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Public Storage Self-Storage Units at 4423 N 24th St, Phoenix, AZ
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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4'x10'Online only price$ 37/mo
Small 4'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 37 /mo $ 74Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 39/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 39 /mo $ 78Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 42/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 42 /mo $ 84Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 52/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 52 /mo $ 69Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 56/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 56 /mo $ 75Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 106/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 106 /mo $ 140Best Price Label+ one-time $29 admin fee2 units left! -
10'x10'Online only price$ 149/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 149 /mo $ 196Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 164/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 164 /mo $ 183Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 167/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 167 /mo $ 197Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 179/moLarge 10'x25'- elevator access
- climate controlled
- inside unit, rollup door
$ 179 /mo $ 219Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 199/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 199 /mo $ 234Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 206/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 206 /mo $ 231Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 210/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 210 /mo $ 235Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 221/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 221 /mo $ 260Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 248/moLarge 10'x25'- ground floor
- climate controlled
- inside unit, rollup door
$ 248 /mo $ 303Best Price Label+ one-time $29 admin fee1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Phoenix
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Phoenix Storage Units Available Near Camelback Colonnade
Phoenix self storage is easy to find just south of Phoenix Mountains Preserve and Wrigley Mansion. We have over 700 storage units for rent to serve the Camelback East Village neighborhood.
At Public Storage, we are committed to helping the citizens of Phoenix take control of their lives and free themselves of clutter. If you are a recent retiree or condo dweller looking to unload items taking up valuable space, we have a storage unit that is right for you. This location is especially great for outdoor enthusiasts who frequent Piestewa Peak Park.
Our 5x5 storage units and 5x10 storage units are perfect for storing bicycles, skateboards, rollerblades and any other recreational supplies you don't have room for at home.
Our popular 10x10 storage units are also the most versatile options, providing you enough space to store the contents of a one- to two-bedroom house. Our 10x20 storage units are best for homeowners hoping to store everything but the kitchen sink (and maybe the kitchen sink, too, if necessary). These storage units are ideal for large, bulky items like couches, coffee tables, and appliances.
We also offer indoor climate controlled storage units at this location, great option for taking the edge off of weather outdoors.
Gated keypad access is featured at this Public Storage. We're open seven days a week for your convenience, with friendly staff eager to help you find the right storage solution.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 322)
Becky is amazing. Great service
I love this place! I've had my unit for a couple of weeks now...it's safe, clean and Becky was great with showing me around and getting me setup with a unit that worked for me, and she's always a pleasure to see and speak with when I am there! Definitely recommend :)
Becky is the BEST! The facility is always clean and her customer service is top notch! Never an issue here.
I've had a unit at this location for 6 weeks or so. Becky's service level is top-notch. Always personable, helpful, professional. The physical plant is spotless. It seems they attract easy-going, interesting clientele, as well. Everyone I've run into has been great.
I chose this location because my temp employer was using it; even though the job has ended, I hope never to leave.
Becky has always answered any questions I've had in person or over the phone. She is one of the reason I feel safe with my sentimental items being in my storage unit at the 24th street location. Becky's a true angel.
Great location, easy access even after hours and professional help in the office. Becky has always made me feel welcomed anytime I’m coming in. She’s a true people person and wonderful person over all.
Becky was wonderful to answer all my questions. Even when I asked her to repeat what she said. This location is always well maintained.
Becky at 24th street public storage is awesome and always super helpful. We just rented another unit at our his public storage because of Becky and Spencer. Keep up the great work guys. 🙏🏻🙏🏻🙏🏻
Thank you for your help Denise. Great customer service!!!
Spencer and Ms.Becky did a wonderful job.And extended their professional courtesy far and beyond with care providing my mother with a wonderful storage unit with Easy access by an elevator. I look forward to doing future business with. "Public storage” and referring this amazing company and their management.To my family and friends five star rating
-MB
Staff (Becky, Spencer) are great. Very friendly and helpful. Access areas for customers are clean and well lit. Happy I chose to rent a unit here.
