Public Storage Self-Storage Units at 10020 Martin Luther King Jr Way S, Seattle, WA

Nolie, Joey and Muhammad have helped me with my storage needs. They’re awesome and I feel more confident renting here. Thank you

Terrible customer service and overprice for that part of Seattle. Very dishonest and opinionated. The one light skin Asian looking guy working here keeps asking strangers personal questions and gives random advice that has nothing to do with storage. They used to have many good associates working here now down to a few. Then this company hired more of the bad ones. I understand the job is boring but not everyone is a criminal or lonely. And yes they do have a huge rat infestation and still causing damage to units included mine. So glad, I found a better storage company.

Update concerning my unit's rolling door. The staff was actually at an off site staff meeting and didn't arrive to the Martin Luther King Jr location until 12noon at which time two young men quickly came to my unit and boy was I happy to see them and they were very nice and polite as they usually are. One of the men quickly, within 10 mins, fixed the damaged door, to working like new. I have used this facility for years and have referred several friends and family members. The staff are the best and always helpful and willing to assist. This is also a very clean facility. My only recommendation is to fix all the lights in the upper area that hasn't been working for years.

SEPTEMBER UPDATE: I had to go into the Public Storage office on Martin Luther King Jr. Way S. in Seattle today and Amelia and Melissa were there and very busy, but as usual took care of me and others in a friendly, efficient way. Made my day. They could put on customer-service workshops. JULY UPDATE: After my last two visits to my unit and the office, I'm even more impressed by the huge Public Storage complex on Martin Luther King Jr. Way S. in Seattle. It is an incredibly well-kept property and the employees are top-notch. They could put on workshops for other business on multitasking and customer service. They do it all and in a very efficient, professional and friendly way, despite always being busy and dealing with a wide variety of tenants. Kudos this time for Amelia, Nolie, Joey and Melissa. Keep up the great work! UPDATE: I'm going tomorrow to get something from my unit and also pay with a check for another's month rent, which means I get to go into the office. That's always an enjoyable way to spend money, the employees are so friendly and helpful. Last month I witnessed great Public Storage customer service from Nolie, Amelia and Melissa, as they helped me and other customers. Don't know who will be there tomorrow, but it won't matter. Everyone I've dealt with there has been top-notch.......... PREVIOUS POST: Recently I vacated one large unit and got a smaller one and everyone I dealt with or saw that week at Public Storage on Martin Luther King Way South in Seattle was incredibly helpful, efficient and friendly. So I got their names to praise them publicly: Joey, Ron, Mohamed, Nolie, Melissa and Amelia. Keep up the good work! PREVIOUS POST: I made a rare visit to my units and the office at the renewed and improved Public Storage and it was enjoyable to see how good everything looks. And I was impressed by the great customer service by Ron, Joey and Amelia. They're very professional and very friendly, too. It sure brightened up a cold, dark day in Seattle.

Jaylin in the office was so accommodating and helpful. She was even able to work with others in the office to make sure we had what we needed. She listened to everything we had concerns about and was able to find us a great spot that worked for us. We had a great experience.

Melissa is amazing. She always helps me with my app

I've been storing some things here for a few months and recently noticed that my unit was infested with rats!! There was rat poop everywhere. I informed the management and they said they were aware of the problem. And yet they didn't warn me about it. I moved out but had to sanitize everything. They also raise the rent, without cause, to double the advertised amount. Ridiculous.

Melissa and Joey were particularly helpful when I went into the office.

If I could do no stars I would. Not only was my storage unit broken into, but after going back and forth trying to do an insurance claim I got no where. Also while filing a police report it was brought to my attention that there has been multiple theft incidents at that location. It was also said that two employees resigned not long after.

Mohammed was really helpful!

I stopped by for a storage unit last month, and Jaelin helped us tour and finalize an option. I appreciated the support and really like the location/times of this storage unit.

I was serviced by, joey, Mel and another I can’t remember but all were very helpful and nice people, making sure everything came out right and quick.

This location was hard to get out of because if you wanted to go back on the freeway or any other location going out of them is one way only and in order for you to do a U-turn it’s about half a mile which I find a little inconvenient but for where I needed the storage best place. However I did not like that the storage closes at 6 PM because I found myself stuck in traffic trying to make it to the storage and had very little time. If they were able to stay at least another two hours it would have been the best place to go.

This place was a phenomenal help all the way through. Renee and the ladies behind the desk were soooo patient with me as I struggled to get into my Dad's storage and the manager, Jim, was a godsend in helping expedite the entry and even came and physically gave me access. Gotta be the best Public Storage in the city.

Mohammad, Melissa & Joey made sure that our move in and move out of the unit was flawless. Excellent customer service. Went above and beyond to ensure that were were always taken care off even when the lights were not working. Thanks for it all!

Mohamed, Melissa and Nolie were so helpful, they answered all my questions and provided such excellent customer service.

