Public Storage Self-Storage Units at 1815 12th Ave, Seattle, WA

Awful. We have unfortunately had to deal with this storage unit off and on for years. They have been consistently terrible. The office is often just closed even during our if they're supposed to be open marked business hours. The phone customer service is virtually useless. They have no way to reach their manager at the facility directly. On top of all that, the customer service both in person and over the phone is less than stellar. Jeff (site Manger) is unpleasant and uninterested in actually attempting to help. If this was a one-off I would definitely not be inclined to leave a review but since this is now many incidences that have all resulted in similar outcomes, we are definitely talking about a feature not a bug.

Coquita at Public Storage exceeded my expectations with her exceptional customer service. Her knowledge, efficiency, and friendly approach made the entire process smooth and stress-free. I'm thoroughly impressed and highly recommend her assistance for anyone looking for storage solutions.

Hope you have no need to move and get into your storage unit anytime after 5pm on the weekends. There’s never any carts and the hours are stupid. This place is awful. If it means access after 6 I would literally go any place else instead of this garbage heap.

Evan was a blessing. Very helpful!

Coquita and Anthony went above and beyond to help our family with our storage locker !

Evan M at the Capitol Hill location was super helpful and made renting the unit quick and easy! Thank you!

Good location, had a great experience here before. Although trying to buy supplies today and it's closed even though website says it's open.

Coquita was the best, made sure I got what I needed and provided the best customer service! Thank you!

The staff here is always nice. The facility is clean. Be ready for abrupt rises in rent after the first few months of storage. Mine went from $130 to $180 in month 5. The access hours are also pretty limited: 6a–6p.

Just like their other locations.

Good service but once you are in they increase the rate 30%+ every year.

Jeff was very helpful. Building and units are kept very clean.

Jeff gave me a tour of the different units so I could see in-person what the layout was like at this location. He answered many of my questions and was very helpful. Great service! Thank you, Jeff!

The gentleman who worked last night was so nice and helpful

Very nice staff remember. Super clean large space for a decent price.

Jonathan solved a complicated problem for my business

My partner and I paid $246.04 on 7/13/2022 to rent a storage unit from Public Storage. The first time she tried to move our things in, the heat was too extreme in the building for her to continue past 15 minutes. The second time, she called me and said she was going to pass out. Her thermometer read over 95 degrees. When I picked her up at the building, she was suffering from heat exhaustion. I explained what happened to the store manager Jeffrey, who assured me he would give me a refund for our unused unit. We cleared out the unit according to his instructions. Weeks passed with no refund. I called in multiple times and was given the runaround ("oh, I have to talk to corporate," "oh, give me your number and someone will call you back"). On August 2, I received a partial refund of $8.50. I continued to call both the store and customer service numbers to explain my situation, and was transferred to different people who hung up on me, told the full refund was processing, and was again asked to give my phone number so they could call me back. Today is October 11. It's now been three months of me calling and begging for the $237.54 that Public Storage scammed out of me. I just spoke to a customer service person who said it looked like every person I'd talked to marked the complaint as resolved with the $8.50 refund. So according to every Public Storage customer service person who lied to me, a 3% refund is the same as "full" and is appropriate compensation when your business is unsafely hot and renders your service impossible to use. I just filed complaints with the Washington Attorney's Office, Better Business Bureau, and Federal Trade Commission. Avoid this scam company at all costs. Urban Storage is right down the street and has been excellent since we moved our stuff over there.

Good experience Jonathan is very helpful

Jonathan had a great customer service!

My boyfriend and I had a great time experience using this Public Storage site. Jeff at the office was very nice and helpful!

This is just a good place. Management is fantastic. Working to help you in everything that you need to move or just more space. I don't like to recommend anything,but I have to admit. This is a good place.thank you Public Storage

I have had great experiences with the staff here, especially with Jeff!

Great place, clean and feels secure. And the manager Jeff is the man!! He was so helpful when I was moving my stuff into my unit!!!

Jonathan was extremely helpful and kind when I was experiencing moving overload….so much appreciated!!!!

Amazing facility topped only by its amazing staff Jeff and Matthew. Thanks to their support I was able to start my successful side projects and operations smoothly!

This is an older building and some of the storage spaces are very tight. It appeared clean on the first floor areas where the storage locker was located. There was also a painting crew on site putting a new coat of white paint.

So pleased with my experience at this Public Storage. Great location. Price was less expensive than others in the area, so it's a bargain. Clean, safe, easy access. Paperwork to open and to close unit was easy and quick. GREAT $1 first month specials, and often discounts online. Jeff and the staff there are just awesome. If I ever need storage again in this area, I will absolutely pick this location. Thanks!!

The manager Jeff Try to help when he can

Great experience. Friendly staff. And very flexible with demands and cooperative.

Matthew was a superstar- he helped greatly during a stressful move, was knowledgeable and gave just excellent customer service.

