Public Storage Self-Storage Units at 6676 Mission Street, Daly City, CA

I am giving it one star due to it not allowing me to rate it less. The staff here is so unprofessional. I just called to ask why there was an increase in my rent without notice, and the receptionist yelled at me, saying they would make the increase for later, sent a notice, and hung up the phone on me without letting me speak. Continuously yelling through the phone, I could not even speak.

This location is the worst setup I have ever experienced before in my entire life. First of all the lady Elise is very, very rude and does not have any customer service skills. The building is inconvenient to renters that use a U-Haul truck due to the low hanging drive thru that is not high enough for a truck to pass under so you end up parking outside (where there is no space at all) and hauling all your items into the building. Mind you I had a truck full of my belongings. No drive up storage units available. Also they close at 6pm. So if you need to access your property after the office closes @6pm, you are not allowed to enter the gate. The office doesn't open until 9am so the dolly/carts are unavailable for use. Huge inconvenience for a mover with heavy items. I will never use this location again and I don't recommend it to anyone in the future. I just called to pay my balance and was told by Elise that THEY DONT TAKE PAYMENT OVER THE PHONE. (what king of business is this?). She also stated that I can pay thru the automated teller but they charge $20 extra. LMAO. I will never again.

Dropped my daughters apartment furniture off when the pandemic began. Clean facility. Not much help when we were trying to find a disposal company that could come pick up much of the material we didnt want to bring home 500 miles away. Very expensive but safe

It doesn’t make any sense to have storage places close so early! I understand staff but to make storage un accessible at 5pm on weekends is crazy. That’s when people typically are moving!

Great location for me. Only 10 minutes from home. It's very secure. I like it that they don't allow access between 6 PM and 6 AM. I would give it 5 stars, but it's a little too costly for that.

The staff is rarely available or on premise. The staff rarely answers the phone or calls back. One of the members is rude and easily gets excited.

This Daly City location is very convenient if you don't have a car; public transportation is near. I have been renting here for 10 years and have found management is reliable and friendly. Ms Elise, the current manager is very nice, knowledable and customer oriented. Recently she helped me to size my unit and facilitated my move to a smaller one with her expertise and advice. She also explained to me the changes of my move and how I would save money. I recomend anyone needing a space to give Public Store a try.

Definitely haven’t had a good experience coming here to make my payments. Black lady did not even want to give me her name but does take my money and says ok leave now instead of helping me. I was asking for detailed on fees and says she cannot do anything, I ask her if she can help me with resetting and says talk to customer service now leave. The fact that she kept saying leave and that I’m just arguing with her is frustrating. I just needed to make a payment and get help but she was definitely very rude and it is not the first time.

I love this Public Storage branch. ELISE the customer service staff was accommodating. She answers all my questions, hospitable and patient. She pick me a good rate and good unit. I love to rate 5/5 for her! Thank you so much Elise! I hope you will have more customers to come.

Facility is not accessible with a trailer /tall truck and smells like rats/mice. Main office was closed on a Thursday arrival

I received a call from Elise saying someone broke in my storage. She was very help full and made my transition to another storage space. I will tell my friends about this storage place if they need a storage. Elise is a excellent manager. Thank you for your help Elise.

Beware of this location! It has a low overhang that does not have enough clearance for some large U-Haul style trucks. When I called to ask about the clearance, I was promptly yelled at and was told that it’s “easy” and that they did not understand why I was asking my question. Then they proceeded to tell me to just park my car to grab my things. When I wanted to clarify my question, I was interrupted because I was “lecturing“ them and that they worked there for 13 years… and then they proceeded to imply that I was racist because they had an accent. I can’t wait to get my things and never support this cesspool again…

They close at five. Who does that? Also their carts hardly fit in the elevator. Imagine trying to move a whole stack of heavy boxes and your cart cannot fit in the

Elise was helpful with walking through the first phase of renting a storage unit. She went out her way trying to find me the best deal for my unit size.

Lugar muy limpio y ordenado

Elise provided excellent and exceptional service from the beginning. Elise helped me manage everything about my storage units. Elise made it easy for me. I will recommend this facility to people I know. I am writing again on 3/29/22. The service provided by Ellisse is extraordinary!!! I left the lock to my unit unlocked when I left the facility. Ellisse removed my unlocked lock. Put on a temporary lock. Then called me to tell me what I had done. Incredible service!!! I went back to the facility. Ellisse removed the temporary lock and replaced it with mine. Thank you, Ellisse.

