Public Storage Self-Storage Units at 6380 Tupelo Drive, Citrus Heights, CA

Their customer service is the worst I've ever have to victimized by. Although, for the first time in over a year I was there yesterday at almost closing time, and the lady working at the time helped me more than anyone else has in over a year. THK u to her.

Don't like that one he whole reason I pick d this place was that there was à manager on duty all day. Çome to find out it's not true ane they also don't answer their phone. Very disappointing!

Lei was very helpful. She was kind and patient with me. Property was clean and the process to get storage is quick and easy. I was out the door in no time. Thank you!

Great service and comfortable, easy process.

Very helpful

The phone number is fake

The phone number is fake

Leighann was more than helpful and went above and beyond to help me. I will recommend leighann and Public Storage to anyone looking to rent storage space. Thanks Leighann

Smooth, quick and reasonably priced! Very professional and helpful service from Leighann, would definitely recommend!

The staff is really nice and helpful when they are in the office. Aloy of times they aren't. They are very serious about the time they close though. I have gobe 6 minutes over the closing time twice and have received a warning email both times. The electronic access shuts down at 6 o'clock and if you get locked in they do allow you to manually open the gate to get out. I am happy with the overall services except for the time they close. For someone who gets off work at 5 I would not recommend it if you plan on visiting regularly. 6 o'clock is a little early if you ask me and that's why I gave 4 stars. Otherwise it would have been 5.

I have been with them for a long time. And there rates increase. I'm struggling and I asked for a decrease on my storage and they took close to $40 off of it. Thank you it really does help!

King was super helpful today. I appreciate his help and positive attitude

Went in today looking for a storage unit. The women there today was extremely helpful and friendly. Great experience!

The staff is great. (ALYCIA). You can access your possessions anytime. (within regular business hours) All the way until 5 p.m. on weekends. (Perfect for the unemployed) The hallway lighting is accomplished by use of flourescent tubes that almost illuminate your entire unit. You may be concerned that the cost for inefficient, ineffective lighting might trickle down to the renter. (But fret not little frettlens. No use of their electrical outlets is allowed, keeping cost among the highest in the area) For real tho. ALYCIA is great otherwise I'd leave a nasty review. 5 stars. So yeah here's an update. After having lost my job and home, (remember when the entire planet shut down?) I found myself at the mercy of the California EDD Bank of America fiasco. Like many of Californias newly "unhoused" humans relying on UI benefits, Bank of Americas EDD fraud bots decided it was best to freeze my account with no explanation. Somewhere around 4 months into my life's implosion I was able to get some of my mail from my former roommate... Within this stack of collection notices and offers from the areas tribal casinos I found a couple bank statements and a couple notices from the public storage racketeers informing me that my recent payments were declined. Oh and btw we sold everything you owned for $500. Oh and btw you still owe us $300...... All things considered I find the whole situation a little bit eff-ed up...

Miss Jacqueline helped me set up everything I needed. She was amazing, friendly kind and very informative.

Hey I rented a storage space here, Sabrina an yvette helped me they were amazon great customer service I recommend this place if u need a storage 10 stars !!

I've been locked out of my storage unit more times than I can get in. It's inside a building that has a failing locking system. Nobody ever around to get help. I would not recommend this place.

Jackie was AMAZING!! She showed me and my daughter around the property and offered us a variety of different units. Amazing detail in how the sign up process works and was extremely patient to walk us through signing up and downloading the app. Definitely recommend this location, especially because it is close to our home in Citrus Heights

Love this storage facility

Yvette was very prompt and professional!

Should the power go out in this neighborhood, how do I access my storage? Can a staff member help me access my storage space manually if there is no electricity, like with keys?

My mom always said that if I had nothing good to say...say nothing at all. So ........

Wow! Capri was amazing. I was just expecting to get a regular storage unit and a regular transaction. when I walked in Capri greeted us with a very warm welcome and helped us get into the storage even on her lunch break, came down to help us on a unit far away …because the door was stuck, turns out I just needed to pull the door harder. Thank you Capri! We will definitely remember her and hope she is doing well. Also thank you public storage for the online easy access backed by a nice human to help.

Public Storage in Citrus Heights Tupelo Drive is a great place. Just rented a 5x5 a week or so ago and already upgraded to a 5x10! The staff are really easy to work with and very helpful.

My friend and I were looking for a storage unit to move stuff to that day. I submitted a reservation online and I immediately received a call from Mekala, who discussed the promotions and sizes they had. She was amazing, caring, very friendly, knowledgeable and listened to my needs. I then received a call from Capri, who manages Citrus Heights location off of Tupelo. Let her know I wanted to see the different sizes they had available. She told us to come right in. As soon as I walked in to the office she greeted us with a big smile and took us to see the units. I chose the unit that worked for me and immediately signed up. Capri took the time to explain everything to me to make sure I understood everything that was in the agreement. When we came back to load stuff in the unit, had issues with the lock and the key broke. The place was about to close and I did not know what I was going to do. Luckily for me, Capri worked her magic and found another unit and we were able to get everything in to the new unit just in time before they closed. I can’t thank her enough for everything she did for me. She went above and beyond and provided the best customer service I have ever experienced. I wish there were a lot more people around like her. Thank you Capri for everything. If anyone needs a storage unit, I will refer them to you. You are the best!!!!

Capri is awesome and we got done exactly what I needed to do. She helped me troubleshoot and also I was so happy to save a trip to another store because I needed additional materials that she just stocked. She is clear and concise and extremely helpful.

