Some of Our Top-Tier
Security Features
-
Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
Find Storage Near You
- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
- Trusted nationwide since 1972
- Convenient Access hours
Public Storage Self-Storage Units at 1815 12th Ave, Seattle, WA
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
-
Unit Size5'x5'Online price$ 44/mo
Unit Size5'x5'Online only price$ 44/mo
Small 5'x5'- Ground Floor
- Inside Unit, Swing Door
- Locker
$ 44 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x5'Online price$ 46/mo
Unit Size5'x5'Online only price$ 46/mo
Small 5'x5'- Elevator access
- Inside Unit, Swing Door
$ 46 /moBest Price Label+ one-time $29 admin fee
-
Convenient Locations -
Budget-Friendly -
Advanced Security Features
-
Unit Size5'x5'Online price$ 51/mo
Unit Size5'x5'Online only price$ 51/mo
Small 5'x5'- Elevator access
- Inside Unit, Rollup Door
$ 51 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x5'Online price$ 52/mo
Unit Size5'x5'Online only price$ 52/mo
Small 5'x5'- Elevator access
- Inside Unit, Swing Door
- Near Door or Elevator
$ 52 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x5'Online price$ 53/mo
Unit Size5'x5'Online only price$ 53/mo
Small 5'x5'- Elevator access
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 53 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x5'Online price$ 63/mo
Unit Size5'x5'Online only price$ 63/mo
Small 5'x5'- Ground Floor
- Inside Unit, Rollup Door
$ 63 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x5'Online price$ 64/mo
Unit Size5'x5'Online only price$ 64/mo
Small 5'x5'- Ground Floor
- Inside Unit, Swing Door
$ 64 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x8'Online price$ 75/mo
Unit Size5'x8'Online only price$ 75/mo
Small 5'x8'- Elevator access
- Inside Unit, Swing Door
$ 75 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x10'Online price$ 77/mo
Unit Size5'x10'Online only price$ 77/mo
Small 5'x10'- Elevator access
- Inside Unit, Rollup Door
$ 77 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x10'Online price$ 89/mo
Unit Size5'x10'Online only price$ 89/mo
Small 5'x10'- Elevator access
- Inside Unit, Swing Door
- Near Door or Elevator
$ 89 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x10'Online price$ 96/mo
Unit Size5'x10'Online only price$ 96/mo
Small 5'x10'- Elevator access
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 96 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x15'Online price$ 98/mo
Unit Size5'x15'Online only price$ 98/mo
Medium 5'x15'- Elevator access
- Inside Unit, Swing Door
$ 98 /moBest Price Label+ one-time $29 admin fee
-
Unit Size10'x5'Online price$ 107/mo
Unit Size10'x5'Online only price$ 107/mo
Small 10'x5'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 107 /moBest Price Label+ one-time $29 admin fee
-
Unit Size5'x15'Online price$ 125/mo
Unit Size5'x15'Online only price$ 125/mo
Medium 5'x15'- Elevator access
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 125 /moBest Price Label+ one-time $29 admin fee
-
Unit Size8'x10'Online price$ 127/mo
Unit Size8'x10'Online only price$ 127/mo
Medium 8'x10'- Elevator access
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 127 /moBest Price Label+ one-time $29 admin fee
-
Unit Size10'x10'Online price$ 131/mo
Unit Size10'x10'Online only price$ 131/moMedium 10'x10'- Elevator access
- Inside Unit, Rollup Door
$ 131 /moBest Price Label+ one-time $29 admin feeHurry! -
Unit Size10'x10'Online price$ 155/mo
Unit Size10'x10'Online only price$ 155/mo
Medium 10'x10'- Elevator access
- Inside Unit, Swing Door
- Near Door or Elevator
$ 155 /moBest Price Label+ one-time $29 admin fee
-
Unit Size10'x10'Online price$ 164/mo
Unit Size10'x10'Online only price$ 164/mo
Medium 10'x10'- Elevator access
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 164 /moBest Price Label+ one-time $29 admin fee
-
Unit Size10'x15'Online price$ 224/mo
Unit Size10'x15'Online only price$ 224/mo
Large 10'x15'- Elevator access
- Inside Unit, Rollup Door
$ 224 /moBest Price Label+ one-time $29 admin fee
-
Unit Size10'x15'Online price$ 256/mo
Unit Size10'x15'Online only price$ 256/moLarge 10'x15'- Elevator access
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 256 /moBest Price Label+ one-time $29 admin fee1 unit left! -
Unit Size10'x15'Online price$ 289/mo
Unit Size10'x15'Online only price$ 289/mo
Large 10'x15'- Elevator access
- Inside Unit, Swing Door
- Near Door or Elevator
$ 289 /moBest Price Label+ one-time $29 admin fee
-
Unit Size10'x15'Online price$ 309/mo
Unit Size10'x15'Online only price$ 309/mo
Large 10'x15'- Ground Floor
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 309 /moBest Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
What can you expect from the
most trusted name in self-storage?
