Great location and great customer service
Great experience with Monica, she has helped me with any issues I have had and is very friendly.
Monica at Public Storage went above and beyond to help me fill out the paperwork, get the App and to physically get moved into the space. I am disabled and the help was invaluable. I wish all people were as nice, friendly and efficient as Monica is. Thank you
Wonderful customer service!
Great 5 Star service from Monica!!
Monica is absolutely amazing! Amazing customer service as always!!!!
Monica has been extremely helpful when I lost my storage key. She even noticed that I had not completely locked my unit and put a key on the lock so no one could enter. Additionally, she's very pleasant to work with.
Very nice very willing to work with you!
Great customer service
Monica was very helpful
Stormy and Monica are awesome
Took the time to help me set up my rental. Thank you
Don’t rent from them…. Any location!!!!!!
This is an awesome facility! The office staff are great and lowered my rate when I asked. It is easy to go in and out and have great units.
Excellent service. We weren’t prepared and we were definitely taken care of. Thank you so much - Erlinda
I called the facility I rent from off of 96th street in Tacoma, WA. Stormy the employee attending the site was super professional and very nice. Great experience, I will keep renting from this facility! Thanks!
Great customer service
Monica really helped out
Very clean property
Monica and the staff here are super helpful!
Changing my previous rating, Public storage is continually working on keeping the grounds clean and safe. There's been a new lock put in place on the entry door to the building where my unit is located. For a long time there wasn't a light near my unit so I couldn't see and it made it difficult to see at night but that's been taken care of. Most importantly the employees I've come in contact with have done what they can to be sure I'm happy and my belongings are safe.
Monica has an excellent customer service. Really appreciate your service..keep up the good work!
Monica is the sweetest, most kindhearted person I have ever met. She helped me without question and made it possible for me to get to my daughter’s graduation. She’s a phenomenal employee, more people should treat others as she does.
monica has been very helpful thanks again for the stellar service
Stormy helped me went out of her way to explain the ins and outs of the app and even recommended a location closer to where I stay which turned out to be not needed. Give her a raise!
Ceria and Stormy were amazingly good!! Very helpful and friendly.
Man Mrs Monica really went over and beyond her job duties.... She had an enormous amount of patience while dealing with us she simply k pt smiling while I'm sure we wore on her but never once did she act angry or mean nor disrespectful. That says a lot I so appreciate her and she came out in the freezing cold and stood for 20+ minutes to further assist us. Biggest thx to public storage and especially MRS MONICA.
Derek, Stormy, and Monica have been such an amazing help to me. I left an emergency situation and needed last minute storage for a short time. They were courteous, timely, and helped me with everything I needed. They even followed up with me afterwards. The facility is clean, extremely safe, and all employees I encountered were professional and helpful. Highly recommend.
Monica was amazing! Thank you!
Great communication & service!
Thanks
Monica is the best absolutely the best she’s friendly helpful and patient.
Monica at this location helped me several times and made the entire process very easy/simple. I definitely recommend this location & intend on renting in the future!
Water came in my unit I suggest getting 1 on the inside!
Needs inhouse WiFi. Just saying.
Very nice lady and great service!
Changing my review from 5 to 1 star because apparently malissa was let go. Personally, I think that was a huge mistake on Public Storage part. I will be taking my belongings elsewhere. Hoping malissa finds herself another storage facility in the area so I can just go there. You can already see the effects this change has had on the property as a whole. She actually cares about her customers and their belongings, and the appearance of the property in general. Sadly the same cannot be said for the company, who only cares about the $ !! Public storage has indefinitely lost me as a customer. I hear Safe Store and Extra Space have better rates anyhow!
Had a storage 2 years, business was awesome and great prices
Quick, stress free and professional, thanks to Mellissa. Glad the system wasn't working properly for e-rental and I came on site!
Melissa was very helpful! Communication skills are amazing as well! For sure would come back.
Melissa is absolutely wonderful! She is ALWAYS ready and willing to help. We needed a few units asap and she helped us and got us into the units quickly and efficiently! If you need a storage unit, be sure to check with her... Her customer service us 10/10!!!
