I was completely impressed with the professionalism and customer service provided by Dylan. Appreciate him taking the time to answer all of my questions.
Facility is always clean and the staff is always nice!
great place! storage is clean and amazing service! the young man, Dylan, offered really accommodating option's and prices! will 100% be recommending this to friends and family. thank you once again for your service
Very helpful and friendly staff. It has been a pleasure working with you.
Great experience with the beautiful lady So nice so sweet Ms .Isabel very professional and polite thank you.!!!
Excellent customer service! The folks were very friendly and helpful! I feel like I got what I needed and I think that they're doing a great job! 👍 👍
There were two workers. First I was being helped by a female staff member then her male coworker took over. Don't know why that happened but it did. Neither worker showed me the unit I was supposed to rent which was very unprofessional. I don't know if it was intentional but there was two storage units across from one another available for rent and both units was open. Which caused a problem 🧐 the problem is I moved into wrong unit. Cameras are viewed at all times so that could have been avoided. No one contacted me. And when I complained I was told they refuse to rent me a storage space and would refund my money. Because I had no call from them and I saw they were unprofessional I asked for this in writing and they did not and have not gave me anything in writing and has not contacted me. They have my address as well as my phone number. They are very rude and very unprofessional and untruthful. Very disappointed and dissatisfied. You been warned 🗣️ Don't rent from them 😔
Dylan and Alejandra are awesomely AWESOME. My transfer went smoothly and they’re ALWAYS nice 10/10
Staff is very helpful with all the questions I asked. Most especially Isabelle. Thank you!!
This facility was very clean. I recommend it to all my friends and coworkers
Dylan and Nayely , they are The best people you have had in a long time.
I have 3 units for years.
I feel safer and the place is clean,they have a great attitude.
Feel free to call me.
Nayely has great customer service ‼️
Nayely has amazing customer service! Thanks for the help.
Had the best experience staff on point . Very helpful and thoughtful..thanks again Dylan and nayely. I'll be back thank you..
I normally try to resist buying a storage unit but I finally caved and it's been amazing.
Awesome place and Awesome service. Dillion and Erick through service.
Great customer service. Thank you!
Excellent customer service from Nayely.
Clean and reliable location.
Dylan and Nayely are the absolute best
Dyan had been sooo wonderful helping me-
His positive attitude and teamwork makes the dreamwork.
Very thankful for him!
Nayely I just met today and she is so wonderful, its the end of the day and she is as happy as the start pf the day. With her positive can do attitude she answered all my questions and helped me secure a better spot for me. Her customer service is A+ always ng w Dyan A+ you have a winning team team here 190th Gardena!
🌻🌻🌻🌻
Nieshia is always so happy to see me always greeting me with smiles and very helpful.
She helps me when I forget my code...politely reminds me my bill is due.
I enjoy coming into storage bc we always have a good laugh.
Public Storage needs more Nieshia across the country bc of her good attitude and happy personality.
Thank you for having fabulous employees like Nieshia!
🌻
Nayely and ALL the employees are great. I’ve rented storage here for years and I’ve had nothing but an easy and great experience.
Very friendly and helpful staff. Nayely has always been very attentive and kind. Property is clean! I’d recommend.
Over the past year, I’ve been using Public Storage for my storage needs, and the experience has been delightful. The premises are well-maintained, and the team is both accommodating and cordial. Recently, I had a billing question that was quickly resolved. Highly recommend!
Dylan has provided me with Great information on the types of storage unites they have and what they are used for. Definitely recommend this spot. Very kind and professional.
Came here today and this public storage is by far the best location & Dylan is very professional and helpful with all of the questions I asked him.
Great service! Had questions about getting a storage space and the front desk gentleman Dylan helped me out with everything I needed. Recommend this place.
Staff was very friendly from the start vanessa was very nice, and was clean
Dylan and Nayely are always very helpful and professional. Location is always clean, I'd reccomend!!