Amelia was very helpful and very patient with me. She made the entire experience wonderful.

Not only does the elevator breakdown and it has numerous times, but it doesn’t seem to stay that clean. And if you have to use the bathroom, there are no restrooms.

Nolie Mel Mohamed help me beyond what I asking. I am not good at using Apps and no access to computer. Nolie really gave good service to make the process easier for me to set up an account, from booking to how to choose the size of storage, and access, which made me feel at ease, instead of stressed out.

Think cleanliness, safety, and convenience, and you could be thinking about this particular Public Storage facility. I was pleasantly confident this place was exactly as I expected. Great, and most helpful staff. Thank you!

This is one of the best Store places in Washington. I love the service that Nolie & Joey provided. Great people!

Amazing Customer Services Thank you Amelia, Nolie, and Joey!!! Teamwork ❤️

Nolie and Jaelin are very professional and courteous. I came here on a Sunday, this location is open and they make my storage move-in process easy and seamless. It surpassed my expectations. Definitely recommend using the Martin Luther King Way self-storage to my acquaintances and colleagues. Their service is top notch and these two employees are angels to make moving process so easy on a hot day!

Amelia was great! Very informative and friendly!! Upmost professional!

Simply amazing

Terrible reliability! Was told I can’t access my storage because there wasn’t any power. My storage is an outdoor one that has no need of power for me to open the door and get what I need when I need it. It’s obvious they have no proper operating plan for times like this.

Joey was very friendly, positive and she has great customer service skills and she helped my man and out with a storage unit and we appreciate her!!!

I visited this Public Storage some days ago because passing by it seemed so clean and stately. At the counter I met manager Melissa and her awesome assistant Joey. Joey told me all about the location and discussed some rental information. The place on the inside lived up to the look of it driving by, beautiful place , great customer service and pleasant personalities. I will definitely use this location and would gladly recommend it.

Overall a wonderful experience. Checked in online arrived in my space was ready to go. Property was clean, secure, and very assessable. All my interactions with employees were wonderful and the location manager is pretty darn cool… Even if she can get a little busy and not have time to listen to my stupid jokes

Thank you Crystal gomez for your service I hope to make more business with you u nice service with ur customer

Joey made the move in process super stress free! Moving is stressful and I’m thankful this was painless and quick. Thank you Joey for going extra mile your customer service is A+ for sure!

Ron was great! Very professional, effective and efficient. We’re very pleased with our experience!

People are nice and very helpful,that's why I 'll recommend Public storage at MLKing way pls....try

How much for an outside 10'x15'

Joey Mohamed and mellisa was such a great help they helped me move with ease from Las Vegas much appreciated and the price was great

The beautiful young ladies at the office took care of me and we're very accommodating I would recommend this location to anybody as long as you are dealing with tequila and Melissa

Shout out to my girl, Tewila! Responsive & knowledgeable. Facilities are kept clean. Walkways, garage, and elevators are well-maintained.

I love this storage stuff they are amazing and very friendly all thanks to JOEY, Amelia, & Mohamed.

Great Thanks!

Good customer service I appreciate them helping us rain or shine,

I recommend storing here. Good prices, clean facilities & beautiful diverse staff. Thanks Joey, Melissa & Amelia for being attentive to my needs & saving me money! Will strongly recommend to my friends and family.

I toured the property last week. Joey got me a move in special. The atmosphere was surprisingly fun. Location is good

Joey and Melissa were very helpful and very warm welcoming. They made the process easy.

It is just like any other storage place. It is always safe and secure. They are strict with leaving time, which is good. There are no garbage bins inside the big building. So bad people can just throw their trash or food around.

Easy

Joey was exceptionally helpful and provided excellent assistance. She demonstrated impressive customer service skills and took great care to ensure that her property was clean and well-maintained, all while offering reasonable pricing.

Joey's remarkable support and remarkable helpfulness made a lasting impression. Her unparalleled customer service abilities and commitment to keeping the property clean and organized were matched only by her reasonable pricing.

Joey provided exceptional assistance and was extremely helpful. Their customer service was of high quality, and they offered reasonable pricing for a well-maintained property.

Joey was very helpful and gave great service!

Joey is great! PS needs to give her a raise and her own store! Customer service from her was off the chain!

Joey, took wonderful care of me!

Had the best experience here. All the staff was very friendly and got my girlfriend and I the best deal for our unit. Norey ( I hope I spelled your name right buddy! Lol) was the best and make sure you ask for him if you come down!

Joey and Mohammad was great . They had great costumer service as well as wasn’t slow in getting things done and was very outgoing

Joey was wonderful to help resolve a small problem we had with our original unit. She was quick, kind, and very helpful

thank you 🙏🏾 Melissa, Muhammad, and Joey.

