Public Storage Self-Storage Units at 19237 Aurora Ave N, Shoreline, WA

Lemlem gave me a wonderful customer service and very friendly

Nice

Haley was great! Friendly and efficient.

Haley was awesome and helped us finalize our rental agreement. Excellent service and clean facility would recommend this location

Needed to upsize our storage and Haley was amazing. She made the process simple and easy to follow directions. She was really nice and didnt get flustered at all even tho there were people waiting in line. We all got helped and our storage problems solved.

Spencer at the Public Storage in Shoreline was great. My mother recently passed and we need to store some of her things. Spencer made me comfortable. He showed me rental options, and told me things I had not considered. Very helpful. I’m in the right place at Public Storage. Now days with voice menus and AI it’s fantastic to get actual customer service from a nice, respectable human being. Thanks Spencer!

Friendly and helpful staff. Lemlem got through the paperwork so quick and showed me the facility, which was ver clean and secure.

Haley is amazing! She literally knows everything! She helped me get an affordable unit, and is always helpful! She remembers my name every time I see her! I’ll be sad to see her go!! ❤️❤️❤️❤️

Haley was really helpful and nice, great customer service, she help us to get the perfect size storage.

Hailey at the 19237 was Friendly, and a great help today! It was much appreciated

The staff are very friendly and helpful. The building needs a security update, perhaps more cameras, as my unit was robbed. . I had a AirTag and tracked my possessions to another unit … police failed to act. Public Storage management got the locksmith and got my stuff back. Thankful I caught the burglary the day of, so I managed to get 95% of my belongings, however the thief did steal an expensive music bag and important documents. The units can easily be ‘cherry picked’ to rob: using a ladder anyone can look over the door of anyone’s* unit and see what’s inside. Once you pick a storage unit to rob, any power drill can drill through the lock and break into the unit. Management have been the only ones to act. The police tried to “self incriminate” the locksmith for opening the burglars unit. Boo to the police Thank you Public Storage management… **** upgrade security! And /or buy some long strips of sheet metal and block those 18” gaps above everyone’s storage door, so people can’t see what’s inside everyone’s unit.

Haley was awesome. She helped me find my phone when I misplaced it inside my unit!

SCAM!!! If you speak with customer service over the phone, beware, they aren’t properly trained on how to do their job correctly!! Tracy is her name, and she will put you in the wrong unit. Not only did she book the wrong accommodation, Public Storage isn’t able to fix their employees mistakes!! I didn’t need my storage unit until a week after I initially, hesitantly, booked reservations. Somehow, even after providing move in dates, I was charged the same day, and my storage unit time already began. I didn’t mind that, thinking the unit was going to be what I asked for. Now three days before I have to vacate my apartment and begin storing furniture and a vehicle in what was supposed to be a 10x20 drive in garage unit; I find out it’s not what I asked for. It’s a parking spot located outside. Speaking with the manager in person their supervisor over the phone, my problem still wasn’t resolved. Instead they wanted me to pay more money!!! Claiming they would prorate the payment for the next month. I was only supposed to pay $1 the first month and $219 a month forthright. Now they want me to pay $280 initially and $410 monthly. I think the public storage company needs to get their work ethic together and offer greater customer support services to their customers. Overall horrible experience, on top of having to vacate my apartment in the next two days. Customer service also needs to be less concerned about receiving financial reciprocity, and lean more towards securing the customers storage space.

Haley was very informative and helpful about the move out process. The facility is always clean and well kept when I've been there, would recommend this facility to friends.

Haley, was amazing quick and efficient. Walked me around and provided great directions! Amazing facility I booked a space on the spot!

Great experience at this facility with the manager Haley. My husband and I could not get the gate code to work to access our unit. We went to the office and she was able to fix the problem right away! Awesome staff, thanks!

Haley was very personable and informative on the ins and outs of storage. The facility was clean, shiny and new looking! I'm looking forward to storing my belongings here which is conveniently located nearby to my apartment! Thank you Haley!!!!

Lemlem had great customer service today! Very helpful with getting my storage.

Haley did a fantastic job!

Haley was great! So helpful and knowledgeable. She made the entire process a breeze.

I needed a rental ASAP and rushed over right before closing and Haley was awesome patiently waiting for me to sign up. She answered all of my questions and didn’t rush me out the door. She made sure I was all good to go with my unit. Best experience ever!

I downsized my belongings and wanted a smaller storage unit. I went in today and talked to Haley, she was very kind and attentive. She showed me other units that were available and booked me what I wanted. It was a fast and easy process thanks to her. 10/10 for her customer service!

