Public Storage Self-Storage Units at 4880 W Rosecrans Ave, Hawthorne, CA

Carmen and team are great facility is the cleanest I’ve ever seen.Thank you

AVOID THIS PUBLIC STORAGE. While I’ve generally had great experiences with Public Storage, this one falls short. —Safety: Safety can be a concern, especially after 7 PM, due to suspicious individuals near the storage gate. While a code or your phone is required to access the main gate, it's important to be cautious as anyone can follow you inside. Consider visiting during daylight hours or with a companion for added security. —Access Concerns: Accessing your storage unit at this location can be frustrating. The sliding doors are sometimes locked from the inside during morning hours (6-9:30 AM) and evening hours (6-9 PM), which can leave you unable to reach your belongings. The is a failure of the staff to inspect the doors. This inconsistency is a major inconvenience, and it's worsened by the fact that there's no staff assistance until 9:30 AM. It's important to note that addressing this issue with the front office can be challenging, as the manager, Carmen, often avoids taking responsibility. While the majority of the staff is friendly and helpful, there is considerable room for improvement in the facility's overall management. —Trolley Accessibility: No trolley access from 6 AM to 9:30 AM and 6 PM to 9 PM. Getting hold of a trolley at this facility can be an unnecessarily complex task. To use a trolley during their business hours (9:30 AM to 6 PM), you must present your ID at the front desk. Accessing the office poses a challenge, requiring navigation through a hallway and inputting a door code. Frustration arises when the provided code fails, creating an unexpected obstacle in moving belongings. This unnecessarily complicates an otherwise straightforward storage process. Improving trolley access during all hours would enhance overall customer satisfaction.

Carmen was very helpful and courteous in assisting me with an issue with my unit! This location is always very clean and organized!

This location is very disappointing! They NEVER CLEAN OUTSIDE or INSIDE! I see the SAME trash from a week ago as I return. The inside floors are ALWAYS DUSTY! Clearly the manger for this site is UNPROFESSIONAL & allows employees to do absolutely NOTHING! Bathroom never has SOAP, toilet seat covers or toilet paper! I have seen broken glass as well as harmful materials in the parking lot where our kids have to walk through & tires can be flattened. The only consistency they have is RAISING RENT! You’ve been warned! If you want clean & professional look for others spots! Very disappointing! I will say the employees are not rude or anything, just seem careless!

Joseph Pinoke was very helpful. He helped me with all my qualifications about public storage

Gracias Carmen por su ayuda...lugar siempre muy limpio y amable

Great service , great customer service Cynthia and Carmen really helped me out ALOT at first I’m changing my review because they threw out my baby stuff because I didn’t answer the phone and didn’t have no right to get rid of my stuff.

Great . Service . Thank you Carmen very clean facilty

Worst storage ever, they over charge you. Then when I wanted to get my stuff out all the carts were locked and I had to carry everything 1 by 1. She knew I was coming from Moreno Valley I had just spoke with her and asked about it being open. She is very rude and something about my debit card. I felt it was racist. This is not the last time they will be hearing from me….

Muy Buena

clean facilities and amazing service, I was helped by Carmen who was very friendly!

Exelente servicio..gracias Carmen

Cynthia was the best, she helped me out in a very difficult situation, I recommend coming to her

Cynthia totally took care of me!

Everything was great-Carmen is great. Thank you!

Moving is stressful but coming to this storage location has made a stressful situation feel like a breeze. The customer service is top tier. I underestimated my storage need twice and was able to change units and add a second unit with complete ease. No confusion or hassle. I compared it to another local storage and this storage is clean and secure. Not only for my belongings but I feel safe going to the storage alone.

I came in today to inquire about storage space. Cynthia helped me secure a space on the 1st floor. The process was seamless. Cynthia answered all of my questions and walked me through everything from the application to the gate code and accessibility. Great customer service!! Highly recommend.

Cynthia was amazing and so helpful !