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Capitol Hill Storage Units Near I-5
Capitol Hill Public Storage, open 7 days a week, provides local customers with a huge selection of self storage rentals in the area northeast of downtown Seattle.
At this facility – located on 12th Avenue between Denny Way and Howell Street, less than one mile east from Interstate 5 – indoor storage units come in a variety of different sizes.
One block away from one of the area's most popular parks, Cal Anderson Park, let a 5x10 storage unit at this location hang on to athletic gear, running shoes, blankets, backpacks and more for days spent strolling the grounds, playing on the sports fields or just relaxing by the reflecting pool.
Families living in apartments or duplexes near Lowell Elementary School can free up some space at home with the help of a 10x10 storage unit, which is big enough to accommodate a sofa and a spare mattress or a few bikes, skis, snowboards and other seasonal items.
Madison Valley residents can use a 10x20 storage unit when looking for somewhere nearby to store large furniture items, household appliances and boxes of clothes during a local move.
There are covered parking spaces and uncovered parking spaces for vehicle storage and the manager of this property lives on site.
Swing by the rental office to pick up moving boxes, packing peanuts, bubble wrap and other packing supplies.
A popular area for singles, young professionals and young families, Capitol Hill is known for its trendy shops, boutiques, eateries and a vibrant nightlife scene, all less than two miles from downtown Seattle. Never short on things to do, but sometimes a bit short on space, local residents and businesses know when they need to find cheap storage units, this Public Storage in Capitol Hill is the place to go.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Self Storage FAQs
Self-storage prices vary by location, unit size, features, and availability. Smaller units typically cost less than larger ones, and indoor and climate-controlled units may be priced differently than standard units. Public Storage offers month-to-month rentals, so you only pay for the time you need.
Specials vary by location and unit type, so checking current rates and promotions in your area is the best way to find the most up-to-date offers.
Start by taking inventory of what you plan to store and how often you'll need to access it. A small 5x5 unit often fits boxes or small household items, while medium sizes like 10x10 work well for multiple rooms' worth of belongings. Larger units, such as 10x20 or 10x30, are designed for bigger items or business needs.
Indoor Storage Units: Located inside a building with hallway access.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.
Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.
Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.
RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.
Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.
Features and availability vary by facility.
Climate-controlled storage helps maintain more consistent temperature and humidity levels inside the unit. It's commonly used for items like books, fabrics, electronics, or other belongings that can react to extreme heat, cold, or humidity. Climate-controlled storage is available at many—but not all—locations, so availability depends on the facility.
Drive-up access refers to a ground-level storage unit that you can pull your vehicle right up to. This makes loading and unloading quicker because you don't need to use hallways, elevators, or stairs. It's often chosen for storing larger items or boxes you'll want to move in and out easily.
Some storage facilities offer 24/7 access as an added feature, while others provide extended access hours. Availability varies by property, so it's best to check your location's access hours when renting a unit.
