Public Storage Self-Storage Units at 2233 E Valley Rd, Renton, WA

Anber was really helpful and has great customer service. She deserves a raise.

Lisa was so awesome , my unit was up for auction tomorrow and I had a lot going on with my account everything needed to be updated and I was paying with multiple methods ,and let me tell you so professional and thorough .Way to go Public storage

Omg Lisa was so amazing I could only wish every public storage representative could be trained by this lady , 👍

Amber provided me with the great service of my move in and corrected all the things that was wrong. That was some great service two thumbs up for Amber!!!!

Amber is amazing!

Been storing my work vans for a while , no problems and always easy to get too

Lisa is always great storage service, courtesy to best

Lisa is the best storage manger

Lisa (at the 2233 E Valley location) is the best! She made my move in and move out the smoothest experience I've ever had at a storage facility, and my move-out came with some challenges. This location is very secure and well managed. Thanks Lisa!

Liza

LISA IS AWESOME

Lisa has a great help.She's very kind and great at helping new customers around the facility.

Lisa was very helpfull ,she was very detailed giving me all the information that I need give me a good advice on the room that I need because I was a little confused. I appreciate that she was very kind with me and in the same time she was very professional.She help to set the app and show me how to open the gate from the phone.Lisa thank you very much for your patience I am so happy for service and new storage that I have . Thank you !!!

Very friendly and welcoming. Very informative

Lisa was great she was really nice with great customer service! She knew her job got me in and out fast and even showed me the unit I’ve rented at a different location and it was dirty this location was very clean!

Lisa at the valley road property has been an outstanding help since we first rented a unit. You should hire more folks like her!

Wonderful customer service! Made this easy and pleasant!

Extreamly helpful and quick service. With a pleasant personality.

We really appreciated Lisa's personality and service. She was extremely helpful in getting us set up with our new unit!

Awesome

Lisa was super helpful and a pleasure to talk to.

I just start renting here I love the lady and the gentleman so kind professional friendly they actually know and feel our needs and the place super clean I love it

Lisa and Norma give excellent customer service. They are polite, cheerful kind and patient. When I changed bankcards, and forgot to update with them, I got a reminder call instead of a reprimand.

Lisa is the sweetest and has best customer service ever Thanks Lisa keep up the good work and the beautiful heart

Awesome experience with Nikki! Really nice location

Lisa was an excellent help the hole time I was renting there will rent again

I am recently moving out of my first apartment. I’m 25 and this is my first time getting a Public Storage by myself and Lisa here at the east Valley. highway location was beyond what I could expect. She was very kind, very professional. We talked, got to know each other while Everything me being a customer. She made me feel very comfortable renting the storage by myself she explained everything in thorough detail. She walked me to the location of where my storage would be, and she made me feel very, very comfortable And I really do appreciate her. She took the time out to wait for me to download the app and show me how to access the gate when leaving and going. But overall, I really adored Miss Lisa Thank you Lisa , See you later 👋🏽

Norma was extremely helpful and very knowledgeable of how things work here. She gave me a tour of multiple units to see what size was right for me, and she took the time to explain everything and showed me how the gate works. Hands down some of the best customer service I have received!! Thank you, Norma!!

Norma was very kind and helpful with helping me switch unit sizes.

Jama Yusuf I want to let you know that the staff at this location especialy Lisa is very helpful and is always there for you when you need assistance. I would recommend to anyone to visit this location and use it.

I just moved in and they are awful. My boyfriend wanted to open a storage for himself to have ours at the same place. He had forgotten to bring his unexpired ID though no problem he can come back right? He was dropping stuff off at my storage while he was there and asked them to change the light bulb as I have only been there a month and it has gone out. They refused said they had other stuff to do..OK? Then when my bf was unloading my car the police rolled up saying the lady called the police on him! They trespassed him even though he is on my account and they have all of his information. Then because he left his valid ID at home they refused to let him drive my car home. He had to ask strangers to use their phone to try to get ahold of me but I was sick asleep at home and didn't get his calls. He had to pay a stranger $20 to drive him the few miles home. I had to rush out of bed when he got here and woke me so that my car was not locked in their facility the whole night. I had to get my family out of bed to drive me over there. When I talked to them they kept coming up with excuse after excuse on why they were valid on calling the police on him. Apparently a car like mine ie without a license plate (I just bought the car so it's in the window) has been breaking in... so they think that we would break into their facility when they have all of our personal information? How stupid do they think people are? They were not willing to rectify the situation or even apologise and kept defending their actions and I am livid. Now even if I wanted to I can't access my storage because I am to sick to travel much and he has been trespassed! I guess they have to keep my stuff? I will never store with them again and their rates are insanely high! It's absurd.

