Public Storage Self-Storage Units at 12249 NE 124th Street, Kirkland, WA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 57/moSmall 5'x5'
$ 57/mo $67Best Price Label
5'x5'Online only price$ 58/moSmall 5'x5'
$ 58/mo $68Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 87/moSmall 5'x10'
$ 87/mo $102Best Price Label
9'x9'Online only price$ 130/moMedium 9'x9'
$ 130/mo $153Best Price Label
10'x10'Online only price$ 132/moMedium 10'x10'
$ 132/mo $155Best Price Label
10'x15'Online only price$ 154/moLarge 10'x15'
$ 154/mo $181Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 182/moMedium 10'x10'
$ 182/mo $214Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x13'Online only price$ 190/moLarge 10'x13'
$ 190/mo $224Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 216/moLarge 10'x15'
$ 216/mo $254Best Price Label
10'x15'Online only price$ 223/moLarge 10'x15'
$ 223/mo $263Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 253/moLarge 10'x20'
$ 253/mo $297Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 264/moLarge 10'x20'
$ 264/mo $310Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 328/moLarge 10'x25'
$ 328/mo $385Best Price Label
- Inside unit
- 1st Floor
10'x30'Online only price$ 499/moLarge 10'x30'
$ 499/mo $587Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Kirkland
Resources from the Help Center
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Totem Lake Storage Units In North Kirkland
This north Kirkland Public Storage in Totem Lake is the place to go to find affordable self storage right off I-405.
At the intersection of 124th Street and 124th Avenue, this facility is just east of the 405 freeway, making it a convenient storage facility for customers throughout northwest King County.
In a city that embraces an active lifestyle, a 5x10 storage unit is the perfect place to pick up and drop off gear on the go, whether it's for days spent swimming, fishing and playing volleyball at Juanita Beach Park or jogging and biking gear when hopping on and off the Cross Kirkland Corridor trail that runs through town.
Converting a spare bedroom into a home office in Kingsgate? Use a 10x20 storage unit to store the mattress, bedframe, dresser and nightstand to make room for a more work-conducive environment.
Cheap storage units come in sizes up to 10x30 storage units, which are big enough to hold just about everything from inside a five-bedroom home.
On the property, customers will find a large selection of indoor storage units and outdoor storage units, both of which come in multiple sizes. Other storage features at this location include uncovered and covered parking spaces for vehicle storage, enclosed vehicle storage units and spaces for RV storage and boat storage.
Moving boxes and packing supplies are sold inside the rental office, which is open 7 days a week with the friendly staff on hand.
It's hard to talk about Kirkland without talking about the steady growth the city has seen over the years. What was a population of around 45,000 in 2000 is now around 100,000 – and still growing. As more folks move to town, if things ever start to get tight around the home or office, head over to this Kirkland Public Storage in Totem Lake for sensible storage solutions.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 496)
Most friendly staff at front desk
This is the best public storage I have ever been to James the manager has been very helpful very thoughtful whenever we needed anything and help me with moving my storage to a bigger storage whenever I see him he says hi he's very people friendly and always asking if there's anything we need I recommended storage to anybody who is looking for a place to store their stuff I give them a 10 out of five stars
James and Blake are the best in this game of storage. They're so awesome and understand customer satisfaction 👌
James and Blake are really good at their job we been with them 2 years now there quick customer service and quick response to our needs is quite remarkable 5 stars to both of them
James was a huge help with getting me all set up with my unit. It’s employees like him that will keep me doing business with Public Storage. Thanks again for all your help and taking the time to make sure everything was correct and at a great price!
Blake was awesome made my move in very easy and simple, highly recommend!!!
This place has amazing customer service! James and Blake helped me a great deal is picking the right unit for my needs. The facilities are also very well kept so you can rest assure your stuff is safe here!
Customer service will get you further in life and business than just cheap rates. James and Blake have been exceptionally helpful and accommodating making sure the semi-complicated situation I was in, got handled.
Great service by James and Blake thank you!!
Blake and James were awesome and so helpful! Glad I was able to store here :)
James and Blake were super friendly and very helpful really good customer service
Public Storage...you and your customers are quite fortunate to have quality staff onboard. I am a long term customer at this site who, like others appreciate that fact. In particular I am directing my praise & gratitude towards JAMES. From the moment you walk in the door, you are greeted with a friendly smile. He is knowledgable and always willing to go above and beyond plus he's quick with your transaction! He realizes everyone's time is valuable. After reading other customers comments here, looks like I am not the only one on the JAMES TRAIN! *** P.S. He deserves a raise and then some!
Blake was very helpful. Been a chaotic time in life, and he made the process simple and saved me money! Thank you brotha!!
Very nice and clean. Jessica was super helpful
This is an incredibly well-run and well-designed facility. James and staff are extremely helpful and the whole facility is always very clean and neat. The loading/unloading area is huge and covered - so no problems in rain or blazing sun. Lots of parking and maneuvering space. I doubt there is any better place to store your stuff.
Completely disappointed in this storage facility. I have been with them for 7 years. I am between employment and start my new position later this month. They will not assist with financial assistance while I get financially stable again! I have requested help. They also stated that during covid they would not raise prices etc. Yet in the last three years my unit costs have more than doubled. With the state mandates placed I had lost clients and my business. Trying to rebuild. I had to close my buisness this yes. So I was able to get caught up yet with no assistance from public storage. I had requested some financial assistance and they could not assist. They just gave me phone numbers of those who might be able to help yet the gm and the auction manager stated they couldn't do anything. Hoping they will work something out here as I am a single father in this tough economic system having to start here from scratch.
Amazing customer service during sign up!
Blakey and the team are awesome! Helped me moving in years ago, and were awesome helping me move out. Recommended
James and Blake were friendly, funny, and super helpful. The PS online computer system is a little glitchy, but James helped to make the final transaction easy and painless. Great customer service!
Worked with James and Hannah today and found them tremendously helpful in setting me up with a 10x20 storage unit at a very competitive price.
James is the absolute best! He is courteous and helpful: he helps me when I get my key stuck in the lock; and is available to answer all kinds of questions. Don’t ever lose him! Blake is helpful and I love his accent.
Scott and Blake were very helpful!
Jess and James were absolutely awesome helping us find the perfect space for our Airstream.
Blakey is so definatly an asset to the business! Smiles ! Lee.
Been a tenant here and at the public storage down the street for 4-5 years. James and Blake by far have been the friendliest employees I've ever dealt with at any public storage. Great customer service and going above and beyond deserve recognition. James and Blake, thank you for helping make my life and constant shifting around Washington easier and stress free!
James was awesome & was able to answer all my questions!!!
My husband and I needed boat, rv and regular storage. James and Blake were super friendly, super quick and above & beyond helpful. They were able to consolidate all our storage needs and save us money at the same time. We are so grateful to you both!
I have had a tough time finding the right unit for my storage situation. Blake, was very informative and helped me get answers to tough questions. Got the right unit now and am feeling alot better about the decision. Thanks again Blake!
I’ve been a tenant for over 3 years and the customer service, especially James has been extremely friendly and helpful. The facilities are always kept nice and clean as well. I would highly recommend this public storage for any storage needs. Jeremy Madrid
We’ve been a tenant for 4 years and run a small business utilizing this storage facility for logistics it has been an enjoyable experience throughout our relationship knowing James the facilities manager on site and his team are here to take care of us. Highly recommend using them for any storage needs.
Blake and James are the best ever in the entire universe. Ask Elon Musk in case you have any doubts!!!
James y Blake son muy amable, amistosos, chistosos!! Excelente servicio los recomiendo muchísimo!! Blake habla Español!! :)
Blake was an absolute pleasure to work with. Super clean facility, friendly, professional, all around great experience. I will definitely be referring people to this location and to Blake.
James & Blake are GREAT !
James and Cameron has the best customer service. They go above and beyond to extend assistance. They deserve more than 5 stars!
Great service by Scott❤️😀
Cameron and his staff were very helpful. The storage is spacious and clean. I look forward in storing with them.
Great service Blake & James
The manager JAMES is awesome and helpful
I have been a customer for many years. Staff is always friendly, courteous and helpful. I would like to make special note of employee James at the Kirkland facility who has always been very helpful and courteous. Thank you for a safe, clean and friendly location, James.
James is always professional when I see him around the Public Storage property and in the office. I don’t dread coming to my storage unit because James KEEPS Everything from all the storage doors, hallways and restrooms CLEAN! ( I have work to sort through & Jame’s clean storage property in Kirkland is nice, so I can get my work sorted out).
