Sue and Lindsay was Amazing! Great location to rent for you, I just got a space for my trailer today and I highly recommend to go see them Definitely They both worked to go the extra mile to get me into exactly what I need and within my budget. I just wanted to thank you Sue and Lindsay and public storage lucky to have them as a member of their team.
Max was a huge help. I was upgrading from a 5x5 storage to a 10x10 and he worked with me to get the best price. He also gave me tips on the best way to move everything over as well as explained the pricing change from month to month.
Shelly at the front desk was kind and helped me with renting out a parking spot.
To Max thank you for your help and consideration! You’ve been an awesome support!
Max & Sue were super!!!!
They are great!!! Both are examples of excellent service.
Shelly was super helpful and friendly! She helped me get into a new unit and made sure that the dimensions fit my needs in person before changing my account. She is incredibly professional and welcoming and made sure I had everything I needed for my rental! Thank you Shelly!!
Sue and Shelly give the best customer service, very helpful and well aware of what units are open or not. Awesome storage unit.
Sue did really good help me
Sue was very helpful and positive in helping me close out my account today..
Lindsay so so helpful! Great location came for an auction and will be back
Definitely would recommend seeing her for all your storage and moving supplies she worked to go the extra mile to get me into exactly what I need and within my budget in the time I needed thanks Lindsay you are a lifesaver and public storage is lucky to have you as a member of their team your dedication and diligence show in the quality of your work the facility is a different review but the hard work of Lindsay deserved a review of its own.
Sue did a phenomenal job explaining every last detail, no questions were needed
Sue, the Manager at Public Storage was an awesome helper. She was on time and new all the things that I was needing. I highly recommend this place. Make sure to ask for Sue.
Rats. Lots and lots of rats. Ruined several of our things including my sons new mattress. Rat droppings everywhere and all over the place. They gave us moth balls to help and they stink and don't help. Rent goes up and up for a rat infested units. It's disgusting that they have PETES COFFEE AND LITTLE DEBBIE FOOD COMPANY STORE FOOD HERE WHEN THERES RATS EVERYWHERE. West coast storage is cheaper, cleaner and newer! That's where we will be going asap.
Max is so very helpful! Couldn’t ask for better. Thank you!
Max was awesome, and he squared me away for getting a parking spot.
The facility is infested with rats. Our unit became home to them despite keeping it clean and visiting often. When we brought it to the attention of the very nice attendant, she pointed us to the “insurance” we had purchased. She also offered cleaning supplies and then told us put steel wool in the very clear entrances/exits. Clearly not a new issue and clearly not something the facility takes care of properly.
The cap for damages due to vermin is $250. The insurance company is owned by Public Storage. We lost expensive bedding, a brand new motorcycle helmet, a dog bed, a suitcase and countless hours cleaning and then relocating our belongings. King 5 News recently did an exposé on this company for the exact same issue. They are just short of criminals. Rent somewhere else.
Update: The facility called and offered us one month rent in return for removing this review. We will now be filing a complaint with the BBB.
Sue is very very sweet and great at her job.!
Sue was so sweet and very helpful
Sue provided great customer service and the unit was just what I needed. I would recommend the service.
Sue Maltempi is a STELLAR manager. I would give her 10 stars if I could. She is a treasure every time I’ve needed help she’s been there for me.
Sue was very helpful and nice. Awesome customer service.
I was in a jam and needing to move right away and I'm happy I went to Public Storage. This was my first time getting a storage unit. Sue at the Lacey location had me all signed up and ready to go within an hour of me deciding I needed a storage unit. She was very helpful with all of my follow up questions and needs, and let me know some helpful tips. Now that I am all moved into the new place I think I will keep the unit for a while. The price is right and it's very easy to work with the app and friendly staff. Sue also let me know it's pretty easy to move into a bigger/smaller unit to suit your needs. I would recommend Public Storage to other freewheelin' dudes like me and anybody who needs storage.
Sue, was awesome and very friendly and knowledgeable. I had a great experience stowing my personal items at the Lacey location. Great customer service experience. Thank you
Sue is always amazing and very helpful. Definitely recommend. 5 star
Sue helped me and was amazing!!!
Had an issue with the online reservation and went in person and Max resolved my issue very quickly.
