPLE W/ THAT CRAZY CHARGE. IF I DO NOT USE THE ENTIRE MONTH, I SHOULD NOT 2 PAY ENTIRE MONTH.

Justice was nice and knew what she was talking about

I’ve used many different storage facilities before and this place is top notch. They are very friendly and the property is very clean.

Justice at the property is amazing

Justice, was on point and had a wonderful attitude 😁 and answered all questions and concerns

Justice was very helpful and pleasant

Good and excellent service

Justice was very nice and helpful

Justice was Amazing very informative and Very professional. Thank your for your sincere attention in our quest to find and rent a storage unit.

Great place. Justice was very helpful. Office looks nice and well kept

Great location! Great service! Justice is the consummate professional.

muy vien

Never been there

I would like to commend the excellent customer service Cristina Fuentes with getting my unit. I was so frazzled because I had to get this unit last minute and she was wonderful and calmed all my anxiety. She is very professional and the unit she was able to get me was exactly what I needed. Moving is stressful enough and Cristina made it less stressful. I highly recommend this location and it's employees.

John is simply the best. He has a calm demeanor, and can articulate the product/services really well. If you're in need of a public storage products, go see John!

Clean, convenient, and a smaller locale.

Cheap. Got my first month for $1. Easy process no credit application needed. Very easy and you can pay cash. All you need is your ID

Public Storage has been my choice for storage solutions for more than a few months. When I first started for those first few months my experience as the consumer was extremely terrible. Kim/ Kimberly was a horrible and moody property manager who was always unavailable with (if any) minimal customer service. Her and the crew then made me as a customer very unsatisfied. Recently, there has been a turn over in crew, most notably Christina and Jon. I had some issues with payment and other discrepancies that I needed clarity on in which they both were very customer service oriented, the property upkeep has increased dramatically. Jon was very helpful walking me through using the new system for the first time step by step. When I needed help with paying at another location in the Valley near my office - Christina volunteered to help arrange the details on the back end with the Valley associates as they have not had an updated system. I have had a 180 in my attitude toward the property even with a rent increase i still am now happy with the service. I appreciate both these employees for going above and beyond giving that extra mile for me! YOU ROCK PS!!!! Shawn Rose - Happy Tenant :-)

Great customer service from Cristina. Took the time to explain every detail. Highly recommended this place.

I give this location 5 stars.As soon as you walk in, is a pleasant experience. I was greeted by Cristina, and was very helpful. She took the time to explain the whole process and was very helpful. I highly recommend this place.

I don't normally write reviews but with such an excellent customer service I had to. Cristina answer all my question explain every single detail, I was definitely sastified. I will definitely recommend this location to anyone best customer service. Thank you Cristina !!!

My experience in this public storage was wonderful. Amazing customer service by Cristina. She answered all my questions based on my options to get myself a storage. I would gladly recommend anyone looking for a storage space to come into this location and hope to be helped by her.

Ended up not renting a storage unit but really appreciate the help I received from Kimberly. Very kind and helpful when it came to trying to find a unit I was happy with.

Great customer service. I had all my questions answered, with quality presentation. Grade A public storage. I highly recommend this location! Shout out to Kim ,good yob!

Walked in to this public storage to get some information about a space and James m was there to help me and got me a good space for a great price I recomend this place to everyone looking to rent a space with public storage

I have a storage unit at this facility so far my experience here with public storage has been great kim has been very great n helpful she is doing a great job

James is very friendly and very helpful! I appreciate his assistance very much!

Ashley is very help full she already new me thank u for all you're help

Great customer service Kim is great and wonderful it's always a pleasure to come in and make payment property is clean and will recommend location to friends and family

I got a storage unit here and location is always clean and Kimberly has great customer service and shes so very helpful she made my rental experience fast and easy for my first time. I am happy that she explained the paper work step by step tha ks kim yours the best

I came in yesterday to make my first payment since I've joined the Public Storage family so far my experience has been great,The location it's self is so calm and clean. I really just came on here to say a big thank you to Kim who went above and beyond i would say! You can tell when someone enjoys what they do and this young lady is a great example! She was outside on the property in the dumpster cleaning what other inconsiderate customers left behind without nagging,without a bad attitude she was in there and when approached her to ask for a push cart she smiled and greeted me like nothing was wrong her energy did not change because of the hard work she was doing and I highly appreciate that because I was already stressed about moving but watching her go frm crushing boxes to a sweet and caring employee who still asked hownmy daybwas and hownmy move was going...I'll Tell you what that's great customer service, that's a great employee and that work ethic you don't find anymore.THANK YOU Kimberly for everything you do and have done.