Easy access, if you can make it there during business hours. Let me tell you something: When I signed the lease on my unit, it was for $109/month. That rate immediately jumped to $129. I had a couple emails with someone in customer service before the thread died and there was no resolution. But I am one of those people without a garage or basement, so I was left with no choice. Prices have been raised twice since then. And now, 13 months since signing this agreement with Public storage, my rate is up to $167. That is a 60% rate hike. Or in other words, 5% a month. Not pleased. Cannot wait to get my stuff out of that place.

Mice chewed thru a bag

Shady sales practice. Not upfront about fees, including required insurance and non refundable $40 "administrative fee" that no other storage unit has. I only paid it because I thought I wouldn't need insurance! Lost a customer.

Building is super ruff, thee elevators an gate timing sucks super bad especially if you have more then a couple items . not very great experience

Limited hours, wish it was 24/7, but the service provided is good none the less

Clean and secure place, good parking. Garage is a bit tight for bigger trucks, and I doubt anything bigger than a 20 ft truck would fit.

My directionally challenged self moved into the wrong unit but Matthew was super friendly and helpful when I wanted to switch the unit.

They like to add more chargers when ever they want...

The guy at the front is ok. They could use more room in the back. And they could update there website.

Hours for access to self-storage units has been changed recently, such that users can't access their own units outside of business hours on weekdays. Setting aside or retrieving stored stuff is now a weekend chore, and only before 5 PM besides. Not a great experience.

Went with a friend or was clean and not busy so all in all it was nice

The place is clean and secure. I give them 5 stars. That being said be sure that you come in small trucks (15' or less) because the clearance is only 11'. That means if you come with a 26' uhaul, you won't get in and there is no guaranteed street parking. All in all, I would recommend this place for condos and apartments.

A great, clean storage space with very accommodating staff-- Jeff helps in reducing the stress that comes with moving to a new apartment in a new town!

Read the fine print!!! My $1 first month rent turned out to cost me $54

Nice storage place. Clean, indoor parking, tidy apaces

THIS PARTICULAR PUBLIC STORAGE FACILITY HAS THE BEST CUSTOMER SERVICE ASK FOR RAY, HE WILL TAKE CARE OF YOU.

Eh... They store my stuff. They have a good location. Other than that, I don't have a lot of pluses for this place. Prices are always going up; staff is apathetic about everything.

Our bill has gone up 2.5x in four years. Now I’m trapped on the third floor and the elevator isn’t working, the call box isn’t working and I’ve been on hold for 15 minutes. I guess I just have to use the alarmed fire exit to get out during business hours.

Central and convenient storage location for residents of Capitol Hill.

Wonderful staff (James and Jeffrey, I think?)!!! We had to suddenly change sizes day of move-in, and they were so helpful and accommodating in helping us switch and move all the reservations over.

Jeff and James at this location are extremely helpful with all my storage admin needs.

Both Jeff and Dan were very helpful in getting me set up in a new unit. Thank you very much.

Thank you to James for the help in picking out boxes for my move. From the moment I walked in, I was greeted and made to feel welcome. He actually answered my questions and helped me find the best solution for my needs. Will recommend.

Choose the 12th Ave location, don't bother going to the 13th Ave location. When I went to 13th Ave at 1pm, the doors were locked and no one was at the front desk. I stood at the door and called their phone number. A call center answered and said if I gave them all my info and if a unit was available then an employee would meet me at the desk. I left immediately and went down the road a bit to the 13th Ave location. I am so happy I did because James was sitting at the desk ready to help when I arrived. He explained everything thoroughly and even made sure that we were socially distancing when two other customers attempted to come in. He was very courteous and funny. He did not harm one dog. Choose this location.

I wanted to make a shout out to Navia who works at Public Storage for being just amazing! She was so great to work with. The company I work for had to move some items and she went above and beyond to be help me out with the unit we had rented. PS is lucky to have such a great employee.

JEFF IS AWESOME! HE IS VERY FRIENDLY, VERY PATIENT AND AS A TRUE LOCAL SEATTLEITE, VERY PERAONABLE AND JUST ALL AROUND COOL AF! HE WILL ASSIST YOU WITH EXCEPTIONAL SERVICE AND IF YOU HAVE ANY DOUBTS, QUESTIONS OR CONCERNS, HE IS VERY KNOWLEDGEABLE, THOUGHTFUL AND OVERALL IS SUPER AWESOME! IVE HAD BAD EXPERIENCES WITH SOME PUBLIC STORAGES IN THE PAST BUT TOU CAN'T GO WRONG GOING TO THIS LOCATION AND HAVING JEFF HELP YOU. TELL HIM THAT JAHMAL FROM THE SEATTLE CHILDRENS THEATER SENT YOU! 😉👌🏾

Rio gave 5 star treatment, was very knowledgeable and professional in assisting me with setting up my rental storage space.

Staff is excellent. Very friendly and helped us find a great unit that was easy for us to access.

