Public Storage Self-Storage Units at 15510 NE 90th St, Redmond, WA

Horibble Horrilble Horrible!!! Every time we came there was no one working inside. How do you rent a unit when the door is always locked a no one inside. We had to call the automated number to set up a reservation. Later we spoke to someone named Mike who was I believe the manager of the place and my daughter reserved her unit and made a reservation to come by and secure the unit. In the middle of a move with uhual truck we arrived only for the doors to be locked again and no one in sight. We kept calling the manager, but it kept going to voicemail. We also called the main office to inform that we have been sitting outside for over 40 minutes. They informed us that the manager was probably making rounds checking units and that they were open until 5. So did they just want us to wait in the hot sun for hours. They had no direct cell to the manager and said they will send them an email that we have been waiting. We ended up leaving because we only had the uhaul truck for certain time period and had items to move. We just left frustrated and went to another storage facility n the area which gave us way better service than this place!!!

Rented a unit with my housemates, Mattrell was really helpful throughout the process :)

A great service in front desk. From Arttl.

Do not leave your valuables here! There are multiple layers of access control, but someone was able to drill out my lock, move all of the stuff to pick out what they wanted to steal, shoved it all back in, then replaced the lock with their own. They have a camera right next to my unit but it seems they do not look for people drilling locks out. This is not a safe location! I have seen other units with drilled out holes! If you haven’t visited please check your storage unit!

I love the staff Robin has amazing customer service. We were moving and the stress was getting to us when Robin helped us by taking his time we found a parking spot for our RV and made us feel less stressed out . Every time we come over everyone is very friendly.

Mark made my visit great he made me understand the process and was able to quickly get me a storage unit that was within my budget. Great customer service

Mark helped me immensely

Robin has great customer service. He was very helpful with all of my questions. Thank you Robin!!!

Mark the manager was amazing, knowledgeable, helpful, professional. The Facility has a lot of security and is very clean.

The property manager, John Michael and staff on hand are friendly and helpful. I would recommend use of this facility!

A year later, now in December 2024, Michael from Redmond Public storage was also AMAZING here. He helped me consolidate my storage with several options and advice. In 2023- Dylan helped us through the process of choosing an appropriate storage unit. We were so happy! Dylan answered all of our questions politely and professionally. Dylan is a rock star! Love public storage! Thank you so much Dylan!

Mark and Michael were great and very kind. Do your due diligence on pricing/terms and conditions. Sales is sales at the end of the day. Good luck!

The staff here, in particular John Michael was very conscientious and paid a lot of attention to safety and security issues, which I appreciated.

We had to temporarily store our things here for a month and had a great experience. Move-in and move-out were both super easy. Michael was very helpful with our move-out process as well.

I had a great experience at Public Storage today. I needed to switch my rental unit, and the manager, Michael, was incredibly helpful throughout the entire process. He made everything quick and easy, ensuring I found the right unit for my needs. Excellent customer service! Thank you, Michael!

Came to check on my things about two months after moving and came to find my boxes ripped open. Most boxes were opened and stuff was moved around. Manager on site stated that there weee no camera in that aisle and there was nothing they could do about this. So much for claiming to be a secure space and charging more than $200 for this. 0/5 rating, would find a more secure location

The team delivered exactly what they promised at the expected price. That is a true value. Thanks!

Thanks to staff member Martell for your help and support with help on our unit. Appreciate you going above and beyond in helping us

Great service and a pleasure to work with! Thank you, Mark!

Thank you for your help, Mark!

Mark was a great help!!!!

Mark has been a fantastic person to deal with at public storage.

Had great experience for son’s storage

Clean and accessible location in Redmond. Friendly and helpful staff, excellent parking area and a loading ramp to access the facility. Use your phone app to access, no need to remember the code. UPDATE: Caution, this place will jack-up your rent unreasonably once you settle your stuff in. If you are new, they will get you in with a lower rate and then wait for a few months to hit you hard. Not recommended if they continue this practice. Lowered my rating.

Hello, This facility is not the greatest. There is 1 dolly cart for the entire property. There are also 2 buildings with different access on this property so it is very difficult to get a cart when you need one. I have called and complained many times and all they will say is that it is too expensive to buy more because people steal them. The reason I am giving this place any stars at all is because Mark is so understanding and accommodating. He really helped me out when I was in a bind. He is also great with communication.

Mark R. was tremendously helpful, responsive, and supporting helping me move some of my things while I had to travel overseas! Very much appreciated his reliability and help, both thumbs up — thank you Mark!

The staff are very helpful, Mark was very helpful in assisting with me ending my lease at this facility. Always very responsive and eager to help.

Mark was outstanding and very helpful!!

Mark has been very helpful!

The manager Mark here is super helpful~!

Mark went the extra mile to make sure my sign out process was seamless.

Convenient location. Great customer service from Mattrell.

Jessica was so helpful! She made the signing up process easy and then we ran into her while she was cleaning the storage units keeping the place nice and clean! She was super nice & helpful! Thank you Jessica!

Thank you to Mattrell for her expert help in finding us a smaller unit so we can downsize our stuff. She was fairly new on the job but did a great job finding and showing us the available units. She was a joy to be around and do business with.