Capri greeted me with a warm smile and she was so patient I asked her plenty questions yesterday I can tell you this girl is good if she didn't know the answer she definitely found it and I do appreciate her always never got frustrated with me she never said No she said let me double check .I look forward to seeing her everytime I'm here . notch manager Shessss Good😁

I’m am very happy to meet a person like capri and she give me all information in what I need and much more she is very nice this is my first time in storage and I’m happy to be here I want to move in a date when she is here I really like her Thank you capri

I really appreciate Capri at the tupelo location..she always has a smile on her face and is so sweet and ready to help.i look forward to seeing her everytime I stop in to my storage! Keep this girl around.her customer services skills are top notch

Capri was the best part of my day today. She was very helpful answered all my questions and got me in and out in a timely manner. With the day I had today she sure as hek made it alot better. Thank you Capri keep up the good work 5 starts "super employee" haha

Capri is awesome she found the unit I wanted and she was very nice

Capri is great

Today Capri, was outstanding help with unlocking my rental.

Capri is amazing.. goes out of her way to give perfect customer service!! Keep it up!!! THANNNK YOOOU!!!

Awesome service from andrew....true professional.

Andrew assisted me with everything I had questions with! Very patient! Great Customer service is back!!!

Britanny was a great help with setting up my new storage space and getting the signup process finished quickly. She was very friendly and efficient. Thank you!

WOW! THEY ARE OVR THE TOP AWESOME! The property manager there is INCREDIBLE! It's nothing like any other storage facility I have ever used.

O am very happy with the service!!!

Alisha is great. Clean, safe and reasonably priced. The customer service is the best!

I know I'm late but I told Sam I would give her a review for being kind to my mother who is elderly. Very, very helpful

Sam was great. Thank you Sam! You helped me immensely.

sam was very helpful sounds excellent

Sam was amazing! She was very helpful and generous, and very professional. And I’m thankful for her help.

Tried to enter our unit on June 23rd and my lock was no longer on my unit got the manager to come over and she said the lock on it wasn’t their lock, proceeded to put another lock on it and said I had to wait 3 days to get it cut off. I wanted to know why there was a lock on it that wasn’t theirs and I wanted my unit opened right then. She refused to go into the office and pull up my account, stating “I don’t know what you think that’s going to do, I don’t know what’s in his storage.” She called about an hour later saying call her back ASAP so I figured she wanted me to come back so they could open my unit. She asked had I been on the property, knowing good and well we were, you were at the unit with us, told us the lock on there was not theirs, and “that’s scary” but wouldn’t go try to find out why my lock is gone and a lock not theirs is on there. I don’t even know if the things are in the storage unit at this point. suspicious activity. Lack of concern about “scary” incident. Went back today, Saturday, 25th. I asked the employee to look and see if she could see we had been there Thursday, she told us every day he had been there, with the times. And Just as suspected, CLEANED OUT!! Left an empty drill box, water can and insurance brochure. And SWEPT the unit!! Another update: The police went to view the camera footage and was told they only keep it for the last 30 days. The unit was emptied out in less than 2 months. That just brings it back to why didn’t the manager go into the office the day it was noticed 06/23/2022 that it was not their lock on our unit? And I requested she do that and she refused. She knew the police should have been called right then. She FAILED US! SHE FAILED AT HER JOB. And I am 100% convinced she was a part of our things being STOLEN! Well over $5000.00 of belongings .

Alicia was very helpful Understanding made the renting Very easy Exceptional customer service we both love talking with her

Alicia was very helpful and a available to us

Great as always. Alecia is a wonderful lady to interact with. Always happy to help when there's a problem and of course super friendly.

I rented a unit here for two months while I went on a camping trip along the west coast. It was super easy and the staff were great. Alycia was especially great with the check out process. I'm so grateful 🙌

The 6380 Tupelo dr. Citrus Heights California location has locked us out of the B complex for multiple days telling us that they can’t unlock the doors because the solar company who installed solar “left them hanging like that” even though there is a key on the door they say “they don’t have a key”. I’ve called customer service multiple times and literally no solutions. I’ve asked them why they don’t just get a locksmith to open the door for their customers and they say they can’t do that. I’ve asked them to compensate my bill for the days I’m unable to gain access to my units, they also say that they probably won’t do that because it’s a rent at your own risk public storage!

Today I was at this location and I came and the young lady at that location was very helpful and professional. Made my experience simple!!

Sam really helped me out and is a please to talk to.

Alycia at Public storage Tupelo was an absolute GEM, she was amazing and helped me with getting checked out. 10/10 Experience, so easy and quick.

Alycia is wonderfully helpful and had us set up in to move our stuff in within 10 minutes. She was friendly and seemed very organized.

Because of working hours this time, does not fit well, both girls agreed, that times have changed because of covid. I would like to know when. Thank you

Excellent service from Alycia and Sarah always!!

She is amazing love this property so much better than the last one

Alycia was extremely helpful, easy to talk to and didn’t make me feel uncomfortable by trying to upset me in any way like I’ve experienced in the past. I ended up even purchasing a few extra items per for recommendation, which I generally would not do otherwise. I recommend this facility as great customer service is hard to come by these days!

How often are the storage actions?

Great service. Thanks!!

Very professional and friendly, made the situation very easy to understand. Would recommend 100%

Alycia was great and made this a simple process

Alicia is absolutely amazing.. She is always willing to help. I will continue to do business with her and only her.

Fast friendly efficient,, what more could you ask for?

Awesome experience with Alycia.

Alycia was very helpful setting us up with a storage unit. She is very friendly and easy to work with!

Easy and fast lady is super friendly and helpful

My experience at the tupelo property has been wonderful and the app is great you don't even have to get out of your car to open the gate what a wonderful idea thank you

Alycia was very helpful and provided excellent customer service. A great place to store your stuff.

Moving is a stressful time. Alycia made everything a brease. She was friendly and extremely helpful. She had answers for all of our questions and made check in a painless experience. The facility is clean and secure. I feel confident in our storage choice. Thanks for being so amazing.

Alyciabis great everything is good here!

Alycia was very helpful to me today. I had a question about navigating a long moving truck within the facility to get to our storage unit. She showed me on a map the best approach to take, and told me to check in with her when the time came so that she would be able to assist if need be. I really appreciate this kind of customer service. Thank you!

Great place and customer service is excellent with Alycia's wonderful way of being a real person she helped me with everything and her understanding i am going through a very hard time right now.So thank you Alycia keep up the good work i really appreciate you.