One of the best and friendliest staff I’ve come across. I feel like most places never offer and help or they have an attitude issue but every time I’ve called in or had questions they’ve always answered and gone above & beyond
I really liked the speed and ease of acquiring a storage unit; and the location is maintained well. However, I did not appreciate their random price increase. My rent for a 10x15 climate-controlled space was $263 a month. After just four months - not even coinciding with a new year - they raised the price to $336 - an almost 28% increase! I think they recognized the increased rate was excessive because for the first month with the increase, they gave me “$47 account credit… for being a valued customer” but it made me prioritize moving my things at my first opportunity (at the end of the 8th month).
I’d say overall experience was great, this location is well maintained and clean every time I visit. Great running into Dylan and the rest of team, very helpful.
The gentleman made the move in process so easy and quick. Would definitely recommend this place to anyone looking for a secure, clean storage space.
Dylan helped me rent a storage unit and his service was/is excellent!
I had the pleasure of being assisted with an issue in regards to my storage space. Luckily I walked into the office during normal business hours in which I was greeted with outstanding service by a gentlemen named Eric. He was very professional and was happy to assist me in navigating through the My Public Storage app and provide clear details and instruction with the questions I had. I hope that management appreciates Eric’s hard work and passion to deliver exceptional customer service. This kind of service is a rare find these days.
Thank you Eric!
Facility is always clean and Dylan and the staff there are always helpful!!
Staff was amazing!
Thank you !
The worst corporate and management I’ve experienced in 40 yrs of working in the industry as well as being a customer !
Rate hike at nearly 40% after the initial hike (the discounted first month of course it’s going to go up, then few months later in 2023 went up 40% pretty full all these facilities but when they did it again, if felt personal auto pay on time visited MAYBE 5 times in 6 months No trash left behind (these places will Hang you if you do and do NOT be there after gate hours YOU WILL BE LOCKED IN until AM. Still can’t believe how that is legal!! No meds and my kiddo and I nearly froze to death! No food But that was another place down the road these peeps not any better! Now I’m at Life storage so far so good and yes they went up on my rent after 3 months but it was at least reasonable $30 extra per month not 80!!Good Luck and contact me if you need help packing or unpacking that’s what we do Full SERVICE moving concierge co and pro organizing 15yrs going strong
Dylan was great, patient and efficient. Would recommend this unit and him specifically for excellent service.
Krystal and Dylan were Great
This is my first time renting a unit with Public Storage. I made the reservation online and visited the office to complete the rental process.
Joy, who was working this day, assisted me with everything from providing all the information/keys I needed, walking me to and from my unit and giving smart tips for safety and benefit. I was having an OK day, but Joy is one of those people who not only provides great customer service, but is personable and brightens up your day. To say the least, she was an absolute joy!
This location itself seems safe because it is inside a building. The storage units hallways are very clean, including the garage doors. When Joy walked me to my storage unit it was completely clean inside and out. The only thing that could be better is the cleanliness of the elevators, carts and parking lot. Overall, I feel good with my storage unit at this location.
*************
I’ve been moving things to my storage for a few days since receiving my keys, and Joy continues to provide great customer service. She is very helpful and kind.
Catt was so helpful and informative thank you so much for you so much for your time
I LOVE this location. I've had units in other storage companies and with Public Storage and none of them compare to this one. This location is always spotless clean and every time I'm there, I see a staff member cleaning around the property to keep it in a great condition. The staff here is always so friendly, organized, and helpful. Specifically Nayely. She's always going above and beyond to help me with anything and everything and every time she helps me, I leave the office extremely satisfied.
Staff is always helpful. Location is clean.
Great customer service, thank you Nayeli
Awesome experience, thank you to Crystal and Nayely for making the move so easy
Great service, thank you to a crystal, Nayely and Jordan
Very friendly staff Krystal has always been happy to help! Storage is always clean and spacious. Highly recommend!
Catt is amazing. The best customer service ever.she went above and beyond for me
She needs a raise and a promotion.
I had the most incredible experience with customer service at Public Storage in Gardena.
Dylan went above and beyond to ensure I was comfortable with my unit. He answered all my questions, and was very professional. I was amazed at how clean the climate control units were.
I value and appreciate, great customer service. It is definitely a five star.
