Public Storage Self-Storage Units at 1200 S Dearborn St, Seattle, WA

RATS!!! Do not store your things here. Only used as short term storage for 3 months. No food in unit yet rat droppings everywhere. Management not helpful. A lot of sketchy people trying to break into units

Great customer service.

Coquita was a very lovely point person whilst I was loading my storage unit. She gave me a lot of assurance and assistance through out the process

This place was amazing, Coquita was extremely helpful with making sure our storage unit was located.

Coquita was amazing!!! Help us with everything and was just the best!!!

Coquita is the best

Very intense and informative gatekeeper makes sure all is well in your storage space. The downside is their terrible hours of operation which are highly restrictive. You only have access to your property from 8 am to 6 pm daily. That’s the worst policy I have ever heard of. Furthermore, a kaffe klatsch of homeless itinerants holds court just opposite of the central garage entrance to the facility. I feel unsafe every time I’ve driven up to the main gate.

I have used Public Storage for all the moves in my life. Public Storage Dearborn is exceptional. The Management at this property is what makes it a great property. Much thanks Coquita. From move in to move out you were so helpful and made a stressful period in my life a joy 😊. I have worked in hospitality all my life & it's a refreshing to see it brought back to par.

The staff at Public storage on Dearborn are very helpful. I can’t express more how great it was to work with Coquita!!! She went above and beyond to assist our family! Thank you Coquita and Anthony!

Coquita is literally the best person I've ever received customer service from. She was super cool and understanding and soooo helpful. The process was very simple and not too bad at all. Not a huge fan of the requiring of insurance but it is what it is.

Used this facility for short term storage and it was as painless a process as possible. Coquita helped us out and found us the best deal on a unit and made sure we had ample space for our stuff. Very kind, informed, and accommodating staff.

This place came in handy in a pinch! It’s clean and the people who work here are friendly!

Great experience with Coquita. She was very credible and efficient with helping us get our storage and boxes. Will definitely recommend this space for anyone looking to move.

Henry has been delightful. Just a great attitude every day I see him. Honestly his attitude kinda makes me worry less about my items being stored. He really makes my day in the morning.

Mice infestation led to me going thru all of my boxes and throwing away what couldn’t be saved. Very unfortunate. The staff is wonderful but I feel that I should’ve been notified of the mice issue before I rented my unit a couple of months ago.

Pros: convenient, lots of in-building parking, good access, pretty secure despite the location, mobile app. Cons: rents go up frequently, recently-discovered rodent infestation in my stuff which means I have to go though everything (mostly books and art) — not something I would expect in a $400+/mo unit. After I go through and assess the damage, I may not stay with Public Storage, depending on the loss. If I do, I’ll be moving to an above-the-street unit.

Give coquita a raise she’s exceptional!

Public Storage is a wise choice. They are convenient, professional, secure and thorough. The facility is clean and pest free. They also gave me a rather reasonable price! Their online reservation process made everything "easy-peasy". Choose Public Storage for your storage needs and you will be glad you did.

The service at this place is really, REALLY great - and unexpected. The staff is so service oriented it’s like a 5-star hotel. . The facility is clean and loading area is great. They are super busy yet make the time to help EVERYONE with a smile and tons of energy. I would give 10 stars if I could.

Coquita, Paul, and Henry were amazing folks very secure and extremely kind individuals!!! They let's us stay 30 mins late on a sunny holiday I really to appreciate the help they have given us.

Excellent service, clean facility, convenient locations and online services

Coquita works very hard every time I come she always help me soooooo much.

I had such an awesome experience moving from one unit to another thanks for Coquita!! She was so helpful and gave me all the necessary resources for a smooth move. Thank u!!

Was a painless experience, aided by helpful, cheery staff. Answered all my questions when showing up with reservation from their website. Got a full tour with a painless sign in procedure. Efficient, friendly service both during sign in and move in.

Highly recommend!!! I was needing to downgrade my storage unit and Coquita helped me and my boyfriend find the perfect size! She was very kind and personable which made us feel welcome and confident that we can come back anytime for help. I am very impressed with the level of customer service we were provided! :)

MAJOR RODENT INFESTATION here. I would give 0 stars if possible. DO NOT use this as a place to store your things. All your stuff will get ruined. We rented a small storage unit and just recently rented and moved all our belongings into an additional larger unit after moving. We were never notified of the rodent issue, otherwise would not have paid a lot of money to move our things into a large unit. There is no responsibility taken regarding this absolutely major issue. They should be doing everything they can to clean up the place. I can see from many of the reviews here that this is affecting a lot of people and started over 6 months ago. This is completely unacceptable. I write this as I am on a very long wait line to issue a claim. I write this while on a very long wait on the phone to issue a claim to their insurance provider... Please stay away for your own health and sanity.

Anthony provides exceptional customer service each time I visit this facility. I would absolutely recommend this location to anyone for the proximity to the highway and the great staff.

This is the one. Public storage with no hassle. Plenty parking space,clean, awesome personal. The manager CoQuita is very professional and straight forward, very knowledgeable, customer service skills is superb . Diligence and dedication is a plus.., Ten Stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Reserved a storage unit for a month out, within a couple minutes got a call from them with a very knowledge and helpful human.

Friendly staff, safe inside. Wish the hours were a little longer but I understand for the area and these times. FJBFJI

Coquita always goes the extra mile. Her personality is refreshing .

Coquita, the manager at this location, is an absolute queen! I flew in for a work trip and realized when I got there that I forgot my keys at home (800-ish miles away). It was 30 minutes to closing and the lock smith couldn’t get there until right at close. Without even asking Coquita told me it would be perfectly fine for him to come, she could stay a bit late. Forty minutes after close the lock smith was finally able to get me into my unit and I was able to grab my work things (the whole point of my trip). I could have cried with relief I was so thankful. Coquita was helpful and kind the whole way through and just went above and beyond. That whole experience could have been a disaster and she made it all ok - I appreciate it so much!

Unreliable rates.

Coquita great customer service

Clean facility.. Nice, personable staff eager to help.. Safe and secure

BEWARE!!! Should be zero stars! It is rat and mice infested and staff is not being upfront about the issue. When we brought the issue to the front desk they were nice as possible but told us we had to speak to management. Justin who is the one we were redirected to basically told us too bad and there is nothing they can do. The amount of property that is being stored there that is being infested by rodents is insane and they are not taking any blame for it nor are they doing anything to help the people and their property. We had to ask for them to put up some traps and that they barely wanted to do. Never again will we go to this location as management clearly doesn’t care for the people or property that is there. This area is not only not protected from rodents but it is also not being protected from the transients that are roaming freely around. If you have no other option I would highly suggest using heavy duty bins to try and protect your items as well as possible. At this point you’d be better leaving it on the street.

