Public Storage Self-Storage Units at 4880 W Rosecrans Ave, Hawthorne, CA

Carmen has always been super helpful!! Love this storage definitely would recommend!!

A Big Shout out that’s Totally deserved for Supervisor in charge Ms. Carmen. Not Only does she patiently clearly explains all questions you can think of, but she does this in a way that shows she cares. Definitely NEED more like her. Public Storage should be proud to have her on their team. WOW!! Can’t say enough.

This storage facility knows how to reward loyal customers. Special thanks to Daisy, she was very helpful. Great customer service!!!

Amazing customer service! Daecey is phenomenal!

Nice clean facility, thank you Daecey very helpful & nice.

Love the clean facility, Daecey is very nice and helpful always great attitude!

Gracias Carmen por toda su ayuda siempre muy amable.

Buen servicing Carmen

Excellent service from Carmen

First off , The storage facility is very well kept . Very clean. When i first arrived i was greeted by Lydia. She was so nice and helpful . I had so many questions on which unit size i should purchase .She walked me through explaining and showing me the units and i was able to decide on the perfect size. Thank you for your patience with me Lydia i appreciate it .

Facility itself is clean, although very warm. The frustration comes from the fact that there never seems to be a person working at the desk to help and there are never any dolly’s/carts to use even when you can find an employee after running around for half an hour… Also, although there are two elevators, I’ve only ever seen one operating at a time, which is rough when you have to make multiple trips but there’s only one elevator for a whole facility. Just seems like they’re doing the least, attempting to avoid any expense possible in spite of customer service.

Though my storage unit is at another location near me, I usually travel to this location to pay my rent. It's a very nice and clean location. The staff are courteous and very helpful. Carmen is the best! She actually remembers my name and can direct the other staff on how to pull up my info. I'd love to move to this location, probably after selling off most of the large furniture and other stuff. After which I can downsize to a much smaller affordable unit.

Great service thank you Carmen

Representative was amazing great assistance thank you

It was my first time renting a storage so I was unsure about how it all worked. I was confused but the worker there named Isabel guided me since I was lost. I was able to get my storage and load all my belongings same day. I recommend anyone else who needs to store their extra belongings here it was so simple and stress free due to how helpful the management is.

AVOID THIS PUBLIC STORAGE! While I’ve generally had great experiences with Public Storage, this one falls short. — Safety: Safety can be a concern, especially after 7 PM, due to suspicious individuals near the storage gate. While a code or your phone is required to access the main gate, it's important to be cautious as anyone can follow you inside. Consider visiting during daylight hours or with a companion for added security. — Access Concerns: Accessing your storage unit at this location can be frustrating. The sliding doors are sometimes locked from the inside during morning hours (6-9:30 AM) and evening hours (6-9 PM), which can leave you unable to reach your belongings. The is a failure of the staff to inspect the doors. This inconsistency is a major inconvenience, and it's worsened by the fact that there's no staff assistance until 9:30 AM. It's important to note that addressing this issue with the front office can be challenging, as the manager, Carmen, often avoids taking responsibility. While the majority of the staff is friendly and helpful, there is considerable room for improvement in the facility's overall management. — Trolley Accessibility: No trolley access from 6 AM to 9:30 AM and 6 PM to 9 PM. Getting hold of a trolley at this facility can be an unnecessarily complex task. To use a trolley during their business hours (9:30 AM to 6 PM), you must present your ID at the front desk. Accessing the office poses a challenge, requiring navigation through a hallway and inputting a door code. Frustration arises when the provided code fails, creating an unexpected obstacle in moving belongings. This unnecessarily complicates an otherwise straightforward storage process. Improving trolley access during all hours would enhance overall customer satisfaction.

The store was very clean the people are very nice. carmen was very helpful with helping me rent a storage unit online.She has excellent customer service skills.

Thank you sooo much Cynthia as I was trying to make sure he couldn't get his bike out.

The office manager, Cynthia was a great help and making this moving transition a little bit easier 🙏

Very clean facility very good customer Service and the employees are very helpful

Carmen y Erick, muy amables. Carmen, me ayudo en todo el proceso! Muy lindas personas!

Super happy with my experience here! Carmen was wonderful and so helpful!!

Great customer service and great management overall (: 10/10

Cynthia & Carmen were so efficient and amazing!

I just got the best customer service from Eric and Carmen,here in Hawthorne location and I’m extremely excited and just love my Customer Service. I think they deserve a raise. They’ve been here a long time and have always been professional and helpful!! Good people representing this company and that’s why I keep coming back. Thank you. Kim ‘acomfort’Taylor

Muy bien servicio gracias Carmen

This storage facility offered great service. It was quick and easy to get a unit. The staff were very helpful and friendly. I was helped by Carmen. She heard me out about my situation and got me a unit the same day. Upon arrival, she greeted me, showed me the unit I got and the rest is history. Happy customer till this day.

Buen servicios

I have had such a great experience at this public storage location. Carmen has been so helpful, professional and efficient. She worked with me to set up an appointment for me to get my storage unit lined up and and was promptly waiting for me. She has been so kind and accommodating. Carmen is great and I feel lucky to get this kind of customer service.

This is a great public storage! I just had a little issue that I needed to speak with someone there about. Luckily I was able to speak with Eric and Cynthia who both helped me with my current issue and also went above and beyond to help me moving forward. Thank you both! I really appreciate it!

I don't even know where to start. My biggest frustration is they don't answer the phone or return phone calls when you leave a voicemails. Property manager rudely told me they are not just in the office, they are around the facility doing other things, and that voicemails are returned in 72 hours and that No company ever returns phone calls back in 24 hours. To me it sounds they are disorganized. Voicemails in companies I've worked in are checked daily. when you come in the Morning, after lunch, and before end of day. It is something vital to do do to keep a company going to keep customers informed and happy. I would never rent anything from any company that it's a hassle to get a hold of to answer a few questions. So if you are like me and like clear and reachable communication then do not rent from here. Maybe try the storage facility in Gardena have excellent customer service.

Carmen is very good great at what she does. She is always willing to help me out even if my bill is late she is always very informative and professional. Great facility and clean!!!!

Jennifer was great helping. Thx