Public Storage Self-Storage Units at 6301 Archibald Ave, Eastvale, CA

Laurie is an excellent manager. She’s very helpful in assisting us in every way to make it easier and convenient for us. She’s truly an asset to your company.

Lori has been helpful with updating account

She saw us. Didn’t open the door. She was sleeping behind the desk or something. Terrible customer service

Lori was great,!!!

Lori is great has always been so helpful

Toi was great! She was very knowledgeable and patient while I was deciding on the storage space size! If your looking for a storage unit ask for Toi!

Lori was super helpful and great service! Would highly recommend coming here

Great customer service! Very knowledgeable, extremely respectful, and welcoming. Definitely referring other people here. Thank you Lori!

The storage is very clean. Entrance is simple. Employees are nice. They could use more carts. That I agree. However, I would of gave them 5 stars if there rent prices were not deciving. Rent my space in March 2022 it was $200.00 a month. A few months later I got a notice it was going up to $330ish then fast forward June 1, 2023 another friendly note in the mail it's now up to almost $450.?? It is way way too much. We are now going to have to look for another facility. I don't know how they can charge new clients $211 and raise rent on existing ones ridiculously. Sure not a way to keep customers. Love the storage but rent prices are forcing us to take our business elsewhere.

Krista and Laurie are awesome!

Lori was very helpful.

VERY CONVENIENT NICE N CLEAN.

Thank you Fernando for your help with the transfer unit being so close to my old one Thank you

Thank you Toi for your service and helping me get my unit together. After realizing I needed a bigger unit, I revisted and was able to find the unit of size that I was looking for, thanks to Wendy and Jordan for their help with making this all happen in a short amount of time without any issues.

If you want to be gaslighted every 3 months for a price increase without any form of notification, then this is probably the place for you. I started at $190, they attempted to increase the price to almost $400 in less than a year. Awful service, no communication in rental increases, only DAY OF. If you call to complain about the rental increase, they push you to their voicemail, with only an SMS follow-up. No forms of communication regarding failed payments, but instead jacked up extra pricing. Not worth the money here. The entire building smells of burnt rubber and elevators constantly make you sick from the smell. Do yourself a favor and look at other storage spots. Quick Update: If you try to leave, they will up charge you. They'll also refuse a legal refund and credit which you are owed. This goes against their refund policy.

Clean and parking easy

Great experience lovely facilities Kirsta

Kirasta showed us the ropes. Got us a storage space 👍🏼

Fernando was a big help to me today and he got a really complicated situation solved with no hassle!

Manager Lori from public storage gave me the best customer support that I had on a long time.

Krista and Ernesto were awesome!! Very helpful and knowledgeable!!

Awesome place! Come here. .

We told them that we moved out of the storage they said that they didn’t I was in the hospital gave somebody to try to give them the keys and nobody was there so we left it on the door. I called back a week later and said we’ve been trying to get a hold of you guys to tell you we moved out. You guys never called me back for the last two weeks so then they ended up charging me 600 and something dollars. And threaten me to put it on my credit but I’m very very sick so now I have to pay out of my pocket 600 and something dollars because none of the ploy ease a public storage wanted to listen to us. One lady said I’ll put it on the computer cause I don’t see the keys there so they can drill it out the other she did not say that I said yes she did so very rude unkind never there to make payments never on time when you want to make a payment so they like to make you pay late fees and everything always raising the rent on every six months too much money look for another storage don’t go to them

Krista was awesome friendly knowledgeable

Horrible smell on the bottom level of the inside of the building. Been here a couple times in the last 2 weeks and how are they not doing anything about it? Can't even avoid it because it hits you once the doors open!!

Denise was very helpful and patient. I highly recommend to come here

They will take your money and not give you a unit. Stay away. Property manager is to lazy to even answer a phone call.

No loading dock not enough spaces for acces horrible attention from the people at the office sorry there is not a minus start

Lori is the best thanks again for all the help!

Amazing service. Philippa was very helpful and friendly. Thank you!

Thank you Denise for all your help.