Super friendly and professional.

Painless and professional!

A clean facility with pleasant manager and you will get used to their hours of operation, it is worth it, considering this Covid stuff!!!

Thank you many times over for all your help I appreciate seeing you.

Alycia is professional, helpful, and knowledgeable!!! Although she did not have a unit in the size that we needed, she went above and beyond by not only finding a larger unit for us at a nearby Public Storage facility, she also called in advance, advised the other facility we were coming, and reserved that unit for us. (She also advised us of the monthly specials.) Wow!!! Exemplary!!! Way to go, Alycia.

Alycia is awesome, very helpful and patient...

Alycia, was helpful,kind and property is kept CLEAN. Very Please.

highly recommend this place because of the great, friendly people who work there. Alycia especially because she is always super helpful, always on top of things, respectful, and always gives calls to let someone know about any changes or if something is due ahead of time. You can't ask for a better worker or storage place.

This Public Storage is super helpful and very quick to respond. The customer service is A+. We really wanted to go with this Public Storage in Sacramento, however it was a bit further out of the way than we could manage. Unfortunately, we did not go with this storage but if we ever need one and are closer to this area we would pick them.

ALYCIA/SARAH ARE PHENOMENAL!!!!!! LADIES WERE SO NICE AND INFORMATIVE AND MADE ME FEEL COMFORTABLE WITH MY ITEMS BEING STORED AT THE SITE! PLACE WAS CLEAN AND SAFE! NO RATS OR BUGS JUST GREAT CUSTOMER SERVICE AND SMILES! THIS WOULD BE MY #1 SPOT AGAIN IF I HAD TO STORE MY ITEMS IN THE FUTURE! HIGHLY RECOMMEND THIS LOCATION!! NO REGRETS!!

Not at all satisfied

Rented a unit for a couple months and had a good experience. Alicia, the property manager I believe, was very helpful and just an all around awesome person during my time here.

We had a minor issue because my daughter had lost her lock key. Richard was very helpful and made sure the problem was solved before our planned trip to pick her stuff up, sparing us from the many inconveniences of cancelling it. Thanks Richard!

Alycia was helpful and prompt on all of my questions. Very professional

Working with Alycia has been wonderful! She made our moving experience welcoming and stress free. It was one less thing we had to worry about. She was clear in details and checked in on us with how things were going. We appreciate her kindness so very much.

Totally disappointed.. had 4 confirmation emails from your office..when I went there they said they over booked..I even called them to confirm.. I would not recommend you to anyone..What a disgrace..You DESERVE NO STAR RECOMMENDATION..Very DISAPPOINTED customer. 0 rating

Love this place

Alycia was extremely friendly and helpful. She explained the whole process clearly and checked in on us during our move in. Her assistance was greatly appreciated.

Sam killed the game. She’s the real mvp. Got me all set up with a storage unit even though they were about to close in 8 minutes. She blasted through the process and knew it like the back of her hand. Honestly the other storage joint I called had someone so unpleasant I wouldn’t store musty air, Sam answered the phone with gusto and was the most pleasant part of my day. Thanks Sam!

Alycia was very sweet and made our experience here very pleasant. HIGHLY recommend. 👍

Alycia the manager took great care of us when we needed help after our house burned down. Great service and very professional!

So I was in the market for a storage so that I can move some of my stuff in to keep them safe in case I move out from my previous residence. The property manager Alycia was amazing! She helped me go over all I needed for my storage, the correct size, and was very friendly and personable. We sat and chatted for a few while she was preparing my paperwork. Since I was super new to renting a storage, I was a bit nervous, but she calmed all my fears and answered all my questions that I had. I would highly, highly recommend going and seeing my friend Alycia if you are in the market for a rental. SHE'S AWESOME!!! Thanks again Alycia!!

Alycia was great. Professionally and quickly handled all my questions. Moving in on Friday!

Perfect storage. I had to move a lot of furniture and boxes in a hurry but Alycia made the whole process so smooth! Great price and security, would go back for any storage needs.

Friendly staff. Large storage for low cost.

Alycia was extremely friendly and courteous practicing social distancing while providing hand sanitizer during this stressful time.

Alycia got me in and out quickly and professionally.

Management was fantastic she showed us around she walked us through step by step and make sure we understood Felicia this is a perfect person to run that place I'd like to thank her

Alycia is a super star! Knowledgable, smart, professional, friendly and detail oriented. Give this woman a promotion and a raise!

Alycia was very helpful and extremely nice. Very happy with our experience at this location.

Good experience! Very efficiently and comprehensively handled.

Alycia is Awesome!! Great facility and she made the process Super easy!! Thank you!!

Alycia is wonderful. Great customer service.

Alycia was Really nice Super helpful

I want to thank manager Alycia at Tupilo Dr. Citrus Heights Public Storage for all her help and kindness. I reserved my unit online and got a great deal. After my move-in I tried contacting her but she was not returning my calls. Later I found out her pc and phone went down for several days. She went out of her way to let my emergency contact know that she wanted to contact me but was unable. She made good on a promise as well. What a great manager!

Alycia was my rep and she was great even though she was having internet n connection issues she was able to get my reservation done and got me in my shed in only a couole hrs and she was still smiling over the stress of issues..so I give 5 stars because Alycia was awesome under stress..

Shanidra was very help and she had what I needed. Thank you so much.

Alycia was extremely helpful getting my storage unit issues figured out! Thank you so much!

Sam was amazing! Super sweet and helpful, made the experience nice and easy :)

Alycia was very helpful and nice.

Sam does a great job I really like how she walked me through the process and has great customer service skills. Loved her sense of humor it's great to deal with people that makes you smile

Amy was awesome! She was very knowledgeable and answered all my questions. She made me feel very at ease being a first time renter. Would definitely recommend her and this public storage!

Prices are through the roof! They want $105 for a closet!

Very good employee on your grounds well manners and very knowledgeable Thankyou Sam

Sam was very courteous and helpful. She has a contagious smile to go along with her outstanding service.