Jeff is very friendly and helpful. He showed me the unit and was very efficient at getting me setup with the paperwork. The place seems very clean and safe.

Great location with a helpful/friendly staff. Will use again if I ever need storage in Seattle!

Jeff and his team at this Public Storage location are awesome. They’ve been extremely helpful and do everything they can to make the process both in and out as smooth as possible.

Jeff n James are AWESOME

i’d never rented a storage space before today so i came in feeling a little uneasy with several questions. not only did these two gentlemen take time to show me around and immediately make me feel at ease — we vibed like we’d known each other for years and i walked out with a genuine smile on my face. i can’t remember the last time i had a customer service experience this welcoming — comfortable. that’s what’s up. my shoutout goes to RIO and MATTHEW at your capitol hill location. thank you both for keeping it real today and doing what you do so well. see y’all soon. t

Had a fantastic experience with this storage center. The customer service has always been incredible and they’ve helped me every step of the way. I unfortunately lost my keys to my lock and Jeff came over right away to cut my lock!! All I had to do was pay for a new lock! I highly recommend coming to this unit vs anywhere else. They will take care of you and it’s always great knowing your personal belongings are under such good care. :)

Very clean play sand safe

Storing my stuff here is safe and the staff are friendly and helpful

Amazing! All the staff are incredibly friendly and helpful and the moving in and out process couldn't be easier. Never had any troubles or complaints!

A nice clean qlace... Good for storage!

The service in this location is excellent! I don't live in Seattle and had to come to help my brother who was hospitalized, one of my tasks was to move all of his belongings into a storage unit. The man who helped me, Rio, was kind and understanding, helping me chose the best storage solution and how everything worked. When I came back to store, two other gentlemen helped me with all my questions and were also so nice. I'm so thankful for places with this kind of human attention and understanding. It makes a world of difference in stressful times.

A but dirty. Hours of access are really tight and inconvenient. Elevator breaks down often. Employees are mostly very nice.

Helped me out with a move in just before closing. Rio and Jeff were fast and courteous.

Jeff and Rio were cool 😎

Can I access my storage locker on Thanksgiving?

I had a really good experience here. Rio and Jeff are really helpful.

Joe and Rio were both incredibly helpful and understanding when we were moving out of our unit. The place is really well managed and a great location. Highly recommend it!

I am very satisfied! Jeff, the manager was incredibly helpful! Our move into our unit went really smooth even though we had more to move than we had remembered. Whew! Very convenient location too!

Hannah and Rio are amazing. They were both very nice and helpful. Keep up the good work!

Rio’s the man

Rio is awesome and 12th ave is super clean

Place works perfect

Coquita was very help in working with us with are Storage needs

Rio and Jeff were excellent to work with. They were extremely helpful, friendly and professional. I would recommend this storage place for others looking for a central location in downtown Seattle.

Excellent customer service! Shout out to Mathew for making the process of renting a storage unit effortless.

Matthew was extremely helpful with the process of renting a unit. Extremely friendly and informative. Great location and very clean building.

Rio was super helpful and kind, smoothing along my moving process. The storage facility was clean, felt secure. The elevator was rather finicky but hopefully this has been resolved. Thanks!!

Rio! Kutty whatever the industry u always inspire me make!!! They should be so fortunate to have a devoted employee like yourself

It's where I hold my stuff at nice people

Rio was one of the best employees I have encountered and the bathroom's were super clean.

Rio and Jim and joe makes it easy to store. Great place super clean and friendly.

Staff is kind of a**holes. I’ve had them flash the lights to get people to leave 30 minute before close at 530pm... otherwise the facility is great

Simple, easy, high service, and close to home. I stored my items here for 2 m.5 months between apartments. They even helped waive my last month charge since I only used it for 12 hours.

Laora helped me navigate the whole process and made me feel like I really have a friend at Public Storage. :)

The hours are horrible, because of people sleeping there they limit your access instead of hiring a security guard. You have to punch in a lengthy code when using the elevator to load you stuff if you have a second floor space and it’s a tiny elevator. In addition to that if you don’t have the elevator loaded fully in a minutes time the alarm starts buzzing and you have to stop loading and put the code in again. This place is the worst.

We were running behind on our moving day and Joe the office manager stayed past closing to let us finish moving all of our stuff!! He saved the day! Absolutely amazing customer service and above and beyond for staying past closing for us. Thank you, Joe!!!

As a former Registered International Mover, I’ve dealt with many shipping and storage agents, both good and bad. And Laura was one of the most delightful, patient and helpful people I have worked with. Thank you so much for all your help, Laura!

No traffic and easy access

Always friendly and helpful. Facilities very clean and well lighted. Good security measures.

Linda helped me out this weekend with getting a storage unit all set up. She was incredibly helpful and kind!

Joe and Rio were particularly helpful.

Pam and Rio were super helpful!!! Great place to come and super friendly. Pam should be the property manager, she took care of me and made me feel so welcome. I feel great knowing my things will be safe and secure. 10/10 will definitely be coming back in the future!