Becky has helped me with my storage unit on multiple occasions! Every time I come to the location she is friendly, hardworking and willing to help in anyway possible. I always look forward to when I see her around the property. Thank you, Becky for always being so friendly and helpful!
This facility is a little farther from my points of interest than I was planning, but after speaking with Becky, I wanted to stay at this location! She made the process so easy to understand, and even helped me a bit once I got there. Great service!! I would’ve definitely used a different facility if it wasn’t for her
We love this location. Becky is real easy to work with.
Becky is a dream to work with!
Becky is great; walked me through my first experience with this process, making it so easy. Ours was a pleasant and friendly transaction with no further questions.
I use public storage on North 24th Street for work. The staff is always kind, the facility is always clean and cool, they also have a couple of large carts to help you get your stuff in and out of the facility, plus they even have a bathroom for customers. Also Becky and Spencer are always ready to help when you need it.
Becky is very nice and on top thongs keeping property clean and great customer service!
Absolutely, been the most AMAZING experience I've EVER had with ANY storage unit in my life! They have been the MOST budget friendly, helpful, understanding, and workable storage facility! Especially, their employee Becky!!! She is the BEST 👌 Deserves 5 stars all her own cuz I swear this woman is super woman! She's always working 💪 and on it,and seems to REALLY enjoy her job and is allways SO helpful, friendly, and REALLY cares about customers and truly makes them feel valued! Keep it up woman! Your the BESTEST! 💯😇
Becky was very helpful and very nice
Becky was very helpful in my move in process to public storage. She made sure my safety needs were met and gave great service.
BECKY IS SO NICE AND HELPFUL EVERYTIME I COME IN SHE HELPS ME
Best experience, best customer service, Becky knew her stuff and made the process so easy for my mom👍will tell my friends about your location!
Becky was so helpful with my move in! The facility is so clean and organized. I couldn’t ask for more!
⭐⭐⭐⭐⭐ SPENCER IS A LEGEND!
I’ve been a long-time customer of Public Storage, and let me tell you—Spencer is hands-down THE BEST manager I’ve ever met! From the moment you walk in, he greets you with professionalism, knowledge, and an awesome attitude that makes every interaction smooth and stress-free. He’s not just incredibly helpful, but also a fun and genuinely great person to talk to!
If every manager were like Spencer, Public Storage wouldn’t just be great—it would be NEXT LEVEL! Huge shoutout to him for always going above and beyond. Give this man a raise, a trophy, or at the very least, some major recognition because he’s setting the bar HIGH!
If you’re looking for top-notch service with a smile, look no further. Thanks again, Spencer! You rock! 🤘
This is an awesome storage facility! Becky is very helpful and knowledgeable about everything!
Becky is so helpful. The place is clean and just overall great customer service experience. 10/10 recommend.
Becky is always so kind and helpful!!! She always makes going to the storage unit a breeze!!!
Becky was very helpful and had a lot of knowledge of the property management, would definitely recommend.
Great customer service! Thank you Becky for your attention to detail and great attitude! .
BECKY POE is the best. Very friendly and helpful. Highly recommend this facility!
Becky was really great in helping me get set up! She was able to answer my questions and was friendly and professional!
Becky gives the best customer service ever, she is friendly always smiling and welcoming and knowledgeable in the product
Becky is amazing and so helpful. Thank you for your expertise I appreciate you. We need more Becky’s in the world.
Always feel safe about our stuff when stored at Public Storage. Becky is so helpful in getting us into the exact size unit for our needs.
Becky is the best person I've ever worked with!
Becky was extremely helpful, knowledgeable and knew the answers to all my questions! I was so relieved to have her help me with all my moving needs! Thank you Becky!!
Phenomenal experience I had with Danni. To help me through this process of getting the right storage unit that was best fitted for me.
Becky helped with my rental and ensured I got the best price on a unit! Great customer service!