Great service very well kept

Great service always at this location-

Service is always great. Thank you Carmen

Very helpful and easy rent and register. Manager Carmen was 👍 great!!!

Jeanette and Carmen are absolutely fantastic and super helpful and friendly and got me signed up for storage and got the app working when I really needed help!!!

Jeanette and Carmen were very helpful even stayed to help-. Very clean facility and easily accessible thank you ladies

Cynthia was verry helpful ! Very professional and good customer service! Really recommend this public storage !

Synthia is the best

Cynthia was really helpful with our transfer!! Excellent service.

I went in and work with Cynthia on getting my space and she help me out a lot. She had all the information I needed and answered all my questions and didn’t make complicated at all, super simplified. She had such a good mood through out the whole process and positive attitude. Thank you 😊 best experience for been my first time getting a storage.

Congratulations!! Public Storage Rosecrans... You have an excellent employee... Cynthia!! I came rushing myself, doubting if I was going to be able to renew my info. And Cynthia made it sooo easy. She updated my information. She helped me downloading the app. She showed me how to use my phone to open the gate. Thank you Cynthia. You are a very professional representative. 👏

Carmen and Cynthia were amazing extraordinaire this duo helped us out when we most needed it. Hardship during the time of December hit us hard but their comforting smile and positive attitude made out move in and move out very heartwarming. Plus their Location is super clean well maintained they put in the work on the floor and in the office! Thank you ladies if I can give you guys 10 stars I would. Will definitely recommend!

I've had to rent many storage places and this location is by far the best one. Cynthia was super helpful and knew the answers to all my questions and concerns. I have my go to spot. Facility is super clean and well managed. 5 out of 5 without question

thank you so much darlin, cynthia you were the best for my son and I

Came in for a rental but was unsure of the size that I needed. Ana was awesome and extremely helpful. The location itself was clean and easily accessible. The staff here is friendly and informative.

This storage had amazing customer service and the unit was clean and very accessible!

to be quite honest i loved the service it was very good the employees are so so caring!, they helped me when i was lost. to be specific, iris and cynthia were really great they just know how to do their job 10000% i am for sure looking forward to coming back to receive great service again

Super clean, easy accessibility, and the staff is amazing. Highly recommend

Very clean.

thank you cynthia you were so amazing

cynthia was super helpful in getting my new unit set up after i had to relocate from a different location. she went the extra mile and made the transition easy and painless

Cynthia was very helpful and friendly service. Need more people like her. Thanks

Thank you cynthia

Cynthia and carmen was very helpful and knowledgable very satisfied

Cynthia excellent service

Had a great experience. Front desk associate answered all my questions.

Gracias cynthia me dio mucho gusto su ayuda

First time getting my own Storage and Cynthia was very professional and kind and explained everything I needed to know I appreciate a place that gives excellent customer service

Excelente servicio, muchas gracias Carmen

Thank you sooo much Cynthia

Cynthia was the best super helpful! Made it easy and quick. Answered all the questions for me.

She is super good and very helpful.

Cynthia is amazing

Carmen is always exceptional at helping me out even if my unit is not at her location. She's great at what she does and is always willing to help and go above and beyond- no one like her-

Cynthia did a great job showing me around and helping me through the facility. She made the process super easy and was very patient as well! Appreciate it and as someone new to storage units and how it works, she helped me a lot. Big thanks to her and Carmen!

I had never given a review to Public Storage before, I dont even know who Mayra and Carmen are. They posted a review on my behalf without my permission.

It seems like everytime I go to my storage. A new staff has appeared rude and young. This location needs too clean a little better in the elevator and hallways.You would think as much money that you're charged, you would hire a staff with better customer service skills and not looking for a check.

Staff is rude & unprofessional in person & on the phone seems like they always having a bad day

Muchas gracias Cinthia por su ayuda

Carmen was very professional. Process of getting my unit was fast and clear, everything is clean and well maintained.