Coquita was so lovely!!! So helpful and so smart. Her help was definitely needed. She need a raise.🫶🏾

Major mice infestation at this place! Be VERY careful. I had a 10x10 unit which I thought was ridiculously overpriced and then when I went to move out… TONS of mice droppings and they got into most of my boxes, so most of my stuff was ruined. It was awful!!!! I doubt they have it completely under control but do not be fooled if you think this public storage is “clean”

The customer service was great and very helpful and didn't take very long to get my unit

They made the entire process of renting my space easy, comfortable and fast, thanks for everything, you did a good job, guys.

I just had a great experience with Coquita at the Deerborn location in Seattle. She was extremely helpful and provided excellent customer service!

***WARNING RODENT INFESTATION*** I've been renting at this facility since 2017. My unit started out at $65 per month and is now $170 per month. This past weekend my husband and I went to my 3rd floor unit and right away we noticed mouse traps every two feet or so (they had never been there before). Once we got to the row my unit is you could see mouse droppings everywhere and the smell was horrendous and intolerable. I opened my unit to find mouse droppings covering everything and ruining most items. The staff never contacted me to let me know there was a mouse infestation, and from the comments on here it seems to have started at least 6 months ago! They also never warned us when we showed up there this past weekend that we would need gloves and a hazmat suit to enter our storage unit. UNACCEPTABLE

Heated, four levels, right next to Goodwill easy access with car plenty of parking

Excellent location to store stuff. Used them for over 3 years and never had an issue. Great staff and management of the location.

The staff were a great help.

Just checked in today after driving 33 hours to move to Seattle and Coquita was so beyond helpful! Not only got us checked in and gave us the rundown of the building super quickly but also gave us some tips/recommendations about the city. GREAT customer service and made the moving process easy - we are glad we chose this location!

Coquita did an amazing job with helping me rent my storage space and helped me with answering all my questions! Very optimistic and professional! Thank you Coquita!

Maynun and Coquita were incredible! Great consumer service and professionalism.

Coquita was a fantastic help wrangling an interesting parking situation with our moving truck while we were unloading a unit. Friendly and super easy to work with during a stressful move.

Very convenient location. Laid out well intuitive floor planning. The staff is great. Coquita was especially helpful and welcoming. Much appreciated. Thank you Coquita!

Coquita was super friendly and helpful. Highly recommend!

Coquita Out of all the public Storages I've been to When it comes to respectable Kind Turn somebody bad day to A Good day I think Coquita Should get a raise She goes way above with her Work Ethic Not 5 stars I give a 500 stars

Mice infestation!! The people who work there couldn’t have cared less. Not rude just “not my problem” customer service. Over priced unit and they kept bumping up the cost of my unit. If I had to do it again I’d rather burn my stuff then store anything here ever again.

Beware, they have tripled my monthly rental rate over the past three years and the place has recently had a MAJOR mouse infestation. Staff is very nice and helpful though.

Coquita has nice customer service property is clean everyone works hard here.

Found a dead mouse plus droppings in our locker. Had to throw away some of our stuff. Returned a few weeks later and nothing else has been damaged so I'm hoping they have it under control now. Still disappointing that they will not provide any compensation.

Don't rent here! There is an infestation of mice that WILL get into your belongings and ruin them. Staff on site was aware of the problem and moved me right into the middle of it. Good luck getting the insurance to pay up. Half of my stuff is ruined and now I get to hand them 140$ If could give zero stars I would.

I just discovered that the storage facility is overrun by rodents. My entire storage unit was infested with rodents and covered in rodents’ droppings. They made through my boxes and caused irreparable harm to my possessions. Management suggested to file insurance claim and offered complimentary boxes.

Maynun helped me today she was super helpful nice and provided me with excellent service. Coquita was also great.

They keep jacking the prices up. No one is in the office when you stop buy during regular business hours. And now you have to sign out carts to move anything (which means you can’t move anything because no one is at the office when you stop by). I’m getting my stuff out of this place ASAP. I suggest others do the same or stay away in the first place. Update: I found rat dropping in my storage unit on top of items I’m storing and the elevator smells of urine. It’s increasingly difficult to see how the $50 price increase in the last few months can be justified.

I’ve been struggling with a move for the past few months, with many roadblocks due to supply chain and lack of employees. The Public Storage on Dearborn in Seattle is quite simply the most efficient facility run and supported by a professional caring team who is fully engaged in all aspects of the success of this location. I owe them a debt of gratitude, as they have gone above and beyond in many instances. I wholeheartedly recommend this business and a very happy and appreciative customer.

Johnathan was awesome! My nails were too long - he slammed that key on the ring no prob!

Storage day can be stressful, but every time I’m there Coquita goes above and beyond to make my experience fluid a overall a better experience!

This review is for the team member Coquita. She was amazing, friendly and provided wonderful customer service to us. In a little over a year, we have used three different storage units, ranging from their smallest option, the 5x5 to their 10x10 option. The employees have been nothing but helpful in assisting us with our move in and move out from each unit based on our fluctuating storage needs. When they had a power outage, they called and communicated with as many folks as possible and was nothing but smiles. It was my first Public storage experience and I have to say that this location gave me nothing but positive vibes. Coquita is a gem and should be valued and appreciated for the care and standards she exhibits to customers.

Raised my storage fees thirty percent. Bill makes no sense - standard rent $70 - discount from sign-on $16 = $74 ?!? I called. They said there was a $20 increase to my rent. I pointed out the math error and they said it wasn't a standard rent increase. It was an increase to MY rent. Also, auto-pay rejected my CC -bank said they kept approving it. Public Storage said there was nothing they could do. I will be removing my goods ASAP

I had a lot of stuff to unload and it was almost closing time and we weren't going to be finished unloading in time. The manager Coquita and team members Anthony and Henry jumped in to help us. Without their help we wouldn't have been able to store all things in one day. Hottest day in Seattle, but yet they stayed and made sure we got our things moved in.Very pleasant . I couldn't have asked for better service.

Coquita did an awesome job of checking me in all while rolling with the uncertainties of supply chain issues and local environmental disturbances. Very professional staff. Thanks for your help!

*****As of August 6, 2022 there is a rat/mouse infestation at the facility***** Starting with the pros of the situation: -The setup process over the phone was quick. -We arrived 10 mins before closing and Paul, the employee that we worked with at the facility, was nice enough to let us check in and move in the one item that we really needed to get into storage. -There was a great $1 for the first month deal at this facility (maybe due to the rats??) Cons: -With that being said, Paul was willing to take $180 of a customers money without mentioning that there was an infestation. He walked us to the unit and we noticed everyone wearing gloves which should’ve been a red flag. It wasn’t until we were alone with another customer who made us aware of the rat situation which apparently are through his clothes and shoes. We immediately went back inside and was issued a refund which Paul did without a problem. However, he did not apologize once for deceptively selling us a unit with rodents. It goes to show how little of a priority customers really are to Public Storage.