Every time I come to this location to make my payment I always get greeted by Miss Kimberly she's always so happy and if she's not in the office she's outside cleaning. Ever since she became manager the property always looks well maintained and the office is so neat and organized I wouldn't want to go anywhere else.When she isn't there is don't even bother going in Kim is the best and I appreciate her and all the work she does!

Kimberly was a great help when my dad went in the office to ask for prices because we have never rented a storage unit it was our first time the best part was when she went over everything in spanish for him so i didnt have to translate hahaha he was so grateful for her help that he has me doing a review.She was patient with him when he asked questions she really made it easy for him and I appreciate her for that.The property was clean and well kept the prices were in our budget, we also like the Electric gate BUT the best part is her customer service I will defintely recommend to my family and friends.

Great customer service Kimberly was a great help to me and my father. She took her time to show us units,show us around the property and went over the paperwork with us in detail so she was very patient with my father.We left knowing we made the right choice in location since it was our first time renting. One cool thing she mentioned was that she walks the property everyday so I know my stuff is in good hands. Thanks Kim great job.

I have unit here Kim is a great she helps me everytime i have to pay my bill she is helpful and i would recommend this to my family and friends

I came in as a walk in I picked this location because it is close to my house the property is well kept,the rest room is clean and there no bums hanging around the location which is great! Kim was a great help she explained everything in great detail she showed me around and made me feel comfortable and secure. I will recommen this location to my friends and family thanks kim and keep the great work girl

I don't generally do this but I just had such a great experience here with the young lady working here. Came to this place today to ask for some information. I'm a collage student so I need to store some small stuff. I've never used storage before so of course I needed to ask all these questions. The young lady braion answered all my questions and just made me feel very welcomed. I felt like I known her for a long time and I just met her!! Such a bubbly personality. And I love her hair! Thank you so much for making my day and answering all my questions! Will be back! Thank you Braion! -Sarah O.

Had a great experience with kim she is a great help and has wonderful customer service the property os clean and i really feel like my items are safe

I have a storage unit at this location and Kim has been such help with me she understands my situation and has been helping me through everything I love the service she took it upon herself to really help me thank u Kim

I was driving down Jefferson when I saw the public storage I decided to go in and get a price estimate I wasn't planning on renting a unit that day but Kimberly took her time to show me 3 different units which was so great because I got to really see what size I needed she was so helpful and so patient she never rushed me and she heard my needs and she delivered, I ended up getting a great deal on my unit on the floor I wanted, When it came down to the rental process that was breeze Kim took her time to explain everything, she also help me pick items to protect my mattress and my leather couches she was truly a great help and wonderful person. I would definitely recommend this location

Kimberly is a very pleasant girl very professional and knowledgeable answered all my questions and made my move in as easy as possible.

Kim helped me out today she was friendly and very professional. Place looks well lit and clean definitely would recommend this place for anyone's storage needs

Kim has wounderful customer service she made sure she explained everything to me so I wouldn't have any problems and also helped me picked out a few things to make sure my stuff would be secure .. Thank u for being a wounderful person

Kim is so sweet, she helped me find a storage space to store my moms belongings. I appreciate the good customer service.

If you're looking for a storage location where your things are going to be kept safe look no further!!! I love it here this location has an easy in and easy out which made my move in so much faster, the manager Kimberly is so friendly and professional she helped me understand everything I was signing I like that the location is small and she does a great job at keeping up with it ,one time I didn't lock my unit right and she called me right away to make sure I fixed the problem how great is that she truly cares I'm happy with the service and will let all my friends know thank you Kim you're the best!

I had a storage unit at this location everything was great I just finally got my new apartment! Kimberly was always a great help.. The location is well kept she does a great job at keeping it clean its just her at this store and she does a good job at juggling both customers and her store. Keep up the good work Kim if I ever need to rent again it will be at your location!

The on site managers are very helpful. I strongly recommend this location:)

Daliesa and Gary were super friendly and I appreciated their great service.

Had nothing short of a great experience working with Kim while renting my storage unit. Kim took the time to explain the process in a pleasurable and professional manor. I would highly recommend this location.

