Public Storage Self-Storage Units at 1351 Pomona Road, Corona, CA

Great Experience!! Recommend to anyone who needs a storage unit. Go see Krystle. She is awesome and have the best attitude! Thank you Krystle!!! 10000/10

Storage facility is convenient , clean. Even have a restroom for customers ...girl working today very nice the girls name is Jen she was great

Good costumer service by Phelippa and also good on explaining and helping me find the right storage for my convenience.

If I could leave 0 stars I would. DO NOT think of coming to this storage ! It looks safe because it’s inside units but it is NOT ! mine & 6 other units were broken into and items were stolen from our storage yet the office ladies (besides philipa) acted like this was normal !! They actually didn’t even know units were broken into until 2pm when we went to the office to complain about our unit being opened ! Sad.. Didn’t care to do anything about it just tell you to call the police and let them handle it. no refund, NOTHING! Save yourself the stress and don’t come here ..

Great. Krista

Krystle was such great help today i walked out with 3 spaces i was so pleased. Customer service is good and clean space. Come here

Gracias por ayuda de mis pagos. Fernando

Thank You for service krystle por asistir.

Krystle was of great assistance this morning! Got me in and out in no time while providing exponential service. Would recommend this location to friends and family!

Thank you for help on mobile app today Krystal your the best

Excellent experience As always Felipe & Krista Thank you !!!

Never had to rent such a large storage before. The girl (sorry I forgot your name) that helped me was so sweet and patient☺️She explained Everything in detail, and helped me through the process. Managers need to treat her for lunch, cause she's a perfectionist 🐞🙏🙂To a 'T', and she knows her stuff. Thank you so much once again for getting me through the process. You are a sweetheart. God bless you and yours🙏☺️🤗

Don’t park any vehicles at this location. They broke into my trailer by drilling out the locks and pried open the door and then the following month they pried open my storage doors and took my $200 extension cord. They obviously don’t care about security and will do nothing about it. They even have some homeless person living in a van with a dog and cat wondering around the last time I was there. Cameras are there just for decoration since nobody monitors them. What a mistake storing my trailer there.

Very great experience will be coming back if I’m in need

This was my first time renting a space out, and Philippa, provided excellent care for my family and I, with this new process. She helped me over the phone, and in person, very knowledgeable, and patient. Definitely recommend checking this place out!

Krystle and the staff was so friendly they helped with rental snd the place was very clean. I recommend coming here

storing vehicle here and come every week or so to run engine, came today after not being here two week and the catalytic was stolen. Front desk extremely unhelpful and told me cameras won’t help and that i choose to store at my own risk. What a load and extremely unhelpful, do not store here

Phillipia (apologies if I spelled her name incorrectly) was extremely helpful and displayed above and beyond customer service. Thank you for helping me and making my experience at this Public Storage facility easy!

Great service from Philippa!!

Great customer service. Clean

Great service, easy access, and courteous service from Jennifer.

Philippa was very professional nice outstanding service very pleased.

Just walked in to pay my rent & experienced the best customer service from Margaret. She was very attentive and eager to be helpful towards customers. As I walked to my storage unit, I noticed nothing out of place as well as the property was clean.

Great service from Philippa, wish I could give more stars!

Great experience from beginning to end! Krystle was very helpful & attentive. Phillipa made the whole process quick & easy. Thank you ladies!

Cheyenne made my experience easier and was very helpful with questions I had

👍

Amazing work! Super polite and patient!

I initially meant to go to another storage unit, but I decided to come here to take the discount offer. Although it is slightly further, I am grateful for the experience because Wendy has helped me out immensely! She has been completely and utterly kind, patient, and professional with me regardless of how many times I have bugged her. If only I could transfer her to my next location when it is time for me to move. Definitely pleased with the service here!

Great help Philippa

Helpfull quick service. Philippa was awesome. Went in to office to get some help. Wendy was super helpful. She went above and beyond.

Great staff...great location and units...recommend

Krystle and team are great always helping. great place to store

Krystle was very helpful and courteous.. Also very professional

Wonderful customer service and great guiding with looking for a storage unit I needed fast! It was fast and easy! Philippa was the best and great helper! 10/10

great customer service.. Philippa was very nice and helped in all my needs. recommend this place for your rental storage!

Toi is exceptional! Thank you for your help! You went over and above to help me! Many thanks!

This is a great indoor place to store your valuables

Cheyenne was so kind and helpful. Thank you for your patience and help.

Krista and Philippa are the best!

Wendy and Phillipa did a great job and helped us in a greatly, professional manner.

Cheyenne was very kind and helpful

Best customer service hands down, Krystal was very patient & helpful when trying to choose a unit at this location.

