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Public Storage Self-Storage Units at 1247 Sweetwater Road, Spring Valley, CA
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
One-time $29
admin fee applies.
-
5'x5'Online only price$ 45/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 45 /mo $ 90Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 62/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 62 /mo $ 124Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
5'x5'Online only price$ 62/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- near door or elevator
$ 62 /mo $ 124Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x5'Online only price$ 109/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 109 /mo $ 138Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x5'Online only price$ 129/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 129 /mo $ 163Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 134/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 134 /mo $ 268Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x15'Online only price$ 141/mo
Large 10'x15'- ground floor
- inside unit, rollup door
$ 141 /mo $ 282Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 143/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 143 /mo $ 198Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
5'x10'Online only price$ 148/moSmall 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 148 /mo $ 188Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x10'Online only price$ 149/moMedium 10'x10'- ground floor
- inside unit, rollup door
$ 149 /mo $ 207Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x15'Online only price$ 153/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 153 /mo $ 306Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 174/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 174 /mo $ 242Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 175/mo
Large 10'x20'- ground floor
- inside unit, rollup door
$ 175 /mo $ 250Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 175/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 175 /mo $ 250Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x10'Online only price$ 198/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 198 /mo $ 275Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 245/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 245 /mo $ 350Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x25'Online only price$ 280/mo
Large 10'x25'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 280 /mo $ 400Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x30'Online only price$ 287/mo
Large 10'x30'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 287 /mo $ 410Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies.
Nearby Self-Storage Locations
Self-Storage Near Spring Valley
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See what fits in different storage unit sizes
Storage Near Spring Valley, CA 91977
Self storage units in Spring Valley are located just north of Jamacha Road on the east side of State Route 125.
Small Storage Units Near You in Spring Valley
Golf storage is a popular option in our affordable 5x5 storage units. Avid golfers can tuck away clubs after a round at Bonita Golf Course, which is just a few miles away for convenient dropoff and pickup of your golf bag. These handy storage rentals are about the size of a large closet and useful for all kinds of organizing projects. Hikers who frequent the nearby Dictionary Hill trails or the Sweetwater River Trail can keep all their gear in one of these small storage rentals.
Kempton Street Elementary School families and neighbors looking to declutter can store all their recreational gear in a 5x10 storage unit for fun at Sweetwater Lane Sports Complex, Spring Valley County Park, Sweetwater Summit Regional Park, and days spent at the beach. Behind the athletic equipment, bulky toys, and beach supplies, you can pack in holiday decor, off-season attire, and other rarely used items.
Medium Storage Units Near You in Spring Valley
If you are expecting a new member of the household or renting your place out short term, a 5x15 storage unit will hold two rooms full of furnishings. Bike storage fits nicely in these long storage rentals after a long ride on the Lake Murray Bike Path.
Small businesses along Sweetwater or Jamacha roads running out of room can free up workspace or tidy customer-service areas with a 10x10 storage unit. If you are sharing a place at Jamacha Village townhomes or Spring Villa Apartments, store your duplicate furniture in one of these square storage rentals to keep common areas as uncluttered as possible. Retiring to Helix Vista Senior Apartments or just downsizing? Store furniture, mirrors, decor, and clothing here while you decide what to keep.
Large Storage Units Near You in Spring Valley
Able to accommodate four rooms full of furnishings, a 10x15 storage unit is great if you are between apartments, building an ADU, or just want to clear out the garage. These hefty storage rentals can accommodate long kayaks, canoes, and standup paddleboards along with your fishing and camping gear.
Homeowners throughout Spring Valley and La Presa planning a remodel can store five rooms of furnishings in a 10x20 storage unit until the project is complete. If you are just moving to Spring Valley, store the contents of a three-bedroom home in one of these large storage rentals while you look for your new place.
For even larger renovations or if you are relocating from a bigger house, an extra-large 10x30 storage unit will hold seven-plus rooms of furnishings. These hefty storage spaces are about the size of a two-car garage.
Storage near 91977 includes indoor climate controlled storage units and select outdoor units with drive-up access in a wide range of sizes. Just look for our Public Storage Orange rollup doors for self storage close to Sweetwater Lane Sports Complex, Spring Valley County Park, Sweetwater Summit Regional Park, and the sprawling Spring Valley Swap Meet.
We serve the surrounding communities of La Presa, Jamacha, Bonita, Rancho San Diego, Lomita, as well as Spring Valley, Lemon Grove and La Mesa. Spring Valley Public Storage has plentiful climate controlled storage solutions to meet your residential and commercial needs about 11 miles east of Downtown San Diego.
When too much clutter piles up, take advantage of our eRental program to book a contact-free move-in.
Find additional storage near 91977 at 8016 Broadway, Lemon Grove CA 91945 and 5950 Federal Blvd, San Diego CA 92114.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 1117)
Deceptive Pricing & Poor Customer Service
I’ve had a frustrating experience with this storage company. I reserved my unit online, and Jennie was very nice when she helped me complete the contract in person and select the unit. Before signing, I specifically asked Jennie about rent increases and was told "they are not done very often and are very small - no more than $10-$20."
Imagine my shock when my rent was raised by 50% in less than three months. After I complained, I was told it was a mistake and the rate was adjusted back. Then in June, I received a 10% increase, which seemed reasonable given I had stored my belongings there for 6 months. But when I went to pay for July, my rent had jumped again—this time by over 30%.
I spoke with Carlos, who was rude and dismissive. He said the company could raise the rent whenever they wanted. I reviewed my contract carefully, and while changes are allowed, it clearly requires 30 days’ notice—which I never received.
To make matters worse, I’ve reached out to the district manager, Rob, multiple times, and my emails and telephone messages have been completely ignored. It's disappointing to be treated this way when trying to resolve a legitimate concern.
The rent increases are excessive, the communication is terrible, and the customer service is even worse. The lack of transparency and poor customer service reflect deceptive business practices. The way this company operates is misleading and dishonest and I do not recommend storing your items here.
They are charging people by the mouth I stared out at 56$now it's a 100 and something I'm going in
The district Manager rob goes above and beyond for his customers he’s very helpful thank you !
Carlo and Jonathon were a great help
Thank you 5☆ if you ask me.
Amazing service! Carlos and Linda was kind, efficient, and really listened to my concerns. Everything was handled quickly and with care. Thank you! I had a great experience with the customer service team. From the moment I reached out, Carlos was attentive and professional. He took the time to walk me through my options and ensured everything was resolved in a timely manner. It’s rare to find that level of patience and courtesy. Thank you for making a frustrating situation easy to handle!
Carlo and Linda were very helpful and explained everything clear good customer service
Linda, was amazing! Great customer service. She was knowledgeable and had a great personality. My experience was wonderful!
Thanks to Carlos & Christian who gave excellent service to me today at the Spring Valley location. Very knowledgeable and super kind and helpful!!!!
Linda was the most helpful person for everything. She helped me with my discount, my storage size, and gave me great recommendations on my move. If you need something ask for Linda 😮💨🙌🏽.
Natasha and Carlo were great! Easy and fast and affordable. Can’t beat that!
If you’re in the area looking for a storage unit this is the place to go to hands down. Carlo will get you right! He took the time to help my wife and I get into a 10x10 with a really good price at the time! Thanks bro!