We happily write this review about a wonderful storage place, but even more so about a WONDERFUL staff member BECKY. Becky saved the day with a storage space when we really needed it. One Saturday afternoon we found out our condo would not be ready, instead having to put all of our stuff in storage. We called and she listened and kindly helped us through the entire process.
Becky even helped with the paperwork... She is an asset to the company, and Public is lucky to have such a committed employee.
Our friends told us about Public Storage on 44th, they said only talk to Becky- we took their advice and thankfully have had a great experience. Talk to Becky at Public, she will make everything easy and understandable. She goes above and beyond.
I have been with public storage for four years. They have always been extremely helpful plus it seems to be a very safe place for my trinkets.
This location is very clean very easy to get my things in and into the elevator then up to my unit. Becky is always super friendly and very accommodating. She is the reason I chose this facility and location!!
Traci is a great property manager. The property is clean and secure.
Ive been renting here since May and I just wanted to say thank you and shout out to Sandy! I love this location , they are always friendly and helpful. Very convenient and they make everything so easy for me . I have never had any problems here.
Just wanted to shout out Public Storage for making everything super easy and stress-free! The facility is great and convenient, but the real MVP is Becky. She’s super helpful, friendly, and goes above and beyond to make sure everything runs smoothly. Highly recommend if you’re looking for reliable storage and top-notch service! Thanks, Becky!
Had an awesome customer service experience with Becky, she answered all of my questions and is a great asset to your company. Would definitely utilize your services when needed and refer others, based on my positive experience.
Becky was such a great help!
Wow - this place is run so well. Becky is simply amazing at what she does. She was quick in processing access into my unit, friendly, professional and keeps the place spotless. Thank you for doing what you do and doing it so well!!!
Let me tell you about a great manager Becky and Spencer are phenomenal,
Attentive compassionate and understanding. Their continued support during my medical situation has been appropriate. Becky is very very understanding and so is Mr.Spencer please use their services. You won’t lose they are located at the 24th street location in Phoenix. I love you guys. Seriously.Thank you.
Becky is amazing. Super easy getting a storage as over the phone was giving me issues
This is the best, most secure storage unit in town. Becky was awesome today as I was looking to save money on my existing storage unit. Amazing customer service!
Becky was extremely helpful and friendly. Greatly appreciated her assistance.
Amber did amazing
I just got my first storage unit and happy to have do it with them Becky was really helpful and showed me around the facility and how to get the best discount I really recommend this place
We were a bit lost when it came to storage so we visited this location and Becky was able to help us find the best choice for storage. She was very helpful and understanding of our needs. If you go there, ask for Becky!! You won't be disappointed!!!
Highly Recommend this Location the staff is Great! Shout out to Becky for her Great Costumer Service and Always smiling very welcoming.😊
Since renting the storage I’ve had nothing but great costumer service, attentive representative and great experience. Becky made the process easier to deal with and very helpful. Thank you so much and thank you for your costumer service, it helps others deal with an additional responsibility much easier. 10/10 recommend.
Amalia was great in helping our business get units next to each other. I recently reserved another unit and didn't realize it was for another location. Amalia took charge of the situation and made sure we received a refund AND got the unit we wanted at this location. We have several units at this location and no issues in the last 2 years.
Becky is great. She has been a ton of help to me navigating and getting me moved into my storage unit. I would’ve been lost in a maze without her.
I have used several storage unit facilities and I have yet to find anyone as helpful as Becky! I love coming when she is around because she is so helpful, kind and keeps the place spic and span.5 stars from me!
Becky is always so nice and helpful. She always makes me feel welcome and I appreciate everything she does for me.
I work out of the storage unit every week and always love seeing Becky! Such a sweetheart! They keep it clean and air conditioned so my products are safe!
This place is spotless. And Becky was awesome. She made me feel at home. Very nice place
I stopped in to checkout storage rates & options. Becky was super helpful inducing me to the clean units & facility. She was also very helpful with other east valley locations as I determined my final move destination.