BEST PERSON TO GO TO IS DENISE VEEY HELPFUL AND PATIENT

I would highly recommend Public Storage and Lori to anyone looking for the right place to store their belongings. My family and I did not know the first thing about how everything worked. Lori provided exceptional service sharing her knowledge and expertise. She was super helpful, assisting us in finding the right space at a competitive price. Lori and her staff were both professional and personable. Most importantly, Lori really took the time and made suggestions based on our best interest. We truly appreciated the outstanding customer service experience which is so rare these days. Public Storage is lucky to have an employee whom takes ownership of her job like Lori does. Thanks again Lori!

Krista is amazing , really help us

Krista was a excellent help. Awesome customer service 😇😇😇😇😇😇😇😇😇😇😇😇😇

Krista and Lori were very helpful

Where to start this is my first time renting a storage unit. So i knew nothing except it was climate controlled but Denise and Lori helped in every way possible ,i had to get a bigger unit it was super easy. Signing up for a unit is fast this place has all the bell and whistle's and above and beyond excellent and experienced customer service. Highly recommend this location, my only problem is i cant give yall more starts 10/10

I pay $160 for the smallest storage every month and management has not called me to inform me about their $105 price.

ROACHES!! They have roaches here. Do not get units here. I have to move my entire unit. I found adult roaches near my unit and on the floor near my unit.

Denise is awesome!!

Wendy and Denise were great

Thank you for your help with my paymeny

Denise and Wendy provided me Excellent service they went above and beyond. Thank You Ladies

Denise and Wendy was AWESOME. They provide professional services and answered all questions. Thank you very much for you women service.

Great service, 10/10 Wendy is very helpful

Lori is the best!

Lori and Denise are amazing! They are so helpful and pleasant and the facility is clean and safe

Cheyenne and Denise was very nice and helpful, thank you

I showed up around 10:45am and no one was on site or in the office. I called the number on the door which brought me to an operator, Richard, who put me on hold for 5 minutes to get a hold of the manager and never got back to me :/

Wendy and Lori were great

I really like this storage location. The customer service is really great. The girls are very friendly, helpful and knowledgeable. The only downside I’ve had to this location is when the elevators go out. My goodness is it a nightmare. Please keep the doors to the stairs unlocked when having to use the stairs. I got stuck twice and had to walk around the building to re-enter because I couldn’t get in. Side note: visit early morning or late evening, it’s almost impossible to get parking during the mid morning to afternoon hours.

Cheyenne was very nice and helpful. More customer service places need people like her . Thank you so much

First time experience renting a storage space, the place was clean and indoors with cool temperature environment. The staff Cheyenne was informative and professional, made the process easy and was very helpful. Thank you!

Denise was great. She showed me around the facility and took time to address all of my concerns.

Excellent team. Everyone enjoys there job ..

Thank you so much! Denise is the best representative ever!! Super customer service friendly, helpful to the max. Thanks again Denise I will always use the storage

Cheyenne and Lorrie Was so amazing helping me with everything. They made this process very easy and fast. While my kids wait impatiently out side for me. I thank you guys for making feel comfortable

great service

Cheyenne was very knowledgeable and helpful about what was best for my storage needs. She's awesome!

The one way entrance causes much clutter by the entrance

Denise was awesome

Hay everyone...I just rented a unit for the manager Lori...she was so sweet and willing to help me with all my storage needs...she also gave me a great deal on packing supplies...if u need a good storage space come and check out Lori...she is great

Lori, the property manager, is great.

Jordan, Lori and Denise were so great to work with. We happened to stop by to inquire about a storage unit and they made the process so painless, easy and super pleasant that we ended up renting a storage unit on the spot. The place is spotless clean, brand new and feels very safe. So glad we rented at this location, I highly recommend.

Thank you Denise for guiding me thru my rental

If i can give 10 stars i could. Denise and Brittany were fabulous. I didnt feel rushed, Denise was so patient and explained everything very well.

Such a wonderful time at Public Storage with Denise and Brittany great people and having a fun time ready to put my stuff in the storage thank you

Perfect, easy and super friendly help!!!! I appreciate you sooooo much Denise, you are awesome and amazing!!! Highly recommended.

Blown away as soon as I walked in from Lori, Brittany. To Denise amAzing group here experience A+++++++++

Beautiful facility!!!! High tech!!! Clean and convenient!

Cheyenne is an excellent relief manager. she is very helpul and very flexible, smilng all the time. She is awesome. I would difinitely reccommend to my friends and relatives to get the storage here in Eastvale.

