Public Storage Self-Storage Units at 3750 Willow Glen Drive, El Cajon, CA

Dawn is awesome

Yesterday Natasha at this location was very helpful in giving my wife and I a tour of various units while explaining all the details of renting a unit. We settled on the 7.5 X 10 size based on Natasha's recommendations and planned to use the link in the email to complete the rental. Today, Dawn called me to see if I had any questions and when I showed up at this location later, she was very helpful as well in finishing up my online rental, showing me the app and telling me how things work. Thanks to both these ladies!

I came this afternoon looking for a storage to rent out and I dawn at the front desk was the sweetest person. She helped me out with recommendations with what would help me out better. I appreciated her so much for helping me and staying till I was fully prepared. she was sent from god. What an amazing person 🥹🤍

Dawn she is very helpful very friendly and she's awesome

Quick service Natasha was great!

Dawn was amazing and was very helpful in all my transition. From switching out of both of my storages, it’s always a pleasure to get help from someone with such a willingness to help. Thank you Dawn.

Out of all the storage units my family and I have rented over the years, this one on Willow Glen in Rancho San Diego is hands down the best! It is clean, safe, the storage units are mostly drive-ups (which I love - no stairs, no elevators, no looking for moving carts) and most importantly, the facility is open until 9pm!! Dawn helped me today and she is delightful and seems like a very dedicated employee. So professional and friendly at the same time, I just had to write this review to praise her! Thank you, Public Storage. Please, just don't raise the rent! Just one suggestion: it would be great to get a senior discount if you're over 65.

Dawn was brilliant, she was customer friendly, high energy with and awesome smile. She's a keeper. Wayne

Natasha did a great job and explained everything clearly. Thank you so much

My experience at the public storage was good, very good excellent customer service, recommendation, a raise, thank you

1/10/23 EDIT #2: I was immediately contacted by Rob after noting the concerns below and I can say that Public Storage takes all comments related to the customer's experience seriously. He confirmed that a manager is in the process of being hired for this site, so I am confident that my recent experience related to my original edit is uncommon and unlikely in the future. I appreciate the prompt resolution. 1/10/23 EDIT to original review: I've left 2 messages to notify management that I've moved out of one unit (I had two) and have not received a return phone call. My account is showing as late and as far as I know, I'm being charged daily for a unit I moved out of. It appears that when a reservation is made, you are called quickly & multiple times until you come in a pay for the unit. When you move out, it's a different story and you can't reach anyone. They need to hire a manager for this site. I was told they do not have one. 1/8/23: I had spoken with several people throughout the week of my scheduled unit rental. And when I arrived we had a bit of a snag in the reservation. however, Allie went above and beyond to get the situation resolved as quickly as possible. She was very courteous and responsive to all of my questions and concerns. Due to this, I will continue renting from public storage and would refer them to others looking to store their items.

Crystal was very helpful

Crystal help us along we now have the gate app that we did not know about she was a big help

Crystal is the best, her customer service skills are what the meaning is supposed to be. She was extremely helpful and knowledgeable...............Thank you Crystal...💯🤍

As far as self storage places go, this place ranks right up there. Easy to get to and nice and clean.

Rebecca was very helpful. Took her time explaining everything. The whole process was fast and easy. She is an asset to your company

Nice and friendly Great customer service skills. Bailey

She has been more than helpful

I was so impressed with Stephanie at Rancho Public Storage. She explained the storage rental clearly and was able to answer all of my questions. It's so pleasurable when the service is as thorough and professional as she was. She was knowledgeable and patient with all of my needs. Thank you Public Storage for hiring such a wonderful staff member like Stephanie.

Chantil is very professional and helpful the property is very clean I would recommend this public storage to anyone thank you chantil for all your help I greatly appreciate it

Natasha was very nice and took care of my business even interrupting her lunch break to do so. I appreciate her dedication. She deserves a raise!

Chantal was so great! My wife and I ran into a few snags while renting storage units and Chantal went above and beyond to ensure our needs were met and we were satisfied completely. Awesome customer service and best experience at any storage facility for sure! Thanks Chantal! You’re the best!

Chantel helped us with great professionalism and a pleasure to work with. Highly recommend.

Thalia is great and super helpful!

Fantastic service, great knowledge was able to answer all of my questions. Thank you Thalia.

Thalia was the best. She answered all my questions and had a lot of knowledge pertaining to each facility. She also keeps a very clean store.

I came in today for a storage unit but was sadly informed this location is full. Thalia was very nice and offered to look at nearby locations and was eager to helping me find a unit but, this is the closest PS to me and the one I prefer to store at. I told her I would check back in in a few weeks because I will not be needing to use it until mid November. But I admired her persistence and persuasion, thank you Thalia.

Helpful people

I have not been to the property yet, but if the excellent customer service that I have received on the phone is any indication then this place will be one amazing storage facility!. Both the initial reservation consultant (Laurie/Lorie) whom I spoke to and the property manager (Crystal) were more than happy to answer all of my questions and make sure that I had all the information I needed to make an informed decision on what would best fit my needs. I have never even been to the property and I already feel like a valued customer!

Great property good customer service would recommend to any one

Amazing customer service and my sign up process was quick and easy thanks to Chantil. The storage units are very clean and well kept!

Great service from Chantil.