District manager rob helped me out today as well as Carlo and Linda lots of help 100/10
Rob the district manager is very helpful every time . Spring valley is the best public storage location . Always somebody is at the office when we need it
Carlo y rob district managermuy amables muy buenas condiciones muy limpio wow gracias 🤗
Customer service was 150% by Jenny and District Manager Rob!!! Both were quick and efficient and listened to my concerns! They were fast to resolve my concerns. Winner winner chicken dinner
Muy buena atención al cliente por parte de Carlo
I want to recommend public storage for your storage needs in sweetwater rd in spring valley this spot is very nice and clean and the manager Carlo has great customer service is bilingual and is very helpful all around I had a good experience in this place hope this helps someone looking for a storage , public storage in spring valley in sweewater rd is the place 👍🏼
Natasha was very helpful and patient with us while we tried to open the account! Kudos to her!
If you're in the area, I highly recommend this location for your storage needs. It's extremely accessible and the staff is incredibly friendly. Linda and Carlo were on-staff as they helped me find a storage space that would best accommodate my things. Linda took the time to help me tour a few open storage spaces so I could make an informed decision. She also helped me find the best deal for the storage space I needed. She was so kind and helpful! 10/10 experience.
Arlette and Carlo were very helpful and patient had a smile on when i asked a million questions. Thanks guys.
Upon my arrival I was greeted at the door
By arlette and carlow who helped me with everything I needed and went out of there way to Accommodate. Me ur team over they are asom and very respectful I did not expect the amount of Hospitality. From ur team thank u for hiring good people
Very satisfied with staff Carlos was extremely helpful would recommend others
05/20/2025 los jóvenes tienen una actitud positiva, un excelente servicio al cliente un ambiente agradable y dan una información completa y detallada a cada pregunta recomiendo el lugar 100%
Principal hablan perfecto español
Great service . Very friendly and helpful
Carlos es un excelente persona, tiene muy buena actitud para tratar a la gente, nos sentimos muy bien con el servicio, muchas gracias.... ⭐⭐⭐⭐⭐
Carlo was an amazing help today and the help not only helped me but helped my family in a difficult time!! Will not forget his hospitality and great customer service!!
Mark and Carlo were incredibly helpful in getting us set up with a new unit! They went over our options and had us set up in no time!
Bank hours doesn't work well with storage places to much of a hassle using a code for every door
Thanks for the best service
Great facility, very clean and well run. However, I have a closet sized unit there and my rate went up 2x within a year of being there which is ridiculous for the size unit I had. It went from $95 to $155, again in the span of a year, no real explanation for why besides a brief email telling me my rates went up. Looking to move once I can find another place.
**Edit: bumped them up a star bc the staff there is great with customer service however still the prices are excessive.
Arlette was very knowledgeable and extremely helpful. The property was very clean and secure.
Great service from Natasha and carlo thank you! Will be coming back!
Been a customer here since august with no issues. Natasha and rob was a huge help today with accessing my unit due to the loss of keys and needing a new lock. They worked really fast to help me out. Again, no issues since being here for nearly a year. Just exceptional staff
Great service
Arlette and Carlo where amazing. They took their time to answer all my questions
Carlo & Arlette the most amazing location. They were both very helpful in everything that I needed. Thank you very much!
Carlo And Mark Excellent Service in providing storage information and pricing… I will definitely use them again and again.
Great service 👏
Great help and very informative. The guys at the front mark,jonathan, Carlos was helpful and answered my questions.
Renting a storage unit at this location was an incredibly smooth and efficient process. Arlette was exceptionally helpful, kind, and informative, ensuring I understood all the policies and procedures at Public Storage. Her professionalism and friendly demeanor made the entire experience stress-free.
One standout feature was the mobile app, which significantly enhanced convenience. With just a tap, I could access my gate code, open the gates, check facility hours, and even see who was authorized to enter my unit. Arlette took the time to guide me through the app’s features, making sure I felt comfortable using it.
Over the years, I’ve rented from various storage facilities, and while this location may not be in the most ideal area, the welcoming energy of the staff made all the difference. Arlette’s attentiveness and commitment to security reassured me that both my belongings and personal safety were a priority. Overall, a great experience!
Carlo and Arlette were very friendly and great customer service
Arlette was very informative on helping us pick the perfect storage unit! The facility was clean and very easy to access the gate and our unit.
Went in to rent a storage and the employees Carlo and Arlette were very professional and helpful!! I would definitely recommend this location to anyone!!
Jennie was the best, she is very patient and accurate, this place is very clean and convenient location. Thanks jen
Excelente servicio por parte de Jennie, muy recomendable el lugar y limpio.
10/10
Great customer service. Jennie is awesome.
Very speedy and straightforward and kind and hospitable
The storage facility is clean. Elevators are easily accessible. Plenty of parking behind a coded gate. The facility is open until 6pm so be mindful of that. Flat-bed carts are available for use- bring your driver's license to the front desk to check out a cart key.
Keep in mind the individual facility itself does not implement the rate changes. I found this out when I went to the front desk because I was receiving rate increases every six months. Talk to the front desk personal if your monthly storage unit rate increases too much.
Jennie was absolutely wonderful and helpful. I was able to get my storage unit in a matter of minutes! Very professional and a wonderful experience altogether.
The young lady that waited on me today at a 12:47 Sweetwater Road Public Storage was very knowledgeable very nice and helpful thank you.
Jennie is the best person to help u set up everything
Jennie had excellent customer service.
The staff needs more customer relations training
Jennie was absolutely amazing she guided us and made everything smooth
Jennie was very helpful.
Great experience made it easy for me to get my storage. Highly recommend to go there Jennie is the best
Great service ! Great people working here ! Jennie was excellent I highly recommend to come here
Great service
Jenny was a great help setting me up with a storage unit. She even found discounts for the rental fee.
Do not rent at this place, they raise the price whenever they feel like it, please rent, there are other cheaper ones with better services.
The Public Storage Staff of Arlett, Linda, and Natasha are the best. They were very knowledgeable, friendly, and sincere in helping you select the right unit for you. They answered all my questions about the rental agreement and made sure you understood the process. The pricing was great, and the facility and location is clean and secure. The staff treated and looked out for you as if you were a family member. No regrets.
Amazing service!!
Jennie is THE BEST. Helped me with getting everything set up and was so sweet. Thank you for your help!
Good service. Friendly.
Great customer service all the way through. Arlette was of great help, she explained the whole process, helped me with the app (and explained it to me), and walked me to my unit even though it was really busy. I appreciate how I was taken care of and I highly recommend this location.
Jennie was so helpful getting us set up in an appropriate sized unit. The whole team is great. Thank you.
Jennie had such a great customer, she went beyond our expectations, she personally took us to the storage and explained the whole Process. Always willing to lend a hand whenever we go over to the storage.
Jennie is amazing she is so attentive to her customer she IA always so happy and flamboyant thank u again.
Jennie Is awesome 👌🏼
Really good storage and easy access 👌
Todo bien super cool gracias Jennie
Jennie is amazing every thorough from start to finish. Excellent communication and customer service give her a promotion
Jennie is as amazing she is always so friendly and always willing to help thank you so much
Jennie was good she helped me with my app took me to my unit thank you for the great service
Thank you Jenny! Great customer service
Jennie was wonderful! Very helpful and hardworking! Highly recommend it!
Great service
Jenny was absolutely wonderful! Thank you for being so kind!!!
