Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
- Trusted nationwide since 1972
- Convenient Access hours
Public Storage Self-Storage Units at 1200 S Dearborn St, Seattle, WA
Property Open
Mon-Sun 8:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 8:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x4'Online only price$ 28/mo
Small 5'x4'- ground floor
- inside unit, swing door
- locker
$ 28 /mo $ 32Best Price Label+ one-time $29 admin fee
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5'x4'Online only price$ 29/mo
Small 5'x4'- ground floor
- inside unit, swing door
- locker
- drive up access
$ 29 /mo $ 33Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x5'Online only price$ 34/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- locker
$ 34 /mo $ 39Best Price Label+ one-time $29 admin fee
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4'x5'Online only price$ 50/mo
Small 4'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 50 /mo $ 62Best Price Label+ one-time $29 admin fee
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4'x5'Online only price$ 53/mo
Small 4'x5'- ground floor
- inside unit, rollup door
$ 53 /mo $ 65Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 53/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 53 /mo $ 66Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 53/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 53 /mo $ 65Best Price Label+ one-time $29 admin feeHurry! -
5'x4'Online only price$ 56/mo
Small 5'x4'- elevator access
- climate controlled
- inside unit, rollup door
$ 56 /mo $ 69Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 88/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 88 /mo $ 93Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 89/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 89 /mo $ 94Best Price Label+ one-time $29 admin fee
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10'x7'Online only price$ 146/mo
Medium 10'x7'- elevator access
- climate controlled
- inside unit, rollup door
$ 146 /mo $ 164Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 158/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 158 /mo $ 183Best Price Label+ one-time $29 admin fee
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10'x12'Online only price$ 195/mo
Medium 10'x12'- elevator access
- climate controlled
- inside unit, rollup door
$ 195 /mo $ 226Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 221/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 221 /mo $ 256Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 237/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 237 /mo $ 249Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 359/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 359 /mo $ 397Best Price Label+ one-time $29 admin fee2 units left! -
10'x20'Online only price$ 393/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 393 /mo $ 434Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
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Chinatown International District Storage Units Near I-90, I-5
Public Storage in Seattle's Chinatown International District offers self storage solutions for a city that's never short on innovation or imagination – but sometimes can be a little short on space.
At the intersection of 12th Street and Dearborn Street, right near where Interstate 5 meets Interstate 90, is where customers will find a huge selection of cheap storage units, including indoor storage units, outdoor storage units and climate controlled storage units.
For locals heading in and out of downtown on a daily basis who need a small storage space removed from the hustle and bustle, a storage locker rental at this location is the perfect spot to store important work-related items or personal items with easy access off the local freeways.
Less than two miles east of CenturyLink Field, home of the NFL's Seattle Seahawks and MLS' Seattle Sounders FC – and Safeco Field – home of the Seattle Mariners, a 5x10 storage unit is a great place to store pre-game gear from season to season, including backpacks, chairs, jerseys, banners, tables and coolers.
Homeowners in the Leschi or Squire Park neighborhoods will love being able to quickly declutter the home or apartment with the help of a 10x25 storage unit, which is big enough to hold oversized furniture items and appliances.
Inside the rental office, customers can purchase moving boxes and other moving supplies, including packing tape, packing peanuts or bubble wrap.
A beautiful blend of cultures, filled with wonderful residents and thriving businesses, the Chinatown International District (CID) is one of Seattle's most unique communities.
Public Storage is proud to offer excellent customer service and affordable storage rentals to customers throughout the Chinatown International District and the surrounding neighborhoods.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 615)
Everything is smooth. The afro american girl that's working there is very nice and friendly. She helped me to how to access the gate and elevator and how to borrow the cart. She was very knowledgeable and helpful.
There is Public Storage, as a company, being obnoxious with their policies, then there is the location itself.
First of all - ugh, I fell for the "$1 first months' rent" again!
$1 for first month...plus $29 "admin fee", plus the price of a lock ($20 + tax) ends up being $52 (I got a $24/month unit, by the way). "But don't worry!" Public Storage says before clicking confirm, "we will 'cheerfully' refund you for the lock if you bring your own!"
I said f-that and picked up a Masterlock (classic padlock) for $7 while I was doing grocery shipping.
I get to the facility, and it's obviously in a rough area. The front office is LOCKED DOWN. I had to knock on the door and explain, repeatedly, why I was there before they let me in. I was there to open my account and be shown where my unit is - pretty stardard stuff.
Immediately, the employee, seeing the padlock in my hand, says "we don't accept that type."
Haha...of course...
Public Storage uses a very specific type of cylindrical lock. Something you cannot easily buy. So, I had to eat the $20 for the lock.
The other issue is this place has horrible hours. 8am-6pm is ridiculous. I have to rush to get here after work, then they make a big deal if you're still there at 6:05pm. PubS sends you multiple emails about "this is a courtesy message that you 'had a late night' last night".
I think it's because it's such a rough area that they close early to avoid any potential issues.
Overall, it's fine. It's just the typical gotchas that you won't realize until you've already gone through the process and committed.
It's about all the way there....at the top....but the bathroom does exist unlike urban storage in Tacoma I realize this now what seems quite admiral at most....
Amazing facility and staff! Coquita was the absolute best! If everyone could be the good at their job the world would be a better place.
I had to get a storage unit after my mom passed away. Everybody at this location was wonderful and helpful every time I went in. I would definitely recommend the place due to its location right next to Goodwill which made it handy and the people who work there!
Paul was friendly and accommodating, and he helped me get a great 1st month deal.
I’ve been using this Public Storage location for years. The location is convenient (for me) and the staff members I’ve interacted with (Paul, Coquita, Gregg, etc.) have all been super friendly and helpful.