Great job
The facility is well maintained and Dylan always provides excellent customer service
I love this facility! Very well maintained and helpful staff. Dylan, Thank you again for exceptional service, always. It is very much appreciated.
I want to let you know Rosa was helpful and patient with me
Great customer service and very kind agents. Highly recommend this Public Storage.
Great customer service!!!! Very clean place, and large units. Rosa and Dylan are the best , they are very helpful and keep a watchful eye as well!
Ms. Vanessa the employee was a real professional and her customer service was second to none. I recommend you give her a rise she is excellent!
I had the best experience with Dylan. I have never had anyone so professional. I appreciated all his help throughout my whole move! I am definitely recommending him to all my friends because of how precessional he was. Thank you Dylan for all your assistance!
Fast and easy set up. Really helpful staff.
Rosa was magnificent… Soothing to the soul… AND… she had answers…
Excelente servicio Dylan yRosa
NOBODY IS EVER YHERE OFFICE IS NEVER OPEN ITS 11 AM NOBODY IS THERE YESTERDAY NOBODY SHOWED UP TILL 10:30 BUSINESS IPENS AT 9 AM GO TO ANY OTHER STORAGE PLACE THIS ONE IS 0/0
My 5x10 unit, the smallest available and located on the very clean, less-traveled 3rd floor, is EXTREMELY expensive at $227 per month, mandatory insurance included. Very well-kept facility but after nearly 10yrs as a customer I might have to consider other options
Catt was so helpful and professional with assisting me with my payments and a late fee waived she is awesome
Went in to make my payment and Vanessa was so helpful. She helped with my rent increase. Very understanding and great customer service. Your awesome Vanessa.
I am very happy with the phenomenal customer service I received over the phone speaking with Catt she’s very knowledgeable and answered all my questions with ease thank you again for all your help
Catt was incredibly friendly, smart & very knowledgeable, professional and has fantastic customer service skills! I was very impressed with the ease and quick & exceptional experience I received (which I find very difficult to come by these days). Thank you Catt! for such a wonderful and easy experience!
I had the pressure of meeting and speaking with Miss Catt she is a angle and God sent she helped my daughter and I save our unit and personal belongings she was patient thank you again
Vanessa was great she helped with my move in. Great customer service.
Thanks to Vanessa for good customer service. I appreciate everything she helped me with good job. Thank you.
Adie and Andie are fantastic! The facilities are fantastic! I scored on a great deal!!
I'm a super happy customer!
If you're on the fence, DO IT!!
This will def set the bar really high if I ever move and look for another storage place....
DO IT!!!
**update :
My storage got broken into twice, along with a bunch of others.
Be careful with this area, it's targeted.
Always clean and a very friendly staff.
But had to move out when the rent went up twice and was over priced. To expensive.
I’ve been looking for a good storage place and this one has been the best one I’ve come across.
Cynthia was such a great help and very accommodating, especially when I had to upgrade! Phenomenal customer service and the location is pretty safe and comfortable. Happy with my experience so far!
Went to Public Storage looking for a reduced-size unit. I had leasing questions with Cynthia, the on-duty person, who helped me through the process of resolving the situation. She was very kind, knowledgeable, and demonstrated exceptional customer service. Keep up the great work and the CS standards up!
Just wanted to thank Cynthia for the great customer service and being very patient and understanding
Great costumer service Vanessa
Thank you Cynthia you the best
Loved it, closed where I lived. Cynthia was awesome 🙂
Thank you Cynthia for all your help moving in and making my move an easy transition. You rock!!
This facility is very clean and well maintained. Thanks again!!!
Cynthia help me finish my unit reservation and was very professional and helpful.
Thank you Cynthia very helpful !!
Vanessa was amazing!!!!! Thanks for your help!!!!!!
They are soo nice and helpful. Customer for almost two years and counting! !!! Love Adie and Maria!....11 YEARS LATER STILL HERE AND COUNTING HERE!!!2023!!!!
VANESSA
Vanessa & Iris excellent customer service above and beyond my expectations resolved my space issue with suggestions and insight for transferring for lower rates within my budget limit, I am truly grateful for Vanessa five stars .