Excellent Service!!
The one complaint that I have is that they offer first month rent at no charge..I was not able to store my belongings until January 31 due to time limits. I received my invoice and I felt that my first month would start on February 1 but when I received my invoice I was not credited with a free month.i emailed the company and never received any response.
Linda was exceptional!
Arlette was kind and courteous. Great unit and clean facility.
Great customer service.
Public storage was a great way to keep our things safe while we were in between homes. It was super easy to set up an account, never had any issues while accessing our unit and Jennie in particular was very helpful when it was time for us to move everything out! 🙏🏽
I visited 1247 sweet water PS and was hoping for a $50 rate, I was told $89 but Arlette stopped me and asked me to go online and check the rates. I ended getting $58 for my monthly and was very pleased with getting close to what I was comfortable paying monthly. Arlette and her mother customer service was ⭐️ ⭐️⭐️⭐️. Thank you.
Amazing costumer service, very welcoming !
Definitely recommend!
Arlette and Linda helped with extra effort to concisely explain all the nuances with my 5x10 storage unit. Priced very competitively and all steps for the move in with locks followed well and in order. Arlette and Linda are highly recommended for their customer service skills and Public Storage Spring Valley rates very well as 5/5 stars all together!
Jennie provided great customer service. Very fast and friendly.
Jennie was very very good, she was very good and efficient, patient, and very knowledgeable, she made what started to be a hard day much better with her great attitude. I’m glad I went with public storage I recommend this place to anyone who needs help finding storage thank you Jennie.
Clean and convenient location.
Great experience
Jennie is great!!! Going about and beyond to help gets us set up with a unit for our move tomorrow. Would definitely recommend this location.
Jennie was the best and made my move very pleasant. Best storage in Sand Diego!!!
Jennie is amazing!!! Thank you!!!
Awesome sauce!!! Wonderful customer service!!!
Jennie and Arlette were extremely friendly and handled my new account very professionally
Jennie & Arlette were great! so appreciate all of their help great & very friendly
Arlette is very helpful and thorough. Renting a room was easy. Thank you.
Awesome customer service and always helpful and professional.
Jennie was great to help me with my storage needs. She was very nice and efficient. Please recognize her for a job well done.
Very helpful. Thanks for everything!
Service was excellent, smooth, and knowledgeable. Was set up with my unit quick and easy. Thanks
I’ve have used this Public Storage before Arlette and Jennie never disappoint us with their professional attitude and spirit i highly recommend them both for without them my move would have been impossible they are a credit to Public Storage Company that you so much
Very great people, clean environment, communication is phenomenal!!!! I wouldn’t change this storage for another. Employees make people feel at home! Love this place 😊 ⭐️ X5! (Arlette, Natasha and Jennie)
I have to start by saying that all the girls who work here are amazing. I have never had an issue on the contrary they are always more than helpful. The facility is always clean. Highly recommended
Jennie was absolutely amazing, I was lost had no idea what to do, she went through the process as easy as can be, she made everything easy and stress free, she was very knowledgeable of the app,
the facility, she made me feel at home.
Tasha was great and very informative. Smooth process and knowledge. Look forward to working with her and the company in the future and now.
Wonderful customer service, pleasant to work with.
Thank you!
Very helpful on both times I've came in. Awnserd all questions and helped with choosing the right unit
Great customer service. Friendly staff. Always clean! I highly recommend. Arlette is awesome @ the front desk….she is always willing to help.
Arlette is awesome friendly great personality
Has been a pleasure renting here at spring valley. Arlette customer service is amazing, every time I come in she greets me with a smile makes me feel welcomed. Thank you will definitely recommend.
Very informative and positive attitudes everywhere. Answered all our questions and made us feel very comfortable renting here. Will definitely recommend to those looking for a storage!
Jennie was very attentive and kind and was able to help us find the perfect space for our needs. If we could give her 100 stars we would.
great customer service!
Very good customer service from Arlette she made my experience smoother and plesant
Good customer service very helpful
Gracias a las señoritas jenie y arleth por recibirnos con una gran sonrisa y amabilidad tambien por toda la atencion que nos dieron al darnos la informacion.
Exelente servicio 😊.
Jennie was helpful and very informative, I really appreciate her help
Jennie was very respectful and professional. She showed me around and handled everything in a timely manner. Easy process for signing up with a nice promo too
I came in needing a unit and natasha was super helpful she gave me great service
Everything was great! The lady, her help, ability to use my own lock and her patience when I didn’t understand my bill.
Jennie was great processing us with a storage unit and made everything fast and efficient
Jennie was very attentive and helpful. :)
Excellent Service, exactly what I needed!
Jennie is the best ! Really appreciate her taking the time to show me where my storage was ! Really helped me a lot !
Ms. Natasha was nice and Helped me to understand everything. She was friendly.
Great service! Thank you arlette!!
Very nice and friendly friends. Thank you Jenny for the great service!!!
Que el servicio fue muy buena y que me atendieron muy bien gracias gracias arlette
La mejor atención y muy efeciente en su trabajo
Nos atendió Arlet excelente trabajo
I was having trouble online with my reservation so I decided to go in person for more help. Arlette was the firs person to greet me. She was very helpful and kind with her assistance. She helped me compete my reservation in person and gave me a complete tour of the building. She explained everything well, and seemed very passionate about her work. So far, my first impressions have been very good with Public Storage and their employees
The ladies were very helpful and pleasant to work with
thank you jenny good customer service ☺️
You are very nice to me Jenny! With the reservation and showing me everything; I appreciate your help alot. Thank You!
I love public self storage very friendly staff very clean place good price
Ms.Jennie was very helpful and considerate during a rough time great service definitely will be recommending this place next time a friend needs a storage shed place
It was such an amazing, Arlette was very helpful! And the storage building is well maintained!
Jennie was awesome and went above and beyond to make sure I understood everything I needed to know.
Excellent service from an ,,excellent young lady. Thank you Arlette.
Good service, very helpful....
Fast and informative
Jennie was great! She was very informative and very fast with our service while getting all the info we needed. We love it here! Definitely recommend!!
nice place to store thing & good employee lov it
I love public self storage
sabrina is really friendly and accommodating, she helps us understand and explained to us very clearly.
I liked the service he gave me, he was very kind. Thank you Arlette🌹
Thanks for your support
Jennie is amazing great customer service
Very clean, very professional, reasonably priced. The biggest drawback is that there is no after-hours access.
Public Storage Jamacha location is great! Jennie is very helpful and kind. She is very accommodating and nice! Thank you Jennie! (:
Arlette was very helpful
Employee for public storage Arlette was super nice and helpful. She explained everything throughly.
Right when I walked through the doors of the rental office to check in I was greeted by Jenny telling me that she would be right with me while she was already helping another customer which made me feel very welcomed and thats 5 star customer service if u ask me! She gave me and the other customer she was initially assisting a quick tour to our storage units showing us how to get through the gate utilizing the mobile app and the gates keypad. Jenny made the whole process quick fast and easy! Even though she was the only employee working the front desk knowing that other customers were going to be coming in, she went out of her way to make sure I was taken care of! Thank you Jenny, you are a gem!
Jennie was so helpful and kind when showing us around the property. She answered the questions we had and made sure everything was explained to us. If you come to rent a space, ask for her!
Great service, clean and safe facilities.