Cheyenne and Denise were very helpful, extremely professional and have outstanding customer service skills. Amazing service!!! Would recommend. They are great representatives for this business!

Cheyenne had amazing service

Great service from Cheyenne .

Came in to pay my bills and Denise helped me with getting information to transfer from Colton to Eastvale

Excellent customer service by Denise V. She answeed all my questions, and was very helpful in helping me choose the right unit. Keep up the good work...

Well kept up location

Krista helped so much. Had all info to all questions I had or knew where to direct me to have my question answered.

Krista Is Absolutely Amazing 🔥🔥🔥 Thank You For Helping Me

Krista was great helped me get my storage set up. Very good service

Very clean, well-organized and friendly front desk.

Miss Philip was very nice she rated five stars and I think that she will be a good worker yes sir yes sir

Very easy to rent a space, the facility is secure, and staff are friendly and helpful!

Talked to Carlos with public storage and was able to handle all my needs

Thank you for your help Fernando and denise

It is a well kept storage place. The 6 months my stuff been stored here; I have no complaints.

October 2021 - Denise provided such outstanding service I was overjoyed! It was Sunday afternoon, and I needed a place to store all my belongings but I wasn't going to make it to Eastvale, CA before office hours, she kindly walked me through the process of registering online! I got my security code, to enter the gates, and arranged for the very best storage unit to accommodate my needs and voila! I not only save a month's rent but arrived at the new location stress-free! Thanks Denise and Public Storage!

The rental process was easy and the facility is clean—that’s about the extent of the “good experience.” The facility is extremely difficult. What a terrible setup. Six stalls for loading/unloading. 4 carts to share amongst you all. Having to type your code 1000 times because there’s no cell service or WiFi inside the facility to utilize the app. Need to enter your code for the outside gate, again for the sliding glass doors, and again for the ONE operational elevator whose doors only stay open long enough for a person without cargo to enter, and again if the elevator stops on another floor for more passengers. Narrow elevator entrance so forget bringing large furniture items to an upstairs unit. Narrow driveway, so when stalls are full and people start parking in the alleyway, you’re stuck waiting on people to finish their enormous task of moving all their stuff in and out and up and down this ridiculous setup. Crowded. No signage in the hallways directing you to your unit. Absolutely horrible experience. Very VERY time consuming. Moving is already stressful. Your facility makes it SO MUCH WORSE. A 3-hour job took 6 hours. I’m not the first one to complain about this. I certainly hope public storage does something to alleviate some of these problems. This process needs to be LEANED OUT quite a bit. It’s not practical in the least.

Customer Service was very much helpful and made the process pleasant. The two young ladies whom assisted me are Lori and Denise at the Eastvale location. You should have more employees like these two.

Staff was very knowledgeable and patient. They took the time too go over everything you needed. Highly recommended .

Great place, and quality customer service. Really helpful. Crystal was very helpful and knowledgeable about the products and services they offer.

Wow! I was blown away by how easy it is to sign up online and go COMPLETELY contactless. It took me 20 minutes to get signed up, tops. The facility is secure, you'll need your password or phone to enter the gate, building and elevator. It's still very new and very clean. The climate control is on point as well and it's well lit with restrooms.

Like it so far. Love they have online specials that allowed me to get my first month for a dollar + administration fee + insurance + unit lock(if u show front desk worker you have your own lock you would like to use _you may return theirs and receive refund for lock). Which is an option no other self storage facility has ever offered me. Usually you can use your own lock but if you buy one from them and use it you can't get a refund at most places. The security is kept pretty tight there. There has been the big wheeled carts available every time within 5 minute max wait time.. The area is well lit. And there's tons of cameras for security. Haven't seen any riff raff looking characters lingering around or extra people in cars. I feel safe when I am there even after dark and it's late. They offer a no contact ALL THE WAY rental procedure. I was emailed my unit number and gate code. My unit was left empty and unlocked for me with a brand new lock for me to use inside the unit. Never had to sign any documents at all in person. It's been a pleasure renting my unit there so far.

I wish they had outdoor storage units

Nice facility, clean, and the staff is professional. Welcoming people. My Condo is on the 3rd floor. I love it.🎉

Lory and Denise are the best hard working gals ever! Very nice! I love them!

