Public Storage Self-Storage Units at 1815 12th Ave, Seattle, WA

I’ve been renting here since 2021 and, until late 2024, my experience was consistently smooth. Unfortunately, in the winter of 2024 my unit was broken into during office hours and several items were stolen. At the time, there was no one in the office to assist me, and reaching anyone by phone felt like an ordeal. When I finally got through, the staff were polite and tried to help, but communication was difficult and drawn out. More recently, I’ve left multiple voicemail messages asking for assistance with my lost keys, and despite promises to call back, I’ve heard nothing. I’ve also received conflicting information and no apology for these recurring lapses in service. It’s disappointing to see such unprofessional behavior from a company I’ve supported for years. I hope management will improve their responsiveness, provide accurate information, and take responsibility for the security and service their customers deserve.

I had just signed up and it was my first time in and I promptly got lost. Jeanette was there and could tell that I needed some help. Graciously, she oriented me to the elevators, walked me to my unit, explained some key points, and walked me back to the first floor. She was a delight and a savior. Thanks, Jeanette!

Ryan was so incredibly helpful, attentive, and kind. So glad we came to this location!!

Jeanette was great, helped me find the right unit at a good price.

Ryan was an excellent help

Kaitlyn rocks!! Super helpful and friendly

Katlyn made the process of getting a storage unit easy and smooth she’s very professional and very nice

Kaitlyn was awesome thanks a lot

Katlyn was very helpful and fast. Great service!

Have been a customer here for years, and find the location very convenient. I do wish they were open a bit later though. Really appreciated Blair’s help yesterday, which ensured I was able to leave the garage before they closed for the night.

Katlyn was great checking me in and showing me around the unit. She was very informative and helpful throughout the renting process!

Katlyn is amazing! Super personable, helpful and friendly. She's great!

We were having a really tough time figuring out how to enter the garage and get to our storage unit. However, our superhero Jeanette, came to our rescue and helped us access our account so we could have a smooth move in process from there. She was incredibly kind and very helpful! The building is very secure and I'm glad I chose this storage! Thank you again Jeanette!

Katlyn was so helpful and made the move in process easy and painless. Would recommend to a friend.

Very nice space and location. Katlyn is the best!

Katlyn’s the best

Outstanding Service and Incredibly Helpful Staff! I recently rented a storage unit at Public Storage on Capitol Hill, and I cannot say enough good things about my experience. Ryan was incredibly knowledgeable and helpful, optimized my options and found perfect unit size for my needs. It’s clear that they genuinely care about their customers. The facility itself is clean, well-maintained, and feels very secure.

It was my first time using public storage, and I initially had concerns about potential issues like thief or poor management. However, I was completely SATISFIED with the service. The woman manager was incredibly kind and friendly and made the move-out process quick and efficient. I highly recommend this storage facility for anyone looking to rent in the Seattle area.

Katlyn was fantastic and very helpful!!

Katlyn. Very understanding and supportive. If she isn’t there then wait til she is.

I had the unit for one and a half months the and when I went to empty it out there was a dead mouse inside and a bunch of droppings. There was also something like seeds or another plant material littered all over the inside.

Katlyn is the bestest!!!

Opened up a new storage unit at this Seattle location, and had the pleasure of getting fantastic and amazing assistance by Katlyn who was working there. I had to switch my storage unit and they explained everything in great detail and were tremendous help to me! Will be recommending this to all friends in the area in need of storage!

Kaitlynn is the best! She is very prompt, knowledgeable and super friendly.

KATLYN is Rockstar! Very helpful, positive attitude and always brightens the day!

Katlyn was very helpful

I rented a space at this location for approximately 3 years. I think the staff are generally kind and helpful and I had no issues with accessing the property. What I did find annoying was the continued price increases. My unit started at $56/ month and is now $111/month. I decided I didn’t need a storage unit that badly anymore, especially with the unexplainable price increases. When I scheduled my move out I was called by a manager that said “you can simply ask us about these price increases and we might be able to stop them”…. Thanks for telling me years later 🙄. On my move out day I opened my unit to find mice of all ages running around, and tons of mice feces everywhere. The insurance you are forced to buy offers a $250 max payment with a $100 deductible. Not worth it. Anyway, if you like continuous price gauging and mice, this is the storage facility for you!

