Public Storage Self-Storage Units at 6380 Tupelo Drive, Citrus Heights, CA

When I arrived there was a situation taking place; a woman was screaming and yelling, making a scene. Kendra was professional, level-headed, and defused the situation appropriately. Afterwards she calmly assisted me as I concluded my transaction. I am impressed with Kendra and her quality of service! Thank you 😊

Cheryl is an amazing help ask for her everytime

Breana was very kind and helpful!

Breanna from Public Storage on Tupelo in citrus Heights is such an awesome representative. She goes over and beyond for her customers and is so helpful and even knows me on sight. I just love her attitude. You should have more employees like her.

Brianna was very pleasant, efficient and made my day easy. And I really appreciated that..

Came in to return a lock for a unit in Florida (after a manager misinformed us we would have to return the lock to a local facility in California) Breanna was so helpful and understanding when she helped us! She was appalled to hear how the staff in Florida handled the situation and made sure to document everything for us for any future reference needed. Breanna was incredibly sweet and deserves recognition!

Both Sarah and Brianna at the property at Tupelo in Citrus Heights are friendly, knowledgeable, and communicate well.

Clean location. Knowledgeable employees. I left with a smile on my face. This is a place worth storing your things. 10 out of 5.

Breanna was a great help. Very professional and friendly.

Great service and helpful property management.

Clean place.

Breanna is the best. Amazing help at this property

I recently rented a locker space that had a special going. the special was that the second month was free. the first months rent was paid in full even thought it was around the 20th of the month. there was no bill due on the 1st but on the beginning of the next first an additional payment was required to continue access to the locker. thus the locker was cleared out prior to that day so no payment was due. all in all I paid for the first month as the special stated but did not receive the benefits of the free second month due to the way the payments were prorated. no credit of any sort was offered due to this inconvenience. I would think twice before renting and double check to ensure that any benefit you think you are to receive due to renting is actually received. As a side note the staff, Breanna, is very helpful and courteous when asked for any type of assistance. However this matter being above her ability to resolve was unable to accommodate anything. This still did not detract from her being courteous and trying her best to see if something could be done. Now a days its far and in between that you get the excellent service qualities she (Breanna) provides.

Breanna was so helpful and pleasant to work with!

Kendra, help me on getting my unit. My experience was second to none. Excellent customer service and attention to detail.

Clean property, nice office ladies, and app is pretty cool too. Happy to store here.

This is far the best Public Storage to rent from!!! Breana lives up to the word “Customer Service!”She is always on point, courteous, and most of all helpful!!!!! If you are looking for a clean place to store your things with exceptional customer service, this is the place. Call or go in and ask for Breana. I give this place 10 stars. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Always clean. Breanna at the front desk has always been helpful and friendly. Easy access with the app.

Awesome!

Got a unit here today and there were TURKEYS 🦃by the store! 😂 Breanna helped me sign up and purchase the unit quick and easy . This place is very affordable and clean over all good experience. 10/10

Thank you Breanna for excellent service!

Breanna gave great service!

This facility is very well maintained and managed. The employees are nice, respectful and easy to talk to. They will handle your storage needs effortlessly.

Great, clean and easily accessible units at an affordable rate. And Bree provided terrific customer service and helped me with every little question I had! Highly recommend!!!!

Bree was awsome helping me get the right size unit

Great service. Thank you.

One star because 0 wasn't an option. On August 3rd, my unit was sold at auction spite being paid in full before the auction took place. I was notified by email on August 5th and immediately took action by calling the public storage help line and setting appointment to meet the facility manager. On August 6th I met with the manager. When she pulled up my account, she stated that this should not have happened and called her supervisor. She informed me that she saw my property being loaded and hauled away. I was then in contact with the district manger who was attempting to resolve the issue. He was able to get the auction buyer to return some items but not all and I'm missing a significant amount of belongings totalling over $18,000 in value. Upon meeting the district manager in person, with the facility manager as a witness, the district manager admitted that this was the fault of Public storage and committed to reimbursement for my sold items. After several days of back and forth, he contacted me and said that there was a limit to the amount of property I was allowed to store and the company would cut a check for that limit which was $5000. I informed him that I would be willing to settle for that amount and sign a disclosure if the check was made available today, Fridsy August 16th. If that was not possible then I would need to go forward in pursuit of legal action to recoup my losses that directly stemmed from Public storage recklessness. He informed me this morning that it would not be possible to cut a settlement check today, so here we are. I will attach the list of items and values that were taken from my unit after it was wrongfully auctioned. I believe that Public storage is at fault here, both the facility manager and district manager of this location have taken responsibility for the wrongful auction, and spite the limit set forth in the rental agreement I believe that an employees recklessness in not checking the account before selling led to my property being sold so I am entitled to the full value of what was taken. I'd also like to note that this unit contained the bulk of my families belongings since we currently live with relatives attempting to save for our home so this loss was more than just monetary for me. I lost personal belongings that help emotional value on top of their monetary value and my privacy was invaded the minute my unit was wrongfully sold and some stranger was allowed to rummage through all of my belongings.