I always get great device when I come to this location, I normally see the manager Kim, but today Tre was there when I came by and he was really nice. Thanx for listening to my drama. :)

Very great service kimberly is doing a great job at this location she made my whole rental process easy and fun! Thank you kim youre the very best

I have a storage unit here and kim is the best she is helpful and understanding i love it here thank u

Friendliest, efficient manager. Easy in and out. Perfect size facility.

Went into this location to get a storage unit everything went well the Manager at the location Kimberly is so helpful she answered all my question and made this experience fun and easy she is great!! Thank you kim

I came in yesterday to aquire about renting a storage unit and John was very helpful. Even though he didn't have the size I was looking for he went above and beyond to find a location that had one with an awesome price I would recommend everyone to go see John he has great customer service and he's a nice guy.

I have a storage unit here at this location love the customer service, Kim is always ready with a smile I really like that! I like how she was able to answer my mother's questions in Spanish that was perfect! I like how she keeps the property clean and safe. If you're shopping around I would recommend this location!!!! My favorite part was when we completed the lease and she said "welcome to the family" made me feel right at home thank u kim you're doing great!!!

I have a storage unit at this location I like how well maintained it is, I like how Kim is always out on property making sure our units are locked correctly I like how she interacts with the customers great customer service!for example I had drove in and I was getting ready to move my stuff in and kim came to me with the push cart which saved me time because I didn't have to walk back to the office to get I thought that was pretty great shows she cares about her customers I will recommend this location to my friends. So far I am very happy with the location, the storage unit and most of all with Kim ' customers service. Thank you

The location is well kept , customer service is great Kimberly is very helpful when it comes to answering my questions and when I need my gate code that I always seem to forget.i also find it very helpful when I get a reminder call to pay my bill! I will recommend this location to my friends and family thank you kim

I came in to rent out a unit I had my daughter with me to translate for me because I speak Spanish but i was so pleased to know that The manager at the location Kimberly spoke Spanish! She helped me understand the rental process and i was much more comfortable with everything thank you Kim!!

Great customer service

I just rented a storage unit here the progress was so easy and everything worked out fine Kimberly and Oscar were so helpful and nice. Oscar is the best he helped me out so much thank you . I will recommend this to my friends

Thank you kimberly.The service is the best!!. Love that storage units are well maintain. Great job

Awesome. I was greeted by this pretty young lady, I believe her name was Kim from what I remember. She was incredibly friendly and always smiling. Really made my experience enjoyable and I never write reviews but this time was different.

Wonderful ! Highly recommend them for top customer service and great prices !

Came to public storage to rent for the first time. Jose and Fernando were very helpful. They walked me through the process and explained everything clearly. Really happy i came here.

I walked into this Public Storage because I am moving and needed boxes the amount of help and the genuine good hearted people was so refreshing. I felt the need to give a review because they deserve to be rewarded for their excellent customer service.

This Public Storage is one of the smaller ones on Jefferson Blvd. but I decided to come in and give it a shot and Fernando helped us out with good customer service. I left happy and I will return.

wonderful experience and great customer service thanks to Fernando

Grasias por los servicios de public store por el buen servicio y la seguridad

My favorite public storage location thus far. The property is very clean and Adam is very friendly and informative. I highly recommend this location.

Just finished moving the rest of my stuff in. My family just moved in the area and needed a place to leave some things while we made adjustments. Fernando was very helpful, he helped us choose a good size space for our needs. I am glad he spoke spanish so I didn't have to translate to my mom. I definitely recommend to come here and get personalized assistance from Fernando.

Had excellent service from Teresa, Suzannah, and Liz. I came in to get some items and they where able to get me everything I needed and recommend a few other things that would help in moving. If I ever need more moving supplies again definitely coming back here to get it.

I love the location Ashley the rep is always attentive and helpful. She made sure I got the best unit for what I had to store.

This is 1 of the best storage places you can go to the workers are very nice and friendly and help you out with anythig you need

During my short stay at this location, I must says it was excellent. Ashley is very customer minded employee. She handles her duties in a professional manner and I appreciate her. There should be more people like her. .