Received excellent service ,friendly and Expediant thanks Jennie
Victoria fue muy hamable y paciente.
The process to set up my rental was very easy and straightforward. Arlette was very helpful and explained everything clearly. The facility is well maintained and clean.
Jennie was very helpful and friendly. Took her time close to closing to show us different options of storage sizes and spaces. Very welcoming and the made the experience easy and fun.
Jennie provided excellent service, very thorough about how everything worked while she walked me through the process. Everything was extremely easy to understand. Kind and friendly staff was ready to help as soon as i walked through the door.
Genny was so wonderful she helped us so much to check out a storage unit. She was friendly. And a very hard worker. She was so helpful. Thank you so much. She made our stressful day stress-free.wonderful lady
Thank you Jennie! She was very friendly and informative. EZPZ
Great place to do business with. Always a smiling face. Easy access to your stuff and if you go online, you can usually find a deal
Arrested was great
Pam and Arlette at public storage in spring valley really helped me out today with my storage rental and they were both very polite, respectful and both very knowledgeable. I am glad I was able rent a unit from Pam and Arlette. They both made myself and my daughter feel very at home.
Arlette was super helpful. She answered all my questions and concerns.
El servicio y la atención muy buen y la explicación bastante clara y para mi excelente servido
man Jennie is so kind and such a great help for me and my sister. Thanks a ton!
Thank you for all your help Jenny your the best at help me out very wonderful customer service.
Jennie and arlette, these girls are amazing, very patient informative, ready and willing to help and answer any questions.
Great customer service from Arlette.
Arlette was very helpful and made my move in so easy and fast.
Helpful &personable. Thank you for all of your help Jennie!
Great experience signing up, Jennie was very informative, answered any and all questions. Great people’s person and sweet.
Arlette and Victoria's customer service are second to none. Arlette walked the property while no customers were waiting and showed me my unit and where the transport carts are located. I feel welcome and appreciated for choosing to rent from the Spring Valley location.
Brett Parisette
I came in twice this week. Jennie was very helpful and accommodating. Second visit I was helped by Janette and also had a great experience. Thank you so much!
Clean facility, friendly and helpful staff (Arlette and Jenny have been great). Due to my own situation I was in a terrible mood and very rude to Arlette and kinda of a big b*%ch. She was still nice and helpful when I was not. It is not easy to be kind to someone when they are being unkind to you and Arlette handled the situation very professionally.
(I did apologize in person to Arlette for being a jerk, my attitude was due and my situation and had nothing to due with the employees). Sometimes you have to wait for the employee to come back to the lobby if they are away from the desk helping someone else with something, that can be a little annoying but is not the fault of the staff. Jenny and Arlette have been friendly and helpful.
Arlette was extremely helpful. Great service
Party is awesome. She helped me find the right size to fit my needs and was always helpful whenever I had questions.
Jennie is absolutely amazing she is very patient very knowledgeable showed me a few unit and got me the best unit for a great price thank you jennie
Arlette and Jennie were a great help! They were very informative with regards to all aspects of rental units. Their customer service was impeccable. I would Definitely refer Others to work with them
Very friendly staff and helpful for all of your needs! I love it they have people like this working here!!
Very throughly explain how the service works. Highly recommend.
Great customer service !! Ive been treated very well! Thank You!
Management is absolutely amazing. The staff is equally amazing. Nothing but respect for their work staff and management. They treated me like family never encountered a bad attitude not even once and even when I messed up, they worked with me. I would recommend Public Storage on Sweetwater in Spring Valley to anybody I adore, my family friends And just if you’re looking for a solid place to store your things this is the place to be. Thank you guys so much for a wonderful experience for the last three years.
Great service girls helped me with my code and rent issue thanks ladies
very accomodating -Arlette ty
Jennie and arlette were amazing they are quick and efficient they knew exactly what i needed thanks girls
Great place to store your stuff. The process is easy once you memorize your access code. Dollys are limited so if you’re going to be there often, it’s probably best to bring your own. Most of all, the staff are great especially JENNIE! 🌟 (sweetwater rd location) She always has a smile & great attitude, she’s very knowledgeable, and you can definitely tell that she has a passion for helping people because she goes above and beyond whenever we may need her assistance with anything!!
I highly recommend this storage facility! I booked online and got a call to make sure I had the right unit size. After getting here Jennie showed me the units and I’m so thankful for that. I ended up not needing as big of a space as I thought. She was so incredibly friendly through the whole process! It was Jennie and Jenny in the office and both were patient and friendly with my toddlers while I was taking care of securing my unit (which was an easy process). Again I highly recommend this facility not only because of the prices but because of the amazing staff!
Rob always makes a way to keep my storage safe! The staff is very friendly and goes above and beyond every time!
Needed storage for my household items. Found a clean facility and reasonable price to move in. It was a pretty new building and very safe. The hours of the storage worked well with my needs. People in the office are very helpful and available when you need them. I would definitely recomend the facility to anyone looking to store their household or business items. Very safe and clean.
Excelente servicio
Good service.
Arlette,super nice person,the best of all!!!
Amazing customer service and easy access moving never felt so streamlined
Very nice staff and helpful thank you!
Jeanie and Arlette help us out tremendously!! Great Job 🙏🏾
Jennie was awesome se showed my unit ad wał me through everything
Very nice lady fast and understanding i love the service its very great
Jennie and Arlette, wow what can I say, these girls are absolutely amazing, they helped me with my rental, then a transfer, it was effortless, smooth, and I’m so please with the service. Thank you girls for all your help.
Well, my experience started off with Jennie who was very friendly yet professional and gave me all the information I needed plus more. Because of her and the great deal that’s being offered, I am leasing a unit today. Looking forward to the Friendliness of Jennie and the rest of the staff whenever I come to my storage unit. Thanks!
Jenny was great! The location was perfect for what I was looking for!
Arlette was really nice & a great pleasure to work with during this experience. She was very patient & delivered exceptional service.
Jennie was a breath of fresh air today! She helped diffuse a very stressful situation and helped us find the perfect unit. She walked us to multiple different units so we could see the size and location. She made sure we got the best deal for what we were looking for. She was a great help and 5 stars doesn’t cut it!!
Jennie helped us out with condensing and moving units. She was very informative and helpful. I highly recommend this storage place. I have yet to have a bad experience!
Jennie was s awesome’ I told her what I needed and she knew exactly what to do, she is definitely a pleasure to work with.
Jennie was amazing she was very patient and very knowledgeable she has such a great personality
5 star Jennie she is awesome to work with easy to work with recommend a this place.
Arlette provided excellent customer service. Explained everything with details. Would recommend this place!
The service at this location is phenomenal. Arlette is very attentive and helpful. Always a pleasure to deal with that young lady. Totally recommend Public Storage amongst the competitors in that area.
Arlette was very nice . And clearly spoken. Gave me the Run down. Very patient . Thank you guys.
Jennie is an extremely professional yet personable Property Manager. She was thorough in her explanation and support with my enrollment in getting a storafe space. Jennie was a joy to work with. She is extremely knowledgeable and helpful!
Jennie is very courteous and knowledgeable at her position as customer support. She demonstrated and explained the procedures thoroughly and guided us through the process. Anyone looking for storage for the first time I would highly recommend this public storage and her to have a good experience. Thank you
Great Experience
Arlette and Victoria were awesome. Both of them gave me all the help I needed and got me all set up. Thanks to both of them.