Best public storage so far

Great job I appreciate the experience at public storage

Friendly and helpful staff. They go above and beyond to take care of their customer. I'd definitely recommend this storage to anybody looking for storage in this area.

I just want thank Melissa for being such a great help I would marry this lady if I didn't have a wife can some get me her number

Super,seguro.

Too pricey

Brian did a good Jobe for me today he’s very good

It's aight

No on-site management

Summary: Late Fee waived due to medical justifications. I spoke with Nolie on the phone explaining the circumstance that my mother was not awake for 4+ weeks and in the hospital when her automatic payment failed process and late fee was charged. Nolie informed me that I will be receiving a call later to discuss the the possibility of the fee being waived/credited. A day or two later received a call from Jim C. informing me that a credit will be applied to next months rent in the amount of the late fee. I appreciate the customer service from both Nolie and Jim C., please continue this level of customer service.

I am grateful for the great service that they gave me. It is excellent. I recommend to everyone because I feel happy and grateful for their service. Joey is a great person.

Open access hours 6am- 6pm; Personally I feel & find these to be the least convenient hour's for operation as possible. For the working person you're never able to access your belongings after work shift. Who wants to clean move items for storage on their days off rest time. The worst, It better be the safest! It looks to be the cleanest.

Keep my stuff safe

Awesome service team!

The people who work here have always been friendly and helpful. But the place is overpriced and full of rats. Complained about the rat problem and they blamed it on people hoarding food during the pandemic even though I had the unit before the pandemic and there were rats then too.

This place is so amazing I had a long day searching for storage units and all I kept getting was bad customer service until I ran into Melissa she took me to look at a few spaces and she took the time out to ask me how much stuff I was storing and she got me in the right one thank you so much

I want to say thank you Joey for helping me out.

Joey was very kind and helpful. She took the time to show us the units and made the process easy/fast. It was a great experience with her. Thank you Joey!

My move process was easy as can be thanks Jequetta -- Extremely friendly & kind. Walked me through the whole process. Quick & Easy. Offered any help I needed & presented a extremely warm welcome. Will especially extend my lease here for as long as possible knowing Jequetta is here. Absolutely awesome woman. 🙏

Long story short after I get done dealing with public storage at storage more times than not, I usually have some type of anxiety. I was dealing with a situation of not having my belongings, such as my identification and debit cards and such I tried to contact the public storage office that I'm associated with and let them know of my shortcomings, but they weren't really effectively listening to me and the only thing that was on their mind is how is it gonna make a payment which at the moment was impossible because I didn't have my belongings Now I understand there's certain protocols and things that you have to abide by but there must just must be a workaround for a situation in which you're asking for a driver's license that a person can't give you because the state decided to change the license plates so you don't know them by heart anymore because they're crazy and they're really just not trying to work with you Anyways after a week or so up-and-down round around I finally went into the public storage located on Martha lift the king way and I just have to say that everyone from Melissa Nolie Amelia and Joey owerw just absolutely fantastic. This is probably the 1st time in a long time that I left at of public storage actually feeling like I was heard about things accomplished in a satisfying manne man. I really appreciate all of your staff for going above and beyond and you know what I don't think I will ever mind driving all the way to this location just to get the respect and help that I deserve and need because I've been a long time customer Thank you all times infinity

Had an excellent experience and was helped by Joey. She got us everything we needed and let us view the unit. Joey had amazing customer service and was very informative. Thank you for helping with my dads needs.

Make sure you keep looking at your account Even though my mom pays her storage bill monthly they vacated her unit. Saying they are only human and it was a mistake....smh

Quick and easy

Chelsea was awesome!! The whole staff was visiting from the Kent site, but they did not stop until I had the perfect unit for my purpose!

I have a unit at this location and today I was treated so bad I'm moving out the place I don't recommend this location the lady joey was rudeshe talked to me like we were on a street corner she talked to me very bad I ask for a paper receipt she was rude will not recommend this location and will be moving out of this unprofessional location I ask to speak with manager Joey said she was the manager but she is rude

Really good not cheap.... limited hours

Only open till 6pm if you work, hard to get into your storage space if you have a long drive. As of October first rent for a 9×5 nonclimate controlled storage unit goes up to $160.00 month

Teuila was a great help and made the process of moving out of my storage super easy! Thank you!!

Teuila is very help full and wonderful person.

Joey is smart and resourceful. She helped me figure out a strategy for the move, suggested a way to save money and made a remote move incredibly simple despite a few schedule challenges that she fixed real-time. I honest felt like I had a private consultant. You'd be lucky to have thoughtful help like this from the concierge of a 5 star hotel let alone a storage facility. Over the top. Thank you.

Teuila was such a helpful person I would give her 10 stars ⭐️ if I could. I cannot Thank her enough for being informative

Mohamed, Melissa, joey are awesome. They helped me a lot. Thank you.