The staff at this location is great. I’ve had a 5x5 there for years and needed more space. I came in just before closing and Coquita got me into a new unit in minutes and gave me some tips to even save money in the process, all while helping several other customers simultaneously. Knowledgable, professional, fast, and friendly. Her and Janelle made everything really easy for me. Wish all businesses were run that well! Facility itself is also convenient and safe.
Coquita is the best worker ever. She always has a smile every time I come in
If you have been blessed enough to be serviced by Coquita, then you know what the best customer service ever feels like. She has gone above and beyond the call of duty more than once and without me asking. Her service is what propelled me to find out where I can leave feedback. It might be a little presumptuous of me to write this but Public Storage managers, I hope you realize what a jewel you have in Coquita. And, the other staff have been friendly as well: it's just that I have dealt with Coquita several times. Wow, just thank you to all for such a really nice company. I love it there.
My husband and I had a great experience with Public Storage on Dearborn in Seattle. We rented a 10x15 space for 1.5 years and all of the on-site staff were friendly and super helpful. Every time we visited, we felt confident our belongings were safe and secure and the facility was always clean and well kept. The district manager went above and beyond to assist us with closing out our unit. We will definitely use this location for our future needs. Thank you!
Coquita is simply a great asset to Public Storage. Very helpful and pleasant to work with.
Had the most amazing experience renting a storage unit, with the help of Coquita! Very kind and welcoming energy!! Highly recommended!!
Public Storage exceeded my expectations! The facility was clean, secure, and easy to access. The staff was friendly and made the rental process simple. Highly recommend for anyone needing reliable storage!
I had a wonderful experience using this storage facility after a big move - the climate control allowed me to feel secure storing my things here and not wonder about damage to my wood dresser, for instance, even after over a year of being in storage.
Also want to shout out the staff at this storage facility. They were always willing to go the extra mile in providing customer service and providing helpful info. I specifically want to shout out Coquita (I apologize if I’m misspelling) who was incredibly attentive, knowledgeable, and kind when I had questions or concerns to address. I absolutely would rent from here in the future!
The manager Coquita was awesome!! Real friendly. She showed me the cap hill location but this 1 is much larger. I was having problems entering the facility & she came outside & talked me thru the process. Made my experience easier!
Called this location & spoke with a young lady by the name of Coqweeta, inquired on moving necessities/ cost & she was able to provide the information promptly & she had such a great attitude . Thank you for such customer service!
Coquita was very helpful when I came in to purchase some merchandise
Quick and helpful! Making sure I'm getting the best deal for my situation and family. Updating to add that they've worked with me for a while now and are so great to deal with.
Our company has had a great experience with the staff at this location for the two storage units we rent. We've had these for a number of years and really appreciate working with them. Coquita (a fabulous person) is especially helpful and joy to work with. She looks out for our needs and goes out of her way to assure our deliveries are safely dropped off, even when we make mistakes. A great location, professional service & wonderful staff is what keeps us here.
The staff are nice and are always willing and ready to help. Very easy to access your storage unit. Great place and I would recommend it to anyone. I signed up online and when I got there my storage was clean and ready. Very nice.
Coquita is a excellent employee. She’s always has great customer service with communication skills and soft skills. I always feel safe with my property being here and she’s just awesome.
Coquita and her team are simply the best! I have been a customer for many years at many locations in Seattle and beyond. The team at the Dearborn location is hands down the most friendly, informative, respectful and warm. With a great sense of humor. Thanks Coquita and team for all your hard work & kindness!
Gregg was friendly and made it easy to move units to a different size
The employees here are really friendly and helpful. Henry was awesome, honest and knowledgeable, he showed me several options and answered all my questions. During the setup process, a flustered person came in and started giving another employee a bit of a hard time, she handled it really well and got the person all calmed down. I wasn't expecting this level of service from a storage facility
Henry was very detailed and polite ! I called same day nd got my unit the same day . Thank yours henry !
Clean facility with friendly staff and easy access through an app on your phone. Easy to set up online. Unit ready to go upon arrival.
Worst customer service I’ve ever experienced. Bought boxes and some tape but the way the guy acted at the front was as if I was asking for money instead of wanting to spend it. Didn’t help me try to help find anything just pointed . I’ve worked in customer service for over 20 years and on my worst day I was more helpful then this guy.
Coquita : She always has an exceptional attitude,excellent costumer service skills, very positive attitude, Goes out of her way to provide with everything I need and always a huge smile.
The Public Storage facility on Dearborn in Seattle is the best! It’s consistently clean and the staff is friendly and helpful. They always make you feel welcome - especially Paul!
It's not the places, it's the people.
The folks here are all awesome. Kind, Professional & knowledgeable.
I've rented storage all over america. And this place hands down has been the best experience I've ever had.
Even though the hours are not the most common convenient for me 8am-6pm and it is not without common storage locker issues in a city. The people that work here work really hard to keep the place clean and safe.
Rodents everywhere. I have been customers of Public Storage on Dearborn for 3.5 years. I have moved my belongings between 3 different units (increasing in size) and have never had an issue with pests. I have noticed there are many rat traps scattered around the building. However, this past year, I have found my belongings covered in rodent urine and feces.
The unit ceilings are chain linked and provide zero coverage for anything crawling above. All of our belongings are covered in droppings. We had to hire cleaners to get all the stains and ammonia smells out of our mattress and other large furniture. Public Storage won't do anything about it, it specifically says in the lease agreement that they do not cover rodents/pest infestations and to rent at your own risk. Even storage unit renter's insurances don't cover it. This is a nightmare. Do not rent here.