Trey was informative, friendly, patient, and showed strong storage facility worker skills and dedication. Trey does not like demons. But that’s OK, because the Angels will watch over him on the nights he has to lock up. Five Thumbs Up! (I borrowed three of them from other people - *NOT* dead people! - in case you thought I was borrowing thumbs at the cemetery. That’s creepy.)

Have used Public Storage numerous times through the years and this is the first time I found great employees for this company. Rio and Pam are always incredibly helpful and quite clear about anything you need some information about. I do wish Public Storage could at least have a working AC for the office at this location. Last time I was there it was 85 degrees and it was horribly hot inside so I felt pretty bad they were working on those conditions. Would be great if Public Storage as a company would pay attention to those conditions.

Rio was very helpful. Pam was friendly. Overall, it was a quick and easy process of setting up.

It's fine. It's expensive to store stuff. Do I really need all this stuff?

Good customer service. Attentive. Even recognized me the 2nd time I came to the facility. Ask for Rio.

Rio Rio Need A Promotion

Rio and Joe were incredible in getting me all set up. They were prompt, helpful, and courteous. As a customer, I could not say enough things about the service here. Though the entry code is a bit long, storing your things here is safe and an excellent option.

Staff was very helpful and informative in what I needed. Excellent customer service.

The manager here keeps the property very clean

Rio was so helpful and friendly. Awesome facility , very clean. Really great rates, definitely see Rio and Joe!!!!! They are the best !!!

Rio and leondrae are awesome great place to rent

The manager of the facility has been really helpful and professional. The units are clean and well maintained. This comes from someone who currently has 7 storage units at 4 facilities.

It actually costs more money just to leave with your stuff

Joe was friendly and professional

Justin and Cailon are great people.. they take care of you!

I live in Hawaii and needed to find a temporary storage facility until I could get more time to go through boxes I had in storage at my mothers house after a passing . Now the house is sold hence the urgency. I went online to search for the nearest place and lowest price this property came up. To reserve a unit online was very simple and easy. There was two 5x5 prices and of course I reserved the cheapest. I got a call back from Rio he explained the differences between the two. I changed to the higher priced unit. When I flew in to Seattle I went in to see Rio he made the checkin process easy. I would recommend this property it is clean the staff awesome and of course the price was the best.

Laura provided excellent service. This was my first time renting a storage unit. She was polite and helpful. She showed me several units and explained how Public Storage works. I am pleased with my storage unit and grateful for Laura's patience in showing me how to manage parking, the elevator, the garage type doors and the lock.

So far, I've had a very good experience at this location. Rio and Leandre were really attentive as I was setting up the lease. The property looks really clean and it's well-lit. Other staff members (unfortunately I haven't got their names) have been just as friendly and helpful as Rio and Leandre. My only wish is that the storage access hours were extended during the weekday evenings. Otherwise, so far so good!

Storage places can steal your old dreams and things be ready to always have money to piss away it auction will happen boo

I really enjoy that my stuff is safe here:) Customer service? Not the very best..

Exceptional service from all staff. I would recommend this location based off my personal experience.

Dealing with storage facilities can sometimes be a pain in the butt, but employees like Leondrae, Joe & Rio make the process painless and easy. Kudos to management for hiring good people that are both compassionate & knowledgable.

The people who work here is Amazing

Riq was awesome. He got me my rental unit super fast and he was very knowledgeable. Great customer service!

Nope. Unfortunately, Julian, the person foremost responsible for inspiring all of the glowing 5 star reviews of this location, is no longer working here. I was fortunate enough to be moved in by him on his last day and can accurately say that Julian was exceptionally professional and terrific at his job. Another positive is that the entry code panels for the elevators were all recently replaced. That is where the good part of my review ends. While I did receive one-on-one assistance from the new manager getting my basement level access code to work, which was vital in accomplishing my moving process, this was by random chance and sheer luck that we crossed paths. I appreciate the gesture and acknowledge it. However, there is much to be learned here in terms of customer experience. First, please note that you will pay a steep price that is unreasonable considering the facility is locked down from 6pm to 6am. You will lose 50% of the value per dollar you would be given at other locations. Second, you are expected to place your driver's license at the desk when borrowing a flatbed cart. This may seem standard, but let me explain. You place your card at the desk and retrieve your flatbed of choice, then walk less than 100 feet to the elevator of the facility and proceed to your floor where you then load items on to your cart and place them in your vehicle before leaving. There is no back entrance through which this cart can be taken off premises. You are expected to leave your card on file with them to walk 100 feet or less and come back. That makes no sense. I do not have a vehicle. The manifest of my unit clearly stated that I had three 55 gallon totes and some boxes inside. I placed my driver's license at the desk, borrowed a cart, and utilized the resources I had access to - given my unique situation - to transport two of these totes to my residence. I returned the cart to the new manager after the first of these three trips and not a word was said about not taking carts off site. The same was true for the second trip I took. Only on the third trip was I accosted and told that I could not take the cart anywhere other than into the building. There are no signs posted to this effect and in the Terms and Conditions I could find no mention of this claim. I had to move the tote somehow, so I scrambled and did what I had to do to solve the problem. This resulted in the wheels of the small cart that I personally owned exploding from the weight of the load; the complications of which extended my move out process of the storage unit by an entire extra day. I understand that during a probationary period of any new job, people can get jumpy and overly cautious to try and avoid anything that might jeopardize their new position. Decisions can often be made with heightened bureaucracy when the stress of added responsibilities gets piled on in a stress load of "too much, too fast." But even in that context, given that this is a new manager that does appear a bit freaked out by the magnitude of the task before him, it is still an indefensible position to take. Here is a very simplified lesson of how that policy works: A customer places a driver's license on file at the desk to insure the return of the equipment. That's it. It has nothing to do with where they can take it once borrowed. For the sake of contrast, when Julian discussed borrowing carts, he said that I had to make sure to return it to get my driver's license back. That was all he said. No "only on the property", nothing. Also worthy of note, during Julian's time there was a plethora of carts available. Now there are only between two or three, with each cart being visually distinct to permit immediate visual confirmation of inventory. In this new regime, if you do not have a car, you are screwed. Completely. I will not be a customer of this location again directly because of the current manager's handling of my affairs resulting in destruction of my personal property.