Very clean and one of the better storage places I have used in the past.

Denise was very respectful and helpful and made sure I understood all of the terms of renting also very professional

Very convenient, good customer service

Lori helped me out the first time when i came to get information and she was great. Denise completed my rental process today she made it easy and fast. Very helpful Ladies

Great customer service. Answered all question posed to her. Pleasure to do business with. Very helpful. Thanks Denise.

Denise was great and very helpful 😊

After only a few months they raised the rent by $40/month!!!!! Ridiculous amount over priced for the SAME unit.

I always have a good experience when I come. Denise an employee is always so friendly and helpful.

This place is worst to rent. Customer service name Lorie doesn’t how talk to customers or handle it. I wouldn’t recommend it.

Denise was great

Oh my gosh I can't say enough the girls really know their stuff there they help you in every way possible to ease the task of moving. I suggest to ask for 5⭐Denise! 😁

Denise and Lori were great. Made my rental very easy.

Denise fue muy amable.

Ms Denise is a wonderful asset to your company.

Let me first start off by saying I was only here for less than a month, however my husband and I weren't to fond of this place. The online process of purchasing a unit is a breeze and is straight forward. We did have a few issues regarding parking and limited carts. Now I typically don't have the time to write a review, however since there are so many new home buyers and apartments nearby, I thought this could be helpful to someone who is looking into storage units. There is very limited parking space upon entering the gate. There are only about 6 parking spaces you can back your car into. Although U-Hauls & big trucks fit into the spaces they do take up a lot of room leaving people who are waiting for a parking spot tight and limited. If you're looking for a more spacious area to load/unload your belongings, please consider your options. Secondly, this was our BIGGEST issue we had here was the amount of carts they had available in order to haul your stuff into the storage units especially if you are on the top floors. Every time we came to our unit to move stuff, there were no carts available and were forced to wait until one becomes available or come back another time. I RECOMMEND to just bring a dolly with you to avoid the hassle of having to wait 20-50 minutes for one. I mean you would think they would provide more carts for the amount of units they have but unfortunately that isn't the case. Overall this storage unit is newly built and the space all around isn't much and is ALWAYS so busy. For anyone who is looking for storage unit at a decent price, try checking elsewhere I'm sure you can find a good price that is spacious and isn't so busy throughout the day. If you read this far god bless and have a wonderful day and safe travels!

I want to thank Denise . She was so helpful . She made me feel that my stuff was secure in this Public Storage . The best customer service . THANK YOU

Denise was amazing!!! Love this place

Thank u Denise for helping me with my payments

Denise was very helpful and courteous. Very professional.

Came in to ask question to transfer from another state to this location and Denise helped me out and answered all my questions. Made the process easy to understand. Both ladies very friendly and helpful! Strongly recommend!!!

Love the mobile options to get into the building clean friendly staff

Denise was Awesome! Had patience dealing with me! Truly a great employee!!!!

She explained every details well. Good customer relations. Very satisfactory.

Denise was my helped very helpful and kind

Denise and Lori are two beautiful women. Funny, fun, and HELPFUL!! Very welcoming and warming 💕

Trying to get in and unload your stuff is a nightmare!!!

The employees at this location are very helpful and very friendly, but this storage place is doomed, do to poor design. They have approximately 1,400 storage units and only six parking places (and no alternative parking). Also, to access their property, you have to download and use their app. The problem comes when you're inside the building and you don't have cell service (we got stuck in the elevator). We had to find another place, this didn't workout for us even though they are really nice people.

Denise was very helpful, she made the process of getting me the storage so easy. She explained how the app works of course there some minor issues with that app/gates. But her overall service was outstanding.

Denise was amazing getting us started with a rental unit, super sweet, very informative and had a wonderful experience! I'd recommend coming here if you need a unit, great place!!

Poor experience, total lack of help or respect from the lady in the office. Canceled the unit before I was able to even move anything in after paying.

Lori was so great at helping me setting up my account and very nice customer service! Totally recommend to come and get your space here.

We recently rented a unit at this brand new facility. I was very impressed with Lori. She was both professional and friendly. She took good care of us and helped to make our move-in smooth and easy.