So grateful for Cynthia & Carmain ! Thank you for your assistance in getting us all set to go with our unit ! The hospitality is unmatched and I appreciate how thorough Cynthia was to make sure we got what we needed! Thanks again ladies

Wow!!! Was able to rent storage space effortlessly due to the helpful staff's knowledge. Thank you so much Cynthia and Carmain. Thank you PUBLIC STORAGE!!!!

Thank you Cynthia for the help

Cynthia was very helpful, she took her time in showing me and explaining the difference between units. My experience was excellent.

Excelente servicio de Cynthia ...muy profesional y paciente al explicar y enseñar los servicios y condiciones ...muchas gracias ..

Great service by Carmen and Cynthia are helpful and well aware of everything I wanted 😊

Thank you Cynthia

Cynthia and the crew here are awesome! Very helpful! The building is clean and new, highly recommend.

Very attentive and Cynthia very professional and helpful

Cynthia was fantastic. Very helpful. Clean and beautiful. Easy to find off freeway.

Cynthia was a great help with helping select a storage. Explained everything in detail and had patience with my decision.

Great service. The ladies are always willing to help. Clean facility

Cynthia was pleasant and helpful! Easy to setup and access my storage unit. Highly recommend.

Thank you Cynthia u were great 😊

Awesome experience. Cynthia made it so easy and was very efficient.

Thank you Cynthia

Carmen and the girls were very helpful. Nice & clean facility.

Cynthia was great very helpful!

This is my third time back this facility is always so clean and the girls are always very welcoming

Cynthia was very helpful and patient with me which I really appreciate. Answering all of my questions and letting me know my best opinions

Cynthia was so helpful, she took the time to explain rates , options and show us the facility.

Great experience

Great help from Cynthia. Made the whole process so smooth. Highly recommend.

Great service, thank you Cynthia.

Cynthia super helpful

Location was friendly and very helpful at times when i needed it most... definitely a good spot to store your goods! Cynthia was a tremendous help to me on my last day of storage.. thanks for the help!!

Thank You Cinthia, thank you for your help

Cynthia was very helpful and quick!

Cynthia is amazing. I had a pleasant experience with ordering the unit. She is professional and extremely knowledgeable. My check in was fast and i love how clean the unit is. Cynthia explained all the terms and conditions clearly and I am at ease knowing my belongings will be safe and secured

Thank u cynthia

Thank you for everything Cynthia great place

The employees were really Pleasant and helpful and knowledgeable about the premises I would definitely rent another space and recommend a friend

Great experience Cynthia was very knowledgeable and explained every detail.

Carmen fue muy Profesional y me dio buen servicio,.

Thank you Cynthia por su ayuda

Cynthia was great! Much help!

Thank you Cynthia for your help

Cynthia was so nice and helpful. I really appreciated the great customer service!

Cynthia was very helpful and polite and this storage site is awesome

Cynthia was super helpful!!

Great experience

Thank you cynthia for the excellent service

Great customer service.. will recommend to friends.

Clean place

Quick, easy to sign up 😃

Everything is GREAT!

Mr Andrés and Señorita Evelyn were Excepctional, very accomadating,Kind and Professional. Great Tony the Tigre Great!!

This Public Storage location is by far the best self storage location I've had. When it came to getting my unit, and later upgrading to a larger unit thereafter, both Luis and Carmen were incredibly friendly, helpful and informative. I'll be recommending this location to people for years to come 😌

Usually I don't write reviews but Evelin was awesome very helpful answered all my question's location is clean seems very safe and secure plus there's a/c

Evelin was very helpful and answered all of my questions, location is clean and seems very safe & secure. Will definitely refer family and friends who need storage services.

Public storage in Hawthorne on Rosecrans is very clean very nice customer service and there was no wait it was very fast I would recommend Public Storage to everyone

Best service ever, there’s this lady named Kate Kelly who was very nice, and took us to a tour to see what’s there. Plus on that note, very great service absolutely recommended.