Very convenient location. Great and friendly personal. Charmaine made the whole signing paper experience really fast and easy.

The staff is incredibly unprofessional and the place is filthy. I am proud they hire adults with behavioral disabilities at this location: the one employee, who I believe is on the spectrum and looks like Taystee from OINB is hilarious as she cusses down the hallway and talks poorly of the people who rent storage spaces there. It’s super funny.

Julian was great! The staff was all great. Straight forward and nice.

I had a wonderful experience with Public Storage, especially during move out. Julian helped me all day long getting things packed properly and ensuring I had everything I needed so that moving out was a breeze. I would highly recommend using this Public Storage facility. Thanks Julian!!

I got looked in

I had to get my stuff in storage pretty quickly as I got caught in major traffic from Everret to Seattle. Thankfully, Julian was very helpful by staying later in order for me to get my items in storage. He was kind, curtious and most of all patient! Thank you Julian for going the extra mile! I would have given five stars, if the public storage at this location had better hours to get in and out. I've never heard of having to pay so much for storage, but not having access to your stuff at the time you need it. The hours of operation makes it difficult to get your stuff in or out, if your schedule doesn't match theirs. It makes arranging returning a Uhaul on time and coordinating putting in your items much more stressful. I do appreciate the staff's kindness and helpfulness considering the circumstances.

Putting our home of 35+ years up for sale and packing to move have made for a very stressful time. I was quite anxious about finding a clean, safe, accessible storage unit. As soon as my husband and I walked into Public Storage on 12th Avenue, Julian's greeting put me at ease. Julian was friendly, gracious, helpful, professional, patient and knowledgeable. (This is not hyperbole.) He walked us smoothly through the entire process. I was also impressed with how he politely acknowledged other customers as they came in the office and waited to be served. I am so grateful for his help. He truly made my day! And the facility is quite clean and just what we needed. The entire experience was a relief!

Had the easiest moving/storage experience ever thanks to Julian and the team at the 12th Ave Public Storage location! Julian was extremely professional, helpful, and kind. In the midst of the stress of moving, it really was so nice to be taken care of so well. Thank you!

Julian and Cody were awesome! They we're quick and everything went smoothly. Would recommend!

I worked with Julian to get a small storage lock-up. He was really quick, efficient, and easy to work with. Great location if you’re looking for a storage unit!

Julian was very helpful and informative. Made my transition to Seattle very easy

Joyce was terrific- updated my unit and was super helpful.

Laura did a great job and was very helpful!

Julien is very professional and personable. He was thorough and helpful, and a delight to interact with.

Okay!

Cody was awesome, very helpful and informative! Excellent customer service.

Too expensive, they kept raising their rates

Very easy for someone who has never rented a storage unit before. Helpful & friendly (especially Cody!) :)

Zack and Julian were super helpful in getting me set up with my rental!

Nice people working at this location. Really like the service, they should be open 24 hours a day. But whatever. They lose a star for that. Edit: since originally writing my post about this establishment, they have scaled back their hours, their employees have become more disgruntled, and less helpful. And I'm pretty sure there is people living in the hallsways as well as other customers telling me their lockers have been broken into. This place fails at a level that is outstanding for a business operating on Capitol Hill. Their "theater security" is just that, nothing more. If you plan on keeping valuables here, insure they are heavily protected, because this place is much like a fully functional ghetto. Nothing is safe, nor secure. SMH 🤔

Julian Zack was a super efficient and helpful sales person. He showed me several units until I found what I needed. Facility was clean and safe.