Common security features include:
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Features can vary widely by location, so reviewing your facility's offerings is recommended.
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase
Features can vary widely by location, so reviewing your facility's offerings is recommended.
Convenience depends on your needs, but many renters prefer:
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options
Public Storage maintains facilities with routine property checks, regular cleaning of common areas, and ongoing pest-control efforts. We also provide clean, well-kept hallways and entry points, and staff monitor the property throughout the week.
Reviews
The manager is very very helpful.
Many Thanks!!
Jeanette is super helpful and nice. Always pleasant to talk to and great customer service!
The time came for us to move out of our unit and Jeanette was extremely helpful and kind during the whole experience. She was also attentive and available for needs while I was renting which made a very nice experience. She was the best part!
I highly recommend this location. Jeannette was kind and understanding throughout the entire process. She made thoughtful recommendations and guided me step by step, making renting my storage unit easy and stress-free. I truly appreciated her help and professionalism!
Today I got a storage and Janette helped me and she was very nice and helpful in every question I asked she new the answer thank you so much Janette she is great
Thanks for the help Jeanette
Amazing person bless her heart you guys are looking to have her
Jeanette rocks. Amazing customer service. Thank you for all you do.
Good facility, prices, and service. Jeanette made the experience easy and pleasant.
I had a great time working with Jeanette to rent a unit. She's friendly and efficient, with none of the delay and hard-sell I found at other companies. I'm very happy to have found this location!
Jeanette is super helpful, she shows me around and explains everything.
Excellent customer service! Shout out to Jeanette for making the process of renting a storage unit effortless.
Jeanette is such a lovely person to work with, so friendly and helpful, and goes above and beyond taking care of the place!!
Fantastic service, helpful in answering any and all questions. Thank you so much Jenette
Jeanette rocks, made it painless to rent a unit!
Jeanette was the best !!!! She helped me move in smoothly, quickly and showed me the best way to get around the storage facility and where to find the carts. There were a lot of other people coming in during my time with her in the office and she always remained so bubbly and upbeat and kind with all of us. I love Public Storage !!!! I swear they have the nicest employees at any storage facility I have been to !!!
Leasing manager was very friendly and helpful in finding me a space that met my needs and budget
Jeanette was an absolutely dream after we'd had a bad experience at another location. She was polite, friendly, gave us a through tour and made us feel reassured about the security of the space. She even sent us to another location when we found a better deal that matched our needs. Thank you so much Jeanette!!
JEANETTE was so awesome. Thank you so much.
A+
Jeanette was SO helpful! She went “above and beyond” to make sure my move out was painless and seamless!
Let me just tell you that, while this location has had ups and downs over the years, the new management is EXCELLENT.
Jeanette is an absolute joy to work with. I initially had some challenges with getting my account started online and customer service had schedule me an appt for the next day instead. Ok, fine, no big deal.
About 15 minutes later, I get a call from Jeanette and she offered that I could come by today and get everything set up. She's incredibly pleasant on the phone and even more so in person - something that you are hard pressed to find in customer service.
Upon arrival, Jeanette walked me through my options to meet my needs. She walked me through both units allowing me to make an informed decision. She discussed all the building information I would need and then walked me through the process of getting everything set up for my new unit.
Jeanette is a STAR and Public Storage is lucky to have her on their team. I'm extremely happy to know that such a wonderful person is in charge of that location and look forward to running into her when I am on-site.
Thanks, Jeanette!!!!
Jeannette was awesome! She got us a great rate on a unit just the right size for our needs. I highly recommend her for your storage needs.
This review is for Jeanette, the facility manager. She reached out to help resolve a payment issue and went above and beyond by proactively clarifying other concerns I had. She handled everything with professionalism and represents the company exceptionally well.
Public Storage is lucky to have her—especially given that some of the company’s broader business practices feel questionable, if not unethical.