Thank you to Breanna for always helping us with any questions we have. I come to this public storage because it was cheaper and more affordable then other public storages recently I have this Public Storage for about 56 months, but it went up and Brianna was trying to help me bring the price down since the market went up. I still have the Public Storage here and thankful that she helped me thank you Breanna!

Breanna is absolutely awesome!!! I miss locked My storage unit, she locked it, notified me, we met up to correct it. Thank you Breanna.

We did not choose the same location however I'm sure they have the same hours I think it's extremely hard to get In-N-Out with there being a 6 PM closing time.

miss bree was so helpful to us nice service!!

I can't tell you how happy I am with the service I got from Brianna at the tupelo public storage she was so informative she taught me how to do everything she took me in this heat and walked me to see my storage her personality was awesome she's just a great person and I'm looking forward to doing business with her again she was awesome

BREANNA WAS VERY HELPFUL

Had to update payment info and pay my monthly fee. Brianna was very helpful and only took a couple of minutes to process my request. Very happy with service today

I was having trouble with my lock and Bree took care of prob ll em quickly and I was on my way, very good customer service.

Breanna was super helpful when i got lost on the property as i did an e rental for my unit. She also helped me locate a cart so i could move things in easier best storage place i have used thus far!!!! very impressed…

Great svc

Breanna was AWESOME!!! She was so helpful in my time of despair! Because of her loving was a lot easier! Thank you Breanna!!!!

Breanna is very sweet helpful lady I have met there. She's always available and willing to go the extra mile to ensure all of her customers are happy. Thank you

Breanna was wonderful! Always onsite and always so helpful! Public Storage you have a gem with this Property Manager!

Id like to retract my first review this is a great storage they really work with you and are very understanding & helpful was there for a yr thank you

Marcus is a great guy!!! Thank you so much!

Moved my daughters house full of stuff in there. We got a huge space for $99 a month and 1st month was a dollar. Sarah and Brianna were very friendly, explained the times they were open, the payment process, and got us a cart to help shuffle the truck loads of Stuff in to the unit. It felt very safe and secure there. I would definitely use this place again if I ever need a storage unit

Great

First experience with a storage facility and Marcus and Breanna made me feel at home. Thank you

Breanna was very helpful and always returned calls promptly and with the info I needed every time.

Breanna was very helpful, knowledgeable and polite. Highly recommend the Tupelo rd. location.

This is a great Public Storage facility! The property Manager Breanna is amazing, helpful and very kind. She made the renting process super easy!!!!

They are very helpful and friendly service!

The Citrus Heigh location on Tupelo is always so helpful and easy to work with. They always explain things and ask if they can help with anything else. I never worry about anything because they keep me well informed. Thank you!

Breanna was extremely helpful. She helped me to switch to a different space, was friendly and courteous throughout the process.

Brianna was amazing!! She helped make my experience so easy and stress free highly recommend

Breanna was beyond helpful very considerate and just a pleasant person. Her customer service was great.

The lady in the office was very helpful.