Excellent customer service and friendly and thank you very much sweetheart Chantil

Absolutely best customer service experience I have had in a long time. Shantelle is easy to work worth, accommodating, and truly cares about her customers. Thank you so much for being awesome! Really don’t know what we would have done without you.😁

Chantil was very helpful and friendly. All the Public storage locations should have great individuals like this working.

Chantil gave great customer service took us to see our rental spot helped all the way to the end with great attitude and smile ! 😊

Sarah is very professional, courteous and helpful. And now, I am moving out 9 months later and still very happy with the professionalism and friendliness of the staff especially Bailey. If I ever have to use storage again I highly recommend public storage on Willow Glen in Spring Valley.

i just got off the phone with Bailey about my unit, and not only was she very informative, but she is very caring and has such a bubbly personality! She truly knows how to give great customer service! definitely coming here again

I had to store my possessions and needed a good facility in which to do so. This was a tough time in my life. Bailey helped me every step of the way, didn't rush me and was very caring and considerate. I feel my things are safe here, and the personnel are awesome!

Today I had the nicest encounter with Clo. She helped me with seeing different spaces today and how much space I would need for my stuff. I Can’t wait to start renting here soon.

Excellent experience. Sarah was awesome. So helpful and sensitive to my concerns about covid. She set a chair outside before I got there and brought the tablet outside for me to complete the registration. Great service from her. And the facility is what you hope for...clean, well-lighted, easy access, secure. Opening the gate with a phone app is a bonus. Very highly recommended.

I enjoyed the help over the phone, she was great but, her name is Sarah. Then when I came in person, it was different, it just felt short. I wasn't shown around only pointed to where location of unit may be and really didn't feel the customer service was good in person, I was disappointed. I only stayed for 3 weeks or so and found a better deal at another location and staff were more helpful in person.

Sarah was fast and very informative with everything I am not into computer devices and Sarah was able to dial me in the public store app! Outstanding service

Hana was the greatest. She answered all my questions and walked me through the process effortlessly. Easy to talk to and I highly recommend this location.

Sarah helped me with public storage AP. Great personal service.

5 stars for Sarah, I believe that was her name I was quoted a price online and she was able to reserve a space for me and showed it to me prior to the contract. I was on the fence but she was able to explain very thoroughly and in detail. Note: This location does require you to purchase a lock ($20) and monthly insurance ($15). Plus Admin fees is ($24). Monthly insurance covers $5000 in damages for $15 a month but I haven’t read to much into what it actually covers. But overall good experience.

Sarah was the best! She helped me find the storage unit that was right for me. Very patient and professional. Also assisted me with downloaded public storage app!

Personable and efficient.

LaRetha from Public Storage personally called me and helped me get a bigger unit to fit my needs. She was very polite, patient and helpful! When I arrived to unload, I met Sarah Schuster the manager and she so accommodating and pleasant. Couldn't ask for better customer service and a clean, well run storage.

I walked in on Wednesday the 30th regarding storage spots Sarah was very polite and caring. Her spaces were full so she directed me to other areas of public storage. Her office and area was very clean and she was well advices of the 6 ft away notice. I felt save and not concerned of anything.

The staff is so friendly and extremely helpful.

Sarah is very polite and professional

Sarah Schuster give exactly customers services she answers all my questions.

Sarah is amazing! Super sweet and helpful, you don’t get customer service like that these days!

Nice and clean. The staff was very polite and accommodating to my needs. Thank you Sarah for your service. Highly recommend this location.

Public storage in rancho is always very clean and well lit. Sarah is awesome! She is extremely knowledgeable, professional, helpful, and kind. Best customer service and storage facility!

Very clean and nice looking ....

BEST CUSTOMER SERVICE I'VE EVER SEEN at a storage facility!!! Laretha is AWESOME!!! I have a public storage here and she went out of her way, above and beyond to help me. She not only answered my questions and concerns, but showed a compassionate heart, AND made multiple trips in the hot Sun while providing customer service. She also offered me use of the complimentary dolly - something I was unaware of when moving in. Definitely an AMAZING team member. Hannah has a wonderful spirit and jovial attitude. When a unit I reserved online was given to another person before I moved in, she made sure to address not only the concern but also to make sure I was taken care of right away. She worked with me the same day to make sure everything was addressed and taken care of the exact same day, resolving the concern to the best of her ability. STAFF HERE IS AWESOME! You can't pay someone enough for their customer service! Storage wise: - Super Safe location (which is important for me, as I left another storage because it was not as safe) - Very Clean - Daily Hours to visit your storage are great too (6a-9p) Longer than I've seen at others. Definitely consider keeping your items here. My wife did about 5 years ago when we needed it, and it's still a quality storage even today.

First time here. Had trouble with the gate code (operator error) lol. LaReha was already coming out the door to help. She was extremely helpful in showing me not only how to open the gate, but she then walked (while I drove) to my storage unit to make sure I was able to access my unit with ease. LaReha even made me laugh a few times. Great job Public Storage for employing great folks who care and are cheerful! It was quite refreshing! p.s. Thank you for making my day, LaReha!!

I forgot my gate code and stopped by the office where I was greeted by Hannah for help, she was very friendly and even reminded where the unit was on the map she’s awesome

I received excellent customer service from Hannah. She was very informative regarding the different units and she gave us a great price!!