Very efficient, no hassles, thanks guys.
Leena and James are amazing and helped me with everything I needed 10 star service
Had to get mom a storage unit, James got paperwork done in no time so we could get on our way. Great experience.
James was magnificent thank you
Was able to get a great spot to park my trailer. Everyone there was extremely accommodating and fair. James at the front desk was a tremendous help.
Very helpful team members! James and Lina were very kind and professional. Clean unit, secure space and easy to get to location.
Best experience ever renting a storage unit! James is amazing and super helpful, solved all my questions and he even go above and beyond explaining things other places expect you to read in the email.
Units are good and have relatively low moisture (compared with my Public Storage unit in Bellevue). Another key differentiator are the staff in Kirkland. James & Dylan are both super helpful and responsive (good follow-through & each have returned my calls when I had questions). They've help me with various things incl. access, lock & acct issues. Kudos to them.
THEY ARE AWSOME GUY KNOWS HIS WORK
Excellent staff, excellent service, excellent prices, excellent rooms. Never had any issues. All I could ask for!
Don't give them real email. Their unsubscibe just does'n work and they continue to spam you with some useless offers
Dylan made the process of renting the space very easy. Informative, easy to understand and helped answer all my questions. Had a quick chat with James as well and he was very inviting. Highly recommend this public storage.
One of the best places to store your stuff with a great staff who goes above and beyond to help. Needed extra help to move a few chairs out before my checkout date and James was able to toss them, saving me the extra trip. Great service, definitely recommend.
Such a great customer service and very nice guys working there, they will spend time to make everything as you need - I really liked that , thanks! Great experience
James is the best! He helped us with a time sensitive problem on a holiday weekend. Highly recommend!!
James is the best, great customer service! He really helped my friend with her moving needs. I would recommend this storage place
I'm renting inside storage from this place for over a year now. I had no issue so gar. It's clean and the staff members are helpful
They did everything good for me I appreciate all the help these guys do a excellent job thank you James dylon
I walked in wanting to visually see the sizes of the units and James was more than happy to show me around. He was such an awesome man and he doesn't force you to sign up right then and there if you weren't ready. He takes pride in the quality of the security and software they use to keep it safe and easy access for the customers. HE IS AMAZING AND SO EASY TO GET ALONG WITH.
I met James the manager of the 124th location I called as I was driving in I explained that I am disabled he came outside helped me out of my truck onto an office chair on wheels pushed me inside had all paperwork ready and after Quick call got me approved for disabled people discount and he will and the facility is ready for all my disabled people so after that and my senior citizens discount my bill was 8.26 yes that's right I asked twice and saying don't get in trouble for to many discounts he said it's company policy I said great I'm telling all my friends. So James pushed me back outside where my brother was waiting with the amazed. Look as James helped me into my truck .Honest to God truth from Steve & Greg Child. .
Newly painted, streamlined their tech, easy peasy and gentleman was very helpful
Both James and Ryan weee very professional and helpful. Thank you for your help.
Dylan and James were supper helpful and very professional. Thank you guys.
The manager, James, is incredible to work with. He is so kind, helpful, and accommodating. He helped me out in a pinch, and completely alleviated the stress of the situation.
I spent 30 years hiring and training personal for an international corporation and have found my experience at this public storage location to be exceptional. I have been a client here for 20+ years. James, the manager, has gone above and beyond to make this experience easy and painless with outstanding professionalism. Thank you so much......I couldn't have managed without your help. I would offer James a job in an instant...great job of hiring Public Storage! Most Sincerely, Lee Ann J
I really appreciated James’ customer service at this location. James was able to quickly make an adjustment to my account and followed up with me very promptly after I initially called with an inquiry. He was very supportive, informative, and made a huge difference in my Public Storage experience as a long term renter.
I am very pleased with the attention and service I receive from Public Storage. I currently have 3 units at the NE 124th St location, one since 1988, and the other two dating back to 2001 and 2003. You don't stay with a Company that length of time unless you are fully satisfied with the customer care you are receiving. Sad to hear DM Tracy B has transferred to Everett. Over the many years I have dealt with PS, she definitely is a top performer. She has excellent people skills and a can do attitude. I wish her continued success in her career with PS
The staff here is outstanding, especially James. I have used this storage location for approximately 2 years and I am very appreciative of the terrific services I always receive. Thank you!
EXPERT .... Job Well Done!!
Great experience! Easy quick communication. Friendly service and the best price around! I even had, what could’ve been a major issue, get resolved in a matter of minutes by James who helped me find a larger unit that would fit what I needed to store, at no additional cost. He went out of his way to make sure I was taken care of! Thanks James!
Hah, called for some details about a storage need a month from now, employee hung up on me once he realized I wasn't interested in placing a hold or starting the process, and was doing research to find the best fit. Great job losing my business.
I was not even a day late on my payment and I got a $93 surcharge on a $178 payment. Then I pay in full, and three hours later I get an email with a lien notice on my unit. Then when I call customer service, which is impossible to talk with a human, she tells me to ignore that threatening lien notice and that the systems aren't connected. What garbage. The property manager of this location may be congenial, but this is a horrible customer experience all-up that is clearly designed to gouge customers.
James was very informative, helpful, and polite. He covered all the information regarding our new rental unit and asked several times if we had any questions. Our great experience today confirmed we made the right decision in choosing Public Storage. Thanks, James!
James is awesome
This place is great and James was awesome! It took me weeks to find the right combination of storage that worked for me. James showed me units in two different locations and helped me make sure my vehicles would fit. He went above and beyond my expectations.
EVERYBODY NEEDS TO READ THIS! I have NEVER been so pleasantly surprised (shocked is more like it) at the outstanding service given by James, the manager at this facility, before in my life. It's hard to adequately describe what a load he took off my shoulders. I had hand surgery and my son was supposed to clean the unit out. He got some of the stuff out then.... he lost the key and I had to be out or I would be charged another month as of the 1st. I was really upset and told James of my dilemma and said I would take care of it somehow, without the use of my hand. Could not drive, etc. To my surprise/shock, James took care of absolutely everything for me because this is the kind of service he gives at his facility. What more could a person ask for? I am seriously not used to people being so conscientious at their job anymore. It's really rare and, as I said, shocking. James will be my hero forever and I will not hesitate to recommend this facility and James to anyone. He should really get a raise and be promoted to "Training Director of Client Relations".
I had a good experience. James was one of the nicest guy. He was very helpful and professional. I recommend this place to anyone who needs to rent storage. Kirkland public storage is the place.
Very responsible staff! Helped me solve a lot of problems, I broke the key in the lock, solved the problem for me the same day. Very patient and kind people!
Total fraud on there storage auctions was watching a posted auction suppobly sealed that had less than a day left auction got canceled same one posted with in a few hours looks like it was searched threw and staged sorry for the person who go stuck with all this trash same unit different auction
I wanted to say thank you to James at this location. His customer service was impeccable. He went above and beyond in assisting me with finding the right unit and getting everything squared away for me to use the facilities. It is very appreciated! Thank you so much!!
I am renting three units so I've been going there quite often lately. My experience has been very positive. The key is the representative they have in charge, James. I have been is sales and customer service all my professional life. James gets it! He will go the extra mile to ensure you walk out of the store pleased with the service.
I sure do appreciate James‘s help today, I was having a little bit of trouble with the PS website (likely me :-)) and he gave me excellent personal customer service. I’m a small business owner and was in need of some outdoor vehicle storage and he answered all my questions and helped me get the right spot for my needs. I’ll definitely be back and hope James is here to help me out again!
James had great customer service and was able to set up the account for our new storage unit very efficiently
I am the administrator for my deceased sister. James was incredibly helpful and professional facilitating access to her storage. His understanding and patience were most appreciated and far exceeded expectations. Public storage is fortunate to have James, and I hope they realize and will reward his value to them.
Great experience renting a storage in here. Easy to find by 405. The most important thing - James was really helpful helping me set up and showing me how to use the storage.
James is the best. Took care of everything!
James was incredibly accommodating and efficient. A true pleasure to work with!
James was very helpful in showing the unit and answer all questions.
James is a miracle worker — he worked with me to organize my accounts. Thanks a lot, James and Public Storage.
Great customer service. James was friendly, informative, and helpful. The units are clean and the site looks well maintained. Happy to be storing here.