Just started renting a unit here and my experience has been great so far! Sue, who works at the facility, was incredibly nice and helpful throughout the entire process. The move-in went seamlessly, and I found the space to be clean and in good shape. Highly recommend this place if you're looking for reliable storage solutions!
Eyvin and Sue are great to work with, highly recommended, very professional and knowledgeable.
Sue was awesome. Thank you!
Sue did a great job. Thank you for storage space.
Sue was very helpful! Many of the buildings don't have a person running them, and that is difficult to navigate. Now that I know there's an office with a real person working it, that will make things easier :)
Sue was VERY helpful, and SUPER friendly, she was fantastic! BEST part of having storage here was getting to see her sun-shiny face!
Sue and Renee was very helpful
Best at its finest
Today I had the best experience in a long while, Sue was super helpful and answered all my questions, she said she would handle my move-out timely, and minutes later I received the email she stood by her word. I would recommend this site for any storage needs you might have.
Sue was wonderful and informative. Very helpful. She even walked in the rain with us to show us our spot!! Thanks sue
Rat infestation. And after dealing with rats..the unit leaked and mold was everywhere. Had to move immediately. Westcoast storage is cheaper, temp controlled, and new.
Sue is a great customer service provider
Sue and Sergio was great quick and easy
Sergio and Sue were fabulous 10 stars
Ive rented storage units before and had them ripped off. So i was wary of renting one again. But gotta tell you ive had only great experiences here and Max has been so helpful and knowledgeable. Their 👍👍👍
Sue was extremely helpful and knowledgeable. She knew exactly what to do to resolve my issues and made sure I was fully taken care of before assisting other customers. The customer service alone is worth the 5 stars.
Evin is great! he had great customer service, was really nice and a big help :)
Sue was awesome. Tons of help. Thank you
Sue was super helpful when moving from smaller to the larger unit. She always has a smile and the answer to my questions.
Evin provided outstanding service. Friendly and professional!
Quick and easy.. friendly and efficient service.
Renee was awesome and friendly
Sue she was spectacular customer service skills I give 5 stars
Still great. Sue is awesome.
DO NOT RENT FROM THIS PLACE they have RATS in their units and if you vacate at the beginning of the month cuz your stuff is getting destroyed by the rats you still have to pay for the whole month. They do not take care of their units or their customers.
Lindsey made the process very easy!
Thanks again!
Lindsay was great! Helped me saved some money on my unit
I had some issues with this property last year, and left a pretty cranky negative review. However I must admit that since that time, both management and staff have been nothing but helpful, professional and kind. Sue has definitely earned this amended review.
I’ve rented a space here for nearly 3 years now. The facilities are clean and the location is convenient.
I am not a fan of having my rent arbitrarily raised (substantially, sometimes)…and moving all my stuff into a new unit is certainly not fun - but it IS a solution, so that’s something. I would prefer to sign a lease to lock in my rates, as I’ve been able to do with other storage facilities in the past. But that’s not an option here, and it’s my only complaint.
If you don’t mind your monthly bills changing without warning periodically, and don’t need to have 24/7 access to your belongings, everything else about the property is really nice.
Sue and Lindsay were great thank you
The price you pay at the beginning is the introductory rate. I went from $300 to $460 in A year and A half. I rented on 2 different occasions with similar issues. The staff are nice and I never had any problems with my unit or access. The ever rising price was my only problem.
This place should be NO Stars. How can a company that makes this much Money have a RAT infestation problem. We used the One across the street from Martin way and we were literally chased out of the building and our storage space by rats. They said we could move across the street to this Storage space. Which we moved on our own dodging rats, lost half of our belongings from feces and urine and nests. Now here we are today with RAT infestation. They say call insurance email a claim well in bylaws it states does not cover vermin. No one will help us at this company or reimburse our rental fees. Legal action is the only way. Please people do not use Public Storage. Never.
Sue is very polite and took very good care of us and getting us exactly what we needed.
I tried to use the online "complete my rental " option to save me time and money, or so the website says but instead that was not the case.
Luckily when I called and spoke with Lindsay(sorry if i mispelled ur name ) she was on it. Greeting me upon entering the establishment and quickly taking care of any issues i had, which made me feel welcomed, important and secure about becoming a client.
Thanks again Lindsay.
Sue and Jim did an amazing job. Great customer service. Will definitely recommend this place
They helped my mother in law, gave my 3 year old a picture to draw on and was all around friendly.