"I had an excellent experience at Public Storage. The facility was clean, secure, and well-maintained. Special shoutout to Becky, who was incredibly nice and helpful throughout the entire process. Becky went above and beyond to ensure I had everything I needed and answered all my questions with a smile. Highly recommend this location for anyone in need of storage solutions!"
I was on the fence about renting here but after Becky helped me get set up, all my worries went out the window. She was extremely personable and understanding. She even showed me to my unit and how to get in to it! Would give more the 5 stars if I could!
We had been researching a couple storage options in the area, and although Public Storage wasn’t actually the closest to us, we ultimately decided to use their services because of their ease of reservation, responsiveness and pricing. Becky and Spencer were both very helpful in showing us around, walking us through the process and making us feel confident in our decision.
Becky is THE BEST! She makes this PS a great place to leave your stuff! I highly recommend!! 10/10
Just recently got a storage unit here and Becky has been so helpful anytime I have questions! She is personable and knows what she’s doing.
Helped my mom move some stuff in and out of her unit and I was impressed by this location and Becky! She answered all of my dumb questions and my mom says she has been super helpful! When I can move my unit over to this location I am going to!
I decided on this storage place because of its proximity to where I live. It was very convenient, clean, and new. I like that it's air-conditioned. However, I am deducting a star because the contract states that the fee could increase, and they will notify you hopefully via email. I do not like this, as I prefer to be locked into my price and not have to worry about it going up on me, which could get expensive.
Becky was really sweet when I went in to look at the units, and on the day I got my lock and key, I met with Amalia, who was extremely helpful and sweet as well. They hire great staff. Five stars for Becky and Amalia, but I can't give five stars overall because of the potential price increases.
Great place and friendly staff, Becky is amazing!!!!
My dad's usees this storage facility for years, I recently went with him and met the office girl Becky , she was so nice and helpful, my dad's alittle older and repeats himself, and Becky was just amazing with him, so nice to actually have someone that cares❤️
Excellent customer service by Becky! She assisted me with everything I needed and made the entire experience very easy and smooth. Public storage needs more employees like her.
Nice and clean facility. Becky was a delight. Got me all setup without any hiccups.
I have rented here for months, 1 door has been broken for over 2 months, the second door has been broken for several days. These photos show the current conditions. 7-7-2024.
Amazing customer service Becky has been the most helpful and super nice person so Thankful for her! Thank you for the great service!
Building is clean, Amalia was very helpfull . I recomend this location.
Had the best experience with Becky she was very knowledgeable and helpful. Thank you guys!!
Muy buena atención muy limpio el lugar y Amalia muy linda persona y muy amable lo recomiendo
10/10 thank you Becky. Quick and painless
Spencer and Becky were awesome! Great customer support!
Becky is best customer service person that I have had with any public storage. I have had 3 other units in the past and all the employees were good, but Becky really goes that extra step to listen and help out. Top shelf employee.
Thank you for helping get the right size and right locación. Thank you Amalia!!
All my thanks to Amalia for helping me out earlier!
I was in this facility on the 6th of this month and I was impressed! I was worried I'd be talked into a unit I didnt need however becky and Spencer were the complete opposite! They listened to my needs and helped me secure the exact storage unit I needed! Thank you Becky and Spencer!
I’ve been storing my things at this storage location for 6 years. The inside has always been so clean and the staff are so helpful. I want to give a big shout out to Becky for being there in times of need and for going above and beyond during after hours. Thank you, Becky and Public Storage.
By far the friendliest place I've ever rented a storage unit. Staff (Becky, that means you!) is awesome and very helpful. The units are clean, and affordable - you can't go wrong. If you want a no-stress storage option this is it. I am very glad I found this place. I see no reason to go anywhere else. Thank you Public Storage on 24th Street! (Thanks Becky!!!)
