Public Storage Self-Storage Units at 20065 15th Ave NE, Shoreline, WA

I don’t no where to start this pleas complete rip off and horrible management . The store manager have nastiest attitude very disrespectful way … first I gat rubbed … half of my staff I stored have stolen.. insurance didn’t even covers 10% of what I have lost … when I moved out I give 2 days notice and then they still want me to pay the full month that I haven’t used … run from this place …

Skylar represented the company extremely well he got me set up with my storage unit right away.Vivian on the telephone was amazing as well. I called and I was moving my stuff in within the same hour. The unit fit all my stuff. Thank you Skyler from Zac

It is clean and safe location but the virtual agent machine sucks. It made the move in process difficult

I reserved a space on line, but wanted to see it before I confimred. The office is an unstaffed vending machine. I called the number on the door, and got transferred to someone who transferred me to someone else who said someone else would come out and show me the unit. After 10 minutes, and no one showed up, I called again. The person who answered the phone said they would transfer me to someone else, but the line dropped. I pushed the Live chat button on the Kiosk (I hadn't noticed it before). The person was half out of the picture. When I explained that i wanted to see the unit before signing the contract, she cut off the feed. Also, I don't have a smart phone, and it looks like you need to download their app to do anything, like pay or get the key.

Elevator was busted so you had to load it on the second floor, run down to the first floor to call the elevator, and hope your things stay on the dolly on the way down unaccompanied.

As none of management put notes in my account the lady called me yesterday and fixed everything i truly appreciate that as she took the initiative to fix the mistake thank you...

Rented a unit here and had a few issues with the space. I went and talked to Mike at the Ballinger location. This guy is a rock star. He went the extra mile to take care of the issues, got me moved into a new unit and did it all with a smile. Just when you're convinced that personal customer service is dead, you get someone that actually cares and wants to help. EVERYTHING at the Public Storage places is automated and very frustrating when you just need a human to help. Kudos to Mike. Thanks again!

Rapid response to customer issues. No complaints.

OK, but unmanned. Only kiosk run. Sometimes makes it complicated.

Mike has done an excellent job the whole time I have rented units here and that has been a number of years. He is great to talk to, keeps a good eye on the property and updates you whenever is necessary with information. Thanks Mike! PEP 30 DEC 2021

Easy self serve location

Hate this place go here if you want to be unhappy

How much time do you need to give to cancel the unit

I've been at this location for almost 2 years now with absolutely no problems. Mike is professional yet down to Earth, and always eager to address any concerns or issues that I may have to the best of his ability.🙂👍

Lutritia and Lori were great help with anything you need

I can’t remember the gentalman name but he was very kind and called and help me lock my space correctly when I was out of town.

Had a change in my banking accounts and totally forgot that it would affect my automatic payment to Public Storage. I got a very polite phone call and an email reminder that allowed me to get the new payment information handled in plenty of time to avoid any extra fees. Very professional and “customer friendly”. Thankyou !!!!

Watch out for price hikes after six months! I have only been a customer here for six months and they raised my rate from $67 to $88/mo for a very small space for no reason other than they can. They claim it’s the current market rate for the units but that’s a pretty unethical business practice. If I’m already a paying customer in good standing I should get the same rate, not have my rate increased by around 30% for the same tiny unit and no increase in service, etc. Also they conveniently get to raise the rate due to “market fluctuations” but I’ll bet they never drop the rates for established customers when the market fluctuates downwards.

Excellent customer service, thank you Mike ! !

How big does the lock need to be?

Let me start by saying the customer service is friendly. Apparently my unit was broken into but instead of offering help I was “allowed” to purchase a new overpriced lock and given a rent increase

Clean and secure. Warren and Mike are verry helpful!

Prices have doubled+. Horrible web interface <--2017 Edit: Prices more than tripled in the time I rented a storage space there. Connie is nice. I added an extra star for Connie.