Stopped by and got great service. Jeanette was very helpful and helped me get a really good storage unit !!! Must go
I’ve had a unit here since 2023 and it has been a good experience. I recently had some questions and concerns regarding my account and Jeanette helped me get clarification and a resolution. Her service and attitude really made my day.
Jeanette is the kindest and most professional storage facility manager I've ever met! We originally tried to rent a 10x20 foot unit for our business, but she showed us the 15x15 and the 10x15 and we ended up going with the 10x15, which saved us about $50/month. Jeanette has a great sense of what size unit you'll really need when renting, and she made the signup process as smooth as can be. She also seems to make friends with all of the tenants in the building and goes out of her way to make them feel comfortable. Will definitely be using this facility again if I ever need a personal unit!
Jeanette was so wonderful! She was super helpful and transparent throughout the process of finding a unit that fit our needs. Thank you!!
I rented space in Cap Hill area and Jeanette was very helpful , I really liked the service and she was very helpful and gave honest reviews about the space and storage quality
Location is very convenient for anyone living in Capitol Hill and with excellent rental rates. The building is secure and kept very clean.
Jeanette’s customer service is excellent!
Jeanette is simply the best! She is so approachable, and solution focused, thank you Jeanette, you are an asset to Public Storage!
Jeanette is a great manager. Always available and easy to work with. Very helpful.
I've been renting here for some time and recently stopped in to downsize my unit. Jeanette was extremely helpful and was able to assist me in a friendly and efficient manner. Thank you for the excellent service!
An incredibly smooth process getting a unit! Jeanette made the experience easy and is so personable. You can tell she cares about her customers. Would absolutely recommend and will come back to the 12 Ave location in the future!
Excellent service. They worked with me from out of state to coordinate what I needed for my move. The facility is clean, organized, and secure.
Jeanette is the best! Highly recommend this location!
Jeanette was so wonderful and so helpful! It was so immediately evident how she wanted to make sure we got the best unit for our needs while also making it clear all the efforts she goes through to make sure our things will be safe. If she isn’t already, she should absolutely be the manager. Jeanette rocks!
Jeanette was very kind and helpful.
Jeanette gave us a tour of the space and her insights made us feel safe in choosing this place. Would recommend! Great customer service.
UPDATED REVIEW -
This is an updated review based on my recent experience that I have posted in the older review.
I got a call from their new staff member - Jeanette last week. She mentioned that she is new and apologized on the behalf of public storage for the inconvenience caused earlier and helped me resolve my lost key issue very quick and as a goodwill gesture - they didn’t charge me. She is extremely sweet and helpful. I hope she stays here for long before they change the staff again. Thanks to her, got my issue resolved.
Old Review -
I’ve been renting here since 2021 and, until late 2024, my experience was consistently smooth. Unfortunately, in the winter of 2024 my unit was broken into during office hours and several items were stolen. At the time, there was no one in the office to assist me, and reaching anyone by phone felt like an ordeal.
When I finally got through, the staff were polite and tried to help, but communication was difficult and drawn out. More recently, I’ve left multiple voicemail messages asking for assistance with my lost keys, and despite promises to call back, I’ve heard nothing. I’ve also received conflicting information and no apology for these recurring lapses in service.
It’s disappointing to see such unprofessional behavior from a company I’ve supported for years. I hope management will improve their responsiveness, provide accurate information, and take responsibility for the security and service their customers deserve.
I just finished the process of getting my second unit through public storage and Jeanette was there to help me every step of the way! She made the entire experience completely painless and even fun. 10/10
Jeanette was great! Helped me when I was in a pinch.
I had just signed up and it was my first time in and I promptly got lost. Jeanette was there and could tell that I needed some help. Graciously, she oriented me to the elevators, walked me to my unit, explained some key points, and walked me back to the first floor. She was a delight and a savior. Thanks, Jeanette!
Ryan was so incredibly helpful, attentive, and kind. So glad we came to this location!!
