Public Storage Self-Storage Units at 18175 Emiline St, Omaha, NE

Over the past 2 to 3 months now, I have been trying to move out of my storage unit, I already moved out all of my belongings but the app would not update the move out. So low and behold I am being charged a move out fee and a "insufficient funds fee". I don't have insufficient funds and they have been charging me with these kinds of fees over the past few months, resulting it hundreds of dollars taken out of my account. I will also note that the app kept turning off my auto pay by it self. I have called the office and either get a robot or immediately get transfered to someone else who just repeats themselves over and over without actually trying to help or solve anything. I liked this storage place at first, but after this bad experience, I've never going to them again. They are purposefully misleading on the phone and app, I'm extremely frustrated.

Super friendly staff! Josh was so helpful in getting us set up and going.

Girl in the office is hands down been the best! She always there answer any questions I have and always keeping the place clean and nice! Definitely recommend this location if needing any storage needs

I went there 3 times in last week with proper appointments to look at the unit size but no one was there in the office. I tried calling the location manager but they never pick or return the call. I even called their call center but the location manager do not pick their call as well.

Called 5 times to cancel a storage unit that I’ve never used and keep getting charged for it. No one will return my call

P.S. has Nice (like "brand new") CLEAN facilities, with GREAT deals & rates; Super kind office & admin people. I may want to leave & protect my belongings there forever!!!

The facility is fine, but, so are many storage units in the area. The service from the local office to the corporate office is lacking a key ingredient, customer service and support. I updated information on their app and it caused all kinds of problems. No one at Public Storage was helpful or kind. The 800 number is basically only to make a payment. Two tries, waiting for over 30 minutes on each attempt, resulted in no live person answering the phone. Also, without any notice or recourse, the price was increased by 25% after 5 months. Originally paying $95.00 increased to $131. Called the local office and they said it is out of their control. Could put in an online request for a reduction request. It was sent and immediately received a text message declining the request. No text or email about rate increase and no information about who to contact. So unhappy with the lack of service and how quick the local office is to dismiss themself from the process and send the customer into the wormhole of apps and 800 numbers with automated options. Beware of this if you need to store your belongings for more than a couple of months.

Been storing things here for several months. Nice clean facility and booking a bay was a breeze online.