Updated review: Don't believe a word this company says. Your monthly payment will be racked up almost a hundred bucks give or take, without you even knowing it. They lock you out, charge you lien fees, late fees, rent and schedule an auction for your unit after 2 months. They cut your lock off and make you pay $20 for one of theirs to get back into your storage AFTER paying your rent and the fees. They close at 5:00 but on the weekends they're open until 6:00. How's anyone supposed to have time to go through, drop off, or pick up anything from their storage if they work a regular 9 to 5 job? The only reason they've listened to me and what I was going through and why I couldn't even get over to my storage at all, was because I left them a bad review on their Google page, and they wanted me to change it. The employee who works at the counter was actually nice and said she was going to try to work with them and get all the fees taken off. That still left the payment I still owed almost $300, now over 400$ and that was only being late a couple months. First month may only be a dollar but then it racks up to 60 and then before you know it you're almost at 100 and I had no clue. The person who my space which is B191, BY THE WAY will auction out to is going to be very disappointed because all it is now are some blankets, some clothes and some candles, along with some Christmas ornaments and decorations my daughter's and I made together. Have fun with that mr storage thief. You guys all should be ashamed of yourselves selling and buying peoples lives. Luckily, I had managed to get the rest of my stuff, that was worth anything to anyone else, out before they locked me out again. I know people who have been behind 6 months at other companies and never had to go up for auction. Shame on you guys for treating people like that. Alot of people use their storages to keep their most important and valuable possessions that mean the world to them. I would review you guys a zero if I could and obviously I can't. So definitely a big fat 1 and I'm going to share this on Google, on my Facebook pages and spread awareness by word of mouth.  People should not have to deal with companies like this..the storage unit I'm specifically to is the one on Tupelo drive in Citrus Heights, CA. They are horrible and do not trust his company. ONCE AGAIN MY UNIT IS NUMBER B191 FOR THE PERSON ABOUT TO BUY IT.. YOU'RE BUYING THE LAST FEW SENTIMENTAL ITEMS I HAVE LEFT. Have fun with a few girl clothes, blankets, Christmas ornaments, and very used candles. I hope you didn't waste too much money on my memories. UNIT B191 AT PUBLIC STORAGE ON TUPELO DRIVE ON CITRUS HEIGHTS, CA.

Breanna was wonderful and very accommodating. She needs a HUGE raise!

The best Customer Service I have had in a very long time. Help from start to finish. Thank you Breanna for your heartfelt help. I needed hand holding through the process and could not ask for better. My highest recommendation. Stellar.

Friendliest staff and always helpful and polite. Stored my belongings at Tupelo location for nearly 4 years and had only 2 small rental increases.

Lei gave excellent customer service

Leighann was amazing thank you!

Don’t get ripped off. Worst experience using this company. I showed up during business hours to move in and no one was there. I had to go to a different company who handled my business much more professionally. These people issued a refund for not even the cost of the monthly rental. They gave me back $21 dollars and I paid $79 to move in. Waste of time and money. I called to get my full refund talked to several people and they were very unprofessional and wouldn’t help.

Came in to rent and Lei and Jackie are great.

Decent place, but not accessible without electricity. It's a decent place to store your things, in fair weather conditions. But as soon as the electricity goes out, not even employees have access to anything and you're locked out of your unit. A PIN pad is the only means to get to the units. On October the 4th 2023, it turns out that this place had a power outage for about two or three days. An employee present that day, standing outside stated that it had been like that for two days. And I'm not sure when the power was restored. The employee didn't even have access to the side entrance. So even if your unit is outside you still can't get to your things. I'm disappointed about the lack of foresight and backup access. I highly suggest you add a means of getting in the old fashioned way, namely key. If you wish to have guaranteed access to your items don't store them here.

Their customer service is the worst I've ever have to victimized by. Although, for the first time in over a year I was there yesterday at almost closing time, and the lady working at the time helped me more than anyone else has in over a year. THK u to her.

Don't like that one he whole reason I pick d this place was that there was à manager on duty all day. Çome to find out it's not true ane they also don't answer their phone. Very disappointing!

Lei was very helpful. She was kind and patient with me. Property was clean and the process to get storage is quick and easy. I was out the door in no time. Thank you!

Great service and comfortable, easy process.

Very helpful

The phone number is fake

Leighann was more than helpful and went above and beyond to help me. I will recommend leighann and Public Storage to anyone looking to rent storage space. Thanks Leighann

Smooth, quick and reasonably priced! Very professional and helpful service from Leighann, would definitely recommend!

I have been with them for a long time. And there rates increase. I'm struggling and I asked for a decrease on my storage and they took close to $40 off of it. Thank you it really does help!

King was super helpful today. I appreciate his help and positive attitude

Went in today looking for a storage unit. The women there today was extremely helpful and friendly. Great experience!