Lisa is the most helpful and sweet office manager I have interacted with! She was more than happy to help us with out with a unit change and made the whole process easy. The public storage area itself is always clean and taken care of so 5 stars all around!!

Thanks Lisa for the help

I went to ask about a parking space and Lisa helped me out and was wonderful throughout the process. Thanks!

Nice, clean, and helpful.

LINDA IS AN OUTSTANDING PROFESSIONAL. CORPORATE.....GIVE THIS LADY A PAY RAISE AND VACATION TIME. SHE IS AN ASSET TO PUBLIC STORAGE. THANKS, LINDA FOR MAKING MY DAY BETTER AND LEAVING ME FEELING CONFIDENT IN MY CHOOSING OF PUBLIC STORAGE. I AM CUSTOMER FOR LIFE. KYLE C

Never been happier at this public storage place.

Norma was great, very helpful, very knowledgeable. She made my move very easy

Norma was very nice and helpful

I’m very happy from your service specially lisa she is very kind friendly behavior with me thanks for your service.

Norma is so great! She helped me beyond my expectations. This place is perfect. Lisa is super as well!

My experience was great!. Lisa was very helping and kind, I highly recommend you try this location!!!.

Lisa was great!! Made the process quick and easy for us. Great customer service!

Lisa was extremely helpful with a billing snafu. Very helpful, friendly and understanding.

I want to review the property manager Norma as being one of the best managers. She always listens the customer and assist them when in need. When you request information she is right there for you. I appreciate her feedback.

Lisa and Norma have an outstanding customer service! Not only they help you with your needs but they always got the positive and high energy. 5/5 Rating for sure!

Lisa was great

Lisa is the absolute best manager on site!!! She goes above and beyond to help you. If you are looking to store your things or your car this is the best place and you will get impeccable service. ❤️

Lisa is a nice person and helps me with all my needs. I would recommend storing here for anyone.

Lisa is an excellent property manager and would recommend this place.

Won auction. And I must be cleaned out in 48 hours. But office is closed. No one inside. No one answer my phone calls. Was waiting 2 hours. No result.

Norma is very kind and helpful. She has a great customer service. I definitely recommend this location

Lisa was a blessing.

I don’t even rent a storage place here, but wanted to leave a review for the wonderful Lisa! We came here on a Sunday to help a friend (she’s renting multiple spaces and units after the death of a family member) clean out her space. Everything looked clean and organized, but the true greatness of this Public Storage is Lisa - her helpful assistance, accommodating kindness, and prompt attentiveness is unparalleled!

Lisa is a nice lady very helpful always improving the storage site . She 's respectful but serious communicates with all her customers an rent is affordable to deal with compared to other places around the area . Thanks Lisa you are a great person well respected by all . Corporate couldn't ask for a better employee than lisa she cares about where she works an about others . Thanks public storage for making me feel at home . An My stuff well protected . The Meredith's .

It was a great and safe place to store my things, both Jeff and Lisa used great customer service they made me feel comfortable and when I need to store more things I will be back to this location.

I use storage units all across the Northwest for business. This particular public storage is my favorite. It is reasonably priced, convenient and extremely clean and cared for. Lisa the manager has been extremely helpful to me, which is important since I am based three hours away. She is very thorough in every aspect of that facility. Thank you Lisa for saving me so much time and worry!

Lisa went above and beyond to make sure we got what we wanted! Thank you Lisa!

Great staff

So glad Lisa was here on her day off! She was very helpful and made our access to storage units seamless and easy! Lisa was very professional, knew the procedures and even showed us the correct way to use the lock!!! I highly recommend working with Lisa if you need a storage unit.

I’ve had a very great experience at this location all thanks to Lisa. She is amazing, she cares a lot about her job and most importantly the customers. She genuinely cared about a concern I had and took it into her own hands to figure out what was going on. I really appreciate her she is so sweet 💕

The best service and very helpful. Amazing staff , specially Lisa helped me a lot

Extremely happy with the site manager (Lisa) at this facility. Rented two spaces to store vintage cars. Had trouble getting one car into the spot. Contacted Lisa who immediately found a solution to our problem. She was very accommodating and moved us to a more accessible spot. Walked us through a change in paperwork and that was it. A seamless experience due to Lisa's expertise. She was professional and kind during ALL our interactions. Will definitely continue to use this site in the future cause of Lisa!

