After signing up online, I went to fill out my paperwork with Public Storage this week and it couldn't have gone better. After showing me the unit, Eileen walked me through the paperwork in a fast and easy way. She made sure I understood what I was signing and we finished quick and efficiently. While we were filling out my paperwork, a lady came in to pay her bill and I noticed that she and Eileen had a rapport only possible with consistent and good customer service. It re-assured me that my own future as a customer at this Public Storage will be smooth sailing.
This is an excellent storage facility, and the people who run it - especially Gabby on the weekends - make all the difference! The place is clean, well lit, and well maintained. They had the exact size unit I needed with easy, pull-up to the door access. I even got half off the first month's rent! They also have a lot of moving supplies, including plastic couch and mattress covers. Great facility! I highly recommend it! :-)
Last Sunday May, 11th, 2014, I reserved a storage unit, ‘on-line’, at this facility.The next day, on Monday morning, the location Manager Eileen called me at 9:30 AM to confirm my reservation and arrange a time to meet with her at the location to go over all the necessary paperwork etc.I was in a meeting when she called and unfortunately had to cut our conversation short so, after my meeting, I called Eileen, first to apologize for cutting our talk short, and then to set up a time we might meet on Saturday, May 17th, 2013.When Eileen answered, I informed her who I was, and apologized for cutting our earlier conversation so short.Eileen thanked me for the call back and then went to work to completely put me at ease about our earlier, ‘brief’, encounter.She continued to be very kind, helpful, courteous and extremely professional, throughout our entire conversation and, before we hung up, we agreed to meet me at 9:30 AM today.During the week my Saturday’s schedule changed, so I called Eileen again, to let her know, and ask if 11:00 AM would still be okay to come by the location.Eileen thanked me for calling about the change and told me that although she personally would not be there, Gabby, her assistant would be able to help me with any questions or concerns I might have.Today, when I arrived at the location to meet with Gabby, I was again struck by how very nice, helpful, courteous, and professional she was as well, during my entire time spent there, all while she generously allowed me to ramble on about life and nothing in particular, as I sometimes often do.In a world that sometimes examples otherwise, I found both, Eileen, the On-Site Manager, and Gabby, her Assistant, to be an incredible, unexpected delight, and a deeply refreshing tonic, and a pleasure to do business with.How very fortunate for the Public Storage Company, to have these two very respectful, courteous, kind, intelligent, and extremely capable woman, in their employ.Thank you very much again Eileen and Gabby for all you did to welcome me.Very Sincerely,Kenny Mitchell