A bit pricy... But convenient location

This place cheated me Big time!Stole my stuff even though I paid Every month.Just because I was a few weeks late once..They didn't even have the courtesy to call and tell me..They just let me keep on paying like nothing was wrong... Don't trust Mike.He's a sneaky liar...I wish I could give less than 1 star..The damn crooks don't even deserve that!!!

Thanks kathrine for the great service -Tristan

Mike was super helpful. I rented a lot here, then decided as I was packing it would be better to store everything in Idaho where I intend to move. Mike gave me every refund he could and was very understanding. They have great rates and great online promotions!

Place was clean and very spacious.

Drives me crazy they close at 6 p.m. on the weekends, that is so stupid.

I lost my keys and with my movers standing by the staff went the extra mile to drill out the lock and allow us to move iur stuff in quickly.

On the day of setting up my rental, Mike asked me to provide a review and this might be weird, but I like to wait to see how people treat you after the fact. It's been a month since I rented and Mike has continued to provide me with a friendly welcome, again, this is even after I didn't immediately provide the requested review. Mike is always out and about maintaining the property. The kindness and attentiveness you receive when walking into his office to setup your initial rental agreement, is the same kindness and attentiveness you can expect to receive throughout your stay at his location. 5-star, above and beyond! Thank you, Mike

Mike is knowledgeable and very easy to work with. I definitely recommend this very clean property.

I love public storage. I own a moving company and refer here on a consistent basis when my storage is full. Mike is the manager and an absolute rock star at finding solutions for customers that he cares about.

Mike is a awesome property manager! Always so helpful!

Mike was very helpful every time I needed him.

Mike provided excellent customer service. He is very friendly and personable.

Public Storage would like you to cooperate with the fact that their may be changes in the service but not offer any compensation during this trying time and the manager of this facility said that he has not been instructed on what to do or how to handle the situation and his need to talk down to women to boost his authority complex makes it hard for me to have any kind of dialogue with him. He said “we are all in this together” but has yet to do anything but inconvenience and offend me.

Julie and mike are always great! Customer service is definitely 5 stars.

Mike and Julie have given me great customer service and are very friendly.

How much is a small <5x10 unit

It's alright I guess.

Convenient location good pricing and excellent staff. Shelbiy was helpful in getting me set up and showing me around the facility.

Excellent service from Shelbe and Mike

they rip you off on the price

They are very friendly and helpful. The cost isn't to bad and they make sure your belongings are safe.

Julie and mike gave me awesome service and the place looked great.

This facility is amazing. It has everything I need and is clean, convenient, and the management team is top notch.

I Ok

Connie M is the master at Public Storage on 15th ave NE. She is kind precise and efficient. She helped me get settled in and made sure everything worked before the move.

Julie Was very thorough was very kind and polite showed us all the storage unit where we wanted to be. I would absolutely recommend her.

Julie And mike did an exceptional Service. Very friendly! Kept the area clean and secured!

Fantastic customer service and a great location! I would totally go back.

This is a great property and Lisa is awesome. So is mike. Peace out. They are still great. Rent here they are awesome! Such a great place. And it’s super clean

This location had great customer service and was very curtious when I needed help. Mike went above and beyond to accommodate my needs. Such a great location to rent from.

Mike has talked to me three times but that was just to tell me what the rules were and that one time he had found some screws in front of my locker which is no big deal we all worked it out clean it up everything's goodMike has been very lenient and helpful with showing me what to do and how to follow the policies no complaints from the guy

Julie and Lori were extremely professional and helpful in getting me set up with my unit. Someone give these 2 a raise.

The guy that works there is very helpful

Great place and manager, you should rent here

One of the older Publics but it's ok for basics

Julie and Mike were very honest and helpful with me getting a unit. Very please

Julie was very helpful, walked me through every step and answered all of my questions.

Very helpful staff, helped me find the right size unit. Didn't feel like they were trying to oversell to me. Highly recommend :) The manager Mike is wonderful! The bathroom is always clean :) He has drive ups, indoor, anything you could possible want!

Mike is always very knowledgeable, nice and helpful, , knows you by sight which makes you feel safe. Easy to access, good hours, clean facility.

