Public Storage Self-Storage Units at 2065 Placentia Ave, Costa Mesa, CA

Wonderful service from Geovanna who helped me with the whole process from showing me the space to helping me with the contract etc. Would highly recommend her excellent customer service skills!! Made the rental experience pleasant . I'll be referring others because of the great customer service. Facility is very clean.

LIARS!!!!! They lure you in then rapidly increase your rent after a couple of months. They have increased rent 3 times within the past year and I am now paying more than double the original rent. Needless to say this is my last month here moving out ASAP.

I have a storage at 2065 Placentia in Costa Mesa, the public storage closest to PCH. I've been there since mid January 2025. Not even 6 months. They did not give me notice. By law the storage facility must give you a 30 day notice regarding the increase in rent. Unfair business practices that's really unfair to the consumer. So if you rent a unit at a discount price make sure you pay in advance that way they can't raise your rent until your payment are used up. I'm moving out because of it I'm tired of being treated like I'm not a human.The hours are only 6 to 5:00 on the weekend 6:00 to 6:00 on weekday it's hard to get in there when you work all the time there's never any carts to carry your stuff there's only two of them and they're usually down at the other one you have to go down walk all the way down to the other side to go get them the bathroom is always locked I'm older so sometimes I end up peeing in My pants by the time I get the key to get into their bathroom, it's to late I can't hold it that long. It's really ridiculous and most of the time they're not even in the office, which means you can't use the restroom if it's locked. Fat chance of ever getting in or out of that place without problems I think the reason why they raised my storage rent is because I complained. One time I was locked in there when I locked my keys in my car and they sat in there grey SUV watching for over 20 mins, they just sat in their in their SUV watching, as I called my boss to tell him I was locked inside the storage facility, and that I was going to be late to work. After attempting to call them 9 times and corporate offices too, I finally called the police. Once I called the police they clicked their clicker and let me leave. I can't figure out why they didn't just let me out. I couldn't believe it I was very upset, not only was I locked in the place it was dark out and scary, now I was going to be late for work on top of all that stress. They just sat there in their grey SUV watching me with tears in my eyes. I'm moving I'm tired of being treated like I'm not a human being. Power players need an attitude check. I realized It was my mistake locking my keys in my car but for them to set there for 20 mins in there SUV out front on the other side of the gate, What tripped me out is how can someone get pleasure out of hurting others?

Giovana and Araceli keep the property clean and always provide great customer service! I would highly recommend storing here. Great security too.!

Pretty good. Be nice if my phone could connect to the gates.seems to be a signal problem.

Giovana and tina where very helpful with my move in. Property is very clean and security is great! Check out their Public storage App!

Transferred to this storage 9 months ago and my rent has been raised twice already by $188 per month total. Had I known they would raise the rent this quickly, I would have just stayed at my previous storage facility which was cleaner, easier access, VERY helpful staff and much better App technology, for about the same price. Don't get fooled by the low entry price.

David great customer service

David was very helpful and got me online very quickly

David was very helpful today getting me set up with my first storage unit. I highly recommend asking him for any assistance you may need, thank you!!

David did his job well

Geovanna was very helpful very straight forward I was In and out of there in 10mins!

Easy to access storage unit, someone is always around to help you. Giovana is super sweet and helpful.

Muchas gracias Giovana y Araceli por su ayuda!

Giovana is amazing and helpful.

Kind people but they have raised my fees 90% over the course of a year and have very limited access making it impossible to get stuff moved in or out without having time to move stuff in or out which can hurt your wallet even more would never get a unit here again they would deserve zero stars if the staff wasn't so kind. Do not store your stuff here.

Giovana & Jamies helped to make a successful move into a good experience! So fortunate to have had their help :)

I like this place a lot, I like that you can use an app to get in. One of the reasons I started renting here is because it was very reasonably priced I was told that after several months my rent will be going up which is really disconcerting however there's not a whole lot I can do. And they know that so of course they know that they have you in a bind. For now it's okay for me I don't think that it's fair however I think that there's not much I can do.

Giovana was very helpful, this was my first time getting a storage and I had no knowledge of what size etc and she made everything so easy and fast for me if I ever have to do this again I know who to go to now!! Extremely happy with her service and she was also very friendly that was definitely the cherry on top. Thank you Giovana

Hi, sharing my experience with this location. I am pleased at the response of service whenever I have an issue. It’s clean, safe and very hands on with my needs. Thank you for the location and service!

Araceli tiene un buen servicio al cliente y es muy amable, también me ayudó mucho en el pago del storage, gracias por todo..

Giovana and Araceli are the best. Thank you for the great customer service

great customer service attentive lady know what shes doing

DEFINITELY NOT SOMEWHERE YOU WANT TO KEEP YOUR THINGS...