Becky is a damn saint! This woman is hands down one of the best employees I have ever encountered. Every time I am at this facility she is there... injured knee and all... going above and beyond to make sure that every customer is handled, appropriately might I add, with a smile on her face. Any employer on the face of this planet DREAMS of finding all-star employees such as Becky. 15/10 stars... would recommend. 🫡🫡🫡🫡🫡👌👌👌👌👌👌
Great service
The service at this location was amazing! Becky was more than helpful! I was very well taken care of!
First time renter here and let me tell ya..Spencer & Becky have been a blessing. Made a tough move out of apartment experience much better with their helpful assistance and kindness. Anyone looking to rent storage unit(s) in Phoenix, check this place out for good prices & great customer service!
This location is always the cleanest and most welcoming location. Becky was beyond helpful with all the questions I had. She definitely made sure I felt comfortable before my purchase. Thank you Becky!
A friend of mine has a unit at the 24th street facility. The staff was very helpful and facility was very clean. If I needed a storage unit I would consider renting from this facility my friend said that Becky Poe was a great rep and assisted her with getting her unit and keeping her informed on everything regarding the public storage
Came into location to acquire quote. Rebecca was super helpful, with great customer service. The property was very well maintained. Which tells me the cares about the customer.
I’m only leaving a review to commend Becky for being beyond helpful with my rental! Thank you again for being so friendly and professional.
Rented here 2/23 since it was walking distance from my home and my job had me relocate to the east coast temporarily. Came by 2/24 only to find my lock Brocken. Never received a call. Stated my line of 20 years was “out of service” when they “tried” to call me to inform me my lock was broken on 6/23. Over $5000 in personal items stolen. TV’s, bike, Dyson products, air fryer, ice machine, water dispenser, coffee machine, sound bar, bar stools, all gone. However, found a cutoff lock from someone else’s unit in belongings. Told cameras don’t go back that far. Prior agent told me this happens a lot and she’s finding another job. I suggest looking for a place where they don’t allow their employees to break in and steal your items. Trying to log into my account and they already closed it and I had their insurance as well. I never leave any reviews but when your hard work to own your own is taken advantage of and no one cares, it’s important to notify and warn other potential customers. Poor customer service!
Everytime I come in Becky has been friendly and very helpful and has great customer service good people
It is so easy to use and secure!!
Came by to check out pricing and Becky was so sweet & professional. Wonderful customer service ❤️ Thank you for showing me around Becky!
I came in to ask questions about possibly getting a smaller unit & Becky convinced me to keep the unit I had. She was very professional, polite and very helpful. I appreciated her taking the time to show me the smaller units. Becky gets a 5 star from me.
After being in a storage unit for about a month now, just wanted to mention what a great experience we’ve been having. Becky at the front desk was critical to our decision to secure a space and continues to go out of her way above and beyond when we need things. The facility feels brand new, very clean, easily accessible, and fair prices. Would definitely recommend this unit to anyone looking for storage solutions and ask for Becky, she’s a rockstar.
I was in a real pinch and Becky came through. Great facility and even better customer service.
Average storage place except you need ID to use a cart.....I know right?
No public toilet .And a couple of people seen using it as a overnight stay place. Lady accused me of being FBI and to stop surveillance on her
Cuckoo
Spencer is super helpful and positive! Great service!
Spencer was a pleasure to work with! Thank you for everything you do. My items are secured and safe and i’ve had no issues the entire time i’ve been storing here!
Thanks to Spencer
Easy service
DONT EVER DO BUSINESS WITH THIS LOCATION, OR ANY OTHER LOCATIONS. THEY ALLOW THE STAFF TO STEAL YOUR ITEMS, AND REPLACE YOUR LOCKS. ALL THEY HAVE TO SAY IS THAT THEY DONT KNOW WHAT HAPPENED,AND THEY DONT HAVE ANY RECORD OF WHY THE LOCK WAS REPLACED, AND IF I ALLOWED ANYONE ACCESS TO MY ITEMS! MOST OF MY BELONGINGS WERE GONE!