Great place. Prices the best. Homeless around is bad.

Amy was really helpful! She let me scope out a couple units ahead of time to pick the right size

Amy was very helpful and friendly in answering my questions. Thanks!

As far as storage goes this place checked all the boxes. I moved my stuff in during covid, the ‘no contact’ service was nice during that time but as things mellowed out it was nice to see the staff around. Never had any issues with billing or with my unit and closing out was very simple. Management was very accommodating when I moved out, hence the good review. Should I find myself needing storage again in the future I'll definitely choose them.

First time renting a storage unit, and it was an amazing and welcoming experience. All questions were kindly answered, and every member of the staff goes over the top to help their customers. Paul, Coquita, Anthony, and Henry are the best!

Coquita thank you for your great customer service.

Very happy with there service, had a problem and was contacted by Coquita the manager and she very quickly rectified the situation. I absolutely 100 % would definitely recommend renting there.

Great place for your storage needs everybody was treated me Fair and it was close to my house when I needed to store my things

Ok update on my review I made a mistake I have actually had my storage for 6 months and I was contacted by Coquita the manager and she absolutely was outstanding in rectifying the situation I can't say enough about the service and I totally feel like a jerk now and I just wanted to Say Thank you to Coquita for her outstanding service. I absolutely would recommend anyone renting storage from them.

This place is great, the staff is super friendly and helpful and it's run very professionally. Coquita in particular has this incredible wonderful positive attitude and energy and goes out of her way to be accommodating and it has made my rental experience here very positive one.

Everything went smoothly and efficiently, from move in to move out. Jonathan was a great help!

Paul and Anthong were very helpful

Couuita you was good

There was one female staff who was helpful and patient. They were about to close in 10 minutes, but she stayed late to help us. We are beyond thankful for her help and nice personality. I believe her name was Coquita.

I recently rented a storage locker at the Fairview Seattle public storage. Coquita was incredibly helpful and lovely to deal with. She was polite, resourceful and helped me easily through the process.

Great help from the office, especially by Coquita. She answered all my questions and gave me valuable advice.

Coquita is a great help, she helped me move in my storage unit and I have been a satisfied customer for over 4 years at this location

Coquita was very helpful on many occasions when we visited this facility. She she is courteous and professional and definitely an asset to the company. Would highly recommend this location.

Affordable pricing, spacious units, and the staff is phenomenal!! They understand life happens and are more than willing to work with you! Shoutout to Kai who helped me out big time when I was moving!!

Coquita is such an amazing staff member to interact with whenever I come in she is Beyond helpful and always with a smile. Also Henry was amazing also while I set up my storage unit.

This storage is crazy good. Especially, their staff; they are amazing. I had called them beforehand to inform them that I'll be late and they were happy to accommodate me. I got there at 6:30PM even though they close at 6:00PM they let me in and helped me move my stuff!! A big shoutout to Coquita, Henry and Paul. You guys were amazing.

Kai is the greatest, he helped us when we were in a tough situation. He was thoughtful, knowledgeable, and good PR skills. What a blessing. Thank you!

Amazing location and service! Big shout out to Coquita for over the top helps with my moves! :D

There were about 20 people including a friend who i was with there 15 minutes after 6 pm on the second of April 2022. The woman that was closing was kind enough to re-enable the elevators to let us and others finish storing their belongings. I personally thought the storage was available 24/7 and that someone is always there to lease out space and offer add-ons if necessary but maybe that's not how it works here in this state or maybe in general (i don't know). Again, the woman that was kind enough to stay wanted to go home and take care of her kids so the least i feel i can do is give this review. Thank you because it would've been a hassle to move everything we just packed back to a place my friend was moving out of.

I had great experience. Amazing staff especially Jonathan. Thank you.

Henry was really knowledgeable and helped our group set up a storage unit easily! He was able to answer all of our questions and our experience was very smooth. Thanks Henry :)

Thank you Coquita and Tay for helping find me the right unit and size it fit my belongings.

These guys do an excellent job over here! Their customer service is top of the line! Coquita helped me out and she is awesome! Definitely goes above and beyond! I would definitely recommend them.

Coquita was so helpful, she went above and beyond each day I came in to remove stuff from storage. She was also very transparent about the financial aspect and helped me find the best options that worked for me. I am beyond thankful for her help and would only choose this location because of her!

Busy location but the facility is always clean, and the staff is helpful. Henry was assisting me, he was kind and thorough.

Coquita has great customer service she helped me when I had an issue with my last storage unit. Thanks again Coquita

This Public Storage has very kind and professional employees. It has been a very nice business experience storing my things there. Very nice people working there; Henry, Allen, and especially the manager Coquita. Thanks again for the great customer service. I will rent from you again next time I'm in need of a storage. I liked the clean building. Thanks again!

Anthony the manager there is awesome and helped me change units (within the same building) to help save on my monthly. Super nice facility and you can leave you items there with assurance that all will be safe. Happy I signed up there and Anthony does a great job.

This location and staff is awesome. Anthony helped me with my storage rental and he was wonderful; helped me in best possible way and made me select a smaller rental space with low rent than what I decided myself. I would recommend Anthony and this location always.

Paul, Tay, Anthony, Coquita and Henry! Great customer service and fast, efficient service! Very helpful and personable. I really am enjoying my time that I spend at Public Storage on Dearborn in Seattle. Seriously, Bryan

Henry was vey helpful and informative when he set up my account. Learned a lot during the process since this is my first time renting a storage. The process was extremely efficient and only took less than 40 minutes.

Henry was very helpful and courteous in assisting me to change to a different unit.

Tay and Paul were really helpful, thank you (:

Coquita had excellent service thank you

Coquita was fantastic! She went the extra mile when we encountered a problem. Really appreciated, as not everybody would have been as helpful. Plus she is really friendly and upbeat.

My girlfriend and I recently combined our units at this location and were able to save over $50 by doing so and have more space than we started with! The online specials are definitely worth it! But the best part of this location is the amazing service provided by the employees. We were so blessed by the assistance received from Coquita and Tay. They both went above and beyond on multiple occasions to help us and even though we took up more of their time than expected they never made us feel like an inconvenience or an annoyance. They seemed genuinely happy to help. This service sets them apart and is why we will continue to have a unit here even though the 6pm cut off for access is mildly inconvenient. Huge thanks to these two stellar ladies!!