Easy setup, great service
James, was a wonderful employee that helped me with my storage issue. He was kind and patient with all my needs. Thanks James!
Store # 21601 at 12249 NE 124th Street Kirkland. While they have jacked up storage costs over the last two years significantly (as soon as the 6 month moratorium is over for a new customer), the place is clean, well run, and James, at the front desk, bends over backwards to take care of the units and the customers. His positive customer service attitude goes a long ways towards alleviating the pain of constant price increases.
We were trying to set up an on-line reservation for another Public Storage location, but were having problems completing the reservation on-line. We needed to secure the reservation immediately, and our preferred location was closed most of that day, so we stopped at this location and James completely took over the process, looked up our on-line details, explained what had probably happened, explained the billing process from the middle of the month (which the agents at the 800 number didn't make clear), completed the reservation, and set up our account for the other office. We were quite taken by his efficiency! Highly recommend his services.
Go to place for boxes and items for moving.
The gentleman working at this location is such a star. He assisted me with a stuck lock on my unit, whilst at the very end of the day when I'm sure he wanted to leave but chose stellar customer service instead and continued to stay a few minutes beyond his time so I could purchase a new lock from him. Super helpful! I would not have been able to access my unit without his help.
Not gonna lie transaction of downsizing my unit was a little rough… although Regina and her Supervisor (sorry, I forgot your name) went above and beyond to assist me with my storage rental! I left feeling like I was truly taken care of.
Alias and Lindsay were extremely helpful, amazing customer service in general
I wasn't certain about getting a public storage for my dnd figurines, but the customer service rep I talked to helped me get over all my fears! They're really super helpful!
Great customer service!
Lindsay was amazing and gave me great advice and exceptional service! Five stars!!!
I have rented here a few times now over the years for my boat, furniture and other items. I’ve always felt this is been a pretty safe place and the customer service has been good. I recently had an issue that needed to be taken care of and got a hold of the manager Traci Bevan and she’ has gone above and beyond to help me out with my issue and I really appreciate that and I highly recommend this place to anyone looking for storage space.
They need more move in specials
I have been very pleased with this facility. We have been customers for several years and it has always been well kept. Lindsey has been a tremendous help to me on several occasions. She is always so positive and friendly on the phone and recently found a way for us to save on our monthly payments, for which I am extremely grateful!! Even on the occasion of calling with a reminder (which I appreciate) Lindsey’s attitude makes all the difference!
Nice people, but when I moved out, live and dead mice were in my things. I had to throw away large garbage bags full of my jewelry, clothes, linens, tapestries, and childhood keepsakes. I had to wash everything that wasn't ruined.
Sean is an excellent representative of the company. Very helpful, and professional. I appreciate the ease of renting here. Would highly recommend!
Place has some decent deals on boxes. Lady at the office Lindsey, super nice and helpful. Definitely will be coming back to buy more.
Lol idk why Google asked me to rate this place but I'll give them 5 stars because I have been here for 5 years and never have I had an issue. They just put the pest control boxes out in front of our units but...like i said..five years here and I have never seen a rat. Lol these guys are cool. Never had a break in either knock on wood!
I had originally made a reservation at this facility but realized I needed a bigger space. Lindsay contacted me instantly and helped me find a bigger space at another location. She saved me time and money by letting me know about their e rental options and I was able to rent the space I needed Great customer service!
This is one of the worst places to store your belongings, there are far better options available I'm way happier since I have moved everything to West Coast storage, my storage locker hasn't been broken into, the hours I can access it are far better, the employees seem like they actually might care if someone breaks into your locker and maybe even do something about it, oh and at West Coast storage they actually have security cameras that work and are facing a direction that would be helpful if something ever did happen. Do yourself a favor and do not do business with public storage, don't believe me go see for yourself!
Very clean. Flatbed carts are available. Easy, secure access. Timed lights that I can control, meaning saving energy. Close to where I live, ar the corner of two main streets.
I ove this location very fast friendly service
Great experience renting a storage unit! Jordan was awesome! We always appreciate exceptional customer service. Thank you!
Good service. Priced too high!
JORDAN is excellent at here. It is a very good experience when I visit this store.
Patti and Lindsay were very helpful and provided outstanding customer support!
Amazing customer service. These guys are awesome! Lindsay was great. And the young gentleman that checked us in and gave me our keys was wonderful. They were fast and saved me so much time. Thanks!!!
Betty is the best. SUPER helpful, professional and friendly. With no notice she had us taken care of and made this experience go smoothly.
This review is specifically to acknowledge the fantastic customer service I received from Lindsay at the 124 St location in Kirkland. While I ultimately did not rent a unit with Public Storage (I was looking for climate control and this location doesn't have this feature) - Lyndsay went over and beyond to accommodate my needs. She checked in with other locations, made a reservation for me as a back up, and went over all the details I should know regarding renting a unit. Lyndsay is extremely professional, personable and helpful! Thank you for your great service!
Lindsay was really helpful and got me help with no issues at all.
Miss Lindsey is fabulous! Her customer service is the best ever! She helped us to decide what we needed and got us all set up. Best employee ever!
Needed a unit short notice, found this Public Storage on the web. Reserved unit on line and received call back almost immediately. Site Mgr (Lindsay) was pleasant, professional & helpful and accommodated meeting that afternoon to see unit and check out property and get it rented! Location is good, paperwork was easy and unit fair priced.
I came in to ask about boxes the other day. Lindsay was there and She was able to help me and my girlfriend grab a pak to start out our move and give us some nice tips on how to back are more fragile items!
I recently made several trips into this Public Storage to purchase moving boxes and one trip to return some boxes I ended up not using. Each and every time I came in, despite it being during a pandemic, every employee I dealt with was friendly, personable and knowledgeable about the products they carried. I specifically want to give a shout out to Christy and the lovely brunette who were working the day I came in to return a few boxes I ended up not using. I happened to come in at a very inopportune time (right after they had received instructions to close the store unexpectedly during business hours) and they both very professionally and very quickly made sure I got my return processed and got the heck out of there in a very expedient manner. :) All while being absolutely calm about the whole situation. Betty and the gentlemen who just moved up here from California were also both very nice to deal with (Betty especially). :) If I find myself in need of a storage space or some more boxes, I'm glad I know where to go!
I have worked with Christy, Quinton and Betty! All of them helpful, polite and provided excellent service. Very friendly and quick customer service!
I went to the Kirkland location and was served by Betty. She is absolutely lovely. Wonderful service!
The help are slow, uncaring and unfriendly.
Fantastic service!! Betty and Lindsay killed it!
This location is great, the staff are very helpful. They work with the customer; getting you the best deal, and providing every service they can. Thank you.
Betty was friendly & super great with helping me with my storage needs
Betty was really nice and got us a good deal. We were in a spot and she helped us out. I’ll definitely use them again when we need storage
Karl was very helpful when I came in for boxes . Always a pleasure doing business at that location.
A great place to store near freeway, easily accessible units, affordable. Tnx.
Customer service very friendly and prompt in responses! Thank you Jason for your help and making our experience easy.
Always professional and friendly, nothing to complain about. Had good experience here
Renting a storage unit on 12/15 at 124th Street public storage Miss diamond was a greathelp and helping me find the correct storage unit for my needs she was full of information and everything she had was with a smile I greatly appreciate her time and it will definitely come back I'd recommend this location to my friends and family because of her customer service
I uses Public Storage a lot. This is the first time I rent unit in this exact location (Totem Lake / Kirkland, WA). Diamond at the office helped me very professionally. Great Job!
Kind people and safe place to keep your stuff.
Many thanks to Adrian for excellent service. After a nightmare experience with my moving company, he quickly made sense of the situation and couldn't have been more helpful in getting the situation back on track.
This is a great location and the employees are the best! Everyone is friendly, professional and willing to help. Thanks Joanne for making my check out process seamless. If I'm ever back in the area I'm definitely storing my stuff at this Public Storage location!
Outstanding customer service. staff was very helpful in helping me. Vary friendlyAnd informative. Definitely recommend all to choose this location.
Lindsey was Awesome
Lindsey was fantastic! Great service by being welcoming, prompt, and professional. 5 stars!
This is a nice location and the customer service is great! Your customer service rep, Lindsay is awesome. She answered all my questions and was very helpful.
Outstanding customer service. the staff was very helpful in helping me decide which types of moving materials worked best for me - and very friendly! I will definitely refer all of of my friends to choose this location.
Matt and his site manager, very helpful and very friendly. They acted fast to my needs and had answers before I left their office. Thank you!