Miss Q is a very good worker she did her job very well on helping me find a unit. If you need a unit come here
First time public storage user, and I am very pleased with my experience! Getting a unit online was easy, switching to a larger unit on site with the staff was a breeze. Coquita at the front desk was especially helpful, answering all my questions and overall being a ray of sunshine on an otherwise very stressful day. Highlight recommend!
Coquita is very great person. I have been working with her for years due to buying auction units. She is always very helpful to everyone.
The best part of this location is the staff! Coquita and the entire staff is helpful and friendly. They went above and beyond to help us out when we were moving out of our units into a moving truck before a cross-country move. The facility is clean and we never had any issue with the safety of our belongings.
You can even use a dolly and they won’t charge you 5 million dollars to use them :)
I had a great experience with Coquita and her staff at this location. I was upgrading to a bigger unit and she made sure everything went smoothly and quickly. She was polite, professional, and genuinely seemed to care about the customers. I'm really glad that she is running the facility now. It is a pleasure to do business there now. Thank you, Coquita!! 😃
Today, I had the most amazing phone conversation with the manager named Coquita! She not only resolved my issue, she was very friendly and kind! And she really made my day!! I highly recommend the Public storage on Dearborn in Seattle, the staff is always warm, welcoming and very helpful!! Thank you so much!
Paul was great to work with and really helpful he truly understands customer service and shows it everyday.
He has a great demeanor and pleasant.
I would highly recommend this team and storage facility to others okay
Great customer service, very kind people and respectful great with explain things very plain simple to understand Id give thema10 star if I could I recommend this public storage
Paul and coquina provided excellent, friendly, helpful service in getting our somewhat complicated needs met .
Coquita is very helpful. She has been helping me for many years at different locations. She is your number 1 employee.
Coquita is the best only deal with her seriously
I recently had an amazing customer service experience with Coquita, a representative at Public Storage. She is incredibly friendly and professional, always going above and beyond to support customers. She greets everyone with a smile, and every time I visit Public Storage, she is my go-to person for assistance. I look forward to continuing my business with Public Storage because of her exceptional service.
All of the staff here are super nice and helpful, but I have to especially call out Coquita, who has to be the best customer service employee I've ever dealt with. She goes above and beyond expectation and always with such friendliness that it becomes a pleasure to visit the unit.
The staff is helpful and friendly!
The staff are helpful and nice, they make it work when I have a request. I wish they have more carts though because if you're there mid-morning or late morning or at lunch time you're gonna have to wait for a cart to be available (if you need a cart). Other than that I really commend the staff.
Wow, I just had the best experience at PublicStorage, and I have to rave about Coquita! She made my check-out process a breeze. You know how these things can be stressful, right? Not with Coquita around!
She's like a superhero of storage units. Coquita knew everything about the process and explained it all so clearly. I had a bunch of questions, and she answered every single one with a smile. No rush, no fuss - just genuine care and attention.
At one point, we hit a tiny snag, but Coquita solved it in a flash. It was impressive to watch her in action. The whole time, she was so friendly and professional. I left feeling like I'd just chatted with a friend, not completed a business transaction.
Oh, and I can't forget Paul! While I didn't interact with him as much, he was super helpful too. He and Coquita make a great team.
Honestly, if you need storage, this is the place to go. With people like Coquita and Paul working there, you're in for a treat. Five stars all the way!
Robert was very professional and enthusiastic with his customer service skills. Will recommend!
We've rented a unit at this location for about a year now. We've had nothing but good encounters with all, and any of the staff members. Which is how you'd like it to be, however, we know the reality, of today's reality. Its hard to find this quality of service. We must give a special Thank You, and Nod to Coquita. Her kindness, honesty, and job knowledge are something that must be noted. Thanks Coquita
Ken and the folks at this facility are TOP Notch! Very helpful and professional!!
Severe wonderful and great help I wish the automated system wouldn't complain when you're leaving less than a minute after 6:00 I was behind two other people that were taking their time and by the time I got out of here it was right on like seconds after 6:00 but the staff is great and extremely helpful!
Came to do an update on these guys! For the second time, i have needed their services. And last min, i needed to upgrade. Well, they went above and beyond these last couple of interactions I've had and made the rental, and transition super smooth! I'm not sure about the other locations, but hands down, this one can have my business when I need to put my life away! Thank you for your personal attention and excellent customer service in times when nothing else goes right!
Go to Public Storage on Dearborn, they've got you covered!!!
This place came in handy in a pinch! It’s clean and the people who work here are friendly!
The staff is very cool, just respect their rules and allis well
The price increases are beyond justification. We moved in to our 10 X 15 unit for $161/mo. The latest price increase is $456/mo. This is a 40% annual increase, significantly over the rate of inflation. On-site staffing are doing their best but the facilities suffers from a lack of management and investment. I'm sure the ownership are enjoying their second home and/or their boat at the expense of the customers and the onsite staff.
We moved out this week. Not recommended.
Coquita and Robert. Great customer service. I so appreciate these two agents. They was patient with me and really helped me out with this time of losing our matriarch of our family. My mom they listened and that is not a gift we see so often in Customer Service. I know a lot of people and if they ever say they need great people on their team. I’m not gonna lie. I will recruit them immediately.
Very respectful and kind. Solved our problem for the rental.
Thank You
So far, I have loved my experience at this location. It is clean and I appreciate the security of using the app. It does not allow you to access any other floor other than your own with your code. All the staff I have encountered here are very helpful and sweet.
The only reason I gave it a 4 star is because the gate sometimes glitches and sometimes the automatic lights do not come on as quick as I would like so I think a masked murderer or ghost is waiting for me.
Loved how friendly and informative the staff were, Brian walked me through the whole process on my move-in day!