BEST storage we the prices rate is worth it with 24hrs surveillance cam..the employees very nice and helpful especially by the name ELISE she so great shes one step ahead on us on what service help we need...

Very accommodating staff answer all questions. Units very clean and spacious. Will recommend this location to friends and others *****

This place saved us when our movers ran out of space in their trucks. They were at the right place when we needed them

Great experience with Elise. She made sure we got the right price for the storage we were looking for. She went above and beyond to help us. I total ally recommend this place

Had the pleasure of dealing with Elyse who manages this location as well as the Regional Manager, Derrick, and must say that they are by far the most helpful, dedicated and genuine team I’ve ever encountered at any Storage Facility. Both took their time to address all of my concerns and made sure they were there to help no matter how difficult my move was. Thank you, both!

Super friendly staff and have been happy for the 4 years I was here. On move out, the manager even offered to get rid of the stuff I was not taking. Thanks much!

Excellent location for the price, the manager at office is very friendly and professional, Thanks for all your help.

Elise is the best! Elise provides excellent customer service and always ensures she is meeting the customer’s needs. I highly recommend this public storage facility!

For number of weeks now since I established a unit in your location (6676 Mission St, Daly City, CA 94014), I'd like to compliment one of your employee "Elise," for the excellent service she provided me. Elise, immediately provided me with excellent service and I truly appreciate it. Elise is very sincere, knowledgeable and genuine and I am highly pleased with her professional manner. Such a commitment to excellent customer service is to be commended. You can be sure that I will continue to do business with Public Storage for many years to come.

Elise was very professional and was very helpful to me to chose the right size and price she explained everything very clearly @26834

Public Storage is the best choice for your storage needs & Elise is one of their best members at the Daly City location. I had an issue with my storage unit. I brought my issue to Elise. She helped me explore my options & because of that discussion, I decided that I actually would benefit from increasing the size of my storage unit. Elise is great! Her welcoming personality & dedication to customer service makes the moving process more pleasant. I look forward to seeing her when I come to see my unit. You have many choices when exploring how and where to safely store your stuff. I have been with Public Storage for 5+ years. I highly recommend this company. Should you use the Daly City location... stop by and say "hi" to Elise... she will definitely brighten up your day. - Richard M.

Good place in my neighborhood esdc dp

Elise was so helpful in the process of getting situated with my storage unit. She went out of her way to ensure I had everything I needed for a seamless move. Thank you, Elise!

Elise is the BEST ! After using public storage for many years I was thinking to give up my unit! But when we meet Elise we decided to go for an even bigger unit! She is definitely the best employee at public storage. We can see her smile and kindness even through the face mask! She walk with us showing every single details about the units available and making things very easy for us. Definitely I highly recommend public storage and if you able to choose the Daly City location you’ll have a chance to be helped by Elise! I can guarantee you will never regret! Best thank to Elise and Public Storage!

Amazing customer service from Elise. Very friendly and made sure we were taken care of.

Got a Storage unit yesterday with the help up Elise. She made everything very quick and easy while been very nice/easygoing. Very happy I got a Unit at this location and would recommend to anyone else.

Elise was very helpful and super nice. She made my moving experience nice and easy. She took time of her day to come up with me and show me where my storage was located. I also really like the location, it's super clean.

How much is a 10'×10'

I really needed to get a new storage unit TODAY, and Elise did everything she could to help make sure I was able to do so. I really appreciate the help and the convenience. Thank you very much.

Thanks Elise

The guy working there was really helpful. Thanks!