Very dissatisfied with my experience obtaining a storage unit at this location. After going online over a week ago, receiving 2 confirmation calls and voice mails, and a confirmation email, when I arrived for my 10am appointment no one was to be found on site and the office was locked. Waited some time while trying to call the location phone number, but voicemail is all I was able to reach. I put a call into the corporate line and was referred to leave a message for the District Manager on his voice mail. After over 2 hours, was finally contacted to reschedule for same day. And after all of my inconvenience I experienced today, there no offer made to reimburse me for my time loss today, I would have settled for something as simple as waiving the lock fee, but nothing but a "I'm sorry" from the clerk that assisted me. I don't plan on keeping my stuff stored here any longer than necessary and will be leaving reviews to prepare others for their storage needs research.
Diamond helped me rent a 10' x 20' unit. She was personable, helpful and knowledgeable about the property. Thank you Diamond.
Diamond did an amazing job showing us the property and explaining the rental agreement!
I've spoken with a number of employees at this location and they've all been great. Both times I've gone into the office Lindsay has been there to help me and she's been fantastic. She has taken the time to answer all my questions and make sure I have everything I need. I would definitely recommend this Public Storage location.
The price chances twice a year. I started last year 80$ after 6 mounts 100$ and now 118$
Renting Units without electricity , sad !!!!!!!! And they can't say when but lie.
Lindsay has always been rude, negative nasty to me.
Joanne was very helpful setting up my account
Great Price, very friendly staff!!
Lyndsey is soooooo awesome. Always professional, sweet and couldn't be more helpful. I would refer everyone to this location all day long every day.
Well run, clean and the staff is very helpful. Lyndsey is always great.
Rest room has been out of order for 3months plus. Inhospitably hot during daylight hours. No trash cans. Area not very secure some gates and foors can be left open or ajar.
Betty was GREAT in helping us find a storage unit immediately and that would fit our needs. She was very easy to talk to and friendly. I would recommend her to everyone I know.
Great place, friendly folks, easy to work with. Had everything I needed.
McShelle was so nice! Update for downgraded review. Tried to drop off some last minute storage items before heading to the airport for our move. It was 8:50 pm - so admittedly close to their cut off of 9 pm - but all the doors were locked and nobody was there. I had to throw away the items I planned on storing. :/
Lindsey did a great job!
Ken was very helpful with full service.
We worked with lindsay and she was great, friendly and quick. The process was painless and we were in and out in less than 20 minutes. Thank you!!
Lindsay just helped me and my wife rent a 5x10 unit. Love this new summer special Promo!
Chris was by far one of the best employees I’ve interacted with in a long time. It’s clear he is a valuable asset to the company
Very quick and efficient process with Chris and the guys at this Public Storage!
Third time renting from this location and have always experienced great customer service. Highly recommend checking them out if in need for temporary storage.
Lindsay was very helpful and funny. We got in and out quickly.
Lindsay took great care of us and made sure things went smooth.
Ken was awesome! Quick and easy process and it was so easy to move into.
Had a great experience, the manager Ken was really helpful and got me what I needed right away. Thanks Ken!
Ken and Lindsay helped me out amazingly with looking at a smaller unit. Customer service was 5 star all the way!!!
I came to buy boxes a couple days ago and Brandon mentioned I could bring back any I didn't use. So I did and save myself $11! Thanks guys!
Lindsay and Brandon are awesome! Super friendly and helped me get what I needed. Would give 6/5 but google won’t let me LOL
Betty got my unit and gave me a tour along with tips to make things easier
Jeremy was awesome! Helped us out in no time and we got to ride his golf cart.
Thanks for all your help Dawn and Betty. You made moving my father's belongings less stressful than I thought it would be. I will be telling all my friends and family to come rent with you.
My wife sent me here to get packing supplies. Ken, was so happy to see me and really went above and beyond what I expected at a storage place. This guy deserves some recognition for a job well done!
Brandon is the man!
This place is horrible. We left our boat there for a year and it got robbed they took everything out of it. The company handled the robbery terribly. Claiming that they never have had a robbery there. The police told us just the opposite that it happens all the time.
Brandon is very friendly and helped me find the right storage unit. There is an insurance policy on top of monthly charge.
Kelly is fantastic. I have stoped in a few times to get ready for my big move. She has always been so helpful, gets me set up with everything I need nd even help me load my stuff to the car. Sad to see her go.
Kelly was such a sweetheart. Thank you for all the help. Moving during holidays is bad enough, but she made this stop nice and easy. Highly recomend.
Jason (district manager) and Kelly (property manager) provided superb service. I have been overwhelmed with personal issues this past week. I needed to move by belongings from my condo into my storage unit, however ran into a few challenges. Jason being sensitive to what I was going through stepped in immediately and solved my storage problem. I recommend this location to everyone that's considering a public storage.
Kellie and Marie were great on customer service...I'll be back.. 😀
I got a 10'x20' unit to park my vehicle in for a couple of months. The staff was really friendly and the unit was perfect for my needs. I highly recommend Public Storage for storage needs. I got a great deal on Labor Day. It was 50% the storage price for the life of the storage. It saved me $$$. Thanks!
Kel was so helpful & kind.
Thank you for fixing our unit lock so fast. You guys rock!
Great to work with! Will be using again.
Great Experience All Around!!! Friendly, knowledgeable staff Kelly and Marie were quick to help assist me with my needs and make me feel welcome. Clean and bright facility!!
Kelly and Sam helped me with answering my questions during a stressful time.
Had an easy issue to fix, but took a bit longer to fix than needed. Other than that it's am ok facility
Our stuff remained where we left it. Nice staff. Like an online game, your experience may vary based on interactions with other customers.
Chris was super helpful organized and efficient!! Would highly recommend this location.
Didn't do business here, just met someone in the parking lot. If I had stuff to store though I'd probably store it in my garage, but I wouldn't be against storing my stuff here.
I can't say enough about the fantastic customer service I received at Public Storage! Chris R. helped me and he was absolutely amazing! He helped me find the best deal with box sizes, and the most cost saving pricing. He made a number of packaging suggestions that I had not thought of which saved me having to make another trip! He helped me load everything in my car which was a huge help! Best customer service ever and quality products~~!! Thank you!!
Adrian and Chris went above and beyond to help us get a unit
Adrian and Chris did a wonderful job helping us find a unit!
All the employees were very helpful finding us what we needed. Parking is scarce in Kirkland but they have tons.
Easy move in and move out. Nice customer service - would use again
Everything in my storage unit is wet from the outdoor element app pass
Chris R. =Wonderful!! Appreciated his help.
Great facility and staff.
I have been renting space here for a few months now. This place -hands down - has the best customer service. I had a bit of a dilemma today, and Chris H went above and beyond, and made sure i was taken care of properly. It really feels like family here. I wouldn't rent space anywhere else, this location is top shelf, in my humble opinion. Rob C.
Great price and excellent customer service. I was wavering between the convenience of a drive up storage bay or the added security of being inside a secured building with another company and Chris R. not only followed up with me the next day to see if I had any additional questions but also found the perfect compromise to what I was looking for!
Chris H did a great job in helping me pick the perfect storage space for my needs. Very helpful and friendly staff!
Awesome crew at this location! They are helpful, communicative, knowledgeable, and very understanding. Chris H is absolutely the best! A++ storage facility. I would rent here again! :-)
Kelly did an awesome job getting me set up with a storage unit to fit my needs. I just moved out and Chris made me feel confident in the closing process. This location is very secure, professional, and well kept. Thank you so much.
Great customer service. EASY SIGN PROCESS. Kudos for C.H with overall sign help.
I was impressed by Dawn and Alicia's service and as well as some other worksers and the manager too. Very nice and professional approch to the business. Dawn was especially very helpful. The all team is very polite and cooperative. I like the big lot parking and wide driving road. It is also very secure area; camereas are everywhere. I like it very much and just got lucky to get a storige with these wanderful people in a pleasent area. I strongly recomend it.
Dawn and Alicia have been wonderful and very helpful with all our needs here at this public storage. Highly recommend!!
Everything I could ever need to make my move super easy, thanks guys and gals!