Alycia was AMAZING and also very nice to me. She was extremely helpful and explained everything in such detail that i didn't even have to ask any questions.

Sam is fantastic!

Sam is the best. She is very personable and made the experience less stressful and fun! She will take excellent care of you.

Staff are the absolutely the best I have seen in this field!! Facility is clean and quiet too!!

Alycia and Kelly were very helpful, professional, and kind. They went out of their way to make sure I had a good experience and were very personable. I needed a place to store my stuff for six months and it was a good deal. The worst part is all the stuff I have! Moving is a pain in the back!

Good place to store your belongings,

Alycia was very professional and very helpful.

Great people great service

Alycia did a great job checking me on and got me a great deal on a unit that fit my needs!!

Management was extremely helpful and friendly. She answered all my questions and she had a wonderful smile.

Alycia has been so amazing and helpful. My boyfriend and I were in a desperate situation and Alycia made this painful situation smooth and simple. Her attitude is phenomenal, uplifting and made my anxieties disappear in one conversation. She’s spectacular and should definitely get a significant raise!!!! 👍🏻👍🏻

Alycia helped us out. She was nice and the experience was fast and easy

I have never been so upset with a company. Never. They are aware that their units can be broken into but they did not inform me of that until it was too late. ANY decent person or company should let you know there is a problem that will result in all of your personal belongings being stolen but not Public Storage. I spoke to Daniel the District manager and his boss Devon in Seattle and they both apologized and said they are aware of the problem but the contract says “rent at your own risk”. So it’s my problem. Please go to a different company. I truly hope they go out of business. This is a company of scumbags.

The staff here is very friendly and helpful. Alycia has gone above and beyond expectations to accommodate our needs.

The staff are very friendly and curtious. My problem is the access hours. I had to get a storage quickly Thought the hours were 6am to 9:30. Nope gotta be done by 6pm. No time to really move stuff in or out.

DO NOT RENT A STORAGE UNIT FROM THIS PUBLIC STORAGE. I was told by the Citrus Heights Police that they have “break-in issues”. Unfortunately, we learned the hard way. Don’t be the next victim!!! This location lacks on security cameras, and the ‘ daily lock checks’, clearly, are not done. Go somewhere else!!!!!

I was going to move to another storage (smaller) but after talking with the manager here, Alicia, I decided to stay at Public Storage. She was amazing so helpful and nice, got me into a smaller unit right next to the one I was in. I would recommend this Public Storage to anyone who needed a storage unit.

Alicia, was very professional and polite. She was very knowledgeable as well as efficient and a pleasure to do business with.

Alycia was very professional. Answered all my questions. Highly recommend to rent here.

The manager is very nice and helpful and the property is good.

I want to say thank you to Alycia and Taylor for helping me and for their superb service I recommend this to anyone

thanks for all your help coco you answered all my questions and I’ll be sure to recommend friends and family to your facility.

Very welcoming experience!! Was new in town and needed a trusting place to store my stuff. Was greeted by Alycia with a giant smile and hello. She was able to find me the perfect unit I needed at a reasonable rate.would reccomend this facility to anyone needing to find a place that's affordable and friendly everytime I'm there storing my belongings that's the vibe I get!!

Taylor helped me check out of my space. She was great and fast with my checkout.

My unit got broken into and locks got cut and about $5000 worth of stuff got stolen. The guy Adam that worked there was not helpful and had no idea what to do. He couldn’t even get ahold of someone that would be able to help me and basically told me I was SOL. If you want to keep your stuff safe, DO NOT store it here.

This is the worst experience ever.

Thanks Ben. Great service. I’ll tell my family to rent here.

***DO NOT RENT FROM PUBLIC STORAGE**** They Jack up your rent every year or 6 months. ***GREEDY**** Has had many break-ins, they couldn't see the person's face, (BAD CAMERAS). I found a much cheaper place, that provides a lock and doesn't make you purchase their protection plan, like public storage on Tupelo does. The manager is very nice, helpful and sweet. But the company sucks!!! ****DO NOT RENT A STORAGE UNIT FROM PUBLIC STORAGE*** ESPECIALLY THIS LOCATION!! And now they only allow access during times they're open. PEOPLE'S SCHEDULE ARE NOT ALWAYS THE SAME AS BUSINESS HOURS***

We rented a storage for 16 months. This place is secure. Also, Kelly is a great manager. She's always very personable when meeting her and accommodating. We will come back if we need the storage space.

Very nice and friendly staff. Explained everything and made it all quick and easy

I love the people here. It has been a great experience.

Kelly is always helpful pleasant and informative.

Kelly is a great manager and always very personable when I come into the office. Property is always clean and we'll secured.

Kelly is fantastic! Wonderful customer service!

Very friendly staff! Buy a lock from the store and save some money.

Great management, clean facilities and easy access. We have been there many times and always welcomed and helped whenever we have a problem. We Highly recommend this company and location.

Great service and huge lockers %100

Very clean facility and the property manager Kelly was great .Very kinda.and helpful

Our experience at the facility was excellent! We will be sending anyone and everyone here. They were professional and kind. Thank you!!

Kelly was so incredibly helpful. It seemed as though she just couldn't do enough for us every moment. I can highly recommend this Public Storage to everyone.

Jelly was very Professional and answered all our questions and consensus.

I had made a reservation with these guys because of the locations cheap price and I had the offer to fill in a majority of my information online so I could save time walking in which I really enjoyed. Ontop of it the women who helped me named Petra, was extremely informative and kind. She was very helpful and made me feel very welcomed and happy I chose this location!

Great staff and very clean place. Never worry about things stored here

Great place. Kelly the property manager was great help moving in and every time i went to the office to pay my bill or ask questions..

Very nice and to the point very helpful and got me exactly what was needing

Extremely professional, friendly, & trusting. Pleasure to work with.