I recently started using public storage and this place was by far the most affordable and professional company I was in contact with. I scheduled an appointment over the phone and ended up running late. Despite being late, Henry took care of all the paperwork with me, which only took a few minutes. He also was super knowledgeable in all aspects of the business making this experience seamlessly. A concern of mine was the location of the building but after seeing all the security measures they take ( Roll up gate with code, property cameras, etc) it made me feel a lot better about leaving my property in this building.

This is a 5 star because it was a complete turnaround from the previous experiences there. We came in to do something that we didn’t even feel like doing and left impressed because of a woman named Coquita who helped us. She explained everything quickly, efficiently and confidently. She was considerate. She didn’t kick problems or excuses off to someone else. And on top of that, she was friendly. Because of her, I would recommend this place to other people.

Coquita was very professional and courteous and made the whole experience easy and comfortable.

Was very friendly and helped me with my first storage I will be recommending them to all my friends

I've only just rented a space, but wanted to come on here to say that Coquita was very helpful in getting us signed up. The location has a lower price than others I looked at in the area. We needed a place that was centrally located and climate controlled so this did the trick. It is a bit sketchy, but you can open the garage door with the app from within your vehicle and the elevators are controlled via password as well so it's a very secure building. That said, I've already found large piles of trash in the building outside of units and broken glass. I guess it comes with the territory.

Rio was great and friendly and the building is clean and well kept. Definitely glad I chose this spot.

33% rent increase beginning of year. Tons of drug use outside front door and garbage everywhere. Employees don't help when lightbulbs are burnt out in hallways. Feels very unsafe.

I was in a rush and came into the location 10 mins before they were about to close . Two wonderful ladies were able to assist and make sure I was able to finish my task. Coquita and Tay were a blessing!!! They waited for me and even helped me. Couldn’t of asked for better employees. Such sweethearts 💕

The access can be tricky

DO NOT RENT BEFORE EXAMINING THE SPACE IN PERSON! Went to rent a 5'x4' "locker", the guy at the front counter thought it was funny that I would expect a reasonable height to the unit, said something about it's just a "locker" as if that has any general meaning for the height dimension. Their own website doesn't have information about lockers in the size guide, says "Many of our 5x5 storage units have 8-foot ceilings". Shoot, a "locker" could be two inches tall and you'd still have that spacious 20 sqft footprint, right? No pictures on the website, no height dimension... Storage is inherently volumetric, why is there not an explicit height dimension to any of their marketing materials, especially for site- and unit-specific materials like reservation information? They already state that sizes are estimates but they don't even bother to provide an approximate figure. Seems deliberate, pretty shady. Never mind that the unit I was considering is only accessible by ladder and that's also conveniently not stated in my reservation.

The staff here are wonderful. Every employee is friendly and helpful. I mean Everyone. Clean and secure facilities

The services we used for years and customer support from Rio are top notch. Thanks!

RIO IS THE DUDE

Rio Rio was very helpful. Really good great customer service and was friendly👍🏻

Rio and the others are always helpful and friendly.

I cannot say enough about the stellar assistance I was given on 9/10/2021 by Lisa Thomas, Regional VP WA and Idaho! She is a quick and savvy problem-solver, and smart as a whip! Lisa is customer-focused and gets it! That is the secret to business success! Promote her! Thank you, Lisa. Liz A. Reynolds, PhD (Seattle, WA)

Pretty impressed. Nice, climate controlled facility, decently priced, and once there easy to navigate and store your things. Marred only by being located in a somewhat sketch area and being difficult to find the entrance to.

Had a great experience renting a unit at this location. Patrick was very helpful and friendly. Thanks for helping me out during my move!

I got a letter in the mail saying they are increasing my monthly storage bill by 12%! To get someone to sign up for your business and then wait to increase the payment is a horrible way to operate. Don't fall for the prices they post!

DON'T GET SCAMMED BY THEM. They have a bed bug infestation problem at this location. Be prepared to throw away everything you store with them. They'll also make up terrible excuses to charge you extra on your way out.

Lynn Z was very helpful in recommending the size of box for packing and she even offered to help with the packing.

It's a rough location, but they manage.

Very convenient location, with friendly staff. Not enough hauling carts on site.

Clean Environment, Professional Service, Optimistic Staff. It is rare to find all these qualities in one business.  I am happy to sayI found these qualities in Public Storage at 1200 S. Dearborn St. Seattle.The environment is clean and organized, good security on many levels, and a staff that is top of the line.  I went there with a few questions a couple weeks ago.  Patrick, the manager, listened intently, answered my question, then made suggestions to improve on my plan.  I am happy that I chose this Storage Company and will refer my friends and family.  If you are looking for a safe professional environment that provides excellent service I highly recommend you reach out to this company.  You won't be disappointed.

Patrick and Rio are very awesome and they are starting to look like twin brothers. Great customer service.

Patrick is an excellent property manager very helpful help me out of a jam and I appreciate it.

Good space n air climate control plus fer an added bonus 24/7 security system

Patrick and Paul are awesome!!! Great customer service, very helpful and friendly. I felt important and like family atmosphere. The prices are great also.. very competitive specially for being in the heart of Seattle! Thank you for all your do!!

Had a had a great experience at public storage Patrick was professional and thorough you guys need to keep him

Patrick and Paul helped me out of a bind excellent service

Patrick was “FANTASTIC “ & very Professional Thanks for all!

Patrick and Paul helped us during our vacate and they were super friendly and professional. Really easy process to set up a unit, easily one of the better storage rental experiences I've had.

I am moving a friend out towards this area. Paul was very informative and helped me find the right size locker for us. Paul deserves a raise. Thank you for your patience with us Paul!

Great unit for the first few months. Upon returning I discovered moths all over my unit. After raising the issue with staff I was informed they were already made aware of the INFESTATION on my floor but failed to notify myself or other tenants. I moved out immediately. I am still finding moths in my belongings after several attempts to treat. Public storage has yet to respond or officially acknowledge the problem. I would not go back to this facility. They treat you as a number rather than a customer.

Patrick and Paul are thorough Professional young men and we appreciate their business. These two are keepers

Patrick is always helpful when I need answers

Patrick is the man. 10/10

Rio, & Patrick we're fantastic, they help me with all my needs when I rented there

Great area surface area can't believe how big it is

Convenient location. However, I came into the store around 9 am on Sunday and nobody was in the office to assist.

Rio is the man!

Always an adventure going to PS. Great people-watching.

Not a bargain for prices, but excellent location and facility. The only reason I won't stay long is the price point. Plan to move to a less central location and non chain facility in near future.

Simone, is awesome. Great help.

Simone was amazing and super helpful. Like the place overall as the private parking lot makes it really convenient.