Clean facility, awesome staff! Highly recommend!
Sue and Lena were amazing!!!!!!!!✅stormy and Jim were great too!!!
Great place to store your belongings excellent security and excellent customer service thank you Brian and the rest of the crew
Arianna was extremely knowledgeable and helpful! Thank you!
Sue and Bryan, great service, glad to do business.
Stored some stuff for 9 months no issues app for the gate is nice only issue is there was rat poop on my stuff as I was moving out seen traps on my way out so I think there taking care of that
Arianna was super helpful and walked us through every option and answered all our questions throughly and with so much knowledge!
Arianna was super helpful helping me get setup & super friendly the whole time!
Decent place they need to fix their gate so it opens when you want in and out without having to darn near ram the gate other than that the staff is helpful and seem to be good people
Arianna was super helpful, she let me drive in due to my disability.
They charged me a very high fee on my self-pay card. Without telling me.
Does anyone know what I should do now?
They say they have weekly pest control treatments but the entire place reeks of rat urine. I lost thousands of dollars worth of personal property to rats and countless sentimental items. Their insurance policy only covers $250 of pest damage and my renters insurance policy won’t cover the rest either because apparently rats don’t count as pest damage. I feel very taken advantage of and I’m mourning the loss of so much personal property with both monetary and sentimental value. Now I have to spend a weekend throwing all my property away. I will have to pay dump fees for this and make several trips to the dump. And for this I paid monthly fees for 18 months. Don’t trust these people
I am totally satisfied with the customer service provided by the public storage staff. Especially with the manager Sue who always displayed a welcoming smile each and every time during my visits. As well I had the opportunity during my closing that training new employees was in process and from my observation excellence was in the making that is sure to be the continued 5 star service that future customers will appreciate.
This place is a joke. We paid $394 each month for a rat infested unit. The fat lady in the office is too concerned about walking her dog and eating lunch to help. They also went up in prices 8 months into us having the unit due to upkeep and a "face lift" for the front office. Go anywhere else. It was a nightmare everytime we needed anything.
Arianna , Lindsay are great awesome big help great service.
Very clear and thorough Sue, Arriana, and trainees
This place was very secure and would have my stuff here again!
Sue, was very helpful with answering questions.
Sue Arianna and Jena are my go-to girls for storage and service. If one needs a place to hang stuff, do it here!
Sincerely Leialoha of BI
Lindsey was a HUGE help for my mother and I, in getting a cut lock service request put in. Upon arriving she immediately greeted me and was super helpful with accommodating my mother in helping her by bringing out the paperwork required to put in this request due to my mother having two broken legs. Despite mine and my mothers kind of… irrational mood Lindsey uplifted my mothers spirits by informing that the service request would be done tomorrow. Not only was Lindsay informative on a level that was easy to understand, she just was very polite and professional. I appreciated her hospitality today and wanted to recognize her efforts at assisting my mothers issue with her unit. Please give her a special recognition for us PLEASE!
Sue, Jessica, Lyndsey n Sergio great staff.
Sue was extremely helpful and such a nice and kind. She definitely knows the public storage business and does it super well. She made my experience easy and painless. Thank you Sue 😊
I just wanna say thank you to Sue for helping me out with picking my storage unit. She has been helpful with the great customer service that she had provided.
Good management and friendly workers
I just want to give a big thank you to Arianna for her phenomenal customer service. I came in with questions and she had all the answers. Arianna help me secure the right size unit for my needs. Thank you again to Arianna the rockstar :)
Sue, jessica and sam were fantastic! Incredibly helpful and super supportive.
Sue and Jessica were very kind and made the process very easy. Thanks!
Sue is the best! She helped us set up our until really quickly and helped us find the right size. The rental rates are great too.
Very friendly and helpful.
Great staffs and great service
I want to give a great thanks to Sue at Public Storage she was very helpful and thank you so much for your time
All of the staff I have encountered here have always been kind, understanding, helpful and enjoyable. Thank you to Sue, Lyndsay, Brian and all others...
Lindsay & staff are awesome!! Super helpful and make renting stress-free. My original storage unit plans fell through and they came to my rescue the day I needed to move stuff in!
Sue was very helpful. Very nice friendly.