Public Storage is a safe and clean storage facility. Hannah is very curious and helpful, keep up the great service and attitude!

My husband and I received excellent customer service from LaRetha recently. She was very helpful, and followed through in an efficient manner!

LaRetha is an amazing person very polite and friendly, was a pleasure to meet her.

Hannah was very friendly and excited about her job and was very helpful helping us find our unit and paid great attention to our needs. She quickly returns calls and helps solve any issues

Came by to ask some questions and the girl working was very polite and informative. Although I’m not ready to rent until early next year, I will be definitely coming to rent here. Thank you!

LaRetha was very helpful

Very nice storage, LaRetha was very helpfully and very nice recommend this place a lot.

My friend and I received excellent service from manager Sarah at public storage and we are to San Diego I would highly recommend them thank you

Very clean place and very friendly staff! Highly recommended 10/10!!

They are the best storage ever.

Its been a great experience at this location very nice ! sarah and hannah. They keep this place so clean no bugs i would highly recommend THIS place!

Sarah helped me and my family out with great service property is very well kept and clean, I love the long access hours for the property. Definitely will recommend to family to friends . Thank you Sarah

I met Sarah very nice helpful and is very knowledgeable. I couldn't get my lock to fit she was up there at my unit right away. The place and my unit was very clean .I didn't see any bugs. The climate control was nice and cool. I am very happy I choose public storage and would recommend this place to my family and friends. Thank you Sarah for all your help. ❤

I was storing at this location for a very long time. The facility was very well kept and clean very friendly staff Sarah and Hannah!

Sarah was very helpful Excellent

I walked in today and Sarah helped me to get a 5x5 storge unit and she was awesome. It was quick painless and she was very informative.I Highly recommend this public storage.

Hannah is very helpful and sweet. I always see her working hard on the property, cleaning doors, and mopping. I look forward to seeing her every time I stop by. I’ve been a loyal customer for years now and I’m so thankful for the customer service provider by employees like Hannah. Thank you!

Sarah was great

Great place. They have always been so polite. Sarah, (sorry if it's misspelled) helped me recently and i am very grateful for all her help and patience.

There workers specifically Sarah are very accommodating and helpful by answering the questions that I have.

This location is very nice and clean. I didn't see LaRetha today, but last time I was there she was awesome. It was so nice and helpful that LaRetha brought us a furniture dolly. Thank you 😊

Very clean, Sarah is wonderful very safe!

Sarah did a very nice job with me

Would recommend this place, the units are air conditioned and the floor is really smooth which makes it easy for sliding boxes. Hannah in particular was very helpful, she guided me to my mom's unit and helped me get the old lock off.

Great service and help. Easy set up. Hanna was huge help!

Hannah is the best she’s so friendly and a hard worker Sarah’s great too

Sarah was very helpful

Hannah was great! She made the whole process easy and quick! What a great price on the unit—by far the best—and I checked several! Highly recommend 😁

Great staff LaRetha was the best !!!! We were going to look at different places this was our first stop and we got one here just cause she was so awesome !!!!!!

Hannah was super helpful. She explained everything so well and was super helpful!

Hannah did an excellent job checking me in and helping me make changes to my reservation! Great experience!

I wanted to say THANK YOU to Manager HANNAH for always helping me whenever I called with questions. She was always super nice and with GREAT customer service skills. Thank you again!!!😁

Really great customer service two thumbs up for Hanna ..

LaRetha was so pleasant and helpful. I really appreciate her kindness and assistance today. Excellent location and employees

LaRetha gave the best customer service while I went to pick out my storage unit. Very helpful and professional.

I had a great and helpful experience with the staff member LaRetha she helped me make the right decision for my storage needs she was very knowledgeable and seemed to really care about my needs. Would highly recommend Public Storage because of the care that was taken with me by LaRetha.

Laretha was a great help to us. I am so glad that I chosen PS. She is very professional and polite, she real needs 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟. God bless you all!

I've been a loyal customer for over 5 years primarily because of LaRetha and her exemplary customer service. I can be a pain in the butt, she never stresses, keeps smiling and still goes above and beyond!

Great customer service! LaRetha was funny and very helpful.

Looking to move out a town, wanted information on storing my things, the lady was very helpful and very knowledgeable, excellent customer service. Thank you Larethia for all you help.

Laretha was very helpful and informative, will definitely be back!!

Great customer service! La Retha helped me with all of my needs of getting a unit!

Hannah was amazing, she showed me my unit and explained everything thoroughly and wasalso able to keep great conversation! Thank you so much

Completely satisfied with the storage facility!

Incredible service, and courteous customer service. Hannah made the move in to this storage place phenomenal! I definitely recommend this place to anyone!!

Excellent customer service! La Retha was very personable and kind.

Hannah is the most wonderful, patient, kind, smart, beautiful, intelligent employee ever! I love coming to Public Storage to see her. Thanks Hannah!

LaRetha gave us the best service possible would highly recommend this place

Hannah is the best

Thank you LaRetha for your incredible service and friendly personality! Outstanding customer service and we will be sure to go back whenever we need another storage!

Great storage unit. Everybody that works there is very nice and helpful.

Very clean well maintained facility. Laretha was very helpful at the front desk. They always take good care of their customers.

Service was amazing Ms. LaRetha was very respectful and helpful. Answered all the question I had. I will definitely be using this public storage unit again.