It's a storage place. The folks there have been extremely helpful in answering questions. I am facing the ignominy of being unhoused and am in need of, among other things, a place to house the detritus of my life. Bruce helped answer questions about my own lock and is communicative about other things. He’s always willing to chat and check in to make sure everything is well. Update: It's only fair to leave the original review up. Since then, I have moved to another storage facility.when the pandemic hit and a lot of people were facing financial troubles with rent car payments groceries and other bills, I went to the storage facility to ask what would happen if someone were in such a position and could not pay their bill on time. Like a switch, Bruce changed from cheerfully helpful to cold. I was told that they can pay up or move out. No questions no mercy.Right then and there I began to call around and ask the same questions of other storage facilities in the area.I found one that is willing to work with people and has been working with people experiencing financial difficulty in the midst of this pandemic. Once I had, I filled out an application and rented a unit there. I immediately went to clean out my storage space itself storage at this location. I simply could not support a business or anyone who is cold and blind to the community that it serves. When he asked why I was moving out, I calmly told him. At this point he became very angry and indignant. Bruce resorted to excuses like, "You'll never find a storage space that does what you ask!" Bruce told me that he would like to do a walkthrough of the unit once I finished cleaning it out.standard practice for the industry except when I came back to the office to finalize everything, he refused and made like I was in his way and holding him up, wasting his time. When I inquired as to the payment I had already made for the upcoming month, he said "Oh you'll get a check." At that I asked him where it would be mailed. And he told me the address on file. I had since moved out of that address and needed to change it in the self-storage account that I had set up. How else was I going to get said check? So in the office, before leaving, I got on my phone went to the website and logged in and changed the address. Bruce was impatient and while the page was loading to confirm the address had been changed, he yelled at me "Get out!" The only time I've ever seen a switch in someone's demeanor like this is when they're trying to pull a fast one on you or they're crazy AF. While he was clearly upset at losing my business, (I don't know why either because I'm just one dude who rented a small closet sized space.), That's no reason to speak to or treat anybody like he did to me. I strongly recommend staying away from this particular location as Bruce is hostile and unpleasant if he hears something he doesn't like. Also, his friendliness borders on too much, too often, creepy. Stay away from this particular location and this business. And that check? I never got it. He lied to me. Either that or he doesn't know his own company procedures. they did eventually issue a refund, but only after I called the customer support number waited in line on hold for a while and had to negotiate with a customer service agent while recounting my experiences there. DO NOT STORE YOUR THINGS HERE.

This is a great location. Bruce is very helpful and entertaining. All units are completely indoors, so feel really safe leaving my things in there.

This place is not helpful to try to save u money and make it difficult to move into a smaller unit efficiently. Then keep uping my rent every few months! After reviewing the company on this platform, the district manager Mer reached out to make good with me. He was very attentive to my concerns and couldn't say yes to every request i had but for sure made me feel valued while going above and beyond to make me continue doing business here. My rating went from a 1 to a 5.

Ratas en los stores

Bruce was great with our family.

Great Customer Service!

Bruce helped me setup everything effortlessly. He showed me to my unit and was helpful and friendly. The facilities are clean and well up kept. I feel confident that my stuff will be kept safe.

Tanisha was very helpful and I had no problems while renting there storage units.

I didn't even go there. Can I choose no stars?

The guy and manager who helped us was very helpful. Thumbs up!

I come here once a week I think this location is very well maintained and clean.

Tanisha is very nice. Excellent customer service. Would recommend public storage on mission street.

Tanisha and Bruce are hella cool and keep the place nice and clean very professional workers at this site

This place is always clean and plenty of space to park

Cheerful staff . very helpful

place is very clean

Bruce, the front desk clerk, was very helpful and very nice. He helped me and my grandmother move some of her stuff from her storage unit.

Tanisha was helpful and amazing. Wonderful service!

I really love the customer service at this location.

Just moved out of my storage unit and had a great experience with public storage! Definitely will use them whenever I need them again!

The facility is one of the best

Bruce was great!

Nice storage

Excellent customer service. They help you out a lot and give you the best options/offers they have.

Friendly employees. Great deals. Awesome spot overall.

The place is friendly is well-kept I just don't like the fact how every few months the price goes up been renting the smallest unit they have for not even a year and already the price has gone up twice I started off at a hundred bucks then to 130 150 this is not what I agreed to. But I have very little choice if the price continues to go out I will have to take all my stuff out and just keep it in my room f*** it I don't like the Shady tactics at this place is doing the price going up is not cool not what I agreed to for the smallest unit I mean come on and I told him that I'm going to be here for years so why get greedy

Tanisha was vey helpful when I came asking about prices for storage that I will need next month she explained everything efficiently, excellent customer service will be coming to rent next month

Tanisha and bruce are very accommodating and knowledgeable. They made my move in fast and easy.