I started a lease on a 10x15 space in April for 315 a month (includes non optional insurance they peddle). Don't be fooled into thinking the contract you sign means that's what you will pay. Just 4 months later they are increasing our price to over 400, without giving any justification. They are predatory, waiting until all your possessions are settled in before they start scamming you.
Thank you very much for your great customer services!
Coquita took care of all my storage needs I had a lock out and she got me a replacement lock and keys very fast thank you coquita !
The place is really clean and organized. It's very proffesional. I feel my stuff is safe there. The staff helped me many times in one day then remembered me the next day and continued to help me. I used the internet special discount and moved almost all of my possessions with proffesional movers which cost me more than I've spent in my entire life (due to disability since high school). They were paitence, polite, and non-violent.
Excellent experience at this Public Storage today. Shalleena Kaye answered all my tough questions about storing my precious family heirlooms! I’m so happy I finally have a solution for this problem. Thanks again to Shalleena Kaye for her patience's with me and being so kind on the phone!
Choquita, Paul, and Henry took care of me. Needed to store my stuff while I was out of town. Very simple move out process. Another friend of mine also recommends this location.
Shout out to Coquita!! Had not interacted with the staff until my last day before moving from Seattle, she made everything so easy.
Coquita when above and beyond in assisting us with a problem and even helped us move some of my things into the unit! Awesome customer service and thank you so much Coquita
Kool
5x10 for $65? Yes please!
Honestly the best storage facility I have ever used. The place is clean and secure, the staff has always been super friendly and helpful. Special shoutout to Coquita! <3
This was a great storage space; very close to downtown Seattle and the Amtrak station. My stuff was safe, and the staff was great! Ryan and Anthony were both so kind and accommodating, going above and beyond to help me out:)
Friendly staff, easy access and loading areas. Only downside is closing at 6 PM is kinda early.
Coquita was super cool and helped me figure out the best option to go with. Very thankful
Very nice experience checking in and moving, everything easy and convenient! Best storage experience, Coquina works in the front desk helped me a lot
Coquita has great customer service. I have rented at cap hill when she was the manager at that store she been great for years.
They are amazing! Anthony and Paul at the front desk were so helpful and informative!
Used this location to store my furniture before moving into a new place. Clean facility, friendly staff and convenient location.
I have only the greatest of appreciation for the staff at the Public Storage on Dearborn Street, Seattle, WA. From the time that I first leased my storage unit til now I've felt that I could relax, these guy's are very curteous polite and proffessional. I especially like to thank Paul, he made sure that I was well informed about the procedures and policies of public storage and also of the promotions that were available at the time. Helped me out a great deal. Yes Sir an awsome guy. Thank you guy's for all that you do.
Paul was really awesome and helpful when I came in this morning. It's clean, the units, parking, and carts are all accessible and easy. Thank you!
Blair customer service was great took me around to view the storage places he was kind professional and courteous, and the young lady named Coquiita also very helpful in making me understand the process. You have a great group of professional people working at the public storage on Dearborn.
Poquita (I hope I’m spelling that right?) is an absolute ray of sunshine. I helped a friend store a mountain of stuff today and she went well out of her way to help us make it happen at closing time. Clean, safe spaces. Helpful humans. Thank you!
Coquita was reallynice and gave the very best customer service. This is all the times tgat I dealt with her. Thanks
The best service in the world. Coquita is the best & she always makes sure I’m situated.
Coquita was a great help.
Coquita is awesome she has great customer service and is very kind and sweet. She made it very easy for me.
Henry did a great job of walking me through and showing me how to get in/out. Will be a great place to store my camping/hiking gear.
mutherfuckerz be trippin. this place is da truth.
clean facility, awesome staff
GREAT STAFF! they were extremely friendly and helpful :)
Pul & coquita our the most awesome people deal with.........keep up the good ....,public storage
Coquita had amazing customer service! This location is not only convenient but friendly and always available to help out. 10/10
I have to say that if you want the best experience in finding what you need when it comes to dealing with self storage, go see Coquita at the public storage Dearborn location in Seattle! I have had many storage spaces but Coquita has caused me to never trust any other facility! I have referred many people to her location because she goes above and beyond what an employee is supposed to do! If the company as a whole would like to have the best employees she should be the one that puts together the training manual or tutorial on how to be stellar at this job which translates to any job that deals with problem solving and customer service! Her way of taking care of business lends itself to the majority of businesses that need revamping from corporate,management, startups and everything in between!!! I have seen businesses succeed and fail . If her techniques, hard work, attention to detail and overall quality of the work were implemented it would change any businesses bottom line ( which creates customer loyalty ) 5 stars for Coquita !!! And the people that I recommended to go see her changed their view about public storage Seattle and have been pleased with the results and continue to be customers
Rent there at your own risk. I understand that a public storage is not like the fancy store room at your building, but this place is dirty, disgusting and surrounded by drug addicts and suspicious characters. The smell of marijuana is everywhere. I would not go there at dark. On top of that, they increase the price beyond reasonable, they double my rent in five years. Many other (cleaner) options around. I feel bad for the employees, they where mostly friendly, but I am glad that I have left that place.
The staff was incredible. Great communication skills. They made my time here enjoyable. I almost hate having not to come back anymore. Thanks again
Infested with mice and rats we had to throw away almost everything in our storage and the storage insurance only covers about 150.00 of damages. They need to shut down this location
It's great. Good prices and friendly staff.
Anthony was super helpful over the phone and a fantastic customer service rep, give that man a gold star!
Great and helpful service. Was taken care of by Jamie and coquita! Highly recommend this location
I lost my keys today and Coquita at the front desk was veryyy helpful! Despite an average week time to break the lock she made sure it was taken care of in 2 hours. Extremely kind & wonderful service from her and Henry!