Melissa was very helpful with and in all areas I thank you all very much thanks again
Melissa is Awesome best customer sevice
Melissa was real great to work with explained everything very helpful thank you for everything
Melissa is amazing to deal with has exceptional customer service and is extremely helpful
She was very helpful in renting us a parking spot
On 4th of July 2023 I was in a difficult situation and needed a storage unit. I visited a couple other places but they were closed. I finally found this location and met with the property manager Melissa (I believe that was her name). She was awesome, helped me throughout the way and advised on how to take advantage of their current deals. Definitely recommend them specially for the great customer service Melissa has.
Public Storage is the top name in storage facilities. The one on 32nd ave in Lakewood/Tacoma has an amazing manager named Melissa. She has gone above and beyond to help me with everything I need. All of their staff is extremely helpful, courteous and knowledgeable. Definitely 10/10 stars ⭐⭐⭐⭐
The gal that helped us out today was named Melissa...she's wonderful to work with, giving us quick, courteous, and friendly service and was able to answer any questions we had with thorough knowledge of the facility and helped us out with any problems we had setting up our unit rental...it was a great experience working with her!
Mellisa was awesome and went out of her way to help me! Ashley was was super nice, great communication!
Mellisa was great, property looked pretty clean, and she had some good customer service.
I had to come on here and praise how amazing Melissa has been for me while my belongings are in this facility. I moved my stuff in at the end of April and Melissa and her team have been nothing but helpful. I have had to extend it change my unit end date multiple times which I thought would be an issue or cause excessive fees but it has not only the opposite. The DM and Melissa have work hand and hand to help my have piece of mind with my stuff being in Washington while Im in the hunt for a new contract for Travel nursing. I can not thank her enough for all the long phone and emails back and forth. I truly appreciate all she has done for me.
Very nice very friendly. Willing to work tack time to work with u and always has a good
Melissa was very helpful. She was able to get me into a storage unit quickly and easily. Very professional, highly recommend.
Great service; nice space.
MELISSA TOOK SUPER GREAT CARE OF ME, 10 STARS!!
Melissa was great , so very helpful , very nice for taking the time to get me the best deal.
Mellisa was so helpful, and this was the best access hours at the best price!
Great service great unit.
It great here and flexiable and helpful
Shout out to the best public storage employee I've ever encountered her name is Pat she went above and beyond for me I would recommend coming through to this one before any other I've never been treated so kindly and had an employee go so far out of her way for me at any public storage or for that matter most any store. So shout out Pat thank you so much you've made my night and my experience with public storage perfect
This is a great facility with great managers PAT WAS AWESOME and lock attendant they are courteous and will help you pick out a unit that is in the size that you need so you don't overspend they Supply a myriad of boxes and tapes for a very reasonable price they have clean units available for rental
Mellisa was very courteous and knows what she is doing.
I want to thank Ms. Pat for the service she provided. She was very patient and understanding of my situations. If you're looking for storage with amazing prices and great value for your cash go to 9815 32nd Ave Ct S, Tacoma, WA 98499 and Ms. Pat will take care of you!
Service is always great and kind!
Works great very secure employees are very helpful and considerate would highly recommend using their facilities
Ariana tysm I appreciate ur help. Please keep up the good work❤️
I love business I been here over a year
Pat was super helpful in getting me set up.
Very good customer service
The nice lady Pat helped us with everything we needed. She was very cheerful and helped us in a quickness.
Gate working. Great people nice place
Melissa was actually very helpful and I had alot of questions that she had every answer foe. I'm very appreciative of her because sometimes I can be a handful to deal with and she made the experience very easy to deal with
Thank you for being so helpful. I highly recommend this place for local storage.
Mellisa gave me a positive experience when I was inquiring information for my mother.
Melisa Shilling is amazing! She was friendly and very helpful
Mellisa, the manager at public storage in Tacoma, had the best customer service I've come across since moving up here!! She was so friendly and the facility was clean. Thanks again for the fast and friendly service mellisa!! 😁😀
Mellisa helped me today get all squared away with my parking space. Amazing customer service highly recommend
The staff at this location is AMAZING!! They're very attractive nice and very easy to work with!! If I ever need a storage unit again I will definitely be back!!!
Pat is awesome very informative and very nice. Good employee..