Extremely rude and hard to deal with. Denied access to my unit for no reason now I'm paying for a unit I can't access ... Not sure if this is even legal....

In any business relationship there are always " ups and downs" and my facility is no exception (although sometimes i wish it was) but what makes the difference in the end is people. Aracelli, Kat and Giovana are all wonderful. They are the best part of both public storage facilities.

Giovana and Kat guide me to eRental made a smooth and easy process advice me to download the App property very safe and clean they work very in keeping it clean y are very knowledgeable I will recommend Public Storage to my friends.

Giovanna & Araceli has been amazing. She actually caught one time when my lock was taking with me. Great security really close to the beach.

Giovana was super helpful in helping me to find an additional unit and logging into the app! Thank you!

Giovanna was very helpful and made it so easy and even helped me download app and walked me through the process in just a few mins awesome experience! Go Gio!

I just rented the unit out today. But the process is super easy. Araceli called me ahead of time and let me know about the app or if I wanted to come in person. I decided to come in person and met with Giovana and she set me up for everything. Super polite.

great service from Giovanna and kat. This Property always looks great

Natalie and Susanna were a pleasure to deal with.

Natalie and Susanna have great service. They work very hard to keep the facility safe and secure. Thank you ladies

Giovanna has been so amazing with me and walking me through the process step by step I’m so thankful I came to her office and Giovanna was able to attend me and always with a beautiful smile and understanding and we managed to resolve the issue in the most gracious way I will leave with a very good experience and if I ever need anymore public storage help I will know where to come back.

Araceli and Susanna were a huge help promptly helping me out!! Good people.

giovanna was so helpful & kind!!! give her a raise immediately lol

Thanks You Giovana!!! Super sweet and helpful!!! Deserves a raise :)

Giovanna did such an awesome job helping me out. I had no idea what I was doing and she answered all my questions. I love Public storage!

First time renting a public storage unit and was nervous as it’s all new to me but the property manager (Giovana) made everything so easy and fast. She was very thorough in showing me all the units I was interested as well as answering all and any questions I had. She provided me with the best deals I could get on the unit! Super friendly and pleasure to interact with. If you’re in search of a unit, come get one with giovana, you won’t be disappointed

Reserved a unit online, simple process. Went to the location and found that it was on the second floor and the elevator was out of service. Suzanna just happened to be walking around and helped me find a different unit that was easily accessible. Excellent customer service! The facility was very clean and well kept.

I like the personal touch Giovanna was very friendly. Prefer talking to her over a kiosk. Glad I drove to this property

Giovanny and Aracelis were great

*CAUTION YOU WILL GET YOUR STUFF STOLEN AT THIS LOCATION!* If I could give this place 0 stars, I would. My unit was robbed while I was gone and the site manager and district manager refuse to take responsibility or simply provide a refund for the month my stuff was stolen. Insurance will cover list items, but the violation and sheer lack of professionalism from this place is disgusting. The security cameras are useless, the main gate was broken and left wide open for days on end - allowing transients and non-customers access to the facility as they please - and if you ask them for basic information (when lock checks are performed, how to review security footage, when was the last person walking the grounds; etc.) they’ll tell you it’s “internal information” and the Police need to request it. Last I checked this is a public storage facility: all anyone expects is to keep their stuff locked securely without worry. I paid $400 a month to get thousands of $$ of my stuff taken and all you get in response is “talk to insurance”. Who, by the way, takes weeks to respond. Don’t trust this place and don’t rent here!

I was very well taken care of by susana and Giovana. Giovana speaks Spanish and it was helpful having someone to communicate with. Susana was amazing with explaining to me about the property and helping me with the lease process

Estupendo. Muy. Espacioso

Giovana me ayudo con mi aplicación y bajo el App para ser más fácil fue una buena experiencia

This place is a rip off!!! Never again will I rent from these crooks. Rented a unit online. It never specified 2 nd floor but ok. Service elevator to the 2nd floor don’t work. They accepted zero responsibility and ended up keeping an unearned $30 administration fee for what I don’t know!! this place is a rip off they’re pretty much scamming anybody who isnt satisfied with the unit that they get online your getting robbed for $30. No pictures available on line for a reason. Because if they posted pics you wouldn’t rent. That’s how they get you. The units do not have any lights and the doors are plywood thin locks, and hardware for locks are trash. Flooring on the second floor feels like you’re gonna fall through. The gate was stuck open for hours soo if you have any valuable things to store beware!! They literally act like they cant do anything about any of the issues but wanna keep money for administration fees!!