Jeanette was great, helped me find the right unit at a good price.
Kaitlyn rocks!! Super helpful and friendly
Katlyn made the process of getting a storage unit easy and smooth she’s very professional and very nice
Kaitlyn was awesome thanks a lot
Katlyn was very helpful and fast. Great service!
Have been a customer here for years, and find the location very convenient. I do wish they were open a bit later though. Really appreciated Blair’s help yesterday, which ensured I was able to leave the garage before they closed for the night.
Katlyn was great checking me in and showing me around the unit. She was very informative and helpful throughout the renting process!
Katlyn is amazing! Super personable, helpful and friendly. She's great!
We were having a really tough time figuring out how to enter the garage and get to our storage unit. However, our superhero Jeanette, came to our rescue and helped us access our account so we could have a smooth move in process from there. She was incredibly kind and very helpful! The building is very secure and I'm glad I chose this storage! Thank you again Jeanette!
Katlyn was so helpful and made the move in process easy and painless. Would recommend to a friend.
Very nice space and location. Katlyn is the best!
Katlyn’s the best
Outstanding Service and Incredibly Helpful Staff!
I recently rented a storage unit at Public Storage on Capitol Hill, and I cannot say enough good things about my experience.
Ryan was incredibly knowledgeable and helpful, optimized my options and found perfect unit size for my needs. It’s clear that they genuinely care about their customers.
The facility itself is clean, well-maintained, and feels very secure.
It was my first time using public storage, and I initially had concerns about potential issues like thief or poor management. However, I was completely SATISFIED with the service. The woman manager was incredibly kind and friendly and made the move-out process quick and efficient. I highly recommend this storage facility for anyone looking to rent in the Seattle area.
Katlyn was fantastic and very helpful!!
Katlyn. Very understanding and supportive. If she isn’t there then wait til she is.
Katlyn is the bestest!!!
Opened up a new storage unit at this Seattle location, and had the pleasure of getting fantastic and amazing assistance by Katlyn who was working there. I had to switch my storage unit and they explained everything in great detail and were tremendous help to me!
Will be recommending this to all friends in the area in need of storage!
Kaitlynn is the best! She is very prompt, knowledgeable and super friendly.
KATLYN is Rockstar! Very helpful, positive attitude and always brightens the day!
Katlyn was very helpful
Kaitlyn is the best. Very knowledgeable- don’t waste your time elsewhere
I had an amazing experience at Public Storage, all thanks to Janelle! She is the sweetest and most helpful person I’ve ever met. From start to finish, she made the process of selecting the right storage unit incredibly smooth and stress-free. She took the time to explain everything clearly and transparently, which I really appreciated. Janelle’s kindness and professionalism truly stood out, and I couldn’t be happier with the excellent service I received. If you’re looking for storage, I highly recommend this location – and be sure to ask for Janelle!!
Great people, great service! what more could I ask for 👍
Katlyn was a fantastic help in finding me a unit!
The staff at this facility are fantastic! Specifically Jamie and Emma were very helpful with answering all of our questions and providing stellar customer service. If you are looking for a storage unit in the area I recommend coming here.
Janelle was great!
Wonderful very intuitive and friendly a joy she’s a keeper😊
Katlyn was lovely give her raise
Katlyn was great. Loved her personality and friendship
In my business, I interact with many storage facilities. Today, the lady at the front desk was exceptional—very helpful and able to answer all my questions. She had a warm and friendly demeanor that made the experience even better. The location on the hill is great, and the facilities were clean and orderly
Although we went to the wrong Public Storage building Katlyn and Chris gave us outstanding customer service and even pointed us in the right direction had this been the right public storage I would have been delighted to have them as the employees I can come to for help
Katlyn & Scout are the best! 5 stars and great promo this month
Excellent facility. Katlyn was extremely helpful and provided top tier customer service!