The very nice woman Tanisha was literally so helpful and saved me in a pinch with what I was shown within the property and I’m very happy with my quick unit reservation!! Could not recommend more !!

Tanisha had excellent customer service and the place was very quite and clean

This place is amazing. Super clean and the area is pretty nice. A lot of room and Bruce did a great job helping me set up everything. Constantly recommend my friends.

great spot. convenient to the highway, easy check in and check out process, well maintained. I'd use them again.

My favorite storage place in the Bay Area. Bruce is always a pleasure to talk to, and is ALWAYS helpful. Lost of great deals for the first 6 months or so, after that the prices are around 180 for a 10x12. Plenty of parking and very clean facility. Look no further!

Tanisha was very helpful this was my first time renting very great customer service

Good location with good rental prices

Perfect place to store my goods. Friendly management and great prices on units

Guy thought daily means Monday through Friday...horrible service and ridiculous hours.

Bruce is a friendly and helpful manager - the upkeep of this location has vastly improved from years ago and my 7yr old said "what a lovely place" when we wen by to pick up some decorations from our unit recently. Definitely happy with this location!

I live inside and I have set up my neo Geo, lab, massage chair, fish tank salt water, air mattress filled with helium, George forman grill so it's definitely party time! Hit me up ladies only

It kept my stuff safe, but was awkward to move in and out because the provided cart barely fits in the elevator resulting in lifting one end of the cart and moving it out of the way of the closing doors, or struggling to perfectly maneuver a cart full of boxes or other things.

Clean. Friendly staff!

Bruce is the best. He has consistently been professional, helpful. He immediately makes you feel welcome.

Extremely happy with the customer service received at this storage. My only complaint is the limited gate access hours which is 6am to 6pm. If they returned to the regular gate access hours of 6am to 9pm I would give 5 stars.

Tanisha was a wonderful worker and very helpful than you for having her there

Came in to look at storage to rent next month facility is very clean tanisha was very helpful very nice customer service

Tanisha was very helpful answered all my questions very nice customer sevice

Tnks tanishs you help was perfect tnks

Tanisha was really kind and helpful. She made the experience easy! Thank you, Tanisha!

Bruce is always helpful and really really nice.

Bruce holds it down. Always helpful, always knows what to do and always happy! I can't say enough good things !!

Daily City public storage needs to stay open longer like other public storage

All the people are so helpful. Will recommend

Mngr is ok but I cannot use the elevator right now .... it has been broken for 1 week now. Get it fix then everything will be good. I hate using the stairs

Bruce is very respectful , quite knowledgeable in everthing you ask him, He's sincerety was warm and was greatly appreciated. Iam very happy & pleased upon he's superb customer service bec. he took his time on you. Thk-you Public Storage he is a precious employee👏👏👏

The guy who greets you when you walk in is so down to earth and friendly. Very helpful.

Bruce made the moving experience totally pain-free. He was very kind and was more than happy to figure what unit saved us the most money for what we had! I really liked that he talked to us as more than just customers and more like good friends. It’s because of him I really like this Public Storage!

Bruce always deliver an excellent customer service experience. He is very helpful and enthusiastic. He also is very hilarious! Makes you laugh and smile all the time. Needs more employee like Bruce.

Bruce is a fantastic manager. His customer service approach is hands down the best. I wish him well. He’s an irreplaceable asset.

What's your smallest storage space ? How much is monthly rental ? I have just 3 big bins and 3 duffle bags plus clothes.

Bruce provided above-and-beyond customer service! Also, he was extremely transparent about pricing and genuinely wanted to help me get the best deal possible (combination of choosing the right unit + getting the right monthly price). Also, didn't try to upsell me on anything. I only rented the unit yesterday (2/14/18), so this review is mostly regarding customer service. I'll update this post if anything changes.

Tanisha is one of the best relief managers that I have met. Very efficient and knowledgeable. Great experience.

Tanisha, helped me out for storage and was very helpful and very thorough. I appreciate her confidence and getting me what I need to finish my day. Nice facility.