I can't say enough good good things about Ms. Wendy and the other ladybugs there! They are thoughtful, understanding and not without some kind of resolution. Whatever it might be. I have rented a unit from them for about 5 yrs now, and they are direct, HONEST and helpful. I very much appreciate their business practices with a smile and kind word!

I had a very easy and stress-free experience at this site and I am very happy with the service I received from Philippa crystal

Cheyenne thank you so much for your help

Brittany and Krystle are great!!!

Philippa is an amazing worker!!! Her customer service is perfect.. Thank you so much..

Phillipa was outstanding!

Philippa was great customer service and was very helpful and got the right unit I needed. Thank you so much again.

Excellent service. Krystle was awesome

Brittany gave exceptional service today. I would highly recommend. 10 stars hands down!

Office was closed for some kind of meeting until mid afternoon on our move date so we couldn’t get one of the moving dollies from the office. Totally inconvenienced us. Went to rent a couple of dollies back at uhaul come back to storage and the gate doesn’t work!!!!!!! WTFffff!!!

Cheyenne and krystle had amazing service. Thank you

As a former Disney Resorts Operations Mgr Its very easy for me to Identify exceptional service from General services questions to Guest/ Customer Retention Skills Wendy is that exceptional person in Corona Public Storage. Thank You

Wonderful workers love it here

Philippa and krystle are great always happy to help and the place the is always clean. Come here if you need storage.

Cheyenne was very helpful Thank you Philippa

Krystle and Philippa are great and amazing girls. Amazing personalities. When are their bonuses coming? Because I had amazing service and my cheeks hurt from smiling and laughing.

Hello from Sosa family Thank you so much and appreciate they help that was provided to us in getting a storage😊😊

I just want to recognize Brittany, Krystle, and Philippa. These women are so kind and this is a great location.

Thank you ladies for all ur help. Kristen, Phillips and Brittany

krystal was very helpful in asssistance as well as cheyenne thank you for the good service

Thank you Krystle!! Always nice and smiling and helping me.

I recently visited this location and experienced the most excellent customer service from Brittany. It’s rare these days to encounter people who are professional and knowledgeable, yet personable and friendly. I was extremely pleased.

This place is so great! It has wonderful things that will surprise you. The workers are very kind and sweet. I love how the app allows you to do lots of stuff. They have prices that are cool! If I were recommending a storage place for someone to use, this one would be my best choice! 😁😁😁

I have had 3 storage units previously and this one by far is the best! Krystle, Cary, and Brittney are so friendly and accommodating. It really made it so easy to move especially when we’re in a tough spot having to move out of our home. They really care for the customer and make you feel understood. Thank you so much! 💕

I’d like to give this review solely based on the wonderful staff. Krystle, Cary, and Brittney were the best. Very informative and professional. Helped us get a unit quickly and efficiently. Would highly recommend this facility for your storage needs. Thank you!!!

Philippa excelente good for help

Very friendly and helpful staff.

The facility is well kept and managed impeccably!!!

Krystal and cheyenne were very kind and helpful . Also love the convenience of everything! If you need storage this is the place to go!

cheyenne and krystle were angels. they helped me with all my needs. great service and knoweldge Cheyenne and Krystle are exceptional people! The combination of their humane approach to customers as well as their expertise and willingness to extend themselves was outstanding! I would refer other folks to them; heartfelt thanks!

I've been renting a public storage for a few years now and honestly it's been so far good experience I've haven't had no troubles with anybody that also rents there and I can't complain. The staff at Public Storage has been very helpful and forgiving at the same time. I was supposed to be out of one storage unit on to another the same day but I wasn't able to but they forgave me and let me proceed the next day without charge. Now that was a great deal for me. I just hope I didn't get anybody in trouble for helping me out and thank you very much Public Storage.

Had a storage there for years very good customer service and funny Krystle was always very professional and taking care of any issues that came out when I lost my keys

Krista was very helpful thank for your help

Convenient to store at, friendly and helpful staff, great prices

All of the ladies at this location are awesome!!! Krystle Phillippa, Cheyenne, cenqura go here if you need storage great rate!!

Krista was super helpful

Very nice helpful staff enjoyed working with Philippa and Krista

The girl who runs the place is so nice. She calls everyone by there first name and seems generally personable even though there is always work to be done she takes a moment to make sure all my needs have been met. Thank you for being so kind my friend! She is truly an asset to your business x 10. Peace

Great rate! Philippa was wonderful and very helpful. Excellent customer service!

Great service. Thank you ladies!

Great experience! Krista was very helpful . Wonderful staff.

Krista was great help! Highly recommend this place!

I have stored my belongings here in two separate units over the past year. The staff is always friendly and the building is always clean and secure. I never questioned the safety of my belongings and was always happy to know I had chosen the perfect place to store my stuff. Thank you Corona Public Storage for the great experience.