Very friendly staff. Peronalanable and fast service. Was in and out fast. No wasted time. Very much appreciated

I’ve had wonderful service with Citrus Heights on Tupelo Dr. Staff is so friendly and have bent over backwards to accommodate my needs!!!👍👍👍

Petra and Kelly great service no problems been here three years

How big are the units

John, Chris, and Kelly were extremely helpful! Thanks for helping me out in a time-crunching crisis! - Norm

Kelly is fabulous a lot of help.

Staff was very kind and helpful! Found me a great storage at a great price.

Safe place to lock up your stuff

Excellent customer

I recently required to rent a storage unit for a short period of time and in my search came across this Public Storage. The staff was very polite and professional in helping me through the paperwork and in getting settled into my space. When my time was done, the staff had thoroughly ensured that all was taken care of and that I had no reservations or fears with the departure of my space. I highly recommend this place for anyone looking for polite and professional staff, staff who go the extra mile to ensure you are taken care of.

Petra and Kelly are great.

Kelly was very helpful, knowledgeable & accommodating. Thank you ☺

Both of the managers I spoke with (Kellie and Nicole) were great to work with. They clearly knew their business and went out of their way to make my rental experience as painless as possible.

Very very helpful ladies Cris and Kelly Customer service is great and attitude towards helping me find the perfect unit for me...

Best public storage! I have to give it up to this young lady, Cris! 🤗 She was magnificent and wonderful. Such a pleasant and professional employee. Cris was extremely helpful, knowledgeable, patient, understanding and just flat out AWESOME! I am so, so, so, so, so happy that we chose to go with this specific location. We were getting nothing but false information and the runaround with other storage companies. Thank you, Cris! Thank you for your amazing performance! Thank you for your professionalism. You're one awesome girl! - Lacey D. Orangevale CA. 🤗😎💩

Why did the hrs change in the first place? It's absolutely insane to close at 5 pm on the weekends not to mention 6 M-F. How is someone that works full time plus ot on the weekends suppose to access their belongings without missing work?

Ghetto af

management has really been a help lately!

The manager was really friendly and helpful.

I came in to buy boxes on a Saturday and 2 helpful ladies provided the best customer service. The boxes are great products to! Definitely will be coming back to buy more boxes.

Kelly was very helpful for the whole process. Site is very maintain and clean.

Hours available not that convient

Construction going on

Just moved in but so far I'm very satisfied. Easy to access info, including rates, and reserve online and the manager called me within 10 min of making the reservation to introduce herself. Only took about 10 min to get assigned my unit and all the paperwork. Manager Kelly was very helpful and friendly - so far I'm very impressed! Prices are very reasonable too.

This place is very clean and easy to rent from. Kelly is also easy to work with ^^

Great service! Kelly made things easy and quick! Thanks!

We have rented here before about a year ago. We found ourselves in need of storage again so we chose to come back to this location simply because it is convenient. I was very surprised as the location has been cleaned up nicely and the manager Kelly was extremely helpful and knowledgeable. Great job Public Storage on hiring this very professional and caring lady.

I FEEL LIKE MY STUFF IS PROTECTED STAFF IS AWESOME

I have several units within the public storage locations in one thing about this place just lately just lately it has been very clean and the manager always very helpful and walking around and I noticed that she was talking to other people seeing how their day is going and assisting where she can that's one thing that I hadn't noticed from any of the other managers thank you Public Storage I think you got a daimond bye bye

My daughter went in to get a storage unit for the both of us and the office manager, Kelly was sure there to help accommodate our needs! She went above and beyond to make sure my daughter got the best deal. She explained everything thoroughly. Lovely lady and great staff!!

Prices are a bit high

I recently rented a 5x10 at this location. This was my first time renting a storage unit and had no clue what I was doing. I was helped by Alyssa she greeted me as soon as I walked in and was very helpful. She asked me what I was storing to help her get an idea on what size to get. After hearing what I was storing she suggested a 5x10. When I seen unit it was perfect. That showed me that Alyssa knew what she was doing.she offered be boxed and packing supplies. The only thing I didn't like was the hours of accessing. But Alyssa attitude and customer service made up for it. Only suggestion for property is a little more lighting. But other than that no complaints. Thank you Alyssa I also told my best friend about location she should be calling you soon

Manager Allysa is always so pleasant when I visit. She always has a smile on her face when I see her. She is very concerned with her customers and it’s shows. Thank you allysa for being so nice and having knowledge of the storage business and what it takes to run it

Very easy to get a storage unit. Very easy pay auto pay also available.

How come I can't have access through the gate on.Thanksgiving ! I pay alot of money monthly for this unit. Not having access on thanksgiving or any other holiday makes absolutely no sense.

I recently rented at this location. I was greeted by manager Allysa. She was very friendly and answered all my questions I had about choosing the right size unit. She even offered me a mattress protector for my bed, which I didn't know I needed until she mentioned it. It helps that the facility it's close to my job. And the manager made my move quick and easy. Thank you Allysa

I absolutely love love love!! This location I've lived all over California and the customer service I get at this location is the best!! Alysa is so nice and sweet, makes me feel like I've known her forever. I only go when she's there because my last few encounters with the others are not as accommodating they are cool but just regular. When I am trusting a place with my prize possessions I just expect a little bit more welcoming attitudes exact the type Alysa has. Oh and I love the fact that I don't have to worry about roaches or rats! And I've been renting here for about 6 months with the season and weather changes and all, this location is by far one of the cleanest!

Allysa helped me a lot. It was my first time getting a storage unit and she was very kind and helped me get the best unit for my items.

Allysa was super friendly and helpful. Loved the vibes of the place. All in all great experience. 10 out of 10.

WORST PLACE TO STORE YOUR BELONGINGS! Numerous storage units broke into and stuff stolen. DON'T STORE YOU STUFF HERE! FAIR WARNING!