LaRetha was so polite and so helpful with everything! Answered all of my questions, and even saved the day when the vehicle I was in to move my household goods’ battery had died and don’t have any jumper cables! Not all hero’s wear capes!!

LaRetha is the most helpful person I every seen at any public storage her customer service is outstanding she make going to storage a pleasant

Got everything we needed. Excellent service!

Thank you Hannah for making my day. Your knowledge was very helpful to me. You’ve made a stressful day into a great day. Thanks for your smile and excellent service.

Shout out to the management at public storage here in Rancho San Diego.I Have kept my baby grand piano here in the climate controlled storage for over 3 years and I'm super happy that my baby grand is in excellent condition. Everytime I have come I've been greeted by an employee with a smile and always willing to go the extra mile. The managementhere really knows how to take care of their customers as well as their employees and you can tell on the service that you get here. The place is very clean and very secure I have never had one ounce of doubt with my baby grand here if you're looking to store your stuff somewhere short or long term I will definitely recommend them to you.

LaRetha was very helpful I appreciate her

If you come during business hours and the door is closed, it just means they are showing someone a unit and they lock the office doors when they do this. Just be patient and someone will show up soon. I don't have a storage unit here but I know someone who has a storage unit with a Public Storage in Los Angeles. They are going through some rough times so I wanted to pay for their unit. I went to my local Public Storage and dealt with LaRetha. She was extremely helpful, kind and understanding. She processed the payment for me, made sure I had a receipt since the receipt is usually emailed to the unit holder and she went out of her way to try to help me figure out if it would be possible to pay for a lock at this location and be able to have the person in LA pick it up at their local Public Storage unit. Unfortunately, there was no way I could do this. But LaRetha made several phone calls to try to help me and see if we could figure out a way to make it possible. Thank you LaRetha for going out of your way, to try to help out. Your kindness and fantastic customer service is greatly appreciated!!

La Retha was awesome, she made our move stress subside by providing excellent service. She was very caring and professional. Keep up the great work. Thanks bringing our water to the car 😆😆

Best customer service I have ever experienced. La Retha is unbelievably helpful, so pleasant and very knowledgeable. She is a breath of fresh air and absolutely turned my day around. She walked us around the property and made sure we understood everything while signing the contract. The workplace needs more people like her!

Such a great experience :) La Rotha was so helpful and very edjucational. Nothing was left out of the explinations and i feel great knowing my stuff will be here :)

LaRetha was very helpful

Are the storage units open tomorrow on Thanksgiving?

Laretha was great. Nice units and clean. Really happy with this storage.

La Retha is absolutely fabulous. Exceptional customer service, very personable, friendly & knowledgeable. My best experience ever with a company.

The property is managed very well, clean & safe. Le Retha was great! She explained in detail everything we needed to know about public storage. 5 star customer service & we would recommend it to anyone looking for self storage.

Very informative. Polite and friendly.

LaRetha was very helpful 5 star service

Great prices. Laritha was super nice & helpful. Would recommend because of her, 10/10. Thank you!!!

I went to Public Storage to pay my storage fee, and was greeted by the employee named LaRetha. She is quite friendly, and does her job very well. I paid via personal check. And in no time, the check was processed, and my receipt was in my hands. LaRetha loves to talk about deserts available in stores. She recommended a banana pudding, recipe by soul singer Patti LaBelle, available at Walmart in the refrigerated section. I will check it out. I give a 5-Star rating.

LaRetha was incredibly easy to work with and made everything quick and easy. She took plenty of time to show me around and make sure I knew how to get in and out of the complex. Super easy and professional. Highly recommend!

LaRetha is so Helpful she’s the only reason I keep a storage here even though I live in downtown

Hannah was fantastic and so sweet! You’re lucky if she’s here for whenever you may need anything!

La Retha was awesome from day one. She showed my son and I our unit in the pouring rain, and always held a professional and fun attitude. The facility is very well kept and very clean, she takes care of this place and her customers. Should we ever need another storage unit, I’ll be coming here. Thanks La Retha 👍🏻

Laretha was very helpful with answering my questions. Didnt need a storage at the time but will be back

LaRetha has helped us out so much since we have gotten our storage unit. Can honestly say we are so relieved we chose public storage because she has been so friendly and helpful I don't think any other place could compare. Thank you again!

LaRetha was extremely helpful. She walked me through everything and made the process very easy

My experience was excellent! Laretha provided the best service, she was vert helpful. I would highly recommend this Public Storage Location to anyone looking for storage. Thank You Roxanne

La Retha was the best! Had a small reservation, but she had an upgrade at no extra charge. She was kind and very professional. Made me feel more confident in my decision. Thank you queen!

Public storage was so awesome!! Thank you so much. I walked in there tired and depleted. The young lady behind the desk was friendly and more so accommodating to my needs. She gave me a great price, great service, explained all the rules and amenities. I couldn’t have been happier when I left. Thank you for putting a smile on my face! I recommend public storage to anyone needing a storage.

Hannah was very knowledgeable about all questions and concerns that I had. I was in and out of the office in about 10min which was great. Willow Glen Public Storage will be my go to storage from now on.

LaRetha was very helpful when I came in to purchase boxes! Great Personality!