The staff is great. (ALYCIA). You can access your possessions anytime. (within regular business hours) All the way until 5 p.m. on weekends. (Perfect for the unemployed) The hallway lighting is accomplished by use of flourescent tubes that almost illuminate your entire unit. You may be concerned that the cost for inefficient, ineffective lighting might trickle down to the renter. (But fret not little frettlens. No use of their electrical outlets is allowed, keeping cost among the highest in the area) For real tho. ALYCIA is great otherwise I'd leave a nasty review. 5 stars. So yeah here's an update. After having lost my job and home, (remember when the entire planet shut down?) I found myself at the mercy of the California EDD Bank of America fiasco. Like many of Californias newly "unhoused" humans relying on UI benefits, Bank of Americas EDD fraud bots decided it was best to freeze my account with no explanation. Somewhere around 4 months into my life's implosion I was able to get some of my mail from my former roommate... Within this stack of collection notices and offers from the areas tribal casinos I found a couple bank statements and a couple notices from the public storage racketeers informing me that my recent payments were declined. Oh and btw we sold everything you owned for $500. Oh and btw you still owe us $300...... All things considered I find the whole situation a little bit eff-ed up...

Miss Jacqueline helped me set up everything I needed. She was amazing, friendly kind and very informative.

Hey I rented a storage space here, Sabrina an yvette helped me they were amazon great customer service I recommend this place if u need a storage 10 stars !!

I've been locked out of my storage unit more times than I can get in. It's inside a building that has a failing locking system. Nobody ever around to get help. I would not recommend this place.

Jackie was AMAZING!! She showed me and my daughter around the property and offered us a variety of different units. Amazing detail in how the sign up process works and was extremely patient to walk us through signing up and downloading the app. Definitely recommend this location, especially because it is close to our home in Citrus Heights

Love this storage facility

Yvette was very prompt and professional!

My mom always said that if I had nothing good to say...say nothing at all. So ........

Wow! Capri was amazing. I was just expecting to get a regular storage unit and a regular transaction. when I walked in Capri greeted us with a very warm welcome and helped us get into the storage even on her lunch break, came down to help us on a unit far away …because the door was stuck, turns out I just needed to pull the door harder. Thank you Capri! We will definitely remember her and hope she is doing well. Also thank you public storage for the online easy access backed by a nice human to help.

My friend and I were looking for a storage unit to move stuff to that day. I submitted a reservation online and I immediately received a call from Mekala, who discussed the promotions and sizes they had. She was amazing, caring, very friendly, knowledgeable and listened to my needs. I then received a call from Capri, who manages Citrus Heights location off of Tupelo. Let her know I wanted to see the different sizes they had available. She told us to come right in. As soon as I walked in to the office she greeted us with a big smile and took us to see the units. I chose the unit that worked for me and immediately signed up. Capri took the time to explain everything to me to make sure I understood everything that was in the agreement. When we came back to load stuff in the unit, had issues with the lock and the key broke. The place was about to close and I did not know what I was going to do. Luckily for me, Capri worked her magic and found another unit and we were able to get everything in to the new unit just in time before they closed. I can’t thank her enough for everything she did for me. She went above and beyond and provided the best customer service I have ever experienced. I wish there were a lot more people around like her. Thank you Capri for everything. If anyone needs a storage unit, I will refer them to you. You are the best!!!!

Capri is awesome and we got done exactly what I needed to do. She helped me troubleshoot and also I was so happy to save a trip to another store because I needed additional materials that she just stocked. She is clear and concise and extremely helpful.

I’m am very happy to meet a person like capri and she give me all information in what I need and much more she is very nice this is my first time in storage and I’m happy to be here I want to move in a date when she is here I really like her Thank you capri

Capri greeted me with a warm smile and she was so patient I asked her plenty questions yesterday I can tell you this girl is good if she didn't know the answer she definitely found it and I do appreciate her always never got frustrated with me she never said No she said let me double check .I look forward to seeing her everytime I'm here . notch manager Shessss Good😁

I really appreciate Capri at the tupelo location..she always has a smile on her face and is so sweet and ready to help.i look forward to seeing her everytime I stop in to my storage! Keep this girl around.her customer services skills are top notch

Capri was the best part of my day today. She was very helpful answered all my questions and got me in and out in a timely manner. With the day I had today she sure as hek made it alot better. Thank you Capri keep up the good work 5 starts "super employee" haha

Capri is awesome she found the unit I wanted and she was very nice

Today Capri, was outstanding help with unlocking my rental.