Very good vibes and I got better rates than I was expecting. Alyssa Was very helpful. I highly recommend this public storage

Alyssa Was very helpful and nice. She answered all the questions I needed answered and more. Very good experience at public storage

Deanna and Dave were courteous and even stayed late so I could take care of my storage needs. Great team! .... 07/04/2017 Update! Dropped from 4 stars down to 2! ...Deanna and Dave no longer there! New team not as attentive nor helpful... I'll give benefit of the doubt and attribute this to they're being new! I"m not sure who'm I've met.. The two ladies (African-American) that I came across were making there morning rounds never offered their names nor who they were... Dave was always professional/courteous and even provided two heavy duty 4 wheeled hand carts for tenants... this was a plus for me... I came in early morning there wasn't one available. I approached one of the ladies about the carts and gave me the puzzled look and pointed to the other lady who was giving a tour... I interrupted politely about the carts. "I don't know anything about them, sorry"? So I ask if Dave is around? "He's no longer here"... then continues on the tour? Still no names offered and I'm walking around the facility clueless for about 30 min and frustrated as I bump into them again they just walk past me? I decided to leave and just when I did I finally saw one cart in use by another tenant just near office how can they have not seen this?... what a relief! when I pointed this out to the ladies they just shrugged they're shoulders and avoided me as if I were a bother! Still never offered me their names! Also, too many excessive 5 star reviews within a short time span usually indicates otherwise. However, my positive 4-star review remains with previous facility operator Dave F.

I had an excellent experience at this storage facility. I especially found the customer service to be exceptional. A woman named Allyssa helped and she couldn't have been more helpful. She helped me find the best deal and the right unit for what i needed.

Best public storage in all of Sacramento! Alyssa is amazing. I come in quite often and she is always so patient and helpful to all of my needs. Great customer service and very well-kept, safe location.

Very personable the young lady who has taking over is super nice and always has an amazing attitude! Everytime i come in.she always ask how im doing? My home burned down a couple months ago and alyssia was very concerned about me and my family. She even called me a week later to check on me. I truly appreciate her and her huge heart. You truly always show great customer service alyssia

The Manager Alyssa was super nice and displayed excellent customer service! She was very professional and the property was very neat clean and organized. This is by far the best Public Storage I've dealt with compared to the ones in the bay area!

Although Earlean was a substitute manager she was absolutely amazing. She went out of her way to assist us in renting our second unit at this location including running up to the office to get a cleaning rag and bottle of cleaner to do the floor over. When she found out we were mostly storing books she showed us a product to keep the moisture low in the unit. Every employee of Public Storage has been helpful, but Earlean takes it to a whole higher level. Thanks Earlean!

So I haven't had to have a storage for a very long time and I was a little hesitant on pulling the trigger for a unit. Plus I wasn't a 100% sure what size I was going to need but the property manager Allysa was extremely helpful in talking me through the decision process. She was a great help and is a great asset to that public storage location. Many thanks in easing the process to make this ordeal painless as possible.

Alyssa is the best employee you guys have, she so helpful and compassionate employee you got! She's friendly, and always have a smile on her face. She's know her job very well helps me all the time.

While I think the general view is that this is a typical storage place...I have rented at a few and this is the first that doesn't allow you to use the recycle and garbage bins which is insane. I understand a case by case basis and they unlock for you or don't depending on what you have, but some flattened boxes? Insane. I was told its company policy...yet another public storage has allowed it.Do apartment complexes tell their tenants they cant use the dumpsters? No, because that would be ridiculous. I called to ask for a suggestion of where to dump extra boxes as I'm not familiar with this area, and again...it makes no sense why I can't dump at the property...and while not the girls fault for not knowing because she too is new to the area...i feel it was her responsibility as an individual expected to provide customer service to find out. At the very least, try. Ask another property, ask your manager, ask another storage renter, do something. So as far as I'm concerned, and having a relationship with public storage since 1998-1999, I will no longer be renting with them. At the same time, I now know if I ever need a storage space somewhere, to make sure I know and understand the dumping policy and I can pass that message on to others.

Abraham is very helpful and kind. Thank so much for accommodating us with changing into a bigger unit.

Abraham was the most helpful and compassionate employee you have! He's friendly , informative and knows his job very well. He helped me get into my storage when lock was jammed! In spending alot of time here lately, I've seen his interaction with other customers also and have noticed he treats everyone with the utmost respect! Great employee and person! You should be so proud to have such an exemplary employee. Give that man a raise!

awesome service from abraham.

I came in to ask about prices on a unit. I was greeted by Alyssa. She asked me a couple questions and was very efficient. She said it was her first day and i was just amazed how great she was. I ended up buying a storage pak and dish dividers . Thank you Alyssa for your great customer service. You did amazing your first day!

Very nice and friendly people there. They helped me a lot "in forming me " to move in and to move out. I do recommend this place. I was using 2 units for about 6 months.

Nelanne is awsome she is Extremely Proffessional..She has incredible Business accuman. Great customer awareness and Concern.

Abraham was great fine and wonderful

Abraham helped me out very efficient and nice..thank you

Staff was super nice n friendly answered all my questions about getting a unit

The local manager is Dave and he is fantastic. We recently had to clear-out our son's unit and it was a difficult situation for our family. Dave was understanding, supportive and professional. He even pushed his district manager to do her job and unlock the unit for us. I truly appreciate his assistance and attitude.

Dave is the best. Very appreciative and helpful. Thanks Dave

my brother bill and I needed a storage and dave the manger found us the best value for our needs, I highly recommend this location!

The sign on the counter says we care, and they truly do. Dave is like the night clerk at the downtown Skid Row Motel, he has probably heard every hard luck story, and he listened to mine!

Collin was friendly, helpful and courteous. The property is clean and the unit is indoors. I am very comfortable knowing my belongings are safe and secure.

We were robbed of everything in our storage unit so no, I do not recommend

Thanks Jill for your service

Muy bueno Dave Manager 👍👍🌟🌟🌟🌟🌟

I highly recommend this location to anyone who is looking to rent a storage unit. The property management team are very helpful and willing to go the extra step to ensure you get the best care while renting a unit. This site has a high level of security, and makes sure to notify you if your lock on the unit has changed. This is to ensure that you were the person who replaced the lock and works as an extra security measure. This location is AMAZING! Thanks Dave! :D

I have been a customer of the Tupelo Drive location for several months and I am very pleased. I was pleasantly surprised the first month when the manager, Dave, went out of his way the to call to remind me of the due date. They are always helpful, courteous and professional!