HANNAH WAS DA BESY. LUCKY TO HAVE HER ON YOUR TEAM

Hannah caught me out front and took care of an issue immediately. Thank you

If there was an award for customer service I would give it to LaRetha. She was extremely polite, patient, helpful and made sure I had everything I need and even brought me a cart to unload my items.

How much is the monthly fee?

LaRetha is the Best

I've had two units at public storage for 2 years. As the face of Public Storage, LaRetha is a real asset. I usually see LaRetha the 1st of each month when I pay my rent. I have always found her to be personable, helpful, and knowledgeable with a good sense of humor. I give LaRetha a 10 star rating!

Laretha gave great customer service very friendly and helpful

LaRetha & Jermaine were so wonderful, it’s rare to receive great customer these days, but they exceeded my expectations!!! Thank you so much LaRetha & Jermaine for your amazing personalities and wonderful service and hospitality.

What time do the gates close

LaRetha was great and took real good care of us

LaRetha customer service was excellent she is very knowledgeable informative about he job. She went over and beyond helping me with the details. She deserves to have a raise base on the information and courtesy she provides to everyone.

LaRetha has made my storage experience amazing! Always friendly reminders about payment and a fantastic attitude. Very satisfied with property maintenance as well.

LaRetha was very helpful appreciated the Service

Truly exception service in every regard.

Just got a unit. I normally don't do reviews but LaRetha was great and deserves to be recognized for her excellent service.

Juanita was awesome, she made sure we had everything we needed and even gave me a big ole cold water because it was so hpt out. Such a sweet one.

Juanita was a good representative very friendly and knowledgeable. She was able to assist me with getting some insight on the storage unit. Definitely will rent from public service again thanks to her!

Juanita helped with everything i needed

Great service

Great Customer Service. Juanita provided top notch customer service by answering all questions and seemed knowledgeable and confident in her work. Give her a promotion.

Awesome customer service with Juanita. Hands down. Thank you for all your help!

Juanita is awesome! She was very helpful and care and answered all my questions.

Juanita was really helpful setting me up with a unit.

I appreciate the customer service that I was provided with today, all thanks to LaRetha. She patiently helped me choose which boxes that would be best for me and even gave me some helpful packing tips. Thank you LaRetha & Happy 4th!!

I was pleased with the way i was greeted at the door with a big warm smile .from the time i got to the storage to the time i left i was made to feel apart of a family, thank you for hiring LaRetha she,s the best .

Site manager was great, nice clean facility

Natasha is always helpful and professional

Natasha really helpful and really nice!!!

Laretha was amazing checking me into my storage unit! Her warm personality + customer service was top notch. She even catered to my two boys and kept them entertained while I signed paperwork which made things go smooth + quickly! Thank you for making a stressful moment less stressful for me. Appreciate the great service.

Natasha was so helpful and very professional. Thank you for great customer service.

Laretha was excellent!! You need more like her!!

LaRetha was very helpful in getting us set up in our storage unit and made everything super fast and easy. Would recommend more to store here!

Very accommodating

La Retha was very helpful guiding me about about purchasing a storage unit. Very polite and great service. Hope all is well in life and environment.

D'Angelo did an amazing job.

Natasha did a awesome job very polite nice smile

Natasha was amazing!

La Rheta was extremely helpful and professional. Went above and beyond to ensure my move went smooth.

Laretha is a very kind and efficient person, it is clear and precise give you information, I am pleased to know that there are still this type of workers in San Diego

LaRetha was Great

LaRetha was very kind and gave me a tour of the available size units. The facility looked very clean & secure. I got twice the space size for the same price i was paying at different facility down the street.

We've had an excellent experience at Public Storage on Willow Glen Drive. LaRetha gave us great customer service. She was very helpful and knowledgeable. It is apparent she shows pride in the company and doing an excellent job. She's a great representative for Public Storage. We'll gladly do business again.

The attendant was super professional. The facility is nice and clean. It seems very safe and secure. I liked my over all experience renting there.

LaRetha was super helpful, personable and very polite as well as professional. I would definitely recommend others to rent here.

Laretha is definitely a great help taking care of us. She process us very quickly.

LaRetha Was amazing for us she did everything in her power to make our moving out easier. Her communication was amazing as well as her positive and upbeat attitude. I went in having a bad day and bad experience and she not only fixed my issues but she also made my day better. Thank you LaRetha.

LaRetha was very helpful

LaRetha was funny & helpful.

LaRetha was extremely helpful and friendly

LaRetha was a breath of fresh air! Polite, welcoming and patient made this experience stand out from any other with a public storage location. Would recommend to a friend!

The service was great recommend this place

Best manager LaRetha! Extremely friendly and helpful. Absolutely love this storage. I suggest for anyones storage needs.

I had a great experience setting up my storage.. Really helpful

So convenient. Affordable prices and very clean. Rachel was wonderful and very helpful! I'd recommend this place to anyone.

Not good! Changing rates whenever not a good place to store

Rachel was a huge help in getting our unit and was amazing to deal with!

I have been with Public Storage for years and Rachel, the property manager, has made is such a great experience. The property is always clean and they are very helpful if you have any questions.

Rachel was very helpful in finding me the correct size boxes for my item she is very nice keep up the good work Rachel

LaRetha was very friendly and helpful. She even went out of her way to entertain our toddler as we toured the facility and filled out paperwork. Nice, clean and spacious storage units with lots of security measures in place.

do you have car storage

Rachel did great

Rachel was awesome!

