Public Storage Self-Storage Units at 3750 Willow Glen Drive, El Cajon, CA

Excellent service from Jenny!!

I rented a 5x5 unit and found that the units latch was broken from previous break in. I waited 30 minutes for the employee to finish lunch then had to prove the unit was broken and wouldn’t lock. I was told the damage was from someone closing the door the wrong way even though the metal was bent the opposite way and there were crowbar marks on the side of the door. After that I was told I could use the non locking unit and they would order a new latch and replacement bolt that was also missing. I said that would not work and was told that I could change units for a fee. I paid and got the new unit, when I had finished loading my boxes in it I noticed the latch on that one had been bent back and the sheet metal that the latch goes into was damaged with prybar marks. I then noticed the whole wall had broken rivets from someone breaking into that one. Since this unit could not be locked and probably would be broken into again I went to the office to close out the unit and go elsewhere. Update: I was contacted by the Manager who gave me a full refund and said he would look into the security issues personally.

Had a great experience. Natasha took the time to explain all my options and made sure I understood everything I needed to know.

Amazing Staff, especially Sabrina she always makes my day. I live in an assisted living and I go to my storage unit to relax and get out of the nursing home environment. She always makes going there 1000 times better, thanks Sabrina.

Sabrina is by far the best manager there, great place and great service.

Sabrina is the best, very cimpationate, respectful. By far the best staff at any public storage.

Sabrina, at public storage is wonderful. Everything is so nice and clean. The pm is great. She is very helpful, very sweet. Any questions you have?She will answer without a problem.

Absolutely amazing and very helpful.

Is good service and honest

So far not good. No one ever on the property in the office. Waited in hold right now to speak with someone about our unit they said 15 mins, we waited on hold for almost 25. I hung up. No one answers the phones it's ridiculous already

Great service

Dawn is great! Every time I have had an issue, she is always very helpful and responsive. She has gotten me out of some jams with my unit door and is always calm, cool and collected! I really appreciate her assistance and patience!

DAWN, IS AMAZING!!!!

We got a storage unit at public storage and Don was absolutely fabulous. She assisted us and answered all our questions and was amazing.! Highly recommended!

Dawn was amazing and was very helpful in all my transition. From switching out of both of my storages, it’s always a pleasure to get help from someone with such a willingness to help. Thank you Dawn. 08/30/2024 Once again Dawn was amazing and helpful again with my upgrade on my storage unit, she’s always knowledgeable and helpful. A quick thank you Dawn 🤍

Great information and very helpful!

Dawn is great!

So my first day in and I had to unload a truck all by myself.. don't like how far back my unit is but thanks to Dawn if it wasn't for her letting me use her push cart I would not have been able to unload this truck and get it into the unit.. and on top of that I was dehydrated she gave me a nice ice cold water. So Thank You Dawn! For being such a kind person I really needed it that day ❤️

Dawn was super helpful and friendly. She was able to answer all my questions and give me a good rundown of everything.

I got a space from public storage. Dawn helped me and make the experience easy and answered all my questions. Was hesitate moving all my belongings to a storage unit but they made it easy and put my mind at ease. Would recommend public storage and Dawn to any friends and family. Thanks again and keep up the good work!!

Easy access. Clean. Modern. Can use phone app to open gate. Very well maintained. No randos hanging around. The manager, Dawn, was exceptionally helpful and made the sign-up process super easy. Couldn't ask for much more. I recommend this location.

DAWN VERY HELPFUL.... still

Rented a new storage unit good location and got great service from Natasha she gave me all the information I needed was very happy to be a new customer thank you

Natasha was very helpful and she gave me an excellent costumer service

Dawn she that best for heiping and Robert

Natasha and Jeremiah were extremely helpful with assisting us. We had to close out our storage and they went above and beyond to help do it all on time.

Dawn has been great! Very helpful and professional. She is a great asset to the company.