Great storage unit, there’s carts, it’s convenient, never too crowded, Haley has been amazing and super helpful in the move in and out process- thank you :) Highly recommend this spot!

Haley was very helpful with online reservation!

Zoey was great! Great service! Thanks

It is such a relief when you can find a very clean and well kept storage. Public Storage has great air conditioned units and some have lights inside. I had to upgrade my unit and Haley was wonderful helping me with the process. She is a professional and will do the best to help you maneuver the storage process. I strongly recommend for you to deal with Haley as she is very knowledgeable and will go above and beyond to help you. She truly deserves a raise. I have gone to other storage companies and I have not had a positive experience. Yerelyn

Great!

I visited this location the other day and Haley the girl working there was so great! Very helpful and informative, she showed me two different sized units and was very patient with me and my questions. She even let me take pictures of the two units to show the wife before we make a decision on a unit.

Haley was a wonderful help in assisting me getting my storage unit last week. She made sure I got the right size unit for my needs and was very pleasant and kind. The world needs more people like her with her attitude!

Bathroom was broken and the parking lot is a bit awkward. Loading/Unloading zone is fine though.

Haley, was so above-and -beyond my expectations. Very prompt and techy, provided excellent service while helping me with space transfer. She definitely deserves more than a 5-star. You ROCK!! HALEY!!

Haley was fantastic. Very professional with a personal touch. Feels like our stuff will be safe.

Haley was professional and friendly through out the check in process. Everything went smooth and experience was 5 star.

Lem Lem was very friendly and helpful. She went above and beyond to make sure I got the best rate when I upgraded to a larger unit. Thank you Lem Lem!

Lemlem really helped me a lot today! Find her and say hi to her. She's very friendly too!

Lemlem was very helpful!

Lem Lem was an absolute gem that gave me a great deal and was very transparent about the offerings OK storage units and their pricing. I ended up getting the 10×15 instead of the 10×10 Thank you

great service,friendly laid back professional staff

Renting a unit at this storage was a very positive experience. Lemlem was very helpful and made the whole process very simple. I highly recommend this place!!!! Look no further

Lemlem very courteous, explained everything very helpful

lemlem gave me excllent customer service

Lemlem was amazing ! Great customer service !

My time here was largely smooth and unremarkable, which for a storage place is good. The 24/7 access meant I could come and go whenever I wanted and I didn't need the assistance of someone on site to get access to my storage. The only two things of note that made me eventually terminate my time there were the increasing of rent prices and the mechanical maintenance of their elevators. When my partner and I started renting the price per month was a reasonable 70-80 dollar range, but after a year the price per month was nearly double that. As for the elevators one of them needed repeated maintenance and even when it was functioning it would grind open and closed and emit a loud warning sign at times like it was about to break down. The other elevator had no such problems so each time I went I would ensure I used only that one instead. I was told that multiple attempts for repairs had been made but over time the problem would start returning for that affect elevator. When it was my time to leave I scheduled an appointment and then met with the on site worker Lemlem who made closing out my account easy and without problem.

Stored things here for a year and had no problems. I just recently got a bigger place so I don’t need it any more. Lemlem was very helpful during the move out process.

lemlem excellent customer service with a Smile

Lemlem is very nice and provides us very good customer services. We decide to use PS for our storage needs.

Lemlem helped me out a lot, professional and very friendly. Thank you!

We were told that an employee had to do an inspection with us before we could cancel our contract. So we came at 3:30 in the afternoon on August 30 to get them to do so. No one was in the office, it was locked up, even though the sign said it was open. We tried for 2 hours with no luck, and we searched the entire building, to make sure that there wasn't an employee of walking around somewhere else. So apparently the employees can just show up and leave whenever they want to without notice? Of course, now this means that we're going to be charged for September as well-- All because somebody couldn't finish their shift. We shouldn't have to keep paying just because no one showed up to do their job. Also, we've only been using Public Storage for a year, yet our rate has gone up three different times, every time without a single notice. No email, no letter, nothing. So apparently Public Storage can just raise your rates whenever they want to. And if you have a problem with it, too bad because there's nobody working. The icing on the cake was the person living in their car in the parking lot for the first 6 months that we were here. At least that person's gone now. But don't come to this place without watching who you let in and out of the building. It's a tiny little storage unit that had almost nothing in it. This shouldn't be so complicated to cancel, and the rent sure as heck shouldn't have gone up three times in one year.

Easy access. Clean. Wish it were less expensive

Lemlem and Lena were great and helped me out with the many questions I had. Very friendly and very clean store! Glad to be here!