Gina was a fantastic host and helped me through the whole rental process, the online process would not complete. She walked me through the gate procedures and gave me a tour of the facility. She even laughed at my stupid jokes. 5 of 5 would recommend.
Careful with these employees/owners of this location
These people will send people they may personally know to spy on you while minding your business at the storage while we people pay for accordingly; Now it’s disturbing they enforce their vigilance to the point they’ll send someone to take video or spy in you while being word of mouth for the office and advise one another . I’m not sure of what they’re worried about but what it seems is they’re unprofessional, it’s odd that they act this way.
Surprised to see this come from these blonde ladies from a town like La Verne
GOOD DAY TO YOU! Jesus Christ loves you!
I have rented here since 2021 and Gina has always been very helpful
Marina was a huge help to me with my move out. Smooth, easy process from the move in to accessibility to move out. I’ve never had any issue with services or my units at this facility, in fact I still have a couple of units here. Highly recommend this location!
It's a decent location but the ppl inside know theres cameras so help people when they need & have someone in office at all times
People that work there minus 1 lady are not motivated to be there or help. Just sit behind their desk. I figured out most things on my own.
Teresa gave a great service, very professional and helped me on my move in.
Great Service Teresa from the front desk was very helpful and professional I really appreciate the great customer service .
Big thanks to Gina the property manager who primarily runs this location! This is one of few locations that still takes cash payments.
Had a great experience. I had a lot of questions and the young lady, Marina who was helping me answered everything and was so patient and helpful.
Great customer service Teresa & Marina
Public Storage is a great place to use. It is professional as the staff registers new customers. I am very pleased to be there and was recommended by a friend who has been with them for many years. They treat customers like family and will spend time helping you chose an appropriate space. I am so thankful I am there with them.
Marina helped me out with getting my storage all figured out. Very professional honest and kind. The unit was clean and the premises was taken care of! I highly recommend public storage in la verne.
I recently used Public Storage and couldn't be happier with the service. Marina was super friendly and went out of her way to assist me with any questions I had. I Highly recommend Public Storage.
I recently used public storage and had an excellent experience. The facility was clean, well-maintained, and secure, which gave me peace of mind knowing my belongings were safe. Marina was incredibly helpful and friendly, making the whole process smooth and stress-free. I also appreciated the convenient location and the variety of unit sizes available. Overall, I highly recommend public storage for anyone in need of storage solutions.
We had a good experience with the girl at the counter. She was very helpful and provided helpful information about the facility. I would give this storage a 4.5 but it in an area that can be sketch in the evening.
Marina and Theresa helped me find the right sized unit for my needs. They were cheerful and very easy to talk with
I highly recommend them for all your storage needs
“Outstanding Service by Teresa and Marina!”
I recently had the pleasure of interacting with Teresa and Marina, and I can’t say enough good things about their customer service. Both were incredibly attentive, patient, and went above and beyond to help me with my issue. Teresa quickly understood my problem and provided a clear solution, while Marina followed up to ensure everything was working perfectly.
Their professionalism, combined with their friendly attitude, made the entire experience smooth and stress-free. It’s rare to find customer service representatives who genuinely care, but Teresa and Marina exceeded all my expectations. Highly recommend!
The associates helped me at all times when changing my location. They are very good at their job. Excellent work.
spoke with a young girl named Marina. She was extremely helpful and very informative
I had the pleasure of receiving service from Teresa during my recent visit, and I must say it was one of the best guest service experiences I’ve ever had. From the moment I arrived, Teresa was attentive, professional, and genuinely warm, making me feel welcome and valued as a guest.
Every request was handled promptly and with a smile, and Teresa went above and beyond to ensure that my stay was comfortable and enjoyable. Whether it was providing local recommendations, accommodating special requests, or simply checking in to see if everything was to my satisfaction, Teresa was always available and eager to assist.
The level of personal attention and care demonstrated was truly outstanding. It’s rare to find someone who combines professionalism with such a personable approach, and it made a significant difference in my experience. I would highly recommend Teresa to anyone seeking exceptional guest service and look forward to experiencing this level of service again in the future.
Had a wonder experience at this storage facility thanks to Regina. Made my move in quick and easy. Thank you! ☺️
Gina provided good quality service.
Gina was very helpful and respectful helped me get in and out and pick a good storage unit for me the price was affordable.
Marina was so helpful when I called asking about information on a unit size and she gave me information on every single size unit and asked what I was storing and she helped me figure out what to rent when I am ready ill definitely be coming to see her! Thank you so much!
Gina Was very help full made my move in very easy
Gina is very helpful and friendly
The property is huge, and the manager was so helpful and helped me get the right size unit. She answered all my question and gave me the peace of mind of storing here.
