Public Storage Self-Storage Units at 6380 Tupelo Drive, Citrus Heights, CA

I can't tell you how happy I am with the service I got from Brianna at the tupelo public storage she was so informative she taught me how to do everything she took me in this heat and walked me to see my storage her personality was awesome she's just a great person and I'm looking forward to doing business with her again she was awesome

BREANNA WAS VERY HELPFUL

Had to update payment info and pay my monthly fee. Brianna was very helpful and only took a couple of minutes to process my request. Very happy with service today

I was having trouble with my lock and Bree took care of prob ll em quickly and I was on my way, very good customer service.

Breanna was super helpful when i got lost on the property as i did an e rental for my unit. She also helped me locate a cart so i could move things in easier best storage place i have used thus far!!!! very impressed…

Great svc

Breanna was AWESOME!!! She was so helpful in my time of despair! Because of her loving was a lot easier! Thank you Breanna!!!!

Breanna is very sweet helpful lady I have met there. She's always available and willing to go the extra mile to ensure all of her customers are happy. Thank you

Breanna was wonderful! Always onsite and always so helpful! Public Storage you have a gem with this Property Manager!

Id like to retract my first review this is a great storage they really work with you and are very understanding & helpful was there for a yr thank you

Marcus is a great guy!!! Thank you so much!

Moved my daughters house full of stuff in there. We got a huge space for $99 a month and 1st month was a dollar. Sarah and Brianna were very friendly, explained the times they were open, the payment process, and got us a cart to help shuffle the truck loads of Stuff in to the unit. It felt very safe and secure there. I would definitely use this place again if I ever need a storage unit

Great

First experience with a storage facility and Marcus and Breanna made me feel at home. Thank you

Breanna was very helpful and always returned calls promptly and with the info I needed every time.

Breanna was very helpful, knowledgeable and polite. Highly recommend the Tupelo rd. location.

This is a great Public Storage facility! The property Manager Breanna is amazing, helpful and very kind. She made the renting process super easy!!!!

They are very helpful and friendly service!

The Citrus Heigh location on Tupelo is always so helpful and easy to work with. They always explain things and ask if they can help with anything else. I never worry about anything because they keep me well informed. Thank you!

Breanna was extremely helpful. She helped me to switch to a different space, was friendly and courteous throughout the process.

Brianna was amazing!! She helped make my experience so easy and stress free highly recommend

Breanna was beyond helpful very considerate and just a pleasant person. Her customer service was great.

The lady in the office was very helpful.

Updated review: Don't believe a word this company says. Your monthly payment will be racked up almost a hundred bucks give or take, without you even knowing it. They lock you out, charge you lien fees, late fees, rent and schedule an auction for your unit after 2 months. They cut your lock off and make you pay $20 for one of theirs to get back into your storage AFTER paying your rent and the fees. They close at 5:00 but on the weekends they're open until 6:00. How's anyone supposed to have time to go through, drop off, or pick up anything from their storage if they work a regular 9 to 5 job? The only reason they've listened to me and what I was going through and why I couldn't even get over to my storage at all, was because I left them a bad review on their Google page, and they wanted me to change it. The employee who works at the counter was actually nice and said she was going to try to work with them and get all the fees taken off. That still left the payment I still owed almost $300, now over 400$ and that was only being late a couple months. First month may only be a dollar but then it racks up to 60 and then before you know it you're almost at 100 and I had no clue. The person who my space which is B191, BY THE WAY will auction out to is going to be very disappointed because all it is now are some blankets, some clothes and some candles, along with some Christmas ornaments and decorations my daughter's and I made together. Have fun with that mr storage thief. You guys all should be ashamed of yourselves selling and buying peoples lives. Luckily, I had managed to get the rest of my stuff, that was worth anything to anyone else, out before they locked me out again. I know people who have been behind 6 months at other companies and never had to go up for auction. Shame on you guys for treating people like that. Alot of people use their storages to keep their most important and valuable possessions that mean the world to them. I would review you guys a zero if I could and obviously I can't. So definitely a big fat 1 and I'm going to share this on Google, on my Facebook pages and spread awareness by word of mouth.  People should not have to deal with companies like this..the storage unit I'm specifically to is the one on Tupelo drive in Citrus Heights, CA. They are horrible and do not trust his company. ONCE AGAIN MY UNIT IS NUMBER B191 FOR THE PERSON ABOUT TO BUY IT.. YOU'RE BUYING THE LAST FEW SENTIMENTAL ITEMS I HAVE LEFT. Have fun with a few girl clothes, blankets, Christmas ornaments, and very used candles. I hope you didn't waste too much money on my memories. UNIT B191 AT PUBLIC STORAGE ON TUPELO DRIVE ON CITRUS HEIGHTS, CA.