Jennie was so very helpful and she explained everything to us so clearly.
Jennie is very helpful. It was easy process to get a unit. Recommend this place. Very clean staffs are helpful
Great service , wonderful people.
Great customer service, quick and knowledgeable. In and out love how I didn’t spend lots of time doing paperwork. Thank you Jennie.
Very welcoming! Jennie was super helpful and explained everything thoroughly
Lovely service! Provided a tour and was very friendly. Super patient with a great sense of humor.
Great customer service!!!
Jennie was kind and friendly I came to make a payment for a different store in Kearny mesa, she was very nice, great customer service.
Jennie gave amazing service. She was super friendly, efficient, and explained everything well and I’m happy with my decision to come here. This storage unit is the best one I have encountered by far.
Jenny gave amazing service and help finding the perfect storage. She’s also really funny.
Jennie provided excellent service.
Jennie was simply amazing helped the best way possible. Need more like her. Ten stars.
Victoria was freaking quick and awesome. Thank you
These ladies are awesome, if you need a space to store your stuff. This is the spot!
Great customer service & a nice, clean facility
The service was excellent and quick. The staff was so nice and very thorough. I definitely recommend this place location to anyone
Storing one’s belongings is never fun no matter where you go, BUT if you must then there’s only one that I highly recommend. The Spring Valley store. Very friendly, and professional, the ladies are just wonderful here! Always smiling, and trying to help you out in any way. Jennie, and Chantal, and Ashley are wonderful at what they do. Talking to them, is like talking to old friends who are always ready to help. I highly recommend storing any of your items here. 5 STAR!
Great customer service Jennie is kind and professional
Thank you! Great service
Excelente atencion por parte de Jennie. Buena explicacion y disposicion para explicar claramente todo lo que implica la renta del espacio
Jennie gave me the best service when i had bad start to my day! highly recommend !
Super friendly and helpful, Jenny was the best! Rented online and still got lots of help
when I asked!
Jennie was such a great help she took time to help and walk me through my online rental thank you Jennie
Perfecto!!!
10/10 la atención
Jennie was super friendly and helpful. She made the process seamless despite my change in plans.
Jennie was very helpful with my auction buying experiencia she has great personality.
Very good service demi &jennie
Worked with Jenny and she was great! Super helpful, went above and beyond to help me get what I needed. Highly recommend.
Had a great experience here Jennie was amazing in showing me around to my unit and answering my questions. Place was clean and ready to move in. Rent here you won’t be disappointed!
Jennie was exceptional she very sweet and multi talented thank u jennie
Jennie did a good job, she's very polite and helped out 2 customers at the same time. Thank you
As a "valued customer" rent seems to increase often 😑 Started at $156 now $291
3/31/24
I would like to thank Public Storage for Awesome customer service and for hearing my voice I change my 1 star to 3
Very good place be there fore a few months
Jennie was amazing her customer skills are phenomenal will be recommending people.
Great help and service!
Went to office for time check jennie was very helpful and friendly she took me up to my unit with no hesitation. Thank you jennie.
The stuff really accomadating and help me to go to my space. First time user thank you Jennie and Jannet
Janette & Jennie are both so awesome 🤍
Great service 10/10
Great customer services. Girls in front helped me a lot.
Jennie did an amazing job walking me through renting a unit!
Es una persona muy amable
Excelente atención!!😉
Me atendieron súper y me explicó perfectamente entendí todo lo q pregunté
Exelente servicio que nos brindo Jennie.
Had a great and smooth experience here! Chantel helped process my payment and was nothing but professional and kind. During closing time, Ashley and Jennie were polite and helpful as I loaded my items. All three ladies deserve a raise for going above and beyond to provide GREAT customer service! Thank you!
Jenny was such a great help today! Got a great deal on a storage and she explained everything I needed to know! i appreciate her great customer service!
Had an amazing amount of support and information thanks to the wonderful staff here. I love how veterans are treated here.
Amazing service. Quick and efficient. Helped me find the space I needed at a great price. Absolutely love this place
My specialist was very helpful. She made sure that the unit was the proper size and accessible. Took time to explain the entire process before renting the unit.
Jennie gave me a great experience made it easy and answered all my questions definitely recommend seeing her if you come to this location
Jennie was fantastic, very helpful and thorough.
My property manager Jenni was amazing. She didn’t miss a beat . Very friendly. Easy to talk to and understand.😊😊
Sarah at Public Storage 1247 Sweetwater Road
Spring Valley California 91977 was great at
helping me secure a rental. She was so kind, and
patient throughout the process. I feel so grateful
for all her help and support! Thank you so much!
Now that I’m in California, I also need to celebrate 3 other amazing young women, Ashley, Audrey, and Chantil, at Public Storage on Sweetwater Road in Spring Valley California. I am so grateful to these women for their kindness, support, and help throughout the entire physical move process. They were so caring, warmhearted, and considerate. I followed their professional guidance with comfort. They are excellent employees of public storage…the best! Thank you so much, Ashley, Audrey, and Chantil.
All my best,
Frances S.
The front gate breaks periodically and the hours aren't great
Jennie was awesome she stayed to help me um very pleased with the prices.
Thank you Jenny - for helping us last minute
Place is clean and all the girls are very friendly
This place is so clean and the people are awesome
Every visit to this public storage location is met with exceptional service. The ladies on staff are incredibly helpful, ensuring a smooth experience every time. Their professionalism and willingness to assist make storing my belongings here a breeze. Five stars without hesitation!
Jennie was very helpful
jennie was very helpful i love this place
Super kind folks here, very helpful and attentive and super clean location. Great place to pick
Great customer Jennie is awesome
Very clean facility
Great customer sevice
Very easy and well maintained
Quick and easy. 10/10
Jennie and chantil were amazing great customer service
Excellent service
So helpful
Very good customer service, im very satisfied with jennie.
Great service
Natasha was super nice welcoming us in. I’m looking for something to store and she was very helpful. She’s proactive on customer service and always have the answers before we were asking. Shes trustworthy. I appreciated her help.
Natasha was amazing!!! Very informative and very friendly!!!! The property alone is fantastic how clean it is.
They make you wait closing front office por 30 min, I need my id !!!!! And no one to be found
Demme had a great customer service
Thank you so much Jennie!
Great team here.
Service here is absolutely phenomenal. I was helped by a SUPER LADY named Jennie. She made the process of getting a unit seemless and easy. I was especially impressed with the amount of pride she had in this facility and also how clean and well kept everything was. I look forward to being a long time customer.
Jenny helped us out today with renting our unit ans was super helpful.
Jennie was Amazing! Went above and beyond with showcasing the units, giving us boxes, and setting us up with an account! Exemplary service!
Jennie provided excellent service
Jenny is amazing!! Made everything simple and easy.
Jenny was exceptional agent who assisted me with all aspects of using the facility. I’m very pleased
Jennie was amazing. If you need help call her!
Thank you for your help. I was serviced by Jennie and Chantil for questions I needed answered for recommendations. They were both courteous and helpful and guided me through with what I can do for the near future.
Awesome Service!
Great staff. They work with people and are very friendly with their customers. I highly recommend this business to anyone that needs to safe guard their belongings
Lovely staff that always helps me out with questions, difficulties and transfers.