Yesterday Natasha at this location was very helpful in giving my wife and I a tour of various units while explaining all the details of renting a unit. We settled on the 7.5 X 10 size based on Natasha's recommendations and planned to use the link in the email to complete the rental. Today, Dawn called me to see if I had any questions and when I showed up at this location later, she was very helpful as well in finishing up my online rental, showing me the app and telling me how things work. Thanks to both these ladies! 5/20/24: Came into the Rancho SD location to rent a second unit and Dawn was behind the counter. She was very busy with clients but got us taken care of quickly and efficiently, while explaining the details of having a second unit along with the special sale details. Great job Dawn!

always say I will leave a review about something but don't. Until I lost my home and had to get a storage. I decided on Public Storage 92019, the main reason was not only how well maintained,clean,this storage was ,but an employee ' Dawn' Burgess, not only made me feel welcomed, and that it would be ok. I can tell you that amazing customer service was not just because she wanted me to fork out more money , it has been constant with her,when we see her she is always welcoming, and she makes you feel at ease no matter what!!! That is why I know my items are going to be secure and safe. They welcome you no matter how long you have been renting. Thank You Dawn Burgess, you have 5 stars in my world

We live out of state, and our son is attending college in the San Diego area. We needed a storage unit for the summer and after a Google search, I contacted this location. I was immediately impressed by the customer service I received. Dawn reached out to me after I had completed an online request and answered some general questions about the area and the property itself. Furthermore, as someone who has never rented a unit before, Dawn was incredibly helpful answering all of my questions about the agreement, insurance, and billing. Lastly, I was a bit nervous doing all of this remotely, but Dawn has been so easy to work with I feel comfortable that if any issues or problems were to arise during move-in, she will help me in any way possible.

Dawn was AWESOME!

The lady Dawn at the time of my visit did another of help and was very nice.

Dawn and Natasha have the best customer service offers assistance asks if you need anything or if you need anything always there for you Very polite while assisting their customers makes you feel welcome. 5 ☆Quality Service

Dawn's customer service is awesome! Thanks you guys

Very helpful, professional and prompt

I rented a unit at this location and had a great experience. I met Dawn who was very efficient by helping me pick the correct size, explaining the payment and cost options. The entire premises were very clean and safe. I strongly recommend this storage facility and most of all Dawn who still believes in providing customers with good efficient professional service.

Editing to add my recent experience. 3 years later. Dawn has been amazing in providing me service. She showed compassion and has always been quick to respond whenever I left a message with a question or concern. She's very knowledgeable and kind to those the use the storage. Thank you and thank you for explaining things to me as well. Three years ago: Great place. They have always been so polite. Sarah, (sorry if it's misspelled) helped me recently and i am very grateful for all her help and patience

Dawn is a great help several units I've rented. I've been to a few and this is by far the best service and facility.

Dawn in the office was very helpful and caring. She answered all questions I had promptly and any genuinely cared. I would definitely recommend this location

Dawn is a excellent professional and she is really great at her job, and she needs a raise.

I received excellent service from Dawn! She helped me get the materials I needed, and she had me checked out quickly. She even helped me get everything to my car.

Excellent service, quick communication, lovely staff.

Natasha was very helpful and nice thanks you so much made it easy

I just picked up a unit today and Don helped us out! Great customer service and attitude, and this place has good rates. definately recommend.

Dawn was fantastic!!!! very helpful I highly recommend this public storage and always ask for dawn

Dawn was amazingly helpful in helping us do a e-rental that was a real problem! It took her more than a hour to help us get the fall sale pricing. She’s a great manager!

Natasha was so helpful and professional. She was welcoming and really gave us great information regarding the correct storage space. She is an asset to Public Storage!!!

Dawn is an excelente and friendly help. Thank you 👍

Dawn is awesome !!!

Dawn was professional and helpful when I went into there to get moving supplies

Dawn is AMAZING!!!! She gave me a stellar customer service!!!

Dawn is awesome to work with. Great storage facility!

I scheduled an appointment online to view available units and the manager Dawn promptly called me to confirm the date and time. When I arrived Dawn showed me the available units and very thoroughly explained what was required as well as what to expect. She was very professional, attentive and friendly and made the whole process easy. I wish I could get this quality of service at more businesses, Public Storage you have a keeper.

Dawn was fantastic!! Made everything smooth to get a unit.