No longer can accommodate after hours access due to a homeless problem. My monthly rent for parking went from $200 to $225 after a few months. Only problem I had with the place. It's storage, does it adequately.

I was here helping a friend put some things into their storage unit. Plenty of parking and was surprised how many spaces they have since it's right in the heart of Cap Hill. The place was clean and looks well kept. I would use this location if I had storage needs and lived in that area of town.

I'm a stager. Storage units are the positive and negative of my business. I am here to give a shout-out to Julian...He brings a professional, positive, and caring attitude to me and my movers. He is the person I seek out for any problems that my arise. He is also a delightful person and I wish there were many more of him!!!!!!!!

Great service, Julian was helpful, knowledgeable and made us feel very welcome to the facility.

Zac and Rachel were very friendly and helpful when I signed up for a storage unit today. Fingers crossed for as positive an experience going forward!

Big shout out to Cody the manager at this location. Me and my husband have had a storage unit here for about a year now. If you want exceptional customer service this is the place to go. Cody is always polite and professional when it comes to customer service! He really goes above and beyond for his clients. I have already recommended a couple friends to rent at this location. We only were suppose to have the space for a few months but his service and dedication to his customers has probably kept me here longer than I intended. Thanks again Cody!

No one enjoys the actual process of moving but Julian and the staff at this location made the process so much more manageable with there amazing service and facilities. They really went above and beyond what was expected and made my moving nightmare into a success; I would have lost about 33% of my personal belongings if it wasn’t for this team’s dedication in staying behind and throwing in a helping hand. So from the bottom of my heart, thank you and I’ll see you when I return from Brussels.

I'd give it a 5 but the hours of operation are so inconvenient it should be a crime. Honestly, 5pm on a weekend and 6pm on other days? I suppose going to storage and having a day job are considered mutually exclusive? Why not shut down from 3-5 and stay open until 9p?

Conveniently located and great support from the staff. Coquita and Anthony were professional, helpful and friendly. I arrived right before close, but they took the time to get me set up and answer all my questions.

Chad helped us rent a new storage unit today. He was incredibly knowledgeable and very very helpful. This facility is well-maintained and well operated. Hard to believe that a storage facility experience could be really fun, but it was

Very good service. Coquita was very nice and thorough and the staff even helped me with a broken lock issue! Happy to use their facilities.

We have a storage unit at this property, the property manager that I speak with is Coquita, she has been instrumental in finding the right unit for us. We moved from Bolt storage, because of location but most importantly the customer service. When we come to our storage here we feel welcomed by the staff but most importantly Coquita, at the other storage we felt like we we're bothering them every time we went there. They felt like they had better things to do then to answer our questions. But here Coquita saved me about $20.00 a month and has a great personality and is very helpful every time we have a question.

Coquita was amazing. Please give her a raise. Great customer service and energy.

If you have to choose between the two Capitol Hill, Seattle locations, you should go with 1815 12th Ave for one good reason: Its manager, Coquita. She delivers professionalism with a smile, and responded to my inquiries exceeding my every expectation. I have rented a number of storage units over the years, and this was by far my best experience.

Very satisfactory and efficient service; place is clean and well-maintained. Thanks to Coquita for her help.

After my auto-payment did not go through, I called the toll-free number and went to my storage location near Highline for assistance three times. Both falsely told me it was because I had insufficient funds. Equipped with my bank statement, I tried for help again at a location closer to where I live. Luckily I met Coquita who was able to help me with competence and followed-up. Thank you Coquita!

Staff here are super friendly and knowledgeable. Great experience all around

Today we went drop off some of our property in our storage unit. We got there a few minutes before closing time,as we we entering the elevator we we met one of the staff exiting the elevator. He said abruptly we close at 5, you have two minutes. I explained we were just dropping of two items and it would not take long. When we came back down he told us that next time we have to be out of the building by 5...he was quite rude and obviously irritated. I manage a business and never have I treated any of my customers like this. First you never tell a customer that comes into your business within normal operating hours They have two minutes to be done. Second, when they leave you don't treat them like an inconvenience...last time I checked we pay to be able to access our property within normal hours of operation. If I arrive before they close then I expect to conduct my business without being harassed by an inpatient staff member... specially since I did go as quickly as I could. Thanks for nothing...

coquita and cody are pretty legit. Theyre super cool and chill

Great courteous customer service. Cody was a big help.

The check in process was very smooth and the staff are very friendly. Bob even stayed a little bit late so that I could get access to the dolly carts after the office had closed. Overall, I would highly recommend this place!

Coquita did a great job on helping me finding a suitable storage!

Handy when you need it. they keep the place clean and I generally trust the other tenants

Buen servicio y buena vigilancia

I stopped by the office to buy more boxes since I I was moving, and was politely assisted by the store manager Cody, who was wonderful at getting everything processed. He even held the doors open for me like a true gentleman and is quite amazing! Thank you!!!!!!