Lisa had excelente customer service today. I would recomend this place for anyone.

Couldn't get the lady here to answer the phone or show up at the office, literally just wanted to give her money. It should never be that difficult to pay someone...

RENTER FROM MARCH 2020 to SEPT 2022. UNIT WAS BROKEN INTO TWICE. Be advised, security here is very difficult to maintain for the staff on site. The entire property is surrounded by bramble bushes several yards deep and simple chain link fence hidden from view by long term parked cars within the property. At the time I was there, there were no security cameras in my hallway or on the exterior of the building. I received the first break-in notification call, they replaced my locks, and told me to come by to take a look if anything was missing. They said someone used a fake ID to get a unit broke in to my unit along with like 7 others. I wasnt able to fly or drive from California to Washington at the time to check if anything was stolen but I doubt it considering the guy had only been in the building for less than 12 minutes. Several months later I received the second call of a break-in and I knew the two were connected. I managed to get the time to drive up and move to a different storage company in Sept of 2022 and when I opened it up, my entire Lego collection was stolen. Probably 12k worth of unsorted Lego from decades of collecting collections from friends and family, going to conventions, and buying sets. This is not at the fault of the employees who work there, however. Its more of a company neglect situation. Lisa who works there is an absolute gem and has always been so kind and sweet with every visit. She remembers who I am, what unit I'm at, and what I've told her about my life situation. It pains me to give this location a bad review because it is at no fault of hers or the other employees who work there. They've always been very supportive and helpful. I was told the company had plans to add the security cameras, but they were held up in shipping so hopefully once those are installed, the security situation will get better. I also think putting up a solid brick wall instead of chain link is necessary.

Norma and Lisa gives great customer service.

Norma was very helpful and kind and excellent customer service

Awesome ladies working here!

Norma was so sweet and very helpful. We had a great experience with her and would highly recommend this place.

Norma helped me through the whole process of rental and very patient. I recommend this property to my friends. Thank you Norma.

Norma is the sweetest and is very helpful. She made a point to make sure I got exactly what I needed even though it was 30 minutes past when they were supposed to close. Definitely would recommend coming here if you need storage.

Lisa is amazing. Helped me with everything I needed!

Today I was helped by a beautiful soul named Lisa. I needed help with a storage exchange and she did everything she could to give me great customer service. She did a very satisfactory job and I recommend her to anyone going through this location

Just had the experience of dealing with Lisa in person at this facility and I cannot stress enough how incredible her personality and her customer service skills are. Individuals like her are the ones that make doing business a pleasurable experience

Lisa, has been super and kind. The property is kept clean and well organized in the office. The storage units are clean and well maintained. I recommend this public storage property for anyone.

Good place for storage

Lisa at reception was of great help and is full of Joy

Norms🤝👍

I was delivering package here, manager was rude.

List helped me get my rate lowered and I appreciate it.

I recently was at this location with a friend who rents. I was curious about renting a unit in the future and the manager Lisa helped answer all my questions. She was very nice and patient with me. Thank you again and thank you for taking great care of my friend.

Lisa is the property manager of this space and she has been so incredibly helpful and friendly. She is so knowledgeable of storage services and has helped us find one and how to get in and out with the latest gadgets. Will definitely recommend this spot.

From Randy ....Lisa very hopefully. DURING THE SNOW on my boat watch full .thanks do much.for helping all out.

Lisa is a life saver I deeply appreciate her for helping me out thank u Lisa at public storage

Lisa helped me after closing and I was able to get a big space for a great price. Thank you.

Had an amazing experience with Lisa. Although the erental was at a different property, she helped me through the process with patience and was very helpful & informative. Thank you - Lisa

Safe secure location and gated accessible via phone. Navigation through storage facility is very ideal allowing for space to drop off and pick up with ease. Staff is on site for any questions or concerns during business hours and access after hours. All good.

Amazing and super service by Lisa at this location. Highly recommended.

Lisa has been very helpful getting our company into a storage unit. The utmost checking on security of door locks, notifying us of problems. We needed more space and was placed on a wait list but with the warm customer service provided by Lisa. We were able to acquire a larger more accessible location on site for delivery truck access. And more closer to the bathroom, which is always clean and stocked. We feel this property with Lisa's very friendly smile will be the place we will stay.

Lisa was awesome manager. She help with everything and was very knowledgeable. Thank you.

The front office lady Lisa sent s very friendly and helpful. Made the process of renting as well as moving out smooth.

Lisa is the BEST !