Plus they know how to joke around and have a good time while getting it all done ;)
Excellent service! Jenny was awesome!
Jenny, and Miss Chantil were so nice and accommodating, they even found me a cheaper rate. I recommend anyone rent with them. So happy with my rental process so far. Super smooth and easy.
Great customer service by Jennie!!!! Authentic, kind and friendly.
Jennie and Chantil were both amazing and helped us so much with viewing the unit and making the decision to upgrade. Answered ALL our questions and were very knowledgeable and have the best smiles. Thank you for helping us with everything
Had a really great experience renting here
Amazing people!
This storage place is the best! Not only b/c of the units being so clean & well kept but also b/c of the great customer service they have! Jenny greeted me with such a warm welcome & informed me of the hours, perks in the app, & auto-pay. She went above & beyond & made the whole process easy! Chantel was also very lovely & had such a great attitude. I love how they both worked as a team to make this experience very comfortable. I came back the next day & I seen how well they were keeping the location very clean by going around & making sure there was no trash laying around & keeping the bathrooms clean. 5/5 :)
Jennie was the best!!! Chantil was also super helpful! Made moving cities soooo much easier!!!!
Jenny was super helpful, couldn’t have done this process without her
The personnel it’s extremely nice, great customer service specially Jenny
Awesome service
Super helpful and patient!
Jennie Chantil is awesome!
Great customer service and support! Jenny and Shantel are super helpful!!!!
Great place. Great people
I don’t remember all the ladies names that I dealt with from Friday through yesterday. But I will tell you this that team in the Spring Valley office is the best team ever they straighten me out. I was in tears because of corporate I called them because the office was in a meeting, and I needed immediate assistance because I was trying to drive back to Texas that same day. Corporate messed me up but the Spring Valley team straightened me out.
If you so call the corporate office and get Q Witherspoon hang up
Ashley and her team are amazing! They were super patient and helped out with all of our moving needs and were accommodating throughout the whole process!!! Thank you public storage!
Jennie ,chantil, ashley, was very professional very friendly, im very happy with the serv8ce
It’s so crazy to me that I can’t cut my own lock off my own storage unit. I have to wait 8 days to furnish my new place or pay $130 to get a lock smith out here to get the lock off. No one should store there stuff here.
No prorated refund if you leave early. Had storage for only a week and would not refund the rest of the month. Yes the terms and agreement states this but still not a good deal.
I have met some amazing women working here. But the 2 that always happy to see me is Shantel and Ashley. They always smile even when they're not having a not so much of a good day. These women go above and beyond for their customers as well as each other.
MJ
The place was very clean and organized.
The receptionist. ASHLEY, was very cordial, helpful and answered all my questions about the storage unit.
I’ve had a unit here for several years. Chantil, Ashley and the rest of the staff here are amazing. Professional, kind, helpful and overall a pleasure to deal with. The kind of people that makes a business thrive. Thank you for all that you do. I appreciate it.
First time customer with Public Storage, this location in particular has a very friendly and helpful staff (Shantel,Ashley). Thank you very much on behalf of me and my fiance and keep working hard like you do.
Mr. Osogarf took care of transaction. Thank you Trebor!
Clean facilities
Ashley and Chantil helped me tremendously when I was in the office. They both were very helpful and polite and would recommend public storage in spring valley to anyone. Thank you so much for all your help. Paul S.
Men's restroom is always locked and unavailable. The women's restroom sink has been turned off for weeks now. Not sure how a basic amenity is neglected by the storage company. Besides that storage is OK, the rolling carts are always locked up.
16 Sept 2023 update:
Men's restroom is still closed to public and has not been fixed. Female restroom has been fixed but does provide hand soap.
Demme and Chantil were such a great help today! They have the best customer service and great personalities. If you ever need storage I would recommend Public Storage!
Received great service and quickly processed our storage needs
Friendly service Stephanie C. helped me.
Visited this Public Storage to rent out a small space for some extra stuff I don’t have room for. The staff were very polite and helpful finding the right size for what I have. I was shown the exact unit I would be renting and explained how every renter has their own specific access codes to the gates and elevators and how you have access to the floor you rent on. The Public Storage App is very user friendly and lets you open gates and doors and elevators from the push of a button on app when you are within Bluetooth range of the specific door.
Demme and Chantil are very nice good workers recommend forsureee
Very friendly and helpful staff.
Open up late
And close to early
great staff.. Chantell showed me the unit they have available she was very nice friendly big smile on her face.. awesome customer service.
Great service Stephanie C was extremely helpful. Highly recommended!!!!
Online shopped for a storage unit. Compared prices and location. Easy online service. Doing online booking was convenient and saved me money compared to the other places. I went by my first day to get packing tape and Chantil was there to greet me. Her customer service was exceptional and she even provided me a map without me asking and pointed out the elevator access and dollys. Today was a little small move as I start my move and she was there again. Pleasant and helpful. She even saw me struggling on video and came to the rescue. I love that she took the initiative and was pleasant. 5 star Customer Service has been hard to find these days and I wanted to make sure she gets the recognition she deserves. Thank you!!! I look forward to my move and doing business with this establishment. So far...I love the cleanliness and organization of the property and the security. It took me a minute to figure out but I'm glad I came ahead of my move (scheduled 7/15/23) to move small items in for now so the stress of moving is not difficult. I also appreciate the items on the showroom floor for convenience.
Public storage has no air conditioning and no cameras to speak of. We had someone break into our unit and steal stuff.
The other issue is that they raise the price of your unit multiple times a year.
I WAS HELPED BY STEPHANIE AND JENNY WHO GO OVER AND BEYOND THEIR WORK DUTIES CUSTOMER SERVICE TO HELP CUSTOERS..THEY ARE AWESOME WORKERS !! THEY DESERVE AND A BONIS CHECK EVERY MONTH !!
I’ve had a storage unit at this location for over a year and every time I go, Sarah always provides a warm welcome by being super sweet and attentive! She is very patient when questions are asked and has a calming energy to her. Many kudos to her! :)
Ms Ashley and Ms Shantel was super nice. First time renting a storage and they made it so easy and stress free. Highly recommend . Customer service was awesome. Thank you Ms Ashley and Ms Shantel.
All the women who work at this location are AMAZING. Professional, kind, and always helpful. Thank you Ashley, Chantil, Demme and Stephanie!
The place allowed people to break into my sister's storage unit within two months of her putting things in. The thieves replaced the lock with one they could buy at the place. They told her the cameras only go back a week and couldn't look it up. They made it difficult for her to file a police report because they were closed for 10 minutes. When trying to ask for help from the people who work there they were rude and not wanting to help. Seeming like an inside job the more I hear details.
Once again i received great customer service. Demme provided excellent customer service. Very helpful and didn't mind answering some questions.
Would recommend
Ashley was amazing. Very helpful and answered all our questions. Helped us with insurance and the app. Looking forward to working with this team!
Both people at front were really nice, everything was explained well and made my move in really easy
I recently went to make some changes to my storage unit account and the customer service i received was excellent! I appreciate all the help
This is the second review I'm writing. I kindly deleted the first review because the director/manager of the store rob reached out to me after my first review saying" I feel like i'm begging you to change your review, we have meetings and go over google reviews and a 1 star doesn't look good for business" Not that he actually cared about the reason i wanted to cancel my contract in the first place because of the POOR customer service I received. I deleted it because I THOUGHT Rob was going to make sure my money was refunded but its been MONTHS! I've texted him multiple times and he has ignored me. He claimed it's in a check that will be mailed to me and i haven't received anything yet. So not only do they have poor customer service, tried to bribe me to change my review, but also they stole my money.