Customer Service was great (Mike) carrying all my stuff to the second floor was not what i was expected to do. there are only 2 carts. 2?!?! really. my buddy’s storage unit has around 20 carts. with an area they all are kept with a camera set up to view the carts. sounds pretty simple and theft proof to me. there were only 4 ppl at the storage unit and staff said well it’s busy today when i asked about the carts. if four ppl is a busy day during the week around 1 pm.

Great auctioneer!

Julie and Kisa really helped us out of a pickle. We got great service and help make our day so much easier. We recommend them and they're great customer service.

Love this clean property!! Great customer service and friendly staff!!

Dont like the fact that i moved out all my stuff by the 8th and still had to pay for the month. Most places give u the difference. Will go elsewhere next time

We had a great experience at this Public Storage. Mike the office manager was very helpful, friendly, and up front about any costs associated with the rental. It isn't a new property by any means, but it seems very secure and the customer service is great. I would definitely recommend this place.

Mike's storage place is awesome, friendly folks and good units

Mike did a fantastic job for us!! Very happy with his service.

Mike, Property Manager, is great! Kind, helpful, and professional. My only issue is the company policy that a renter cannot get the first month free on a unit if they already have a contract in place for another unit. Why not give repeat customers the same pricing advantages of somebody new? The policy is not clear in online advertisements so comes as a bummer surprise at registration time.

Super helpful.

This is a great location. I would recommend renting here.

This is a clean and safe place to store your stuff, you should rent here

Lutricia Lori and Mike are really good at their jobs. Great customer service. Thanks guys.

Thanks Mike for your honest help picking out the right sized Boxes for my needs. Thanks to Wendy H for send me his way.

Great Clean Facility. Lisa's Great!

Great property and management team. I recommend!

Mike is awesome. He helped me out in a pinch. Great staff. I would use this location again. Highly recommeded.

Great customer service

Out standing customer service provided to me by Lisa and Mike I could not be happier with this company and this in particular property highly recommended

Mike and lutricia were excellent at helping me get squared away.

Mike and Julie were very helpful, the property is well maintained and service was friendly.

Mike was super awesome!

Mike service was awesome, great customer service.

April is phenomenal and very friendly. Answers a view questions when I came in to pay my sons bill. Thanks April.

I really like working with April. She's personable and professional. I also appreciate that the facility is clean and secure.

Thank-you Wendy H. And Julie for all if your help, you made my moving experience so much easier.!

Mike was super helpful and nice.

Mike is a pretty cool guy 10/10 👍🏼

In a time of crisis, Mike was very accommodating. Thanks for working with me.

Wendy was incredibly helpful and friendly in helping us rent a unit today. Units are clean. Great customers service.

Wendy and Mike are the most professional and helpful Public Storage employees I have ever encountered. I appreciate their friendly and efficient service!!!

Mike was a very big help. And has excellent customer service

Lori does a great job and always remembers me by name! Thank you!

Mike is awesome! Love public storage so close and clean.

Have used several times, all short term 2 or 3 months. Handy

Great customer service! I'm a bartender, so I understand when things don't work how they should, like the computers when I went in. Its not his fault but he did everything he could! Very informative and personable. I really appreciative and explained everything i might need in the future and what might be helpful. Thank you so much!

Wendy was so helpful and friendly. Thanks for everything.

Everything was ok for the first couple weeks but I have to say that Mike is a horrible and LAZY manager. He just sits in the office sleeping all day. I've called the office on serveral occasions and no one answers, but when I drive there the same day I would see him laying back in his seat sleeping or doing nothing in the office. Horrible customer service! NEVER using this place again!

Was between a rock & hard place, and the staff Wendy & Mike were so helpful. They went above & beyond and even got me in contact with Management immediately. Al took care of me, thank you. You guy's rock

Wendy was so helpful and super nice. This was my first time to rent. She explained everything perfectly

Awesome staff...Wendy and Mike are the best!! I highly recommend this facility for anyone needing storage....courteous, professional, Truly sincere and committed to the highest quality of service....thank you Public Storage...Mike and Wendy you guys are the rockstars in this industry!!!