Great customer service all around. Special thanks to Lindsey for making everything easy. I’m new to the area and sometimes not sure on how I will be received. Lindsey greeted me with a hello and a smile as I entered the door and had a great attitude through the whole process.
Thank you.
Liz and Sue are awesome which is the only reason I'm giving this Jawa infested scrap heap 5 stars. customer service on the phone needs to have additudes adjust via electrical high voltage discharge to there no no touch.
No twenty four hour access despite the thing being accessible via an outside pad and having security cameras all around and wired up.. Apparently the security doesn't do their job because the gates have been cut for remote times and nobody has been shot and are tasered. And they make it so we put a property in other credit requests the very same month. I got the unit they jacked the rate up almost 30% now the next month.
Joseph Sue and Joslin were grate
Melisa and Sue were awesome! Very pleasant experience come see them for your storage needs you will not be disappointed
This was the best experience I have had dealing with a storage place! The lady Melissa in the office that helped me was so nice and you could tell that she actually genuinely cares which is rare to find these days! 10 stars in my book! Go see Melissa if you need to get a storage!
Melissa and Sue will take care of your storage need for a good price. I recommend checking out the prices on line and reserving a storage if your in need.
Sue and Mellisa are awesome!!
Sue was great very friendly and professional
Rented here for over a year, great customer service. We had an issue with our unit and talked with Sergio and had the issue fixed right away and communicated it the whole time.
Sue and Brian really helped me alot with setting up storage. The process was fast simple and friendly.
I have to say that the ladies at martin and stoll rds are the most knowledgeable,patient and nicest employees I've ever had the opportunity to meet..their units are clean and they go above and beyond to make sure their customers are happy.THANK YOU LADIES
Sue was prompt in her service and friendly!
Good service. Friendly and helpful! This review is for Bryan and Sue!✨✨
Semi-conveniently located, and friendly staff. Combined with the new paint job, the place looks good! We have however, found evidence of rodents in our unit and the company decided to change our prices without warning and early; even though our price was supposed to be for 6 months. We will most likely try to find some other place for our storage needs.
Lindsay was extremely helpful, knowledgeable and friendly! Had my storage the same day and a courtesy call the next day!!!
Sue and Mathew were awesome great fast and friendly service I highly recommend you see them first all your storage needs
sue and Matthew are awesome and speckled tacular
I had some troubles with a reservation via online and kiosk check-in at the satellite location across the street. If you have any questions or issues then you better go across the street to the main store location and talk to Lindsay at the front counter. She was very helpful and sorted everything out, saved my promo and even saved me a few bucks. THANK YOU LINDSAY!
Sue and Bryan were awesome and helped me with my vehicle storage before my deployment!!!!! Thank you.
Sue was amazing and very helpful
I really appreciate the office staff, they are a great help.
Both times Lindsay helped me out in moving in and moving out. Thank you for your kindness!
Six stars!
Great experience here. The lovely Lindsay was wonderful to work with and super happy to help me get a storage account set up for my business. Google only let's you do 5 stars, but I promised her a 6 star review for her interaction with me.
Lindsay, Sue, and Brian were great help and very courteous.
Not bad for the money, they are quick to resolve issues.
Lindsay made the process so easy super kind and knowledgeable happy to be renting here
Susanna and Sue plus pat gave me 5 star service , im happy to rent from the team
Sue and Suzanna gave excellent service, they were very helpful at finding what worked best for my needs.
Sue and Susanna at Public storage were amazing I won a couple auctions with the company and everything went seemlessly and was a pleasent experience.
Sue, Cierra, and Lindsay were super helpful with getting us a unit and then later transferring to a bigger one when my wife and I needed it.
Thank you to Sue, Cierra, Lindsay for helping me easily transfer my unit here from the little one I had to the big one. Thank you for also your kind and amazing customer service. Will be recommending to family in the area 🥰
Lindsey was very helpful. She was very patient with all my questions. Super great customer service. Defenitely will recommend this location to all my friends
Lindsay is the best!! I appreciate you making everything so quick and easy for me!! Answering all the questions and giving all the information!! She even said she would drive the truck in for me, that’s pretty awesome customer service! Your a rockstar!! 5/5 ⭐️ ⭐️⭐️⭐️⭐️
Great place for storage, Sue made the whole process super easy!. Came back again because of awesome service!!