The service is so great that I decided to leave this review. Spencer helped me with everything I needed and was very pleasant. If anyone is looking for storage I would come here.
Martha, the associate at my local Public Storage, was such a great help. She went above and beyond to accommodate my needs. Thank you again, Martha.
Spencer was amazing! Would highly recommend to anyone. One stop kind of shop
Martha was very helpful helping us move in.
Spencer was extremely helpful and set me up within 20 minutes with a storage unit. I was given 50% off my first month and it was easy to set up. Thank you!
When you can’t get in contact with a corporate official or human resource agent via telephone.. Who wants to speak to bots and “live agents” that show lack of empathy when a PAYING customer needs to be heard .. That’s poor customer service.
Spencer was he best gave me all the details I needed and reassurance.
Rented here since they opened as US Storage. Once Public Storage bought the facility, I received several rent increases of 20 -25%. There newest thing is to lock up the moving carts and there are not enough of them (only 2 or 3 at this location). The Service person advised these are a convenience they are not obligated to provide. Funny, every other storage place provides them. I went to a different nearby facility (different company) and will be moving since their rate is 1/3 my current rent.
I would strongly suggest going elsewhere with your business. I arrived in my move in day and nobody was there to help…no one is ever at these places.
So I logged into my account set my move out date as the same day (as their website instructs) and went elsewhere. Never set foot inside or touched the unit.
I called them 3 times with no call back..
Fast forward a bit and I’m getting lien notices and bill of almost $400 - they wont remove the bill!
If this is how they do business it should be all the info you need for your storage unit search.
Spencer was great thank you
Martha was really helpful to me on a Sunday. It id nice to have a person to deal with instead of an app.
Spencer has been incredibly helpful. He is professional, thoughtful, and went above and beyond as we moved several items into our storage unit. I highly recommend Public Storage at this location.
This location is amazing. Was helping a friend move in and Ben was extremely helpful and friendly.
Great place. The tall guy with the long hair was really friendly and helpful. If you read this I'm sorry I forgot your name though, really bad with that sort of thing.
I am writing this review as an exit review. Martha who works at this location is very nice and helpful. She assisted when the manager had put a lock on my unity before I moved out. There was some items I needed to throw away that were still there. When I spoke to manager I was told the lock would be taken off so I could grab those items. It wasn't so it took 2 days to find someone on site to assist. My issue is that there is no customer service at all. During business hours (which need to be updated) there should be a way to get a hold of someone. What if there were an emergency. I grabbed my last items, spoke to Martha about what else should needed to be done (nothing) and pointed out that there were items in there that were not mine. (Photo attached) she stated sometimes when they find things they put in empty locations. Since the location put a padlock on my unit that means they had access to it.... these items are not mine! I cleaned everything out of my unit (as an event planner I use my space for linens, vases and things like that. ) and have departed. If you get to work with Martha, that is awesome... but check on mgmt hours and how to find someone.
Martha at the front desk was very helpful and was able to answer my questions. Nice and easy!
This is our first time renting at Public Storage. Spencer was awesome. Very patient, kind and detailed. All our questions were answered and we left feeling extremely confident that we are in great hands.
This is the worst property I've had the displeasure of renting from. It was okay when I first signed up but there was a change in staff and It doesn't matter what time I visit, nobody is ever there. The guy claims he's cleaning the property but that's not true, he is completely gone from the property. I have the same issue with calling, I never get an answer and I never get a returned phone call. The one time I got a return phone call was when a Manager from a different property was filling in for the day and she said she had tons of voicemails because he doesn't check them. The carts used to be left in a common area, but now they're in the office and imagine how difficult it is to get your hands on one when the manager is never there to open the office. The restroom also isn't properly maintained/stocked and again, no Manager on duty to help. There's another location nearby at Thomas and 28th St. I recommend instead, it's much cleaner and the Manager is on top of things and always there or answers the phone. It was a much better experience at that location for me. Stay away from this one.