Kaitlyn is the best. Very knowledgeable- don’t waste your time elsewhere

I had an amazing experience at Public Storage, all thanks to Janelle! She is the sweetest and most helpful person I’ve ever met. From start to finish, she made the process of selecting the right storage unit incredibly smooth and stress-free. She took the time to explain everything clearly and transparently, which I really appreciated. Janelle’s kindness and professionalism truly stood out, and I couldn’t be happier with the excellent service I received. If you’re looking for storage, I highly recommend this location – and be sure to ask for Janelle!!

Great people, great service! what more could I ask for 👍

Katlyn was a fantastic help in finding me a unit!

The staff at this facility are fantastic! Specifically Jamie and Emma were very helpful with answering all of our questions and providing stellar customer service. If you are looking for a storage unit in the area I recommend coming here.

Janelle was great!

Wonderful very intuitive and friendly a joy she’s a keeper😊

Katlyn was lovely give her raise

Katlyn was great. Loved her personality and friendship

In my business, I interact with many storage facilities. Today, the lady at the front desk was exceptional—very helpful and able to answer all my questions. She had a warm and friendly demeanor that made the experience even better. The location on the hill is great, and the facilities were clean and orderly

Although we went to the wrong Public Storage building Katlyn and Chris gave us outstanding customer service and even pointed us in the right direction had this been the right public storage I would have been delighted to have them as the employees I can come to for help

Katlyn & Scout are the best! 5 stars and great promo this month

Excellent facility. Katlyn was extremely helpful and provided top tier customer service!

Caitlyn was extremely patient and courteous during my move out from storage unit. Her friendly attitude and upbeat demeanor helped my day improve during a difficult task.

I've been using this public storage location for several months because it was close to my location. I had a few minor practicality issues (such as the number of available carts) A few days ago, I needed to upgrade the size of my unit to support the estate of my recently deceased mother.. I am very impressed with the new location manager, Katlyn, who had already resovlved my earlier issues in the last few weeks , and made the transition trivial.

Spoke with Kaitlyn (not sure of spelling) and they solved all of my concerns

Excellent customer service by Katlyn!

Janelle was awesome!

Katlyn and Coquita were very helpful with my moving! Great staff!

l recently moved from the northup way Public Storage to the Cap Hill location and noticed it was $10 cheaper to get the same size unit, was met by the friendliest and most awesome person Kaitlyn and couldn't be happier.

This is an amazing location! All of the staff that work at this location or even just so happen to stop by are always so nice ! The district manager Ryan is awesome too !! I love the 12th ave Public Storage !

In general Im satisfied with public storage but did want to commend Katlyn, who seems upbeat, witty and really tries to brighten one's day, even when the elevator has been down for a month ... or two. She's attentive and might even let you 'go potty' right when she's trying to close shop. Thanks Katlyn. ))

Jamie was incredibly helpful getting my rate reduced. She is super friendly!

I went in seeking a bigger unit than the one I have and I was hoping not to run into the old person I had encountered last time who really gave me a hard time. I was met by Kaitlyn. And an amazing vibrant young woman who really helped me out she knew what she was doing. She made it very easy on me and I was in and out with no hassle Kaitlyn I command you you are the first good experience I have with public storage staff.

DO NOT RENT HERE. It’s 6:50 AM and access is 6. Gate doesn’t work including manual and app access. Called customer service, they couldn’t remotely open the gate and the office isn’t open until 9:30. They said that the office is limited staffing and there may not be anyone on the property during his time. There have been multiple issues with the elevator, flooding and of course the gate not working. This is unacceptable. There should be an on call person especially during access hours.

This is the second time we have experienced very unprofessional and racial bias behavior at this location. Specifically on this incident BLAIR is extremely rude and non engaging manager. My husband and I entered before 5PM to drop off our belongings after a camping trip per usual. Blair, who I later found to be the “manager” walked by us with headphones in. We had to speak out loudly, 3 times to get his attention for assistance on locating more push carts. His response “I don’t know, I’m closing up”. Very dry and rude as if he couldn’t be bothered to help us. He then walked by 2 more times while we unloaded our truck and staged items by the elevator. As we get ready to put our things on the elevator, Blair for the third time walks by us stating that they are closed. When informing him that we are just dropping off and wouldn’t be long, he then walked away. After trying to get on the elevator, I could not get access to go to our floor. Once he walked by again, I asked him if he could let us upstairs so we can drop off our things. He then accuses me of yelling at him prior and continues to ignore me. This is an example of abuse of power. This man walked past my husband and I several times prior, he never engaged or looked at us. There wasn’t any help with finding a cart, he never gave us a warning that the elevator would be inoperable after closing even if patrons are still in the building. He literally stood back and watched each time as we unloaded our truck. I have been to my storage unit several times after a camping trip, and never had any problems before. We typically show up around 430 and they close at 5. We are normally out of there a little after closing. I personally feel singled out due to racial bias because of how engaged and friendly Blair was with the other non-BIPOC patrons. Blair is very rude, dismissive and not a good individual to be in management. But like stated before this is not our 1st negative interaction with this location. I think it would be wise for HR or Corporate to enroll all employees in DEI training.