Love the people here! Always nice, friendly, & helpful! Thank you Public Storage!

I like the hospitality .the workers are really nice .I particularly like Dave he's always in a good mood .I hope the fees do not continue going up .it's have a great unit however the light only works at night so I really wish that get fixed .other than that I'm very satisfied with public storage .I do rate hospitality with 10 stars .keep up the work Dave and all other employees and thank you

Thank u Dave for everything! This property is very clean and secure. I highly recommend this location for storage and for packing supplies!!!

The manager Dave is very courteous and professional!

K was very helpful. Thank you for making my storage experience pleasurable.

Today I met Tammy at this Public Storage Place. She has an amazing personality that is a perfect blend of warm personality, yet very on point as a professional. I like how everything worked, was clean and the process to get a unit was super easy!

Thanks to U I got what i needed!

I recommend this location the management is very helpful and friendly thank you Geneva and Dave for making things a breeze!

Thank u Deanna for all your help today. I wish this girl wasn't pregnant and leaving the company lol she is so nice. Public storage is losing a good one!

Thanks to ALL the EXCELLENT employees that work here

Thanks to the staff 5 stars to them all

Great customer service guys

Thanks Dave for all that you do!

Fast, friendly service. Thanks Deanna and Robert.

Thank u Deanna for helping create my online account.

Deanna is so amazing! She was so friendly and helpful throughout the whole process and highly recommend using their services. Great experience all the way around!

I'm very disappointed with this business. I've stored my stuff here for about 3 or 4 years. Everything was great in the beginning, great rate, great customer service and very helpful. I started out paying $49 a month for a 5' x 10' (small unit) and occasionally I would be late on a payment because of the due date and my pay day schedule, so naturally I knew I would have to pay a $10 late fee. I never complained. A man that works there called me to tell me about my payment and I just didn't have the extra $10 at the time. He was very sweet and told me if I go online and just pay the regular amount, minus the $10 he would then go in and waive the late fee! I was so grateful. He proceeded to tell me they're really only allowed to do that twice a year but they really shouldn't. I totally understood. Well after one year of storing my stuff there, the monthly rate went up by $10... Another year went by and it went up by another $10!!! I'm now paying $71 a month and remember it's a 5'x10'!!! So this month I was going to log in to my account and couldn't access it. I tried resetting my password I even sent in a "contact us" request with a message about what was going on and surprise surprise I never got a call or email from them... I had to keep trying and eventually figured it out (days later). Once I logged in I noticed they were charging me a $15 late fee. I'm absolutely floored, Dave just called me to ask about my payment and I mentioned the late fee amount, I asked him if he could waive the $15 late fee like he mentioned before, since I've only done that one time in 3-4 years, he said no he cannot. So it looks like I'll be making my final payment of $86 dollars for a very small unit and taking my belongings elsewhere. So upset with this business right now. I wouldn't be surprised to see it shut down very soon with the way they treat a long time customer. Goodbye public storage :)

Isaah was professional and thorough. Great employee

Deanna and Dave thank u so much for everything. They have been so kind and helpful when I need them the most.

We had great service, accommodation's, concern with our budget and overall friendly business quality. Can't say anything negative about it at all. Even the other storage renters were nice!

thankyou deanna for helping with our move in and moveout andthe propety was always secure

My huband and I, felt the necessity.to write a review about the property manager on Tupelo dr, His name is Dave.......even though he conducts himself by strictly adhering to his companys rules....has won us over with his professional conduct, once when i left in a hurry because he never fails to check.the units saved us from having our storage ransacked. Our contact with him has been pleasant.All in All Dave has changed our opinion of the. meadling. Property personel persona to an pleasant experience......we want to thank him in every way....if only there were 2 of him...alas only if ever we store in c.h.on tupleo thanks Dave. William andCindy

Deanna is very helpful. My family has been storing here for years. Never had a problems with rodents and the site is secure. We've always been happy here and recommend the facility and service!

Geneva was very helpful! made this process so smooth! She was a very good listener and helped me with all my needs! Thank you Geneva!! This place has the best customer service. Thank you Dave. Keep up the good work. I recommend this place to everyone.

thank you Deanna for all your help! highly recommend anyone to rent here. the security is amazing. repeat customer and I love these guys!

Thank you Deanna for taking care of all my storage nerds today. Highly recommend. She listens and got me the perfect space on the property that fit my budget! So helpful thank you!

The best storage place to use! Super friendly, extremely accommodating! Deanna in their office happened to give me a call to check on my move in and was able to get me in a bigger unit immediately! Highly recommend!

Deanna was so helpful and professional. She answered all my questions and set me up with what I needed fast. I would recommend you try this place before any other. You will not be disappointed.

Deanna was great

Excellent customer service!! Great job Deanna :) I'm quite pleased with my overall experience with Public Storage!

Very helpful when I lost my key very nice staff. stuff stored for over 5 months never had a problem the lock smith Phil came in minutes and cut the lock instantly highly recommend him.

Deanna was awesome and very professional

Had the pleasure of doing business with Deanna today she was a delight! Highky recommend this location! Thanks again.

This is a great property. The property is clean and secure and we have been here for about 4 years now and have been extremely happy with our choice to have our business in this location. The manager, Dave is always super friendly and helpful and goes out of his way to help us whenever he can. I would highly recommend this location to anyone.

everything was as promised, very clean, efficient and the staff, Dave, was very helpful

Deanna gave us a perfect storage !!! She saved us money when buying a new storage!!! Thank you so much we appreciate it public storage (:

I have had a storage unit at this property for 17 years and obviously, it has worked out fine. The property keeps me well-informed of events, such as flooding, or break-ins (very few). I also enjoy the office staff who are always friendly, and enjoy conversing each month when I walk in to pay my rent. This is also a very convenient location, located on a busy neighborhood road.

