Public Storage Self-Storage Units at 10020 Martin Luther King Jr Way S, Seattle, WA

Awesome customer service and happy with my spot

mlk is awesome, Joey, Amy, Jaelin & Melissa got me a great deal on storage. always see them cleaning property especially Joey. they should get a raise :)

Shoutout to Joey!! She is amazing! Really helpful and kind. Made our entire process so smooth and fast. Thank you so much!

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Today I came into the office and I admit I was a bit irritated because I had the wrong impression of something with my bill. I didn’t know what was going on and was stressed out until two Melissa’s and a Cathy helped me! Wonderful service was provided, Melissa got me all squared away and I walked out smiling. I’m glad the experience went well and the items for my business are in safe keeping. Thank you to the wonderful ladies who serve those of us that store on MLK, we are lucky to have you! Nicholas, #3171

Joey was excellent

I've been a forever customer of Public Storage on MLK for several years, and my experience has been consistently amazing. The entire team, from the front desk staff to the manager, exhibits kindness, support, and professionalism. In a recent emergency, they went above and beyond to help me, demonstrating genuine care and a willingness to listen. Their friendly demeanor and eagerness to resolve my issue made me feel like a valued community member. I am extremely grateful for their support and dedication, and I will continue to choose this location for my storage needs. For sure #A1

It's great working with the people here they are friendly and helpful. Amelia helped me with all the check-in process and it was super simple.

The personnel at the MLK Facility are the nicest, courteous, and all together knowledgeable

Overall, the place is clean and convenient, getting in and out is easy. But public storage policy that there's no prorated refund is simply not putting their customer first. I closed down my unit on July 3rd, but I was charged $300+ for the entire month of July, no prorated refund. I just don't think it's a great way to treat your customers. One star!

Great service. Reps knew their job. Clean space. So far, so good.

Thank you to Joey, Amelia and Ronnie they are so kind, polite and customer friendly. Guess bless their hearts, more power to you. Good prices good storage size

My organization has used this location over 20 years. They are always friendly, courteous, knowledgeable. They are terrific!

The staff offers great service.

Staff are the coolest ever! And the place is always kept clean! Would definitely recommend

Tasha was really patient with me and helped get everything setup...yes, on a holiday too! I won't even have to go into the office to sign anything....yay!

Great customer service by Amelia

Joey, Amelia, and Ron were very helpful! Awesome customer service!

Worst location and bad company. Employees are not available during business hours. Expensive.

I wish the elevator system was more up to date. You have to go down, then back up if your accessing different floors while moving. The employees are always helpful. One day I forgot my keys, live a good distance away and couldn't go back to get them. Only option was to get another small storage. Joey and Mohamed were so so helpful. The got it together for me. LK

The staff at this establishment is exceptional. It’s regrettable that Google’s rating system doesn’t allow for a 5-star rating for them alone, as they truly deserve it. They consistently go above and beyond to ensure that I am well taken care of, within the bounds set by management which is a very slim margin. They are the only reason I continue to rent from this location. It’s unfortunate that management doesn’t invest even a fraction of the effort that their team does. Recently, I encountered an issue where I was unable to access my stored items due to a lack of timely communication about a paving project. I was told by the property manager that “you pay to store items not to have access to them”. This oversight disrupted a planned trip, and it’s disappointing that paying customers are affected by such oversights. Public Storage’s pricing structure seems perplexing, almost like the random selection of bingo numbers. Additionally, closing the gates at 6 PM may be suitable for businesses operating out of storage units, but it inconveniences those of us with nine-to-five schedules. Extending the hours of operation until 10 o’clock in the evening would be a reasonable improvement, even if the office is unstaffed after 6 PM

Best customer service in town.

Joey and Melissa were the best :-) they changed my reservation in a pinch so I could catch my flight <3

Emilia, was Friendly and with a lot of knowledge, helpful, explain the process clearly. Renting a Storage unit was the easiest process I have done due to the excellent job done by Emilia. 👏😀

Joey, Was the customer service rep who helped me out. If I could give ten stars I would, she was a Very Big help. Joey had a answer to ever question I asked, and I would hire her to represent my business any time. Thank you. John C

Nice people and helpful information. I would recommend them for storage

Great storage area, staff knowledgeable, and friendly, hours they close to early..