DO NOT RENT THEY RAISED THE PRICE OF MY MOTHERS STORAGE WITH IN THE FIRST 2 MONTHS?! STAFF NEVER AROUND HALLWAYS WERE UNCLEAN. AFTER MY MOTHER MOVED IN SHE WAS SENT A LETTER SAYING SHE HAS TO BUY INSURANCE FROM THEIR INSURANCE COMPANY??? ANY WAY THAT PLACE CAN FIND A WAY TO MAKE EXTRA $$$$ THEY WILL & YOU WILL BE CHARGED EXTRA???
Are all facility members trained? I guess jason needs littke bit of more courses on politeness
Jason was rude and unprofessional while renting the storage. He jumped into conversation to me and other representative and was acted intriguing with unrelated question.
Chris H. and Chris R. were very helpful in setting up my first time storage rental!
Clean facility and easy to notice from the road
Chris was polite and helpful and made the process smoothly.
Clean place. Easy in and out. Seems very well secured.
Impressed with Chris & Dawn!!! They found me the perfect location in Everett. I will check back monthly to be at their Kirkland facility. It is convenient & very well cared for.
I've had my trailer parked at this location for years, and when I needed to vacate my covered parking spot early, Chris R did a great job helping me find another person who needed the space. I would be happy to use this facility again and I hope Chris R is there to help.
Helpful staff! I was guided through well to choose unit of proper dimension for my needs. Was also shown one size bigger & one size smaller units in case my current choice did not work out and the process of moving to a different unit within this facility was explained well. Awesome crew!
A huge Thank You to Chris R for helping me get a larger storage unit in record time this morning!
I enjoyed every aspect of using this property. It was clean and convenient but most of all the staff were over-the-top professional and helpful, especially Kei.
Chris was fantastic to deal with, very professional and customer focused!
Thanks Chris for answering all of our questions. You were incredibly helpful and friendly.
Everyone I dealt with was super great. Especially Chris and Liz. I needed a storage unit for 2 months while remodeling my house. I asked for a bigger unit, and was asked how much stuff I was going to put in it. They showed me a smaller unit which worked perfect and saved me $$. Would happily use again, if/when I ever need. Place is clean, plenty of carts avail as well.
Good customer service, easy to work, in and out in 20min.
Easy access an very succer
I had a fantastic experience with Matt, Jason, and Brandon here. They were extremely helpful and friendly, and really went the extra mile to help me out and understood my situation. Highly recommend this place, the staff was awesome! Not to mention the quick signup/rental process and affordability.
brandon was great and helpful.! easy to get things started !
Great place to store your belongings. Liz was super helpful.
Being able to get a spot to park my car was a life saver and Brandon was a huge help. Highly recommend this place if you need to store short or long term.
Excellent service, very helpful, great can-do attitude...Thanks, Chris H. Excellent location, easy access to freeway and other businesses/residential.
Gave me lots of options, patiently answered all my questions.....had lots of suggestions to do I can make the best choices
Went to just get some boxes and was helped out by Blake who was very friendly and was super helpful!
This place is great. Convinet location, great staff! Lauren helped me with my check in process, I reserved online, and was great!
Awesome service with great communication skills Lauren has the perfect personality for customer service
Very friendly management. Clean facility and very accessible.
Its team work, folks. Two Public Storage Units within a stones throw of each other in Kirkland, either side of Interstate 405. Megan in charge of the one of 116th and Sean at 124th/124th. Great service from both. Megan weighs up our requirements, realizes they are slightly better served at Sean's facility, and financially we (the customers) are the beneficiaries of a good deal. Thanks to their partnership, and subsequently to the team at Sean's, a great experience, at a clean, convenient and friendly location. Thanks guys.
Unit was broken into. Paid until the end of the month. Was told we don't so refunds. I don't want a damn refund I want the time that I was suppose to have left back in my account. I didn't pay to have my belongings some of which are irreplaceable be stolen. Thanks for nothing.
Great place to do business with. I really like their automated system that tracks your phone number and allows the agent to talk directly to you without having to repeat a lot of check in info. Speaking of check in, that went well and quickly. Since I was storing a boat, the agents made sure that I had a stall that facilitated backing the boat into the enclosure. Lauren and Anji were extremely pleasant, helpful, and efficient in checking me out when I no longer needed the storage. Hats off to them at Public Storage.
Sean was very helpful when I cam in to pay my bill.
Excellent facility with easy and secure access at reasonable price. Parking spaces and building is connected with covered port; no need to worry about rain. Lauren was the most helpful agent; she showed me 3 spaces to make sure I get the one I like most. She is as cheerful as sunshine and she dissipated all of the stress of the move. She advised me to have music on while I pack - what a great idea! Thank you Lauren.
Rodney was super helpful and thorough with great customer service!
Rodney Blake and Angie were great.
I needed a short term storage solution. Rodney and Blake got me set up quickly with the right sized unit. When it was time to move out Anji sent me on my way without any hassle or pressure. Great customer service. I will definitely use Public Storage again.
Oh my goodness were these people excellent! I rented a 5X10 unit and started moving and packing but forgot that after my remodel I'm going to live with my girlfriend (who undoubtedly is going to throw all of my stuff out anyway) so I decided to just throw the stuff out prior asked to downsize and they were so helpful! Not a problem! Refund here, new keys there and 5 mins later I have my new space. Both Anji and Rodney were excellent, and I couldn't be happier! I suggest a raise for everyone involved!
Rodney and the team in Kirkland are great and always willing to assist. Location is clean and very convenient, highly recommend this storage facility.
Rodney was a great help and worked hard to help get the boxes into my car since I already had a bike packed. I couldn't have done it by myself.
Was helped by a guy called Rodney. He could not have been more helpful. Got me everything I needed. Was quick and even apologetic for the 20 second wait I had in line. Then helped me with my boxes to me car. Excellent customer service.
Rodney and Austin are great guys and incredibly helpful. I would definately recommend this place they are amazing.
Excellent storage etc. but the customer service from Megan was above and beyond excellent. I hadn't visited the unit in 6 years and she was very kind about reminding me where my unit was located. After I couldn't seem to get the lock open I called her and she immediately showed up and helped me unstick the lock. She even trouble-shot and resolved the underlying issue. It was a difficult visit for me emotionally (was cleaning out my deceased Mom's things) and Megan was very compassionate. Just a small act of humanity and kindness makes a big difference in someone's life.
Rodney fue una persona muy amable y cordially. Ojala todos los establesimientos tubieran un empleado asi
I got a little late on my storage bill and the place it was a mess I wasn't able to clean it all out then with help I got it cleaned out Rodney help me by being very understanding and was very good customer service
Travis was very friendly and helpful in getting me set up with just the right storage unit. He took the time to explain the options and terms of the agreement and answer all of my questions. The facility was clean and well light and felt secure.
Rodney was great!! Made the process quick and easy!
Austin was very helpful and accommodating my storage needs.
Rodney was a amazing. From calling me after I made my online reservation to helping reschedule my move in time due to my work schedule. He was there to help me. His is the place to store your stuff. Great price and amazing service.
Rod and Daniel were very helpful and extremely polite its been a pleasure dealing with public storage.
Chris gave excellent customer service. This Storage is great. I wish they had some hard locks for the outside spaces so we can secure more strongly the assets.
Such friendly workers and a great facility!!! Mark was so helpful and made sure we got the storage unit just the right size for what we needed
Great place to store stuff; knowledgeable and very helpful staff! Brandon is an excellent property manager and answered all my questions.
Rodney did a great job
Everett gave excellent customer service and helped us find a perfect storage unit for our needs!
I had a unique need for mro storage. Tim had a solution immediately and helped me initiate the process. Back the next day with all the needed paper work, Rodney took care of the set up in no time. All in all an excellent transaction
Rodney and mark are very nice person. They help me a lot.
My interaction with Rodney and Everett this morning was great! They actually made my day so much easier by making the whole process smooth and fast! Very good attitude and kind to show the unit and explain the whole agreement process. I need to give them both props for being so great and professional! Well done Public Storage!
Great service from Rodney
Very pleasant, friendly, & helpful. Thank you Tim & Rodney.
Rodney and Tim were awesome and very helpful in getting the right storage unit in very less time!!
Great job Rodney!
I give Rodney 5 stars he is very professional , helpful, curteous, set me up perfectly , my move went well, evreything fit just great! I would recommend his service to someone else! Craig Rickerson.
Great service and helpful advice provided by Rodney and Zoe. Highly recomend this location.
Tim was very kind and helpful! Told me everything I needed to know. Great customer service!