Thank you Gina for all the that you do , always positive and friendly
Rented here for years and Gina is very nice and helpful
Thanks Gina for letting my family know the process and guiding us thru the fire situation very helpful
Gina is very helpful and keeps this place clean
Gina, the storage manager, was very helpful with my technical issues. Highly recommend coming to this Public Storage.
This is a very good storage facility it's safe the staff there super nice Gina is great she very friendly I recommend anybody this storage facility one of my favorite so far . Very clean also
Gina was very helpful and friendly highly recommended this storage facility
Gina was very helpful and helped me with info
Gina was very helpful and kind
Gina was great, friendly and made the whole process a breeze. Thank you!
Great experience Gina is awesome!
Gina and Stephanie are very nice and helpful
Stephanie is an outstanding example on helping clients with storage size decisions she is very helpful in all customer service & very sweet personality
Gina and Stephanie are very helpful
Stephanie is to be commended as she has always been professional and personable in her dealings with me and everyone else that I’ve been able to observe. At one time I was legal counsel for Public Storage and there. representatives were prettiest and always helpful and we’re great to work with. Stephanie has continued with what Public Storage is all about and I would recommend this business to everyone that I come in contact with.. Stephanie has represented exactly what Public Storage was approximately 15 years ago when I represented this company and it was a true joy to work with Public Storage then just as it has been these last 14 years and I have been a customer at this location. The manager and everyone that is work is also been very helpful and Wen needed Stephanie with step in when I needed something to be taken care of and it was done immediately and she has been so good about returning calls, and seem to the matters being resolved. you have a great employee who has the ability to bring people back and also encourage the people that she works with as I have observed her behind-the-scene. thank you for the 14 years that I have been a customer and paying for my unit and now that I am leaving I will miss not being able to see everyone but I will take all the great memories of making friends once again thank you very much for everything. Lori Nicholas..
Great service Giana thank you !!!!
GINA IS VERY NICE AND HELPFUL
Gina is a good property manager. She is very patient and understanding. Public storage needs more employees like her.
Would like Management at public storage to no what a wonderful employee you have Gina has been so helpful thoughtful over the four years I have been here couldn’t be any nicer move me twice and no problems you have a five star employee with her especially now days thank you Public Storage and thank you Gina what a clean place please let her no Bill
Stephanie and Gina were helpful and patient. They helped me get through the rental process.
I just want to say I've been to other storages and this one is the cleanest. No trash on the ground from left over spaces. The up keep is good and the service I got was warming and professional. Always a smile when I needed help thanks to Gina the staff she was a charm to deal with. If I ever need a storage again I'm coming here. Even when I told Gina I was leaving. The professionalism was still here. Thanks
Miss Stepha and Jessie were extremely helpful and pleasant.
The manager Gina was so helpful and friendly when helping me find the unit that was right for my organization. The customer service here is so much better compared to the other location we were at. I felt assured during the whole process and am glad we are now at public storage !
Stephanie is helpful and very caring. I recommend for promotion.
Gina is very helpful and the place is clean will recommend this location to everyone
Gina is very nice and helpful she answered all my questions
This facility is nice spacious secured and clean
And their customer service was fantastic. Gina helped me through the whole process
And she was very professional and helpful
I will definitely recommend this place and to talk to Gina
Stephanie is very professional and helped with the app.
Gina was amazing The management is outstanding
Accidentally left 9 minutes after closing and got a warning not to do it again.
Stephanie was so wonderful to set up account, even though she should have been off of work.
Very helpful and professional.
Needed a quick small storage space went in and talked to Michael, extremely helpful knowledgeable took me through the process like a pro! was in and out within half an hour. super chill guy very professional extremely helpful definitely a cool experience for turning something that could have been stressful into a cool business Exchange for storing stuff.
Om the day before i was supposed to leave town i had the unfortunate experience of a manager from another location booking a reservation at a 3rd location for me and getting a very important detail incorrect about what I was looking to rent. By the time I got to the location and realized I could not have moved in that day because their hours closed early, I only had 30 minutes to find another location.
When I called this location, I was answered by Michael, who not only talked me through the online reservation system, but when it didn't allow me to reserve that day told me to come to the location anyway and he'll see what he could do for me after his official shift was over. He was very kind and informative and I was very grateful for him staying late as he had absolutely no reason to do so. I was very lucky to get someone like that. He showed me the unit in person and then processed me quickly and I was out the door in 30 minutes upon arrival.
Michael was kind and professional and saved me a lot of time by staying later to help me out. Glad he was working here at the time or I don't know where I would have gone.