Technology is great and Krystal was awesome!

Crystal is outstanding! She always greets with a smile and she is very accommodating. I always feel welcome, safe and confident storing my things here. I had a beautiful experience and I highly recommend their storage services.

Beware!!!! You can't ever seem to reach staff or they have an attitude and are lazy if in person. Everything is constantly broken like the gate, lights, elevator and filthy. Homeless people live there and will harass you. Nothing but non-stop issues. They raise their prices way up each year and say that's the going rate, but I check around and it isn't at all. They have awful customer service. I hate this place. They constantly change rules so you don't know what to expect and charge fees on everything. Getting a cart is not convenient. Using the website even presents frustrating regular issues. Bad news all around. It's my nightmare of a facility.

Krystle answered all my questions and walked me thru the process of competing my rental online

Krystle Was grate help for me great smile and help

Great location w/ friendly staff

i was very comfortable coming in an leasing a unit from philippa! she made me feel certain on what i needed and made sure i understood everything regarding payment and insurance. very grateful for her :)

Felipa always help me with my carts when I need them.

Thank I philappa for your help with my stoage

Nice people working there and clean too

Philippa was very helpful and kind. She is very patient and the experience was great! Thank you!

The manager Bonnie was very helpful thanks again for your uplifting smile it always makes my day

Fui en la mañana y hablé con la muchacha Denise y fue muy amable. Fue mi primera vez que hago esto y ella lo hizo muy fácil el proceso. Lo recomendaré a mis conocidos.

Denise was a great assistance today thank you for always being friendly

The process of renting a storage space was seamless, Philippa was extremely helpful and got the rental completed quickly. Krystal also was very helpful on the phone! Highly recommend this location.

Philippa is the best! This was my first time renting a storage unit and she helped me thru the process making it a comfortable and easy transition.

Krystal so so helpful . I would not have done this by myself without her help doing access in my phone instead of putting all the numbers to get in to the gate . Thank you so much Krystal and may God bless your for having a good heart.

Krystle helped me with my storage and was great clean place happy service

There is gal named Krystal that works the desk and she is a Riot! She knows her customers and she takes no guff off them ..people like her make a place stand out.

This place is super clean and spacious, I love storing my excess things here!

Philippa and Krystle were great very professional and knowledgeable Thank you so much.. .

Clean

Good service &Kristen been a good help

The facility is great in Philippa made it even more amazing.

Good place to store

STAY AWAY FROM HERE!! All of a sudden access hours are changed! No notice, nothing! When asking Krystle "the manager" she tells me they can change the hours whenever they want!! That's what you call great customer service and having knowledge. The only thing she is excellent at is running people out!! There is so much theft at this place they had to change their access hours because the office got broken into, but when everybody else was getting their units broken into they didn't care and didn't do anything about fixing the problem. This has to be the worst company I have ever done business with! Save yourself the hassle and don't waste your time with this place.

Do Not Do Business Here! Bad Customer Service. So my dad had reserved a unit here for me and I tried calling several times to confirm and to ask a few questions. I called 4different times and nobody ever answered nor returned my phone calls. So I went down there and when I walked into the office Kristal was talking on her cell phone. I waited a few minutes and she just let the phone ring while she continued talking away on her cell. After about 5 minutes of waiting she finally hung up. She never greeted me. She had an attitude that I was there. She never even offered to show me my unit. She was straight out rude to me. So decided to take my business elsewhere. I can’t believe they would have someone like this working the front desk.

Both times I've needed to discuss something with someone in the office there has been NO ONE there. During their 'supposed' office hours. They take breaks whenever they feel like it I guess. And now they've changed their hours to something ridiculous. I had picked this place specifically because of the early/late access to my unit.

This place has the worst customer service ever especially Krystal! She shouldn’t be even dealing with the public. She has an attitude and is rude and lazy!! Don’t waste your money at this facility! This place doesn’t even deserve 1 star

DO NOT DO BUSINESS HERE!!! Nobody cares about your belongings. They have the worst customer service and Crystal “the so called manager” is rude, has an attitude, and mad at the world. This facility is dirty. Nobody ever picks up the trash or sweeps the halls. It looks nice from the outside but DO NOT let that fool you. There is so much theft that goes on here they have a detective assigned to this facility.

This place has just cut access hours from 6 to 9 To 930 to 6 930 to 5 s & s With no notice That's 8hr a day that I'm losing access to my unit Not to mention the place is always dirty with trash in the halls people having their stuff broken into and stolen. Damage to vehicles being stored. Stay away from this place

What kind of access hours are these? This place is dirty. Nobody ever sweeps nor picks up the trash here. Crystal is so rude, she doesn’t belong in the front helping customers. She is so unprofessional. I would never do business here again.