Thank you, Mike, Wendy, and All. You guys are awesome. From Dennis Byrd at Quality Painting

This Public Storage is very secure & well kept. Mike, the manger is great! He's always helpful & friendly.

Wow! Mike was super helpful. Great location.

Judy was very helpful and informative. I was in and out in no time with every thing I need.

The kids are moving to the area, so I called with a few mother questions. I had the pleasure of speaking with Mike. What a helpful young man. He answered my questions and made me feel more at ease. When asked if I would review my experience, I certainly said I would. Mike is a great asset to Public Storage, as are his customer skills. We look forward to doing business with Public Storage. Thank you.

My daughter is moving to the area. I called this location and spoke to Mike. He was able to answer all my questions and concerns. He has gone above and beyond. Mike is excellent in his customer service skills. Thank You and we look forward to doing business in the near future.

This location is always the best. The whole staff is great, but the last several times I have been there, Mike has helped me. He Is exceptionally helpful and polite. Any time I need some storage, this is where I'll go. This location in particular! Thanks Mike and staff!

Wonderful staff the year we had our unit!! Mike was a huge help getting us moved out. We could not afford our storage unit and needed to vacate in a time crunch mid week with both of us working. Mike gave us the best advise he could. When vacate day came and I called the wrong storage place in a hurry. He walked the site and notice we had vacated on the 30th and not the 31st moved us out saving us a full months fee. I couldn't be happier with the service this location provided us. If needed in the future I would absolutely go there again.

Lori and Lutricia are always there to help you with anything you need.

Very good customer service, friendly ladies and are always attentive to my storage needs.. Excellent job Lutricia and Lori.

Easy access location. Very good service from Judy. She showed me the space, how to use the lock, and completed the administrative aspect quickly. Reserve online for the best pricing.

Very very bad experience here. I would save yourself the hassle and go to the public storage right around the corner on Ballinger. There where multiple miscommunications with the manager and their staff on whether or not I was set up on autopay. I would call to make clarifications regarding my account and then corporate to double check on my statements only to be told I was misinformed. I spent hours on the phone trying to clarify information on my contract and never thought it would be such a hassle. I moved everything out of my unit in a rush on our moving day because I was told I would be credited back the remainder of the month only to follow up and be told that was not true. All that hassle when I could have moved my storage unit a different day since I would be paying for it anyway! Either this public storage is really poor on their communication or they just flat out give incorrect information. I would have saved a lot of headaches going elsewhere and other public storage locations seem more up to date and recently renovated.

Excellent service provided by Judy.

My experience was amazing. Especially due to the magnificent employee Judy helping me out.

Babes, Julie and Mike were so awesome helping me. I have never rented before and they made the process so easy. Would highly recommend and they are all such nice people that it makes things so much easier.

Julie Babes and Mike has a great customer service very friendly I will recommends everybody to rent here

Good service from Lori and Lutricia. They were very helpful in showing me different spaces.

Public Storage. I cant say enought about this company. Its always a fast straight forward process and now they have gone paperless. Today I was helped by Mike, the property manager at this location. He made my experiance very easy. You can tell he likes his job. That means Public Storage takes care of their people!

By what date is a payment considered overdue 5th or 6th of each month ?

Mike has been very nice and helpful, he is a great person to deal with

Mike is the BEST! Got the unit I wanted and Mike processed it all so quickly. THANK YOU Mike! And thanks to Ken for sending me over to Mike when he didn't have space available! This company rocks!

Excellent service, Thanks Mike!!

Sabinna was extremely kind and helpful! Too bad she had to leave the company:(

Excellent service, clean facility. They went above and beyond expectations helping us to find exactly the size unit we needed at the last minute. We've used other storage companies and none come close to the service and support we get at Public Storage on 15th. Thank you Sibbina!