They were very helpful and very informative and answered my questions about there storage facility. The property was kept clean and when you go to your storage unit they are not hovering over you. Good experience i had with them.
Gina was outstanding and very professional even when the system crashed during rental
Gina is the best took the time to help me find the best unit available very happy with the service provided
Gina is very nice and helpful.. great service
Clean location, great prices😊
Wow, 2 years ago I wrote a review. The Manager Gina is the Best! I'm so happy at this location, great customer service, clean and all the staff are great😊
This is my first time renting a storage unit and Alyssa made it very fast and easy and explained everything thoroughly. Alyssa was very helpful and friendly. Excellent customer service.
Gina is very helpful every time I come into the office
Nicole helpe me and she was very nice
Had a great experience! Gina was very helpful and explained thoroughly about everything I need to know about renting my storage unit.
Nicole is one of the most patient property managers. I was not understanding what she needed but she tackled my needs and I’m so very grateful for her help!! 🙂
Love the arrangement of units and open space
I want to compliment Nicole at the LaVerne location. She was professional and efficient enough to sort through our many problems with our Public Storage
account till it got resolved. She was able to catch mistakes made many years ago and now everything is as it should be. She's a real asset to your company.thank a million Nicole
Nicole is the best, she immediately helped me to gain access to my storage unit. I could not get in without her help!
Thank you Nicole for being so helpful to me you are an awesome person. Nicole was very professional she was patient with me and help me decide what I wanted to do in regards to my storage need, thank you again Nicole you are awesome!
I have been here in the past. I have no issues with this place
Stephanie was helpful. Thank you for the service. She was Nice and friendly. I would recommend the place
Krista and Nicole in the LA Vern office have been very helpful, knowledgeable, answer every question I've ask them.
Krista was excellent always a pleasure professional organization saved me money 💰💰💰💰💰 $128.00 a month !!!!!!!
Awe service from Krista, she made everything smooth. Couldn't ask for better service. Thank You Very Much !!!!!!
What's good to say about them?! NOTHING!! I've had them in the past and they regularly jacked up the rate. Their pricing is hand in hand with rental housing prices; VERY MUCH OVERINFLATED!! Knowing that many people need to store excess items where they would not normally be able to in the place they live, they(Public Storage) take advantage. This is one public company that the federal government needs to regulate, along with many others like them.
They are the nicest most considerate people here! ❤
If I could give zero stars I would. Public storage are thieves. After paying rent for over 3 years ,and paying considerably more than what the rental was when we started due to them constantly raising the rent, our unit was involved in a fire that was not our fault. They called and told me my unit was involved in a fire and my unit was a total loss. I went by there and found a bunch of my stuff outside my unit in the drive area and nothing wrong with lots of it. I could see inside my unit and see there was still more undamaged. I tried to talk to them about retrieving my property but they would not give me access. They said it was unsalvageable and was all going to be thrown away. I had a $1000 tool box that had no damage that I could see just inside the door and they wouldn’t let me get it. When I tried they called the police and told me it was private property BEWARE OF PUBLIC STORAGE THEY WILL STEAL YOUR PROPERTY FIRST CHANCE THEY GET !!
Nicole was so help ful
It's a pleasure doing business with public storage now thank you again.
Rates are getting too expensive but I guess that's inflation. I have had 2 rate increases in the last 8 months.
They do have easy access and are open 7 daty a week.
The facility is always clean and the office staff is helpful when needed.
Easy move in and great location.
Nicole was extremely helpful and very helpful. Loved working with her. They had what I needed!!
Very easy move in Very Clean..Nice..Manager Too😎
I was pleasantly surprised when I called this Public Storage facility and with my many questions and concerns spoke to an extremely professional knowledgeable patient and understanding representative of your company by the name of Nicole. She was an absolute delight! Nicole is a definite asset to this company .
Nicole was a great help today with some of the questions I had.
The girls in the office are always nice and helpful when I have questions Gina and staff are great
Gina was berry helpful grate customer service
Nicole went the extra mile to help me today. She was very nice and patient when talking on the phone with her to help me purchase a storage.
Jesse was very helpful and did an outstanding job 👏
Gina was great. She made it quick and easy to make my payment.
Jesse did a great job in servicing my needs
Gina is very nice and helpful
Just got a great deal at public Storage with Gina come see her if you're needing any storage or if you need a storage
Awesome awesome attitude customer service is right on spot
Gina was affable and nice. Very helpful
Gina is very nice and helpful
Gina has always been kind and willing to answer questions
Gina was very helpful and the have good gate hours and great prices.
I love Gina, customer service is the best! Very helpful and friendly. Love PS!