Caitlyn was extremely patient and courteous during my move out from storage unit. Her friendly attitude and upbeat demeanor helped my day improve during a difficult task.
I've been using this public storage location for several months because it was close to my location. I had a few minor practicality issues (such as the number of available carts)
A few days ago, I needed to upgrade the size of my unit to support the estate of my recently deceased mother..
I am very impressed with the new location manager, Katlyn, who had already resovlved my earlier issues in the last few weeks , and made the transition trivial.
Spoke with Kaitlyn (not sure of spelling) and they solved all of my concerns
Excellent customer service by Katlyn!
Janelle was awesome!
Katlyn and Coquita were very helpful with my moving! Great staff!
l recently moved from the northup way Public Storage to the Cap Hill location and noticed it was $10 cheaper to get the same size unit, was met by the friendliest and most awesome person Kaitlyn and couldn't be happier.
This is an amazing location! All of the staff that work at this location or even just so happen to stop by are always so nice ! The district manager Ryan is awesome too !! I love the 12th ave Public Storage !
In general Im satisfied with public storage but did want to commend Katlyn, who seems upbeat, witty and really tries to brighten one's day, even when the elevator has been down for a month ... or two. She's attentive and might even let you 'go potty' right when she's trying to close shop. Thanks Katlyn. ))
Jamie was incredibly helpful getting my rate reduced. She is super friendly!
I went in seeking a bigger unit than the one I have and I was hoping not to run into the old person I had encountered last time who really gave me a hard time. I was met by Kaitlyn. And an amazing vibrant young woman who really helped me out she knew what she was doing. She made it very easy on me and I was in and out with no hassle Kaitlyn I command you you are the first good experience I have with public storage staff.
Jamie is incredible and super helpful! She gave me a comprehensive and full overview of all my options and was very patient while I figure out which option is best for me. Highly recommend! Best service in storage!
Jamie was kind, patient and over all very supportive throughout the entire process. Clean and well maintained facility. Understanding and supportive staff.
Thank you Jamie!
Literally all the staff member here is amazing. I came here 5min before closing but they were actively helping me out for over half an hour without looking irritatedkind. Big respect.
Friendly staff
JAMIE IS ABSOLUTELY INCREDIBLE!! This was by far the BEST public storage experience I’ve had and I owe that all to Jamie, extremely helpful, patient and kind hearted individual!
The front desk recipient Jamie is so friendly! She really clearly explained to me how to use the APP and the lock. The check-in process was so quick and easy. I’m so glad I chose Public Storage.
I've been renting from Public Storage for almost 3 years and the facility has been mostly great. They struggled with finding good people for a long time with some providing horrible customer service or conflicting information but this 5 star review is specifically for Jamie. She went above and beyond to help us with renting a new space. She was friendly, efficient and quick! I am so happy she is now the new property manager there!
Good customer service! Troy helped me figure out how to locate my unit and also taught me how to use the lock even though it was just about closing time.
I love my Public Storage because the staff there is always so helpful and friendly, especially Emma is so so helpful! She always helps me with anything I need, when my volunteers don’t show up she is always right there to give me a hand. It’s obvious she really cares about making sure I am happy with their service.
If you need a place to store your things, I definitely suggest checking out Public Storage. They have a really nice facility and the staff will make sure your stuff is safe and secure. Whether you need to store things for a little while or a long time, Public Storage has got you covered.
Jamie was awesome, amazing service.
Thanks so much to Jamie for working so hard to get me the best deal and the unit I wanted. Really appreciate the patience and kindness.
Coquita and Jamie are a wonderful team. Thanks
Jamie helped me out today to open a storage unit and she was very nice and wonderful. Made the process super easy for me and informed me of everything I would owe.
Great service. Easy to navigate the app. Jamie was super helpful.
I’ve been working with the 12th and Denny Public Storage since January 2021, first as durable power of attorney for a friend and now as the executor of her will.
The staff have been great, including their extraordinary efforts for two basement water leaks over the years, neither of which were the fault of the facility or staff.