Simone was so helpful. She answered all my questions AND saved me money. This is the Public Storage to use, and Simone is the person you want to work with!

Great location and convenient. Simone was super polite, positive, helpful! Thank you!

Great experience at this location! Could not have been more efficient, friendly, and clean. Simone and Rio (working the desk area) are awesome! Incredibly friendly, knowledgable, and super helpful.

Simone and Rio were absolutely fantastic. Stellar customer support and instilled a lot of confidence in the entire facility as a result. I would recommend this location to everyone and anyone that has storage needs.

Simone and Rio were amazing. Two great employees that bring humor and expertise to a fairly simple service. I would recommend this location to everyone and anyone that has storage needs.

Simone and Rio were wonderful. Two great employees that are always willing to help. I would recommend this location to everyone and anyone that has storage needs.

Simone & Rio helped me get a transfer storage locker to move my things. Super friendly & Simone walked us to our unit & made sure we were ok.

Super great staff were. Patrick, Simone and Rio helped me out with my storage needs. This place is so much better than the average storage dive. Really recommend it.

Simone and Rio are fabulous – the customer service I have received here is always above and beyond. Highly recommend.

Great place, feel my stuff is very safe there. Staff is very friendly - Simone did a fantastic job of answering my questions and was very helpful.

Excellent advise from Simone on how to deal with maximizing storage space within my unit. Genius

Yesterday while paying for service in NY State as ALWAYS Customer Service is tops,but looking out for "savings perks" in a national pandemic for your customer in real time is human -spiritually good business practice & also show individual compassion in helping those who have good payment shhistoryhistory.THANKS

Great experience! Easy to book and easy introduction to unit and facility. Patrick was friendly and helpful and efficient! Thank you!

Had stuff here for about a year with no problems. Checkout was very fast and easy, it took seconds of talking to a rep. Just awaiting post inspection.

Patrick was a lifesaver. Had a good experience with Public Storage.

Very nice ,new building however there were these storage units you have to use a ladder to get to and it was ver difficult to carry boxes on a ladder

Cold and had homeless people walking around

Coquita and Rio did a great job setting me up with a second unit! Definitely recommend

Great customer service and affordable prices!!

Received excellent service from Patrick the property manager. Was going through a very stressful move, he was nothing short of a godsend. Very professional and helpful. Would rate 6 stars if I could

Suspicious business and somewhat helpful all depends on their moods like men and women pmsing and yes men do pms

James was awesome!!

For storage units the place is on par with others in the area. Customer service needs some work. I mailed a check and after two weeks they hadn't received it. I called and tried to ask questions if there was anything that could delay the receipt of the check and the employee immediately accused me of trying to start an argument. I would read the reviews with some skepticism. Warning, many of the five star reviews are from individuals where this is their only review. This can be a sign of reviews submitted by employees of the property.

What is a lease fee? We have never had to pay it before we have been there like 2 years Now all of a sudden a $54.00 lease fee it's crazy

Simone was amazingly helpful! Great experience and 5 stars!

Worst

The best public storage in downtown Seattle

Jay was great on phone. Handled my questions. Place very clean. Accessible. Trucks drive right in to unload in large inside dock.

I don't understand how this place could possibly have such a high rate for reviews. The location is obviously ideal being right off the freeway, however, being in such a spot in the city also welcomes rats - rats that clearly love to leave their droppings in and around the facility including some of the units. Super fun to find especially after cleaning and disinfecting all of your belongings prior to storing them here but I digress. The issue that has significantly negatively impacted my cortisol levels is the clear and blatant harassment that comes from this locations employees, as well as, the complete disregard for the customer and any type of solution that comes from the regional manager. Oh and forget trying to climb any other route to reach someone else to help you (the call center employees can't do anything to help with any type of issue other than accepting payments) You won't get any further than the employees at the location. Behold the negative outcome for the customer having such a compartmentalized business model. Thank you Public Storage. Doing business with you has been one of the biggest mistakes of my life. Harrasment with no protection or solution until I can get my stuff out of there. What's next? A gag order? In short, this place absolutely sucks.

Man this place is amazing with a great team running it! My wife and i enjoyed our experience being helped out by Rio. Rio got us laughing and enjoying our day while shopping for a storage unit. He gave us a wlk through to our unit while letting us know to great things seattle has to offer. Next time anyone comes in ask for Rio for he'll put a smile on your face and make your experience at this public storage fantastic.

I really enjoyed this storage facility on Dearborn. It was always clean, everyone was always nice, well lit, and felt safe keeping stuff there for over two years before moving and not needing the the space. Oh and move out process was a breeze.

This specific location on Dearborn was great! Good deal on space and easy process.

I found a great rate and promotional deal on a 5x10' storage unit. Rio was very nice and helpful and made the experience super easy.

It can do better. Prices are kinda high at this location. The lights directly in front of my unit have been out for over a year now. Reported to management & BBB and only compensated for 1 month. Still waiting for corresponding action but none. Also offered to move units but on a higher level w/o help- I can't do that. Told to buy a flashlight or lamp. Also told a sevice request would be put in and still NOTHING!!!! Also homeless folks are always loitering in & around the facility!

Hannah was really helpful!

Excellent experience!! Their website was easy to use and most (but not all) of the paperwork was completed online before my move in date. When I arrived, Rio helped me finish the check-in process and showed me where my 10x10 unit was located. There were carts available to move your belongings. Plenty of parking, even for moving trucks. The facility is clean and well maintained. My only complaint (which is minor) is that the elevators are very, very slow. I am happy with my choice and will continue to use this facility.

This location is excellent. The staff is cordial and helpful. Jay did a fantastic job of switching our account and unit. My review is months late from when he helped me. I'm not sure if he still works there. I much appreciate his and others' friendly manner with customers.

First time using Public Storage. Online reservation was easy. Check in was smooth. Trey called to confirm move in date and time and Rio checked me in on the day of move in. Facility is clean and both Trey and Rio were awesome. Will be using this place for the next 2 years during college summer breaks for my daughter attending SU.

This unit isn’t what we expected. My mother was informed you could walk into the unit not climb a ladder. How am I supposed to lift a box and get on the ladder without breaking something? Not happy!!!! However Simone was great. Also, unless you buy their insurance you can’t finish your payment account online. Don’t advertise something if there’s a catch. Lastly, can’t enter property during non-working hours due to the virus. Now I have to make arrangements to make sure I’m there before closing. Another hassle.

Feather and this Public Storage is amazing! She helped us out by finding extra dollies for us and helping us get everything moved even though they were closing! Highly recommend!

Jay was very helpful getting my storage unit set up, Nicole and the rest of the staff was very understanding when I arrived late for my reservation. Very clean facility, happy to store my things and will recommend them again in the future.