Breanna was wonderful and very accommodating. She needs a HUGE raise!

The best Customer Service I have had in a very long time. Help from start to finish. Thank you Breanna for your heartfelt help. I needed hand holding through the process and could not ask for better. My highest recommendation. Stellar.

Friendliest staff and always helpful and polite. Stored my belongings at Tupelo location for nearly 4 years and had only 2 small rental increases.

Lei gave excellent customer service

Leighann was amazing thank you!

Don’t get ripped off. Worst experience using this company. I showed up during business hours to move in and no one was there. I had to go to a different company who handled my business much more professionally. These people issued a refund for not even the cost of the monthly rental. They gave me back $21 dollars and I paid $79 to move in. Waste of time and money. I called to get my full refund talked to several people and they were very unprofessional and wouldn’t help.

Came in to rent and Lei and Jackie are great.

Decent place, but not accessible without electricity. It's a decent place to store your things, in fair weather conditions. But as soon as the electricity goes out, not even employees have access to anything and you're locked out of your unit. A PIN pad is the only means to get to the units. On October the 4th 2023, it turns out that this place had a power outage for about two or three days. An employee present that day, standing outside stated that it had been like that for two days. And I'm not sure when the power was restored. The employee didn't even have access to the side entrance. So even if your unit is outside you still can't get to your things. I'm disappointed about the lack of foresight and backup access. I highly suggest you add a means of getting in the old fashioned way, namely key. If you wish to have guaranteed access to your items don't store them here.

Their customer service is the worst I've ever have to victimized by. Although, for the first time in over a year I was there yesterday at almost closing time, and the lady working at the time helped me more than anyone else has in over a year. THK u to her.

Don't like that one he whole reason I pick d this place was that there was à manager on duty all day. Çome to find out it's not true ane they also don't answer their phone. Very disappointing!

Lei was very helpful. She was kind and patient with me. Property was clean and the process to get storage is quick and easy. I was out the door in no time. Thank you!

Great service and comfortable, easy process.

Very helpful

The phone number is fake

Leighann was more than helpful and went above and beyond to help me. I will recommend leighann and Public Storage to anyone looking to rent storage space. Thanks Leighann

Smooth, quick and reasonably priced! Very professional and helpful service from Leighann, would definitely recommend!

I have been with them for a long time. And there rates increase. I'm struggling and I asked for a decrease on my storage and they took close to $40 off of it. Thank you it really does help!

King was super helpful today. I appreciate his help and positive attitude

Went in today looking for a storage unit. The women there today was extremely helpful and friendly. Great experience!

The staff is great. (ALYCIA). You can access your possessions anytime. (within regular business hours) All the way until 5 p.m. on weekends. (Perfect for the unemployed) The hallway lighting is accomplished by use of flourescent tubes that almost illuminate your entire unit. You may be concerned that the cost for inefficient, ineffective lighting might trickle down to the renter. (But fret not little frettlens. No use of their electrical outlets is allowed, keeping cost among the highest in the area) For real tho. ALYCIA is great otherwise I'd leave a nasty review. 5 stars. So yeah here's an update. After having lost my job and home, (remember when the entire planet shut down?) I found myself at the mercy of the California EDD Bank of America fiasco. Like many of Californias newly "unhoused" humans relying on UI benefits, Bank of Americas EDD fraud bots decided it was best to freeze my account with no explanation. Somewhere around 4 months into my life's implosion I was able to get some of my mail from my former roommate... Within this stack of collection notices and offers from the areas tribal casinos I found a couple bank statements and a couple notices from the public storage racketeers informing me that my recent payments were declined. Oh and btw we sold everything you owned for $500. Oh and btw you still owe us $300...... All things considered I find the whole situation a little bit eff-ed up...

Miss Jacqueline helped me set up everything I needed. She was amazing, friendly kind and very informative.