Nice girls, property is always clean.

They were able to help me out with what I needed, the workers were excellent very polite and patient.

I received great help and the employee were wonderful and helpful .

Angel and Carmen were great. Great service

Always clean and well managed.

Evelin y Carmen muy amables el lugar muy limpio. !!!

Lay was wonderful!!!!!

Chelsie and carmen were great. Very clean facility thank you

This the real Carmen handling customer service issues...😊

Thank you Lay and Carmen for your help and patience

Lay was super helpful and i greatly appreciate the kindness shown. 5/5

Great service!

Muy bien servicio de la señorita Carmen- muy limpio también

Great service from carmen she is wonderful. Thank you for helping me pick the right size unit and my packing supplies.

Muy buen servicio de Carmen edificio limpio. Muchas gracias

Muy bien servicio de la senorita Carmen. Muy limpio todo el edificio. Gracias

Great service

I used this facility for the last eight months and I would highly recommend. It is clean and well maintained. Lay and the rest of the front desk team were helpful and kind.

Buen servicio siempre. Gracias

My third time back to this facility Carmen is great always!! Facility is kept up nice.

Great service from carmen 😉 clean facility climate controlled.

Good service from the girls always. Clean facility always taken care of

Very good service from carmen. I store at another location but here is always closer to me and they treat me like a customer of their own. Thank you might consider moving this way.

Thanks Lay and Carmen for introducing me to the PS app. Property is nice and Clean.

Lay seems cool and helpful

Thanks Lay for helping me download the PS app!

I worked exclusively with Carmen on my Account, she was fabulous, patient, kind and understanding with all of my needs. She is a wonderful business Woman with excellent advise to all that contact her. Thank you Carmen ThomasLSimmons

Good service

Carmen es exceptional....siempre buen servicio hasta me conoce por nombre- estoy muy feliz que ya regreso. la propiedad siempre limpia y bien cuidada! gracias carmen

Thank you Carmen for the great customer service!

Lay is a wonderful customer service rep for Public Storage. She was very helpful, thorough and knowledgeable of the units and prices as well as insurance and use of the key. How to use access or gain access to the unit with the passcode, elevator use when open and after I loved her sweet persona very representable and kind but the most important thing was "patience". Which most customer reps do not have they rush through everything,, but she was very patient and took her time going over the agreements and such. A+ for service.. This is why I chose this particular Public storage facility. etc I love the widr corridors. I fetl very comfortable walking (with the walkthrough) and I was pleased with what I saw. Along with everything else the price was not bad at all. Thanks again Lay!😃 🌟🌟🌟🌟🌟 Ms. Michelle M. Crawford

Excellent service looking forward to moving in soon-very pleased with what ive seen. Carmen has gone above and beyond customer service she is just great at what she does. She showes me three units with no hesitation showed me what her facility has to offer. Exceptional service. Bye EXTRASPACE hello PUBLIC STORAGE!!

Great service helpful people

Carmen was more than helpful and provided me with very good customer service !!

Great

Clean, well lit storage option. Nice staff, Carmen in the front office has been particularly helpful. Highly recommend.

Great service thsnk you Carmen

The staff is amazing and the location is impeccably clean. Special shout out to Carmen and Lay for being so accommodating and helpful upfront.

Was a Amazing experience and they customer service and employee's are super nice will definitely recommend this location

Easy storage spot that has awesome customer service.

The most easiest and friendliest service to getting set up for a first time storage user. Lay was friendly and very patient answering all my questions. Couldn’t be any happier getting started.

Great Service from Carmen always. Its my third time back at this location always clean.

great service from carmen always glad she’s back. clean facility great covid regulations thank you

Needed some space to store my belongings and I had plenty of questions, in which, Chelsie assisted me immensely!! Very professional and helpful in the end.

First of Lay is very professional and very helpful. She answered all my questions and very quick. The facility was very clean and up to date.

Lay is super help me, did great job! Very clean and kind , very comfortable service!