Krystle are very great gals.. had a pleasure meeting both them this morning and cannot wait to get comfortable in my new storage space

Clean location and great service

Krystle, AJ and Sarah were amazing!!!

Krystal was good with service

Krystle is a great employee great service knows her stuff. Keep up the work!

So far so good

Philippa was extremely helpful and very curtious. Great job

I had a bad Experience they are playing games and a bad Customer service i had a Reservation for first months free when i walk to office they said oh that unite is not available any more so you have to pay the full the full amount from the start and she was a mean person 2/17/20 time 12:30 am i will give 000000000 feed back

I know this is long, but please take moment to read before doing business with this location. I hope that Public Storage Corporate doesn't condone their business practices. THE PEOPLE AT THIS LOCATION ARE DISHONEST AND SHADY!!!! My mom recently passed away and I have some items that needed to go to storage. I live in Georgia. She lived in California. I found this Public Storage online, 1351 Pomona Rd, Corona, CA. In the process of completing the quote I entered a wrong initial in the name. Sometimes I will do it on purpose if I'm just information seeking. In this case, I decided I wanted to rent the space. I tried to correct the incorrect letter but the system wouldn't let me correct it. I didn't think it was that big of a deal so, I entered my information and paid for the unit and planned to call the office the next day to correct it. I received a confirmation letter stating that my space was ready for use. The letter provided me with a gate code and the storage unit number. Upon attempting to use the information, the keypad screen said that I needed to see the property manager. It was after office hours, but it was before 9 p.m., which is the cut off time for move-ins. Upon calling the office the next day, I spoke to a uppity little girl and she told me that unless I could come in and provide my I.D., they wouldn't be able to rent me the unit because the account said C. Williams instead of M. Williams. Just playing devil's advocate here: since when is it illegal or suspicious to have a name on an account and have someone pay the down payment for you? All the information was legitimate. Remind you, I AM IN GEORGIA and she wants me to fly to Corona, CA to show her my driver's license. There is no policy stating that I had to reside in California in order to rent the space. There is a procedure for doing everything online without having to come into the location. I told her that was fine because I obviously couldn't come into the office, so just refund my money. She told me that they won't refund the money. It's their policy not to give refunds. I said that's not acceptable. You are refusing to rent me the unit -- I didn't cancel or change my mind. Besides that I NEVER ENTERED THE PREMISES, NOR DID I TAKE POSSESSION OF THE LOCK OR THE UNIT. Let's recap. I never took possession of the unit, but I'm getting charged for one month at $52. I never used the lock but I'm getting charged $19.99 for the lock, which they will reuse, I never accessed the property or the unit and I'm getting charged $15 for the mandatory insurance on the unit, I never took possession or move one piece of anything into the unit, but I'm getting charged a $24 move-in fee. I'm getting charged $1.25 for taxes AND, THE ARE REFUSING TO REFUND MY MONEY DUE TO THEIR NO REFUND POLICY!!!! In all fairness, I could understand this if I had taken possession of the unit BUT I NEVER SET ONE FOOT ON THEIR PREMISES LET ALONE TOOK POSSESSION OF THE UNIT. I would also understand if I cancelled or changed my mind about the unit. THEY REFUSED TO RENT THE UNIT TO ME BECAUSE I COULDN'T COME FROM GEORGIA TO CORONA, CALIFORNIA TO SHOW THEM MY DRIVER'S LICENSE. Keep in mind, they did verify that my license was a valid Georgia license. Please be careful dealing with these people. They are scamming people because COVID19 has given the the perfect opportunity!! I don't believe they ever had an available unit. So, false advertising, shady business practices and I'm out $112.54, all while still grieving the loss of my mother. I agree with the other reviews. If I could give this place negative stars I would give them 100 negative stars. APPARENTLY THEY STEAL YOUR BELONGINGS ONCE YOU'RE THERE AND HAVE NOW FIND A WAY TO STEAL YOUR MONEY BEFORE YOU EVEN SET FOOT ON THEIR PROPERTY. Martha W.

Great service and professionalism from Fernando and Lisa. Thank you.

I visited the facility Saturday 01/09/21 it was very clean and the young man that assisted me was very professional and helpful. Kenny was a pleasure as he made me feel very comfortable that this is a good choice for me to store my belongings when I move to California from Rhode Island. I'm looking forward to talking with kenny again when I bring my belongings.

Phillppa gave great customer service

Philippa was amazing and knew all the answers to my million questions! Great service

Krystle is always friendly and helpful when I come to make payments.

Great service. By philippa

Philippa was a very good helper and made the whole experience easy !

On customer service Kristal and Phillipa were GREAT!! Very professional, friendly and helpful. They were awesome on helping me with my unit.

Crystal thanks for all your help! I’ll be back to get those boxes.