Rachael was efficient and takes pride in her work. The facility was spotless . Awesome service

Excellent service by Rachel. Very happy to find this place and is super acesable. Rachel answered all my questions and the property has good access hrs.

Rachel was very pleasant and helpful I left with no questions! I would definitely recommend this facility to anyone. You'll definitely know what you're getting and you just might leave hungry!

Great customer service! Rachel was very friendly, helpful and efficient! Happy with the facility!

GREAT SERVICE, ANGEL HELPED ME A TON. DEFINITELY RECOMMEND THIS PROPERTY!

Rachel was very helpful. Gave us useful information answered all our questions.

Rachel has alway being helpful and friendly. Has a smile for the customers and mskes you feel welcomed. Excellent employee. Thank you

Rachel has always been so helpful!! I love this location and she’s a huge part of way. Thank you so much Rachel!

sizes of storage aveliable?

Rachel was awesome she showed me the right space and was very happy clean facility and the AC saved my life from the devil's butthole.

This place is awesome we have been storing our unused furniture here and very happy with the environment and staff. Rachel is super friendly and helpful she went above and beyond to help me! Definitely recommend this storage place. Thank you Rachel for all your help:)

Rachel is great and very helpful!!! Friendly customer service too!!! Can’t find that many at storage unit rentals these days with device like this place. THANKS

I have had fast and excellent service today thank you so much

Rachel helped me out quickly, efficiently, and was very friendly.

Rachel was helpful and recommended the best supplies for moving. Thank you!

Rachel was very helpful and had answers to all of my questions. Thank you so much!!!

D'Angelo assisted me with an issue I had on my storage space. He was had a calm and professional demeanor and made the transaction one where he was respectful and also answered any questions I had. I recommend D'Angelo with superb customer service

Anthonette was awesome and provided all the info we needed to make a good choice for our unit. She was great!!

Anthonette helped get me into a perfect unit today...she is very knowledgeable and walked me through the simple signup process. Her customer service skills are definitely on point....thank you very much!

Great customer service from Natasha. Very professional, great facility, great price.

Anthonette was absolutely amazing! She helped me out with getting my unit so quickly that I truly loved the experience which I initially thought would be an arduous task. 5 star treatment!

Super awesome experience.

D'Angelo thank for your service.

D’Angelo provided us with excellent service.

D'angelo was very helpful and made my renting super smooth I suggest ask for him

Excellent facility, very clean and D’ Angelo was very informative and detailed in helping me find the right unit. Highly recommend!

D Angelo was very informative and help glad I came here for storage

Rachel was awesome from the first phone call this morning to schedule the appointment till move in. She's super kid friendly and nice. So glad we are renting here.

Rachel is awesome and so helpful. Made moving in a breeze and moved out too. Will definitely recommend this location to others.

Store was open after church on Sunday, which was very convenient for my payment. D’Angelo took my payment with a smile and was very courteous and patient in answering my questions. I will come back in the future.

Great customer service, Rachel was very informative and I got a great deal on the 10 x 10 space!

I walked in the office and Natasha was very helpful and found me the right size space thanks public storage!

Rachel was extremely helpful and competent . Service was friendly and expedient.

Always clean and nice quiet storage.

Storage very secure. Had the unit for 1 year and there were no lroems and the staff was very friendly. Application with Rachel was easy and when we moved out D'Angelo made. Heck out quick and easy. Give them a try.

very nice pleace and safe

What a pleasure to work with Rachel! Awesome!

Rachel is friendly, organized and so easy to work with!! She found the perfect unit for my needs. And the units and the property are super clean and organized. Very Highly recommend.

Rachel has been extremely helpful getting me a new unit. Extremely friendly and professional service along with a great facility.

Rachel was very nice and very friendly.

great experience raechel was very helpful with me

Rachael was helpful and respectful

Awesome place to be great service. Rates are reasonable very clean

Rachael is great! Super friendly and easy to work with! Clean facility...would definately recommend.

Carry good service

Professional service and clean facility. The staff was very polite and kind.

Worked with D'Angelo was a great experience helped with all my questions.

Had a wonderful experience working with D'Angelo. Very helpful and patient, answering all our questions. Thank you!

Bianca is great! Clean units, good service, close to home. Edit 10/2017, many thanks to Rachel who has great customer service and I look forward to seeing her each month when I come in to pay for my space. She is amazing!

This place is awsome. They are nice and courteous, work well with what you need. Rachel is amazing she explained everything to us and helped us through the whole process. I highly recommend this place and if you can get Rachel to help you, your experience will be great!

My visit at public storage with Andre Jackson was awesome he displayed the highest level of professionalism under a busy work load being the person on site. His ability to multi task is outstanding definitely deserve 5 stars.

Amazing customer service, thank you Angelo

I came in to Public Storage Rancho San Diego at the last minute. I received outstanding customer service from Rachel. She made easy in order the proper size of unit in store and maximize space and save money. Outstanding service.

Rachael made process fun and fast. Very professional and answered all my questions.would definitely recommend this place.