Had a great experience here at public storage. Demme and Ashley were very professional. Place is super clean and I recommend renting here. Thank you Demme and Ashley you guys have the best customer service!!!!!
This company is awesome, I worked here for 3 years and I have nothing but good to say about it. The district manager Rob was the best boss anyone could ever ask for. He treated his employees and customers with nothing but respect and kindness. He was understanding to any situation and always helped in anyway he could. He was always working even when he was off. I originally only planned to be there for a year because of what I wanted to do for my career but he is one of the reasons why I stayed longer. He was just a fantastic boss and I could only hope to have another as good as him! The company alone was a great place to work, everyone was awesome; and everyone helps each other out like a family. Chantil, Ashley and Sarah were the best, I more so worked with them and we all got very close. Honestly everyone who worked there was fantastic, Victoria and Jenny were always a huge help and they are all great people. I never thought a storage company could leave such a large impact on my life but it did and I’m very thankful for the experience it gave me and the friends I will always have because of it. HIGHLY recommend working here!!!!
Demi was a great help to me when I was in a hurry to get some items into my storage and show great customer service and was very nice
This place is nice with excellent customer service so friendly and kind people to talk to especially Debbie she’s a chill person to talk to she will help you out
Amazing staff! Clean storage units at a good price! Thank you Demi & Sarah
Best storage in all San Diego! Highly recommend and staff is great
Sarah is MY GIRL!!!! She's so sweet and friendly when I come in.. hey customer service is on point and she keeps the place TIGHT!!!Come through if you need storage...they'll hook you up! Get it....SARAH!!!@
Demi and Sarah were great
Sara was so helpful and patient answering all my questions and explaining my account.
Sarah was excellent
Sarah is very nice helped me thank you
Exemplary experience! The staff was very helpful and respectful. Ashley and Jenny, Thank You
This is a great facility. Always clean. Nice size parking lot with an easy entrance and exit for people driving large uhaul style trucks that may not feel comfortable turning them around in a parking lot. Staff is friendly and responsive as well.
Public storage is a great storage facility. The price you pay is the peace of mind that you get knowing that you're stuff is secure.
Sara was wonderful helping myself and husband rent storage at the right budget price for finding the perfect location And deal at lemon Grove And helping us . thank you wonderful experience. 10 stars
Customer service is at its absolute best when working with Ashley and Sarah
today was my last day at public storage, my time here was Pleasant Ashley and Sarah are wonderful and commentating on my move out and helping me making my move out smooth: even found a lucky penny on my way out. lucky girl - lucky place. thank you. Thompson
Sarah is very helpful
Allie and Ashley deserve all the 5 stars, praises and raises possible. Those two always made sure everyone on the premises were safe with a clean area, made sure we all understand the protocols and the elevator/access code. When I reserved the wrong unit size and didn’t realize until I thought it was too late, those ladies made sure everything was taken care of and that we were in the best unit and price available. Thank you for calming us during the most stressful of times. We wish to have had a garbage bin (even if it was extra charge) but understandably we know why, and thank you for being around when we needed you both all day :) for the knowledge and professionalism with the friendliest staff. Sorry this review is overdue but thank you again for the sweetness, security and cheerful personality we very much needed!!
Sarah is a very hard working employee. I flew down here from New York I have been renting with public storage since 2011. Sarah has been such an overachiever and distressing me threw this big move. Sarah is an outstanding employee and manager. Again thank you Sarah for working and exceeding expatatins.
The 5 stars are due to employees Sarah and Ashley. They are awesome! Frankly, after my initial conversation with (I’m assuming) the corporate office, I was turned off because it felt like high pressure sales. However, I decided to visit the facilitiy in person. After Sarah gave me the tour, I decided this was the right place for me. I went online for the best price, then Ashley got me set up to move in right away. Great experience! Thank you Sarah and Ashley!
Super easy set up and the staff is super helpful and kind! Ashley is wonderful and a so helpful! Ashley made the setup process seamless! Thank you!
I went shopping for a storage unit today to temporarily aide our moving process. I went to 2 different facilities in the area before this one and found no availability at the first place and possible availability but poor service at the second one where the lady at the office recommended I shop on their website instead. If I wanted to do that I wouldn't have wasted my time and gas to drive down.
I ended up a Public Storage in Spring Valley where Allie took care of us so well! She was very welcoming, I made the comment that she should be in the hospitality industry. She didn't act like she was too busy to help us and she even took us on the property to show us the different size units. The process was very easy. We love the location and the security measures this place has. Thanks to Allie we also know exactly how to get to the unit, restrooms and moving dollies. 5 star service, 5 Star business
Ok bit can't find carts always busy
just wanted to reach out to Public Storage in Spring Valley and thank Sarah for her exceptional help on a terribly trying afternoon . Moving day is difficult under the best of circumstances. Fortunately Sarah was patient and professional in helping us get through this trying day. Thank you for help. Kathleen
Incredibly kind staff who graciously helped when I very much needed it!
Sarah has the best customer service skills , very humble. She really helped me in a hard situation I an in at the moment. Thank so much Sarah!!
Shout out to Sarah and team for helping me open a storage unit ! She was very kind and professional and even walked me to my unit. Sarah also did an amazing job setting me up and conveniently placing me in an easy access location so that moving my belongings was a smooth transition. Glad to have picked an amazing place to store my things.
-Kayla
This place is friendly, ladies give the best customer service every time. Wish cheaper but it is what it is per corporate.
Sarah the best customer service and public storage worked out perfectly these past 5 yrs . Thank you Sarah
Alexandra is the best. She was willing and able to assist me with all of my questions and concerns. The staff here seems extremely patient and helpful, which can sometimes be hard to come by.
Sarah was grear service helped me get another unit
Helping a friend move very clean and saraha very 🥰
Great facility and very clean! Sarah was very helpful, and professional.
Expensive to store your item's as they raise rent rate
Friendly staff clean and reasonable prices
Make sure tou move out by the 30 or they legit try to make you pay for an empty storage
UPDATE: Sarah, manager for this location reached out and went above and beyond to provide awesome customer and rectify my previous issue. I greatly appreciate the service she provided. She was caring and empathetic to my situation and offered a real solution. Thank you so much Sarah!
Rent for my unit was $151 and has now increased to $343 over 4 years. However, the exact unit at the exact same location is being advertised and rented for $229 or online special pricing of $183. This makes absolutely no sense.
Ali was great! Was very knowledgeable and patient with me. Thank you Ali
I received outstanding customer service from Sarah. Going through the covid blues and she definitely helped.
Sarah was nice when we moved she accommodated all our needs walked us to the storage when we came back a second time she helped us get upstairs when we didn't know what we were doing every time we come and we see her she always has a smile on her face and she's so polite just wanted to let you know that she is been extremely kind and you have a good employee
The service provider Chantel was WONDERFUL! She was friendly and took her time to show me my options and locations of multiple units. As well as take care of walk in clients. If i could give 10⭐️ I would. Great person and saved me time and money.