Excellent service. Sibbina was extremely helpful, positive, and professional. I was signed up and ready to use the space very quickly, all the details were outlined clearly, and there were never any issues. Refreshing to have such a nice experience.

Lori and Babes stayed late after 5 on Sat so I could get a storage unit. They were very helpful and polite. If you ever need storage unit come and talk to these ladies

We needed a quick solution for an estate liquidation and Judy was great! She was able to help determine a size, get us options and we had our solution in a matter of minutes. Would certainly use public storage again. 👍

Julie and Sibbina are awesome! Service was great, I am happy with my experience at Public Storage.

I have stored my items with lake ballingwr public storage, I worked with Lutricia, Babes, Lori, and Sabbina. They are doing a wonderful job representing the lake ballinger division of public storage. They also are providing excellent ideas on how to help you with all your packaging needs.

Babes and Lu set me up with a storage unit and made my day. Super helpful and fast. Very sweet and nice. Thank you ladies for being soooo sweet and helpful. A great place and i do recommend this place.

Very friendly service, nice people. Really positive experience with This location

Very helpful and knowledgeable. Ronnee answered all my questions patiently and was very thorough in showing me the lay of the land.

Judy and Sibbina helped me and are awesome!

Very friendly staff. Came in and the lady (sibbina) was very helpful. Answered all my questions with a smile and great demeanor. Will def. Recommend this location to others in the future.

Wow! I called into and talked to a gal named Sibbina. She was SO incredibly helpful. Gave rates for all sizes, answered all my questions about Insurance and was just a joy to speak to in General! I hope all you other employees are as kind as she is.

Lutricia, lori, judy and sabbina helped me alot.these ladies are great. Would definaely recommend.

Sibbina provided excellent customer service and gave us great information towards our storage options.

Friendly and fast service from Judy! Decent price!

Lori, Lutricia and Julie - simply the best. Good experience overall and I would rent again

Julie and Sibbina were great!! Thanks for making it so easy!

Very nice and helpful customer service.

The public storage staff has been nothing but excellent to me from the time I made my reservation, to the time of my move in Sabina, Julie and April have been extremely professional. Answered all my questions no matter how many times I called or came in. They were not pushy, told me some great benefits of the merchandise I bought it would not have thought of. I had to get a new bank card so I paid cash at rental but they were helpful in setting up my autopay when I got. These ladies are fantastic and very good at their job.

This is a great place. Very clean and very friendly staff. Thank you for all your help.

Stopped by to pay my bill and they were very friendly, Lori and Lutricia

Good price and great location, the girls are very nice here. Lori, Lutricia and Sibbina thank you. You rock!

Great location, staff is super friendly and helpful, especially Sabbina! She was more than accommodating to our needs and an absolute joy to work with.

Julie was awesome! Very helpful and friendly! Definitely recommend this place!

Julie was so helpful and caring when we arrived to check my sis in. It's nice to speak to someone who cares about people and her job. Also their telephone communication and reminders were outstanding.

Babes is awesome and a total sweetheart made everything very easy.

Babes was great!!!! Got me all set up in under a half hour and was so friendly!!! Will definitely be using this public storage again!

Babes was excellent she was very helpful and respectful. She made my experience awesome and I would definitely return..

Babes was so helpful when we came and rented a storage space. She was just a delight. She made our moving experience so much smoother after a rough start. Thanks Babes

Awesome staff

Ronnee was very helpful and knowledgeable about the ins and out of the property and the contract. Was in and out in 30 minutes and I'm all set and ready to go! Easy and no hard sell which I love!

I went to this store I met A very nice lady named Sibbina she is such a very nice person . the way she treat her customers is fantastic ,if somebody wants to go to public storage I definitely recommend this place thanks

Babes and Julie are awesome they went above what was asked to help fix my account and put a smile on my face!!

Friendly and efficient. No problems.

Great customer service from Sibbina - super friendly and knowledgeable and very efficient. Thank you!

Babes was great help and very professional. Good customer service.