I was at this location last month and Martha at the front desk was very helpful. I had to get a new key and couldn’t figured out how to install it. Martha was very nice and patient and showed me how to do it. The location is very clean and there is always 1-2 people at the front desk. Thanks
Spencer was awesome in helping my wife and I get set up with storage units we needed. I highly recommend his facility to anyone looking for storage and great customer service.
Great spaces, Spencer is awesome and super helpful!!
Spencer was great! My first time renting a storage and he walked me through the process. He even showed me the actual unit and way around the unit, such as elevators, codes, etc. Was very professional and would recommend coming here for your first rental unit!
Wendy at Public Storage went out of her way today to help me with the auction unit I purchased. It was inconvenient that we were not able to get codes to access the units but she was very accommodating, friendly and helpful every time we needed anything. Thanks Wendy!
Wendy knows how to provide excellent customer service and maintains a clean and efficient storage facility
The staff was very helpful and informative of my needs. I like the idea that it is safe and secure with watchful eyes on the premise. I have had this storage unit for 3 1/2 years since my wife passed, with no issues. Wendy was kind, prompt and knowledgeable. She helped me with the vacating process. A fantastic addition to your team. I recommend this facility. Vincent h.
The staff here is warm and welcoming and makes the process super easy and straight forward. The building appears to be brand new, and has multiple safety features. I was hesitant when I saw “climate controlled” but this place is icey cold. It’s safe to say my things won’t be melting in the summer heat. I couldn’t have had a better experience with Jennifer, the property manager. She answered all my questions and also went out of her way to personally show me the unit I was renting before making my final decision. I would definitely recommend coming here if you want a great price, fast service, and of course the peace of mind knowing your belongings are SAFE and SECURE! 10/10!
Great experience with the facility staff. Specifically, with Sarah and Michael. I upgraded units twice at the sister kiosk location on 20th street and Camelback. She worked with me and coordinated with the sister location’s property manager, Michael, to ensure I got the specific unit I wanted.
I also had a few concerns that were quickly resolved.
I most definitely feel very comfortable storing my stuff in my new, larger unit!
Never had any issues while renting storage space and when I was ready to vacate Sarah (the property manager) was incredibly helpful and made the process quick and easy. Will definitely come back if I need more storage space!
DONT RENT HERE -BURGLARIZED: My unit, along with a couple others was broken into. So it’s not safe despite the codes and cameras. No one called to apologize or do anything about it. 1 out 10 times (literally) has someone picked up the phone; it goes right to voicemail. None of my handful of voicemails have yet to ever be returned. There is no corporate route either. Neither of my emails on main site were ever returned either. The one time I got ahold of someone they offered a rent credit for the break in but it was only $50 (I pay $150) and the following month they laughably raised my rent.
It was worth the extra cost to move my stuff to another facility because this experience has been an absolute nightmare. Can’t even say bad customer service… it doesn’t exist.
A while to figure out where my unit was and how to get into it but once I did it wasn't a problem so far I like it
Pricing since introductory offer has almost tripled in less than 3 years.
Despite at least 4 requests to improve interior light sensors, motion sensors do not keep the hallway lights on outside our storage space.
Currently having an issue with this location, my review will be updated to show satisfaction once this is settled.
The building is beautiful, clean, and very secure you must have access codes to enter and get on elevator. However Opening at 9:30 in the morning is ridiculous, when it's summer in Phoenix, Arizona it's over 100 degrees by 9:30 AM (people like to move in the early am).
The facility is open until 9:00 pm but staff is gone by 6:00 pm or earlier. Yesterday I was unable to put cart back on time due to doors automatically locking. They only have 2 carts to begin with, now I see why carts are being stolen. This automatic system isn't working. The staff is nice but has little control over facility policies.
The hours are suppose to be 9AM to 5PM, however, no one is actually there— ever. You You pay and pray here. Pay to have your items held hostage against the managers mood swings and pray someone helps you. They have 3 carts and a single catch, you can only use them IF someone is there (the gamble is yours). District manager? Nope, cannot have their contact even if the manager refuses to answer your calls or voicemails. Basically if you need anything you are better off calling yourself and consulting self. Do not store your items here if you want them.