I was instructed to sign in at the front desk before moving stuff into my unit. No one was at the front desk when I arrived, the door was locked, and I wasn’t able to connect with a person when I called. After waiting for 10+ minutes, I managed to get my access code on my own, and began to move stuff in. Almost got locked in the stair well (the doors lock behind you and there’s nowhere to enter an access code to open it from the other side), but luckily there was someone that heard me knocking and let me out. Side note: closing at 5pm on weekends and 6pm on weekdays is absolutely ridiculous.

Jamie is incredible and super helpful! She gave me a comprehensive and full overview of all my options and was very patient while I figure out which option is best for me. Highly recommend! Best service in storage!

Jamie was kind, patient and over all very supportive throughout the entire process. Clean and well maintained facility. Understanding and supportive staff. Thank you Jamie!

Literally all the staff member here is amazing. I came here 5min before closing but they were actively helping me out for over half an hour without looking irritatedkind. Big respect.

Friendly staff

JAMIE IS ABSOLUTELY INCREDIBLE!! This was by far the BEST public storage experience I’ve had and I owe that all to Jamie, extremely helpful, patient and kind hearted individual!

The front desk recipient Jamie is so friendly! She really clearly explained to me how to use the APP and the lock. The check-in process was so quick and easy. I’m so glad I chose Public Storage.

I've been renting from Public Storage for almost 3 years and the facility has been mostly great. They struggled with finding good people for a long time with some providing horrible customer service or conflicting information but this 5 star review is specifically for Jamie. She went above and beyond to help us with renting a new space. She was friendly, efficient and quick! I am so happy she is now the new property manager there!

Good customer service! Troy helped me figure out how to locate my unit and also taught me how to use the lock even though it was just about closing time.

I love my Public Storage because the staff there is always so helpful and friendly, especially Emma is so so helpful! She always helps me with anything I need, when my volunteers don’t show up she is always right there to give me a hand. It’s obvious she really cares about making sure I am happy with their service. If you need a place to store your things, I definitely suggest checking out Public Storage. They have a really nice facility and the staff will make sure your stuff is safe and secure. Whether you need to store things for a little while or a long time, Public Storage has got you covered.

Jamie was awesome, amazing service.

Thanks so much to Jamie for working so hard to get me the best deal and the unit I wanted. Really appreciate the patience and kindness.

Coquita and Jamie are a wonderful team. Thanks

Jamie helped me out today to open a storage unit and she was very nice and wonderful. Made the process super easy for me and informed me of everything I would owe.

Great service. Easy to navigate the app. Jamie was super helpful.

I’ve been working with the 12th and Denny Public Storage since January 2021, first as durable power of attorney for a friend and now as the executor of her will. The staff have been great, including their extraordinary efforts for two basement water leaks over the years, neither of which were the fault of the facility or staff. My only frustration was that occasionally the staff are out working with clients and not available in the office—but that only happened twice over the three years.

Matthew was extremely helpful in ensuring I was able to access my unit and secure it. He’s a delight, and an asset to your company!

emma made the move in super stress free and easy and was extremely helpful

Great customer service with Emma ,Devon and The one representative (I forgot your name!) that helped when I arrived close to closing to pay my bill. Good choice renting at this location, I’ve had to move with last minute changes, they were helpful and informative.

Update March 2024. Unfortunately , since renting a new unit in the fall of 2023 I have had a very poor experience. Our unit flooded and we were given the option to change to a unit on a different floor, maintaining our same rate. Rate. Now several months later, they are increasing the price $40 per month, which is super predatory and really just a bummer of a way to practice business. I will be working on changing locations.