Lots of space, helpful staff, securities presence helpful.

Top crew!

Great new property, pricing and location to a Seattle. Lots of parking and a secured location. The property is clean and the employees are very helpful.

Staff here are excellent. Nicole got me all set up on day one and was very efficient, polite, and helpful, and Nema and Hannah helped me get some things into my unit after 6:55, when the elevators shut down; really appreciate a place being flexible like that. Only dropping a star cause of all the additional fees: ad says "$1 first month!", but then there's a $24 admin fee. You also have to purchase the lock for $20, plus $11 a month mandatory insurance, so prices seem lower at first but then really add up. Also, bring a measuring tape if you really need the units to measure up, cause when you sign the storage contract, it'll say "units might not be exact measurements." All in all, this storage spot is solid.

Good site little pricey but convenient for a downtown location. Staff was very courteous and staff was considerate

Nicole has great customer service. I forgot I left something in my unit when I check out and she gave me a code and got me up there out in time to make happy hour and celebrate not having to pay rent at a storage unit any more! 10 years🤯!!!

Nicole was amazing! Moving can be so stressful and it was great to get help from someone and laugh so much too. Thanks so much, Nicole!

I have come by this Public Storage location many times for a work unit and each time the staff invite me with a warm welcome! Definitely recommend this location. Parking is always available and the nearby Goodwill makes for convenient donations. Jay helped me open a new unit - it was quick and easy!

Coquita was amazing she saved my life in a pinch on a last-minute move such a love for this place thank you!!!!!

Very rude employees ,even cops once were called I saw by disgruntled engry costumers ,restrooms are horrible after they open for you

Staff is helpful and polite. Facility nis safe and secure

This was the best storage unit I’ve used! They were very helpful & also helped me save some money on move out! Recommend using. 5/5!!!

Precios.accesibles

Nema was amazing with assisting me with getting into my storage early. The team was very welcoming and friendly when I came through the door. Definitely would recommend this location.

Excellent service , awesome staff , Thanks Marie , Tiffy and Henry.

They have public restrooms, or they have them for customers.

Expect your rent to go up, and expect the elevators to be broken. Been here a year, and rent has gone up twice. When I moved in, my unit was $154 a month. They first raised to $181 a month six months later, and now want $223 a month. Almost 50% more! New customers still get quoted good rates.

Heated facility, good, fair pricing

First time with public storage and loved the easy and fast set up! Jay helped me out and gave me the best service, really helped me out because I messed up the size of my unit but luckily he got me set up with new one no problem!

Shady, unprofessional, borderline illegal business practices.

Who gives a rave review to their...storage company? Who actually enjoys the side-bonus of going to their facility just to say hello to the amazing people who work there? I do when it's the Public Storage on Dearborn in Seattle. The fact that this place is spotless, safe, and conveniently located aside, the super-friendly and super-squared away folks here are an absolute delight to work with. On two occasions in particular, they have gone over-and-beyond to help me with some either bizarre or challenging issues I've had. In particular, Miss Pamela and Jose and Allan have been overwhelmingly helpful and lovely. Anyone can give me a place to store my stuff. What these folks have done is humanize what could have been a very mechanized business exchange. Thank you Public Storage, for the consistently wonderful experience. I am genuinely grateful.

After looking at multiple public storage locations this is the one I decided to rent at because of the building being inside and secure. Trey helped me complete the easy rental process and made it an overall awesome experience! & Arneema even put me on to UPS package delivery. You guys were great, I can safely get packages here in time for Christmas Thanks!

Heated

I woke up with morning faced with moving out. There hasn't been a human born who has enjoyed moving. Fast forward 3 hours. I'm sweaty, stinky, and inconsolable. Hannah greets me warmly, with open arms and her heart on her sleeve. Within minutes, I have a unit. Free rent on the first month. My stuff is packed away, and I'm on my way out. We laughed, we cried. An elderly woman was wearing cat ears. My sacrifice placed upon the altar of moving, I end my day happier than I started it. Thanks, Hannah.

Ive been storing here forever! Thank you Pam, Karisha and Arnema for the help. Public storage angels

Pamela is Great. Always smiling and very helpful

How big of a unit is needed to store belongings of a 650sf, 1 BR apartment?

Evette was such a kinda and sweet lady, she was very helpful with everything!

Evette was so helpful and great with setting us up with an affordable Storage Unit.

Alan was great so quick and efficient!! Super clean, dry and easy to use Public Storage space :)

Very helpful and friendly people

Devin was quick and efficient. I was there to get a storage unit and Devin helped get me situated with everything and I was out the door in less than 30 minutes. Impressed with their staff in that I received a call about my secondary lock which I added and they just wanted to verify it was mine. Wasn't aware I had to declare this but glad to know they are making inspections periodically.

The people who work here are very helpful! Out of all the places to have a unit, PS has some of the most affordable units in the Seattle area near us.

Evette , was great on helping me close my unit !

Nema & Evette are wonderful folks! Great service.

Amazing facility for long or short term storage. Nema and Evette are the bomb!

Jay was solid. I was in and out in less than 20 minutes. Most times I go through these processes it takes like an hour and I really didn’t have time for that so I’m glad I was assisted by Jay. Very professional and easy to work with. The property is super convenient and clean which is unusual and the staff was all very friendly. -Michael

Arnema was very helpful and friendly. She appeared to be relatively new to negotiating the computer and some of the rules, but professionally asked her colleagues to assist with what she did not know, and was patient with this customer who was also a newby to Public Storage. The entire staff worked as a team and seemed to enjoy their work. A pleasant experience.

I had the greatest customer service ever at public storage today working with Evette.

Evette was very helpful, fast, and efficient today. Great service!

Nema was a great help with assisting me getting my account set up. She was friendly, quick, and helpful. Great service skills and I'd highly recommend this convenient location for any storage needs!

pamela. Pamela! PAMELA!!!! She made my partner and I feel like our things (and us) are safe and very protected under hers and her coworkers watch. She even took the time to walk around and show us a few different units to best suit our needs when we realized we might need a larger one.

Evette was awesome on our reservation!!

Nema - overall, great experience and helped make my check out smooth. Id recommend public storage. Ask for nema and she will help you get in and get out with ease

Evette helped me with my account. I appreciated .

evette help me

Evette was very helpful and consider with my situation. Got me in a convenient location. Thank you

Awesome service, and Pamela was super helpful! 10/10 absolutely recommend.

Great people, always helpful and also there is always someone there to help. Not just one person working but a few so you don’t have to wait. Great place to rent !!!

Pamela, Hannah, Bam, and Jose were AWESOME. Very professional staff who went above and beyond to help so that I could manage to get my whole life into a storage unit in an hour before closing. I owe this group a lot and wanted to acknowledge their dedication to their customers and their work. I can't thank them enough!