I have moved 3 or 4 times in the last two years and i can assure you that this place is one of the best storages ive been so far, there rates are great and cyndy the storag manager is the friendliest person ever, she explains every thing so well and very helpfull in giving all the informations you need. I loved this unit

Rachel was so helpful in our moving process. She explained the storage rental very well and made sure we were happy with the unit size and location. The location is ideal as far as security and convenience go.

Rachel has been absolutely amazing! Made the process easy and painless. Definitely recommend using them.

Rachel gave me the best service ever... She showed me the exact unit that I needed facility super clean and good security....

Rachel was awesome... She is the real storage expert... And the ac in the office is amazing!!!

Good service. Rachel made my move in fast and painless.

Expensive

Rachel was great!

Great location. The property is clean and offers great access hrs. The properry manager made my move in painless and fast. Thank you Rachel!

A little over priced for the area

Rachel was so helpful and made our move-in as easy and as fast as possible!

D'angelo was a cool cat . Informative , nice courteous . Well done !

Cyndy was absolutely awesome!! Very friendly and helpful, the absolute best!!!

Rachel was great! Super helpful and extremely friendly! :) speaks Spanish!

Deangelo was very helpful and considerate!

Received great customer service from D'Angelo. Was very helpful and had a lot of patience with me. Would definitely recommend this location.

Cyndy was awesome

I have never seen a place with 12' X 30' for such a reasonable price., AND the first month is $1.., Hells to the YEA. Please excuse my French👌🏾 Shelsey was wonderful., thank you for being so friendly and helpful! 🌹

Rachel was awesome, helpful, and patient Update 2/15/17 my dad wanted to help my grandma get rent a space and use the online special and so reserved a space online using her bame and his phone number. The lady working there today (not rachel) said she can't allow any specials because my dad used his number to reserve the space for her. She even admitted that it is better to lie to them so as to recieve better deals and treatment! Not very good to treat customers that way.

very helpful staff

Shelsey was super helpful and got everything done for us in minutes. Most painless storage process I've been through. Place is clean and very secured.

Rachel is awesome, everything went smoothly, very easy process. Happy to find this location.

Rachel and Shelsey were so nice and helpful. They always recieve us with a smile and a sincere hello.

Rob the district manager was really helpful, all smiles and you can see he really loves his job.

Staff has always been helpful and friendly . Nothing but reasonable. Definitely would recommend!!!

Amazing customer service, I was greeted and assisted by Shelsey she made the entire process quick and simple. The property is very clean and secure and they have great pricing I definitely recommend.

Super friendly and helpful staff!

Great place good prices very secure

The people you have working here are very help and Personable. I would recommend this storage place to friends and family.

Shelley was very helpful, attentive and professional. This is the second time using this location and will keep coming back. Very clean and organized. Highly recommend this for your storage needs.

Rachel was a great help in finding the right storage unit for me and the facility is very clean and we'll kept

Shelsey was so sweet and courteous making sure we understood all of the paper work and terms of service. I Would definitely recommend this storage unit to anyone. Make sure to keep her around my husband and I really like her and her positive attitude! :)

Great service by shelsey and very helpful

Shelsey helped me sign up for my unit. I was able to get a really good rate on my unit and she explained everything very well.

Rachel is the best representative of your company. I have had other encounters in the public storage realm, and by far she has been the most professional , kind and jovial of anyone I have come in contact with!!

Awesome customer service, shelsey was so awesome and friendly. I wasn't expecting to get such a great deal but I did! Thank you for the good service. Glad to be doing buisness with a good company with such great workers !

Rachel was a great help... very friendly!

Very professinal. Rachel was awsome, I would recommend this place at anyone.

Rachel & Shelsey were AMAZING!!! So helpful and caring, like family. I would highly recommend to anyone :) thank you so much ladies!!

Very helpful and convenient

Very helpful

Rachel was great getting all needs taken care of is a professional manner. Customer service was amazing !

Shelsey was very helpful and quick through the whole process of getting storage

Marcella was very helpful, service was fast, in and out

Marcella gave fabulous service recommend this location

Marcella & Carlo were great to work with. I also liked the hour of operation.

people are friendly and space is adequate but very expensive for what you get. I have a 10x15 and pay more than others with the same space.

Patty was very helpful ,fast, and recommend Sovina whom took very good care of my needs

Met with Wendy, she is super sweet and helpful. Walked me through the facilities, went out of her way to get me a unit that was closer to the door to the outside for convenience, outlined each part of the contract concisely so there were no surprises (and will be none along the way), very friendly and helpful. The facility is clean and neat, in a convenient location, lots of room to drive up close to wherever your unit is, I can't say I was looking for anything else! :-) One thing to note, they have their own cylinder locks for the units so don't worry about buying a disk lock or what have you, you won't need it.

Wendy was informative, professional, and courteous. Friendly and efficient service.

Went to many different storage places and finally found a great one here at public storage. Marcella was very knowledgeable to all of my questions with excellent customer service! Would most definitely recommend to family and friends.

The Property Manager "Wendy", was more than happy to answer any questions as soon as we walked through the door. Her attitude was very friendly and professional. As soon as we solve the storage unit space it was more than clean and welcoming and secure. I would recommend this place to anyone of my family and friends. Wendy was more than courteous and helpful. Whereas to other places I had looked at the same day were very disappointing in comparison. Definitely give this place a shot. PS thank you Wendy for all your help

Great service! Wendy and Sovina were a great help! Public storage does everything to make sure they're customers are happy and satisfied! Thank you!

