Rented a storage unit at this location in March. I had a credit on my account when I moved out of the unit. I was told I would receive a check within 6 weeks. September comes around and I did not receive the check. I called September 2nd and was told I would receive a call within 24 hours. I called a week later because I did not get a call. They told me they are still investigating and that they would call within 72 hours. A week later I call again because I receive no call again. Today I was told to wait 6 weeks for another check to come in the mail. This whole process has been a hassle so beware. Another thing, when you are checking out the front desk person asks you to write a review right then and there! So keep that in mind when looking at reviews for this place
Property is very clean and manager, Matt, was very friendly and accommodating. Definitely recommend.
Very happy with my service at this location. Matt and his staff are always friendly and property is clean. Highly recommend
Buen sercmvicio todo muy limpio.
Matt helped me so much with reserving my first storage unit! He was so kind and welcoming. Highly recommend.
Went in to check rates today and was assisted by Matt. He knew what he was talking about and if I decide to rent with his location, it will be a good choice. He was friendly and helpful.
Matthew was so friendly, knowledgeable and hospitable!
Matthew is a great manager property is very clean the only thing I wish it was the property was open just a little bit later like around 8:00 9:00 at night but I understand for security reasons but closing a little early by 6:00 6:30 is just a little bit overboard but it is a great property and the prices are very competitive I would definitely continue storing here which I am I'm current and I couldn't hear it in the past with Matthew and Matthew hasn't done anything except always being helpful and always being around whenever I needed help around the property just need to have a manager that's more in the office that way if we ever get trapped in there we are always able to contact the managers I know he has to be out and about running doing errands for the property so other than that I am a former property manager across the street is imperial Beach South storage but I would never rent there because the owner there is very unfair to his tenants and for his employees so that's why I chose public storage over imperial Beach cell storage because a corporation big like public it's been around a lot longer and really good managers so other than that property is very clean alarm down all door panels so you can't get into the doors which is great then you have on-site manager I think that's even better it would be kind of cool having a manager doing like you know like monthly raffles or something and having little barbecues just to show appreciation for the customers that way they you know feel a little bit more better meeting with the you know management and you know just having a like a family outfit kind of thing you know just making it make it into a family thing thank you so much I love renting here I just wish I could get a bigger unit but stuck with what I have thank you
Upon renting my unit six months ago until now no complaints. I received an email today of a rent increase effective July 1st. I called the office thinking it was a misunderstanding. My rent currently 87 dollars increasing by $35 to $122. That is over a 40 percent increase!!!!! Matt explained he has no control over rent increases and that is a "corporate thing" based on a variety of factors and typically they increase Annually and was unsure why mine took place after six months. Just be aware if you rent at this location how they say their units are subject to rent increase with no caps clearly. The facility itself is clean.. typical public storage occasional issues with gate opening and you need to use entering gate. If you arrive early enough on weekends you can beat the crowds and find a wheeled cart available at that time.
Jason easy moving best price
Matthew was very helpful and went over and above to meet our needs as repeat customers...keep up the excellent service!!!
Being new to this, Matthew was very patient in answering all my questions. Really appreciated that!
Super helpful and informative. Walked us through the steps very easily. Thanks, Matthew!
Matthew was very helpful. When I couldn’t find a cart he went and searched for one and brought it to me, which was helpful since it was all the way in another building. Thanks Matt!
My experience at this Public Storage location was excellent. Matt was very helpful and made the experience as easy as possible.
Their service was excellent.
Thank you very much Matthew!
Matt was very friendly in helping me find a storage unit. I highly recommend.
Nice storage facility. Very clean and kept up
alicia gave me the best customer sevice she explained eveythjng very well. i will be recomending family amd friends.
The location at 760 Beach blvd. In La Habra, was neat
& clean and the Representative named John was friendly and provided me with the best options for my monthly rate. I'm glad I chose this location.
By Far one of the best and safest Public Storage locations around. Matt the Property Manager Keeps this location under his watchful eye and gives you 100% exceptional customer service!
What an amazing person I encountered. Alexis was very informative about the public storage guidelines. Very professional, her courtesy was over the top. Will most definitely recommend this location. Thank you Alexis.
What a joke, these people keeping hiking the prices up a 100 dollars a every few months. Don't expect to keep paying the price you agreed to they will just change.
The agent was very helpful.
I have had a storage here for a couple months. 1st month was okay. The rest have been a disaster. Please reconsider and find a different location. Access is limited here. Even though it says 6-5 it doesn't provide such access and the buildings system shuts down and makes it completely unaccessable. Great manager, horrible systems.
Matt was great. Very helpful!
Well I will review tomorrow because I'm waiting for corporate to contact me.
Mat was amazing in showing the storage and explaining everything in detail. Made it very easy and simple to rent a storage!!
The storage work was slow at getting to my storage unit
Thanks to Mathew my experience at this facility was positive. He is a professional and will try to solve your problems in that way. Previous negative review Kyle didn't do his homework and find out that they close at 5PM on Sat. and Sun. and should have planned accordingly. Not the fault of the facility just the facilitator of neg. reviews. Thanks Mathew for your professionalism. PS NO BS!!!
This is the worst experience i have ever had. We got confirmation we could access our storage 9/13(a tuesday). We rented a truck Friday night to saturday night. Loaded truck all night friday and all day saturday then went to load our storage unit at 5:15pm and they refuse to give us access even tho we have already paid $170 for the storage unit. Terrible customer service when you call too. All around terrible experience go anywhere else but not here. TIERRA HAD THE WORST ATTITUDE/CUSTOMER SERVICE I HAVE EVER EXPERIENCED. She hung up on me too
I had stuff in there from 2013 til just last week.. was going in there a lot last couple weeks and Matthew was always working, helping me and very professional. I think a couple times he went above and beyond and he was just a great guy, I told him if i can do anything for him to help his employer know the value he brings i would. so i am leaving this the next day, cause yesterday i was so tired i passed out early!
We really enjoyed doing business at Public Storage today with Matthew. He was very helpful and knowledgeable regarding the services at Public Storage. He also helped my sister and I get the apps on our phones properly so we could get in and out of the facility easily. Kudos to his parents for raising such a great young man!