Joey was great. She had good customer service skills. She helped me with all my concerns. I had to redo my reservation and she worked with me on it. She helped me every step of the way. Joey was very patient and kind.

Teuila was amazing and so helpful. Definetely enjoyed talking to her 😊

Teuila gave great customer service! Moving out of the unit on a blistering hot day and coming across many complications, she was helpful and cheerful each step of the way. Thank you!

This place is the biggest Ripoff I’ve ever dealt with and never again. The main manager lady is rude and offensive. The assistant manager lady was nice though. But prices doubled in first year then predatory late fees were ridiculous and designed to make catching up hard. They then cut off your locks and “inventory” your stuff (I had a lot of clothes and tools go missing) and then force you to buy their locks to protect “their” property. Total rip off! Avoid PUBLIC STORAGE AT ALL COST! Use at your own risk!

Teresa and Joey are awesome. Very accommodating and helpful. Was a pleasure dealing with them

Muhhamed, Jovan and Melissa were really helpful. Such an amazing customer service.

Teuila, Melissa, and Mohamed I’ve done an awesome outstanding job will definitely do business in the future thanks for the help Aaron

Teuila and the team are very helpful!!

I went in today to change my unit and Tequila was the loviest help. She showed me the spot, answered all my questions honestly and was just a gem to deal with. She found me a lower rate and made me stay at this location when I was going to take my business somewhere else. Thank you.

Teuila was soooooo Great Thank you again ❤️❤️❤️🙏🏽

Tequila and Melissa were extremely helpful and accommodating. I was greeting as soon as o walked through the door. The original unit I wanted was no longer available. These 2 wonderful ladies were very swift in finding another larger unit that works just as great. I really appreciate how quick and easy this process was especially because this was my first time renting a storage space and wasn’t exactly sure how all this worked. Teuila explained everything to me which made this process seamless. Thank you ladies for all your help you’re GREAT!!

Teuila so wonderful helpfully

Teuila Customer service was amazing. She greeted me as soon as I came in, she very efficient . We even shared a good laugh.

They are infested with rats and will not give discount units

Teuila and Melissa were fantastic.

Tenita, Joey, and melisssa are amazing people.. they gave the best customer service ever...answered all my question I had and all

Teuila is very awesome. Nice to talking her. Very helpful

Teuila was very helpful and her customer service was awesome! We appreciate it a lot

Teuila was really helpful.

Really great customer service - Joey was incredibly helpful with the rental and move-in, and took the time to show me several different options. I highly recommend this Public Storage.

This location is absolutely the best!! They have a dream team with Joey, Teuila and Melissa. These ladies helped me with what was a stressful day. They greeted me with a very warm and friendly greeting and were very knowledgeable on what items could fit in what storage size. From helping me with deciding on the right unit size to assisting me in finding a moving cart they were more than helpful. Thank you ladies for all your help. Public Storage is lucky to have all of you!

What are the room sizes you have

Amazing customer service from Tueila and the other lady there…i believe Her name was Jennifer if am not mistaken. But the two ladies were so helpful and accommodating.

This Public Storage location is amazing! The staff here are extremely kind and very helpful! I appreciate Joey and Melissa for all the help they were awesome helping me upgrade my unit and guiding me around the building. Tony was appreciated for helping us take back the dolly’s we borrowed. Definitely would recommend this awesome location and staff 😊

Teuila was nice . Helpful

Don’t rent from here. They’ve had multiple break in because the won’t fix their door… all my stuff was stolen, my unit was locked out by two locks, and no one even called me to tell me anything, now I have to deal with signing a “lock out” during regular work hours when I can’t go… don’t waste your money or get your stuff stolen and rent elsewhere…

Convenient location, good service, no hassle storage facility.

I just needed a storage unit to put my fall/winter items away for the season and I left Public Storage with a new friend!! Teuila was my service agent and she was amazing!! It was somewhat early in the morning when I came in super high energy, she matched that energy and helped me find the perfect unit for my needs. Fast, friendly, knowledgeable are just a few things I can say about Teuila there are several more!! Keep up the great work and I look forward to seeing you!! You are lucky to have her on your team!!

At Public Storage on Martin Luther King in Seattle, I am very pleased with the service my grandmother and I received from an employee named Teuila. She provided excellent customer service and she was very informative! Thank you Teuila!!

Had my storage for almost a year and the experience great! Jessica was awesome, friendly and honest... she made everything easy and smooth 😌

Teuila helped me out fast and straight to the point

Melissa and Teuila, great customer service along with friendly attitudes and a willingness to help!

Teuila was very helpful! She helped me pick the right size unit that best fitted my needs. She was able to help me get a refund for the wrong size unit I booked. Then her and her team helped me rebook the correct size unit. I would recommend anyone to come to this location for their storage needs. Thank you very much again!!!!!!

One of the worst storage facilities in seattle. Broken locks on the supposedly secure climate controlled storage area, and a very unprofessional staff.