Great facility.

Wendy was of great assistance, like I've never received here at this location in 10 years. Highly recommended this location. Wendy was truly outstanding with customer service.

I was helped today by Cassandra and she is great. She answered all of my questions and made me feel more confident with my choice. Thank you so much for your help.

I had a great experience and great service done by Cassandra. Look forward to doing business again in the future.

I was really satisfied with the service given by Cassandra

Public Storage is open at 6am and closes at 9 pm. Those before and after work hours have not only been a wonderful experience, but the feeling of accommodation has been greatly appreciated. I was attended by Jennifer who was informative. She explained the terms policy very well and answered most of my questions s before I could ask. She gave me all her attention and made me feel important. Thank you so much for your services, I am greatful to be able to store my belongings with you all. And again...thank you Jeninfer for making me feel important, and giving me the feeling that my belongings are safe.

Great service very friendly and very informative on information needed

Customer service excellent.

Cassandra has been helpful here at Public Storage. Kudos to her for a job well done.

Awesome. the lady was loud and clear for my needs.

We have used this place off and on since they built it. My parents did too. In the latest instance we need some temporary storage for a few months and they fixed us right up. We bought some boxes and tape here too. Very good facility, clean, organized, easy access. When we no longer needed the space after six months it was very easy. Prices are good. If we need a space in the future this will be the first place we will look.

Hi this is yvonne watkins and I just want to say that the service is excellent news always ability to get to MySpace and I have no complications and when I have questions they're always answered so if you're looking for the spot then come on over I'm well thank you

Great customer service. Clean & safe environment

Great check in process!

Jennifer provided great customer service. They rates are fair and the facilities are clean.

This past weekend I went into the Public Storage on Willow Glen, I was meet by Jennifer who was very nice. She showed me were my unit was at. The property was well kept. This was the first time that I have rented storage and she was very helpful with answering all of my concerns. She also told me how I needed to protect my belongings while they were in storage. I would recommend Public Storage to any of my friends or family that should ever need to store any items. Jennifer is very good at what she does and is very knowledgeable.

Buen servico exelente comunicacion con la clientela

Great experience, every time I come in she is very attentive to my needs and concerns. Thank you!

Jennifer is simply outstanding! This is one professional who really knows what she is doing!

Had a good and nice service. Recommend the service.

Awesome service...great people!!

This storage facility is the bomb, the units are very clean,management is very helpful thanks guys

I was helped by a professional young lady named Cassandra, the service was fast, the facility is clean, well maintained and secure. I wouldn't hesitate to lease another unit should the need arise.

Exelent service,the property is well maintained

We transferred goods from a larger to a smaller unit and received good help form Jennifer

Jennifer was very helpful at answering all my questions and got me a Nice Storage Unit At a Great Price!!!! I Would definitely recommend this place .

Good customer service

Excellent facility, well maintained and superb customer service

Miguel was helpful and patient. He helped me get my paperwork done quickly but explained what I was signing. Very friendly and detailed.

Rick did a good job he really nice an helped me out answering all my questions

Bianca was very helpful and informational. She even took time out of her day to stay after hours and get me into a unit

Driving in from Florida to move into my PS here in San Diego and Bianca was friendly and a pleasure to work with. She made everything so easy! Thank you Bianca for making this transition so smooth!

it was excellent, informative , and friendly with a smile the whole time

Natalie and Bianca are the best representative we have dealt with at Public Storage

Natalie did a great job and then what are you now

She was quick and efficient with helping us pick our unit.

Bianca provided exceptional service with my move in. She was quick and efficient. A very pleasant young lady. Thank you!

Yaaaay! Shes great! :-)

Natalie is the bomb..quick and efficient. Got me in and out quick★

We had the best service! Natalie was great! It was easy and quick getting set up. I would recommend coming here.

0 Natalie was a great help in helping me to decide what size of wardrobe box I needed. Really enjoyed talking to someone who know what materials a person might required! Excellent associates are hard to find, this is individual is should be a keeper!

Awesome service, thanks Natalie!!

Bianca is so sweet and very insightful. Thank you

Natalie was sweet and provided me information and answers to all my questions. This is a company that should definitely be considered for your moving needs! :)

Upon walking into the office, we were greeted with a warm friendly smile from Natalie. She was very helpful and detailed. It's great to come across great customer service.

Natalie was awesome!

Natalie was absolutely outstanding very easy smooth quick process. Lopes

Natalie was awesome! Super friendly and helpful. Facility is very clean and well maintained. Definitely recommend.

.Natalie was AWESOME!!....her assistance was AMAZING!!.

I came in to see a size of a unit the other day I had no idea what I was getting myself into Bianca was the best very helpful and kind she was very patient and kept a huge smile on her face:) my husband sent me to get a space and she gave me all the info I needed I will be coming back to rent with her and I hope to see her soon

Natalie was amazing. Very professional and courteous. I'm glad I choose this location.

Bianca was amazing! Went the extra mile to help us, she stayed after to rent us a unit.

Great service natalie was excellent. Always friendly and welcoming

Natalie was excellent

Natalie gave us good service

Natalie was awesome. Very informative made the buying process simple and stress free. Clean facility easy access location

Natally made my check out smooth and easy. Public Storage was easy to use and they have long hours to access the storage units!