Thank you Cynthia you were great! Excellent on helping me
Omg, the manager Valerie was a lifesaver!! At the last minute, close to closing time on a Sunday, I needed over 100 boxes of 2 different sizes and she went above and beyond making this happen for me. Not only did she get me all the boxes I needed, she measured them out to fit the gifts we had to ship AND she help me load up my prius. Which we weren't even sure if it could happen. She went total mom on the situation and loaded me up! Thank you for the great customer service!!!
Cynthia, one of Gardena public storage staff in 190th st was so helpful.
Great service! Pedro was extremely helpful and made my registration process super easy!
Catt was very helpful in my experience today! She’s been such a true blessing, and a beautiful person inside and out. She has provided costumer service above and beyond.
Thank you!!
Great customer service. Arlene & Vanessa was so helpful
Went to this public storage to rent a unit for the very first time. I had so many questions and the employee Vanessa helped me through the process. She provided me with exceptional customer service and was very kind throughout. She made sure I completely understood everything before I left. Thanks Vanessa!
Vanessa Flores was very nice and professional. And knowledgeable. She even got us to rent a bigger storage.
Vanessa is such a wonderful staff, very cheerful with customer and helpful in helping me out. She is a staff to keep. God bless you Venessa.
I went in to rent a unit with my mom. Employee Vanessa was very helpful, nice and had amazing customer service. Vanessa showed us a unit, which my mom rented. Building was nice and clean, overall Vanessa was an amazing employee, great customer service and you can tell she enjoys her job.
Arlene is an excellent manager. Great customer service experience. I want to thank her for always being kind and helpful. This is a busy Public Storage compared to one I was at in Hawthorne. Yet Arlene and staff make it worth it.
Chrissy and Vane were very helpful and did a great job of explaining the process. All was well.
Muy bueno, amplio y accesible espacio para carga y descarga . Excelente precio. Recomendable.
Arlene and Chrissy great customer service would recommend
Chrissy and Arlene are very wonderful staff, they are very helpful and I love their energy
Very friendly staff, Arlene and Chrissy we'll very helpful.
Nice new facility and well kept up.
Our unit was robbed at this Public Storage location. There is no video surveillance and it seems like it was an inside job since no other units around ours were burglarized (employees can look at our account info and see our home address is in a nice area). The employees at this location were not helpful at all and hassled us when we filed an insurance claim for the $6,000+ stolen items. We had to meet with the local police twice to document the burglary and gather fingerprints. Obviously we will be moving out our remaining items from this location as soon as possible. Try Extra Space Storage instead.
Para mí ver muy limpio y un muchacho que se llama Andrew muy amable
Since I moved my stuff into the Gardena Public Storage they've raised my rent three times and my unit was broken into and things were stolen. No one at Public Storage cares about my unit being broken into - they just keep on raising the rent... It's unfortunate that I'm paying them to have my personal belongings stolen.
When I signed up for this storage space at the end of 2011 it was the best deal in the area. I haven't priced units recently so I don't know if the price is still competitive.
I have a space on the 3rd floor. Sometimes I have problems accessing the elevator but it just means having to input my password 2 or 3 times.
The bathroom on the 3rd floor does not work - it has not worked since I moved in.
There are no trash cans available, either.
I understand Public Storage might be concerned about a) the customers destroying the restroom, and b) dealing with dumping problems, but isn't that part of the business?
Adie is the manager in the office and has been there since I began renting while all the other employees have come and gone. I fell behind on my payment and management cut off my lock so anyone could access my stuff and some of my stuff went missing. It is now 2022 and I've had this storage unit far too long. It would have been cheaper to trash everything from the beginning 🤷
Chrissy was great thank you for your Addis and prompt professional service with a smile made my day!
great service, very helpful staff. Really appreciated the service, and the guidance I received from Chrissy at the front desk. Everything was done quick and easy. Very grateful!
Arlene & Chrissy has always been a great help! Have been a customer for years and I’m satisfied with the service and property, they keep it well maintained. Thank you! Arlene & Chrissy has always been professional.if they are very approachable. Always friendly and always willing to help all the customers and I’ve seen them handle two customers at one time. That’s customer service. Had to add more to my review here.