I've been at a lot of storage places and this one is by far the best experience I've had. I attribute it the excellent customer service from Kenyon. She was super friendly as soon as I walked into the lobby. With a cheerful attitude, she took me to the unit I had reserved. The place was clean and even had a light switch in the unit. After I told her I would take it, Kenyon was so nice as to roll up a moving cart to the office so I could begin unloading the stuff from my car. :) She went through the paperwork with me and made sure I knew all the policies. Gate hours were waaaaay better than the previous place I went to. I got first floor access and right by the opening to the building. Definitely recommend you storing your items here. Exceptional customer service (shoutout to Kenyon) and clean facility. Rates are competitive to other major chain storage places in the heart of the city. Make sure to look for the $1 first month special!

I have renting a space here and I love great moving in discount. love the smiles and great service. I had never been lock out the front and back gate always work for me. thanks public storage staff

Outstanding service by Ashley. Great price, cheapest I could find.

Ashley was helpful and nice

Ashley was excellent she help me alot with all my questions and she really deserve s pay raise you should have her there all the time she has a very good customer service and she is very nice person I love her god bless her

Usually I don't bother to go through the process of leaving a review. However, today is different. The representative Ashley that helped me was an absolute angel. She was very helpful and knew her stuff. She let me know what they had available and the prices as I was very confused about what I needed when I came in. I got a really good deal for the $1 promotion. I recommend this particular location to anyone needing to get a storage unit. Make sure you ask for Ashley.

Excellent service sshley is very helpful friendly ill recommend a raise

Ashley always greets me with a smile. She is courteous, professional, and always resolves any issues I may have as a tenant at this location. It seems she really cares about her customers and the facility she works at. I know, location and costs are important; but so is customer service...and my Public Storage property manager exceeds all my expectations! :)

Ashley is very nice alart very helpful great customer service

Ashley lo mejor que tiene este public storege buen servicio muy amable y muy cortes por eso sigo aqui

Excellent love it every time dealing with Ashley

I had excellence service here at this storage location. With ashley

Great price and the worker Ashley was very nice and helpful

Wonderful, Ashley is a god sent

Every time I go to this property Ashley is always very polite helping others and making everything easy as possible I will strongly recommend the storage to everyone very clean & well lit.... Thanks a lot Ashley:)

Ashley is the best. She is very polite,efficient, always has a smile on her face, she is warm and does her job well. Ashley convinced me that public storage is the safest place for my valuables, and i am sold. I recommend Ashley highly to my friends, Great customer service Ashley.

ASHLEY IS VERY HELPFUL AND A PLEASURE TO DO BUSINESS WITH :)

Needed a quick storage in the area at the time, Thankfully this was in the area, Great Cust. Service kick and easy with Payments and the Employee's are just as great.. Especially Ashely she is extremely helpful!!! ,

I needed storage quick so I could move out of an apartment with an ex-boyfriend which is never fun; Ashley was amazing in her service to me. Explained everything in detail, showed me the space and even went as far as to show me a smaller unit because of the amount of things I had wouldn't fill what I reserved. I kept the larger one just to make it easier for myself. Ashley was quick, efficient and very professional. One thing I must note that when I spoke to Ashley on the phone and told her where I was moving from she looked up other Public Storage facilities that would be closer from where I was coming from; potentially bringing business to another location. Ultimately I kept my reservation based on the price and am very happy that I did. Thank you Ashley for your help, it was an absolute pleasure working with you!!

I have a space at another Public Storage location, but I go to this location every month, because of the treatment I receive, It's like going to visit my family member every time. My favorite person is Ashley she's always ready to serve you with a smile, she sometime has something going on in her life. but if you go in not feeling well she can always tell, before you leave she will make you feel like a new person, you then can leave her location and take on the world outside her doors. What's also nice about Ashley that I've not found with any other personnel I might run into her in the neighborhood and as usual she will have that great smile again for you. Today I was also able to meet her boss and I see the type of people he hires are just like him. GREAT PEOPLE. Please Rory keep up the good work and good workers.

Brenda the public storage employee was very helpful during my registration and move in. She clearly explained everything and answered all off my questions. I will recommend this public storage to my friends.

I really appreciate the professionalism and throughness of Ashley. Each time that I come to check on my storage or whatever I need to accomplish with respect to my storage, Ashley is always available to offer assistance. She always has a cheerful attitude and although I feel the storage unit is a bit expensive, knowing that Ashley is their on the property gives me the comfort that I need while using the storage facility. Thanks Ashley!!

Ashely was super helpful!