Would for sure recommend for your storage needs
The local staff are helpful and nice, but the national org overcharged us and doesn't allow the local teams to fix/change anything. Then, they refused to make adjustments or refunds and clearly had no incentive to remedy the situation. They just send all the frustrated customers back to the local team, who isn't given access. The promotional prices don't last and it's definitely not worth the hassle.
Be prepared for rates to increase by 50% or more per year. Mine from $60 to $190 in three years without notice. Adding insult to injury their online price for new customers is $84 a month for same size.
They claim to mail notices but we’ve been at our current address for 15 years and for some inexplicable reason, this is the only business that I’m not receiving mail from…so take it with grain of salt but this was my experience.
Also, I’ve been chastise for coming after 5 o’clock even though their hours are until 6.
I’m giving it 2 stars because it is clean and everything works.
But their business model definitely seems to be get you in and jack up your price without notice hoping you won’t move.
Excellent facilities and team. Super helpful and accommodating. I always use this location when I have storage needs.
Anthony has great customer service.
The site has gate/code access.. Elevators.. you can rent carts here as well. #safety on the site is impeccable. You need a code inside the elevator.. Nice touch *The whole process was nice. The only bad thing you have homeless people loitering around the gate. Other than that... GREAT JOB
Very intense and informative gatekeeper makes sure all is well in your storage space. The downside is their terrible hours of operation which are highly restrictive. You only have access to your property from 8 am to 6 pm daily.
RATS!!! Do not store your things here. Only used as short term storage for 3 months. No food in unit yet rat droppings everywhere. Management not helpful. A lot of sketchy people trying to break into units
Great customer service.
Coquita was amazing!!! Help us with everything and was just the best!!!
This place was amazing, Coquita was extremely helpful with making sure our storage unit was located.
Coquita was a very lovely point person whilst I was loading my storage unit. She gave me a lot of assurance and assistance through out the process
Coquita is the best
The staff at Public storage on Dearborn are very helpful. I can’t express more how great it was to work with Coquita!!! She went above and beyond to assist our family!
Thank you
Coquita and Anthony!
I have used Public Storage for all the moves in my life. Public Storage Dearborn is exceptional. The Management at this property is what makes it a great property. Much thanks Coquita. From move in to move out you were so helpful and made a stressful period in my life a joy 😊. I have worked in hospitality all my life & it's a refreshing to see it brought back to par.
Coquita is literally the best person I've ever received customer service from. She was super cool and understanding and soooo helpful. The process was very simple and not too bad at all. Not a huge fan of the requiring of insurance but it is what it is.
Used this facility for short term storage and it was as painless a process as possible. Coquita helped us out and found us the best deal on a unit and made sure we had ample space for our stuff. Very kind, informed, and accommodating staff.
Great experience with Coquita. She was very credible and efficient with helping us get our storage and boxes. Will definitely recommend this space for anyone looking to move.
Henry has been delightful. Just a great attitude every day I see him. Honestly his attitude kinda makes me worry less about my items being stored. He really makes my day in the morning.
Mice infestation led to me going thru all of my boxes and throwing away what couldn’t be saved. Very unfortunate. The staff is wonderful but I feel that I should’ve been notified of the mice issue before I rented my unit a couple of months ago.
Pros: convenient, lots of in-building parking, good access, pretty secure despite the location, mobile app.
Cons: rents go up frequently, recently-discovered rodent infestation in my stuff which means I have to go though everything (mostly books and art) — not something I would expect in a $400+/mo unit.
After I go through and assess the damage, I may not stay with Public Storage, depending on the loss. If I do, I’ll be moving to an above-the-street unit.
Give coquita a raise she’s exceptional!
Public Storage is a wise choice. They are convenient, professional, secure and thorough. The facility is clean and pest free. They also gave me a rather reasonable price! Their online reservation process made everything "easy-peasy". Choose Public Storage for your storage needs and you will be glad you did.
The service at this place is really, REALLY great - and unexpected. The staff is so service oriented it’s like a 5-star hotel. . The facility is clean and loading area is great. They are super busy yet make the time to help EVERYONE with a smile and tons of energy. I would give 10 stars if I could.
Coquita, Paul, and Henry were amazing folks very secure and extremely kind individuals!!! They let's us stay 30 mins late on a sunny holiday I really to appreciate the help they have given us.
Excellent service, clean facility, convenient locations and online services
Coquita works very hard every time I come she always help me soooooo much.
I had such an awesome experience moving from one unit to another thanks for Coquita!! She was so helpful and gave me all the necessary resources for a smooth move. Thank u!!
Was a painless experience, aided by helpful, cheery staff. Answered all my questions when showing up with reservation from their website. Got a full tour with a painless sign in procedure. Efficient, friendly service both during sign in and move in.
Highly recommend!!! I was needing to downgrade my storage unit and Coquita helped me and my boyfriend find the perfect size! She was very kind and personable which made us feel welcome and confident that we can come back anytime for help. I am very impressed with the level of customer service we were provided! :)
MAJOR RODENT INFESTATION here. I would give 0 stars if possible. DO NOT use this as a place to store your things. All your stuff will get ruined. We rented a small storage unit and just recently rented and moved all our belongings into an additional larger unit after moving. We were never notified of the rodent issue, otherwise would not have paid a lot of money to move our things into a large unit. There is no responsibility taken regarding this absolutely major issue. They should be doing everything they can to clean up the place. I can see from many of the reviews here that this is affecting a lot of people and started over 6 months ago. This is completely unacceptable. I write this as I am on a very long wait line to issue a claim. I write this while on a very long wait on the phone to issue a claim to their insurance provider... Please stay away for your own health and sanity.