First time here .the stuff are honest and very helpful thank u lay

The manager, Lay was very helpful in telling me how to secure a unit online and she helped me make a next day appointment to get the unit I wanted. The facility is very clean and conveniently located.

Had a great experience with Lay and everyone at PS!

Pretty cool overall. The prices are decent. The staff is great. The bathrooms are always closed for one reason or another. But when they are open they are clean. The hours are good. But know your leave by times. The Air conditioned facility is my most favorite part. Glad I chose this location rather than the closer one.

Lay is awesome!! Thank you for everything!

I’d been working on looking for a new place to store my things. Lay made me feel so comfortable and reassured me Public Storage was the best and only option. I appreciated the passion behind this employee! I wanted to steal her for my own business!

Lay is the best out of all the storages ive been too!

My experience with Lay was excellent! Quick and precise! Met customer's needs

lay is awesome! Great customer service

Lay did an excellent job!!

Lay is awesome!! Shes the best!!

Definitely the best experience I have had. Adaly was very attentive and answered all my questions! I would definitely recommend this location.

Adaly was a great help. So nice and patient.

Lay is awesome!

Upon arrival to the Rosecrans Location I was greeted and directed to where I needed to go by a youthful worker named Lay. She ensured that our process was smooth and orderly. Not to mention the facility was very clean and had a nice aroma when I walked In.

Great customer service from Lay she had great work ethics and her personality was amazing

Lay is the best. The service was prompt and the place is so neatly organized and cleaned. She was friendly and went the extra mile to make sure everything was done with accuracy and promptness!! Thank you guys!!

They impose additional services very well. For example, if you do not buy a lock from them, then your cell may be stripped. Do you want to make a deal with them?

Muy bien servicio muy limpio!! Buen acceso

Chelsie and Carmen are amazing. Thank you for your help! Very friendly and professional!

I’m all about customer service, and the front line staff are essential to the customer experience. Chelsie and Carmen are that... Essential assets!!! Professional and pleasant.

Love this place. I have been to many public storage places, but what separates it , is the service. I would rather drive here which is farther from my house, just because of it. The front desk person was courteous and helpful. It was a COMFORTABLE experience

Great service. 🙂

Great service

Chelsie and Carmen where both very helpful great service

THIS IS THE MOST CARING FACILITY I'VE COME ACROSS SINCE I BEEN IN CALIFORNIA. THE STAFF IS EXCELLENT AND HAVE BEAUTIFUL PERSONALITIES. I ENJOY COMING HERE.

The staff that run this store are delightful. Chelsie and Carmen helped me with finding the proper size storage unit and made the process simple and quick. Their friendly service will have me coming back. I will be sure to refer everyone to this location.

Great service from Carmen. Nice clean facility

Carmen was exceptional. Facility is really clean and fresh. Easy acces to my unit and parking space. Thanks Carmen!!

The staff is really nice and helpful , I just rented a few minutes ago with Alondra , very sweet girl.

Great staff! Andrew is very friendly and was able to answer all my questions.

The staff is horrible. Not helpful and no customer service knowledge.

Carmen and Robert were on it today. Very responsive. Thanks

Great clean facility. The girls are helpful. Thank you public storage

Very helpful and good customer service.

Amazing place, very clean, and employees are very helpful

I highly recommend this public storage facility. Chelsie W. provided excellent customer service. She answered all my questions and very friendly. The storage units are very affordable and the facility is very clean.

By far the cleanest and nicest storage facility around! Can't recommend this location enough.

This place is great. The ladies that work here are fabulous.

Bien service

These guys are amazing! Rebeca and Chelsie were super helpful and the staff is always so nice. We use for our business and couldn’t be happier.

Rebeca and Chelsie were absolutely amazing! Very friendly and professional. They made it so easy to rent a unit and went over all the terms to make sure I was comfortable with the process. They showed me multiple units and where the closest entrances would be. The facility is well kept and very secure. I would definitely recommend renting from here.