Tanisha was a great! Very helpful answered all my questions quick service

Tanisha - gave us an excellent service. Very professional. Keep up an employee like her. Shes an asset to your company! Thank you.

Excellent customer service, in particular, Bruce is always providing a welcoming hand to customers coming and going.

Es very clean and good place,Tanisha is the best to help you in everything .

Bruce helped us and was he is the meaning of Fantastic Customer Service! He gives great advice tips too! He is so patient and explained everything very simple to understand. We had a bad experience at a different storage company in the past but this experience last night at Public Storage (on Mission in Daly City) was the opposite. It was fabulous! The phone customer service was very nice when we set up our reservation as well. The facility is clean, easy to get to, secure, friendly staff and the whole process is easy. We got a $1 month deal, too! Merry Christmas!

Friendly staff. Very helpful too.

Tanisha very friendly & courteous. patiently answered my questions & explained procedures. great P S ambassador.

Easily accessible and secure.

Gated with a passcode. But seems to lack security personnel, mainly a front desk person. The whole place needs some touch ups to make it feel more welcoming.

No cams

This Storage facility has No Cameras, I've seen People jump the security gate, I have seen how units were broken into from one unit and through the walls broken into other units. No staff security and they don't care. Don't store your stuff here!

If you need storage space this is place to go to. Employees are friendly and helpful.

Dirty

Nice service

The staff is great but the facilities leave you wanting. The security gate has been broken for months meaning you can only access your storage unit when the staff is there during regular business hours... There are only 2 flatbed carts available so weekend moving can be tricky unless you get there early. The elevator is periodically out of service making you use the stairs that smell of mildew. Luckily the storage units themselves are in great shape and super clean.

So far so good. Friendly and helpful staff and great prices.

Great staff very friendly and helpful will definitely use this facility again if ever I need to move agaim

This place is awesome! I recently moved from my house to a one bedroom apartment so I had a ton of stuff that I needed to stash. Perplexed on the process of renting out a unit I was helped out by Eddie. Eddie was calm and collected and helped me choose the best unit of the amount of things I had. Can't beat the price and the facility is well kept. Definitely one of the best PS in the city

Love the extended access hours. Staff friendly and helpful.

Move in was quick and easy, the area where I rented a space is well lit and clean. Excellent location for the price.

Claudia was really great! She has a beautiful presence and a nice aura. Her customer service skills are superb. Please see Claudia for your rentals.

Claudia saved me time and money. She gave me all the push carts I needed for my movers to complete the job in half the time. The customer service she provided was great!. She's totally awesome. I recommend this location.

Went in to get a small storage. Claudia was there to greet me. Great experience!! She was kind and very helpful. Thank you for the great service!

I was greeted immediately by claudia very friendly with a positive attitude, i definately recommend this location..

Claudia provided exceptional customer service.

Claudia is the best

very nice service

Recently came in Claudia greeted me immediately and answered all my questions Great customer service from Claudia she's their best employee!

Claudia is awesome!

Claudia was awesome. She was super fast, very friendly, and made my move seamless. I was worried about the time my movers would have to wait while I filled out the paperwork but she was nice enough to let them start as I was doing it which was a huge time saver.

I highly recommend Claudia she is the best.

Chris was awesome.

Claudia is very professional she has excellent customer service.

Claudia is very nice and outgoing such a people person.

Majesty will super chill. Gave great service.

Safe and clean storage space! The staff Maj was so helpful and nice trying to explain everything in detail. And this was second time rent with this place! 5 star recommend!

Jose really helped me with everything I needed in less than an hour. Gave me the key and showed me the storage unit as well as reserved it all in one day. Most efficient service I have received.

Nice facility, conveniently located, clean. Not too much competition for carts. Jose is very helpful!

When to public storage on Mission Street Daly City just to look at sizes and price quote was greeted by Majesty super friendly clean environment would definitely rent here and recommend

Majesty was veryhelpul friendly and professional staff, would recommend this property.

Majesty was super helpful. Friendly environment, clean, and easy to access my unit. Got my first months rent for $1 . definitely going to continue renting.

Maj is the man! Fantastic customer service and a very easy experience. Glad to be storing with this site.