Anthony provides exceptional customer service each time I visit this facility. I would absolutely recommend this location to anyone for the proximity to the highway and the great staff.
This is the one. Public storage with no hassle. Plenty parking space,clean, awesome personal. The manager CoQuita is very professional and straight forward, very knowledgeable, customer service skills is superb . Diligence and dedication is a plus..,
Ten Stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Reserved a storage unit for a month out, within a couple minutes got a call from them with a very knowledge and helpful human.
Friendly staff, safe inside. Wish the hours were a little longer but I understand for the area and these times. FJBFJI
Coquita always goes the extra mile. Her personality is refreshing .
Coquita, the manager at this location, is an absolute queen! I flew in for a work trip and realized when I got there that I forgot my keys at home (800-ish miles away). It was 30 minutes to closing and the lock smith couldn’t get there until right at close. Without even asking Coquita told me it would be perfectly fine for him to come, she could stay a bit late. Forty minutes after close the lock smith was finally able to get me into my unit and I was able to grab my work things (the whole point of my trip). I could have cried with relief I was so thankful. Coquita was helpful and kind the whole way through and just went above and beyond. That whole experience could have been a disaster and she made it all ok - I appreciate it so much!
Unreliable rates.
Clean facility.. Nice, personable staff eager to help.. Safe and secure
Coquita great customer service
BEWARE!!! Should be zero stars! It is rat and mice infested and staff is not being upfront about the issue. When we brought the issue to the front desk they were nice as possible but told us we had to speak to management. Justin who is the one we were redirected to basically told us too bad and there is nothing they can do. The amount of property that is being stored there that is being infested by rodents is insane and they are not taking any blame for it nor are they doing anything to help the people and their property. We had to ask for them to put up some traps and that they barely wanted to do. Never again will we go to this location as management clearly doesn’t care for the people or property that is there. This area is not only not protected from rodents but it is also not being protected from the transients that are roaming freely around. If you have no other option I would highly suggest using heavy duty bins to try and protect your items as well as possible. At this point you’d be better leaving it on the street.
Coquita was so lovely!!! So helpful and so smart. Her help was definitely needed. She need a raise.🫶🏾
Major mice infestation at this place! Be VERY careful. I had a 10x10 unit which I thought was ridiculously overpriced and then when I went to move out… TONS of mice droppings and they got into most of my boxes, so most of my stuff was ruined. It was awful!!!! I doubt they have it completely under control but do not be fooled if you think this public storage is “clean”
The customer service was great and very helpful and didn't take very long to get my unit
They made the entire process of renting my space easy, comfortable and fast, thanks for everything, you did a good job, guys.
I just had a great experience with Coquita at the Deerborn location in Seattle. She was extremely helpful and provided excellent customer service!
***WARNING RODENT INFESTATION***
I've been renting at this facility since 2017. My unit started out at $65 per month and is now $170 per month. This past weekend my husband and I went to my 3rd floor unit and right away we noticed mouse traps every two feet or so (they had never been there before). Once we got to the row my unit is you could see mouse droppings everywhere and the smell was horrendous and intolerable. I opened my unit to find mouse droppings covering everything and ruining most items. The staff never contacted me to let me know there was a mouse infestation, and from the comments on here it seems to have started at least 6 months ago! They also never warned us when we showed up there this past weekend that we would need gloves and a hazmat suit to enter our storage unit. UNACCEPTABLE
Heated, four levels, right next to Goodwill easy access with car plenty of parking
Excellent location to store stuff. Used them for over 3 years and never had an issue. Great staff and management of the location.
The staff were a great help.
Just checked in today after driving 33 hours to move to Seattle and Coquita was so beyond helpful! Not only got us checked in and gave us the rundown of the building super quickly but also gave us some tips/recommendations about the city. GREAT customer service and made the moving process easy - we are glad we chose this location!
Coquita did an amazing job with helping me rent my storage space and helped me with answering all my questions! Very optimistic and professional! Thank you Coquita!
Maynun and Coquita were incredible! Great consumer service and professionalism.
Coquita was a fantastic help wrangling an interesting parking situation with our moving truck while we were unloading a unit. Friendly and super easy to work with during a stressful move.
Very convenient location. Laid out well intuitive floor planning. The staff is great. Coquita was especially helpful and welcoming. Much appreciated. Thank you Coquita!
Coquita Out of all the public Storages I've been to When it comes to respectable Kind Turn somebody bad day to A Good day I think Coquita Should get a raise She goes way above with her Work Ethic Not 5 stars I give a 500 stars
Coquita was super friendly and helpful. Highly recommend!
Mice infestation!! The people who work there couldn’t have cared less. Not rude just “not my problem” customer service. Over priced unit and they kept bumping up the cost of my unit. If I had to do it again I’d rather burn my stuff then store anything here ever again.
Beware, they have tripled my monthly rental rate over the past three years and the place has recently had a MAJOR mouse infestation. Staff is very nice and helpful though.
Coquita has nice customer service property is clean everyone works hard here.
Found a dead mouse plus droppings in our locker. Had to throw away some of our stuff. Returned a few weeks later and nothing else has been damaged so I'm hoping they have it under control now. Still disappointing that they will not provide any compensation.
Don't rent here! There is an infestation of mice that WILL get into your belongings and ruin them. Staff on site was aware of the problem and moved me right into the middle of it. Good luck getting the insurance to pay up. Half of my stuff is ruined and now I get to hand them 140$ If could give zero stars I would.
I just discovered that the storage facility is overrun by rodents. My entire storage unit was infested with rodents and covered in rodents’ droppings. They made through my boxes and caused irreparable harm to my possessions.