Thanks for giving me a great deal, Krystle and Fillipa were nice, and helpful.

Crystal was great, I didnt know the place was that big but she was helpful! She knows her stuff.

Krystle and Donna where great this morning they helped me with all my storage needs and got me on my way to my space. I am a first time user of storage and they made it easy for us. Thanks ladies you rock!

I had a great experience at this public storage location. Donna & krystle were amazing made everything easy, very helpful & friendly. Good job guys 👏.

I went down to just ask questions and Donna helped me so much. She helped me find what I needed and what would work best for me.

It’s nice to come in to smiling faces when we come to the office. The girls are amazing. Krystle knows a lot about the storage facility and staff really cares about the customers. Great job ladies keep up the work!

Krystle did a great job. Very personable and overall outstanding individual

Krystal was very helpful. She has very good customer service experience.

Hector was very helpful good service

Thank you Hector and crystal for all your help today. You made my visit quick and easy. These two were super informational and helpful.

Krystle was very helpfully and knowledgeable on storage today

No carts every time I go! At least I didn't have my storage broken into this month 🙃

Philippa had great service, very friendly and helpful!!

This is a place where i store my things and its so freaking hot inside the storage unit BECAUSE they have no A/C running so it makes it miserable going through my storage!

Very good. Philippe helped me navigate the storage facility from giving me my unit number after I forgot my card and gave me a cart which she brought to me near the door by the elevator. She also helped me by providing info on how to update my info online. I can now find my way around here thanks to her.

Krystle, Philippe, and Denise were very helpful and service was great! Philippa gave us waters on a very hot day!

Crystal and diniese were very helpful

Krystle was very helpful and oh so nice with some of the questions I had, not a mean bone in her body oh so kind and was very knowledgeable in everything I've asked. Thanks again Krystle!!! You are the bees knees.

Great service, safety.

Philippa was great. She was friendly, professional, and helpful. I had my things stored here for about a year and the location was always clean and the staff was always helpful.

Awesome service thx Philippa

Excellent and convenient !

Krystle was a charm. She really has great customer service. Always friendly I recommend

Khalani and krystle was great help with my storage they had really great pricing great customer service. Awesome ladies

Hi I'd like to thank the 2 young ladies Krstie & Khalani for being so patient & polite & taking time out explaing the contract & rules to me the they was also great with suggesting up sales 👍🏾👍🏾🌝

Krystle is still amazing She knows the place well and also knows a lot about the storage industry. She moved us in and help us through out the time we were here. The pricing did go up but she was able to help with that as well. If I need storage again I will be back. Thank you for everything!!

I went into your facility and was greeted by Philippa the store manager. She was very informative. She walked me thru your facility to show me the different sized units that were available, and the pricing. I was impressed with how clean your facility was. And I know it has to do with your team that takes care of the place. Thanks to Philippa I will be back to rent in the very near future.

Great Customer service. Property is clean & efficient. Philippa is very professional & a great Team Leader. Tommy is efficient & very helpful.

Rates just go up and up and up and they will never ever prorate you.

Tony is being very helpful and ready to answer any questions, he has being great customer service.

Krystle is phenomenal and attentive

Tony was so helpful, kind and funny. I def recommend him!!

Malana was a pleasure to interact with. Extremely knowledgable, professional and friendly. She made sure all my needs were addressed and taken care of.

Krystle and Philippa have been so helpful through my whole public storage experience, with getting my question answered to transferring units. Milan was very helpful when I again, transfered to a new storage unit and her and all the ladies in the public storage office are so welcoming, kind and fun!

Tony was so helpful, and knowledgable. Thank you sir!

Tony was great. He was very helpful in helping us find a storage space for our needs.

Denise, philippe and Tony were the absolute best!!!

Thank you Tony and Crystal for the help. So kind and polite. Appreciate it!!

Customer service was excellent. Denise was very attentive and answered all my questions

Tony and Krysrke were great

Nice clean storage... well maintained.... would like later hours though

Tony was so cool man, i would recommend going to this helpful gentleman

Tony was awesomeness, so helpful and kind!!

Tony was extraordinarily in helping us to select and make the right decision for our storage needs. He has exhibited very gentleman manner which i would never have expected from a self help storage place. I would like to hire him for my company!

Philippa was very nice and polite , and very informative. I felt very comfortable the moment I walked in and greeted by her. I will recommend all my friends to come for her for their storage needs. Public Storage is lucky to have her!

Philippe was very nice and helpful. Excellent customer service.

I made a reservation online on Friday morning and within moments, Tony called me back. He was very polite and helpful. The next day when I actually reserved my RV storage spot, Perfida (sorry if I got the spelling wrong) helped and was VERY helpful. I'm glad I chose Public Storage!