Carmen was very helpful and informative.

It's was okay. The people are awesome, great customer service, very clean environment, great deals, I just had one problem. They say a dollar moves you in. But that's not true. Its $24 dollars plus the dollar. First month rent is a dollar. But then they add an $11 dollar fee for insurance and a $22 dollar expense for a 19mm cylinder lock. So in total its $58 dollars all together. It's still a good price. But they can tell you over the phone. They don't, other than that its cool

I didn't have no problems with them. It was all good.

Rebaca was a great and useful person to get all my needs fullfilled

Nice place great services

Friendly nice helpful staff good customer service! Thank you!

Dylan was very helpful and very nice

Chelsie was very helpful .

Great service every time I come in to make a payment. Carmen is always friendly & even knows my name when I walk in. Mind you I don’t store here I store at another location. It always smells great & clean. Thank you

I want to thank Carmen for her excellent service and showing me the storage units. She answered all my questions to full understanding. I am very pleased to have chosen this storage building. Great area. Thank you

Rebeca was really helpful place was really clean.

rebeca is awesome + dylan is great at fixing carts

Great service all the time. Clean unit and facility

Rebeca was amazing, very knowledgeable and charismatic

I have been a customer storage of household goods in this facility on Rosecrans. The employees have been professional and helpful. The facility is clean, dry, and environmental controls are effective. The reason for my strong negative recommendation is the facilities and equipment offered to support goods transportation, logistics, access procedures, restroom access restrictions, and general support services are inadequate. I highly recommend selection of another storage provider. I very much wish I hadn't rented these units and will move out.

Great service! Katie answered all questions!

Thank you rebeca for an easy move in! Thank you Carmen for having the cleanest facility in the area!

Great service always, and extra clean. Thank you

Its okay

Great customer service! Great location, great experience! Glad I'm storing my things here...

Great, clean facility. Knowledgeable staff! Will helped me see what worked best for me, so I could make a decision and get setup. Simple and easy~takes all the stress out of moving your stuff.

Good customer service very helpful and great attitude katie was so helpfu

I rented a unit last minute and the storage facility was able to accommodate me on the spot. I was helped by the manager Katie. She explained everything to me nicely and gave me a tour. She was able to answer all of my questions and provided suggestions for any future “just in case” situations. It is my first time renting a storage unit and I’m glad I picked this location. I like how it is indoor and temperature controlled. It is very safe and convenient for a female like myself. I’m looking forward to renting from this facility.

Katie was great and super helpful.

Every time I come to make my payment In always warmly greeted & that is what I appreciate about this place. It is always nice and clean

Everyone was very nice and the place is new and clean.

Great excellent service by Carmen!! Clean & nice facility

Absolutely love the staff!!!! The facility is secure, clean and air conditioned 👍🏾 Just wish we had access to the carts after hours.... I definitely recommend this facility.

KATIE is the best, made my experience so much easier. An absolute joy

Ms. Katie was an awesome in assisting us with getting the perfect storage unit to fit our families needs.

Katie and Will were awesome

Great Customer service!!! I had Katie help me and oh boy her personality is one of a kind! She’s so helpful and goes through everything with you. Any questions you have she has an answer to. Definitely will be calling her for any concerns I happen to have or even to invite her to a carne asada lol She said I was fire but no honey, YOU are fire! Thank you Katie!

Very pleased with professional, courteous staff!!!

Rebecca and Will both did a great job from greeting once I walked in. To walking me to my storage unit. Someone spilled something two lockers away from mines i mentioned it and they got right on it and cleaned the mess. Both are people persons and make a effort to talk to you so the whole moment doesn’t seem dull when signing up.

Brandon and Carmen always give me the best customer service. They are friendly and act professional. I have storage in Oxnard but like Hawthorne best. My questions are always answered. Thank you Carmen and Brandon!!!!! 2 employees of the month for July!!!