Really kind and cool people! Glad we choose here to store our belongings. Thanks public cstorege

Your girl Teuila, is amazing. Super helpful and sweet as well as the other staff. We are so happy we choose them!

I just gota great deal at public storage. The office team Joey, Melissa & Teuila are very friendly and professionall

So I spent two days move in from one storage to the other storage and TEUILA she was awesome I didn’t have a key I was running back-and-forth I was going to see my daughter home & she said no need & all work well in not only securing my unit but her energy was AMAZING, so with that being said Teuila is GREAT, AMAZING, WONDERFUL & I look forward to seeing her Beautiful smile & great energy & personality again…….. very satisfied with my customer service experience… 100% I APPROVE

Excellent customer from Teuila you need to keep good people like this around

Teuila was so kind and helpful. The process was easy and simple. Had an awesome experience. Will definitely recommend to family and friends!

Teuila was the sweetest! I had so many questions but she took her time explaining everything. Thank you Teuila!

Jessica, Teuila, and Melissa were great. Property is clean and service is responsive

Teuila is awesome, she got me setup and going fast as always.

Easy and affordable to get a storage space. The on-site staff were great. Teuila was knowledgable and great to work with! Highly recommend!

Teuila is a true professional! She helped me through the process of getting my rental storage and she helped me signed up for rental decrease because I rented two spaces in which I was approved for by Public Storage. Thank you so much Teuila for your help and professionalism! I saved money on my two storage units.

Melissa and Jessica great services!! Didn’t have to but the really came through on assisting me. Really appreciate it!

Teuila is such a helpful person and also with her personality is great

Came in and did a rental. The office crew was amazing. They looked to be short staffed and stressed but where in very helpful.

Tequila was very helpful and nice

Teuila was friendly and fantastic at helping me out and the whole experience was smoother and faster than I thought possible. Thank you so much!

BEST EXPERIENCE I’ve had with a storage place has been here on MLK & the employee named TEUILA WAS the best I was having a terrible day she took care of me quickly and made me feel 100% better with her positive attitude 5 stars to the whole team

Teuila is a absolutely awesome manager. Quick timely response when it comes to solving customers problems. I really appreciate all of the help from Teuila.

Had the pleasure of doing business with Teuila and Melissa last week! I was in search of a vehicle storage facility and was provided a smooth and seamless customer service experience. Both ladies were attentive and able to answer all questions I had! Thank you both so much for your help!

Joey, Jessica and Melissa were nothing but wonderful in helping me get all set up with my storage needs. They helped make the hassle of moving as pleasurable as it could be.

Muhhamed and Melissa were Amazing.

Awesome friendly staff. Very clean facility. Currently remodeling would definitely recommend!

I have an easy transition on my move with the help of Public storage! Joey help me out tremendously, I couldn’t do of this move without her! Joey is outstanding! Thank you public storage!

Joey is fantastic and amazing, great work and customer service!

I had to move out my house at the last minute and without public storage this wouldn’t have happened! They made my move so easy and big thanks to Joey for helping me!

I would like too say that, the employees there are very helpful and they aim to meet your needs and there quick and fast. Very courteous kind group of people. That they also supported my business as a small business owner by taking some business cards and passing them out or leaving them there to help Farer the business our community. As I asked him what to give a review of what it would it bring their status they were so kind enough to say that they will receive a pizza and by their friendship and their smile I said that I myself will buy you a pizza and bring it in myself so. I would say I would recommend them to anyone on Martin Luther King Jr Way South all praise to the most high shalom

Tequila & Melissa had very good customer service. Very professional.

Did not appreciate rent increase for no given reason, 35% is odd.

Teuila was amazing at hooking me up with my first rental storage. 10/10 experience quick and easy best location TAP INNNN‼️‼️

It's All Bad. They are liars. Ever since Vivgone they have no respect for their long loyal customers. The will railroad in to payments. They have this WECARE Program that denies everyone. NO MATTER THE CIRCUMSTANCES PERIOD. THE RATS 😠 OUTRAGES. They got BUSTED for....... you put the rest together. I would never rent a space HERE AGAIN. TRUMPED UP CHARGES. DON'T RENT FROM THEM. THEY TAKE ADVANTAGE FINANCIALLY OF THE COMMUNITY. The people they hire aren't even from the community anymore.

Very good service

Joey is fantastic She helped me in numerous ways to fit my needs.

Thanks so much to Teuila and Melissa, I was very satisfied to be able to get the help I need for my lot day ahead of me!☺️☺️

My payment method expired, I accrued a late fee. Teuila was very professional and helped me with the waiver of the fee, she provided great customer service.

I was helped by all three ladies and they were very nice. Melissa, Jessica, and joey

Great Service Team!!!!!! Rock On

Teuila was so incredibly helpful today. Every time I go in to the office with questions she’s happy, cheerful, and very pleasant. And, ALWAYS able to resolve my issues. Great employee!!!!

