Public Storage Self-Storage Units at 2099 Placentia Ave, Costa Mesa, CA

They raised my rent by 50% after just 4 months. Practices like this are just exploitative and unethical.

Kat great service

This review is for Emory. He checks all the locks daily to make sure every lock is locked correctly. My lock was locked but potentially not secure. He called me and showed me the better and more secure way to lock. I appreciate Emory for going above and beyond to keep the units secure. Facility is clean and updated.

Great service

It was good thank you .

Kat was absolutely amazing she took her time to help me and answered all of my questions she really helped making a stressful move much easier

Kat was outstanding, cleaning everything really good, cleaning the doors, getting trash that people left around, doing outstanding! We’re definitely coming back more because of her

Kat was very kind and helpful!

David was very helpful

Easy and convenient...the app makes coming and going so easy! The BEST part is Kat, the on-site manager. I signed up using the virtual agent, which was a bit confusing, but meeting Kat on my first visit made it all ok. She provided me with all the details I needed and answered my question about putting a carpet in the unit. She made sure that me and my brother's use of the storage space would be without incident. She's the best!

Kat is at it again with her amazing customer service!

🕎

All those that helped me were so patient in setting up my rental.

Kat was very responsive and super knowledgeable and very helpful

Natalie was a joy to deal with. You can tell that she knows what she's talking about and the facility was well maintained

Susana she’s doing a wonderful job very good customers service she always smiles and says good morning , she works hard keeping the property clean thank you Susana

Natalie gave terrific service and helped with doing our rental. Very professional

Susana was super helpful. Great experience!

Thank you Natalie for all your help

Great facility, love the app

I am glad you guys are around to store our stuff at reasonable prices.

Natalie was excellent and very helpful. I recommend storing here

First off property manager does Not live on site. I called this morning rented a 10x10 unit and so.eone from facility was going to meet me at site. After waiting 1and a half hours and no one showed up to help me i called i was transfered 3 times i spoke to representitive who informed me the uunt thzt was reserved for me was not a 10x10 but a 8x12 inside 10x 10 was drive right up to . 3 hours later im still waiting for someone to call me back. Think twice before renting a unit here. twice

Too many times in life we complain about customer service but rarely comment when service is great.I went into to Public Storage to upgrade my unit.I was greeted by a wonderful employee or manager named Suzannah.If she isn’t a manager she should be I guess a transfer of units usually takes a couple days she did it in an hour including going to another Public Storage for proper paperwork.With the customer service I received you have a customer for life.Thanks again Suzannah

Ambrosio was very helpful. From the moment I showed up I was greeted and asked how my unit was working out. I wasn’t satisfied with my unit so they got me into one that is much better! Thank you for your help!

The front desk to this location is automated, which I am a fan of. The location is clean and the units are easy to access. They have a really cool freight elevator to get to my unit which is really convenient.

I wanted compliment Abrosio on his Customer Service Abilities. Paul Garcia

Raise ratos 33 1/3% so I'm moving out.

Horrible service. Was harassed by two people claiming to work for public storage....said I was violating the agreement by having the door rolled half way down (for privacy while tending to my personal and business items) the woman was quite rude and so was the guy...they would not identify themselves after being asked (so I can file a formal complaint) after I asked for clarification and to explain what I was doing....she falsely accused some more and then threatened to call the cops. (All because I was in my unit with door rolled half way down.... for privacy) She thought it was my "office". Unreal at how unprofessional they were...I feel scared and harassed and can't believe they threatened me with police because I wanted credentials and for them to identify....they had no uniforms or badges and for all I know are criminals casing the storage unit (probably not but you know what I mean) I pay tremendous money and keeps space clean and neat. I cannot reach the property manager even after numerous phone calls and messages....I cannot reach corporate...there is no one to call...so it seems they run a unsupervised reckless crew that is allowed to say and accuse whatever they want...without facts or listening to the customer. I will be cancelling immediately and requesting refund.....ALSO...the hours of entry are HORRENDOUS. GO ELSEWHERE