Rodney was owesome, he help me out alot. Tim was very helpful,
Tim and Rodney were extremely helpful in getting me at up with a storage unit. This is my first time renting a unit and they explained everything thoroughly. Enjoyed my interaction with them
Excellent service from tim, thanks to him I got to store my stuff in a unit on the same day that I called and he made it very easy!
Dena, Rodney, and so many other employees of Public Storage that I've dealt with over the years at this location have been friendly, helpful, and fantastic to deal with. I have had my storage space since 2006 and have had fabulous service here the entire time. I only wish I'd submitted a review ages ago. Thanks, to all of you.
Awesome staff, they made the process quick and painless and I really appreciated Robbie's help and friendly attitude.
Thorough, friendly & patient staff!
Just fantastic. I walk in the door and feel like family. Always clean and a pleasant experience. I just love the people that work there! Thank you for being so wonderful. I have never had a problem. If anything happens I need help with they are there to help me. Very customer oriented. Oh my what a wonderful nice couple of guys. The manager I think his name is Rodney helped me to locate my unit... I had lost my access code and he looked it up for me then walked me up to my unit. He showed me where the carts were and everything... I get lost easily in places like that so he was so kind and helpful. What a nice couple of guys... the other guy I think his name was Robert... he helped me to get to the elevator after I got my stuff out of my car...just super nice couple of people that are so kind and helpful...I just love renting from public storage...
Rodney was extremely helpful in getting me the right size space for all my belongings that needed to be stored. He showed me around the property to make sure I knew where everything was. The paperwork was very easy as he explained everything in detail. I appreciate his time and how easy this process was as I was extremely stressed from picking and getting ready for a big move. Thank you very much from a happy forever customer! Ashley Ryan
Rodney did a great job. I was in a hurry and he helped get me out really quick.
I would have given six stars...however they had no cookies or snacks.... Brandon and Stacy were wonderful !
Tim was excellent and very knowledgeable!
Me gusto como me atendieron, Rodney fue muy amable conmigo me explico y me dio opciones que eran buenas para mi, fue muy buena experiencia .
Tim was great and very helpful.
Tim is super friendly and helpful. The staff is awesome c:
Tim is the best! Very knowledgable. Fast service!
Very good experience staff showing me around. thanks Alicia!!
Allison and Rebecca was so helpful in getting me a parking spot for my moving truck. Both girls explained my options and I was happy that they did they made my decision very easy in signing up. Update as of 10-7-15, Rodney the new manager is great! He is always helpful! Alicia and Brandon who was in training will be a great addition to the team!
Stacie was great and friendly and helpful , prices by so much hence only 4
Stacie helped me return unused boxes. She was cheerful. Thanks Stacie. :-)
Stacie gracias por tu informacion y servicio exelente
The manager, Debby keeps the property clean and presentable. She has a way of being straightforward and professional but keeps a happy and positive attitude. I have experience with public storage and the 124th totem lake location is one of th best ones
Very ! Tim took the time to make sure I had every thing I needed for my storage needs. Thank you Tim.
Rodney helped me out in a really critical situation plus the service was friendly and well organized.
5 start service, staff was very helpful, easy to access
Tim, Rodney and Chris showed great professionalism and were very kind and helpful. Overall a good experience. Thank you
Tuve una experiencia muy agradable. La señorita Dena fue muy amable. Se ve que es una persona que respeta a todos y a toda la naturaleza. Hasta movió una araña que bloqueaba la puerta de bodega para no matarla. También aseguró que se aplicaran todos los descuentos que tenía. Solamente se me olvidó preguntar si había descuentos para los ancianos como yo. Gracias Dena.
Tim and Rodney are great! They explain everything really well and make it easy!
Had a very good experience with Mat and Travis in setting up my storage space. Travis even gave me a tour of the facility and walked me through the entrance and exit mechanisms, made me feel very confident with the security around the place.
Awesome! Dena and Rodney are the best!
I came into the office with all of my stuff on July 2, 2015. Stacie was helpful and kind. She helped me carry my stuff out of a cab into the office. Then she helped me load my stuff unto a cart then to the storage unit. She went above and beyond my expectation. The unit was clean. Thank you very much Stacie & Public Storage.
Very helpful staff, professional and friendly. Good experience all around.
Rodney is so awesome. I recommend you see him for all your storage needs and questions. He has a great sense of humor and is very knowledgeable. ...
Tim was very helpful and didn't try to sell me anything I didn't need.
Rodney and Sean did a great job onboarding me. Thanks again!
Stacy and Rodney were a great help finding the correct unit. great P.R. skills!
Rodney and Stacy were a big help getting me a storage unit.
Rodney was very helpful! Thanks
Sean was awesome!
good service...Rodney(the guy who helped me) was so nice to explain each detail...thank you!
Rodney is a rock star! He is super friendly and helpful and even remembered our names several months later.
very friendly people, especially Stacey. easy to organize unit. good choice for me.
Friendly and helpful staff. Moving my stuff into this storage facility couldn't have been easier. Highly recommend!
Rodney was very helpful and really friendly. He made my stress of moving easy. This is a great location too!
Dena and Rodney gave excellent customer service. They were a eager and ready to help!
when I went to rent a storage space and mat was very rude, interrupting me when I tried to talk and even told me if I didn't buy his insurance I wouldn't be able to rent the space, I went home and found out this just isn't true. unfortunately I really needed the space so I rented it but left the store quite upset, which is horrible because I was in a really good mood when I went in. mat ruined my day with his aggressively poor know it all attitude.
Denna and Rodney were Very helpful, they showed me multiple units and explained options.
I was in a bind looking for spot for my boat storage. Dena at Public Storage was amazing to work with. She worked with several PS's in the area to find me the best spot. I was also out of town when I learned that my long term spot in Issaquah (not a Public Storage) was being paved over to build a road to Costco. Traveling and being without a spot was stressful. Dena kept me informed and was wonderful to work with throughout. I checked in today and am very happy!
Really friendly and helpful! Rodney, Stacie, and Sean did an awsome job helping me with my payment! Thanks guys!
Very friendly and convenient service. Pleased to use the facility
Stacie, Rodney, Sean were very helpful today. Thank you.
Stacie and Rodney and Sean were a blast. They were so helpful in getting set up with my storage unit. Stacie Loved My Loved my DNA jewerly
Rodney was super helpful and friendly. I'm very happy with the service he provided today!
Dina rocked!! She helped me get exactly what I wanted with a smile on her face as well. Cute to ;)
Deena was prompt courteous and friendly and efficient. thank you
The staff was very friendly and helpful.
Awesome experience, very helpful, great questions, very respurceful........thank you Stacie E.
Dena was very helpful. Great costumer service. Friendly smile and an upbeat attitude.
great Service Stacie was soo helpful!!! she made my day soo easy Thankyou! !!!
Rodney (the manager) was extremely helpful and went above and beyond to help us find the correct location and even showed us on Google maps how to get there. Stacey was extremely funny and had great customer service and upselling products. Definitely an asset for product knowledge and very helpful Sean was funny and observant (his first day) All in all the team really helped us out and we appreciate the outstanding customer service.
This is a first rate facility and marvelous staff members. Five stars is not enough to express their customer service.
Jeremy was the gentlemen that help me, very professional & friendly.
Rodney was fantastic! More than helpful and made my experience quick easy and an all around satisfied. Thanks guys!
Rodney did a great job. Was quick and efficient. Very helpful.
Great property- friendly staff!
Place inspires security. I was uneasy at first about moving my belongings to a self storage but I'm worry free now. This place is simply great. Respectful and very helpful staff.
Annie's a very nice and professional a lot more than totem lake self storage
Rodney was amazing! He was very helpful and made my day! Definitely come tip this place for storage
Rodney and Paul and Stacy were amazing and VERY helpful!
todney is a ggreat help
Rodney was very nice & efficient. I was in a hurry & he respected my time & did a great job in helping me!
Great service & friendly staff. Thank you.
you guys are awesome!!!! mike chuck and matt were great!!
Very well run. I was helped by Allison and she did a great job.
Went in because I needed some boxes. I wasn't expecting the level of service I got for such a simple task. I've been considering a storage unit to clear out some space at my house for some workout equipment and I know exactly where I'll be going now if I need one. Allison was awesome, give her a raise!
Outstanding personal attention, thanks Rodney.
I had the most excellent service here at public storage in kirkland very very professional and helpful I was treated with honestly and made to feel my buniess was very important to them allison , rodney did a wonderful job thank you
Rodney was extremely courteous and helpful with the administration process. He and Matt and Allison helped me open my account and get settled. All the procedures were explained to my satisfaction and they were eager to answer any questions I proposed.