Teuila was very professional and friendly

Teuila is the best. Handled everything I needed done with no Hassel great attitude

I had a very smooth experience with Teuila , she helped us very professionally and was very nice, no time was wasted and we were happy.

Tony & Jess Are awesome! They were so helpful in how to navigate the in & outs of the public storage facility! We have been renting units for years, and by far they have been the most helpful! -TK-

Teuila was amazing while me and my family were at this publuc storage location. She was very friendly and had a great attitude. Teuila answered all of our questions and even went above and beyond with our kids by giving them two Madeline sugar cookies. Thanks you!

I checked in with a van and trailer. Dave was a big help in getting me backed into my spot. The whole team was great to work with.

Rented a unit from Brittney she is amazing hard working differently 10stars

I was impressed with the service and the quality of my storage unit. I no longer needed the storage and cleaned it out, but a shelf was left by prior tenant. I spoke to Tony about it and explained the situation. He handled the situation well and is the primary reason I took the time to write this. I will recommend this facility to my friends and family.

Thank you mohamed for helping set up my account you were very helpful in understanding the contract and how everything worked good to working with you

Teuila helped me out with the transfer of a unit and provided such great customer service! She was very knowledgeable about everything & went above and beyond to make sure I understood every step of the way. Her personable yet professional approach left me a highly satisfied customer. Thanks again!

I had such a great experience at the MLK location today, all thanks to Tasha! The unit I originally had reserved was in no condition to be rented to anyone. This particular location is not the store Tasha normally works at, so she was unaware of the condition that unit was in. She apologized sincerely and kept her professional composure. Tasha offered to show me other units the same size and would price match the special online rate I was expecting. She found me a unit in a convenient location not far from the elevator, which I was very pleased with. In addition to this, Tasha was the only person working in the busy store while I was there and was pleasant to me and waiting customers just the same. Kudos to Tasha!

I am very happy with the help I have experienced I feel that this is the first adequate help I have ever had in my life in customer service And I got that from Teuila at Public Storage Thank you very much Macira

Great place for Business, Vivian and her staffs are very professional and working always to to make our business easier and efficient. Thank you so much for the great work.

Terrible unit access hours

I got here public storage the customers services was so great help full thank you so much .

Safe place

Vivian and Teuilla are awesome

Tequila is very knowledgeable and helpful!!! She's awesome!

Jessica was more than helpful; best customer service I’ve had in a long time!

Fair,clean,hours don't do much justice but over all staff is great.

Good management working under Public Storage corp. rules :/

Working with Vivian has been a pleasure! I witness her interactions with other customers and you can definitely tell that she takes pride in what she does. Keep up the good work.

Went to transfer storage unit at public storage and met Teuila. She was very helpful and knowledgeable as well as being very professional. I recommend public storage on Martin Luther King Blvd. to all those who are looking for a storage unit.

The customer service experience was delightful. Vivian and Joey took care of all my concerns in a timely fashion, handled my needs professionally, with great attitudes. They are on top of their game at Public Storage. Let's Go!! Thanks you two.

Teuila is very helpful in guiding us to get the storage we need with Best customer service I have ever experienced.

The customer service representative (Tony)"went out of his to accommodate me in any way he could , I have never been treated by a customer service representative like Tony was... I give him a 25 star rating for the service ra he did for me...I have never been treated that way. Keep up the good work Tony.Also Public Storage.

Tony was very efficient and courteous. He’s a very knowledgeable and professional young man…

Excellent service - Jessica and the rest of the crew are fantastic people.

Teuila is very helpful in guiding us through our move. Thank you so much for the big help!

Vivian is the best!!!!!❤️

Teuila was a great help!!

Joey is awesome

THANK YOU VERY MUCH TEUILA I APPRECIATE YOUR HELP

Good customer service every time I come lay my bill and I appreciate that always. So thx u Teuila for always showing good customer service.

This location has the best customer service and deals for us. Teuila and Tasha hooked me up with a great deal for my upgrade onto a bigger unit… they are the best 💯 % recommend to people looking for storage space as this was my first time and I had a great experience

Every time I come here, Tony is working and he is the best! He’s extremely helpful and a true ASSET to Public Storage!

Tasha, T-Rain-EE, Melissa, Tony, & Jessica Best customer service I have ever experienced at Public Storage They were so good they got me to pay my prior bill and to refer to all my friends and family to bring there business to Public Storage. I was so pleased with there help. Never have had such a good group of individuals help w my needs. Thank u guys so much and making my day special.