Davon was extremely helpful. He really went above and beyond

Davon — He has been extremely helpful and always strikes up a wonderful conversation. Every time we come in to get new things done he is so kind about it. Thank you!!

Davon was immensely helpful with my experience here at this Public Storage location. Easily the best team member I’ve had the pleasure in meeting in years. Very understanding and will work with you with care.

Davon was great, super easy to rent and very helpful.

The prices here truly can't be beat but you are absolutely getting what you pay for. The access hours are pretty inconvenient and one of the elevators has been "out of order" for over a month with no indication that it's going to be fixed anytime soon. The one elevator that does work barely works and it feels like you need to pray that it will take you to the floor you want to go to. On top of that the office is frequently empty with nobody on staff even during hours when it should be open. I would highly recommend going somewhere else if you can afford it.

Worst service I've experienced in my 30 years of life. If it's not flooding, it's an elevator broken, BUT all the floor access doors are locked shut. It's always just shy of a major inconvenience. I regret so much that I chose this place to move all my storage into.

So I came across this place via a third party website and I got my 5 by 10 unit for a fantastic price. When I arrived to take a look at the unit and return the lock that they so graciously put on my table and allowed me to use if I needed it. Only to find out that there was an entire corner of my unit that was cut out by a support beam. After inquiring at the front desk why it seems that I'm missing a huge chunk of my unit and asking to look at a regular 5x10, I was informed that my unit may not be a 5 by 10 but the square feet are equal to that of a 5x10. If I wanted to get a regular 5 by 10 with no corners taken out just squared walls my monthly fee would go up by almost $40. Know if in fact my cheap price was because of this cutout corner I feel that I should have been informed of this when I reserved the space but there was nothing mentioned nothing at all. That's insane. It took me a little while to move my things in and I didn't add my own lock because I didn't have anything in the unit. And then one day I received an email saying thanks for choosing public storage for your storage needs you're all moved out. Apparently if they walk by your unit and you don't have a lock on it they just consider you to have moved out and finalize your paperwork and say see you later. On top of that access to your unit stops at 6:00 p.m. Monday through Friday and at 5:00 p.m. Saturday and Sunday what kind of hours are those? And the cherry on top of all of this is that every time I've been there there has only been one cart to take your belongings from your car to your unit. Today I had to wait for over 20 minutes for a cart so I could take my small load to my unit without having to carry each box individually. If the price that I found was not such a fantastic deal I would have moved out of here in a heartbeat.

I do not recommend this storage facility. (It used to be a pretty decent spot to rent from a couple years ago, but it seems to have really taken a turn.) Now there are rarely carts available (just buy more carts!). The hours for access start in the very early morning hours instead of also including evening hours when many people would actually be able to come to their units. One of the elevators has been broken for a week and a half or more, with only one remaining elevator available for use by the entire facility. Or you can try hauling your stuff up/down in the stairwell. And then yesterday we had to help someone who had gotten stuck in the stairwell and even though there are security cameras no one from the office had come to help.

I've been using Public Storage units off and on for over about a decade in different States and because of their excellent services, I don't need to try another storage unit company. Jeff's help today to set up another unit for me was grade A and Public Storage is lucky to have an employee like him.

If you're thinking about renting from this location don't hesitate the staff is incredible especially Jeff he is so knowledgeable and helpful he makes the whole process extremely easy and on top of it he is just a wonderful customer service representative for the company I give him five thumbs up!!!! Kudos to Jeff,give that man a raise! 🙂

Awful. We have unfortunately had to deal with this storage unit off and on for years. They have been consistently terrible. The office is often just closed even during our if they're supposed to be open marked business hours. The phone customer service is virtually useless. They have no way to reach their manager at the facility directly. On top of all that, the customer service both in person and over the phone is less than stellar. Jeff (site Manger) is unpleasant and uninterested in actually attempting to help. If this was a one-off I would definitely not be inclined to leave a review but since this is now many incidences that have all resulted in similar outcomes, we are definitely talking about a feature not a bug.

Coquita at Public Storage exceeded my expectations with her exceptional customer service. Her knowledge, efficiency, and friendly approach made the entire process smooth and stress-free. I'm thoroughly impressed and highly recommend her assistance for anyone looking for storage solutions.

Hope you have no need to move and get into your storage unit anytime after 5pm on the weekends. There’s never any carts and the hours are stupid. This place is awful. If it means access after 6 I would literally go any place else instead of this garbage heap.