We have been with this storage since 2010 and both Carmen and Will and the rest of the Staff have been very helpful and very understanding especially when my brother passed away on 04/01/2019 that I have to start cleaning out the storage, the unit and the surroundings is always clean and ac is always in good condition. I would recommend this storage facility to anyone who is looking for a place to store their valuable items.

It was a wonderful experience doing business with the Rosecrans staff.

Muy bueno

Came to make my payment after 6pm and Caemen was very nice and helpful.

Katie was friendly, polite and professional. She made sure that we did not forget anything.

Katie was such an amazing representative! I’m happy we chose to store our things at the hawthorne branch!

Katie was amazing and helpful! Wonderful experience moving into the unit! Thanks.

Nice frienly staff.beautiful rooms at reasonable prices.

Great service thank you Carmen. Super easy and clean

Had a great service with Carmen. She is the best

Customer service is awesome. Thank you Katie and Carmen you girls are great and always clean.

Came into this facility today to make my payment and was welcome by this pleasant young lady Katie Kelly. She’s always has this pleasant attitude that’s always eager to assist customers right away. I thank you for having a employee that’s so helpful & knowledgeable about your facility. Thank you Katie for all you do.

Happy happy happy

I had public storage for a little over 2 years and I have to admit, it was handy and it helped out a lot! The team on Saturday was real helpful, friendly and they had great customer service. If id go back to getting a storage unit, id definitely come back to this location.

Great service, great storage, makes for a great review rating!

Location is ok just need to get a motion sensor for front gate.

This facility is great, always clean and refeshing. Carmen is always very helpful. I woud recommend this facility to others. Thanks for always providing great service.

Great place!! Thank you Carmen for all your help.

Muy bien servicio y muy limpio gracias Carmen

We came here to rent out a public storage and Jaque was very helpful!

I am absolutely thrilled with the customer service from the staff especially Carmen she has made this process so smooth and easy! This is our second unit here we are pleased with this facility. Will was also great!!

Carmen was great! She explained everything in detail from accessing the facility to payments. Facility is really clean and it is climate control which is even better. Thank you Carmen for the great easy service.

Estuvo muy bueno el servicio

Every there was very nice and helpful thanks Will and Dylan for your help

The place is clean and is easily accessible, but it's not cheap. At these prices, one should be able to live there.

New and clean facility here! Literally the best crew! Jacque,Carmen, Dylan are doing an amazing job here❤️ thanks guys, we appreciate it

Fast easy service from Carmen

Jacques is for sure the best!

Servicio excelente y muy muy limpio!!!

Fast and easy service from Carmen. And very clean

Carmen is the most professional understanding employee who goes out of her way to help you out always!! Facility is always great and clean!

Jacque and Will at Public Storage help me and my family big time with helping to get our stuff moved out. They were very patient, caring and friendly! If you ever need anything at this public storage they are definitely the people I would talk to in the future if I have any issues!

Shout out to Rebecca & Jackie for making my experience effortless and fast. I was on a time crunch and made it out with time to spare thanks to their on point customer service.

Carmen was great! She moved me right in it was so fast and easy! Unit was cleaned and so was the property. A/C is even better! Thanks Public Storage

***COMPLAINT*** This location is absolutely horrible! The staff here is rude and disrespectful. Except the cleaning guy Will. I don’t know the employees name, just that she’s a Black woman with a bun. When I came in she was on the phone with someone else gossiping. I asked about renting 2 carts. I gave the ID and she stated that she would give me 1. I inquired why because they previously allowed us to use 2. I told her on my last visit they stayed I needed 2 IDs so I came in with 2. She replied 1 per person, I said ok, I’ll send in someone else. She said I’m only giving you 1. I said ok, I’ll send in the other person. She said no I’m not giving you another, people have lost keys so I’m only giving you one. I was like I said ok so I’m gonna send someone else in. She said they’re with you correct? I stated yes and then she said well I’m only giving you 1 and got back on the phone. I said you just told me 1 per person so is it 1 per unit? She said you’re not getting another cart. I tried to ask another question and she started talking over me then rudely said “Good Day”. I told her that talking over me wouldn’t stop me from asking questions and she stated that it wouldn’t stop her from doing what she was doing either. I would like to speak with someone at corporate.