Awesome storage very friendly people to help you out and very cheap price Thank you philippa Monica Kristal

Tony was great. So helpful and kind, definitely manager material!!

Great customer service, I highly recommend this storage

great place and staff

Awesome

Tony Krystle Phillipa and Tommy were great. So friendly and helpful👍🏽

These guys are awesome, very informative and they have great attitudes! Tony and Tommy were super awesome! Thanks guys!

Great staff all the way around. Friendly & efficient!. Thank you Tommy & Phillippa & Krystal

Came into Public Storage and was helped by Tommy. It was his first time doing a rental and he was awesome! He answered all my questions and got me in and out fast. I would recommend this place to anyone.

Tommy and Krystle were friendly, courtesy and knowledgeable. As always the storage space is very clean.

Was helped by Tommy setting up the rental for my storage unit today. He did an excellent job - great service, friendly, and thorough. The facility was also clean and appears well-maintained.

Went in to get some general information and received great customer service from Tony Love. He was polite, respectful and answered all of my questions. I have never had a bad experience coming to Public storage.

Great service from Krystle and Tommy! Thank you for all your help

Krystle was great with the move in and move out. Was able to help us with all needs. Cleaned and secure spaces.

Tommy and Tony were very helpful today. They showed me a few units and were very understanding when I asked to see multiple units. They answered all my questions with great attitudes and helped me narrow down the right unit. I recommend you try this place if you're looking to store and have any questions.

Not happy one bit my storage unit got broken into and get asked about did they review the cameras it was like a 3 or 4 days since it happened and they haven't even view the cameras to find out who stole my property

Great service Krystle, Monica, Philippa, Denise were a big help with my move

Great Service from Philippa and Denise 100% Recommend to come here easy Process.

Krystle and tony are awesome thank you for your help. Easy and fast

Tony was extremely helpful and thorough while setting up my space. Although on training at the time I feel he will do very well. Ask for him.

Philippa was phenomenal. Excellent service and let me know everything I needed to know. Recommend 100%!

Good customer service, Philippa was excellent and helped me through the entire process.

Tony and krystle were great. The customer service was perfect. Every question was answered clearly and I left confident that I had the right coverage and space available to me.

Tony and krystle were very friendly and professional when it came to showing us how to rent our space. Very satisfactory!

Phillippa has excellent customer service. Extremely helpful!

I went to the front desk on 12/06/2019 I was wondering why the rent is increased, the response was in a bad way, even they didn’t greet me when I left ! The staff was really rode I start to shop around

The experience was incredible... Great service from Tony and staff....

Great service. Thanks Tony

Tony was awesome! I didnt know he was on Netflix' soooo funny!

Philippa’s is excelent! Look for her. She will really take care of you. Great service!

Tony was very curtious and patient with me great customer service and great prices.

What a pleasant experience! Extremely clean. The entire team was extremely efficient. A special shout out to Tony! Will definitely recommend and work with him again!

Philippa was very thorough and helpful. No fuss, easy move in!

Smooth move-in process, Philippa was very helpful.

I don't like going to storage places, the ppl that work there always have an attitude. Today must have been my lucky day because I actually came across a young lady who helped me with a smile. Crystal, if I got the name right, THANK YOU!

Great Service Philippe. I had reservations when I came in and the storage unit I originally choose was taken. She showed me several options and I got a bigger unit on the 1st floor for the same price.

Great service Philippa!

Denise & Krystle were very knowledgeable and helpful and explain everything to know about the use of the facility keep up the good job thanks

Very good customer service by Felipa and Denise. Thank you!

Las Muchas Denise, Kristle, Monica y Phillipa Fueron buenas ayudantes.

Great service by Phillipa

Philippa is a star! Great customer service. Love this place!!

Awesome service , very helpful . Thank you Philippa.

Monica was great! Very friendly and helpful.

Denise and Krystle are very friendly and helpful.

James, Denise and Krystle were very helpful. Since the moment Denise Called me for the Reservation till the end of fhe processes. I recommend storing here specially when you have great customer service

Mariah was super helpful! The process was easy and efficient! She got straight to the point and explained the terms of our reservation! She answered all of out questions and made sure we understood the process. She was super nice and greeted us with a smile as soon as we came in. Lastly, she smiled through our the process which is hard to find nowadays. Keep up the great job! Happy customer :)

El servicio con Fernando fue excelente !

James was great and patient when I came in to make my payment. Thank you James and the crew here always so helpful

Krystle is always very nice. Facility is always clean.

Krystle and james were so amazing !! Thet had Amazing personalities! Very welcoming, and helpful!! Answered any questuons when needed ! Made sure my belongings were in great hands!!!