Cody, the site manager is great. He was very helpful, cooperative and professional. If I had to rent public storage in Seattle, I would never go anywhere else other than Cody's. He is also a very friendly guy. Kudos Cody!!!

Friendly staff and very secure

Moved to Seattle for a job with my husband. Ended up getting set back looking for an apartment so we needed a storage unit fast that day. Upon arrival, we met Coquita, at the front desk. She was beyond helpful, knowledgeable, and cheerful. It helped us a lot being in such a stressful time crunch situation. Storage lockers are clean and smell surprisingly nice, so that's a plus as well!

This place is just awesome to store your things. I liked it, great, a lot of spots. Great position and place in the city also.

Secure and in a good location.

After a small miscommunication with another employee, Cody was able to make it work. I appreciated the extra effort, and would use this location again.

Cody was highly knowledgeable and accurate with information I needed, effortless and humble. Thank You for having staff like Cody to make operations run smooth for customers. #PublicStorageAppreciation #5StarStaff

Cody was superb! He got me right into the right unit. Bob was really friendly and just learning the ropes, but great customer service.

Truly a wonderful staff. They are beyond helpful and ensure you get the best deals! Experience overall has been magnificent!

Great location! Cody, the manager, was super friendly and helpful!

Clean, friendly, secure, and reasonably priced. Cody has always been friendly and helpful.

Anthony was a great help funny guy too! Friendly as well!

Babes and Cody are very helpful, we got a nice treat from them. Its a really amazing place with amazing employees.

Everyone at the Public Storage on 12th Ave in Capitol Hill has been terrific! Cody, Dodie and the whole staff have been super helpful. Thanks everyone!

Coquita is the best she helped my famliy get the best storage thanks coquita your the best!!!

Great customer service, thanks Cody!!!

Staff is great, we rented for a few months while our kitchen was being remodeled. Cody is just the sweetest guy thanks again for all the superb service.

Coquita was friendly and helpful. She rocks!

Outstanding staff only need a space for less than a month Cody and Dodie made it a breeze. Exceptional service, and has great security too thank you!

I had to downsize from a 1200sf home to a 450sf studio...not an easy task. Public Storage easily has the best rates and introductory specials. But what places them and this location specifically above the rest is the employees. Every experience went perfectly. From move-in day to my final move-out day. Thank you for all your help! Give your employees raises! They deserve it!

My sister is in the process of buying a Condo. I helped her get a storage unit here at this location, Cody was the manager who helped us get signed up. He was professional, courteous, and super nice! Everything was smooth and fast. Thanks again, definitely recommend this place to anyone in need of storage. Thanks again Cody

these guys are super helpful.

Cody rocks. Great service. My business is up to three units here and we are so well taken care of!!!!!

I have been in customer service for 10 years now and it's not that I look for great service when I go to restaurants or stores , I expect it and even praise it. From the moment you walk in public storage on 12th ave till you walk out your are treated with the most professional and up most respect. I regularly go and Dodie and Cody remember me and are so caring , but not only with me I notice they are like that with every customer which is amazing and puts the biggest smile on my face. Great work guys keep it up!!!!!

Cody and Dodie Yay, I am completely out of my storage unit yeah! Only two years and 8k later... Haha lesson learned, will miss you guys and your kindness :) Thank you for all the support and the reminder calls! Best always xoxo Tamara

The storage facility has great access, super convenient and staff are friendly. We have always been treated well.

Super helpful and knowledgeable ladies! Loved working with dodie and Michelle through the whole process! It was nice that Michelle offered for us to buy packing supplies... But we already had what we needed! We've actually rented here before and came back because of the great customer service! Love this place!

Cody and Dodie have been extremely helpful and courteous in dealing with their clientele. Their quick response in handling various situations that crop up is exemplary and greatly appreciated. It makes for a warm welcome to their location. Thank you for all your help in the past.

Brian was friendly attentive and helpful as soon as I walked in the door and wanted help!

Thank you for the easy renting experience!

I am new from another state and was weary of where I was going to put my belongings in storage, but Cody, Sami, and Dodi made it very easy. The establishment was always clean and they were professional but easy to talk too. They made me feel at ease so my previous fears were resolved, also the security it top notch. So coming from Texas I'm used to the streets being wide and less compact but when you enter the Public Storage it makes you forget that there is any difference. They have four floors and unbelievable different spaces. I don't know how to express all my thanks about all the help I got from Cody, because he manages his people very well and his storage unit.

I came in a couple times to get boxes for my move out of town and was helped by Cody. He was very friendly, helpful and pleasant. He answered my questions and was super nice. I am pleased with my experiences there and the customer service. Cody is great!

Great experience moving in. they were having trouble with the computer system, and called me ahead of time to warn me this may be an issue on my move in day. I really appreciated the extra effort. Everything was fine by the time i got there. Lots of parking and carts to move my things into the locker. Staff was friendly and had a great customer service attitude.