Just vacated but would like to thank the staff for everything. Pamela helped me and I appreciate everything shes done.

pam and Devine were great. My unit is awsome.. 5 star service!!

I just wanted to recognize Pam's awesome customer service. She was not only efficient at her job in helping us choose the best unit for our needs, but was also very friendly and approachable. She saw to it that we had everything we needed to have an excellent experience with Public Storage. Signing lease agreement was a smooth and took less time than I had anticipated.

Hanna was great. She gave us outstanding customer service!

Clean business

I would like to send a kudo to Bam Bam. His knowledge and customer service was phenomenal. Thank you for making my experience comforting!

Karissa was really helpful. Explained everything thoroughly and provided great service!

The trainee Jay was super nice and helpful! The rest of the team were really nice as well! Karnisha was funny! *Side Note* Public Storage is not super transparent about pricing on their website. You may pay $1 for the 1st month but you have to buy a lock ($21), Insurance (11-15), Admin fee ($24) and pro rate amount if you don’t start at the beginning of the month. Soo, you are not coming out paying less than $50. Just a FYI 😁

Sucks there

The team at Public Storage on Dearborn is great. I forgot the keys to my storage unit lock on the day of the move out of my unit. With my keys sitting at home 90 miles away, Joe was able to come in quick to get the storage unit open. Thank you Joe & the whole team!

Pamela is nice

Pamela is such a charm and she's always smiling. When I start my business I'm steal her from you.

Pamela is the right thang. Great customer service. Thanks again Pam and Hannah, Bam and the new guy Jay

Pamela was very helpful when I moved in. She was very knowledgeable and considerate to customers needs. Even after hours she is a gem!

My friend Johnny Traxler and I share a unit and everytime we come here they are helpful. The lady named Pamela is the best and the other managers are nice and have great customer service. Clean building but more carts are needed. 25 stars is what this place deserves

We called ahead to rent a 10'x10' locker. They were ready for us when we got there. The rental process went smoothly. Jose was friendly and professional. He showed us up to the locker and made sure it was clean (it was) and the lock worked property (it did). He explained the contract, clean out process, how to use the elevator and how to check out carts. It took about 30 minutes, but none of that time was spent waiting.

This story starts with Pam in Sept. of 2018. I moved out here from Minneapolis to take a new position with the VA. Pam got me into my unit with no hassles. She was very friendly, professional, very knowledgeable, and met my storage needs. Just recently I had the pleasure of meeting Devin and Jose. I left my keys at work and Devin assisted me quickly by verifying my identity through my license. He gave me my extra key and Jose asked did I need any assistance. Pam, Devin, and Jose are examples of professionalism at its fullest.

I don't like the rule that in the last month, you need to pay for the whole month even I only rent 15 days. It is not reasonable.

I rented several spaces here for about 12 months. Allan, Pam, James, Laura, and the rest of the staff were always very helpful and easy to work with. I appreciated their consistently friendly service.

Laura helped us with setting up everything. She’s great, and the whole process of signing up was quick and easy!

Good storage facility. Open 8am to 7pm, 7 days a week.

I had reserved at a another location but I got there just as they were closing. Laura directed me to this location as she was going to assist there too. When I got there, Matthew helped me with my unit. He was super sweet and extra helpful, even giving me advice about the surrounding area as I’m new here and looking for an apt. Thanks for all your help!!!

Best storage to drive to when making a stop.

Clean, easy in and out open 7 days a week except holidays

I called earlier in my day set up an appointment and I received thorough information with excellent customer service. First thing I notice upon entering the store is that is was very clean. I was assisted by Pam. She was helpful, informative, kind, and explained my check process thoroughly. She’s a must promote. I never used PS before however after yesterday’s experience it proved that I will not need to store my belongings anywhere else.

Brand new place with covered parking and friendly staff

Pleasant staff, good prices

Super clean cheap lockers. The employee name Pamela is great

Very clean, friendly staff. Big thanks to Pamela and Feather. Allan the property manager works with you. I've been renting here for over 5 months and no complaints from me.

The hours suck and it's crawling with homeless people asking for stuff.

Pamela is the Best.

So happy to be helped by Bam Bam.. Mathew And Ms Pamela who's been gone for way to long.

Thank you Pamela, Hannah, Mathew and Bam... coolest storage professionals here!

Laura is very helpful and friendly staff！

Incredible place. Great prices for storage, climate controlled, and easy parking for Uhauls and other vehicles. Staff is friendly, helpful, and knowledgeable. I felt my belongings were secure the entirety of their time in storage.

I had a great experience.And all my needs were met.I ordered the 5'by 4' storage which is perfect for me.Matthew,the employee who helped me was very helpful and friendly.

Yesterday I went into the Public Storage @ Dearborn/Rainier and was immediately greeted by a woman named CHABREA, she assisted me in getting a unit, she was PROFESSIONAL!! Very welcoming and accommodating, she walked me through what I thought was a difficult process but turned out to be easy as 1,2,3!! GREAT employee, much appreciated.

Friendly staff and decent pricing. Service and materials are always available, as needed. Salvation Army close by for new shops or drop-offs.

I had a dead battery after I had picked up some items from storage and Laurab Coquita found me jumper cables and helped get me back on the road. I am forever greatful for her help way beyond the call of duty. Thanks again!

OMG! Just rented at the Dearborn location in Seattle WASHINGTON USA. Matthew and Karisha were thorough, knowledge, and provided me with everything that I needed to make sure my belongings are safe & sound. Thank you folks so much. I will be sending business your way. -JMB

Pamela is probably the best employee they have. Her spirit brightens the office and I dred walking in there if she isn’t there. The customer service experience and technique she brings to the job is something the other employees could learn from. Wonderful job Pamela. I’d give this a 5 star but only 1 person is deserving of it not 5 others.

Laura was great--answered all my questions, walked me through the process, and ensured I got the best rate available. The Dearborn facility is clean and new and convenient parking inside. Happy so far!

Let me first say I'm new to the whole storage experience and like everything else in life you will never forget your first time. I wanna thank Laura for helping me and for listening to me. I'll never forget her either. If your looking for a nice clean friendly helpful stall that includes Laura then PLZ come to Public Storage. And ask for Laura.

Pamela moved me in a couple of months ago she's very nice and polite and shout out to Laura for always being around and helping me out . also Allen is a great manager friendly Guy. our daily talks are great!

My cousin has a unit 3409 and I was coming to pay but didn’t make it in time. The lady office named Pamela Asked me if I had items to put in .the storage and I explain to her that I did and she allowed me to go up after hours and access the unit which I appreciated due to having so much stuff on me and coming here for that reason. Customer service goes along way when you have someone that cares I appreciate her for doing that for me

I was helped by a person named Pamela who was very nice and genuine.