Son muy rateros! I began paying $141 with insurance and everything in 2017. In 2018, without a warning, they raised the price to $161. In may of 2019, I didn't notice that I didn't have money in my card. I had to pay late fee and I ended up paying almost $500 that month. They raised the price from $161 to $211. I made a complaint and the issue was not resolved. The office staff did not treat me with respect and I had to pay $500. I remember that someone from the staff told me that that is why I should have read the contract. I decided to revise the contract, in small letters it said that they charge fees but they did not specify the amount. So there was no regulation in the price or fees, meaning they could raise the fee price and storage price whenever they feel like it. If you lose your belongings, they do not consider all the months you paid. You either pay or they dont let you keep your stuff.

Great service, thank you Philippa

Getting a storage unit here was a piece of Cake. Philippa helped us get everything taken care of and answered all our questions thouroughly. Excited to be storing our personal belongings here.

Elexses was amazing and phillipa and krystal were very helpful as well i would highly recomend storing here very professional ladys😁😁😁

Elexses was amazing very helpful oh and krystle was ok ha every one was amazing and great service thank you

Muy buen lugar

Very treacherous drive to reach storage container.

Philippa has been a great help! Great customer service skills.

Thank you to Said, Krystlle, Elexses! You made our move so much easier. Said showed us around and was very professional and nice to work with.

Krystle and Elexses were very helpful

Every aggressive if your payment is even a day late.

Philippa was helpful and knowledgeable, she answered all my questions. Great customer service

This place is great. Perfect costumer service. Denise and Said were super friendly and helpful. I highly recommend it.

This place is dirty and has been without a bathroom for over 2 weeks

KRYSTLE WAS THE BEST HAS SUPER GOOD CUSTOMER SERVICE QUICK AND FRIENDLY AND VERY INFORMATIVE ABOUT ALL PUBLIC STORAGE AND THIER SERVICES THEY OFFER

Said was very helpful and gave exemplary service!

Best place to go to storage crystal is the best and Monica always willing to help in anything would highly recommend and gave to my family and friends all the time

Denise is awesome. Always very helpful

Denise was great. Excellent customer service

Everyone was very friendly, helpful, and accommodating. They took the time to help us choose a storage unit that would work for us.They also took us to see the space to confirm we were satisfied.

Excellent , Fast, knowledgeable, and friendly. Thanks again

I liked that I got a following call to replace my lock. Sadae was professional and easy to talk too.

Monica is very helpful.

Monica did a great job showing me the different sizes to rent, and explained the importance of keeping my keys in a safe place for the lock! She was very helpful and professional, which I sincerely appreciated since this was my first time renting a space. She's a keeper!

Very clean kept place. Monica was amazing, super funny and SOOO nice ! Always had a smile on her face and so talkative with my kiddos, loved her !! Overall great experience!

Kind of dirty

Denise was very kind and patient during the rental process.

They were super helpful and very informative. Came in looking for one size space realized we needed more space and they were very accommodating. Great place.

Storage got broken into wasn’t notified till a month later. They said 28 units had lock cut off And was on the third floor which only people who have access to third-floor have a code. There are no cameras on the third floor so there was no camera to see the thieve. It happened in April and I’m still waiting on insurance claim. Claim was a pain to do because you had to have receipts of all items in storage.

Monica was awesome and very helpful.

Excellent customer service

Be aware of bait and switch. Tell you one price until you get there. Then it's all bets are off. Double the number.

Krystle was extremely helpful, all questions were answered with confidence. She showed me the facility, which was clean which made me more at ease to store my houseful of furniture. I would recommend this storage facility to anyone. Good job Krystle...

I opened a unit in another city to store something specific, which I disclosed was heavy, but was still given a unit in the farthest corner, with the carts being on the opposite end. The compromise was the price, but I was just informed they have “increased the rate.”

When I walked in Denise told me that she would be right with me since she was helping another customer. After she assisted the customer she assisted me right away. Denise was informative and extremely helpful and helped me pick the right unit. Great customer service!

Takes some time to get in and out

Monica and Krystle were very friendly and helpful! It really made a difference when moving can be a stressful thing!

It was awesome Philippa was informative and very sweet! She was very thorough and patient with all our questions 😁

Staff is rude and uncooperative. They treated me and my family with disrespect and the facility was dirty and trashy. The elevator door shuts too quickly and I damaged my stuff. I will never use any Public Storage ever again and I will never recommend them to anyone, ever.

They Supply carts so you can move your stuff that's cool

Thanks to Monica's help I was able to get my vehicle placed & stored within 30 minutes. Highly recommend this service!

Crystal was very very nice and helpful with my needs. Facility was clean.

Very Fun Experience Ladies are very energetic and makes my moving experience a lot easier. Thanks a ton ! Highly recommended

Came in today and got exactly what we needed, Monica was such great help explaining everything. Great customer service.