I definitely recommend going to this Public Storage to anyone looking for a storage unit. With other different Public Storage around my area, I decided to go to this location and I’m honestly so satisfied with my visit. Rebeca, Jacque and Carmen were extremely helpful, their customer sevice was excellent and made sure I was well taken care of by answering any question I had about their Storage facilities. I recommend anyone to go this location, it is very clean and well organized, you’ll be well taken care of with great customer service, you won’t regret it.

I just want to give Rebeca a shout out... she was sooo helpful. This was my first time getting a unit and I had so many questions and she was patient and kind. I can’t thank her enough! If you’re going to this location, ask for Rebeca!

Mye was super great and helpful.

Great customer service I Love Bher Give her a Raise

Being my first time using public storage, I was not entirely familiar with the process. However, as soon as I walked in the front desk person (i forgot her name) was very knowledgeable and friendly. I felt comfortable placing my personal belongings in the facility. Why did I give the facility a 3 star then? Immediately after finalizing the storage unit I noticed there was a visitor for another employee in the lobby. Eventually, I ended up being parked next to his vehicle in the enclosed parking area - I was alone and it was getting dark while I transported my belongings into the storage unit. I felt very uneasy about this interaction. I immediately notified the front desk agent that helped me. Then I took down their license plate and description.

Mye Jasmine - I randomly came in to the branch on Hughes way. Mye and Jasmine helped me pay m bill. They were by far the two most enthusiastic and helpful persons I have ever experienced at Public Storage or anywhere else. I will come her and pay my bill from now on. Th is, Thomas Gregory Adams 2/10:29

Mye did an excellent service for me

Jacque is really nice 😊 and has a beautiful smile 🤗 Carmen is cool too😎

Wow this lady her name is Amber she's so Rude not good atention a Customer Service she's was so mean i Asking for imformacion for Space to Rent. And nothing no nicely wow she said is the manager wow please

Had an excellent experience and would recommend this public storage to anyone in need of a storage facility. Rebeca, Jacque, and Carmen made sure I was given a proper tour of the facilities and were eager to answer any questions I had. Their hospitality and excellent customer service, not to mention clean facility, is the why I would strongly recommend this public storage to anyone in need.

Jacque is extremely helpful! every time I come to check on my unit she has a very positive attitude and she always works really hard! Carmen was very helpful as well!

The staff at this public storage are great.Mieashia explained things very clearly and was very helpful!

Amazing Customer Service! I was kindly helped by Rebeca, Carmen, and Jacque who you can clearly see want to genuinely help you out in making the right decisions. They were so sweet and helpful. They went through all the information very nicely and made it very easy to understand. Also their property is really clean and well organized. I would recommend this public storage facility to anyone that is looking for public storage but really wants to be helped out in a great way, they really do care for their customers here.

Jackie Myesha Rebecca in Carmen awesome young ladys

Good service carmen and good fasility

Carmen Mieashia and Rebecca lovely young ladies working at Public Storage that really helped me figure out the prices of the storage. So I can possibly come back when it's not raining thanks for the help really appreciate it

Mye was awesome!

mieashia Jackie carmen

Jacque was amazing!!! She was quick and gave me the run down about everything. She was patient and kind!!!! I will definitely recommend this property to friends and family!!!

Great service from Carmen

Great attitude really helpfully will come back just bc of Mieashia

My parents and I were very happy with the location and service from Mieashia. Mieashia was very attentive and funny and made sure to find us a unit that was easily accesible for my parents to get access. Wonderful service and the location is clean compared to other Public Storage locations we viewed.

Mieasha was an excellent employee and very patient. I appreciated her service. Great customer service.

Nice customer service