Laura was super helpful for this first time storage renter - really took the time to show me around the facility, explain how the costs broke down each month, and how the security works. I'm happy I chose this location, convenient to a GoodWill as well!

great customer service by Laura. great new building.

Easy, clean, professional staff and Laura took care of getting me all the info I needed.

I had a great Welcoming experience while checking into my new unit at this location. I was assistand by Ms. Feather whom was very Professional, Informative, great positive attitude while answering all my questions and property questions. Great way to welcome a new customer keep it up. You get a 5* Rating Due to your welcoming approach*****Ms. Feather

I changed the rating since I was contacted by the manager and he provided some details. My original review is below ******** Stay away, you will not be able to access your storage. Storage closes early without notification. For a month 2 out of the 3 elevators don't work. Today, the third one stop working. The agent in the store yelling at the visitors to stop wasting her time and telling the other agent "no matter what, we will not close late tonight". Not the kind of experience I would expect to get.

A Beautiful People. Nice to me Pamela. The space is just what I need

waiting in the garage for my uncle to let me back up again lady approached me and asked me could I help and I said yes I'm waiting for my uncle and she walked me up to the unit very helpful and friendly and her name was Pamela

I was there just before the cut off time got loaded and missed the elevator cut off time by one minute. One. Pam, who works there, was friendly, cordial, and humorous and let me up to my locker anyways. The extra little bit of care and customer service with the positive attitude that Pam showed is that little bit extra that makes the 5 star. Plus it’s right next to a Goodwill with item donation and shopping and freeway on ramps and off ramps.

Too many homeless around including tents, druggies, and trash. No wonder they close at 7:00 pm.

an employee called, Evette .is an excellent lady when it comes to customer handling. she explains all questions very well . Excellent Brava to EVETTE

I appreciate Pamela. She's a great worker. She's a beautiful worker and very helpful. Very great job directing and helping. When I came in today she was breaking up a bad sittuation and did it was class. She keeps the building safe.

Pamela help me with my moving yesterday thank you for all of your help and all of the women in the office were very beautiful.

Your employee named Pamela is such a jewel. shes so helpful and sweet. Sad to know that this is her last week but I wish her luck and know she will be great. Thanks for all your help Pamela

Was helped by Pam and sh was very knowledgeable and kind.

I've been with Public Storage at the Deerborn location for 7 months now, and I've been happy with the experience. I recently moved units and Karisha made that process very painless.

Pamela is the best.. thanks for all your help

Evette Young is simply AMAZING, quick, friendly, perfect experience

Great storage spaces Easy set up Friendly Accommodateing employees Just started my 3rd month renting here

Excellent and quick service from Evette Young!

James was able to answer all of our questions over the phone. He communicated the information we needed to bring which helped us prepare for check-in. The check in process went very smooth. James gave excellent customer service over the phone and in-person. We are very happy with our experience at this location.

Broken Elevators, But A Good Location.

Throughout my experience with the Dearborn Public Storage staff, I was met with kindness, professionalism, and good humor. During Seattle’s epic snowstorm of 2019, I had to access my unit and staff kept PS open more hours than any other local business. The facility is incredibly well designed, but it is the people that are incredible. On my checkout day Feather and Robyn both worked to get me checked out and on the road on time. Thank you.

I had such a great experience here at Public Storage. Laura is so helpful and she helps me check all types of storage which I want. Finally she found a newly build 5*5 storage on 6th floor with the best price. This is my first time renting a storage. Laura helped me on every aspect. Thanks, Laura. I will recommand Public Storage at this place.

Where to begin... The price, promised for one year increased 20% after 6 months; ...and yet again another 30% after another 6 months; garbage left by users is not cleaned by staff; when garbage is pointed out to the staff, they respond by smart-talk of "don't tell me how to do my job!"; some 10x10 units are 10x8 in reality (measure before you sign); periodically of the 3 elevators, of the 6 story-building, only one is working; hours of operation are only from 8am-7pm!!! The doors on dearborn st are periodically closed without any notice "due to staff shortage" they say - how is this my problem?!! and why am I forced to drive a truck because of this two blocks around?!! Garbage cannot be put in their on-site dumpsters - why?!! No notifications online or phone of the facility's closures - why?!! Is it so freakin' hard to record a message on the phone, or notify the corporate office? Oh, I see, IT IS the corporate office that hired you, [fill in with an explitive of your choice here]... Facility has been closed 4 days this week because of the snowflakes - again, I can get to the facility just fine - hire local people - I am paying for the storage to have a 7 day/week, 363 day/year access - if you cannot do that then reimburse me for the days you were closed, but no, we have to resort to small claims court! Fine, I keep all the records of your contractual misobligations: see you in court!

The staff is remarkable, sympathetic, professional, accommodating and more. One of the best storage units I've had. Took me about 15-20mins to rent my storage unit then I was in and out with a flash .👍👌

James was super helpful answering my laundry list of questions while I was weighing my upgrading options. Friendly, patient, and knowledgable. Recommended!

James- excellent service on my rental BJ wms

I had a very pleasant experience at this unit. The staff was very friendly and accommodating. Laura helped me, and she explained everything very well and was personable. The space is clean, well lit and seems well maintained. My only complaint is that the parking lot is small/narrow, making it hard to back out and maneuver incoming vehicles, and there aren't enough carts to accommodate the amount of people using them.

Great place with a friendly staff. Conveniently located next to the Goodwill for the stuff you won't be storing or keeping.

Don't do business with these guys. We went through the whole process of getting a unit with the first month being only $1. At the very end of the deal we had to pay a "mandatory" $50 insurance fee. We were told by the employees we could come back next month and take the insurance off. We did so and it seemed like everything worked out. Fast forward a few months and we realize the insurance is still being charged to the account. We called and everyone played dumb and said they had no record of us coming in. Just shady business practice. Seems to have no regard for customers.

BEWARE!!! TOTALLY INFESTED!!! My storage unit & belongings became totally infested with thousands of nasty worms & bugs within a matter of months! Public Storage continues to deny this vile problem under its own roof and just ignores my calls & emails—even after seeing my photographs of its disgusting infestation. Public Storage’s only response was—“tenants store at their OWN RISK”! Ultimately, if you’re really thinking of using Public Storage—think again. Save yourself a LOT of money & destroy your property yourself.

I represent a moving company and we frequently have clients that use the public storage. The layout is perfect for our large box trucks and the staff is friendly and helpful. Laura helped us out our most recent time at the storage unit and was happy to help us out and accommodate our needs.