Staff is awesome, Krystle is amazing helps in every way she can. Not your typical storage place.

Safe place

Nos encanto el servicio que nos dio Denise fue muy amable carismatica y servicial

ASK FOR MONICA! I can't say enough good things about the quality of customer service I received at Public Storage from Monica. The initial unit I had reserved was simply not going to work for my needs. She was informative, upfront and took the time to show me the differences between what was currently available. In the end, I really couldn't be happier or have anything better to say. This is the kind of upfront service that creates customer retainment and is invaluable to any business. As far as the unit and location itself, I give a solid A rating. It's convenient, secure, CLEAN and well lit. I have only ONE complaint and it is the exit gate. You must exit your vehicle to enter the code to exit. This NEEDS to be addressed actually as it is a huge security issue for my wife. Scenario, someone tailgates in and waits, she is leaving, must exit her vehicle, enter the code which causes the gate to open... she's now outside her vehicle (presumably still running) with a gate now opening in a rather secluded back area of a storage facility with quick and easy access to the freeway. Ya, not the greatest. Other than that, the place is solid. And FWIW, I would never let my wife come here alone at night for the reason I stated.

My sister, mom and I went today and met Monica. Our experience was great. We never used a storage facility and had a ton of questions. Monica was very patient, welcoming and informative... with a awesome sense of humour. Thank you Monica!

Said was nice and helpful for being new amd training

This place is AMAZING!! Everyone is very courteous and customer service oriented. Site manager is very knowledgeable and very personable I LOVE THEM ALL

The staff here is amazing, specifically Krystle, Laura and Said (Trainee). They know and address us by name, (We reserved our unit on their website, it was a breeze) and are very helpful. The facility is well lit, clean, temperature controlled and our unit looked like it was brand new at move in. Note, there are two locations on Pomona Rd. Be sure to go to 1351 (Property #25999), between Lincoln and Smith. -Enjoy!

Monica was very friendly and professional. I'm very pleased with the way I was treated.😊

Philippa was very helpful and insightful in regard to my properties safety. She was very informative and gave excellent customer service.

Stick with this location. The one up the street is horrible

Best public storage I've been more secure with elevator codes

Krystle and laura are great.very helpful.able to answer all questions with a smile.

Krystle and Laura are great.

Great customer service from Krystle and Monica. They were very helpful.

I have been storing for a while and the girls are always so nice here. Krystle and Monica was here today. Always friendly and happy to help. Come by here if you need storage.

Excellent help and customer service from Denise and Monica!

My friend and I went into public storage to rent a space and the two ladies that were there Denise and Kristle were very nice and helpful.

came here to rent a space Krystle Denise and Monica were very helpful and very friendly they showed me how everything worked and helped me used the elevator.

Walk through was very professional. Monica and Crystal were very helpful and answered all of my questions. Highly recommended!

How late can you go in and out of the gate

Raised there prices

Ive definetly have to give them thw credit deserved. Even though I am an easy tenant(clean and never there). Im usually late to pay. No matter what they have always treated me the same and have always been greeted with a welcoming smile. The place is very clean, easy to access, and greatly staffed! Not to mention the whole facility is indoor so it keeps a lot of weather damage from happening. Definetly reccomend the location to anyone looking for a quality storage unit!

This is the best storage location mainly because of one reason, Krystle. I know that I can always expect her friendly face and amazing customer service. She’s always flexible with me and always warmly greets me despite how often I bother her.

I've stored my belongings in many different places but this public storage is by far the best place so far. The main reason being their customer service. Krystal is a constant friendly face who is always there to help and address concerns.

Awesome service from Laura and Krystal, totally professional and polite.

Keep jacking up their price, when I started my rental they said my price will never go up. Unless I move out and come back. Liars

Jordan was very clear about our accommodations. I would highly recommend this facility.

Jordan was very helpful and informative

Krystle was great help. Very informative and helpful

What size unit is recommended for a moderately furnished 2 bedroom apartment? No refrigerator, washer or dryer.

Krystle rocks!

Lovely customer service from Erica and Krystle. They made everything so quick, easy, and smooth. They also gladly answered all of my question in depth.

Great experience, clean facility! Anne was super friendly and a huge help!!!

Valerie was extremely helpful and professional with my rental,will be referring to my friends L

Krystle was soooo awesome!!! She took her time and made this experience so wonderful. I felt she was very, very helpful and completely knew everything about Public Storage, supplies, locks and pushing carts to help load your items from your vehicle to the storage. I was very, very impressed. I left a message at 8:30am and she called me at 9:30am and I took me on a tour and and explained the codes and hours very well. Thanks sooooo much Krystle your are the BEST and I love your beautiful manners.

Laura B me dio buen servicio me explico en español.