Dawn was outstanding in explaining the new way of entering with the proper cell phone use. Many thanks, Paul Dollard

Dawn was amazing and super patient with me while I measured units and determined my size. I got exactly what I needed and recommend both her and this location!

Dawn really helpful and really nice!!!

Dawn was amazing! She was super helpful and eased my anxiety about switching units by making the transaction easy. Dawn was personable and so nice! Thanks for all of your help!

Dawn was very helpful and very knowledgeable. She went over things step by step with the new app. Great customer service Public Storage!

So I was helping someone move into the storage unit today the lady Dawn who is working there stopped by just to say hi and check in and make sure everything was going as planned

Natasha was extremely helpful and thorough. Walked me through all the steps and was very informative.

I scheduled an appointment with Dawn. She was extremely courteous over the phone and in person. Upon arriving at the property, Dawn showed me multiple options ranging from price and size. Dawn was patient while I figured out what would work best for me. I must say, Dawn made a difficult decision easy. Thank you Dawn, you are the best

Dawn was awesome!

I came this afternoon looking for a storage to rent out and I dawn at the front desk was the sweetest person. She helped me out with recommendations with what would help me out better. I appreciated her so much for helping me and staying till I was fully prepared. she was sent from god. What an amazing person 🥹🤍

Dawn she is very helpful very friendly and she's awesome

Quick service Natasha was great!

Out of all the storage units my family and I have rented over the years, this one on Willow Glen in Rancho San Diego is hands down the best! It is clean, safe, the storage units are mostly drive-ups (which I love - no stairs, no elevators, no looking for moving carts) and most importantly, the facility is open until 9pm!! Dawn helped me today and she is delightful and seems like a very dedicated employee. So professional and friendly at the same time, I just had to write this review to praise her! Thank you, Public Storage. Please, just don't raise the rent! Just one suggestion: it would be great to get a senior discount if you're over 65.

Dawn was brilliant, she was customer friendly, high energy with and awesome smile. She's a keeper. Wayne

Natasha did a great job and explained everything clearly. Thank you so much

My experience at the public storage was good, very good excellent customer service, recommendation, a raise, thank you

1/10/23 EDIT #2: I was immediately contacted by Rob after noting the concerns below and I can say that Public Storage takes all comments related to the customer's experience seriously. He confirmed that a manager is in the process of being hired for this site, so I am confident that my recent experience related to my original edit is uncommon and unlikely in the future. I appreciate the prompt resolution. 1/10/23 EDIT to original review: I've left 2 messages to notify management that I've moved out of one unit (I had two) and have not received a return phone call. My account is showing as late and as far as I know, I'm being charged daily for a unit I moved out of. It appears that when a reservation is made, you are called quickly & multiple times until you come in a pay for the unit. When you move out, it's a different story and you can't reach anyone. They need to hire a manager for this site. I was told they do not have one. 1/8/23: I had spoken with several people throughout the week of my scheduled unit rental. And when I arrived we had a bit of a snag in the reservation. however, Allie went above and beyond to get the situation resolved as quickly as possible. She was very courteous and responsive to all of my questions and concerns. Due to this, I will continue renting from public storage and would refer them to others looking to store their items.

Crystal was very helpful

Crystal help us along we now have the gate app that we did not know about she was a big help

As far as self storage places go, this place ranks right up there. Easy to get to and nice and clean.

Rebecca was very helpful. Took her time explaining everything. The whole process was fast and easy. She is an asset to your company

Nice and friendly Great customer service skills. Bailey

She has been more than helpful

I was so impressed with Stephanie at Rancho Public Storage. She explained the storage rental clearly and was able to answer all of my questions. It's so pleasurable when the service is as thorough and professional as she was. She was knowledgeable and patient with all of my needs. Thank you Public Storage for hiring such a wonderful staff member like Stephanie.

Chantil is very professional and helpful the property is very clean I would recommend this public storage to anyone thank you chantil for all your help I greatly appreciate it

Natasha was very nice and took care of my business even interrupting her lunch break to do so. I appreciate her dedication. She deserves a raise!