Management suggested to file insurance claim and offered complimentary boxes.
Maynun helped me today she was super helpful nice and provided me with excellent service.
Coquita was also great.
They keep jacking the prices up. No one is in the office when you stop buy during regular business hours. And now you have to sign out carts to move anything (which means you can’t move anything because no one is at the office when you stop by).
I’m getting my stuff out of this place ASAP. I suggest others do the same or stay away in the first place.
Update: I found rat dropping in my storage unit on top of items I’m storing and the elevator smells of urine. It’s increasingly difficult to see how the $50 price increase in the last few months can be justified.
I’ve been struggling with a move for the past few months, with many roadblocks due to supply chain and lack of employees. The Public Storage on Dearborn in Seattle is quite simply the most efficient facility run and supported by a professional caring team who is fully engaged in all aspects of the success of this location. I owe them a debt of gratitude, as they have gone above and beyond in many instances. I wholeheartedly recommend this business and a very happy and appreciative customer.
Johnathan was awesome! My nails were too long - he slammed that key on the ring no prob!
Storage day can be stressful, but every time I’m there Coquita goes above and beyond to make my experience fluid a overall a better experience!
This review is for the team member Coquita. She was amazing, friendly and provided wonderful customer service to us. In a little over a year, we have used three different storage units, ranging from their smallest option, the 5x5 to their 10x10 option. The employees have been nothing but helpful in assisting us with our move in and move out from each unit based on our fluctuating storage needs. When they had a power outage, they called and communicated with as many folks as possible and was nothing but smiles. It was my first Public storage experience and I have to say that this location gave me nothing but positive vibes. Coquita is a gem and should be valued and appreciated for the care and standards she exhibits to customers.
I had a lot of stuff to unload and it was almost closing time and we weren't going to be finished unloading in time. The manager Coquita and team members Anthony and Henry jumped in to help us. Without their help we wouldn't have been able to store all things in one day. Hottest day in Seattle, but yet they stayed and made sure we got our things moved in.Very pleasant . I couldn't have asked for better service.
Raised my storage fees thirty percent. Bill makes no sense - standard rent $70 - discount from sign-on $16 = $74 ?!? I called. They said there was a $20 increase to my rent. I pointed out the math error and they said it wasn't a standard rent increase. It was an increase to MY rent.
Also, auto-pay rejected my CC -bank said they kept approving it. Public Storage said there was nothing they could do.
I will be removing my goods ASAP
Coquita did an awesome job of checking me in all while rolling with the uncertainties of supply chain issues and local environmental disturbances. Very professional staff. Thanks for your help!
*****As of August 6, 2022 there is a rat/mouse infestation at the facility*****
Starting with the pros of the situation:
-The setup process over the phone was quick. -We arrived 10 mins before closing and Paul, the employee that we worked with at the facility, was nice enough to let us check in and move in the one item that we really needed to get into storage.
-There was a great $1 for the first month deal at this facility (maybe due to the rats??)
Cons:
-With that being said, Paul was willing to take $180 of a customers money without mentioning that there was an infestation. He walked us to the unit and we noticed everyone wearing gloves which should’ve been a red flag. It wasn’t until we were alone with another customer who made us aware of the rat situation which apparently are through his clothes and shoes. We immediately went back inside and was issued a refund which Paul did without a problem. However, he did not apologize once for deceptively selling us a unit with rodents.
It goes to show how little of a priority customers really are to Public Storage.
Great place. Prices the best. Homeless around is bad.
Amy was really helpful! She let me scope out a couple units ahead of time to pick the right size
Amy was very helpful and friendly in answering my questions. Thanks!
As far as storage goes this place checked all the boxes. I moved my stuff in during covid, the ‘no contact’ service was nice during that time but as things mellowed out it was nice to see the staff around. Never had any issues with billing or with my unit and closing out was very simple.
Management was very accommodating when I moved out, hence the good review. Should I find myself needing storage again in the future I'll definitely choose them.
First time renting a storage unit, and it was an amazing and welcoming experience. All questions were kindly answered, and every member of the staff goes over the top to help their customers. Paul, Coquita, Anthony, and Henry are the best!
Coquita thank you for your great customer service.
Very happy with there service, had a problem and was contacted by Coquita the manager and she very quickly rectified the situation. I absolutely 100 % would definitely recommend renting there.
Ok update on my review I made a mistake I have actually had my storage for 6 months and I was contacted by Coquita the manager and she absolutely was outstanding in rectifying the situation I can't say enough about the service and I totally feel like a jerk now and I just wanted to Say Thank you to Coquita for her outstanding service. I absolutely would recommend anyone renting storage from them.
Great place for your storage needs everybody was treated me Fair and it was close to my house when I needed to store my things
This place is great, the staff is super friendly and helpful and it's run very professionally. Coquita in particular has this incredible wonderful positive attitude and energy and goes out of her way to be accommodating and it has made my rental experience here very positive one.
Paul and Anthong were very helpful
Everything went smoothly and efficiently, from move in to move out. Jonathan was a great help!
Couuita you was good
There was one female staff who was helpful and patient. They were about to close in 10 minutes, but she stayed late to help us. We are beyond thankful for her help and nice personality. I believe her name was Coquita.
I recently rented a storage locker at the Fairview Seattle public storage.
Coquita was incredibly helpful and lovely to deal with. She was polite, resourceful and helped me easily through the process.
Great help from the office, especially by Coquita. She answered all my questions and gave me valuable advice.
Coquita is a great help, she helped me move in my storage unit and I have been a satisfied customer for over 4 years at this location
Coquita was very helpful on many occasions when we visited this facility. She she is courteous and professional and definitely an asset to the company. Would highly recommend this location.