Here you'll find the most kindest people who are able to help you and assist you. I am grateful that I have a storage at this location. I don't think there's any other public storages out there that has as much great customer service as here. The workers there like Cody and Dodie have always been sweet in demonstrating good customer service.

Been renting a space here at this locations for years. I've noticed lately the management at this particular location has improved so much in the past year! The staff is always nice and friendly. A big thanks too Cody the property manager and the other staff too. If you want good service and good people I recommend Public Storage on 12th Ave Capitol Hill.

Nice

I typically don't write reviews often. However, this location is beyond exceptional. I stored some equipment there during my stay before I moved to NV. Now on the surface this place may just appear as a storage facility. What separates this place from all others in the greater Seattle area is their staff as well as how clean the property is kept. Unlike other storage facilities in the area you really get the feeling that the staff here care and protect your stored belongings. There is an employee there named Cody, if i'm not mistaken. Cody has probably one of the best personalities and attitudes i've ever came across. In this day and age good customer service is hard to come by. Cody though is a rare bread and goes far beyond what im sure his job requires. As far as the facility goes there is a gate in the front that requires an entry code. Once you get in there is another code to use the elevator in order to get to the floor that your belongings are on. Then of course the lock on your unit. The security at this place rivals that of Fort Knox and i'm not even kidding. If you have very expensive equipment or belongings this would be the only facility I would recommend. I mean, when you add the "one of a kind" customer service plus the security the facility possesses you would be nearly insane not to use this storage facility. That's just my opinion at least. Thank you Public Storage and thank you Cody! You guys made it a pleasure to store my stuff. I just wish the staff at this location was at the one i'm using now. Again thank you!!!!!!!

Omg Sami and Dodie are the most amazing storage people ever. They were so helpful . I would tell everyone to go visit 12 th Ave storage .

Thanks Michelle and Lo, Friendly, courteous and the fastest service ever!

awesome and friendly employees! Cody, Dodie and Sami are the best!

I just live up the street from PS, I purchase packing supplies from this location all the time! A really nice gentleman helped me today named Cody

Very friendly, welcoming & quick experience! Thank you for making everything easy and having everything ready for me. Made me feel special!

I come into this store fairly frequently to buy boxes to ship items. Every time I come in i'm greeted by Sami and Dodie. Though I am just getting boxes and some packing peanuts we always end up having conversations, like we are neighbors! Great customers service, no matter what you are looking for.

I've had a great experience at the PS unit. Everyone has been soooo helpful and always very friendly. The staff has really gone out of their way to be of help in so many ways! I really appreciate all that they have done and highly recommend this location to anyone looking for a unit!

Great management that has the customer's interest at the top of their list. Highly recommend this location. We only needed the storage unit for one month and we had no issues with discontinuing the rental agreement after the 30 days and no additional cancellation fees, etc.

Cody helped us out today. He was super nice and calm. The process was super easy. Some waiting around for paperwork but for a completely reasonable amount of time. We walked in, looked at it, signed up, paid and were filling it up in no time at all. Highly recommend.

I enjoyed my experience at Public Storage because of who went above and beyond my expectations to ensure excellent customer service. I would really like to thank the manager Cody for all of his help when I purchased large moving boxes and other supplies. He was very knowledgeable about all of the different options of useful materials to help with my move and he also provided his help getting the large boxes to my vehicle. Moving is so stressful and his friendly out-going personality put my mind at ease. Thank you Cody!

Amazing service! I have been meaning to write this for a few weeks but have been having some issues navigating the site. That being said, I came in to buy a few boxes and left with everything else I needed (i.e. tape, bubble wrap, etc) and to be quite honest, even though the prices were a little higher than I would have liked, I only bought them because of the excellent service from Sami and Dodie! Both were extremely helpful and funny!

The facility is relatively clean, with a good location. Complaints: 1) Just a few months into renting a unit here, they abruptly raised my rent by $15. 2) Staff is friendly but doesn't really seem to have a handle on great service. The line in the office can be long and very slow. I've been waiting in this line and seen the staff allow someone to come in and aggressively cut to the front of the line. 3) I've gone to my unit and seen other customers with a ton of stuff pulled out of their storage unit, completely blocking the hallway, while the people sit next to the pile of stuff in lounge chairs smoking cigarettes (obviously you're not supposed to smoke inside the facility.) You may not want your stuff to not be bathed in cigarette smoke and at increased risk of catching fire due to the negligence of other customers and inattentive staff. 4) Elevators are sometimes wonky. One staff member told me that the elevators can break if someone holds the door open too long, which seems like a pretty big problem for an elevator in a storage unit.

Great service. Dodie is great at getting everything set up and helping you out.

Sammy proved to be incredibly helpful and easy to communicate with. She made registering for a storage unit a breeze and answered every single question easily and cheerfully. This young lady deserves a raise because of how well she treats her customers and knows her products and services, not to mention her ability to work efficiently, saving time for everyone. I look forward to seeing Sammy every time I visit Public Storage because she never fails to offer help if needed and make me smile!