Thanks to Mr Majesty the he gave me yest he's respect and kindness thanks man

Majesty is super helpful! He gave me a great deal when I moved my things into my unit, and he ensured that I had a smooth vacate process.

Majesty was extremely helpful and made me feel very comfortable storing my stuff at Public Storage>

I really appreciated the service I received from Majesty. I wasn't able to come at my appointment time and he was able to help me and allow me to come in earlier. He did a great job at explaining the rental process thoroughly and in a timely manor. The whole thing took about 20 minutes which I really appreciated because moving takes up enough time already haha thanks again!

You just say House was all the service was wonderful i really enjoyed the person who helps me his name is Majesty he was wonderful I just wish that all your employees were like Majesty thank you so much I will tell everyone about you

Went to property 26834. This is my first time renting a unit, but Majesty was very chill and super helpful. He was able to give me the $1 the first month promotion, which is such a good deal, has the perfect laid back vibe, and is very knowledgable. Overall, I look forward to using my unit.

Its my first time getting a storage for my 1 bedroom apartment furniture and Majesty he works at the Public Storage and he helped me get the perfect storage that fit all my needs and its was only 1 dollar first month!! For the 10x10 storage rooms.. So if you want to find the best storage go and ask Majesty hes going to show you the storage before you rent it..

Majesty was super awesome!! He's definitely a no pressure salesman. Very welcoming environment and great location not too far from my job.

Was very impressed. Majesty found me exactly the type of unit I needed,and the first months rent was only 1$!

The guy working here was very helpful. He was very nice explains how to rent and pack my place.

Majesty was very nice and helpful.

Ai'ana could not have been more comprehensive or helpful! Wonderful experience!!

Ai'ana was super helpful and efficient 👍🏼

Ai'ana was so professional and friendly. You really don't expect the type of service that she provided at a Public Storage. She was very thorough and made me feel comfortable throughout the entire boring process, because after all, you're renting a storage unit and that's not.fun, but Ai'ana made me happy I came to this branch of Public Storage. Thanks again!

Ai'ana is very helpful. I am fully satisfied with the way she did business.

Marie is awesome!

Marie was very helpful - enjoyed my experience a lot because of her. Will definitely come back and recommend Public Storage

marie excellent

Marie I am very satisfied with her service today and she is very professional. Thank you so much. HTET

Danielle and Mariecea were great! Showed me the unit and were super personable and thorough!

Liberato, what a professional. gave great service good help. very friendly

I had a great service from Danielle she's really nice

Marie rocks! She was so helpful. I have never rented a storage unit before and Marie answered all of my questions, she eased my mind on questions about security especially. She made the process easy, fast, yet thorough! And the place is CLEAN, which is a huge plus for me!

Eddie and danyaha were great. Best service ever

Thank you so much Stephanie! I am so happy I was able to buy the supplies i needed for my move, I have such a busy schedule and she was super helpful! Very welcoming and friendly I am more than satisfied with the great service! Thank you!

Eddie, is AMAZING!

Stephanie had great customer service, she gave me a lot of useful information in regards to storage. Thanks again!

Great people and a great place to store your stuff!

I came to buy some boxes the other day and didnt know how many I needed. Stephanie was so helpful and was able to help me choose what sizes i needed and saved me money, thanks again Stephanie!

As you know moving is stressful, I would recommend Public Storage to everyone. Friendly employees, well maintained, secure, and great prices. So Thank you very much.

I was looking for extra storage closer to my home. Stephanie was very helpful and pleasant. I look forward to doing business with this property.

I wanted to check on my account to make sure everything was ok and ended up stopping by the mission st location. Stephanie was very nice and helpful. She definitely has 5star service

I met Tara here for the first time I really like her professionalism and the way she treated me she is very pleasant young lady. I really appreciate you guys having her here

I don't store at this facility but I do make payments here. The gentleman at the front desk, Ralph, is always so kind and helpful. Thanks for all your help Ralph!

Ralph is professional, helpful, easy going, helpful

I came in today to buy some boxes and Ralph that works there was so nice that he ask what I was packing to make sure that I get the right size boxes. The showed me what I need to put my cloths in. Great guy and a Great sales person. I even bought more than I had to. If i ever get a storage unit I would defiantly come here.