Affordable pricing, spacious units, and the staff is phenomenal!! They understand life happens and are more than willing to work with you! Shoutout to Kai who helped me out big time when I was moving!!
Coquita is such an amazing staff member to interact with whenever I come in she is Beyond helpful and always with a smile. Also Henry was amazing also while I set up my storage unit.
This storage is crazy good. Especially, their staff; they are amazing. I had called them beforehand to inform them that I'll be late and they were happy to accommodate me. I got there at 6:30PM even though they close at 6:00PM they let me in and helped me move my stuff!! A big shoutout to Coquita, Henry and Paul. You guys were amazing.
Kai is the greatest, he helped us when we were in a tough situation. He was thoughtful, knowledgeable, and good PR skills. What a blessing. Thank you!
Amazing location and service! Big shout out to Coquita for over the top helps with my moves! :D
There were about 20 people including a friend who i was with there 15 minutes after 6 pm on the second of April 2022. The woman that was closing was kind enough to re-enable the elevators to let us and others finish storing their belongings. I personally thought the storage was available 24/7 and that someone is always there to lease out space and offer add-ons if necessary but maybe that's not how it works here in this state or maybe in general (i don't know). Again, the woman that was kind enough to stay wanted to go home and take care of her kids so the least i feel i can do is give this review. Thank you because it would've been a hassle to move everything we just packed back to a place my friend was moving out of.
I had great experience. Amazing staff especially Jonathan. Thank you.
Henry was really knowledgeable and helped our group set up a storage unit easily! He was able to answer all of our questions and our experience was very smooth. Thanks Henry :)
Thank you Coquita and Tay for helping find me the right unit and size it fit my belongings.
These guys do an excellent job over here! Their customer service is top of the line! Coquita helped me out and she is awesome! Definitely goes above and beyond! I would definitely recommend them.
Coquita was so helpful, she went above and beyond each day I came in to remove stuff from storage. She was also very transparent about the financial aspect and helped me find the best options that worked for me. I am beyond thankful for her help and would only choose this location because of her!
Busy location but the facility is always clean, and the staff is helpful. Henry was assisting me, he was kind and thorough.
Coquita has great customer service she helped me when I had an issue with my last storage unit. Thanks again Coquita
This Public Storage has very kind and professional employees. It has been a very nice business experience storing my things there. Very nice people working there; Henry, Allen, and especially the manager Coquita. Thanks again for the great customer service. I will rent from you again next time I'm in need of a storage. I liked the clean building. Thanks again!
Anthony the manager there is awesome and helped me change units (within the same building) to help save on my monthly. Super nice facility and you can leave you items there with assurance that all will be safe. Happy I signed up there and Anthony does a great job.
This location and staff is awesome. Anthony helped me with my storage rental and he was wonderful; helped me in best possible way and made me select a smaller rental space with low rent than what I decided myself. I would recommend Anthony and this location always.
Paul, Tay, Anthony, Coquita and Henry! Great customer service and fast, efficient service! Very helpful and personable. I really am enjoying my time that I spend at Public Storage on Dearborn in Seattle.
Seriously,
Bryan
Henry was vey helpful and informative when he set up my account. Learned a lot during the process since this is my first time renting a storage. The process was extremely efficient and only took less than 40 minutes.
Henry was very helpful and courteous in assisting me to change to a different unit.
Coquita had excellent service thank you
I recently started using public storage and this place was by far the most affordable and professional company I was in contact with. I scheduled an appointment over the phone and ended up running late. Despite being late, Henry took care of all the paperwork with me, which only took a few minutes. He also was super knowledgeable in all aspects of the business making this experience seamlessly. A concern of mine was the location of the building but after seeing all the security measures they take ( Roll up gate with code, property cameras, etc) it made me feel a lot better about leaving my property in this building.
My girlfriend and I recently combined our units at this location and were able to save over $50 by doing so and have more space than we started with! The online specials are definitely worth it! But the best part of this location is the amazing service provided by the employees. We were so blessed by the assistance received from Coquita and Tay. They both went above and beyond on multiple occasions to help us and even though we took up more of their time than expected they never made us feel like an inconvenience or an annoyance. They seemed genuinely happy to help. This service sets them apart and is why we will continue to have a unit here even though the 6pm cut off for access is mildly inconvenient. Huge thanks to these two stellar ladies!!
Coquita was fantastic! She went the extra mile when we encountered a problem. Really appreciated, as not everybody would have been as helpful. Plus she is really friendly and upbeat.
This is a 5 star because it was a complete turnaround from the previous experiences there.
We came in to do something that we didn’t even feel like doing and left impressed because of a woman named Coquita who helped us. She explained everything quickly, efficiently and confidently. She was considerate. She didn’t kick problems or excuses off to someone else. And on top of that, she was friendly. Because of her, I would recommend this place to other people.
Coquita was very professional and courteous and made the whole experience easy and comfortable.
Was very friendly and helped me with my first storage I will be recommending them to all my friends
I've only just rented a space, but wanted to come on here to say that Coquita was very helpful in getting us signed up. The location has a lower price than others I looked at in the area. We needed a place that was centrally located and climate controlled so this did the trick. It is a bit sketchy, but you can open the garage door with the app from within your vehicle and the elevators are controlled via password as well so it's a very secure building. That said, I've already found large piles of trash in the building outside of units and broken glass. I guess it comes with the territory.
Rio was great and friendly and the building is clean and well kept. Definitely glad I chose this spot.
33% rent increase beginning of year. Tons of drug use outside front door and garbage everywhere. Employees don't help when lightbulbs are burnt out in hallways. Feels very unsafe.