Very clean, all indoors Is the loading unloading area is cool. The staff is courteous and very helpful.i have used public storage off and on for 35 years. Why do I go back to public storage because I feel that my stuff is safe there. Prices seem to be kind of high lately but so is everything else.
So far, so good!
The process of reserving a unit was fairly simple - I started it online and completed everything in-person. On site, Tatiana was very helpful with all the administrative tasks and setting up auto-payment.
The site itself appears well kept and secure. You need a pin (or the app) to access the elevator. There's ample parking outside and some inside, which is closer to the elevators. Our moving truck was able to fit inside. There's also multiple dollies available for use.
Nice stuff, management here is very good! Clean place!
I'm extremely happy I chose public storage on 190th to keep my belongings at. It has been so easy and I've had absolutely no problems since day one of moving things in, not to mention the incredible staff always willing to work with me and have been truly understanding (Chrissy & Arlene especially). Thank you guys for such a great experience!
Chrissy had a great attitude and offered great service
Chrissy’s funny and very friendly
Chrissy is so friendly and easy to talk too. Customer service is amazly outstanding
Chrissy & Arlene are great here. Customer is outstanding. Had to give these 2 a5 *
Arlene and Chrissy are amazing and able to transfer me to a bigger space and it was so easy to do and get done. These two girls are amazing and customer service is 200% on top
Arlene was very helpful and super friendly . Love the staff at this facility
Chrissy was an amazing helped out with all my quest during she's really nice and friendly gave some great advice.
Chrissy was a very good customer service person
Chrissy was amazing. Her customer service is outstanding... She is very polite and helped us get in the unit quick and fast..
Great staff, extremely friendly and helpful. Beautiful clean facility.
Thank you Arlene and Lance for the help! Got me a great deal! Nice property!
Rave review for Lance! Came here to transfer a heavy screen from my unit, but the elevators were down due to maintenance. Before I even asked for assistance, Lance offered to not only direct me to the elevator on the other side, but he offered to help load it onto the cart and into my car. Considering he was new to the location, he knew his way around the floors (it’s easy to get lost there with all the units looking similar). I haven’t experienced such attentive service at this location (besides Jonathan, who is also thorough and kind!), so it was really nice to be helped by an employee who genuinely wanted to help. I hope Lance stays so others can feel just as welcome. Thank you, Lance, for your kindness today!
Arlene provided great customer service. Arlene was very helpful the first time I came. Overall, they made my experience extremely pleasant and doubt it would've been the same without them. Seriously, they are thee best. I highly highly recommend.
Place is always very welcoming, and gives a proper feel of security to my belongings putting my mind at ease. The employee, Jonathan, was very helpful and informative.
Thank you Arlene! Very helpful!
Clean property. Arlene is great manager!
Thank you Arlene for helping me secure a unit, good job!
Been here for 3 years or more and have incurred higher rental charges on the same space each and every year!
Stated out at $125?/mo. Now. Its almost $160/mo....!!!!
For what? The space hasn't changed! Security hasn't changed! They don't provide any kind of service! But, if you spend too much time arranging your inventory, they will tell you so and advise you to leave!
That's right! They monitor your every move and what it is you're putting into YOUR STORAGE UNIT!!!
Oh yeah! They also MAKE YOU pay for insurance on your space whether you want it or not! Should your space be broken into, you better have receipts for everything stored or else you won't collect a cent from that $150+/year insurance policy!!!!
I’d like to point out Arlene and Jonathan are by far the most outstanding individuals I’ve personally had to deal with at any and I mean ANY storage facility. Let’s throw in the fact I live 300 miles away in Mammoth Lakes but grew up in Torrance and need somewhere to keep a lot of my belongings while I’m Up in the mountains working. Also I have bounced around to a dozen different places to store my belongings in the pat couple years and majority haven’t had staff near as respectful and reliable as these two individuals have been. I have many scenarios I could gone on about that explain what I’m talking about but bravo 5 stars indeed to the employees of the year not even month!
Great, first storage unit.
Office front associate Arlene was so helpful and patient!