I came in three times today and Julie gave me great service each time I came in. She helped me make returns easy and quick/sales

Julie and Sabina are always fabulous and very helpful whenever I come in regarding questions and concerns. I had a small financial issue for a bit and they helped me without judgement to figure out all that I was required to do. I thank you for hiring people that are truly caring and customer oriented. Sincerely, Angela

I came in today, to confim my storage unit and meet Babes she was such a sweet sole. She was very helpful and answered my questions and was very knowledgeable. It was one of the greatest experiences ever. I have a few phone calls that I missed from Sabinna but she wasnt in today!!

Julie was very helpful. She showed me the property promptly and recommended some useful items for our move. Very friendly and great customer service!

Sibbina had great customer service skills, she was always very helpful and courteous.

Both people in the office were good and professional. The storage is reasonably secure but the outside doors are left unlock during the daytime. I'm guessing they have enough security cameras to monitor things but maybe having the outside doors locked would be more re-assuring. Also, not mentioned in the price advertised was a mandatory $11 extra insurance premium. Maybe should mention this when publishing the price. Otherwise we've had no problems with the unit. It's not a heated unit but does seem to be clean and dry and free of any 'vermin'. Carts are also provided for inside use. So I do recommend them.

I always come in to pay on our storage and I'm always met with a smile from April. The property is always clean and she always knows my name and I don't Store at her location. She always asks about transferring our things here since I always pay here, I may just take her up on that. I love it here!

I am going to be moving to the Seattle area and stopped in here to ask a few questions. Sabinna and Kim showed me a space, answered all my questions, and even answered some I didn't know I had! Great customer service, clean office and property, and good prices which seemed reasonable. I may not be using this public storage when I move, but if I do, I know I will be happy with my choice. Keep up the good work!

Sibbina, the property manager, was extremely helpful. She was very knowledgeable, showed us around the property and was very pleasant. The property is very well laid out and we appreciate the rolling carts to help with the move in.

Sibbina is the best! Nicely kept property.

Latricia Rainwater was excellent: thorough, efficient, thoughtful. The space was perfect. Thank you.

I just rented my first ever storage unit yesterday, and Lutricia Rainbow, made it such an easy and fun thing to do, I wished I needed 2 units; she is a treasure to this location (or other P.S. locations as she told me she covers several in the area). Anyway, I highly recommend this place (clean, well-organized and run) and, especially, Lutricia.

Lutricia is the best counter person I've ever had a day storage unit manager is also very efficient

Went well, lutricia did a food job with us.

Lutricia was very helpful! Price was very competitive for the area and staff was very patient and helpful, going through a few "what if's" and stuff. I will for sure be doing business with Lake Forest Park Public Storage!!!!

Lutricia was very friendly. She even suggested some product to keep moisture out of my unit. 👍🏼👍🏼

I am very grateful for Sibbina. I had been with Public Storage prior. When Public Storage would hike their rates, they were in only $15.00 increments. Now, when Public Storage hikes their rates, it is much steeper now than what it used to be, and they are allowed to do so.... Sibbina is why I went with Public Storage. She's straight-forward, to a point about questions, bends over backwards for people like me, when needed. I know that when I can empty my storage, I will never come back to Public Storage. ...but people like Sibbina need to be recognized in a world where corporate is only about money, and storage is paying land that's been paid for over and over.. Sibbina is who makes sure everything is all right, and your things are protected, and makes sure you, and I, have peace of mind. She is why I am writing this review. Thank you Public Storage, for a gracious employee.

Babes was very friendly and helpful with getting me set up with a 5x10 unit. I would recommend this location to anyone wanting to rent a storage unit.

Great customer experience! They went above and beyond in prorating my monthly bill!!

Great service! Manager was very nice & knowledgeable

We have used this storage facility twice in the past and they are great!! It's easy to get in and out and the customer service is awesome!!

Thank you Sibbina for your professional customer service. The availability of a storage unit right away took the stress off me so I can make room space in my studio apartment. Have a great day!