The District manager Kathy & her accomplice Jessica will steal from you everything they are able with their drug addict friends & family. Don’t rent anything here.

Easy to sign up, pleasant staff. An excellent start.

Clean facility with nice people

Update 7/13/23 11:30am: I am at the facility and the doors are locked, no one on site, no one answering the phones, and no way to access my things. It's really difficult only being able to get into your storage unit when someone is in the office. You can only access your stuff during normal business hours (so if you have a job that might not work for you) and you can't access your stuff on extended holiday weekends. They also only have 1 dolly/cart for the entire facility. So you need to buy your own or plan to carry everything by hand.

Leena helped me get through the erental process and saved me a lot of money

Leena was super helpful. She really helped me understand what makes the most sense for my situation. Thanks Leena.

Dylan was super helpful in getting some information switched around for us! He answered all of our questions and was very knowledgeable! We got everything squared away within a quick conversation. Appreciate the great customer service at this location!

Jessica was super helpful during our time here!

Jessica A. Is so professional and I reached out to her across country and she made 1 phone call and my issue was taken care of! I would give 10 stars if I could!

Mark was extremely helpful.

Mark was amazing today when I came in - he was already helping someone else but he immediately helped me to triage what I was in for. So refreshing to see someone juggling a few things at once and making everyone feel attended to!

Jessica is awesome! She explains everything well and provides great guidance on making the right decision for your needs!

Jessica in Redmond, Wa store was very courteous, professional, and helpful. Thank you Jessica.

Jessica was amazing. So professional, very helpful and friendly. Thank you.

Jessica was an amazing help for me and my mom!

Mark from Sammamish was very helpful. Helped me purchase a lock, and helped with a few other concerns as well.

Jessica is THE BEST! She is super helpful, professional, and courteous. The world needs more people like her.

Jessica was really nice and answered all our questions! Very welcoming and professional and explained everything well. Made our first experience with Public Storage really great!

Jessica the facility manager provided prompt and very friendly customer service after I made reservation on line. I highly recommend giving her a call for your storage needs. The facility is conveniently located in Redmond and is very clean and well organized. Thanks Jessica!

Jessica provides 5 Star service!

Jessica was very helpful in making sure I had what I needed. Thanks a lot!

Jeff was so sweet and informative! 5 star service for sure!

This is a wonderful location. Clean and nice facility. Jessica was super helpful and kind. She made account setup a breeze. Great to work with. I highly recommend.

Jessica is an amazing host. She was very welcoming and answered all my questions, even ones I didn't know I had. The storage units look nice and clean as was the rest of the facility. Keepin it clean! TY.

Jessica at the Redmond Public Storage was amazing!!!! We have had great experiences with all the staff at the Redmond location (off 90th) in the many years we've been here. Also we haven't had an problem with bugs or lots of dust like we had at an outdoor storage unit we had years before. I was actually surprised how little dust we had, and no "little friends" in our stuff that had been stored so long. We first got a 10x10 unit "Just for a few months" during a garage remodel. An embarrassingly amount of years later, we still had stuff in storage. The staff was great to help us save money by moving to a smaller unit half way through our time here. And yesterday we were finally ready (both in space and helpers) to move out. Jessica made closing our account after we moved out to be a friendly and smooth process. Which was a miracle to us because our helpers and bad advice had us a day later than we had wanted. And when I went to the office to see what could be worked out, Jessica understood the jam I was in (including finally having our teenagers willing and free to work) and she made it happen. Yes, its a little pricey compared to other cities. BUT it was worth it to be so close to home. Its the closest storage place to Education Hill. We were taking things in and out every season without a long drive to a farther, cheaper location. Highly recommend the Redmond Public Storage, and if you're lucky, working with Jessica.

They make it as easy as possible. Jessica helped set us up and she was very nice and friendly! Thank you.

Jessica is really nice and efficient. First time storage renting and she explained everything and make sure the process is easy.

Ms. Jessica, was very kind and nice to me today when I got a storage unit. She also answered my questions. She acted very professional.

Jessica was awesome. She was super helpful and very accommodating to what I needed!

Listen, Jessica is AMAZING. I received premier customer service from her today. She was patient and so very kind to me. She recognized that I was completely stressed and overwhelmed and it was like she kicked into overdrive to make sure I was taken very good care of. I have never had such a positive experience with a storage facility before. I am satisfied with the cleanliness of the property, the units, access, and location. I will tell everyone I know and meet about my overall satisfaction, which would not be as spectacular if it were not for Jessica!!!! Thank you from the top and bottom of my heart Jessica!!!

Jessica gave great service and assistance in getting my 1st Storage Unit.

Great job!

Jessica was the most professional and kind hearted, I recommend this establishment for all.

Jessica goes (went) above and beyond. Thank you 🙏 soo much. Peace and Aloha from Hawaii. 😎🤙

Door handles came off in my hand, roll up door chain only functions with counter tension, the storage units aren't sequential. Seemed like a nice place for a horror flick though.

Had a good experience with her. Great personality and very knowledgeable

Jessica was super helpful! Storage space was clean with lock provided.

Regina omg was so helpful and amazingly thoughtful.i deal with public storage at the very least 6 times a month. Very efficient. Most of my experiences with public storage employees has been guiding them through the process on public sales of of an auctioned unit.thank you regina