Evan was a blessing. Very helpful!

Coquita and Anthony went above and beyond to help our family with our storage locker !

Evan M at the Capitol Hill location was super helpful and made renting the unit quick and easy! Thank you!

Good location, had a great experience here before. Although trying to buy supplies today and it's closed even though website says it's open.

Coquita was the best, made sure I got what I needed and provided the best customer service! Thank you!

The staff here is always nice. The facility is clean. Be ready for abrupt rises in rent after the first few months of storage. Mine went from $130 to $180 in month 5. The access hours are also pretty limited: 6a–6p.

Just like their other locations.

Good service but once you are in they increase the rate 30%+ every year.

Jeff was very helpful. Building and units are kept very clean.

Jeff gave me a tour of the different units so I could see in-person what the layout was like at this location. He answered many of my questions and was very helpful. Great service! Thank you, Jeff!

The gentleman who worked last night was so nice and helpful

Very nice staff remember. Super clean large space for a decent price.

Jonathan solved a complicated problem for my business

My partner and I paid $246.04 on 7/13/2022 to rent a storage unit from Public Storage. The first time she tried to move our things in, the heat was too extreme in the building for her to continue past 15 minutes. The second time, she called me and said she was going to pass out. Her thermometer read over 95 degrees. When I picked her up at the building, she was suffering from heat exhaustion. I explained what happened to the store manager Jeffrey, who assured me he would give me a refund for our unused unit. We cleared out the unit according to his instructions. Weeks passed with no refund. I called in multiple times and was given the runaround ("oh, I have to talk to corporate," "oh, give me your number and someone will call you back"). On August 2, I received a partial refund of $8.50. I continued to call both the store and customer service numbers to explain my situation, and was transferred to different people who hung up on me, told the full refund was processing, and was again asked to give my phone number so they could call me back. Today is October 11. It's now been three months of me calling and begging for the $237.54 that Public Storage scammed out of me. I just spoke to a customer service person who said it looked like every person I'd talked to marked the complaint as resolved with the $8.50 refund. So according to every Public Storage customer service person who lied to me, a 3% refund is the same as "full" and is appropriate compensation when your business is unsafely hot and renders your service impossible to use. I just filed complaints with the Washington Attorney's Office, Better Business Bureau, and Federal Trade Commission. Avoid this scam company at all costs. Urban Storage is right down the street and has been excellent since we moved our stuff over there.

Jonathan had a great customer service!

My boyfriend and I had a great time experience using this Public Storage site. Jeff at the office was very nice and helpful!

This is just a good place. Management is fantastic. Working to help you in everything that you need to move or just more space. I don't like to recommend anything,but I have to admit. This is a good place.thank you Public Storage

I have had great experiences with the staff here, especially with Jeff!

Great place, clean and feels secure. And the manager Jeff is the man!! He was so helpful when I was moving my stuff into my unit!!!

Jonathan was extremely helpful and kind when I was experiencing moving overload….so much appreciated!!!!

Amazing facility topped only by its amazing staff Jeff and Matthew. Thanks to their support I was able to start my successful side projects and operations smoothly!

This is an older building and some of the storage spaces are very tight. It appeared clean on the first floor areas where the storage locker was located. There was also a painting crew on site putting a new coat of white paint.

So pleased with my experience at this Public Storage. Great location. Price was less expensive than others in the area, so it's a bargain. Clean, safe, easy access. Paperwork to open and to close unit was easy and quick. GREAT $1 first month specials, and often discounts online. Jeff and the staff there are just awesome. If I ever need storage again in this area, I will absolutely pick this location. Thanks!!

The manager Jeff Try to help when he can

Great experience. Friendly staff. And very flexible with demands and cooperative.

Matthew was a superstar- he helped greatly during a stressful move, was knowledgeable and gave just excellent customer service.

Easy access, if you can make it there during business hours. Let me tell you something: When I signed the lease on my unit, it was for $109/month. That rate immediately jumped to $129. I had a couple emails with someone in customer service before the thread died and there was no resolution. But I am one of those people without a garage or basement, so I was left with no choice. Prices have been raised twice since then. And now, 13 months since signing this agreement with Public storage, my rate is up to $167. That is a 60% rate hike. Or in other words, 5% a month. Not pleased. Cannot wait to get my stuff out of that place.

Mice chewed thru a bag