Joey was extremely helpful and got us a good deal on the right unit for us, she was very kind and helpful :)

Lack of communication is terrible. Nothing conveyed to renters about their maintenance schedule and any inconveniences that may occur. Twice had to rearrange plans due to not being able to get into my unit. Third time happened to me today, needed to clear out my unit as I'm moving but they are painting the exteriors, couldn't get in and now I'm stuck with rearranging my hotel and flight plans, incredibly costly to me, store employees didn't seem to give a flying F. Customer service here is horrendous.

Rats in the building. Had water leaking into storages on upper floors. No bathrooms working in climate control building. Code entry security Gates, doors, and elevators break down regularly. Owners paint the outside but don't fix up the inside. Would have given one star but couldn't through this app.

Super nice and friendly. Miss T (so sorry I forgot) so helpful and explained everything for new customers like me. Thank a lot. High recommend for this place.

I was referred to this place by my friend Ousman. This "Public Storage" is by far one of the best public storage in town. The service is exceptional, and they go beyond just giving you a place to store, and it is secure and clean. The front office has customer service that makes you feel welcome. I have referred two family members because I know they will be treated right. The flexible hours allow me to move my belonging when the time allows me to. I couldn't ask for more; the professionalism, the flexible time, and the customer service are outstanding. I have stored in different places before; I am giving "Public Storage" 5 stars because they deserve it!

Vivian was great.. I would refer this public storage to anyone looking for storage

Vivian At the MLK store ! More than helpful During such a ruff time for everyone! bringing Us water when outside HOT sun cleaning my storage ! Big Thanks THANS SO MUCH ALL YOUR HELP MS VIVIAN I COULD NOT SURVIVED ALL THEM FEES ! Need More people like you working for and with the people! During these Troubled Times !

amazing servicesThanks

People working there they are always helping customers. Thank you Vivian for all services, Ousman

THANK SOOO MUCH FOR ALL YOUR HELP TEAM VIVIAN WE REALLY APPRECIATED OUR TIME WITH YOU GUYS AND WILL DEFINITELY RECOMMEND OTHERS . OUSMAN WIFES

THANK YOU FOR THE AMAZING SERVICE. THANK YOU VIVIAN . FROM OUSMAN FAMILY

Jessica and Tony were so very patient with me. I know I am hard to deal with when it comes to being upset. Thank you guys for being so understanding and working with me and showing me that I need to slow down a bit sometimes. You guys are amazing and it's a pleasure doing business with you. Thank you.

This place has great service! Teuila went above and beyond to ensure I knew the ins and outs of the process for my first move/ storage unit. I did not feel pressured at all and felt like they had my best interest at heart/ wanted to make sure I found the best deals and right storage unit for me.

THANK YOU VIVIAN FOR THE OUTSTANDING SERVICE

THANK YOU VIVIAN FOR ALL YOUR HELP

Teuila and Tony was very helpful best customer service

Ms.Teuila was awesome ! Even when I was grumpy she was great ! Blessings !

Staff is great, and the setup is convenient, but we found a lot of rat droppings while clearing out a storage unit with office furniture on the 2nd floor today. Items had been there just over a year.

Efficient and succinct. Thanks Teuila for the help

Rat infested facilities and rude management. You would be better off just taking your belongings straight to a dumpster.

Teuila, Tasha and Vivian were very helpful and the signup process was so easy. In and out in ten minutes!

Jessica, Teuila, and Vivian were amazing! I'm so stressed with my move I messed up the date on my move-in and they worked so hard to help me solve the issue. They called multiple people until they were able to help solve my problem. I am so grateful, they made my move a little less stressful! I'd give them 10 stars if I could.

Teuila, what a great person!

Excellent 👌

Vivian and Raya were so incredibly helpful throughout my rental process. They always went above and beyond to provide wonderful customer service. I absolutely recommend this facility for all of your storage needs!

The service its excelent.

Excellent service, Vivian is a superstar!

This place is horrible, try and go with another company over public storage. Rental fees raised immediately. Calling with questions and no customer service. Horrible horrible service

Teuila, was most amazing employee ever! She helped me open and beyond. She is an amazing person, she has great personality and humor.

Dissatisfied storage customer! While punching in my code to enter the gate, gate opens and then immediately starts closing as I drove through. The gate hits my fender causing damage. As I reported this to the service representative, he didn't seem to know what to do. I requested the district managers number, in which he requested I go back and file claim with the site manager. To make a long story short, I waited over 1 month to be denied the claim of damage from Sedgwick Insurance, Public Storage Insurance vendor. Now I have to let my insurance fight this battle, what a waste of time! Warning to all considering this storage site. Please shop around! Public Storage and who they have as their insurance vendor will surely piss you off if your personal belongings are damaged. Not to mention, their a bit costly. Now seeking a new storage company.

Thank you to Vivian and the staff;They're professional and courteous! The storage units and the overall property are very well maintained!