There are no number labels anywhere so you have no idea where you're going the first time you show up, but other than that it's great!
Jenny was great ! Her customer service was 10/10. She also speaks Spanish which is FANTASTIC! I accompanied my mom and I usually have to translate, but she did a better job then I ever could.
Great place to store your goods. I stored my clothes and my uni essentials and I’m really satisfied with their service.
I got a storage unit here on the 1st. Very clean and very secure. The only downside is that you are limited on times available to go into the unit
Audrey was super sweet and helped me understand the whole process from start to finish. I didn’t expect this to be such a personable experience but this really helps me to feel relaxed and more reassured about housing my things here. I’m so glad I choose this place. 😊😊
Stephanie C. Provided great service with getting a unit setup.
They was here at a time that is normal to be homeless. I would recommend Public Storage at anytime. Shante and other workers are professional and kind funny too ☺️
From the moment I got my unit to the last second I was helped out phenomenally specially by Sarah she’s a phenomenal employee easily answered all my questions and complaints. Sarah help me feel safe and secure while I left my items here during my deployment. This will be my #1 storage facility anytime I’m in San Diego. Thank you Sarah and team!
Sarah was outstanding.. I was not sure on what size space I needed for storage. She asked me everything and got me the right size unit I needed. To be more amazing she is she got me the unit for $1.00! Thank you Sarah you are so sweet and kind!
Ms chantil is very amazing and very nice to me all the girls are very helpful and I love them all they are family
Been waiting for 30minutes no body in the office they don't even open unit supposed to be open at 9:30am already 10:11 no body in the office
For storage hrs..sucks and for tenant service worst...and for opening hrs., and rent cost is..f....
Very helpful and really nice staff and I mean all of them. Thanks for all your help. Emily Herron
Today I walked in trying to get some information on renting a storage. Currently my life is very chaotic, selling and purchasing a new home and potentially being homeless for 2 weeks while our new home becomes vacant. So because our home won’t be ready for a few more weeks, we are in need of a big storage unit. I already walked in with the mindset of spending a minimum of $500. From the moment I walked in, Chantil made me feel at ease. After giving her a little tea of my situation, she was able to inform me of my options and gave me her recommendations for which unit would be best for our situation. Things haven’t been going our way for the past few months, but today Chantil gave me hope. That when things aren’t always the greatest, you find a reason to smile and you meet great people that can change your mood and give you a helping hand when you least expect it. Needless to say Chantil helped me get situated with a 10X30 and I didn’t pay $500! I’m so very grateful to Chantil, thank you for making today fast, easy and fun. I haven’t laughed that much in a very long time. You are such a light to be around. Thank You from the bottom of my heart!
Sarah @ Ashley is Awesome at what they do
Sarah, thanks to Sarah she very nice and really helpful
Sarah was so helpful today helping me with a lock cut request and being so understanding about my rent going up. And helping me add a rent decrease to help me out and understanding her customers. I appreciate Sarah. She also helped me make a payment on your public storage app! She is an OUTSTANDING EMPLOYEE! Thank you SARAH
Pretty cool especially last minute. A little pricey tho
Clean spaces, easy set-up process, and wonderful staff! I'm glad I chose this storage facility!
This is my second time using this location for storage during moves. Unfortunately, I didn't realize I would have to put my entire home into storage this time until 2 weeks before we had to be out of our rental and still had not found a home to move into. I ended up having to switch units two times after starting with a 10x10, then moving to a 10x20, and eventually moving everything again into a 10x30. Sarah was extremely helpful, I was originally going to get the 10x20 while I still had the 10x10 and she suggested waiting until I could move everything out of the 10x10 and into the bigger space on the same day to save on fees. I took her advice and waited but still ended up having to get an even bigger space but this time, thanks to her advice, I knew what I was doing. All of the ladies are super helpful and nice, which makes the whole stressful situation a little bit easier. The facility is clean every time I go and aside from the cart issue (people not returning the keys for the carts, which leads to limited availability), I've never had an issue with anything.
I’ve been a long time customer of this facility and of many Public Storages across several states. This by far is the best. Always clean never had a security issue and the staff was always friendly. Sara the manager trouble shooted a lease issue and I couldn’t be more happy with her professionalism and outcome.
Thank you Again !
Audrey helped me today, she was very patient with me. I had actually came back after we finished the process because I had insufficient funds in my account. I can back after about an hour and I was able to get my storage that pertains my needs.
Such an accommodating staff! Always friendly & will go out of the way to go that extra mile for me...thank you!!
Audrey, Ashley and Sarah were very awesome and great customer service..
Sarah was beyond phenomenal! KUDOS TO UPPER MANAGEMENT FOR AN AMAZING ASSET to the company. Sarah was kind , patient and helpful and yet she firmly enforced the company's policies to a tee. A company is built on the customer service for front an follows up with proper management. Please recognize her job well done.
Move over president she's coming up.
The property manager Miss Sarah was extremely helpful above and beyond any employee I have been renting at many storage units and I thought that her eagerness and her excitement for the job and she was well knowledgeable and I believe she went out of her way to help me I don't find that very much in this day and age in San Diego so she's a very good employee most excellent work and I just wanted to thank her for a great outstanding job and I sell them give compliments and go out of my way have a great day most excellent she made it very easy thank you
Sara should be employee of the the month best customer service, friendly and helpful
Sarah was very informative & helpful ..
Sarah was amazing ! She saved the day - I would hire her for my company. Thank you Sarah
Sarah Saved the day!!! Excellent customer service
Chantel is very polite and helpful
I just checked out today. This storage facility is clean, safe and staff is amazing. Sarah is awesome and made my check out super easy. My real star is Shantell. I’ve had multiple interactions with her. She is always really helpful, knowledgeable, friendly and patient. Hopefully I’ll never have to use storage again but if I do, it’ll definitely be Public storage on Sweetwater in Spring Valley.
I had stored items for three years here and it was always clean, never saw bugs, etc. They have great security too and helpful and friendly staff. I’d use them again if I needed stiorage.
I just made a payment and Bailey helped me out she was very informative and kind
Clean, nicely priced facilities
Ashley and Chantil has been very helpful with me transferring units and the property is very clean and well maintained I would recommend this place to anyone
I iked how friendly Bailey was and how she confidently answered my questions.
Audrey very helpful both times I came to the office
Audrey was an amazing help, walked us through our unit and gave excellent service.
Very clean. Reasonable price. Good customer servise
Very easy and good experience. The workers are extremely personable and polite. It’s rare to get good service like this.
Ashley and Audrey gave super service.
great service
Employees are super nice and helpful! One thing that absolutely irks me every single time I come here no matter the time there are never enough storage carts. Some people how them for a long time and aren't even using. Be prepared to put your access code in and carry stuff up everytime.
Raised the monthly rate by 25% in one month. It was expensive to start with, but we needed a climate controlled unit. Sorry, but a 5x5 for $100 a month is outrageous. We're moving out this weekend.
Very helpful and work ethics are excellent. Sarah has a wonderful personality.
I highly recommend this public storeage to anyone.
Love It
The customer service is so awesome! Very helpful, everything is easily accessible, overall experience 10/10!
Good customer service
Received fast and terrific service from Sarah, we walked in and looked at our options and walked out with the unit we needed.
Audrey was so wonderful helping me thank you. By the way beautiful smile