Made arrangements with Mike to reserve a unit and was delighted with his help, support and kindness. Looking forward to have my belongings safe and sound with Public Storage in Shoreline.
Great location, premises is always clean, great customer service. I would for sure recommend. I dealt with Hailey, excellent customer service, very helpful. Thank you Hailey, you were awesome!
-Jess
Brandon K helped me along excellently. Was setup in very little time. Appreciate his work!
Quick and easy to sign up. Contact list check in Worked fantastically. Went from signing up to loading up my unit in about a half an hour.
Location is extremely convenient and easy to access. Unit is clean hallways are bright!
Best price, hands down, easy in and out.
Does the job. Safe and clean.
I must be honest, my first experience with the Public Storage was rocky when I went to the office during business hours and could not talk to someone. However, Mike and Jason, did a fantastic job explaining the co-management of the two Shoreline locations, they were friendly, helpful, and very professional.
It was their people skills and positive attitudes that turned me into a customer.
I get it, now days everyone expects instant results, instant service, instant responses but at the end of the day we have to remember we are dealing with other humans that have responsibilities and schedules of their own. Besides, the online system can answer 95% of the questions you could have and I was able to setup everything online (kuddos for the app, so much easier)
Thank you for following up after my initial call, I look forward to interacting more with you guys in the future.
Good, clean, good security.
Mike the manager is awesome! He is always trying his best to get ensure your satisfaction and with a smile nontheless.
Haley was super helpful and nice. She helped me at the kiosk and showed me my unit. I could not have done it without her.
Haley helped me rent a storage unit yesterday —she was the most helpful and competent of any of the employees I have ever dealt with at Public Storage!! We ran into several paperwork roadblocks and she instantly had a way to solve them and she put in extra effort to find the specific unit i needed. You will be lucky if she is on shift when you need help with anything. Thanks Haley!!! You’re the best!
I worked with Mike at the public storage located at 20065 15th Ave in Shoreline. He was generous with his time and went the extra mile to help me with a problem with my lock.He was thoughtful, considerate and understanding.
I want to thank him again for helping me and being such an outstanding employee.
Thanks Mike.
Marcy
Had entry issues and Haley was very kind enough to sort that out for me..
Skylar represented the company extremely well he got me set up with my storage unit right away.Vivian on the telephone was amazing as well. I called and I was moving my stuff in within the same hour. The unit fit all my stuff. Thank you Skyler from Zac
As none of management put notes in my account the lady called me yesterday and fixed everything i truly appreciate that as she took the initiative to fix the mistake thank you...
Rented a unit here and had a few issues with the space. I went and talked to Mike at the Ballinger location. This guy is a rock star. He went the extra mile to take care of the issues, got me moved into a new unit and did it all with a smile. Just when you're convinced that personal customer service is dead, you get someone that actually cares and wants to help. EVERYTHING at the Public Storage places is automated and very frustrating when you just need a human to help. Kudos to Mike. Thanks again!
Rapid response to customer issues. No complaints.