Allison was very helpful. She did a great job. I will definitely recommend this place to other people because of her. Please take care of this excellent employee.
excellent .With Rodney
Rodney helped me out he was nice and comprehensive without taking too much high. Ask for him if you need help!
The new site manager, Rodney, was very helpful. Very nice and a big help today.
Great team here. Brian, Paul, & everybody else who works here are always welcoming and helpful.
Hands down the best customer service I have ever had when working with a storage company. Brian is fantastic.
Fabbbbbbuuuuullooouussss!!! Thank you Brian!
Brian took care of me today, it was quick and painless. Great service here and look forward to dealing with them in throughout my stay.
clean and friendly service.
Very quick and efficient
the grounds are clean and easy to use, the people are always helpful and follow through with what they say. great experience :)
This location of Public Storage is great, and Allison and Paul at the front desk are extremely helpful and pleasant to work with.
Very good people understanding about your storage needs Rebecca is very cheerful and always there to help
Rebecca and Paul were very helpful with everything I needed ! I would definitely come back.
These guys are amazing
Rebecca and paul took awesome care of me! They helped me understand my needs and how best to meet them! Personable and professional. Made it a pleasure!
Awesome staff. Rebecca and Paul were excellent in helping me secure a storage unit. Made the experience a smooth one.
Wow! Great experience here.....As always with Public Storage. Rebecca and Paul are fantastic.
Rebecca the manager and Allison, were thorough, professional and made the rental agreement process streamlined.
Smiling, friendly people
Great service, excellent prices, no better place to store your personal items.
Very helpful staff and friendly too! They made the process easy to get a great storage locker.
Really great. Had exactly the unit I needed and hooked me up in a matter of minutes. The sales person, Rebecca, was polite and knew what she was doing even if she does walk faster than most people jog, but i suppose that just means she'll be there quicker if i ever have a problem. The units are clean and well spaced and the facility looks really secure. Couldn't be happier.
Super friendly service! They know me by name! Clean and well-maintained facilities, recently updated.
Excellent customer service. Helped me figure everything out. Highly recommend.
I visted Public Storage with questions about storage units and what it may cost to rent one because I was going to be moving soon. Right away I was greeted by two very sweet employees named Allison and Rebecca. They discussed with me my options and helped make the process of getting a unit very easy. They even helped me get some boxes for my move! I definitly recommend this Public Storage to anyone who needs help with big move.
The staff is very friendly and extra helpful in helping you get the right kind of unit at a reasonable price for your needs. Thanks a bunch.
Outstanding facility and staff!!
Rebecca is the best!!!
My time spent with store #21601 was highly rewarding, price competitive, and there were even a few friends made. If I wasn't on the move then i might have just grown old here!
Fantastic. Paul helped out a ton and made this a very pleasant, and first, storage experience. Billing was very simple and straightforward. The unit was very clean and perfect for the stuff I needed to throw in. Rebecca helped me with the check out process, which was a 2 minute process.
Staff very nice always very helpful. Facility always neat and clean.
This facility is outstanding. Rebecca and Paul are very helpful and friendly. I have 3 units here and with the stress level of moving in, I couldn't have asked for a better facility. The property is very cleaned and well maintained and even with Rebecca having trainees, she is very efficient and knowledgable and will still help u with any questions. Paul is great as well. Definitely come to this facility for storage
I've had a unit here for a little over a year and it's been great! The staff will solve your problems effortlessly. 👍👍👍 Also, my belongings feel very safe and they have no complaints.
Great customer service from Rebecca and Paul friendly handled our issues promptly
Outstanding customer service! Rebecca, the manager, was incredibly helpful in finding the right storage for my boat. There were no spots available when I stopped by, but Rebecca called me the instant one opened up. She made the process very easy and quick. I would highly recommend this facility to anyone with extra storage needs.
My company has a unit at this location and I come here at least once a week. The folks here are very nice and incredibly helpful. Highly recommended.
Best staff for storage ever!!! I have moved everywhere and this is the friendliest .
Very kind and helpful! They made moving in easy and fast!
Office is great! Very nice & helpful! Rate hikes & price exorbitant! Other places less. I would recommend short term not long term storage.
Very friendly service and close to my location. Big thanks to Rebecca and Paul. They made everything work out.
They always have a great safe location.... will use again. Thank you
Great place, awesome service, clean facility... great staff...
Customer service was excellent. 2 rate increases since 11/12 was a little much. Overall, a pretty good experience overall.
These guys are the best. Would not hesitate to recommend them.
Fantastic staff, helpful and professional. They assisted with my payment and questions on my unit in tacoma. I appreciated their expertise.
They were very helpful and allowed us to get in and out, with ease. Having the dollies available worked out perfectly. The place is kept super clean and for it being so big it was easy maneuvering around and finding our unit.
Great customer service. Rebecca and Paul have been great. Facility is clean and we'll maintained. Rob was great as well since he was here and helped me as well. Would recommend this facility to anyone.
Amazing experience with these guys. Prompt service. Excellent clean units. And when I had to switch units. Best storage facility I have ever used and I have tried a lot.
I am very pleased with my experience here. Rebecca and Paul did an outstanding job guiding me through all the steps necessary to find a perfect unit for my needs.
Rebecca and Paul were very accommodating. We came to them with a dificult problem related to our storage needs and they were able to quickly design a solution and deliver an excellent customer service experience.
Excellent and professional customer service. Very friendly and helpful employees.
Amazing, very professional and really helped me out. Great , great great experience.
When I needed to expand my storage capabilities Rebecca at Totem Lake was there to provide the customer service that others had failed to. Her knowledge of the property and company policies truly makes her a valuable asset to the company. I hope that the next time I hire a new employee I will be fortunate enough to find someone with the same level of professionalism and attention to customer service as Rebecca possesses.
Great customer service. They are very helpful.
Service was fast, friendly and the staff was informative.
Great Storage Facility! Friendly staff, Have been a customer with Public Storage for 6 years.
Very good service. Always on the ball and very happy.
If it wasn't for the great people around here I would have been totally lost. I got everything I needed and more of great service from Rebecca, Paul and Brayton especially. Thanks you guys! I can't say moving was fun, but you made it better at least.
Rebecca was and is very helpful, she was able to help in every way and displays a very professional demeanor. I recommend this location
The employees are top notch professional. If you ever have a problem be sure to bring it to their attention. They will take care of you!
Paul and Brayton were really friendly and helpful. With all of the bad customer service out there nowadays it's nice to come to a place that really excels at making their customers happy :)
Rob, was very fast and thorough, throught the whole finding a storage unit to suit our needs. We came out with a good unit for a good price. We definatly feel good about it. We will most certainly recommend this public storage when people ask. We will tell them to talk to rob.
Rebecca and Paul were very helpful in finding me the a storage place perfect for my needs. I drove 150 mo stopping at 6 different storage places before finding them. I WAS SO RELIEVE.
Helpful from beginning to end. Rebecca and Paul went to the next level on customer service!!!
Rebecca and Paul rock, thanks for all the assistance today! They went out of their way to provide fantastic service. If you need storage this is the place to go.
Only one word can describe my feelings about being a customer at public storage. SATISFIED!! I highly recommend it to anyone that needs to take some junk out if their trunk. Drop it deep in pubic storage!!! Talk to Rebecca, she'll hook it up deep, Son!!!!
The manager Rebecca is very knowledgeable, helpful and friendly. Her staff is well trained. This public storage site is one of the best I have ever rented from because it is clean, organized and well run. Thanks!
I have been renting here for more then 2 years. This place is clean, well maintained and well managed.
Who would have thought a storage renal would wow me with their customer service...? Well they did! They've gone above & beyond, especially Rebecca. I've been managing my unit from out of state which can be tricky at times, but they've just been fabulous & very accommodating. I've now been with them for four years & have no complaints.
Rebecca/Paul were very helpful. Facility is a always clean. New storage unit doors are a breeze to use. So much better than the older heavier ones. We have always been satisfied with staff and facility.