Sibbina iis simply a top rate manager, and exhibits the highest caliber of Customer Service period! She always has a smile for me when I walk in and her knowledge of "how to" is unparalleled!!

Babes was so friendly and efficient getting me set up with an additional unit. I was out the door in 30min or less!

Overall experience was great! Babes was courteous and friendly explain all details super friendly

I loved the Customer service was Excellent I'll always come back

Sibbina is very Kind. I came in to rent a unit and she did not have the size I was looking for she was very kind to help me look at other properties for what I needed and was able to tell me the price of the unit and any promotions they were having on the unit. She was also kind enough to call ahead to let them know I was coming and to create a reservation for me so I would not lose that unit, A #1 in my book thank you Sibbina. I would have loved to rent from you but thank you SOOO much for your hard work and effort in making sure I was happy even if it was not with your location.

I passed to check the facility options and i found everything fantastic, Brenda was very helpful and extremely nice.

I came in to get a new code card. and babes was very helpful and helped me get a new one . This location always has nice people working and a very clean facility.

Great service and easy move in policy. I was helped by Julie. She was very friendly and helpful.

Julie 23311 reception was great and fast service

I came in to buy boxes, Babes was extremely helpful. She greeted me when I came in the office, she wanted to make sure the boxes fit in my car so helped me get them in the car. Excellent service!

Julie was very efficient and friendly. Office is very neat and tidy. Property was clean as well. Would recommend to my friends.

Julie was awesome. Really helped me get the best deal and spot for all my stuff. Good spot, great access.

Great customer service

julie helped me get the best unit for the best price. she was very helpful and respectful. I couldn't have asked for better customer service.

Julie was polite, courteous, and very helpful! I would definitely come back.

Auctions were fun. My first time. I'll be back next month.

Sarah at front desk was very helpful with helping find the right size unit for our stuff. Super happy still very pleased with staff and facilities

I rented a unit at this location and was so impressed with the service I received from both Julie and Carolyn. They were so helpful at different times throughout the process from making the reservation, finding me the best rate, and moving me in on Saturday. Great service - professional and very friendly!

I came in to pay on my storage which is from another state. I was telling April it was hard to get to this location to pay the bill. She asked me if I knew I could pay at any public storage location? And I told her I did, but this is closest location to her work. So she asked me if I knew how to pay my bill online. I didn't even know that was an option. So April told me how to access my account my online and gave me the info I needed to access my account. I'm very thankful cause now every month I don't have to rush to a Public Storage to pay my bill. Thanks a bunch April

The facility manager at this location is Sibbina, and she's the best ever! She's friendly, approachable and always willing to help her tenants. I've been renting a unit now at this particular location for a year and a half and am very satisfied with my experience, so far. When I moved in, Sibbina made what could've been a stressful situation seem "almost effortless." This is a convenient location, run by a great staff, under the thoughtful direction of a true storage professional--Sibbina. Kudos to her and PS!

The Manager was amazing. She always had a smile and was super friendly. She showed us the unit which we LOVE. Then signed us up and made sure we tried the gate code. I will be recommending this location to all my friends and family that need storage needs. Thank you Sibbina you made everything great. :)

Julie helped me and was fantastic!

Sibina was super helpful and fantastic. I'll be back soon!!!

What a nice friendly facility... she is so helpful. See I get lost easy in those places and she helped me and told me exactly where my storage locker was. She helped me with the key code and everything! The carts were right where they were supposed to be and she always keeps the facility so clean! My stuff just loves it there... out of ten I would give her the whole ten! I just feel so safe leaving my stuff somewhere with such a nice lady to watch it...

Sibbina was great. Moving and putting stuff in storage is stressful enough. Sibbina was funny and efficient. I'd recommend this storage to anyone.

Janet and Al were very helpful in removing an old rusty lock so we could put on a new one on the storage unit door. Thanks, it was great. Peggy

Sibbina you made my day! Professional service, clearly explained what was expected with renting a unit. I can't say enough how great this experience was -- fast, easy, and very knowledgeable. Thank you --- 5 STARS from me!