I rent at the Natomas location, but come in to this location to pay my bill every month as I work in this side of town..Dave and Geneva are always extremely friendly, professional, and polite.

Dave was great very personable and helpful. Very clean property. Impressed with David and property.

Geneva and dave are always helpful and friendly. Location is always clean and well manage. I would definitely recommend this location!

Geneva and Dave are always so friendly when I make my payments here! Great location thanks guys!

Geneva and dave are always helpful i highly suggest this location!! Thank you!

The storage units are clean and well lit. The property managers and workers are friendly and helpful. A definite recommendation to anyone who needs extra space for their stuff that is safe and clean.

Geneva was awsome thank you!! Always a good experience

Geneva was very helpful with my storage needs! she made it quick and easy. Thank you for all your help!

I am a new tenant at this facility though my family has used it before for years. Today I was thoroughly impressed when I received a call that I had placed my lock incorrectly on my unit. I rushed to the Tupelo PS. All of my possessions were intact thanks to the helpful staff. Thank you PS and Dave for your admiral service. - One Happy Customer

My experience here with Geneva and Dave has been nothing but great!! I recommend this location the employees have been nothing but helpful! Thank you guys!

Geneva was awesome thank you for being patient 5 star!!

Geneva made our move in extremely easy ! She was friendly and was very quick I highly suggest this location! Thank you for making a hectic day a little bit smoother!

Geneva B was soooo nice and. informative, it made my experience renting the unit so ez. I also like having the storage inside.

I have a storage unit on 2 different occasions here and each time has been great. They keep it clean and secure and the people are helpful. I would recommend this location to ANYONE who wants a storage unit with a great location being right off of 80

Geneva was very helpful :)

I recommend this public storage I had easy transition into my unit with wonderful customer service by Dave Faulkner!

Great place would highly recommend Dave provides great customer service and the property is at a convienent location.

Dave was incredibly helpful the whole time we needed to use the storage. We only needed it for a few months but I was especially inpressed how much he still helped us when we needed to leave. Being thorough and calling to make sure everything is good and following up on everything. Not too many people can impress you even when youre leaving but dave defianetely impressed us from start to finish. Highly recommended.

Ashlie and Geneva were so helpful thank you ladies

Great customer service and ease of signing up. Geneva is great! :)

Ashle is amazing! .....

Geneva B. called me before I completed the second page of my online application. She is courteous, professional and works to find the storage solution for your particular needs. I felt that Geneva went above and beyond to make sure that I received the best value and location for the unit that I rented.

I have had a unit here for 5 years now, and have been SO impressed by their great customer service along with the cleanliness of the facilities! They are always very helpful and responsive to any request I've ever had. I can't recommend this location highly enough!

Went in to this location to find out about reserving a storage unit being that i rented from this location before. Geneva B was very helpful and also recommended other locations that would best fit our needs. Thank you!You were very helpful!

Clean property, manager Dave was professional and helpfull. Very happy with my experience and would recommend this property

I have always received the friendliest service, and the property is kept very clean and tidy. I highly recommend this location to anyone needing a storage unit.

Great experience with this facility! Dave was so friendly and helpful. Best experience I have ever had with a public storage unit. Thanks for the great communication and efficient service.

The property manager, Dave, does an excellent job of communicating and making sure the property is well taken care of. A+ for customer service, I would recommend this property to anyone looking to rent storage space

When I signed up for my storage there was a lady named Geneva that helped me out. She is very thorough and answered all my questions. Very helpful!!!!

I found a great place to store my stuff at and I met a nice manager by the name of dave

Great Service!! The employees are very helpful and friendly, especially the manager Dave. I felt respected and valued as a customer, unlike many places where I'm treated like an obligation because it's their job. Good customer service is hard to come by nowadays, and this place reminds me that it's still out there...so much that I took the time to get online and give them 5 stars! LOL Way to go guys! Thanks for the help!

Today's society has seen a huge drop in customer service and many of us can only think of back when a business strived for excellent service. However, this isn't the case for the Public Storage of Citrus Heights on Tupelo. The onsite Manager Dave strives on pleasing the customer, handles situations with true professionalism, keeps pricing competitive and continues to keep a clean environment. If you are looking for a storage unit in this area, don't hesitate to meet with Dave - you will not be disappointed.

Dave is a great manager, very personable and reliably professional. It's good to know good customer service is still around these days. I would recommend this location to anyone looking for a storage. I've rented around Sacramento and this is the best place hands down.

Helped my elderly parents move and Dave made it a stress free experience, would highly recommend!

I have a unit here at Tupelo coo4 David is always very helpful makes it very nice to have a unit at this property saved my items twice because I had left them out. He is very aware of his property and is always out making sure property is safe I recommend trhis location I have been here for 6years very pleased with the management here Geneva is very friendly and helpful as well!

I have 5 storage units to operate my company's equipment from. In doing so I spend quite a bit of time at this property working there Monday-Friday 8-5. While here the property is well maintained from keeping up trash to carts conveniently placed to aid in moving your stuff. Great place to be! Behind the scenes doing all the hard work is good ol' Dave. Hes always there to greet you with a smile and help you find moving supplies if needed. Great property and great management I would highly recommend to friends and family!

Its all wise friendly, nice, and helpful. I don't all wise look forward to paying bills it is a pleasure to stop by and say hi

Great help good management. Clean faculty i would recommend people to keep their storage there.

I have rented a unit at this facility and was very happy with it. Had great access hours, great customer service and a very clean facility,

It isnt easy when all you own is in storage, Dave runs a tight ship and i always felt my stuff was in good hands. I could always count on a friendly greeting and a warm honest smile from Dave. I will recommend Public Storage in citrus height on tupelo to all my friends and family. Thanks again.

Nothing but a great experience at this facility! Both David and Geneva are not only professional but very helpful! Kudos..