I have had an amazing experience working with Rebecca. My husband & I first signed up with her at the Woodinville location, but we have continued to work with Rebecca at this location to manage our account & unit. She is so friendly, & genuine. I was nervous at first to put our things in a storage & she noted that & immediately did everything she could to put my mind at ease. She walked us around the property & explained their security measures, & how they have never been broken into. She explained how to use our security code to get in to the facility. She walked us to our unit & explained how to open it, & then gave us a card with all of our information on it in case we forget. When we actually go to the property, if she is there she always makes it a point to say hi, & ask us how we are doing. She remembers to ask about my daughter, & always has a special toy or piece of candy for her. She makes us feel as though she cares about us-as though we are friends, & not just a customer renting a storage unit. She is truly an example of amazing customer service, & is a large part of the reason we are still with Public Storage. There are cheaper units around, but I don't mind paying a bit more for a quality unit & great customer service!!
Rebecca's to really good job she has a knowledgeable crew anytime after that issue the crew knows how to fix it she has very good customer service knowledge love to come to the store it's always playing and the storage area always clean air very helpful rebeca need to have a raise. I would not hesitate to send anybody here to get a storage place thank you.
Very polite and helpful staff! Paul and Rebecca thank you
I moved my business here a couple months ago...and I love it. I have always used warehouse spaces and really didn't think public storage would work for my needs, and I was wrong. Rebecca and Paul have been great to work with and sooooo nice when I forget my code, etc! The price are much more competitive than traditional warehouse spaces, so not only do I really like this storage facility it also saves me money!!! Thanks guys. Jen
Paul and Rebecca were very helpful. And offer great customer services.
I have had storage units with Rebecca for about 3 years now and she has always been very friendly and extremely helpful.If you are looking for storage Rebecca is definitely the one you want to talk to. She will set you up with exactly what you need guaranteed!!
I have been a PS customer for 3 years. Rebecca has been the most helpful and wonderful person to deal with the entire time. She goes out of her way to make everyone feel comfortable. She gets the job done and provided me with exactly what I needed. She is a pleasure to work with. If you need anything to do with storage Rebecca is the one I would recommend. She will help get you exactly what you need.
Signed up for a 10x10 with Rebecca today. She was very helpful. Wouldn't advertizing "First month for $52" be more truthful and transparent than the current "First month for $1.00" teaser? Poor Rebecca must explain why the first month does not cost $1.00 to everyone that comes in for a first impression. She must overcome the oversell right out of the box. Perhaps a more truthful campaign would generate a more loyal and satisfied customer base. Nobody likes to start off feeling like their being "worked". Thanks for listening.
I love this location the staff, rebecca an paul are always very pleasant. An Aaron is always a pleasure to talk to.
Our experience here has been the best ever. We would recomend this Public Storage to anyone in need.Rebecca the manager has been most helpful . Thanks again Mike and Karen
I really like working with Rebecca and Paul. Rebecca has made sure that I get the help and service that I need. Also whenever I am there I feel like I am an old friend, part of the family. Moving is always a stressful time, but I can honestly say that I have enjoyed my experience with Rebecca and Paul. Thank you!!!
thanx guys rebbeca and paul there very good for customer i have alot to say but in general there very very good keep it up 100%
Rebecca is a wonderful employee , she has excellent customer service , and she was great with my mother . She's an asset to the company
If there were higher stars I would rate them a 10. I have been a Public Storage customer since May of 2012 and I have really enjoyed the friendly professional services from Paul and Rebecca. They were great in finding me the best solution and space for what I was looking for and I would highly recommend this facility. The units are convenient and well kept and secure.
Awesome Customer Service!! Will definitely continue to do business with this store!
I came in to this Public Storage to pick up some boxes, both of the employees Rebecca and Paul were really helpful, polite, and knowledgeable. I will be back whenever I need boxes or storage because of these two.
I've been renting at this facility for almost ten years now, and have seen managers come and go. I had an issue before that another manager didn't handle well, or to my satisfaction, and was contemplating leaving until Rebecca showed up. She is the epitome of what a manager should be. She's fantastic. She handles customers just like they would like to be treated, and genuinely seems to care and you can sense that. I'm staying for as long as she's there. I wish I could steal her away and hire her myself! Rebecca, thanks you for all you do, and for being friendly and professional at the same time. You're a tremendous asset to the company. Mark R.
This review is just for customer service. Had a great experience checking in today with Paul. He explained everything, showed me the unit and answered all my questions quickly and politely. Thank you for making it an easy experience, as I've never rented a storage unit before.
my experiance at the storage location was very nice management and staff were friendly and helpful in relocating and storing my priceless artifacts. the location was perfect for what i needed, Bobio 326
Rebecca is the best manager that I've worked with. She is very professional, friendly and always takes care of the property and customers. If u want great customer service and friendly atmosphere, definitely come to this location. Rebecca is definitely the BEST!! And will take care of you! Thanks Rebecca for all u do!
i have been at the same property for over 20 years,rebecka is the best manager that i have worked with,she always professional,always polite,and you can tell she likes her job and she is good at it,she takes a lot of pride in what she dose,and she has a way of making you feel at home,if public storage was a christmas tree,rebecka would be the shinning star at the top of the tree
My experience at this facility has been very positive! Rebecca in particular has, without exception, been friendly, helpful, efficient, and professional. Rebecca is definitley an asset to your company. Respectfully, Ed Grant.
Top notch establishment over there. Incredibly nice & genuine people. Always helpful and kind. They will take care of you...just like they've done to me! Plus, they'll take care of your stuff too. Thanks, Rebecca! :) -GB
The area is clean and well maintained. There is a lot of open room to maneuver your vehicle of almost any size. The employees there are very nice and professional. Dollar for dollar you don't get much better than this.
This is the only place to store your stuff. Friendly staff and great customer service. Rebecca is awesome, helpful and courteous.
Very friendly staff. Convenient layout.
The kind folks at Kirkland Public Storage - Rebecca and Nathan - have made what could be a stressful and complicated process super simple and easy. I recently did a multi-stage house move - downsize condo to show/sell and move things into storage, sell condo and move the rest into storage, store everything, and then finally move everything out into my new home. I should have been better prepared than I was. As a result, I ended up needing multiple storage units, adding them individually over several weeks as each phase of the move process happened. Rebecca is friendly and pleasant on the phone, and quickly assessed what my needs were and what units were available which would meet them. She ensured that all appropriate discounts got applied - even ones I did not know about! - and gave me some tips about how to set up my account, using autopay, etc. She's GREAT! The Public Storage company should do everything that they can to keep Rebecca happy because she is worth her weight in gold. Customers are met by someone with a great attitude, who is happy to engage in a bit of conversation so that she can fully understand their needs and ensure that they get the best possible experience. She was able to get me 3 units all really close to each other even though I got them weeks (and sometimes months) apart! Rebecca is authentically good people. Nathan is also a great! I've had to have units locked, unlocked, and locked again (don't ask - poor planning on my part!) and Nathan always did it with aplomb even though it required him to make repeated trips far, far away. He's sympathetic to move setbacks and efficient at helping to resolve whatever issues he can to make the storage part of the picture *handled*. By my second visit Rebecca knew my name on sight - even my dog's name! - and checking in with her was like visting a pal. Not only did she know who I was but she recalls (from memory!) the details of my account, which units I have, and when my move(s) are scheduled. If there were more than 5 stars, I'd give them. I cannot recommend this PS location highly enough. Of all of the complexities and details of my home move, the storage of and access to all of my stuff is one area where I have no concerns whatsoever. Having worked with Rebecca and Nathan for a few months now I know that this area is *covered*. I have no doubt whatsoever that they hold the customer's positive experience as their top priority. They have repeatedly ensured that all of my needs have been met, and have been cheerful and fun while they have done it. The only bad thing about doing business with Public Storage in Kirkland? I'm going to miss Rebecca and Nathan when I move into my house and no longer have any need for storage! :-/
I've had nothing but great experiences at the Totem Lake Public Storage facility. The staff is VERY nice and helpful. They worked with me to get the right size unit for my belongings. I would highly recommend this facility to anyone!
Love totem lake public storage. Rebecca and Nathan are so helpful. It's very well lit, great customer service and have never had an issue since I have been here. This is a great location to store your belongings and the staff is friendly and helpful.
this will be my 3rd yr at public storage in totem lake. i recommend you give them a try first to avoid 'issues' that arise with cheaper rundown storage facilities.. the security at totem lake is excellent as is their attention to maintenance. they clean inside and out daily. there is never trash around the dumpster you will happy with the easy freeway access and most important the staff is friendly, helpful and courteous.
I have used this facility for almost two years now. They have been helpful and quick to respond. Especially when I had a leak in the roof above my unit. I signed up for the automatic payment, so I haven't had any problems with late payments.