Sarah was so helpful today. I looked at several units, and she helped me pick the best one for my need. Very clean.

This is my second time getting a storage room at this location. I came back because I had such a good experience the first time. And after today's experience, I'm glad I did.

Great experience renting a new unit

Having never rented a storage unit before & only having viewed "storage wars", I was uncertain what to expect. Sibbina was great in answering all of my questions and great at explaining the terms of the rental agreement and renewal dates. She was very communicative, even following up to ensure I had moved my belongings out of the unit and ensuring that I was satisfied with the experience. Facilities themselves were very clean, plenty of carts to help move larger items, and in well maintained condition. Would definitely use this Public storage again for future storage needs!

I have storage units at multiple locations and this location is by far my favorite. Sibbina has always taken care of us and I will continue to due business here.

Iv been at this location for over a year and im satisfied with the service all the employees are very helpful.

I have been a customer for years. Today I needed supplies and Sibbina was very helpful and super nice. Great place and perfect location!

Sibbina was awesome. She helped us with everything we needed

Julie was wonderful in helping pick aunit and gave multiple options on sizes of units.

Art was amazing. He was a joy to work with and made sure I got the unit I wanted. I would highly recommend Public Storage and appreciated the ease of the process. Many props to Art and his great customer service.

I have rented twice from this location - excellent experience both times. Their prices were better than other locations and the folks in the office are always super helpful. Moving is always a pain so if you can get a little break along the way it means a lot!

Ryan was very helpful , explained all the options and took care of all that I needed

I registered online and as soon as I walked in Sibbina knew who I was (after showing ID, of course) and had my things ready to sign! She was very helpful and ensured I had the proper size unit for my needs. After looking at the unit and completing the brief storage contents questionnaire, I was on my way! Many thanks to Sibbina for her efficiency and exemplary customer service!

I have always found Sibbina to be most helpful. I originally spoke with Sibbina and then when I went in to set up my account she was not available. Today I had to change account information and she was very helpful. She is a warm, friendly individual. The location is hand to my residence. I have always found the facilities very clean.

I had stopped by this location to ask some questions and to see what units were available - and I'm so glad I did! Upon walking into their office, I was greeted by Art, who was very friendly and helpful. He showed me the right unit for me, and really walked me through the process. After this initial experience, I feel very comfortable storing my stuff at this location. It was very clean and seemed very secure. The customer service was exceptional.

I recently got a unit at this location. So far, it is pretty good. The manager on duty, Julie, was very friendly and helpful when I was signing up for my unit. She made sure I had all of the information I needed before I left. I will recommend this location to my friends and family if they are ever needing to store some things. Plus, this location is "Off the beatin' path". Easy to get to and right next to I5. Perfect.

Never any problems. Secure and clean. Friendly managers.

We have rented in the past and returned to rent a space for our business. Customer Service was great then and continues today.

Love these people! Always kind, courteous and friendly! Sabbina is always willing to go above and beyond to help in any way she can! The facility is always clean and in good working order and I always feel safe while I am there since there are so many cameras.

HAVE LOVED THIS PROPERTY FOR YEARS! the management is always top-notch--kind, considerate, efficient... couldn't have better service.

Sibbina was helpful and provided excellent service throughout my rental period and I was charged exactly as agreed to without any hidden charges. Overall a great experience. Jon

The overall experience is good, but I would choose to only deal with Sibbina if I have a choice. She is courteous, knowledgeable, and friendly. Overall, I would recommend this location for any of your storage needs.

Sibbina was wonderful. She knew just what I needed and was very thorough in explaining everything.

The service is very good at this Public Storage unit, which just happens to be in my neighborhood. Sibbina working at the front desk makes every effort to take care of any issues, e.g., as with the repairing light fixture promptly.

Having had several storage units at this property over the years we enjoyed the relationship with the site managers. We had to cut back this year so we vacated all units. We did however obtain another smaller less expensive unit at a different location. The present manager is very personable and professional. Thank you Sibbina.