Jacob & Joey helped me save money and I got a good size space.They are so good & helpful customer service thank you so much for that I appreciate guys.

Joey is give me great costumer service she good pernoality

Great staff. Melissa, Mohamed and Amelia were really helpful. Thank you guys

I just wanted to say that Joey was a great help with helping me out and getting the information that I needed and also giving me the best customer service, so thanks to Joey!

No one in office anytime I drop by. Have attempted at 11, 2, and 5.

Melissa and Ron gave me great service and helped me so many points to find my public storage room the service they are doing is beyond the heavens they are always happy smile good heart and respect you until you get satisfied. I appreciate the service they did for me and the service they are doing for the community around NB I LOVE ALL OF THEM. SPECIFICALLY MELISSA SHE DID MORE AND MORE GREAT FOR ME

Amelia was perfect. But the storage went up in price by 50$ 2 months in. Don't trust them. Amelia was the only good part of the whole process. She did her job efficiently and courteously. She gets five stars. The place don't..

Had a great Conversation I’m sure most people who are using these faculties have a lot of stress any stress that could have been we were given good advice to navigate past it that was so refreshing

Public Storage has always been a trustworthy and convenient franchise but I really like this location because of the people. Jaelin is an exceptional coordinator and takes customer service seriously. I have been in retail and I’m sensitive to people who go above and beyond because thats just the kind of people they are; Jaelin is an example of this type of person. I hope the franchise owner promotes her and keeps her in the company because she handled a lot with my moving and storage situation. I had a tricky scheduling issue because I had to coordinate a PODS container drop off and pick up from their parking lot, for easy unloading of my POD to the storage unit. When I was having trouble with scheduling (PODS was problematic and not communicative about pick up and drop off times) and the scheduled delivery date got messed up. She handled our problem instantly on-site while the POD was being unexpectedly dropped off. She is sharp and knew exactly how to handle the issue while keeping me and my stressed out fiancé calm. Jaelin really impressed me and people like her make lifelong customers of people like me (stressed out and appreciative of someone who lends a helping hand even when they don’t have to).

My visit to Public Storage was fantastic. Ron is a true gem and incredibly helpful. He guided me through every step, addressing all my questions. Since it was my first time getting a storage unit anywhere, I was a bit nervous, but Ron and the rest of the team were exceptionally friendly. I would give it a perfect 10/10 rating. I highly recommend it if you're in search of storage solutions.

Not bad place but my rent storage has gone up $200 in just a year.. price hike without even a notice.

Everyone i have interacted with here (most recently Jaelin and Ron) is on top of things, friendly, and actively helpful. Just off of I5, this location is also very convenient, and rates are reasonable.

There are exceptional employees at Public Storage who do their best to provide their customers with top notch service. Going above and beyond what ordinarily one might expect? The district manager at Public Storage where I park my vehicle played a key and I believe pivotal role in helping me with an insurance claim that may not have been covered if not for him? This district manager always had my back even when I became upset over the lack of communication from the insurance carrier. He continued to assist me and my claim was covered in full! Your items are safe and your property respected at Public Storage. You can rest assured that the people who work there care about their customers but be prepared for continual rent increases! I had to move out because they just kept raising the cost.

My experience started out rough when I was told the exterior access to my unit didn’t work and that the only other comparable unit was twice the price. However, Joey came to the rescue and did some digging and found me a larger unit that was only a little more expensive. Thanks Joey!

The staff here is always very helpful. I particularly would like to mention Mohammed, Melissa, Joey and Noli as they all worked together to help me sort out a frustrating situation, and together made my experience as easy and smooth as possible. Thank you all!

I Appreciate your excellent multilingual customer service Mohamed! Thank you and Melisa for your service!

Amelia is awesome! Great location and service

I have to say Joey was a life saver, extremely helpful and professional. We need more people like her in the world! Thank you!