Capri is great

Capri is amazing.. goes out of her way to give perfect customer service!! Keep it up!!! THANNNK YOOOU!!!

Awesome service from andrew....true professional.

Andrew assisted me with everything I had questions with! Very patient! Great Customer service is back!!!

Britanny was a great help with setting up my new storage space and getting the signup process finished quickly. She was very friendly and efficient. Thank you!

O am very happy with the service!!!

WOW! THEY ARE OVR THE TOP AWESOME! The property manager there is INCREDIBLE! It's nothing like any other storage facility I have ever used.

Alisha is great. Clean, safe and reasonably priced. The customer service is the best!

I know I'm late but I told Sam I would give her a review for being kind to my mother who is elderly. Very, very helpful

Sam was great. Thank you Sam! You helped me immensely.

sam was very helpful sounds excellent

Sam was amazing! She was very helpful and generous, and very professional. And I’m thankful for her help.

Tried to enter our unit on June 23rd and my lock was no longer on my unit got the manager to come over and she said the lock on it wasn’t their lock, proceeded to put another lock on it and said I had to wait 3 days to get it cut off. I wanted to know why there was a lock on it that wasn’t theirs and I wanted my unit opened right then. She refused to go into the office and pull up my account, stating “I don’t know what you think that’s going to do, I don’t know what’s in his storage.” She called about an hour later saying call her back ASAP so I figured she wanted me to come back so they could open my unit. She asked had I been on the property, knowing good and well we were, you were at the unit with us, told us the lock on there was not theirs, and “that’s scary” but wouldn’t go try to find out why my lock is gone and a lock not theirs is on there. I don’t even know if the things are in the storage unit at this point. suspicious activity. Lack of concern about “scary” incident. Went back today, Saturday, 25th. I asked the employee to look and see if she could see we had been there Thursday, she told us every day he had been there, with the times. And Just as suspected, CLEANED OUT!! Left an empty drill box, water can and insurance brochure. And SWEPT the unit!! Another update: The police went to view the camera footage and was told they only keep it for the last 30 days. The unit was emptied out in less than 2 months. That just brings it back to why didn’t the manager go into the office the day it was noticed 06/23/2022 that it was not their lock on our unit? And I requested she do that and she refused. She knew the police should have been called right then. She FAILED US! SHE FAILED AT HER JOB. And I am 100% convinced she was a part of our things being STOLEN! Well over $5000.00 of belongings .

Alicia was very helpful Understanding made the renting Very easy Exceptional customer service we both love talking with her

Alicia was very helpful and a available to us

Great as always. Alecia is a wonderful lady to interact with. Always happy to help when there's a problem and of course super friendly.

I rented a unit here for two months while I went on a camping trip along the west coast. It was super easy and the staff were great. Alycia was especially great with the check out process. I'm so grateful 🙌

The 6380 Tupelo dr. Citrus Heights California location has locked us out of the B complex for multiple days telling us that they can’t unlock the doors because the solar company who installed solar “left them hanging like that” even though there is a key on the door they say “they don’t have a key”. I’ve called customer service multiple times and literally no solutions. I’ve asked them why they don’t just get a locksmith to open the door for their customers and they say they can’t do that. I’ve asked them to compensate my bill for the days I’m unable to gain access to my units, they also say that they probably won’t do that because it’s a rent at your own risk public storage!

Today I was at this location and I came and the young lady at that location was very helpful and professional. Made my experience simple!!

Sam really helped me out and is a please to talk to.

Alycia at Public storage Tupelo was an absolute GEM, she was amazing and helped me with getting checked out. 10/10 Experience, so easy and quick.

Alycia is wonderfully helpful and had us set up in to move our stuff in within 10 minutes. She was friendly and seemed very organized.

Excellent service from Alycia and Sarah always!!

Because of working hours this time, does not fit well, both girls agreed, that times have changed because of covid. I would like to know when. Thank you

Alycia was extremely helpful, easy to talk to and didn’t make me feel uncomfortable by trying to upset me in any way like I’ve experienced in the past. I ended up even purchasing a few extra items per for recommendation, which I generally would not do otherwise. I recommend this facility as great customer service is hard to come by these days!

She is amazing love this property so much better than the last one

Great service. Thanks!!

Very professional and friendly, made the situation very easy to understand. Would recommend 100%