Giovana made the check-in process as easy and painless as possible. She was kind, considerate, and very helpful. She did every that she could to ensure that we got into our unit. (We weren’t sure it was going to happen because we brought our own lock and didn’t bring enough money for the lock fee.) But Giovana saved us the trouble of paying for the lock and returning it for a refund later. Amazing customer service.. I would highly recommend this facility!

I got a ten square foot storage. It is good. You can come and get your stuff.

Friendly staff easy access to new unit

Giovanna provided excellent service from beginning to end!

Giovana is the property manager she is the most professional efficient organized friendly hard working ps employee and knowledgeable in every way possible Araceli is also very friendly and helpful! This facility because of them is the cleanest and most outstanding place I’ve ever rented at. Come here if you want the best of the best

Super Spencer and they have a s***** hours I move my shirt out

Giovanna was so amazing 🤩 helped me get everything set up and walked me through the entire process! She was awesome!

Giovana me dio buena atención

No one here, it’s a kiosk had trouble took 15 minutes to fix, hrs aren’t 24 not sure why when it’s gated with codes. Doors to the lockers are Crocker and locks don’t fit. They automatically charge for lock and insurance even if you don’t want them. Could remove. No staff on sight. The elevator is broken so you have to carry stuff upstairs. Not what I expected. Don’t recommend.

Excellent customer service I am very satisfied with the amount of information giovana provided as. Was very confused with my billing

Giovanna is so helpful and very prompt when I leave voicemails in regards to any situation I encounter. It’s refreshing to have such amazing service and received with a smile when I enter the office.

It's the afternoon on a weekday, not a holiday, within a year the rent has gone up a full 100$ without notifying in any way, I thought no problem let us head to the office to figure this out. No one is available on site or even on phone to ask any type of questions. Stressful situation on top of other things, so for this I'm ending my contract this year, I will contact them again to figure this out once they feel like making themselves available.

GIOVANA, was a great help. Rhank you so much. Have a fantastic day!

Clean facility and Araceli is amazing!

Christina and Giovana are more than amazing!!

Giovanna is awesome, units are spacious and safe.

Great job getting help from Giovana,😁👍

Giovanna was awesome! Fast and friendly! Answered all my questions, made this a breeze, thank you!!

Roxanne in the office saved my behind today. You guys need to promote her to as high a position as you can. She patiently helped me through a difficult situation, and she went the extra miles to make sure I was able to do what i had to. I have no idea how I would have even completed my move if she wasn’t there. Thanks Roxanne - God Bless. Your skills are far beyond this job and I wish big things for you in your future.

Giovana is a very nice and has amazing customer service.

Giovana is the best employee in the storage business I've ever dealt with. Having previously owned severalty storage facilities my self I would have been proud to have giovana to work from me you are very lucky to have her. Nancy buy her a golf cart!

It's ok. Facility is kept clean. One bathroom for renters use. Office seems to be closed a bit. To be fair I didn't check hours. Low rating due to low to non working gate system. Almost dangerous due to the short access to the street. Management if you read this please fix. I have not been there yet and seen someone struggling to get inside with valid credentials. Again watch the traffic on Placencia, they speed a bit, not the stores fault. Edit - Thanks for the quick response. Edit2. As promised update to owner said she'd put it for repair and improved opening of the gate when using phone mode. Thanks so much!

Best customer sercive! Giovana helped not only with finding a storage unit, but had a great attitude. She answered any questions we had and did the most.

Giovanna was thee best!! She was so courteous, professional, and helpful!! I would recommend anyone looking for storage to come see her.

The property manager giovana is great! The property has been very clean since she began working this property and the bonus is that she speaks spanish and is always willing to help me with anything!

Giovanna is great to work with. She is very knowledgeable of her grounds. I have 2 personal units here. We also have a Business unit as well. It’s a pleasure working with Giovanna at 2065 Placentia avenue Public Storage in Costa Mesa.

Gorgeous, newer facility. Very easy to get into and out of our space!

Great storage facility! Kept very clean. Giovana was so helpful and very nice. The only thing I wish is for them to have longer hours. Good value.

Giovana was so kind and such a great help, she knew how to explain everything, she took her time to make sure we understood everything. She's such a nice person with an amazing personality.

Went in looking for a good price and location, Giovana was super helpful with all the questions we had. Definitely would recommend:)

Ambrosio did a great a great job helping me get my unit thank you guys so much!

One of the best kept storage places I’ve ever been to, everything is so well taken care of. The manager is so kinda and friendly! I’ll definitely be recommending this public storage to others

Wow this place has really helpful staff I believe the one that helped me her name was Giovana or something like that im so sorry if I got that wrong but she is amazing and knows what she is talking about really helpful and really reccomend this place solid 10/10.