Customer service was excellent and they were very accommodating! Would recommend this facility to anyone!
Sue was phenomenal with customer service! Made sure we understood everything and that we were taken care of prior to leaving
This is a wonderful place and everybody is very helpful
Sue did a very awesome job explaining everything to me and helping me set up the app
Sue and Jessica are amazing! Love their energy! Sue was especially super helpful and patience in assisting me with finding the right unit for my storage needs. Thank you, Sue! :)
Staff, Sue and Monica were very friendly and helpful!
Great treatment
..thanks Sue
Sue and Joscelyn did a great job helping me set up my unit for storage.
Lindsay was amazing through this entire experience! She was able to reassure me having not rented from a public storage in years that my belongings would be secure especially with all of the security camerasand on site staff. Lindsay answered all of my questions, helped me to decide on a storage size and explained the insurance policy. Thank you so much!
This was the second time I rented a unit with PS and Sue was SO amazing. I had a rough week and Sue made the vacate process so easy. She’s so friendly and public storage will be my go to for renting a storage unit every time. Thank you Sue!
Lindsay and Sue are very very helpful and pretty nice people. I've been with them now for three years. I know at times I've been a wee bit cranky because of how big of a price increase Public storage does every 6 months or so. But they have always been very nice and professional and at the end of the conversation, even if I didn't get the answer I hoped for, I somehow am usually laughing with them at the end. You guys are good people!
Thanx bunches!
Allison
Wow, this place is really solid. Lindsey @ the 8033 Martin Way facility is just top notch - always helpful and cheerful, practical and professional. My stuff has been in storage here since 2016 and it’s 2022 and I went in and got it all out and everything is in good condition, safe, dry, and, except for dust, clean. Kind of amazing, given the stories I’ve heard about peoples experience elsewhere. I highly recommend this place if you need safe, reliable storage for your stuff!
Beyond frustrated. We got ZERO warning that the building with our unit was going to be painted. When we spoke to someone in the office they said it would be 1 day, we’re now on day 3 and still have no access to our unit and have to have EVERYTHING out of our apartment by today so now have no where to put our thinks. Thanks for screwing over your customers!!!
Communication was not made to inform of pesticide and maintenance to customers. I visited my unit to find my door and lock taped, with a white film on items beyond my door. Fumigation was poor, and I left the indoor storage facility with a white film on my shoes tracking to my car.
Awesomely helpful! Bright spot of the day!
Great customer service. Sue was kind & helped me thru the process and made it easy. Good location & easy access. . Nick was helping me too. Thanks to a great team!
You can pretty much do everything you need to here. They are very relaxed and also very helpful
Very quick and easy process to get a storage unit. Sue gives first class customer service!
Went to pay my storage and it was her lunch time but she opened the door and helped us anways Lindsay was wonderful and even stoped her lunch time to let us pay thank you
Lindsay was awesome during the registration process.
Sue and Lindsay were EXTREMELY friendly and helpful. I would rate them 6 stars if I could because they went above and beyond taking care of me. I definitely recommend this Public Storage to anyone looking for some extra space to clear out the garage or your overloaded closets. One last piece of advice: get a storage unit one size bigger than you actually need for room to move around and future storage needs! Thanks again Sue and Lindsay!
Sue and Lindsay were great made it very easy...Thanks
Super friendly and easy to work with. Very helpful at getting things setup.
Sue was and is fantastic. My experience online and in person was smooth and easy.
Sue was super helpful and setting up was a breeze!
Lindsay was so pretty and so nice to help us thank you so much
I highly recommend this facility. Ask for Lindsay, she was very helpful at recommending the perfect unit at the right price for our budget... Thank you!
Sue was very helpful with renting me a storage rental. Exceptional service!!!!!!
Sue was awesome and so helpful! Glad to have a storage unit in this location and super easy to get boxes to pack! Love it
Really great service!! Sue was awesome!!
Lindsay was amazing and extremely helpful. So many storage unit places around and I would recommend this one over all of them.
Sue, great service and attitude. Highly recommend!
Sue and Ryan provided me with excellent service. Thank you so much
I’m very happy with my experience at this particular location. They really focus on security and customer service. I received a courtesy call from Sue about my storage unit being left improperly locked and then Lindsey was very personable and friendly in helping me secure my stuff when I got there. Thank you so much and keep up the good work!