DO NOT RENT FROM HERE… there is no real way for a truck or trailer to fit in here and it shows from the amount of damage on the building and property. Unless you plan on packing a small truck or car go somewhere else.
It was A super quick and easy Kody showed me how to navigate thru the app and was able to access my storage within 15mins! Highly recommend
There are only two bathrooms for customers to use and they don't give you access to either of them. Unless your lucky to find a staff member. There never there.
Annie Was The Best of the Best!! Couldnt have Gone any Smoother... 9/10 would definitely use Public Storage again
Might I say, I had the hardest time actually getting in this place but once I did the customer service was spectacular! Nicole helped me all the way from start to finish. And even walked me to the unit. Definitely go in and don't pay online, save some money too.
Nicole was helpful & patient
Nicole, was the ultimate professional by being patient and kind in her dealings with me. She has an excellent customer service at all times!
Hi Nicole was a very good help I was at 24 an northern an the district manager was not helpful need to Nicole in a better position she is what ya need
Annie has great customer service and was very helpful!
I had a great experience at this location with Annie! Upon move-in, I needed to quickly switch my unit (due to online booking location mix up) and she very quickly switched it out for me so my movers didn't have a long haul. Then, while waiting for them to complete the move (and after a stressful day of packing & moving)I had a container of things fall out of my trunk that flew all over the ground, Annie rushed over to help me pick up my things...it was completely above and beyond customer service! She is very nice, so helpful and great at her job! Thank you, Annie!
Noone there in the office, I realize most paperwork is completed online, but having one person in the office would be very helpful.
No one has returned my call in 3days!! I was over charged $46.67 and no one is responding. I used the Chat and the representative thought is was best to argue with me about the charge. Unprofessional! This facility has shady people hanging around all hours of the night. I went to take stuff at 8pm and 3men in a truck parked the truck in the way way back and were cleaning and throwing trash all over. They looked like junkys. The maintence people I am not sure about either. Don't rent here. They over charge and don't return calls.
Awful. They charge a lot and don't even have carts available. "Somebody locked them in their unit and I can't go in and get them". They won't buy more. Avoid. The worst and expensive, front desk isn't helpful at all.
Update: They just increased my rent by 25%. Guess you love the feedback to make you "better". Don't worry - we are out before it kicks in. AVOID!!!
DeAndre did his thing thank u
DO NOT RENT AT THIS LOCATION. My unit has been broken into an items have been stolen. There is no person there during business hours. The only thing you can do is leave a message. Or call the 800 number. I was never offered insurance. Now my unit has been broken into a second time an a lock put on the unit that is not mine so i have no access to what is left of my items. The property is littered with homeless people. Cigarette butts in the elevator. The cameras are pointless an so is the access code. Security is non existent at this location. Public Storage does not care about your items or this location. Ive contacted them in Facebook but they dont respond there either. I was told today i will be contacted within 48 hours. We will see... HORRIBLE HORRIBLE EXPERIENCE.
8 out of 10 times, they will not have carts here so if you need them for your storage facility, do NOT rent here. The place is clean and well maintained but there are never carts. This never was an issue with previous owners, US Storage. If you need to be able to move or transport items and will need a cart, this is not the place for you. I have to stop by 2-3 times to actually have success in finding a cart to use.
Fantastic customer service!I have been a customer for over 3 years. I love working with a company that will work with you on any issue you might have. Looking forward to a long business relationship with his company.
Annie at 24th and camelback is very helpful
This location is amazing! Annie manages this location, and she runs a very tight ship. The indoor storage is always the perfect temperature, our unit is easy to access. The location is always clean, not to mention the front door and elevators are always in perfect working condition. And I have never needed a hand truck and not had one available. If there is such a thing as a perfect storage unit, this is it.