My only frustration was that occasionally the staff are out working with clients and not available in the office—but that only happened twice over the three years.
Matthew was extremely helpful in ensuring I was able to access my unit and secure it. He’s a delight, and an asset to your company!
emma made the move in super stress free and easy and was extremely helpful
Great customer service with Emma ,Devon and The one representative (I forgot your name!) that helped when I arrived close to closing to pay my bill.
Good choice renting at this location, I’ve had to move with last minute changes, they were helpful and informative.
Davon was extremely helpful. He really went above and beyond
Davon — He has been extremely helpful and always strikes up a wonderful conversation. Every time we come in to get new things done he is so kind about it. Thank you!!
Davon was immensely helpful with my experience here at this Public Storage location. Easily the best team member I’ve had the pleasure in meeting in years.
Very understanding and will work with you with care.
Davon was great, super easy to rent and very helpful.
I've been using Public Storage units off and on for over about a decade in different States and because of their excellent services, I don't need to try another storage unit company. Jeff's help today to set up another unit for me was grade A and Public Storage is lucky to have an employee like him.
If you're thinking about renting from this location don't hesitate the staff is incredible especially Jeff he is so knowledgeable and helpful he makes the whole process extremely easy and on top of it he is just a wonderful customer service representative for the company I give him five thumbs up!!!! Kudos to Jeff,give that man a raise! 🙂
Coquita at Public Storage exceeded my expectations with her exceptional customer service. Her knowledge, efficiency, and friendly approach made the entire process smooth and stress-free. I'm thoroughly impressed and highly recommend her assistance for anyone looking for storage solutions.
Evan was a blessing. Very helpful!
Coquita and Anthony went above and beyond to help our family with our storage locker !
Evan M at the Capitol Hill location was super helpful and made renting the unit quick and easy! Thank you!
Coquita was the best, made sure I got what I needed and provided the best customer service! Thank you!
The staff here is always nice. The facility is clean.
Be ready for abrupt rises in rent after the first few months of storage. Mine went from $130 to $180 in month 5. The access hours are also pretty limited: 6a–6p.
Jeff was very helpful. Building and units are kept very clean.
Jeff gave me a tour of the different units so I could see in-person what the layout was like at this location. He answered many of my questions and was very helpful. Great service! Thank you, Jeff!
The gentleman who worked last night was so nice and helpful
Very nice staff remember. Super clean large space for a decent price.
Jonathan solved a complicated problem for my business
Jonathan had a great customer service!
My boyfriend and I had a great time experience using this Public Storage site. Jeff at the office was very nice and helpful!
This is just a good place. Management is fantastic. Working to help you in everything that you need to move or just more space. I don't like to recommend anything,but I have to admit. This is a good place.thank you Public Storage
I have had great experiences with the staff here, especially with Jeff!
Great place, clean and feels secure. And the manager Jeff is the man!! He was so helpful when I was moving my stuff into my unit!!!
Jonathan was extremely helpful and kind when I was experiencing moving overload….so much appreciated!!!!
Amazing facility topped only by its amazing staff Jeff and Matthew. Thanks to their support I was able to start my successful side projects and operations smoothly!
This is an older building and some of the storage spaces are very tight. It appeared clean on the first floor areas where the storage locker was located. There was also a painting crew on site putting a new coat of white paint.
So pleased with my experience at this Public Storage. Great location. Price was less expensive than others in the area, so it's a bargain. Clean, safe, easy access. Paperwork to open and to close unit was easy and quick. GREAT $1 first month specials, and often discounts online. Jeff and the staff there are just awesome. If I ever need storage again in this area, I will absolutely pick this location. Thanks!!
The manager Jeff
Try to help when he can
Great experience. Friendly staff. And very flexible with demands and cooperative.
Matthew was a superstar- he helped greatly during a stressful move, was knowledgeable and gave just excellent customer service.