U-Haul was great they even save me money I didn't expect

No issues

Carlos Trujillo has been very pleasant and has taken much time to help me with an issue. He is knowledgeable and very helpful courteous He is an asset to your organization. Karen

The hours at this place are ridiculous. 6am - 6pm, really? You know people have day jobs, right? And they flag your account if you try to access the space that YOU pay for after these hours, like you are some sort of criminal. Ridiculous.

Been renting from them for years now! Only problem is it's getting expensive!

Carlos at public storage is one of the coolest people. He helped out our business and was willing to work with us to get a really nice storage 24 hr unit. We are super thankful for him. He deserves so much more for his true kindness and patience.

Vivian took care of everything I needed. Great experience and easy transaction.😊

They twist my arm for sure; I have 2 lucks already but they insist that I use one from theirs which is $20, after some argument they said you may use yours and then change their mind again !!

I came in looking for moving equipment, Carlos was very helpful at helping me out. Not only he had boxes that I need but packaging to protect my fine China and breakable. He even gave me options on storing my boat there when the time comes. Thanks everyone there!

Carlos and Vivian were extremely helpful. Was looking for a climate controlled 10x10, for storing some sensitive collectables. They were extremely friendly and knowledgable. A++++

I don’t usually leave reviews, but have had such a great experience working with Carlos, Rick, and Vivian at this location. Moving is stressful but you all made it so easy to store our things, it really took a lot of stress off of our plate. Thank you so much for all of your help!

Carlos and Vivian were extremely helpful when helping me look for a garage style unit to store a vehicle and personal items for a few months. Will definitely be returning the following month.

Big shoutout to Carlos for being respectful & doing his job in a timely manner ! Good job !

Vivian and Carlos were amazing friendly and very helpful.

Vivian is awesome! After years of being here and dealing with difficult situations, I've had the best experience with her. She's very helpful as are most staff I've dealt with here recently.

Stored in both temp control and outdoor unit. We used the temp control for a couple years and it was excellent just to have a bit more space. We stored in an outdoor unit for about a year. When we moved out we did notice some mice droppings, so make sure everything in there is packed well. Overall a really great experience and Teuila at the front desk when we checked out was wonderful!

It's cool as far as location space and cost overall everything is Gucci as long as they don't keep my smh...shshsh!!!!l

They are only open u til 6pm and you get threatening emails if you end up exiting a couple minutes after. First day with the unit and I was rushed to get things in in time. The person in front of me wasn’t allowed to leave using his code for some reason and couldn’t get in touch with anyone so I had to wait. I got a 5x10 unit at $79/month and the door is a flimsy piece of plywood and there’s little to no lighting. Their $1 first month was actually ~$50 with all their fees and being charged for their specialized lock. Rat bait traps all over which is good. I just hope one doesn’t die in my space. 😂

Tony and Carlos were very helpful finishing my check-in and answering questions. Location is convenient.

The service people are really helpful and friendly, the units are clean and the lights come on when you need them too

The local staff is nothing but first class, professional, responsive and incredibly easy to be in partnership with. Property manager (Vivian) is so sweet and assists with each and every request.

Carlos was very informative and helpful.

I recently wanted to move from one unit to another, and I was helped out immensely by Ryan, Carlos, and Vivian! they worked to get me the best deal (even though i made a couple mistakes in reserving the new unit). they even found a better price for me than they originally found! i have to admit, many places don't really care to help you out these days, but they treated me as if i was a family member as far as getting me a good deal! Much appreciated guys!! give them all a huge raise! they deserve it I was helped by Anthony today and he made the confirmation quick and very easy, i felt he treated me not as a peer but as a friend, and that is very much appreciated, thanks Anthony!

The staff went out of their way to accommodate us during our move in, and remained open an extra half hour while we attempted to unload our truck. They were helpful and cordial despite our inability to plan according to site policies. This kind of service is another reason why I do business with Public Storage.

Carlos was amazing great service and knowledgeable. He was super helpful and would be a great trainer.

I just rented a space with assistance from Jose and Carlos, and they were extremely helpful in finding an available unit (the online listing wasn't accurate - so it was great to have them immediately find me an alternate at the same price). The process was quick and easy at their office, and I had all of my questions answered. Thanks for great service!!

Vivian and Carlos were a tremendous help finding the right storage unit. Great and friendly service!

This was 3 years ago..Complaint about odor in storage area and they refused to investigate the issue by stay they can't do anything about it.4/18/2021..Carlos Jose are the best ..I had an issue that I need resolve and they gave me ideas of how to resolve it.

Moved my items into this storage facility with no problems. I did have an issue at the my unit; however, Vivian was able to resolve my problem in a timely manner. She definitely works with her customers to find a good solution whenever there is a problem or issue. Highly recommend this public storage facility!

Vivian and her staff went above and beyond to make my experience amazing , I have been with this public storage for 7 years and I have never experienced this level of professionalism. Vivian in particular has made my experience easy. I would definitely recommend this public storage to anyone.