Every time I come to pay my storage I'm always greeted with respect n good professional curtesy
I went to pay my dad's storage payment and The lady was very helpful and friendly.
EXTREMELY helpful and polite staff! Can't beat the $1 1st month special and haven't seen any riff raff at all. Pat and Aleeia are the best! charming funny and make you feel welcome and comfortable for sure. No complaints here. If you're looking for a nice quiet place to store your stuff with no bs or hidden fees/lies this is the place to go for sure. I paid $53 WITH heavy duty lock admin fee and tax for a 5x10. Units are super tall. You won't be disappointed!
Everything was good. And people very friendly~
Good experience renting the storage and nice lady here, thanks
Courtesy and all out helpfulness is what you get at the rental office . They were a huge help .
The Staff and management are very courteous. They are willing to help with issues and are always professional.
Pat was amazing and gave the best customer service I’ve received in Washington. Thank you!
Very helpfull pat was very kind and got us through the process quickly and easily. Definitely recomend!
The place is clean, lots of cameras for security and customer service is great, thank you.
Sergio and Tamara were great !
Rented a small unit from this location for four years and have no complaints about anything. My stuff stayed dry and undamaged by anything, the grounds have only been improved since renting here and I would rent here again if I needed to. Pat is a wonderful person to work with and has been extremely helpful with any/all questions I had about my unit.
Service from the facility is usually pretty smooth. We had a hiccup where we couldn't get into our building 3 days before our scheduled move out, but the manager let us in (after verifying identity). The manager was Pat and she is one of the best attendants who has ever helped us. She was very timely and kind, understanding, and very helpful in answering all our questions. Pat alone would get 5 Stars!
My unit got broken into and they wouldn't tell me anything. They wouldn't even give me the case number. When I got to my unit they had already "secured" it and the whole inside of the building had been renovated within a few days of my last visit so I couldn't even tell how happened. No one has been helpful.
Their prices suck I'm moving on the 1st of January they raised my rent $40.00 not even a 30 day notice I haven't even been their a year
I understand that closing a few minutes before actual closing time is preferred by a lot of businesses but sometimes it is really frustrating when you show up at 5:40pm when the location is supposed to be open until 6pm. As a consumer I'm held accountable for every fee and cost a business can legally impose on their customer's and some times made up policies that an employee makes up that day. It seems as if the pandemic is a businesses excuse for exceptionally consistent poor customer service and chronically closing early syndrome and not one business is held accountable aside from a customers ability to shop elsewhere which only works in the form of boycott.
We came to this facility during business hours and waited for over an hour and were not helped. It said open and when we called the public storage they said we don't see any reason for the property manager to not be there and to try calling them directly. Called several times and no luck. There were other people waiting as well. Awful experience.
I was not told about some of the charges until I got there and paid so I ended up having to pay like $50 more than I was told in my email confirmation. And after I paid I found out that the storage unit wasn't even clean and ready for me to move in.
Balinda was so nice ans helpful
Doing maintenance and I have to pick up screws and nails while we drove to the unit
The workers here live on site and are really sweet!
Extremely easy access with our truck. Was clean and secure.
Impossible to get the on site manager for she's never there when it says she should be.
The lady working in there is very insightful in helping, giving me all my options and selecting the best one. She made me feel like I was the only one she was helping when there was 3 other customers. Very very helpful with an amazing smile.
Balinda is amazing! Hard worker and gets stuff done when you ask for help ☺️
Thanks for all the help and explanation Balinda, lol I take so much time of you and you explain me everything really well and the price are really good thanks.
Kept clean and easy access
Belinda is the best. She always helps me and goes above and beyond. She makes me feel like a very valued customer and she treats me with great respect, as she also helps me comprehend by explaining more details, as I am limited in my abilities. Thank you so much Belinda! You deserve more than your employer realizes. If I was your mom, I would tell you that I’m very proud of you - especially for making people like me feel confident and appreciated. Keep smiling and I’ll keep praying! 🛐🙋♀️🕊❣️
Balinda is amazing and helped me set everything up!
Balinda is amazing and helped me and is nice and friendly!!
Balinda is awesome and helped me set my parking space up
Balinda was amazing. Helped me download the app and get everything set up. She was the best!!!